Related
Hi!
I've got crack on my screen- and you wan't belive me, but nothing has happen! I haven't drop this PDA, nothing elese in the pocket, I haven't seat on that pocket etc.. Just opened AND..
Anyway, I've to fix this ASAP
What are my options? Propably it is not covered by warranty so it is pointless (imho) to speak to them.
Who can fix this? How much do I've to pay?
Or, what's the cheapest option now to buy new EXEC?
Any ideas? Or... maybe I can buy just screen and someone can repalce this?
Thanks for your help!
Cheers,
Chris
Easy enought to swop yourself - screens are approx £130, but give the o2 helpline a call for a fitted quote to see what they offer as this will maintain warranty on the device.
Is it the LCD or digitiser itself that has broken? (Ink splodge or crack? )
Richard
Thanks for your quick reply!
Unfortunatly LCD (touch screen is still working).
Yes, I'll give them a call today.
£130 is NOT THAT MUCH to be honest.
Chris
columb said:
Thanks for your quick reply!
Unfortunatly LCD (touch screen is still working).
Yes, I'll give them a call today.
£130 is NOT THAT MUCH to be honest.
Chris
Click to expand...
Click to collapse
That's the screen cost from Taipei after shipping and tax - o2's price is likely to be higher.
Richard
Thanks!
Yes, I know O2 will be around £185...
Why it is so expensive ? 30% just for the screen...
Is there any chance to fix this under warranity?
Regards,
Chris
columb said:
Thanks!
Yes, I know O2 will be around £185...
Why it is so expensive ? 30% just for the screen...
Is there any chance to fix this under warranity?
Regards,
Chris
Click to expand...
Click to collapse
They are charging you to *fit* it as well. No chance under warranty methinks but maybe if you bought the insurance now and claimed in 6 - 8 weeks? ;-)
Richard
Screen Broken
My Exec screen also cracked (round the back) It was in my pocket and certainly hadn't been dropped and the case was unmarked and the front of the screen was unmarked So I cant see that it had been knocked or crushed. They replaced it free of charge as a 'gesture of goodwill' - Having said that I have the o2 gold insurance so I wasnt going to pay anyway.
Sadly it took them over a month to get me a replacement, despite numerous calls and emails, so at the end of the contract I wont be going back to O2.
I wonder if this screen thing is in fact a manufacturing problem rather than user error. It might be worth saying that 'you've heard that other users have experienced cracked screens...'
Richard
Re: Screen Broken
navrac said:
I wonder if this screen thing is in fact a manufacturing problem rather than user error. It might be worth saying that 'you've heard that other users have experienced cracked screens...'
Richard
Click to expand...
Click to collapse
A manufacturing fault and just being vulnerable to damage are not the same thing, sadly. They don't usually break unless you leave them in the cold / in your back pocket as you sit down / face open in your pocket with your keys etc etc. If the digitiser stops working on loads of units with no intervention - that's a manufacturing fault, but lots of people breaking the LCD's? might be easily done - but ultimatley their own fault either by carelessness or accident. My advice - buy a case!
Richard
( who puts all his pda's in his back pocket and sits down on them with his fat ass with no issues so far )
My exec was in O2 for a repair for bloody 8 weeks !!! (it arrived today...).
I had pleased them, mail and phone-bomb them, threatened them to death and court, but they still have pissed on me from the high...
So, my conclusion > NO FING WAY that I`ll give my Exec to O2 again....
Not speaking about that 185 pounds they wanted BEFORE they repaired it (like second week they had it)...
8 weeks? :evil:
Paying 185 quid for repair and wait 8 weeks???
Wow, thanks for that post...
Anyway, thank you for all your replys- I've got one more question.. can some1 give an email address to Service dept please? I've tried yesterday to call them but line was busy (
Thank you for your support!
Cheers!
Chris
I've also had this problem - the screen crack looks to me as though it's at the point which gets stressed the most when the screen is flipped around during opening. The warranty expressly excludes cracked LCDs. Which has to give you a clue...
My advice - if you ever buy one do it on a credit card with insurance which covers it. Mine is paying for the repair.
Hi Alec,
I've got this EXEC as a upgrade so they just charged my account (direct debit). Also, I've got just HSBC CC and there is no inssurance.
The other thing is- sales agent FORGOT to add this £5 insurance to my account!!! Also, he should change my tarif- which wasn't done
So I'm very upset with o2 sales agents
My next contract will be propably with T-MOBILE (I'm half German so... )
Cheers!
Chris
columb said:
Hi Alec,
I've got this EXEC as a upgrade so they just charged my account (direct debit). Also, I've got just HSBC CC and there is no inssurance.
The other thing is- sales agent FORGOT to add this £5 insurance to my account!!! Also, he should change my tarif- which wasn't done
So I'm very upset with o2 sales agents
My next contract will be propably with T-MOBILE (I'm half German so... )
Cheers!
Chris
Click to expand...
Click to collapse
ask for the record of the call / sales agent name? dunno xda helpline's email address, sorry.
Richard
fluffcat1 said:
ask for the record of the call / sales agent name? dunno xda helpline's email address, sorry.
Richard
Click to expand...
Click to collapse
Richard,
I remeber agent's name - Nick. His extension number was 21SOMETHING AFIK Do they record every call? For haw long do they keep them?
Anyway, is too late...
Soo, i'm ready to pay this £185- but I'd like to mek sure that this screen fill be fixed withn let say 1-2 weeks MAX!
Thanks anyway...
