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SO is clear, screen aligment issue is a TyTN harware fault, as clearly stated from TyTN OFFICIAL WIKI
They say also DO NOT BUY TyTn with serial n. between 62xxx and 63(1-5 xxx)
SO my (AND THE MAJORITY OF YOURS) TyTN is a brick now, I can't sell (none would it if they check on HTC website) I can't swap (I had screen alignment problem after one month, because I am a good user, I am not used to overheat or strongly squeeze my phone, as they ask to do in the first period), should only be REPAIRED, but the serial wil be always the same, waiting long time to have it back (repaired also means a month waiting at least)
SO instead of saying "sorry guys, thank's to chose HTC, it was our fault, this is a new one" they said : "IS YOUR FAULT, YOU HAVE TO OVERHEAT AND SQUEEZE IT DURING THE FIRST WEEK, FOLKS"
We have only a solution in my mind, to send many e-mail to
[email protected] (HTC press room)
I am owner of a TyTN phone with serial number between HTC62xxx and HTC63(1-5)xxx. I am a normal user, not used to overheat and squeeze my phone during the first two weeks of ownership and now I have the screen alignment issue. You know it is YOUR fault, please swap my phone with a new one.
Please learn from INTEL lesson and avoid thi letter and the case explained to all newspaper, analists and so on http://www.mackido.com/History/History_PentBug.html
I want it swapped with a non-fault one even after the first 2 weeks
_________________________________________________________________
Post this message everywere in the Pocket PC forum, hermes forum and we will avoid to have the most precious brik of our life!
This is the first page from HTCWIKI
( http://www.htcwiki.com/page/TyTN )
TyTN
TyTN Release Date: July 2006
(a.k.a. Hermes, Vodafone 1605, Orange SPV M3100)
IMPORTANT: 70% of HTC TyTN devices have screen alignment problem!!!
HTC WILL NOT REPLACE IT AFTER TWO WEEKS, YOU CAN ONLY GET IT REPAIRED. So push it hard and make it hot on your first week after buying it to see if the screen alginment problem appears on your device, otherwise the screen alignment problem will appear later and your device will not be replaced, only repaired as per HTC DOA.
If you are thinking of buying an HTC TyTN, make sure you get an HTC636 or higher serrial number. Avoid S/N HTC62XXX and HTC63[1-5]XXX
Please admin could the topic and the message become sticky for a while?
Having it sticky all TyTN old and new user will read and they may chose if they want:
Try to have if swapped or
accept to have it only repaired and they never could sell it at reasonable price (check TyTN HTC62xxx prices on e-bay)
Although the info is on the htcwiki page, the statement you are refering was added by user "xda-developers" who's login and password information can be found in bugmenot.com website, so it doesn't come from HTC itself but from someone upset with TyTN screen alignment problem and HTC repair / replacement policy
See the web page history:
http://www.htcwiki.com/page/TyTN/history
HTC TyTN Marketing strategy
POF, I answered also in the MoDaCo thread, I post this comment here just to inform also the XDA-DEV only users... If you are also on MoDaCo save time and jump over this message
I agree, HTCWIKI is UNOFFICIAL. :lol
I'm sorry my hairs are mostly white, may be my brain is gone... so I've been to THIS address http://www.europe.htc.com/support/support....?device=htctytn
Looks official, top 10 questions on TyTN: NOTHING about screen alignment; strange because was the MAIN question on HTC TyTN hardware on Internet.
Let me check on DISPLAY FAQ on HTC site, nothing.... but I find an OFFICIAL repair centre in NL, confirming the replacement policy, in XDA-DEVELOPERS HERMES forum... So there is an OFFICIAL position on TyTN clearly stating that screen aligment is an hardware problem!
I made a phone call, to HTC OFFICIAL centre , (this is the enquiry number I had 061500uk09284397) and the said EXACTLY WHAT UNOFFICIAL WIKI SAID (except the precentage) on xda-developers poll we have around 40%,of ALL HERMES having the screen alignment problem, and ALL means new one and people STILL not having...
The HTC centre the confirmed the 15 days replacement policy, and yes if you have the problems after the 16th day they will repair under warranty conditions. .
Is a WELL KNOWN HARDWARE BUG from HTC point of view, and they are playing the official/unofficial game
to avoid big problems to resellers (they still have to sell some of HTC62xxx with other names) slowly admitting the problem.
You were in this business when a "game" closer to this was played from Intel? They learned the marketing lesson, HTC is on the way on....
