Database Users

GPRS On O2 UK, Y is it not working?

Hi all, I hope someone can help with this,
I have tried to all O2 using 100 (but this keeps getting disconnected automatically) so I have to call as 0845 number which uses my minutes + I was waiting 30 minutes to speak to someone and when i eventually did get through they hung up (I am well Pi***d off with o2). Anyhow
I want to connect to the net using GPRS, however no GPRS symbol is displayed and if i try, i get a message saying "No moden at above number" any help would be great.
Cheers
Matt

Right, couple of things to suggest.
Firstly (and I know this sounds stupid)....O2 have recently installed new call centre handling "things" which SHOULD route your call more efficiently but as they have been put in by IBM (also, responsible for more recent "good inovations" in O2) the bits aren't working v well! - trust me as I speak from experience and "from the horses mouth" - I work for them!
So chill when you do get through....the staff on the phones are getting major grief from customers, dealers and fellow staff members (mainly store staff) because it's taking ages......It's not their fault!!
Anyway, back to your problem.....you haven'y said whether you got a new connection or an upgrade.....if it's the latter did you ahve GPRS on your previous phone and did it work?
If it's a new connection then GPRS hasn't been provisioned for some reason (although it can tkae 48 hrs max from connection to go through), same goes if it was an upgrade and you never used GPRS on the old phone.
Give me the answeres to these questions and I'll give you my best guess!
Mike

Check settings
I use this site for settings:
http://www.filesaveas.com/index.html
I would also suggest that you check that GPRS has actually been enabled by O2 for you. I had problems with MMS not being enabled although I HAD asked for it.

Thanks Mike for your responce, and I promise not to go ape at your colleagues.
I have a new account with O2, connected today, however seems strange that it could take upto 48hrs to get GPRS active, I was recently with ORANGE and as soon as I activated the phone (a SPV) the GPRS was active there and then. Ah well I will wait the 48hrs and hopefully it will come active sometime soon.
As an O2 employee, you may be able to assist on this query. As a paymonthly customer on O2 400, I am supposted to call 100 from my XDAII to call CS, but when I do this I get disconnected automatically as if the number is dead, any ideas?
Many thanks for your help.
Matt

An update on the aboe. I have managed to sort this problem out, I did a soft reset and when rebooted I noticed the phone settings were on Germany, changed it to UK and GPRS works fine.
Matt

for anyone searching with this problem
MODEM NOT FOUND AT DIALED NUMBER
1. phone CS on 0845 and make sure GPRS is on! (APN provisioning for mobile web access (you can 'check' on the 100 number, but they can't turn it on for you)
2. 3.30pm is the 'switch over' time, so soft reboot after this time each day (
up to 24hrs) ...... phone again if still not on !
3. GERMANY is default if you go to MY XDA - connections. it will always be on Germany. but the wizzard should of set it to UK when you first set it

Do you have the correct settings for wap over gprs, email over gprs using O2 payg sim with free gprs pages and wap.

Is there any portal to get the settigs to the O2 phone directly?

GPRS wont connect

All of a sudden, my GPRS wont connect now. I get the message "the answering modem has disconnected".
I haven't changed any settings, so wondering if anyone else is having the same trouble? Maybe it's a network thing. If not, could someone post their settings please so I can check them. (for O2 UK)
Cheers

^ bump
At least ONE of you must be on O2? Since the phone is EXCLUSIVE to O2 :lol:

I've recently had a similar problem myself and today have used the settings here which seem to work
http://www.tekguru.co.uk/phpBB2/kb.php?mode=article&k=5&highlight=o2+gprs
Cheers
David

I got it working. I changed it to Class 10 instead of Class 8, which did the job. Dunno why it stopped working in the first place though.
I've got another problem now. MMS doesn't work. It won't let me send, and when I receive I get a web link rather than the actual message. What am I doing wrong? A couple of years ago I heard there was a problem with O2 Online contracts which meant you could only use either GRPS internet OR MMS, but not both. Is this what I'm encountering?

I think that normally happens when you can't recv mms messages because gprs and mms aren't available on an account at the same time. The new MobileWeb service does support both - but you have to ring to activate it.
Gaz

