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Hi all,
This is not so much of a ranting thread (although I am really frustrated), but just a gentle reminder to please check your screen for dust, as well as any other known issues BEFORE rooting. Thankfully, I did that, and my phone had dust under the screen UPON arrival. I got it at 2pm, and returned it to HTC by 5pm.
The other problem is, do remember Google takes no responsibility with hardware related issues. As much as I hate it, find HTC. I had a horrible experience with them, and I just want to share it with the rest of you. Also, I'm from Singapore, just in case.
I got my phone at 2PM from DHL, and was really happy about it (who wouldn't)? I opened it, booted it, and it was really fast. Then I checked the screen. There was not one speck, but at least 5 specks of dust under the screen. I immediately called HTC Singapore's hotline, and it was outsourced to another country (I'm guessing China, cause when they called me back it was +86). I can speak Mandarin, but only barely, and it was really difficult trying to tell them my problem in English. They really tried to help, but the communication barrier proved to be very frustrating. In the end, I was told to go down to HTC Care (at Keppel Bay Tower) to return the phone.
At this point in time, I didn't really want to make a huge fuss or anything. **** happens, I can accept that. All I want now is my phone replaced, as quickly as possible. I reached HTC Care around 4.15PM, but was only served at 5PM. Even worse, the staff at HTC Care Singapore had NO idea what to do with the Nexus One. They told me it was dealt differently from other HTC phones. As a consumer, I seriously do not care. I just want my phone fixed/replaced/whatever. I then waited for 20 minutes while they tried to log into the Nexus One system of theirs or something.
As though that was not bad enough, they had no idea what to collect from me. Some of them said I should return only the phone, while others said the entire box set. In the end, I returned the entire box set. They did not even bother to check the contents inside. Also, the courier service used this time is M3 express instead of DHL, and I was not given any tracking number despite them telling me the order has already been placed.
Also, there were other discrepancies. The phone staff told me to expect it within 3 working days, while HTC Care staff said to expect it within 3 to 5 working days. To be fair to the HTC Care staff, I doubt they were even briefed on what to do with Nexus Ones.
Below is the email I've sent to HTC, although at this point in time I doubt the response will be good:
To whom it may concern:
I placed my order for Nexus One with Google on January 9, and finally got it today, January 15, at 2pm. I understand that weekends are not considered work days, so effectively it took 5 working days to reach, which is reasonable to me.
I opened the Nexus One only to find dust under the screen. Doing a quick search on Google shows that it is a common problem. In fact, I read on some posts that it is considered to be a DOA problem by HTC, as seen from http://www.google.com/support/forum/p/android/thread?tid=29bc1e80107f01f7&hl=en. The first thing I did was to call the Singapore HTC helpline. I had a hard time communicating with them, but they did their best to help. I was told to go down to HTC Care (Singapore) at Keppel Bay Tower. The person on the phone had also opened a ticket for me.
I reached Keppel Bay Tower at 4.15PM, and was only served at 5pm. The service staff were polite but very unsure of what to do with the Nexus One. Apparently, Nexus Ones are dealt with differently from other HTC phones, though I do not see the point of them informing me of that. I have already accepted that there is dust under the phone and instead of making a big fuss, my main aim is to get my phone replaced on a one-to-one basis since I am still within the 14 days.
Once the staff managed to retrieve my information using the ticket number given to me earlier by the person over the phone, I was told I had to return the phone, but they were unsure whether to collect the phone, or the entire box set. In the end, they collected the entire box set. I had been told to expect it within 3 days by the person over the hotline, but the staff at HTC Care informed me that it was 3 - 5 days.
I am now requesting that you replace the entire box set, and deliver it to me within 3 days. In addition, I would like to know why the courier service used
is M3 Express instead of DHL (which was used when I first got my Nexus One). Moreover, I was not given any tracking number to track the status of my delivery, despite the service staff telling me that the order has already been placed.
I find it disappointing that the service staff had no idea what to do with Nexus One cases. It seems to me that HTC does not care because it is not really HTC's phone and more like Google's phone in this case. I hope you understand where I am coming from. It is my first time dealing with HTC's service, and the experience has been a let down. I have always thought highly of HTC's products since my previous HTC phones were all well-built, and I never had to visit the service centre.
I will appreciate if you could get back to me by Monday.
My ticket number, as well as product serial number are as follows:
Ticket No.:
Phone S/N:
Thank you.
Regards,
Click to expand...
Click to collapse
To end it, please remember to check before rooting!
bro sad to hear this from you.
I also got my nexus one today and i notice the screen's bottom left and right corners are making loose noise when pressed with some pressure..
so i used some pressure on the problemic areas for 20secs and so far, no more loose noise..
Hopefully it will prevent my unit from dust..