Chris
Dunno how long they keep the records, but if he did the upgrade his name and the time will be on the notes for your account as he'll want the commision - at least ask operator X who did the upgrade and what extension (nicely) than ask operator Y to speak to 'Nicks' supervisor as he didn't add the insurance you asked for - it may even be detailed in the notes anyway as I would think they get commision for that as well.
Richard
DAMN,..I GOT THE SAME PROBLEM!!
I always carried my device very carefull. Yesterday I opened the device and the screen was cracked. nothing on the outside, only the screen had a crack and is useless now. I had to send it to T-Mobile since my garentee is one year (sorry for the bad english)
Very strange,.. is seems like the screen can crack without bumping it to something.
Arjan
Arjan,
I'm so sorry to hear this... And as far I know they wan't fix this under warranity Anyway, TRY!
Also, can you please ask them how much they are going to charge you and let me know?
Many thanks and goodl luck with this one!
Cheers!
Well,.
I phoned up T-mobile NL. and they said I might be under warrenty, since the device is less than one year old. The sent me an enveloppe for the device to sent back. So I did yesterday, including the ticket I got when I bought the device.
I would take 10 days (they said) to fix it and sent back. If it woudn't fall under warrenty the device would be sent back fixed with a bill...
I really hope it will be fixed without having to pay. I was really carefull with it...
Arjan
Hmm, I'm not that careful- I've got some scratches...
Anyway, it was VERY expensive weekend (I had to cancel my trip Germany- Lufthansa, only taxes refunded, canceled car hire reservation, broken screen in my PDA, ALMOST crashed my mondeo, some other unplaned expenses) so 200 more is not a big deal :twisted:
M8, hopefuly they will fix your PDA for free
let me know please!
Cheers!
Chris
I understand guys..what u all are going thru..my screen has broken not once but twice..n like some of u guys mentioned i had never put any stress on my device...still it broke..for the first change, i had to pay( i fought with imate management but they didnt do anything..i have a post about our conversations) but second time, i just sent them a single email and they changed my screen for free.
Too b honest, i feel imate jasjar have some design issues...just like a blot appearing on keypads(extreme top left n right side) because the cushion padding is not effective.
What ill suggest, we should get together and email these people..however iknow that wont have much effect but still..it might have some effect..
Hello. I just wanted to get some insight on some people who have successfully SWAPPED their phone with an unlocked bootloader because of a manufacturing defect.
My phone originally did not have dust under the screen and I unlocked it. Within 2 weeks it accumulated a TON of dust, called HTC, let them know I was unlocked with dust under the screen, and got my swap going. That was 3-4 weeks ago. I have my new phone (unlocked, however the bottom casing has a sliver of plastic chipped off and the screen isn't flush).
Today I got an email saying my estimated repair bill was $196.00 else I had to pay a triage fee to get my old phone back ( I'm not sure if they will charge the $560.00 for the swap phone as well.) I called and talked to a rep. All he said was that my MB needed to be replaced and shouldn't be charged. He issued and escalation and hopefully I can have this taken care of soon.
If anyone else has had a similar experience, or like stated, SWAPPED an unlocked phone no problem, please let me know how and if you had to ream HTC untill you got what you needed.
PS. My philosophy is if I brick a phone, tough ****. Its my fault. However manufacturing defects as such I have had are unacceptable on a nearly $600.00 unsubsidized phone. I wouldn't mind paying 30-40$ even. But 200 is just outrageous.
Thanks everyone.
Hitorii
LOL, it seems like HTC is saying peoples MB are broken a lot lately.
I had mine swapped and they didn't mention it at all, most likely because I didn't mention it.
cekle said:
I had mine swapped and they didn't mention it at all, most likely because I didn't mention it.
Click to expand...
Click to collapse
Is your ticket closed?
McFroger3 said:
LOL, it seems like HTC is saying peoples MB are broken a lot lately.
Click to expand...
Click to collapse
my thoughts exactly... i wonder if they are doing this strictly to people that have unlocked bootloader...
Just a heads up. I PM'ed swetland and he forwarded my message to google's side of HTC and Nexus one, perhaps this will help my cause.
Worst case scenario I'd like my old phone back and pay the 28$ triage fee and send back the one the Swapped phone ( as not to be charged the $560 for the POS scratched up phone they sent me as a "swap"). That's not unreasonable, is it?
Hopefully though someone will get back to me and let me know whats up and see to get it fixed. As a note, my current Nexus One is not unlocked.
Keep the comments rolling. I'd really like tips to deal with customer service, and it's better to have real world proof of someone actually doing this as it set the precedent. Ay?
Hitorii
Currency: Pound Sterling
Item Price
Level 1 - MB replacement 86,08
Labour 18,00
Delivery 6,87
VAT 19,42
Total 130,37
T_T
DJFliX said:
Currency: Pound Sterling
Item Price
Level 1 - MB replacement 86,08
Labour 18,00
Delivery 6,87
VAT 19,42
Total 130,37
T_T
Click to expand...
Click to collapse
Ouch. Mine doesn't even say MB or anything, just a $196.00 USD repair charge. No charge for labor or delivery... I really want this to get fixed today.
I'm in a similar situation now too. I mentioned I was rooted so I couldn't do the swap to begin with. I sent it in for repair and got the $196 price quote too. They wanted to replace a whole motherboard for a dead pixel.
I also escalated on wednesday and today they are being very stern about it not being under warranty.
I did find out that they are wanting to replace motherboards on rooted phones automatically. This is supposed to reinstate your warranty but also have you on a locked bootloader once again.
lazaro17 said:
I'm in a similar situation now too. I mentioned I was rooted so I couldn't do the swap to begin with. I sent it in for repair and got the $196 price quote too. They wanted to replace a whole motherboard for a dead pixel.