New O2 Exec Owner - Questions and Issues

Hi guys,
As the new owner of O2 Exec, that I purchase in second hand shop, I come up with some questions and issues. Of course, I tried to find my answer on the forum but couldn't find it so I was thinking maybe some experienced users might have the answer.
Also some information about the configuration of my O2 Exec:
O2 Exec
Rom Version: 1.30.107 WWE
Rom Date: 04/11/06
Radio Version: 1.09.00
Protocol Version: 42.42.P8
ExtROM Version: 1.30.162 WWE
I have unlock the exec and I am using it with a T-Mobile sim card in the UK. I am also register with Web'n'walk (Unlimited GPRS data plan).
I am synchronizing the Exec with Exchange server and I am using the email push.
See below:
- When I plugged the exec by Usb for active sync, I got an error on my laptop saying that I can't synchronize. If I unplug the cable and plug it again, it tend to works (Sometimes it doesn't work and I have to kill active sync on my laptop and start it again). Any ideas?
- Is there a way to completely block the data transmission when I am abroad. In fact, before I was using a Blackberry and there was an interesting option which allow to block all data connection when you are Roaming. Good to avoid bad surprise with the expensive data roaming fee.
- When I am using TCMP to listen to music. It starts to play fine, and then suddenly i got an error saying that the file can't be found on the SD card. I didn't remove the card and I can see that the card is still there in the file explorer.
- Does the email Push can work with Wifi or only with GPRS? If yes, how can I configure this?
- How can I check on the today screen that my bluetooth is paired correctly. I use to have a Blueangel with WM2003 and I remember that there was an icon in the top bar with a headset to indicate that the bluetooth headset was paired. The only workaround so far is to press my bt headset and see if the voice dialing window come up. I think there might be a better way.
- Is there a point for me to upgrade my Radio version? I tried to do it but get an error that the country code wasn't correct or something like this. If it brings improvement can you please give me some information on how to do upgrade it on a O2 exec since it is an Orange upgrade?
- I am using Web'n'walk in the uk with only GPRS. I configure the gprs parameter with the information from the internet. The information given by the customer services where not working. Is there any way to use the UMTS (i.e. 3G) instead of GPRS. The customer services told me that I have to upgrade my plan to do so. Anybody have another solution?
To conclude, this handset is a really impressive machine. As I say before, I used to have a Blueangel and I can see that a lots of things have improved since then.
Sorry for my big list of questions and thank you very much for your help.
Julien.

Web'nWalk with UMTS
I have a Web'nWalk tariff on t-Mobile.
If your sim is a recent one (mine is a year old), it can handle both GPRS and UMTS depending on availability. Older sims cannot - you have to request a new one. This was confirmed by T-Mobile support as well as my experience with the sim. It drops to GPRS where there's no 3G coverage, and I get good speed with 3G (UMTS) in most parts of London
You need to set Network Type to Auto (Phone -> Menu -> Options -> Band) if the current default is GSM.
Hope this helps.

n00b question. Please don't flame

Hi,
I just got my hands on a HTC herm100 (cingular 8525). I was able to superCID it and unlock it. Now I have my tmobile sim card in and it works great with one exception that I have been banging my head on. My MMS is not functional. I have made sure to change the network settings to show wap.voicestream.com with no UID and PWD. When I tap "connect" it goes out to the GPRS (as far as i can tell) and connects fine. When I send or receive a pic/vid message, I get an error saying "unable to send/receive your message". I have been through the MMS configuration a million times. Verified the gateway, port, and server address. I noticed on the herm100 there is no option to select the WAP version, on the MDA it gets set to WAP 2.0. I am on IPL-1.01 and SPL_1.40.olipro via the boot loader screen. Would some one please help me? I have a lot to learn since I am new to all of this.
Thanks for any help

Dunno how this is wherever you are, but in norway there's a seperate gprs connection for MMS..
you can select the wap version in messaging->options->MMS->servers->"servername".

Thanks for the reply. I updated to the latest ROM from HTC and it gave me the additional options I needed to get the MMS working. Thanks

Can somebody on T-mobile UK and use Push e-mail help me

I have been struggling for 6 months to get to the bottom of my problem without success, can someone help me with some info....
Problem: Push e-mail doesn't work correctly... Max Heartbeat I can get is about 780 seconds (see log in activesync directory on pda) on 2G , with 3G I can't get a successful ping from the server at all, so the pda is syncing every 480 seconds... which is pointless, and killing my battery.
I have swapped the sim with a vodafone sim and heartbeat goes to around 1200-1400 seconds and the TCP stays connected for hours, so all working fine.
I need to know if anyone else on T-mob Uk is experiencing the same? Maybe most people don't realise that their push isn't working and just receive mail after the timeout.
Second problem.... When using 2G only, if I loose signal (ie travel through a tunnel) the phone reconnects but doesnt reconnect the data connection (shows connected with icon, but no data can be passed the the net). The only way to restore is to turn flight mode on and off to reset the conenction....
Again, this only happens on T-mob , not Vodafone.
I'm testing this with a hermes and Kaiser, using t-mob contract, payg and Voda sim.
What heartbeat intervals are people getting on T-mob UK with push enabled?
many thanks

Can anyone help with this please