I have been consistantly checking mine as well. This sucks
melterx12 said:
man now im really going crazy. it seems that everyone is having this problem. I cant seem to find any dust under the screen but what if im just not seeing it??? Whats the chance that my phone DOES NOT have this problem???
Click to expand...
Click to collapse
From what I understand, this is still a problem with a small minority of phones.
People who do not have this problem (as you might have noticed) are not going to be very vocal about not having it.
For the record, I have an N1 and have had zero problems whatsoever, screen or otherwise.
melterx12 said:
man now im really going crazy. it seems that everyone is having this problem. I cant seem to find any dust under the screen but what if im just not seeing it??? Whats the chance that my phone DOES NOT have this problem???
Click to expand...
Click to collapse
Mine doesn't have it either. If you can't see it, then why is it bothering you? Mine doesn't have jam (jelly if you're in the USA) in it either but I'm not going to keep checking for jam.
SC
ScaredyCat said:
Mine doesn't have it either. If you can't see it, then why is it bothering you? Mine doesn't have jam (jelly if you're in the USA) in it either but I'm not going to keep checking for jam.
SC
Click to expand...
Click to collapse
its bothering me because I REALLY want to root but REALLY will go out of my mind if I see this problem after rooting (because my warranty will then be long in the void ). So I want to track this problem down now and some how be 100% sure that my phone is safe.
Wow, this dust problem is become quite large. Small quantities doesn't sound like a good enough example of the problem. I don't have my Nexus One yet, but I do hope - that when I get it soon - the newer models (if they are starting to correct the issue) doesn't have this problem.
melterx12 said:
its bothering me because I REALLY want to root but REALLY will go out of my mind if I see this problem after rooting (because my warranty will then be long in the void ). So I want to track this problem down now and some how be 100% sure that my phone is safe.
Click to expand...
Click to collapse
Well, you either wait for the warranty to expire or you root it before.
If you're really that worried power it off and check it with a magnifying glass. TBH Right now there are 1001 reasons not to root it and only a couple of reasons to root it. Unless there's something you really need/want root for you may as well wait.
SC
I know, I am waiting for now, probably until Cyanogen Mod comes out for N1. However I do not want to wait a year
ScaredyCat said:
Well, you either wait for the warranty to expire or you root it before.
If you're really that worried power it off and check it with a magnifying glass. TBH Right now there are 1001 reasons not to root it and only a couple of reasons to root it. Unless there's something you really need/want root for you may as well wait.
SC
Click to expand...
Click to collapse
exactly i think one of the main reason i root my G1 was to apps2sd....and then some themes...but with this much RAM on the N1 i do not see a reason to root...
DKM119 said:
exactly i think one of the main reason i root my G1 was to apps2sd....and then some themes...but with this much RAM on the N1 i do not see a reason to root...
Click to expand...
Click to collapse
Theres more to root than apps2sd. For example, Internet tethering is a feature I really want and only possible through root.
Since we're talking about rooting here, I just wanna root to upgrade to un-released Android firmwares, themes, changing things inside the phone that aren't possible stocked. There are lots of reasons to root in my eyes, and I really don't care about the negatives.
kozm0naut said:
From what I understand, this is still a problem with a small minority of phones.
People who do not have this problem (as you might have noticed) are not going to be very vocal about not having it.
For the record, I have an N1 and have had zero problems whatsoever, screen or otherwise.
Click to expand...
Click to collapse
Same here. Zero problems with mine.
Also I don't plan to root until the S-ON/S-OFF issue is either resolved or root without unlock is discovered.
melterx12 said:
Theres more to root than apps2sd. For example, Internet tethering is a feature I really want and only possible through root.
Click to expand...
Click to collapse
yeah i undertand you point but is not for everybody...like myself i do have wi-fi at home and at work...so i never used the internet tethering....so for me when i rooted my G1 is was only for the apps2sd and themes....
melterx12 said:
Theres more to root than apps2sd. For example, Internet tethering is a feature I really want and only possible through root.
Click to expand...
Click to collapse
There are always alternative. Although not as elegant of a solution, PDAnet allows you to connect your phone to your computer so it can use your data connection. Works pretty well.
as someone who had to unroot and use the warranty on my rooted G1 like 11 months after I got it, I definitely will not root my N1 when I get it unless there is a way to revert to the full factory settings. I'm not a dev but I have faith they will figure it out though.
I woke up to find this thread now has 3 pages of useless conversation :|.
Anyway, if you take a torch and shine it it'll be obvious if there's dust on it.
I need root cause of Market Enabler and internet tethering. Will update this thread when I get a response from HTC.
That's a truly depressing story!
The warranty situation is the main reason I use to keep myself from buying this phone. Since I had a hardware issue with my G1 that needed to be replaced (stopped accepting USB input, so it wouldn't charge or transfer data), this is kind of a deal-breaker for me.
Not repairing hardware defects because of a software issue is complete bull****.