Italy is in the EU and when we pay 700€ for a phone we would like something 100% working not 70% or 30%. If you know and you sell... and don't replace you are STEALING MONEY TO CONSUMERS, this is all over in the world
sergiopi said:
......
SO my (AND THE MAJORITY OF YOURS) TyTN is a brick now..... should only be REPAIRED, but the serial wil be always the same, waiting long time to have it back (repaired also means a month waiting at least)
Click to expand...
Click to collapse
firstly: My TyTN has the alignment problem and is FAR from being a brick....the phone is still useable totally. With a repair this will be fixed...for free and under warranty...what the problem!?!?
secondly: HTC state they will get the repair done within a 5 day period so you will NOT be waiting a month for the handset to be returned
Lastly under manufacturers warranty you are entitled to get the problem recified for free if it is indeed a manufacturing problem, this does NOT entitle you to a replacement upgraded handset straight away...the manufacturer has the right to repair it to fully working condition. All this ranting and raving is totally unjust...if people TOLD HTC what the problems were instead of ranting on forums they would have a better idea of the magnitude of the problem!!!!!
I have two Hermes, one with SA problem, the other is fine.
My first hermes arrived on August 1st, the SA problem started on September 15th. I notified HTC on September 17th using the support form in htc europe website where I clearly stated when I got my device and when the SA issue started.
I got the usual "canned" reply, telling me that my unit was going to be REPLACED if it was a TyTN and I have all the accessories and original box (which I do). I was given the contact details of Teleservice Spain to have my device replaced.
I contacted them, and they only offered a repair under warranty. I replied to HTC and the answer I was given was this:
"This seems strange as the agreement was to exchange faulty devices, as per the conditions of my previous email.
Please contact them again , and send them a copy of my last email.
If they refuse to help, please ask them to phone or email us to discuss this."
Click to expand...
Click to collapse
Teleservice spain refused to contact HTC, so I contacted HTC again and finally I was given the contact details of Cirma in France to swap my unit. When I said my device arrived on August 1st they refused to replace it and they only offered a repair under warranty.
I contacted HTC again, and I am still waiting for the answer. Obviously I prefere a replacement unit than having my unit repaired, and that's what they initially offered, in the first canned email I received there was no mention to the "2 week DOA policy", that's why I am still fighting to have my device replaced.
I am not going to call them anymore, so if they don't answer by the end of this week I am going to fill an European Consumer Complaint Form to start a legal dispute against HTC.
If anyone is in the same or similar situation have a look at this website where you will find the forms in PDF format and the address of your nearest ECC-Net centre: http://ec.europa.eu/consumers/index_en.htm
In Italy is even worst:
I called HTC: after admitting the Hardware fault, they said one month of life is too much and my phone will be only REPAIRED, then they gave me me the HTC assistance number in Italy.
It is a 199 number, you pay just for call, a half minute fee, none can call them from office, because all office are sat up to avoid those calls, but you can call only during OFFICE OURS.
So I called from mobile phone, 4 Euro's just to understand that they could only gave me a second telephone number of a centre in my city were to bring the phone to be sent to the service. " A centre in Rome, please", "I have so many", "have something in my area code?" "tell me the first two numbers of your home phone" and so on, just to know the phone number of a centre were they collect and send the phones to a "generic" phone repair centre called "Teleca Telephone Service" http://www.telecatelephoneservice.it the 199 number I was calling!
I called the centre in Rome Timing? at least 15 days, courtesy phone? None, sorry
No answer about policies, they barely kows HTC!
Thank's for your complain form indication
mrvanx said:
secondly: HTC state they will get the repair done within a 5 day period so you will NOT be waiting a month for the handset to be returned
Click to expand...
Click to collapse
I wouldn't hold my breath....My first TyTN broke down (SA problem) within 24 hours. The reseller asked me to contact HTC....HTC asked me to contact Qtek....and so on. Finaly Qtek wanted to repair it. I asked how long it would take and they stated it would take 10 business days for repair without the "transport" times. There are already users who waited 4 whole weeks before they got their unit back.
OTH it's perhaps more wise to let it repair. A lot of resellers are still selling "old" devices. The chance your exchanged unit is also a faulty one is pretty big. A repaired one definitely doesn't have the problems.
Like a lot of people, I've had problems with my trinity/sd card since the 'phone came out. To this day, Orange technical department claim there is no problem with the 'phone, even tho' we all know several of us have contacted Orange about this issue, and HTC have acknowledged there is a problem.
The way I see it, Orange technical are lying, and since HTC themselves know there is a problem then it follows that Orange are knowingly supplying faulty goods to their customers, in the hope that people will just accept their responses, or will hold off long enough for HTC to release a fix.
