Database Users

Phone not working/warranty not honoured/Advice?

Hey all the story is this:
I had been using the JASJAR for a couple of months now and suddenly the phone (and I mean only the phone) has stopped working....What happens is that with my Vodafone SIM card I get signal but I cannot make or receive calls....When they call me they get voicemail, when I try to call the phone tries to make a call but after 30 seconds I get ' Call ended'.
I have even upgarded the device to the ROM given by imate and still the same thing happens....The green light flashes but it looks to people calling me that the phone is off.
I contacted Expansys where the phone was bought from and they advised to contact SBE which is imate's service center. I did and they kindly offered to have the phone picked up by courrier and have a look at it. They did and after a week or so they came back with a quote for 100+ pounds for replacing the phones main board! They said that warranty will not cover it because ' it is out of warranty according to the manufacturing date'.
I of course freaked out and spoke to imate on-line support and they advised me that the excuse will not stand and that all phones are covered by their date of purchase and that I should write an email to imate support explaining the situation. I did and the reply outraged me even more....
They said that the spoke to the service center and that they advised them that "it has been verified that the coaxial cable on the device is faulty and this is considered as a physical damage." The phone had NO damage when it left me and it has never suffered any....
:twisted:
Has this happened to anyone before? What should I do next? They provide lame excuses and they do not honour their warranty....Are they just trying to make more money out of me? Any advise will be appreciated and if anyone has taken a case like this to a cunsumers right association I will be glad to hear from them....I am not willing to give this up...
Thank you in advance,
Argy
PS I have all email and on-line chat on file for anyone that does not believe it....

i had a simaler problem with my a1000 which i got from 3uk
i ended up paying off my contract about the 6month mark and a few month later the phone stopped charging,
i assumed motorola would fix it being the manufacture but they said its outsourced to 3 and they handle all the repairs.
i rang 3uk and they asked me for my account number i advised them that i was no longer a coustomer as i payed off my contract but the phone was still under the 12 manufactures warantie.
they said they wouldnt even look at it as i was no longer a 3uk coustomer and that i would have to speak to motorola, motorola said exactly the oposate and that as it was a 3uk phone it was up to them to fix it.
after numerous calls and letters both from myself and consumer rights nothing was done and eventualy the 12 month past ......
i have it as a paper weight now lol
not relervant to your story but it might help somone else
good look ... dont let them screw you over

argyris said:
I contacted Expansys where the phone was bought from and they advised to contact SBE which is imate's service center.
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If you bought the phone from Expansys then (in theory) your contract is with them, not with SBE or I-Mate or anybody else.
Expansys should honour their contract with you and provide warranty cover, not refer you to someone else.
I'm no expert in consumer contract law (so I could be wrong) but I believe this to be the case. If it was a mail-order purchase then your rights should be even stronger, I think.
Your best bet might be to contact a Citizens Advice Bureau and find out what their opinion is. I'd have thought they'd examine the small print of your contract with Expansys and then tell you whether you have a valid warranty claim against them or not.
Good luck.

if you paid originally for it on your credit card, they might be able to help aswell.

If you bought the phone from Expansys then (in theory) your contract is with them, not with SBE or I-Mate or anybody else.
Expansys should honour their contract with you and provide warranty cover, not refer you to someone else.
I'm no expert in consumer contract law (so I could be wrong) but I believe this to be the case. If it was a mail-order purchase then your rights should be even stronger, I think.
Good luck.[/quote]
I bought the phone as a SIM free phone and not with a contract so I guess this makes things even worse.....but it was a mail order.... To be honest I think we are all totally screwed when it comes to dealing with this kind of problems....they will always say that the fault is ours and we can do nothing to prove it....

argyris said:
I bought the phone as a SIM free phone and not with a contract so I guess this makes things even worse.....but it was a mail order.... To be honest I think we are all totally screwed when it comes to dealing with this kind of problems....they will always say that the fault is ours and we can do nothing to prove it....
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I meant your contract of sale, not the monthly contract for the talkplan.
When you buy something from someone, you make a contract with them. In your case your contract was with Expansys and they have a legal obligation to support reasonable claims of items being unfit for purpose or not in working order.

I contacted Expansys, lets see what they have to say now....
Anyone know of any consuner rights group that might be able to help?
Thanx

argyris said:
Anyone know of any consuner rights group that might be able to help?
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The UK Government has a website that might help:
http://www.consumerdirect.gov.uk/
You can call them for a chat too. Might be worth a try.
Or put "uk consumer rights" into Goooooogle and see what comes up.