My contract comes due in November, hopefully by then, HTC will have changed their policy. If not, the phone I buy definitely won't be unsubsidized! I've had good luck just contacting tmobile and saying the phone broke. Since it doesn't work, I'll have to cancel my contract and pay the ETF.....in the past they've given me a good price on a replacement. This probably wouldn't work if I wasn't on contract with them.
I agree and some of these pointless posts have been reported, so please keep this thread on topic.
I have cleaned this thread up so please refrain from from spamming and flaming. (and will continue to do so!)
Greetz.
i may be sending mine in for a repair soon, i have a stuck/dead baby blue pixel.
I'm sorry if theres been a million of these posts but i seriously regret buying one and now its too late to send it back because its taken me over a month to realise how bad it really is.
Now dont get me wrong, its an amazing piece of kit but its horribly let down by terrible software.
Main features rarely work, Everyone is aware of the LAGGY text problem the terrible text input software, the fact that it loses data connection all the time and has to be restarted to work again, When i come out of standby alot it doesn't work and the buttons light up and i have to take the battery out.
The phone is unresponsive and laggy alot to name but a few.
Its driving me insane, i want to get rid of it but i cant, i'd sell it on but my girlfriend dropped it and scratched it devaluing it and TBH, i'd feel bad selling it to someone knowing how bad it is.
send it back to htc for repair. that **** don't happen with mine!!!!
beyondthought said:
send it back to htc for repair. that **** don't happen with mine!!!!
Click to expand...
Click to collapse
indeed, only had mine around a fortnight but i havent had any real issues with the phone...not even the camera bugs that were supposed to be wrong with it...all my texts go through straight away same with emails n what not
think these devices are very hit n miss you either get a decent one or a sucky one
appears you got the latter, send it to htc, tell them you want a working version of the phone!
Yeah, send it back to HTC for servicing, it sounds like a **** batch
Tell me this, did you get your phone expecting the best thing ever, and it sort of was until these problems came about but you thought you would hold out for a fix/fixes. Still waiting out you lost your patience and want something that simply WORKS?
I'd agree with what people are saying, sending it back because really, it shouldn't be so unusable. Give them a sharp angry tone, it might quicken up the fixes release for the rest of us!
Megacamz said:
my girlfriend dropped it
Click to expand...
Click to collapse
Mmm, I wonder what the problem could be?
paulking said:
indeed, only had mine around a fortnight but i havent had any real issues with the phone...not even the camera bugs that were supposed to be wrong with it...all my texts go through straight away same with emails n what not
think these devices are very hit n miss you either get a decent one or a sucky one
appears you got the latter, send it to htc, tell them you want a working version of the phone!
Click to expand...
Click to collapse
just as i post this i try sending a text to another phone 5 inches from the hd2 and 20 minutes later...no message DOH!
paulking said:
just as i post this i try sending a text to another phone 5 inches from the hd2 and 20 minutes later...no message DOH!
Click to expand...
Click to collapse
lol - that could have been any number of things, couldn't it. The least likely is your phone!
Anyway, you do know that it doesn't send the text directly to the phone don't you? It doesn't mean it'll get there quicker if they're right next to each other
Megacamz said:
the fact that it loses data connection all the time and has to be restarted to work again
Click to expand...
Click to collapse
Like most of the people here I have not had a single problem with the device. I did however have to loosing connection but that was easily fixed because of a discrepancy between what the htc wizard set up as my internet connection and that which it really was. I'm on the dutch KPN network and instead of the portal being "portalmmm.nl" it should be "internet". No problem since.
Megacamz said:
Now dont get me wrong, its an amazing piece of kit but its horribly let down by terrible software.
Click to expand...
Click to collapse
my thoughts exactly !!!
snipey said:
Like most of the people here I have not had a single problem with the device.
Click to expand...
Click to collapse
me either... these threads are seriously getting old quite quickly.
johncmolyneux said:
lol - that could have been any number of things, couldn't it. The least likely is your phone!
Anyway, you do know that it doesn't send the text directly to the phone don't you? It doesn't mean it'll get there quicker if they're right next to each other
Click to expand...
Click to collapse
yeah, i know, would expect an sms to be sent within 20minutes though!
was saying they're right next to eachother so i wasnt waiting for a reply from someone i would know exactly when the text came through.
i sent a text to my boss yesterday and i havent been sacked so im guess ing that one didnt go through either
Yeah well, When i say she dropped it, it was from 2ft and the phone would have been fine normally but it hit a stone with scratched it.
I had these problems before anyhow and i was waiting as someone said...for updates to fix it, there have been many updates with no fixes and any fixes i do get are user created ones!
I had an Iphone previously which worked fine and was a bit slow at times i didnt expect the HD2 to be the best thing ever but i expected it to be quicker than my iPhone, i couldnt foresee the problems the HD2 would have as ive had HTC's in the past with no problems and i rate the company very highly.