I also escalated on wednesday and today they are being very stern about it not being under warranty.
I did find out that they are wanting to replace motherboards on rooted phones automatically. This is supposed to reinstate your warranty but also have you on a locked bootloader once again.
Click to expand...
Click to collapse
So they basically charge you $196 to re-lock your boot-loader, what a bunch of crap.
McFroger3 said:
So they basically charge you $196 to re-lock your boot-loader, what a bunch of crap.
Click to expand...
Click to collapse
yes i guess this should be updated on the "relock your bootloader" thread.
so far the only way to relock your bootloader is to mail your phone into htc repair and have them rape you for $196 lol
lazaro17 said:
yes i guess this should be updated on the "relock your bootloader" thread.
so far the only way to relock your bootloader is to mail your phone into htc repair and have them rape you for $196 lol
Click to expand...
Click to collapse
So did you suck it up and pay? I'm wondering what can be done. They told me I was OK, they let me swap after telling them. If you could go into detail about your exchange of words with them it'd be appreciated.
Hitorii said:
So did you suck it up and pay? I'm wondering what can be done. They told me I was OK, they let me swap after telling them. If you could go into detail about your exchange of words with them it'd be appreciated.
Click to expand...
Click to collapse
Not yet I had to escalate my ticket again just to get a price quote on how much it'll be to fix the dead pixel itself (not replacing the whole motherboard).
I have a thread started with my whole story and updates here
http://forum.xda-developers.com/showthread.php?t=644838
They are being super stern about having an unlocked bootloader and voided warranty no matter what I say. So it looks like I'll have to pay one way or the other.
As a last glimmer of hope I messaged swetland as well to see if he'd be able to help any.
P.S. I thought about doing a swap without telling them I was rooted but I was afraid they would later charge me $196 for MB replacement + $530 for new phone.
HI Guys
1st
I used to had HTC Blackstone.After 1st warranty service I've received Blackstone with new touch panel and screen!!!But with death pixels more than 3!!!So it went back to Miltone Keynes service centre.After 2weeks+ I was happy owner of serviced Black100.
2nd
My HD2 is going to Miltone Keynes again after 1st warranty service.
Just day after I've received my phone
Again death pixel on screen,screen is not align in housing.
HOUSING is kind of secondhand!!! it is obviously not my!!! It has scratches on different places.
Maybe missing kapton around speaker.<--light is coming up from grid.Cool
Looks like serviced somewhere far far east you know that Communist country?!!!
For now I hate Miltone Keynes service centre.
They are trying us a stupid costumers?!!?
Lied on service explanation in both cases!!
Waisting my time!!!, their money and our green planet
Only who is profiting is UPS delivery company.
S..t happens after 1y7m on HTC I was without Phone for 1m2weeks+
PS:sorry for my funny Engl......
Yes they are shockingly bad.
My blackstone had newton rings so as I'm near them I dropped it in.
They wanted to charge me nearly £200 to repair something which in other countries they cover under warranty.
Thing is, they hadn't sent me a link to the tracking page so I only found out when I called up after 2 weeks for an update. Had I left it much longer they would have disposed of my phone without telling me.
I arranged with the call centre to be able to go in and pick my phone up but they hadn't told the repair centre so they were baffled with my arrival.
I then took the phone back to the store I bought it from for them to try and get a warranty repair, they got the phone back with a report of "no dead pixels found" when the fault report sent with the phone didn't mention dead pixels. The store offered to try again but having been without my phone for a month I wasn't keen, so they put it through as an insurance claim and I got a new phone the next morning.
UF
Uf
I feel sorry for all UK HTC underwarranty c....
Looks like it's a group of poor paid people.
Or they just traying cheat on us.
By the way It's not real HTC they are just ''official service''
Hope HTC will change it soon!!!
SO say no to Miltone Keynes service centre or be realy careful.....
One good thing about it being in the UK is UK consumer laws are pretty decent.
Merely mentioning trading standards when I was in reception got them to change their tune and go get me my phone.
Had I a spare phone I could have reported them to trading standards for not fixing newton rings under warranty when I could provide evidence that in other countries they were allowing them as warranty faults.
I hope UK law will be behind us if what New Scientist said recently is true. Apparently, touch screens have a limited life because of the manufacturing process and rare earth metals used. They said most last just 18 months but that luckily, most users upgrade before then. My screen is already losing accuracy making text input difficult. After spending £500 I expect my phone to be working for alot more than 18 months.
that sux for y'all. Can y'all not have insurance that covers this for you. In the USA I pay for the insurance through t-mobile. When my hd2 kept overheating, I bricked it on purpose (just to make sure they didn't try and say there was nothing wrong), called t-mobile, told them it wouldn't turn on. They overnighted me a phone. Didn't cost me anything except the monthly insurance fee.
DrATty said:
I hope UK law will be behind us if what New Scientist said recently is true. Apparently, touch screens have a limited life because of the manufacturing process and rare earth metals used. They said most last just 18 months but that luckily, most users upgrade before then. My screen is already losing accuracy making text input difficult. After spending £500 I expect my phone to be working for alot more than 18 months.
Click to expand...
Click to collapse
can understand how a screen might wear out if you dont use a screen protector, with one however it should last for a very long time... unless i dont understand the tech
just about warranty
this is not a tread about screen lifetime.
I just disagree withy way how guys in UK --> Miltones Keynes working.
Isurence if fine but it can't fix errors done by service centre.
Im not sure if my insurence is covering 1 second repair.
I don't know what the problem is. I had the crazy screen sensitivity issue, agged lines, random key presses.