One interesting paragraph on this page says:
No excuses
The law says it's up to the seller to deal with complaints about defective goods or other failures to comply with your statutory rights. Don't accept the excuse that "It's the manufacturer's fault," although you might also have additional rights against the manufacturer under a guarantee.
Think twice before you buy from a trader who displays a 'no refunds' notice. It is against the law, unless it also tells you that this does not affect your statutory rights .
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I think Expansys have some wriggle room on the guarantee if in the small print of their terms and conditions (that you read and agreed to when you bought the Universal, right? ) it says that they're acting as agents to the manufacturer only. I think that kinda gets them out of warranty obligations and means your contract of sale would be with whoever they mention in their T&Cs. I've never bought from them though, so I've no idea how they operate.

I think Expansys have some wriggle room on the guarantee if in the small print of their terms and conditions (that you read and agreed to when you bought the Universal, right? ) it says that they're acting as agents to the manufacturer only. I think that kinda gets them out of warranty obligations and means your contract of sale would be with whoever they mention in their T&Cs. I've never bought from them though, so I've no idea how they operate.
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You are right, I did a bit of searching in some goverment sites and it states that when they act like agents you cannot blame them for anything....you have to take it up with the manufacturer.
Some useful stuff I found out are:
http://www.dti.gov.uk/ccp/topics1/facts/distancesell.htm
http://www.euroconsumer.org.uk/
http://www.consumerdirect.gov.uk/links/index.shtml
I think everyone should take a quick read and finally know their rights....

Final Update!!
Since neither i-mate nor SBE would reply to any mails I finally paid for the repair of the phone. The guy I spoke to on the phone admited that they have a lot of Jasjars in for repairs and at most of them the warranty is not honoured....
This is a warning for all people wanting to buy one! DONT! The warranty will not be honoured in case it breaks down and i-mate is only good for advertising.....
DO NOT BUT THE JASJAR!

Would it be the same case trying to get warrenty for the O2 version?

I have had a similar problem and have had enough of O2 and need some advice. 2 months ago I plugged the charger into my XDA Exec and the charger port got pushed back into the phone. So I was a bit annoyed that this would happen but I took it to the O2 shop who said it's not a problem and as the phone hasn't even been out a year it will be under warranty and should be no more than 3 weeks being repaired.
After four weeks I got a phone call saying that it wasn't under warranty and that the cost for repair would be £350 because they had to replace some sort of chip. I know this isn't true as the phone worked perfectly it just couldn't be charged. So I said I would not pay this and I wanted it returned. After a week still no sign of the phone I called O2 to tell them the whole story and they said that it could be repaired under the warranty and it wasn't a problem, I just had to send it straight to the repair centre without going through the shop.
I sat and waited until today 2 months after the phone originally broke and it got delivered back to the O2 shop.
I think it's disgusting that this has happened and wondered what my next plan of action should be??

argyris said:
I think Expansys have some wriggle room on the guarantee if in the small print of their terms and conditions (that you read and agreed to when you bought the Universal, right? ) it says that they're acting as agents to the manufacturer only. I think that kinda gets them out of warranty obligations and means your contract of sale would be with whoever they mention in their T&Cs. I've never bought from them though, so I've no idea how they operate.
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You are right, I did a bit of searching in some goverment sites and it states that when they act like agents you cannot blame them for anything....you have to take it up with the manufacturer.
Some useful stuff I found out are:
http://www.dti.gov.uk/ccp/topics1/facts/distancesell.htm
http://www.euroconsumer.org.uk/
http://www.consumerdirect.gov.uk/links/index.shtml
I think everyone should take a quick read and finally know their rights....
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This doesn't work like that in all country's ! In Holland they suppliers is responsable, the is : The name in Header on the bill. They could say the're only agents, but when they give you a bill with their name on it, you bought it for tehm, thus; they are responable...
NO FINEPRINT CAN EVER OVERRULE ANY LAWS....

Hey all,
I got my phone back today and guess what???? It does not charge or gets recognised by the computer....It was returned with a QTEK ROM although it is a Imate phone....
I am now sure this imate/SBE thing is all a nice scam that rips people off....

argyris said:
Hey all,
I got my phone back today and guess what???? It does not charge or gets recognised by the computer....It was returned with a QTEK ROM although it is a Imate phone....
I am now sure this imate/SBE thing is all a nice scam that rips people off....
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If you paid for the repair then sue them for not repairing - find their local trading standards office in the UK to complain to, complain to your VISA company etc etc.
Do you have anyone in the UK who can do this for you?
Richard

rICHARD,
I told them that I did not get what I paid for and I am expecting a repair. They came back saying that they do provide warranty for all repairs they make so they will accept it back and repair it without any more cost for me....
The only thing to do is wait and see....I will post back any news....