I'm just so dissapointed.
I got the mobile through Mobilephones direct with T-mobile contract, who do i get in contact with? Mobilephones direct? T-mobile or HTC?
paulking said:
yeah, i know, would expect an sms to be sent within 20minutes though!
was saying they're right next to eachother so i wasnt waiting for a reply from someone i would know exactly when the text came through.
Click to expand...
Click to collapse
I was just pulling your leg mate
Megacamz said:
Yeah well, When i say she dropped it, it was from 2ft and the phone would have been fine normally but it hit a stone with scratched it.
I had these problems before anyhow and i was waiting as someone said...for updates to fix it, there have been many updates with no fixes and any fixes i do get are user created ones!
I had an Iphone previously which worked fine and was a bit slow at times i didnt expect the HD2 to be the best thing ever but i expected it to be quicker than my iPhone, i couldnt foresee the problems the HD2 would have as ive had HTC's in the past with no problems and i rate the company very highly.
I'm just so dissapointed.
I got the mobile through Mobilephones direct with T-mobile contract, who do i get in contact with? Mobilephones direct? T-mobile or HTC?
Click to expand...
Click to collapse
htc most likely. the other won't do much after a month
Wow, I read about these experiences that people have and feel very lucky to have a rock solid HD2 in my hands...
To the OP: I presume you've hard reset the phone/installed newer ROMS?
NZtechfreak said:
Wow, I read about these experiences that people have and feel very lucky to have a rock solid HD2 in my hands...
To the OP: I presume you've hard reset the phone/installed newer ROMS?
Click to expand...
Click to collapse
Yeah man, factory reset's, updated the rom, tried all versions and still get same problems.
I'm another person who's had no problem with the device - and I am quite demanding. I have not made any changes to the device as delivered other than registry tweaks. I did run the HTC official quick-fixes, found they caused chaos and assiduously removed them all. All the software I've installed has been well-tried commercial stuff.
The only unusual thing I have to do is to disconnect data services before I go to bed, otherwise it won't sync with MyPhone...
i experience kinda the same problems, laggy texting or even no texting at all until restart, data connection dropping and again needing restart...
but still most of the times it works great, better than any previous phone i had. despite these little annoyances i still say i love my hd2 and wouldnt trade it for any iToy.
hd2 issue..tg01
i have the tg01 and i love it..i was having issue with the phone as well and discovered that if you install certain programs to the sd card it makes the phone laggy..and have to reboot....i had the spb shell 3.5 and i installed it on the sd card and it was laggy and the 3d accelerator didnt work..so i uninstalled and installed it on the phone and ...now the phone is very stable..havent had any issue...food for thought...
About 10 minutes ago, my HD2 froze up. If you pushed the standby button, the hardware buttons would light up then go out as soon as you released the standby button. The screen would not do anything and just stayed black.
I did a battery pull and when I put it back in, the phone attempted to start up thenfroze and restarted on It's own. I was then greeted by a FRESH install screen as if I had just flashed a new ROM and all my settings are gone. Has anyone ever had this happen before?
Happened to me about two weeks ago...just another one of the oddities of this phone.
That's it?
That's really a HUGE slap in the face from both HTC and T-Mobile to know I laid down some cash for this piece of hardware, not to mention we rack our brains tweaking and fine tuning EVERYTHING about these phones and now the phone can whipe itself at any given moment.
We all laid down money on this phone. If you people haven't already, I suggest you get a good back-up program and back-up often. I've had to hard reset twice after my HD2 refused to accept my password. First time I didn't have a back-up. Second time it was a minor 20 minute fix.
T-Mobile and HTC are working on a ROM update so give it time.
best news i heard all weeek
dkb218 said:
We all laid down money on this phone. If you people haven't already, I suggest you get a good back-up program and back-up often. I've had to hard reset twice after my HD2 refused to accept my password. First time I didn't have a back-up. Second time it was a minor 20 minute fix.
T-Mobile and HTC are working on a ROM update so give it time.
Click to expand...
Click to collapse
AMEN!! they should def make it a little more user friendly and not sooo loaded with junk/useless apps, it wont let me log into market place i just want to get some things like trapster and netflix ie things the fone should of came with, who still goes to blockbuster??!!!
they should def offer a "stripped" version of what ever they decide to release
jiggahj said:
AMEN!! they should def make it a little more user friendly and not sooo loaded with junk/useless apps, it wont let me log into market place i just want to get some things like trapster and netflix ie things the fone should of came with, who still goes to blockbuster??!!!
they should def offer a "stripped" version of what ever they decide to release
Click to expand...
Click to collapse
While I agree it is wise to regularly create backups, I think this is a poor solution for these sorts of issues.