Had the phone 9 months, called them, tried the latest ROM, same problem, sent it back, 2 weeks later it reappeared working perfectly, no problems, no scratches.
I coudn't be happier with their service.
DrATty said:
I hope UK law will be behind us if what New Scientist said recently is true. Apparently, touch screens have a limited life because of the manufacturing process and rare earth metals used. They said most last just 18 months but that luckily, most users upgrade before then. My screen is already losing accuracy making text input difficult. After spending £500 I expect my phone to be working for alot more than 18 months.
Click to expand...
Click to collapse
The great thing about the consumer rights acts is you are entitled to a reasonable length of use out of a product, so even if it comes with just a 1 month warranty and it fails after 3 months, if you can argue that it was resonably expected to last that long then the law is on your side and you're entitled to repair/replacement.
nrfitchett4 said:
that sux for y'all. Can y'all not have insurance that covers this for you. In the USA I pay for the insurance through t-mobile. When my hd2 kept overheating, I bricked it on purpose (just to make sure they didn't try and say there was nothing wrong), called t-mobile, told them it wouldn't turn on. They overnighted me a phone. Didn't cost me anything except the monthly insurance fee.
Click to expand...
Click to collapse
Insurance is for damage/loss, not breakdowns. Breakdowns should be covered by warranty/consumer protection laws, after all, if you're sold a shoddy item, why should it cost you to bring it up to the quality item you paid for in the first place?
Of course if something isn't covered by the warranty there's nothing stopping someone damaging their phone and claiming on insurance for a replacement.
Generally we have lower premiums and an excess to pay in the event of a claim, although you could find a policy with no excess but higher premiums.
Well
my HD2 is again on the way to service centre.
Let's wait for it!
I was just havig look all around my HD2 Looks like they found some used one in better contidion.Replace the sticker with IMEI an SN.-->Maybe they've put even my HW in to it.because IMEI and SN is still same----->second hand housing, screen with death pixels, sreen was't align in housing and few small s..ts.
I'll report next week hopefuly...
I'm in ...
Dear ,
Thank you for returning your phone to us for repair.
This email is to confirm receipt of your PDA/Smart phone at the HTC Service centre.
Date/Time: ../11/2010 hh/mm/ss
S/N:HT.......................
IMEI: 35......................
Please do not respond to this message this is a generic email sent from an automated mailbox.
To learn more about HTC Europe, please visit our website at www.htc.com
Note: This is an automated message - do not respond to this email address as incoming mail is not answered. If you need to contact the Call Centre, please use this link http://www.htc.com/europe/CA_Hotline.aspx quoting your unique ticket number.
CONFIDENTIALITY NOTE : The information in this e-mail is confidential and privileged; it is intended for use solely by the individual or entity named as the recipient hereof. Disclosure, copying, distribution, or use of the contents of this e-mail by persons other than the intended recipient is strictly prohibited and may violate applicable laws. If you have received this e-mail in error, please delete the original message and notify us by return email or collect call immediately. Thank you. HTC Corporation
had nothing but problems with them,weeks without my phone, then they tried to charge me!!!!!useless twats!
OrionCarl said:
had nothing but problems with them,weeks without my phone, then they tried to charge me!!!!!useless twats!
Click to expand...
Click to collapse
under the warranty?
What was explanation of service?
Never more HTC Service centre
HI everbody
So After 2nd comes 3th.
Yes my HD2 is going 1again and 2again and 3again to HTC qualified<----))) service centre Milton Keynes.in 1 month
'''''''''divece is with lines,ghost,death pixels,not responding,problem with signal,bat only for 1 day>1 pcall 15mins drain bat aprox 25%.....used to be ok before even after 2nd service.'''''''
ALL because I've had problem with Screen before first service.SH.T!!!!!
I Have no ideat want they do and for who they are working!!!!
Looks like to charge HTC TW-> more work = more money
Pleas IF you Have same Problem-s contact BBC watch dog.
-jen94ek- said:
HI everbody
So After 2nd comes 3th.
Yes my HD2 is going 1again and 2again and 3again to HTC qualified<----))) service centre Milton Keynes.in 1 month
'''''''''divece is with lines,ghost,death pixels,not responding,problem with signal,bat only for 1 day>1 pcall 15mins drain bat aprox 25%.....used to be ok before even after 2nd service.'''''''
ALL because I've had problem with Screen before first service.SH.T!!!!!
I Have no ideat want they do and for who they are working!!!!
Looks like to charge HTC TW-> more work = more money
Pleas IF you Have same Problem-s contact BBC watch dog.
Click to expand...
Click to collapse
Personally, I would e-mail HTC both UK headquarters and their Taiwan headquarters and explain how their repair service is unacceptable and is affecting their brand image as a producer of quality phones.
fred_up said:
Personally, I would e-mail HTC both UK headquarters and their Taiwan headquarters and explain how their repair service is unacceptable and is affecting their brand image as a producer of quality phones.
Click to expand...
Click to collapse
Good Idea but have you got Email adr... to HTC Headquarters??
Hi..
Just let you know my experiences of HTC & my HD2
Had a problem with the USB charging socket, it was loose/broken - the phone would no longer charge. Contacted T-Mobile UK and they asked me to send it via one of their shops for repair, which I duly did. It went to SBE in Milton Keynes (T-Mobs official repairer) who found water ingress (??) and therefore claimed the damage was OOW. So I contact SBE who agreed their report was wrong and that the damage was in fact caused by crushing or dropping (??) & was still OOW, they then returned the phone to the shop still broken.