Why not report them for piracy to HTC / Microsoft? I am led to believe loading a rom from one manufacturer onto another's device amounts to software piracy as your software was bought from i-mate and you now have Qtek's O.S.....

Expansys
I bought mine through expansys you have to show proof of purchase, you can get this by emailing expansys or digging up your old email confirmation. The rest of your problem seem to be bs.
1.) email I-mate [email protected]
2.) If I-mate gave you an rma number you don't pay for anything
3.) once you get you phone in prepare to wait

argyris,
Have you tried to insert another SIM card in the phone?
I have this weird problem with the JJ. I have 2 SIM's with 2 different Operators. The JJ works just fine with one SIM .....
BUT, when I insert the other SIM, I can make calls normally, but I can receive only ONE call (i mean it, ONE), after that the damn thing won't receive calls anymore!
After trying to make calls for several times it does work, but again, one incoming call and that's it.
I tried that SIM in the 8800, it works just great.
Anybody has an idea on what's going on?
Thank you guys..

Someone on this forum scammed me with a broken phone on ebay. What should I do?

I received the phone today and when I powered it on the screen was locked and wouldn't let me unlock it. When I would press the volume button it would prompt me to press "Cancel" and then "Unlock" but the screen was completely unresponsive. I did a hard reset and once it got to the calibrate screen it won't do anything at all. Completely unresponsive to touch.
The Seller assures me that it worked and they did a hard reset before shipping it.
It looks like the phone has been opened because the screw with the VOID sticker on has been tampered with and one of the screws is missing the head. It has to be someone on here because it has SPL-1.56.OliNex and a cooked 6.1 ROM. The phone was insured for the shipping and they offered to help with repair costs
"I suggest you could go to the local repair shop to see what is wrong with it.
Another way is to contact those guys:
http://www.drcellphone.com/shop/home.php?cat=580
And if they can repair it for reasonable price, I will refund you for repair price."
What do you guys suggest I do about this?

I found the person on the Forum who sold me the phone
I did a search and found the seller on here. I checked his past posts and he was having problems with the screen not responding. I don't know what to do, it seems as if I was scammed by someone here = (
Should I ask for a partial refund that would bring the transaction cost down to what Blackstones are going for that need the LCD and Digitizer replaced?

DanRo80 said:
What do you guys suggest I do about this?
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Name the user so we can publicly berate them on this forum....I hate fckers that do this sort of crap......sure it was going, thats why it had been opened....probably been flashed a gazillion times also.
Nothing but a full refund and apology would satisfy me, if they don't want to do the honorable thing, get in contact with ebay and ask them what your options are, which is probably very little apart from leaving bad feedback....but they may be able to suggest something.
Who's comments are in red?

gerryjoson said:
Who's comments are in red?
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That was his comment back when I sent him a message through ebay about it not working. This was his first reply back "I'm not sure what is happening here. I just did hard reset before I sent it to you to clean any personal info and I was able to go into regular calibration screen.
It may be damaged during shipment, although I packed it well"
and "I do not know either. It was working device when I sent it. You can file post office damage claim, I insured this phone for the whole amount of $430." He probably insured it because he knew it didn't work and would count on me using the insurance and not thinking that I would find him on here. Should I really demand a full refund or partial? What do others think. I am pretty irritated ! !

If you paid by paypal, just go through the procedure to claim the money back and send the device back to them, as it's obviously been incorrectly described or missold. If you didnt pay by paypal, you're screwed, unless the person selling it is decent. But it sounds like they lied in the first place chances of that are slim to none, and you will probably have to sort the device out yourself. On another note, $430 seems quite a lot. That's HD2 money here (but then it could just be the UK/US exchange rate that's making it seem high). If they have already lied about the device once, chances are they'll never pay for any repairs (which you will have to do yourself if it's been voided), even if they say they will.
For future reference, make sure any pictures of a device you are bidding on, on ebay, shows the screen on and working. I'd say this was a basic requirement for people putting phones on there. At least that's what I do when I sell them. Good luck.

stuntdouble said:
On another note, $430 seems quite a lot. That's HD2 money here (but then it could just be the UK/US exchange rate that's making it seem high).
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Yeah, It's the exchange rate messing with ya. The HD2 goes for $700 USD

This is the latest from him
"Dan,
I had this issue with the phone and sent it to HTC for diagnostics. It has been completely fixed and I used it till now.
The phone I sold you was in working condition. There was no reason for me to put non-working phone on eBay, because whoever buys it will definitely and immediately see that it is not working phone.
If you want to proceed with refund, please follow PayPal dispute procedure on paypal.com. Once I receive the phone back with all accessories I'll issue you full refund for original transaction amount."