People with a device of this calibur should not have them in the first place. Same story as verizon and the BB storm. Everyone is so hurry to get the latest and greatest on the market they put quantity before quality.
Well looks like it happened to me again. Just 30 min ago...as much as I love the phone...it freaking pisses me off that this sh!t keeps happening. One more time and I'm contacting TMo customer service for a new handset (doubt that would help though).
mine did it. wtf!
Owned the Euro and the TMOUS, and it never happened to either of them.
My wife's HD2 formatted the SD card without any input from her. Weird.
Lesson learned, back your **** up on a regular basis and have a back up of that back up somewhere else just in case. People rely way to much and electronics and think they will never break. I don't care how expensive or nice you think something is, it will break eventually. I deal with these types of people all the time who have super important info that they cannot loose but yet they don't back it up anywhere and freak out when they loose it.
HD2 Reset
This happend to me not more than a week ago. I love this phone to death and put some major tweaks into it to suit me and everything was gone. APPs that I have paid for are now requiring that I repurchase them or provide serial numbers for full versions of them. Man what a slap in the face this was.... then two nights ago I was in town and it pulled up some home screens I have never seen before, I have been through this phone thoroughly and still have yet to discover where these screens came from or how. I cannot get them to come up again but I was very impressed with the lay out and definition of them........
My hopes are that these ROM updates will come out soon and fix these issues, they are major killers for this amazing piece of technology!!!
flash problem
sorry my mistake
This happened to me right now too
I cannot believe this! Google threw this post as first result for my search. I did not notice any kind of strange behaviour in the past 2,5 years. (bought in Oct 2009) Only thing was (after about 1,5 years) that the internal battery have lost the set time and date, but that was not disturbing as I havent restarted the phone so often. Today Ive decided to restart it, and after the reboot ALL of my Sense settings are gone, the phone says that Co0kies Home Tab is not installed on my phone, so I do not have any proper home screen now. Although the memory card is recognized (photos and other data are not missing) and the internal memory of the phone is intact too (phone numbers, messages are available). I cannot believe that something like that could happen with a phone, for which I have spent a huge amount of money... This is REALLY sad, HTC! There is no ROM or any sw upgrade for the phone since about 1,5 years, and in the meantime HTC released at least 20-30 brand new phone models... This is where the profit has higher priority as to serve customers, and (I hope) that this will lead to a massive loss of trust against HTC from all of the customers. This has already happened to me...
Ok, i've given up.
My HD2 is driving me nuts, i've been taking it for granted for a long time, but i've decided to send my HD2 for repairs.
Maybe some users can identify themselfs in my symptoms and perhaps go for a repair as well. I'll try to keep you guys up to date on this situation.
Status:
18/10 - Received my repair ticket. Scheduled pickup tomorrow between 08:00 and 10:00 GMT +1.
19/10 - Phone got picked up by courier service, 8.30AM in the morning.
20/10 till 25/10 - No change in status and/or picked up!
26/10 - Decided to call after a prolonged status update. Summary of conversation: "Yes, everything is fine. No the status hasn't been changed, but you should receive your phone back in about a total of 2 weeks, so somewhere next week i guess."
27-10 till 2/11 -- No change in status and message.
3-11 - Received a package back with my repaired phone! Results: Boardswap, phone shutdown while diagnosing at the repair center. They even replaced my camera lens!
Total repair time due: 15 days
The following below describes the problems that occur (allot!), perhaps you can identify yourself in this as well.
Issie:
- Phone restarts (randomly) and holds at the HTC boot logo when back(bottom)cover feels warm-to-hot.
- Phone reboots when back(bottom)cover is warm, but not hot enough to hang at HTC boot logo, but soon after booting to Windows mobile, the device may reboot again.
Happens when:
- Browsing Internet (3G/HSDPA)
- Listening to Music (through SD card)
- Playing a game
- Having a (long) phone call the device
(temporarily) fix for issue:
1. Do a ‘Battery-Pull’ (extracting the battery) which shuts down the device.
2. Let it cool down for a couple of minutes until the back(bottom)part doesn’t feel warm enough anymore.
3. Re-insert battery, and restart phone.
4. If cooled down enough, the phone will restart correctly when powering up the device, until issue happens again, where step 1 needs to be done again.
The above mentioned issue don’t happen when the devise isn’t put under ‘load’ (I.e: use applications/browse(the web)/music etc). Putting the phone in sleep/standby or just sending a text message will not reboot the phone.
Tried the following official fixes:
- Hard Resetting the device > Issue remains.
- Updating to a new (official) ROM (RUU_Leo_HTC_NLD_1.48.404.2_Radio_Signed_15.28.50.07U_2.05.51.05_2_Ship.exe )
> Issue remains, even after a Hard reset with above noted ROM.
- Formatting and/or removing the SD card from the Device > Issue remains.