So I emailed T-Mobs customer service and they suggested that if I was not happy (as if I would be) I should get a second opinion from HTC UK themselves and provided a phone number. I contacted them and they arranged for the phone to be collected. In the meantime I searched the web and found a few people having issues similar to mine with the USB port so I collected as much evidence as I could and printed and packed it in with the phone before they collected it, along with a letter explaining that I, and many others, did not accept that the phone was 'Fit for purpose'...
2 weeks after they picked it up, a replacement arrives on my doorstep!!!, same serial number, different IMEI and definitely a different phone. During the time that they had it they never contacted me to say what they were doing and the online repair tracker just indicated that they had received my phone.
Since I've had the phone, which is faultless, I have had 2 calls and 1 email from HTC asking me to complete a customer satisfaction form!!!
So - I think HTC UK, are, with a bit of persuasion perhaps, ... Brilliant!.. However, T-Mob won't be getting my business again...
Milton Keynes (T-Mobs official repairer) = HTC service centrum
HTC_HD2_NEW said:
Hi..
Just let you know my experiences of HTC & my HD2
Had a problem with the USB charging socket, it was loose/broken - the phone would no longer charge. Contacted T-Mobile UK and they asked me to send it via one of their shops for repair, which I duly did. It went to SBE in Milton Keynes (T-Mobs official repairer) who found water ingress (??) and therefore claimed the damage was OOW. So I contact SBE who agreed their report was wrong and that the damage was in fact caused by crushing or dropping (??) & was still OOW, they then returned the phone to the shop still broken.
So I emailed T-Mobs customer service and they suggested that if I was not happy (as if I would be) I should get a second opinion from HTC UK themselves and provided a phone number. I contacted them and they arranged for the phone to be collected. In the meantime I searched the web and found a few people having issues similar to mine with the USB port so I collected as much evidence as I could and printed and packed it in with the phone before they collected it, along with a letter explaining that I, and many others, did not accept that the phone was 'Fit for purpose'...
2 weeks after they picked it up, a replacement arrives on my doorstep!!!, same serial number, different IMEI and definitely a different phone. During the time that they had it they never contacted me to say what they were doing and the online repair tracker just indicated that they had received my phone.
Since I've had the phone, which is faultless, I have had 2 calls and 1 email from HTC asking me to complete a customer satisfaction form!!!
So - I think HTC UK, are, with a bit of persuasion perhaps, ... Brilliant!.. However, T-Mob won't be getting my business again...
Click to expand...
Click to collapse
Problem is still in guys>>>>> Milton Keynes (T-Mobs official repairer)---->IT's HTC official service centree as well!!!!
Im sure all HTC from any NetProvider must be fix in Milton Keynes anyway.
Hmm..
I did ask the question when I spoke to HTC and the guy on the phone assured me that they were not SBE, even though both addresses were in Milton Keynes..
To be fair, the addresses I had were different as was the paperwork!
i droped my nexus 4 and the screen cracked and it wont respond to my touches either? LCD seems to be working fine what should i buy to fix it and cheap
alshumary313 said:
i droped my nexus 4 and the screen cracked and it wont respond to my touches either? LCD seems to be working fine what should i buy to fix it and cheap
Click to expand...
Click to collapse
Send it back to LG for repairs $100-160 cost
I'd look for a local cell phone place that does repairs, yes the nexus 4 has the glass that wraps the edges but you can always show them this and if they say yes they can repair it then I'd let them repair it..they should warranty their work and you won't have to be without a phone ..id do it that way pending on the price compared to sending the phone in for warranty work.
Sent from my Nexus 4 16GB using Tapatalk 2
same thing happened to me... keep me posted how you get on.
I've been trying to find out if I'm covered on credit card/insurance for accidental damage but doesn't look like it.
(I'm in th UK btw).
cheers
pontias
raghu
alshumary313 said:
i droped my nexus 4 and the screen cracked and it wont respond to my touches either? LCD seems to be working fine what should i buy to fix it and cheap
Click to expand...
Click to collapse
Same thing happened to me. sent phone for repair to LG, repair cost is $140.
Cracked screen here
ugene1980 said:
Send it back to LG for repairs $100-160 cost
Click to expand...
Click to collapse
can you please tell me the number to repair it on that price? I called to the service in Canada and its arround $250
alapatiraghava said:
Same thing happened to me. sent phone for repair to LG, repair cost is $140.
Click to expand...
Click to collapse
Hey what exactly was wrong with your screen. Mine works fine, but just has a cracked appearance. This means that they will only have to replace the glass aka digitizer but not the LCD underneath. There for my repair should be cheaper than most people. What did you have to get replaced? I'm curious if my repair cost would be less than yours. Thanks.
ugene1980 said:
Send it back to LG for repairs $100-160 cost
Click to expand...
Click to collapse
Same thing happened to me today, very minor drop, and complete crack, touch screen is unresponsive... Local LG repair centre does not have it in stock, so I am waiting for an update from him.... It is seriously terrible quality of the phone, I had dropped so many phones hundreds of times, never, nothing happened.. This is really terrible....
nagnrik said:
Same thing happened to me today, very minor drop, and complete crack, touch screen is unresponsive... Local LG repair centre does not have it in stock, so I am waiting for an update from him.... It is seriously terrible quality of the phone, I had dropped so many phones hundreds of times, never, nothing happened.. This is really terrible....
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Buddy, you have dropped a GLASS made phone, what do you expect??? Sometimes-you drop it and it doesn`t break, next time- you drop it and it breaks!!! It`s GLASS. Probably they need to come up with a titanium edition, just for you!
BigDig said:
Buddy, you have dropped a GLASS made phone, what do you expect??? Sometimes-you drop it and it doesn`t break, next time- you drop it and it breaks!!! It`s GLASS. Probably they need to come up with a titanium edition, just for you!