A PITA, but at least you get your money back hopefully.

Slightly off topic, but is the going price for a used but in good and pretty conditions Touch HD really about US$430 at that side of the Atlantic. That would come to € 320 if I am not mistaken. I would probably consider selling mine for that amount.

cybermaus said:
Slightly off topic, but is the going price for a used but in good and pretty conditions Touch HD really about US$430 at that side of the Atlantic. That would come to € 320 if I am not mistaken. I would probably consider selling mine for that amount.
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Well, I just bought this one now. http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=260583496466
Others that I have watched go for around $300-$450 depending all what is combined in the auction and if it is unlocked or already have HSPL done.

How do I trace a stolen phone by IMEI, and how to catch a thief

I sold a phone on Ebay to somebody in Cyprus.
The buyer claims he never received it and filed a claim, I lost 300 bucks and a mint HD2.
I found out the buyer now sold a similar phone on Ebay too, approx 3 or 4 weeks after I shipped mine. I was able to get my IMEI number from T-Mobile (very helpful, I was impressed).
Can I find out where my phone is ?
Buyer ID was " closedosier " now he changed to "gericy"
IMEI 357779030232175

Kinda sounds like they pulled a fast one on you and actually got the phone then sold it but told you they did not get the phone. Could T-Mobile not track it with the IMEI? I wish I knew of a definite way for you to track it via the IMEI. I did find this on Google though, here is the whole list Google pulled up. best of luck man.

Did you tell tmo to block the imei too while you were on with them? That's about all you can do, since its involving separate countries.the main prob with that is most countries have their own blacklists, so it may not do anything, but with a hint of luck the buyer gets it blocked and complains. You don't get it back but at least the seller loses out and gets a dodgy seller review.
Just gonna have to claim on your postal insurance, (please tell me you sent it "signed for",, if not,, well,, no comment)

TMobile cannot block it since it is not their phone anymore, I already asked, I have to file a Police Report.
I mailed it Priority with tracking, but it stops at when it leaves the USA, no tracking to Cyprus. Insurance was declined since USPS does not publicize well they don't have insurance for some countries, and guess what....Cyprus is one of them.
If the guy that bought the phone from by buyer/thief has actually my phone, I feel sorry for him too, he'll get a surprise very soon since the IMEI will be reported as stolen, and he'll get scammed.

Blimey, I think I'd go into the theft business too,, no proof of delivery?? Its a wonder anyone sends anything there at all!
All hail the British post office!

samsamuel said:
Blimey, I think I'd go into the theft business too,, no proof of delivery?? Its a wonder anyone sends anything there at all!
All hail the British post office!
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Yeah it sounds like the person that bought/stole the HD2 knew of the no tracking and knew they could get away with it. That sucks that a world wide company like USPS can not do anything else for you. I think you should press the matter with USPS myself.

T-Macgnolia said:
I think you should press the matter with USPS myself.
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definitely....

USPS cannot do anything since there is no tracking and no insurance, I already went this route.
My only alternative, now that I have an IMEI is to file a theft report with the police dept. here then I can open a case with FBI and IC3 which are federal agencies working on international frauds.
I won't see my money back, but at least the phone will be listed as stolen, IMEI on blacklist, and will never be able to be registered.
I just feel sorry for whoever bought the phone from my buyer/thief

I won't see my money back, but at least the phone will be listed as stolen, IMEI on blacklist, and will never be able to be registered.
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Shame those blacklists aren't global, if it goes outside of Europe/us it will probably work. Most stolen phones end up in Africa or the middle/far east where they couldn't care less.
As for the new buyer, did you email him to let him know to check the imei? (I already pointed him in the direction of this thread, fingers crossed it will black list and he'll complain about the seller.)