If you've had contact with Orange regarding the SD card problems with your trinity, please put your name down in this thread. It's about time we stopped putting up with their substandard service.
Thanks.
I have had no probs with my card, so what is this problem and how can Orange be lying and supplying faulty goods?
I'm using a 2gb Sandisk
I reported this problem to Orange when I first got the phone, at the time I had a 2Gb Transcend card. They of course claimed to know nothing but did offer to let me borrow another card from one of their shops to see what the problem was.
I've since got a 4Gb TopRam which works OK so I didn't push it any further.
It's not just the card issue, it's the whole Orange customer services farce that's annoying me.
The problem's been with the 'phone since day 1 (February), but like most people with WM mobiles there are glitches, and we wait for a fix, patch or workaround. I was using a 4gig card, but after reading a lot of the posts on here I changed to a 1gig Sandisk, and still have the same issue.
About 6 weeks ago I'd finally had enough, and reported the problem again, to be told the technical department had no knowledge of this issue, and that the 'phone works fine and supports memory cards up to 512Meg (even tho' HTC say it supports up to 2Gig). However, technical would look into it, and report back. Instead, technical marked the issue as resolved, no problem with the 'phone, and the customer had been contacted, when I hadn't. It was also at this time that one of the handset people at Orange told me I should have flashed the 'phone and tried the WM6 rom, as Orange fully support people upgrading their 'phones themselves! (which would, obviously, invalidate the warranty)
2 weeks go by, in which I heard nothing, and again I get through to someone who presumably sounds like he knows what he's doing (anyone having regular dealings with Orange will know this is a rare occurance). After a brief chat about the issues, he admits they know about the problems with the m700, but that's not official, and off the record. He also states a little-known tidbit in that the cost of the 'phone has nothing to do with the contract, therefore if there is any problem with any 'phone, so long as it still receives and makes calls, Orange can basically wash their hands of the problem. This is in contradiction to the fact that most 'phones are sold in accordance to price plans, the dearer the 'phone the more expensive the monthly contract and/or upgrade fee. After a bit more waffling, he offers to upgrade my 'phone with a Nokia, wiping the upgrade fee, scrapping my contract and starting a new 12 month plan, as there was an issue when I got the 'phone in which I was basically swindled into taking an 18 month contract due to the cost of the 'phone and it being a brand new model - even tho' 5 minutes ago I was told the 'phone price has nothing to do with the contract. This annoyed me, since, as far as I'm concerned, it isn't an upgrade. My 'phone doesn't work as it should, it never has, and it's simply an exchange from a faulty 'phone to a working one. Apparently Orange don't work that way.
Another 2 weeks go by, during which I cannot get hold of the above person, and eventually I'm put through to a team leader. After going through all this again, he informs me that the person described above has no authorization to offer the exchange that he did, and that Orange couldn't do anything. After half an hour or so, he admitted I didn't sound like someone just chancing my luck and after a free upgrade, and, as a long time Orange customer, he would authorize a new 'phone, scrap this current contract and start a fresh one, as if I was a new customer, and waive all the upgrade fees. Again, annoying since it's worded that way, but at least we're making progress.
2 weeks go by, and nothing. Apparently, he's tried to ring me back and there was no answer, but being in the mobile 'phone industry he's obviously forgotten there's such a thing as caller id and missed call logs, and has been for years.
As can be seen on this very forum, there are umpteen posts about the p3600 and SD card issues, about HTC knowing there's a problem, and even releasing patches for the likes of the Artemis, and that HTC have even enlisted the assistance of Microsoft's WM division to try and resolve the issue. And yet, Orange deny there is a problem with the 'phone.
HTC nor Orange don't intent to do anything about this by the looks of it. I spoke to both and Orange has no idea and HTC (UK) said that Trinity only supports up to 2GB cards.
Click to expand...
Click to collapse
The Trinity has a hardware problem that HTC can't still fix by now. Go search for some posts. There is currently NO solution available
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Click to collapse
Their theory is that there's a problem with the HW/OS that interact with the SD card whenever there's a power event, probably lies in the cache or the controller, creating corrupted filesystem data, when unfortunately being actually flushed to your card, would actually inflict real damage.
Click to expand...
Click to collapse
I don't know about the scope of your search in google - but it's a pretty big problem here in this forum
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Click to collapse
Thanks for your email regarding your P3600.? The issue you describe is something we are aware of and are currently in the process of rectifying.? It seems to be linked in some way to the latest updates to Windows Mobile 5 and as such we have also enlisted Microsoft's help in solving this.? It seems that the device is accessing the memory while it is in an idle state.