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Yes, you are right... Nexus 4 is the best looking smartphone I have ever come across so far... And Truth is I am never used to cases or covers for phones, and If at all I have to cover with a protection case, it is waste of the killer beauty again..That is why I await Larry's promises to be true on xPhone/Next Nexus(For Google I/O'13), as he said “In today’s multi screen world, the opportunities are endless… battery life is a huge issue… when you drop your phone it shouldn’t go splat,”... My decision was utter wrong on Nexus 4, I'm a hardcore nexus fan... After I get it fixed, I buy a cover and give to my brother....
UK Repairs service
Hey Guys,
Just wanted to say I've cracked my phone as well (woe!), less cracked-rather than smashed in multiple places. Was just minding my own business playing a bit of Ruzzle whilst pondering the questions of life on the toilet...
Anyway, called up LG support (make sure to find their cheaper phone number from saynoto0870 website); and was told they'd send me an envelope with details on the repair.
If you go on the website to schedule a repair, it'll tell you they carry out fixed price repairs at £130. This should leave the phone under warranty.
When I received the envelope, it was a letter from a company called Regenersis; who appear to be the repairs company responsible for a lot of outsourced repairs internationally. They also appear to be the source of some internet ranting due to bad customer service (seems to be a general trend with these third party repairs companies).
Anyway, sent phone off yesterday so will try to report anything back with regards to prices, results etc.
BTW this is for UK only, although I suspect LG will do something similarly for most other countries with regards to repairs.
I think they should have made the back out of flexiglass.
Sent from my Nexus 4 @1.5 GHz on Stock 4.2.1
Enolator said:
Hey Guys,
Just wanted to say I've cracked my phone as well (woe!), less cracked-rather than smashed in multiple places. Was just minding my own business playing a bit of Ruzzle whilst pondering the questions of life on the toilet...
Anyway, called up LG support (make sure to find their cheaper phone number from saynoto0870 website); and was told they'd send me an envelope with details on the repair.
If you go on the website to schedule a repair, it'll tell you they carry out fixed price repairs at £130. This should leave the phone under warranty.
When I received the envelope, it was a letter from a company called Regenersis; who appear to be the repairs company responsible for a lot of outsourced repairs internationally. They also appear to be the source of some internet ranting due to bad customer service (seems to be a general trend with these third party repairs companies).
Anyway, sent phone off yesterday so will try to report anything back with regards to prices, results etc.
BTW this is for UK only, although I suspect LG will do something similarly for most other countries with regards to repairs.
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So just called up Regenersis on Friday morning and they gave me a quote of 122GBP for full repair, service and postage back to me. 8 pounds cheaper than the fixed price on the LG page. So paid via direct debit over the phone and have been told it should be sent off in a few days as both the phone and parts are ready to be put together. I would expect to receive it sometime mid-next week. Will post back on repair results. (If the quality is good, it would have been about the same price as buying my own screen from Ebay. It would probably take aprox. the same amount of time due to long postage times; though the main advantage being that I keep my warrantee).
Enolator said:
So just called up Regenersis on Friday morning and they gave me a quote of 122GBP for full repair, service and postage back to me. 8 pounds cheaper than the fixed price on the LG page. So paid via direct debit over the phone and have been told it should be sent off in a few days as both the phone and parts are ready to be put together. I would expect to receive it sometime mid-next week. Will post back on repair results. (If the quality is good, it would have been about the same price as buying my own screen from Ebay. It would probably take aprox. the same amount of time due to long postage times; though the main advantage being that I keep my warrantee).
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Hey guys,
Final update on the phone repair situation. I received my phone this morning from Regenersis after a total time since send off of aprox. 2 weeks since registration on the LG repairs website. (What more of a present could I ask for on my Bday!).
Anyway, in summary; the repair itself after paying took only 1-2 days.
To my surprise the experience overall with these guys were reasonably pleasant despite the bad reviews on the net. Although I suspect that's the standard scenario where someone will only complain when something goes wrong.
Either way, the repair cost less than the quoted guaranteed LG repair price on their website of 130GBP.
Tips for anyone planning on sending their broken Nexus 4 to these guys:
Register through LG repairs service first. Book your slot online, then give the LG guys a call next day to confirm it's gone through so that they can get Regenersis to send through a repair letter with details.
Once the phone is sent off to Regenersis (I'd suggest Royal Mail tracked as this'll allow you to know exactly when it's arrived in Glasgow); give them a call within about 2/3 days to ask about an online quote or otherwise when it'll be examined by their engineers. (I had to wait until next before calling back to ask about the price and paying through the phone via direct debit).
After that I'd suggest giving them about 3/4 working days to repair if they have all the parts ready etc, before calling back to check on progress.
With any luck you'll get your phone back within about 2 weeks.
I've attached a picture of the repaired phone; it seems good as new and there are no scratch marks or signs that the phone has been tampered in any way. (Sorry for the bad photo!).
Edit: Had a play with the phone, a horizontal line across the upper quarter of the screen doesn't actually respond to touch; only has display. Sooo....called up LG again this morning to have them tell me they'll send me another package to send back again to Regenersis... Only one piece of advice, don't for frack's sake break your Nexus 4. Seriously!
Turns out after the repair, the phone was placed back under warrantee status allowing me to raise the issue up with Google themselves. So after a quick call to the US phone line (cheaper with the say no to 0870 redirect phone line), they agreed to send me a replacement. I received it within 3 days from the call and haven't needed to be absent of a phone for over a week if sent to repair again. Now to simply send the broken faulty phone back to google via their supplied prepaid packaging.