Next time be sure to inform the buyer that there is no insurance offered and no refunds. I've sold an hd2 to a similar place where insurance wasn't offered and made sure to tell him this.
It's not your fault if it gets lost in the mail. You sent it.
Also, if they didn't like it. You could have easily sold it to someone else.
Sent from my HD2 using XDA app

I found out the new Ebay ID for the guy is gericy
Beware of this person.
Apparently this guy does not know what the law is. Guess what, after I posted this thread on XDA he contacted me begging to remove, and claimed the fact that he "forgot" the claim, and he was "away" for a while.
He doesn't understand he broke the law and he should be punished. Try to rob a bank then when the cops find you return the money and say I'm sorry, you still go to jail. This is exactly what he did.
He refunded the money to me after making him reverse the neg feedback he left on Ebay, but then I found out he uses different IDs, probably to avoid consequences.
To all out there be careful if you buy anything from gericy

Cool, result!

samsamuel said:
Cool, result!
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Amen brother !! Don't underestimate the power of XDA !!!! It can catch thieves too.

Hah yea, shame it couldn't catch my burglar who took my xdaIIi and plasma telly. (tho it did get blocked so I assume it got thrown.)

AWESOME MAN!!!!
Glade you got your money back and keep pressing the issue. Dude should have to pay the consequences of his actions. Never under estimate the power of being persistence and the power of the internet.

Not sure you can do much other than what you already plan to do.
Also, I am not sure why would you risk sending your phone outside of US without the proof of delivery - $300 is $300 ... lot of money if you ask me...
Anyhow, best of luck and next time DO NOT SELL IT INTERNATIONALLY!

Problem with buyer on ebay

I sold a HTC Desire HD with a cracked screen and a missing volume rocker on ebay for £80.
Before sending the phone I tested everything and everything was working perfectly fine.
Now the buyer has messaged me saying the vibration doesn't work on the phone but I am 100% sure that it worked when I sent it.
He hasn't asked for a refund but I'm worried that he will and I can't really afford to issue one.
What can I do? Because it was working when I sent it but I don't have proof of that.
Thanks.
Sent from my Samsung Galaxy S3 using Tapatalk 2

Depends on what you had in your listing.
Was it sold as faulty or spares/repair? Was it sold with no returns?
Ebay unfortunately have a habit of siding with the seller. Try contacting the buyer and offering a partial refund rather than a full one.

Returns not accepted.
But there was nothing wrong with the vibration, and I don't want the buyer or ebay to think I ripped him off because I didn't, and I don't see how the motor could have broken in transaction.
I'm skint at the moment due to many bills coming in at the same time, so I can't afford any type of refund.
Sent from my Samsung Galaxy S3 using Tapatalk 2

As long as you were detailed on your ebay listing quoting phone has issues buyer should assume there are issues. Do not fret if he opens a claim against you with ebay, they will look at your posting and see that you mentioned there are defects with the phone, As long as you did not place in ad phone 100% funtional you have no issues and if you did you dont have the burden of proof. As well as look into how long it took seller to reply or even if they took phone apart to repair screen, I had a buyer wanting a refund back saying item did not work 45 days later saying they just opened it. They lost so dont worry about something that has not begun yet. Ebay is a very solid and trustworthy sight that does the right thing for buyers as well as sellers. Unlike craigslist and their scammers.
Edit: Plus they do not get a refund until ebay knows you recieved item back in same condition as shipped. DO NOT OFFER partial refunds cause possible buyer trying to get one over on you let ebay deal with the dispute if there is any.

The vibration motor on my DHD packed in one day. Just went from working to not working. No drops or anything like that, so it could happen.
But...
When did you sell it and when did the buyer receive it? Was there a few days between them actually taking delivery and then contacting you?
When I purchase anything via eBay, I immediately check it and if necessary contact the seller. This is to eliminate any "you've had it a week, you broke it" scenarios.
The fact you listed it as having a cracked screen and faulty volume rocker indicates you were honest with its state pre-sale, why would you hide the fact vibration motor didn't work? I think in any event eBay would see that you were honest with your description.
I would contact the buyer and let them know that it was thoroughly tested before you posted it, and that any damage other than what you disclosed must have happened in the post. And in that case to claim from Royal Mail, DHL, Yodel (or whoever your courier was). I'm assuming you used a method of dispatch that was insured.

Thanks for the great advice Andy
Sent from my Samsung Galaxy S3 using Tapatalk 2

Quite true what mr. Mod says there but I encountered once almost the same situation as you with ebay. Their rule there states that as long as the defect is not stated in the listing then it's the seller's responsibility. I even hear sellers ranting on the forums about their product's parts being replaced and returned to them but ebay insists a return unless the seller could really prove their claim. Regarding the vibration not working if the buyer states that it's not working since he/she recieved it maybe you both could redirect the case on the courier you used on delivering the package and file a mishandling case on their side.
If you're sure that vibration is working when you said it and the buyer claims that it doesn't work since he recieved it then point it to the delivery man
But before that ask the buyer first when did the vibration stopped working. if he says greater than 1 day then ignore him!