Tried the XDA fixes:
- Different Radios: Any radio in the official HD2 Radio topic
- Many different Roms
- Formatted the SD card, tried a different one, and even None.
Concluding:
Seeing to have tried all options relating to a software issue, I think this might be a hardware issue.
Contact with HTC:
Having sent some messages over with HTC they sent me this last message:
[name]
(Benelux Support
(Tech)) Close Pending Hi Maseo, Thank you for letting me know. It really sounds like a hardware issue. Please let us know if you need anything else. Kind Regards, 2010/10/18 12:42:46
I have the exact same problem and tomorrow it is going to the repair center. Unfortunately I have a crack in the digitizer, I hope they don't use it as pretext to charge me extra!
relic said:
I have the exact same problem and tomorrow it is going to the repair center. Unfortunately I have a crack in the digitizer, I hope they don't use it as pretext to charge me extra!
Click to expand...
Click to collapse
My screen is still in mint condition, only thing that cracked if my camera-glass due to a bump against my table at home.. But more then that it's nothing.
I've noticed more people having the problem, so i thought maybe more people have my issues as well and could go for a repair after seeing this topic.
maseo said:
My screen is still in mint condition, only thing that cracked if my camera-glass due to a bump against my table at home.. But more then that it's nothing.
I've noticed more people having the problem, so i thought maybe more people have my issues as well and could go for a repair after seeing this topic.
Click to expand...
Click to collapse
They will blame your problem on humidity in the device after the camera glass cracked. Did you change the camera-glass? I suggest you do that before you send it for repair otherwise you have to pay for the repairs as it does not fall under warranty (check on ebay for camera glass lens).
I think we're both in the same pickle:/
I am crossing my fingers they won't charge me.
relic said:
They will blame your problem on humidity in the device after the camera glass cracked. Did you change the camera-glass? I suggest you do that before you send it for repair otherwise you have to pay for the repairs as it does not fall under warranty (check on ebay for camera glass lens).
I think we're both in the same pickle:/
I am crossing my fingers they won't charge me.
Click to expand...
Click to collapse
I haven't. And a device breaking down from the camera end is highly unlikely.
It's impossible for me to replace it now as it's being picked up tomorrow morning. If they have to repair it, so be it. As long as it's not a outrageous high price..
You got experience in this, them blaming me in case of humidity, or you just guessing?
maseo said:
I haven't. And a device breaking down from the camera end is highly unlikely.
It's impossible for me to replace it now as it's being picked up tomorrow morning. If they have to repair it, so be it. As long as it's not a outrageous high price..
You got experience in this, them blaming me in case of humidity, or you just guessing?
Click to expand...
Click to collapse
After speaking with their customer rep they pointed out to me that it is possible that the device malfunctions because of cracks leading to humidity and temperature problems. And that is not under warranty.
If your camera lens is cracked, it is easy for them to blame it on humidity due to the crack. This is a possible scenario, I can't predict but if we learned anything from repair under warranty, companies will to blame it on the customer before they fix it under warranty.
My advice to you is to cancel the pick up and reschedule another one later, go to ebay and buy a second hand glass lens and glue it yourself. It cost you less than 5$ to do that. Better than relying on their repair and end up paying hundreds of dollars. This way you eliminate the excuse of them blaming the defect on you.
relic said:
After speaking with their customer rep they pointed out to me that it is possible that the device malfunctions because of cracks leading to humidity and temperature problems. And that is not under warranty.
If your camera lens is cracked, it is easy for them to blame it on humidity due to the crack. This is a possible scenario, I can't predict but if we learned anything from repair under warranty, companies will to blame it on the customer before they fix it under warranty.
My advice to you is to cancel the pick up and reschedule another one later, go to ebay and buy a second hand glass lens and glue it yourself. It cost you less than 5$ to do that. Better than relying on their repair and end up paying hundreds of dollars. This way you eliminate the excuse of them blaming the defect on you.
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Click to collapse
Sounds plausible, but that wouldn't make sense in the way the device is manufactured. The CPU/GPU/Radio base i at the bottom. Any malfunctioning due to possible humidity in the camera would only lead to a malfunctioning camera, and that's not the case at this time.
Given, if i had more time i might have placed it, but i'm not in the occasion to do that right now.
I'll just have to keep my fingers crossed, im more afraid they'll go at you for a broken digitizer..
maseo said:
I'll just have to keep my fingers crossed, im more afraid they'll go at you for a broken digitizer..
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I wish you the best. Let's keep each other updated on the situation. I am curious to hear good news!
relic said:
I wish you the best. Let's keep each other updated on the situation. I am curious to hear good news!
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Click to collapse
The same goes to you! I'm very curious on what will happen..!
gonna miss my phone though..
maseo said:
The same goes to you! I'm very curious on what will happen..!
gonna miss my phone though..