Happy repairs guys,
Signing out.
nagnrik said:
Same thing happened to me today, very minor drop, and complete crack, touch screen is unresponsive... Local LG repair centre does not have it in stock, so I am waiting for an update from him.... It is seriously terrible quality of the phone, I had dropped so many phones hundreds of times, never, nothing happened.. This is really terrible....
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Newsflash! LG is not in the glass production business. They receive their Gorilla Glass from Corning, just like most of the other manufacturers out there. If the glass broke from you dropping it, it has ZERO to do with LG's build quality.
Enolator said:
Hey guys,
Final update on the phone repair situation. I received my phone this morning from Regenersis after a total time since send off of aprox. 2 weeks since registration on the LG repairs website. (What more of a present could I ask for on my Bday!).
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Was your phone repaired or replaced? Was the internal memory wiped?
I have a cracked unresponsive screen and will be making an insurance claim (so slightly different process). Unfortunately I hadn't enabled USB debugging so I'm struggling to get the files off the device before I send it off.
I'll be insisting on a repair rather than a replacement and I don't want my device being factory reset.
Carpetboy said:
Was your phone repaired or replaced? Was the internal memory wiped?
I have a cracked unresponsive screen and will be making an insurance claim (so slightly different process). Unfortunately I hadn't enabled USB debugging so I'm struggling to get the files off the device before I send it off.
I'll be insisting on a repair rather than a replacement and I don't want my device being factory reset.
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Hey Carpetboy,
Mine was simply repaired, but all my files had been backed up to dropbox and gmail so wasn't too bad. My gf had a few things fixed through insurance and they've just replaced it each time because they're not necessarily specialised to deal with repairs; especially if it's a very new phone it seems. Though if it's just a screen repair it might not be too bad.
Good luck dude! :good:
Enolator said:
Hey Carpetboy,
Mine was simply repaired, but all my files had been backed up to dropbox and gmail so wasn't too bad. My gf had a few things fixed through insurance and they've just replaced it each time because they're not necessarily specialised to deal with repairs; especially if it's a very new phone it seems. Though if it's just a screen repair it might not be too bad.
Good luck dude! :good:
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Cheers for the info. I managed to get all the critical files off it last night through the toolkit so I'm not as worried if they just replace it now.
LG Repaired Cracked Screen for $153
Hello everyone,
I recently had my phone repaired by LG. They replace the screen for $153. The repair facility is located in Ft Worth Tx, and the payment center is located in Alabama. It cost me $20 to send it 2nd day air via UPS. Also, I bought another nexus 4, and now am returning it back to google less then 15% restocking fee. Basically, i rented a nexus 4 16gb for $50 over a 2 week period.
Same!
diegoamesap said:
can you please tell me the number to repair it on that price? I called to the service in Canada and its arround $250
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I went to my provider here in Canada as well and it was because my phone over heated and the front glass cracked and my provider told me it would cost about $250 and as I read these comments it makes me question why is it $250 in Canada but only $140-$160 in other countries? its not fair ( well in my opinion it should be the same price just in CAD ) I too need this number! it just makes no sense ! I live in AB so tax shouldnt be the problem neither.
So I'm in the UK and i bought it on eBay, brand new in July from a seller in Sweden, it's been great but noticed yesterday that something internally has come loose and is moving about (maybe a camera component as it's in the top half)
The seller is giving me the silent treatment so far but i wondered if i would be returning it to them or direct to Oneplus? and where?
Tia!
You'll still be covered by Paypal, so get a claim in ASAP. Also, the IN2020 model is the Chinese variant, so won't be covered by warranty in the UK.
Yes this is what i thought regarding the CH variant, just went through the repair steps on UK oneplus site and looked like it was going to let me return it? didn't complete though as i haven't got a temp phone yet.
A PP claim would involve a full refund tho and i'm not sure i need to do that? Could maybe save some quids though as the 8pro is £70 cheaper now
deebo007 said:
You'll still be covered by Paypal, so get a claim in ASAP.
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PayPal will only cover a SNAD (Significantly Not As Described) claim if the fault was already there when the item was first received. It is not a warranty.
In this case the problem developed only a few days ago.
r3k0 said:
In this case the problem developed only a few days ago.
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Go PayPal buddy, UK will return it I would have thought, they won't have parts, my OnePlus 5 went to Czech Republic when RMA'd.
Could ask but why should you if it's faulty, you as the buyer are protected way more than the seller, I've learned this the hard way, even though I wasn't at fault
Ok well i requested a return with UK oneplus so will say what they say tomoz.
I mean what will be quicker though? I will have to return it before seeing my money back, then i have to buy another which will take close to a week to arrive, prob not a lot in it i guess? but i suppose i could make the saving as well? :/
So looking at my paypal i bought this on 17th of June.
Which means i don't see any option for returning for a refund? Can't see it on paypal or ebay.
Do i have to contact paypal?
r3k0 said:
So looking at my paypal i bought this on 17th of June.
Which means i don't see any option for returning for a refund? Can't see it on paypal or ebay.
Do i have to contact paypal?
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Afaik theres a 6 month fair usage policy globally for goods bought.. Not sure if they have to adhere to this but I'd have thought so.
You don't expect things to go wrong that soon. So you should have a case.
Tbh though they may just fix the device lol (OnePlus I mean)
There are only two valid scenarios for claiming through PayPal - Item Not Received (INR) or Significantly Not As Described (SNAD). Neither of these are true in this case (the phone was received, and was working when it was received), so there is no valid claim against PayPal.