He's now asking for refund. I don't have the money so what will happen if eBay side with him?
Sent from my Samsung Galaxy S3 using Tapatalk 2

Read the post above yours.

CuBz90 said:
He's now asking for refund. I don't have the money so what will happen if eBay side with him?
Sent from my Samsung Galaxy S3 using Tapatalk 2
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Stand your corner, if you are 100% sure that the vibration worked before dispatch, then you have done nothing wrong. You should direct the buyer to the courier as that can be the only source (other than the buyer) that could've caused the damage.
Sould the buyer file a dispute with eBay/PayPal, just be truthful, state that the vibration motor worked prior to dispatch and that it must have occurred in transit. State that you have contacted the buyer to file a claim with the courier (which you should do, if you have not already).
Worse case, the buyer should return the handset to you, postage at buyers expense, before you refund the money. Should give you chance to relist it if necessary. In my experience, although limited, with eBay & PayPal is that if you are honest you should be ok.

The buyer is happy with me contacting Royal Mail to claim. I insured the postage so should be fine, but I've had a problem with Royal Mail insurance claim in the past.
Sent from my Samsung Galaxy S3 using Tapatalk 2

As long as you state the facts, you should not have an issue. Insured carriage is designed to cover circumstances such as yours. Contact the buyer and ask for photo's of the packaging, perhaps that shows signs of mishandling.
I actually did a bit of temporary driving work for Yodel, driving HGVs between depots, and I can guarantee that your packages are thrown about.
If the pictures show dents, crush marks or anything to suggest mishandling, you are covered.

andyharney said:
As long as you state the facts, you should not have an issue. Insured carriage is designed to cover circumstances such as yours. Contact the buyer and ask for photo's of the packaging, perhaps that shows signs of mishandling.
I actually did a bit of temporary driving work for Yodel, driving HGVs between depots, and I can guarantee that your packages are thrown about.
If the pictures show dents, crush marks or anything to suggest mishandling, you are covered.
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ebay will always side with buyer, if u want to "play the ebay game" then get the item sent back with tracking, wait on the refund ebay will refund your buyer, you then refund ebay but u dnt repay. instead u dispute the claim ie phones more damaged than when u sent it. hey presto ebay pay the refund and u get the phone to resell.
maybe not the correct way but id say this buyer just wants a partial refund hes playing the "ebay game" as he knows ebay will ask u to refund.

What warranty does eBay cover?

Since I have no way of getting this phone otherwise, I have to get it through an online website.
I'm thinking of going in for eBay since it eBay offers certain protection against fake sellers and a guarantee for my broken devices.
So does eBay cover things like phone flicker, or the buzzing sound?
I ask these because these are issues that only certain users experience.
I don't care if my phone rattles, since I'm never going to go berserk and shake it like a mad man.
Also, what about bigger issues. What if my phone comes damaged or scratched or dead on arrival? Will eBay take it back? Will it give me eBay credit or refund my money?

You are not buying from eBay. You would be buying from the selller. Check the seller's listing for any warranties, etc. that they may provide. You might also check that they actually have the phone before purchasing as a lot of sellers "thought" they would be able to get them and sold them based on receiving them from Google.

radeon962 said:
You are not buying from eBay. You would be buying from the selller. Check the seller's listing for any warranties, etc. that they may provide. You might also check that they actually have the phone before purchasing as a lot of sellers "thought" they would be able to get them and sold them based on receiving them from Google.
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No but even eBay gives its own guarantee.
It's that that I'm asking about.
Thanks for your reply though. I'll double check if they have stock.

eBay doesn't offer any warranty. Depending on what it is, they may try to sell you a 3rd party warranty like SquareTrade or something if it is available. Otherwise everything is done through the seller. If you have a problem and are within the seller's guidelines (or sometimes not even), you can use eBay's resolution center to try to get your money back or something like that - but it is not a warranty. It is more for not receiving the right item or the condition was not listed correctly or you have a problem and the seller is not responding or things like that.
So if you're that concerned about no coverage, I'd say look into 3rd party services like SquareTrade or others and see what they offer.

GG play open to order again today. you should consider that.
Oh wait. you are in Mumbai. so nevermind sorry