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Double check this. Pull your battery and make sure that none of the pins are bent and touching each other. This has caused some issues, but not exactly the one you're describing but it can't hurt to check. If they are bent, straighten them out and see if the issue is resolved.
dipaolnv said:
Double check this. Pull your battery and make sure that none of the pins are bent and touching each other. This has caused some issues, but not exactly the one you're describing but it can't hurt to check. If they are bent, straighten them out and see if the issue is resolved.
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Click to collapse
Thanks, but to no avail.
Those 3 pins were straight and sitting nice and snuggly against each other.
i also have a battery problem battery seems to be dying. under 30% phone becomes unstable. also sometimes doenst want to load or boot.
last 2 must be a connector problem (indeed it must be. put battery in without taking care to put contact points in the 3 little squares then the battery doesnt work)
ive mailed custumer service, it must be part of the warranty so i want a new battery
avathar behemoth said:
i also have a battery problem battery seems to be dying. under 30% phone becomes unstable. also sometimes doenst want to load or boot.
last 2 must be a connector problem (indeed it must be. put battery in without taking care to put contact points in the 3 little squares then the battery doesnt work)
ive mailed custumer service, it must be part of the warranty so i want a new battery
Click to expand...
Click to collapse
My problem has nothing to do with the battery at all.. don't hijack this topic for something un-related..
Day 2:
Phone is still enroute to HTC Service Center according to the Servicetracker..
how long does it take to deliver a phone i wonder..
My experience with HTC customer services
In the case of my HD2 (same symptoms):
Went back to Standard ROM/Radio/Bootloader Friday 17/09/10
Confirmed problem still existed on standard software 17/09/10
Called HTC customer services 18/09/10
Collection booked for Monday 20/09/10
Confirmation email received that phone had been received 21/09/10
Status changed from "Received your phone" to "Repairing your phone" 03/10/10
Status changed to "Awaiting despatch" (or something similar) 03/10/10
Received email confirmation phone was being shipped back to me 04/10/10
Received phone back with new IMEI (presume new motherboard) 05/10/10
All in all, I was without the phone for 2 weeks but I have no complaints about the service at all. A message telling me what they'd done to fix the problem would've been nice, but it's fixed and working perfectly so I'll forgive them for that.
After a week without my HD2, my spare phone was really annoying me due to it's lack of capability (HTC StrTrk) so I bought an Orange San Francisco, used it until my HD2 came back then sold it to someone I work with for what I paid for it.
Yeah, the fun thing is, is that the service center is almost figuratively around the corner, still they said it could take up to 2 weeks though.
I'm gonna get a Nokia 5800 as a lend-phone from a friend of mine.
I was looking into getting the Desire HD possibly this friday, but that's just too much as next to having the HD2, haha!
maseo im not trying to hijack anything!
maybe your sister if she looks nice.. so pls dont use that tone!
seems to be a battery issue with your phone so it seems with mine... it could also be a connector/motherboard problem so my post was on topic.
i submitted a problem to tech support and got a ticket they want me to call cust service to check my phone, i dont want to lose it for at least 2 weeks.
i want to get a new battery! so ill try to get that.
(also you reply a lot... do you want your posts to go up or something? )
avathar behemoth said:
maseo im not trying to hijack anything!
maybe your sister if she looks nice.. so pls dont use that tone!
seems to be a battery issue with your phone so it seems with mine... it could also be a connector/motherboard problem so my post was on topic.
i submitted a problem to tech support and got a ticket they want me to call cust service to check my phone, i dont want to lose it for at least 2 weeks.
i want to get a new battery! so ill try to get that.
(also you reply a lot... do you want your posts to go up or something? )
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Click to collapse
Don't want to keep bumping it without no-reason, im just replying that's all ;-)
If it were a battery problem it would show other symptoms, ditto for the connector. Im more confident it's more hardware related, but to be precise what, i don't know.
A new battery is quite inexpensive, why don't you just get one? Saves you the hassle of getting (or trying to get) a new one through HTC.
Day 3 that my phone is underway, takes ages for a small trip by courier apparently ?
maseo said:
Don't want to keep bumping it without no-reason, im just replying that's all ;-)
If it were a battery problem it would show other symptoms, ditto for the connector. Im more confident it's more hardware related, but to be precise what, i don't know.
A new battery is quite inexpensive, why don't you just get one? Saves you the hassle of getting (or trying to get) a new one through HTC.
Day 3 that my phone is underway, takes ages for a small trip by courier apparently ?
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ya I have the same thing still underway.
relic said:
ya I have the same thing still underway.
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My god.. almost a week further, it's still enroute?!
how's it going on your end relic?
26/10: Decided to call after a prolonged status update. Summary of conversation: "Yes, everything is fine. No the status hasn't been changed, but you should receive your phone back in about a total of 2 weeks, so somewhere next week i guess."