Had the phone been bought from a UK-based seller, then the contract would have been with that seller and they would have been responsible for repair or replacement. I have no idea what the situation is in Sweden, but they may have similar legislation.
The OP may be lucky, and OnePlus UK might repair/replace (although there's no legal obligation on them to do so), but if not then any responsibility sits with the (Swedish) seller of the phone.
r3k0 said:
So I'm in the UK and i bought it on eBay, brand new in July from a seller in Sweden, it's been great but noticed yesterday that something internally has come loose and is moving about (maybe a camera component as it's in the top half)
The seller is giving me the silent treatment so far but i wondered if i would be returning it to them or direct to Oneplus? and where?
Tia!
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Wait. So this isn't just the image stabilisation module? Because I feel something loose when I shake my phone too...
feld719 said:
Wait. So this isn't just the image stabilisation module? Because I feel something loose when I shake my phone too...
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Don't think so... pretty sure mine never had anything moving in it? Can some other 8 Pro owners give there's a shake and confirm it doesn't resemble a baby rattle please
And thanks for all the help and responses chaps, eBay user still not replied so still waiting to hear back from OPUK, so we will see and i will keep this thread updated
r3k0 said:
Don't think so... pretty sure mine never had anything moving in it? Can some other 8 Pro owners give there's a shake and confirm it doesn't resemble a baby rattle please
And thanks for all the help and responses chaps, eBay user still not replied so still waiting to hear back from OPUK, so we will see and i will keep this thread updated
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Does the rattle decrease when the camera is on?
feld719 said:
Does the rattle decrease when the camera is on?
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Haha Yes! but i'm still 99% sure it shouldn't do it? Did yours always do it?
r3k0 said:
Haha Yes! but i'm still 99% sure it shouldn't do it? Did yours always do it?
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Yep mine does it.
Was reading about it here some of the samsung forums https://www.bing.com/search?q=phone...8eda50e86fc85f51&pglt=547&FORM=ANNTA1&PC=U531
Honestly I can't remember if mine always did it or not.
Dang, seems fairly common across diff phones then... :/
I have dropped mine a few times while in a decent case so no signs at all from drop damage but maybe this is what dislodged it? They are prob originally held in place with double-sided sticky tape like a lot of components in phones... Whack!!
Philip said:
There are only two valid scenarios for claiming through PayPal - Item Not Received (INR) or Significantly Not As Described (SNAD). Neither of these are true in this case (the phone was received, and was working when it was received), so there is no valid claim against PayPal.
Had the phone been bought from a UK-based seller, then the contract would have been with that seller and they would have been responsible for repair or replacement. I have no idea what the situation is in Sweden, but they may have similar legislation.
The OP may be lucky, and OnePlus UK might repair/replace (although there's no legal obligation on them to do so), but if not then any responsibility sits with the (Swedish) seller of the phone.
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If someone buys something from via PayPal and it goes wrong a few weeks / months later, there's no case to answer?? That cant be right..
---------- Post added at 09:18 PM ---------- Previous post was at 09:17 PM ----------
r3k0 said:
Haha Yes! but i'm still 99% sure it shouldn't do it? Did yours always do it?
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They all do if mate. It's normal
dladz said:
If someone buys something from via PayPal and it goes wrong a few weeks / months later, there's no case to answer?? That cant be right..
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You are buying a phone from a Seller. All that PayPal are doing in that transaction is acting as the payment processor. As part of their service, they offer protection to the Buyer against (1) Item Not Received (you pay for the phone and nothing arrives) or (2) the item being Significantly Not As Described (you receive a phone with a broken screen, or you pay for an 8 Pro and you receive an 8, or even an empty box).
They do not offer a warranty - if the item arrives, and it is as described, then PayPal's liability ends at that point.
Any warranty issues (i.e. the phone having problems some time after arriving) are the liability of the Seller and have nothing to do with PayPal. (In some cases the manufacturer will offer an additional warranty and will repair an item directly, but that's a goodwill offer on their part, not a legal obligation).
The complications in this particular case are that (1) the Buyer is in the UK and the Seller is in Sweden, (2) the Seller is not being responsive, and (3) the Buyer has admitted to having dropped the phone a number of times.
Philip said:
You are buying a phone from a Seller. All that PayPal are doing in that transaction is acting as the payment processor. As part of their service, they offer protection to the Buyer against (1) Item Not Received (you pay for the phone and nothing arrives) or (2) the item being Significantly Not As Described (you receive a phone with a broken screen, or you pay for an 8 Pro and you receive an 8, or even an empty box).
They do not offer a warranty - if the item arrives, and it is as described, then PayPal's liability ends at that point.
Any warranty issues (i.e. the phone having problems some time after arriving) are the liability of the Seller and have nothing to do with PayPal. (In some cases the manufacturer will offer an additional warranty and will repair an item directly, but that's a goodwill offer on their part, not a legal obligation).
The complications in this particular case are that (1) the Buyer is in the UK and the Seller is in Sweden, (2) the Seller is not being responsive, and (3) the Buyer has admitted to having dropped the phone a number of times.
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Ah @ 3
that changes things.
fair enough, tbh i've had my fair share of crap as a seller with paypal, they're not the best customer service i've ever had lets put it that way.
Anyway, i think he'll get it sorted via RMA in the uk tbh, i think it'll work.
Or it'll be too late by the time they've fixed it.
Ok, so is dropping it from say 1 to 2 foot is not part general use? Obviously I'm not going to declare this so really it shouldn't be an issue.
I agree that Paypal don't really have a part of this, but if they offer reimbursement/guarantee on this sort of thing then yes i will take them up on that but I'm not going to push it.
Just waiting to hear back from Oneplus...