Click to expand...
Click to collapse
This whole thing is utterly ridiculous. I don't know about people who use other networks, but Orange are appalling at sorting out their customers. Orange are supplying 'phones that don't work. They know about it. HTC knows about it. In the meantime we're getting screwed by a company that doesn't want to address their customers. If Tesco, Currys or any other company has a product that is faulty, it gets a product recall. If it's Orange, it's tough luck, it's only the customer that's losing out. And that's wrong.
OK, whilst I appreciate that you may be having problems, you will have a hard job in demonstrating that the m700 model is generally faulty, and unfit for purpose.
I am sure Orange may have more customers using the m700 without problem, then those with problems.
If your phone is not working properly then you need to return it for exchange. If its an SD card issue then you need to use another make or type
The m700 is a computer device, and as such there are many configurations and accessories which may or may not work. That is a valid argument for Orange
Also remember that Orange brand their phones, so just because HTC say one thing about their units, does not mean that an Orange branded unit has the same performance or specification.
Also you need to escalate your complaint if the normal operator can not deal with it, but you must remember to confine your argument to the facts specific to you, and not make sweeping statements. Most of the time when dealing with call centres, it is not what you say, but how you say it
I am looking at the HD2 on T-mobile (with Orange at the moment) Have the phones from MFD got T-Mobile branding and content or are they standard HTC? Are all the programs (sat nav etc) included as with other networks?
Cant decide on T-Mobile or Vodaphone, signal OK on both in my area.
Thanks in advance.
I received my HD2 from mobilephonesdirect on a T-mobile contract and the phone is a standard HTC phone - no T-mobile branding. All the software seems intact - Youtube, facebook, twitter apps are all there - the wireless router works - I tried it, installed myplayer and I can stream BBC iPlayer and ITV etc over 3G. Oh and it comes with the leather case - I think the T-mobile branded version have omitted the case. A lot of people have been whining about Mobile Phones Direct but the service I received was OK - I ordered it on Thursday - expecting it to be dispached the same day but it wasn't. When I phoned them they said they had been inundated with orders - it was a bit annoying that they didn't change the wording on the web site to let people know it might take a couple of days extra. I think I finally received mine on the following Tuesday.
de5perate said:
A lot of people have been whining about Mobile Phones Direct but the service I received was OK - I ordered it on Thursday - expecting it to be dispached the same day but it wasn't. When I phoned them they said they had been inundated with orders - it was a bit annoying that they didn't change the wording on the web site to let people know it might take a couple of days extra. I think I finally received mine on the following Tuesday.
Click to expand...
Click to collapse
Their service is fine up until the point where your phone arrives. Where things go wrong is if your phone is faulty and you want an exchange - your chances of actually getting one are quite slim. The same applies to returning it within 7 days under the distance selling regulations - they will point to a page in their terms and conditions which (illegally) claims that they only accept returns if the box hasn't been opened and refuse to comply.
go here
http://www.mobiles.co.uk/vodafone-htc-touch-hd2.html
I regret not having done my research before buying, there are enough other horror stories out there... lies, poor service, failure to deliver, honour returns, etc. etc. etc. The phone is thankfully fine and untouched. God only knows what pains and expense I'll have to go if I ever have any problems with it.
Now that others are offering it on contract, there's no need to take the risk tbh.
As the saying goes, there's no smoke without fire.
My experience with them was terrible. No communications, blatant lies... I hope my phone never gets a fault.
After the recent shambles, there were a few new threads on here ie "mpd- actually quite good, ordered monday got tues", I ordered ages before and got it thursday. MPD damage limitation team?
Yeah, I got one from MPD. No branding (not even a T-Mobile splash screen), 2GB card and pouch. Can't really fault the service to be honest. Got the dispatch letter on the Friday and it came the next Tuesday. All working well so far *touch wood* and, other than the initial rush for handsets, which I think caused the delays, I would probably recommend them.
Their website is badly designed(dont use IE), their customer service drones cant really do anything but it was on my doorstep within 21hrs of eventually clicking the buy button.
If samsung offer to repair the phone and offer a repair at the car phone warehouse uk phone the exact cpw and ask the engineer if he has the jtag available because from what I gather non of them do, my phone luckily after complaining to T-Mobile complaints, saying because the phone came without the ability to hard reset, an android failure has left me in a situation without a phone they so have agreed to send another one! it was only 25 days old btw!
But before tmobile phoned me to offer that samsung sent me 25 mile to find out it couldn't be fixed in store!!