Well,just this week nobody can hear me when I make calls or they call me.
I've had my phone work perfect since September 2nd when I bought from Verizon.
It runs 4.4.4 totally stock. Tried clearing out the microphone port and only helped a tad.
Is there a way to fix it without a return exchange?
ironside2011 said:
Well,just this week nobody can hear me when I make calls or they call me.
I've had my phone work perfect since September 2nd when I bought from Verizon.
It runs 4.4.4 totally stock. Tried clearing out the microphone port and only helped a tad.
Is there a way to fix it without a return exchange?
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Click to collapse
I would take it back, mine has been flawless since I got it shortly after the release date.
maybe
I was thinking about that. But maybe a factory reset would help
ironside2011 said:
I was thinking about that. But maybe a factory reset would help
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That's the first thing I would've tried !! I mean heck, if my phone isn't working, it's time to drop 5 yards and punt ...
Chopstix9 said:
That's the first thing I would've tried !! I mean heck, if my phone isn't working, it's time to drop 5 yards and punt ...
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Well yeah, but hard resets are always a pain. And most of the time don't fix what's wrong
ironside2011 said:
Well,just this week nobody can hear me when I make calls or they call me.
I've had my phone work perfect since September 2nd when I bought from Verizon.
It runs 4.4.4 totally stock. Tried clearing out the microphone port and only helped a tad.
Is there a way to fix it without a return exchange?
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Click to collapse
Go exchamge it. My first S5 (this is my third) had a microphone issue where my voice was muffled and hardly audible. Exchanged it and never looked back.
BigBot96 said:
Go exchamge it. My first S5 (this is my third) had a microphone issue where my voice was muffled and hardly audible. Exchanged it and never looked back.
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I'm gonna go Monday to exchange it. Hopefully it doesn't decide to work while I'm there. Happens a lot to me.
simonkelso said:
I'm gonna go Monday to exchange it. Hopefully it doesn't decide to work while I'm there. Happens a lot to me.
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Lol yeah... Same here. They didn't believe me but I was within my 14 days so they swapped it with a new one. My second S5 had a black speck right in the middle of the display.. Like a peice of bark under the digitizer. 3rd times the charm lol
Good luck!:good:
BigBot96 said:
Lol yeah... Same here. They didn't believe me but I was within my 14 days so they swapped it with a new one. My second S5 had a black speck right in the middle of the display.. Like a peice of bark under the digitizer. 3rd times the charm lol
Good luck!:good:
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Click to collapse
Unfortunately I'm beyond the 14 day exchange policy... Hopefully they be nice about it. Since I can't really use like intended
simonkelso said:
Well yeah, but hard resets are always a pain. And most of the time don't fix what's wrong
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You said U R running totally stock. What's the pain of a hard reset? Backup appz and it's a snap to restore phone to pre-wipe state. I have odined back to stock, gone through the whole process to root again and restore everything a couple of times now. If anything, that would be considered a pain but it really ain't chit ...
You can be sure that's prolly the first thing the rep is gonna try in the store before giving you a new phone.
Chopstix9 said:
You said U R running totally stock. What's the pain of a hard reset? Backup appz and it's a snap to restore phone to pre-wipe state. I have odined back to stock, gone through the whole process to root again and restore everything a couple of times now. If anything, that would be considered a pain but it really ain't chit ...
You can be sure that's prolly the first thing the rep is gonna try in the store before giving you a new phone.
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Click to collapse
Yeah I know.... I just don't like the whole hard reset process. I'm lazy about it
simonkelso said:
Yeah I know.... I just don't like the whole hard reset process. I'm lazy about it
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Click to collapse
If there is a problem might be best to go through Samsung for a repair instead of Verizon to just get a refurbished device. That's what I'd do.
Before you reset/return...take your battery out for 10 min. or so...and then restart your device...maybe the battery voltage or calibration is causing the speaker interference...it's worth a shot.
shroyede said:
Before you reset/return...take your battery out for 10 min. or so...and then restart your device...maybe the battery voltage or calibration is causing the speaker interference...it's worth a shot.
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I did notice its been getting rocket hot a couple of times this week.
I haven't made any calls or received any since I factory reset it 2 days ago. Maybe it works again, I'll try tomorrow than go to Verizon
Well I think it was the battery. The microphone seems to work now. Did 3 voice recordings. All of them came out crystal clear with and without background noise.
Good to hear...it wouldn't hurt to purchase a new charger too.
I'm gonna hang on to the charger, its the first offical charger I've had in awhile. My DINC, nexus and gs3 all burned through their real charger oddly quick. I think its the weather where I'm from its been 111°-120°f for all of September
Hot damm...try to stay in the shade...lol
shroyede said:
Hot damm...try to stay in the shade...lol
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Click to collapse
Yeah, i leave it inside now unless I need to bring it with me