I had complained to tmobile in an email after speaking to 3 people on the phone all from abroad and all claiming the 28 day faulty sales of goods act does not apply to tmobile they have 7!! I would advise anyone to think again about tmobile! seen as though they have merged with orange in this country I would go with them. I have worked for both compnays and orange are faaaaaarr better
I will see on monday if the new phone has the 3 button hard reset!
it doesn't matter any more
they released a fix in the new release of JH2
yes, stupid, they kept the same version, but there are actually 2 version of JH2
one with SPL fix for the 3 button, and the old one without the SPL fix
have the released it world wide yet?
anarchyuk said:
have the released it world wide yet?
Click to expand...
Click to collapse
there are like 10 topics on the Dev sub forum with all the downloads with the 3 button spl fix you need to update any version of the SGS you happen to be using.
I would like to recount my experience with HTC support.
This is HTC in Italy.
I have an Italian M7. It had the purple camera tint issue. I called HTC, they said it would take 15 days from the day I send it to them, to the day I get it back.
Today is day number 10.
Yesterday I called HTC to check up on device, was told by lady on the phone it was "AT THE END OF REPAIR PHASE" and would be shipped back to me within days.
Today I wake up to an email from HTC billing me for close to 200 euros, saying my phone is out of warranty and the screen needs to be replaced.
I call HTC, they have no idea what this email is, but they tell me my phone hasn't even started being repaired yet and that it will take 3-5 days for them to "INVESTIGATE" this 200 euro billing . This means that not only HTC lied to me the day before, but that they have no clue what they are doing.
I asked to speak with a manager, was told to wait 3 working days.
I was LIED to by HTC representatives when they said my phone was at the end of repairs yesterday AND my phone DID NOT have a broken screen. My phone only had the purple camera tint issue, I am going to spending close to 3 weeks without a phone probably. Thanks to excellent HTC customer service.
Pathetic, and disgusting, deceitful service. I strongly urge anyone considering buying an HTC device particularly in Italy to reconsider
The manager responsible is xxxxxxxxxxxxxxx, I have emailed HTC global with a formal complaint, I have posted on their facebook pages both global and Italy and I considering calling the consumer protection association to file formal charges against HTC.
Update: HTC Italia on facebook has been deleting my posts in which I recount this same experience in Italian because it makes them look bad
UPDATE: HTC is claiming the screen is broken, thus voiding the warranty. I am speaking to the manager right now, he said he emailed me pictures of the broken screen. I did not receive anything. I told him the screen was not broken when I gave it to the courier. He said "its not our problem"
HTC handled the courier, HTC called me and told me when the courier is coming to take my phone. I did not contact the courier at any point. How is it not their problem ? I am now being told I must either pay 200 Euros to have my device fixed, (its in warranty PURPLE CAMERA ISSUE) or pay 35 to have it shipped back to me UNFIXED
Update: HTC manager in Italy told me I have to PROVE the phone was not broken when I sent it by contacting the courier.
I'd like to make it clear: HTC contacted the courier for me, this is my first time calling them or interacting with them in any way.
I called TNT, TNT said it's HTC's responsibility. I called the HTC Italy manager back, he said he will see what he can do.
In the meantime HTC US replied to me, told me that HTC Italy has to provide proof that they are following protocol, and that I should call the Consumer Protection Agency. They also said that 'HTC Italia' deleting my posts on their facebook is totally illegal.
Awesome. So basically my best case scenario is I get my phone back after suing HTC
Don't stop pressuring them. I think sooner or later they'll crack and probably fix your One or send you a replacemente.
Cuyi02 said:
Don't stop pressuring them. I think sooner or later they'll crack and probably fix your One or send you a replacemente.
Click to expand...
Click to collapse
Sooner or later I have to leave the country with no phone .... I'm leaving on october 1st
I was forwarded to a regional manager for Italy and Malta, it was implied that I ran my device over with a car and want it fixed for free.
I am totally and utterly disgusted with HTC service, I can't believe this. I'm going to be sending a fax to HTC Italy, Global and the Italian Consumer Protection Agency and Consumer magazines tomorrow detailing the issue. I will be seeking legal action against HTC Italy.
All this for a PURPLE TINT ISSUE
Needless to say, don't buy HTC products if you're in Italy
Thread closed. I've no idea where this is going - it's certainly not as if you're obviously asking for help or guidance.
I've edited out some of the less polite wording too, as well as someone's full name.
Please don't use XDA as a means of complaining about specific instances beyond anyone here's direct control, unless you're asking for very specific advice.
Thanks - and good luck with your phone problem.