Like a lot of people, I've had problems with my trinity/sd card since the 'phone came out. To this day, Orange technical department claim there is no problem with the 'phone, even tho' we all know several of us have contacted Orange about this issue, and HTC have acknowledged there is a problem.
The way I see it, Orange technical are lying, and since HTC themselves know there is a problem then it follows that Orange are knowingly supplying faulty goods to their customers, in the hope that people will just accept their responses, or will hold off long enough for HTC to release a fix.
If you've had contact with Orange regarding the SD card problems with your trinity, please put your name down in this thread. It's about time we stopped putting up with their substandard service.
Thanks.
I have had no probs with my card, so what is this problem and how can Orange be lying and supplying faulty goods?
I'm using a 2gb Sandisk
I reported this problem to Orange when I first got the phone, at the time I had a 2Gb Transcend card. They of course claimed to know nothing but did offer to let me borrow another card from one of their shops to see what the problem was.
I've since got a 4Gb TopRam which works OK so I didn't push it any further.
It's not just the card issue, it's the whole Orange customer services farce that's annoying me.
The problem's been with the 'phone since day 1 (February), but like most people with WM mobiles there are glitches, and we wait for a fix, patch or workaround. I was using a 4gig card, but after reading a lot of the posts on here I changed to a 1gig Sandisk, and still have the same issue.
About 6 weeks ago I'd finally had enough, and reported the problem again, to be told the technical department had no knowledge of this issue, and that the 'phone works fine and supports memory cards up to 512Meg (even tho' HTC say it supports up to 2Gig). However, technical would look into it, and report back. Instead, technical marked the issue as resolved, no problem with the 'phone, and the customer had been contacted, when I hadn't. It was also at this time that one of the handset people at Orange told me I should have flashed the 'phone and tried the WM6 rom, as Orange fully support people upgrading their 'phones themselves! (which would, obviously, invalidate the warranty)
2 weeks go by, in which I heard nothing, and again I get through to someone who presumably sounds like he knows what he's doing (anyone having regular dealings with Orange will know this is a rare occurance). After a brief chat about the issues, he admits they know about the problems with the m700, but that's not official, and off the record. He also states a little-known tidbit in that the cost of the 'phone has nothing to do with the contract, therefore if there is any problem with any 'phone, so long as it still receives and makes calls, Orange can basically wash their hands of the problem. This is in contradiction to the fact that most 'phones are sold in accordance to price plans, the dearer the 'phone the more expensive the monthly contract and/or upgrade fee. After a bit more waffling, he offers to upgrade my 'phone with a Nokia, wiping the upgrade fee, scrapping my contract and starting a new 12 month plan, as there was an issue when I got the 'phone in which I was basically swindled into taking an 18 month contract due to the cost of the 'phone and it being a brand new model - even tho' 5 minutes ago I was told the 'phone price has nothing to do with the contract. This annoyed me, since, as far as I'm concerned, it isn't an upgrade. My 'phone doesn't work as it should, it never has, and it's simply an exchange from a faulty 'phone to a working one. Apparently Orange don't work that way.
Another 2 weeks go by, during which I cannot get hold of the above person, and eventually I'm put through to a team leader. After going through all this again, he informs me that the person described above has no authorization to offer the exchange that he did, and that Orange couldn't do anything. After half an hour or so, he admitted I didn't sound like someone just chancing my luck and after a free upgrade, and, as a long time Orange customer, he would authorize a new 'phone, scrap this current contract and start a fresh one, as if I was a new customer, and waive all the upgrade fees. Again, annoying since it's worded that way, but at least we're making progress.
2 weeks go by, and nothing. Apparently, he's tried to ring me back and there was no answer, but being in the mobile 'phone industry he's obviously forgotten there's such a thing as caller id and missed call logs, and has been for years.
As can be seen on this very forum, there are umpteen posts about the p3600 and SD card issues, about HTC knowing there's a problem, and even releasing patches for the likes of the Artemis, and that HTC have even enlisted the assistance of Microsoft's WM division to try and resolve the issue. And yet, Orange deny there is a problem with the 'phone.
HTC nor Orange don't intent to do anything about this by the looks of it. I spoke to both and Orange has no idea and HTC (UK) said that Trinity only supports up to 2GB cards.
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The Trinity has a hardware problem that HTC can't still fix by now. Go search for some posts. There is currently NO solution available
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Their theory is that there's a problem with the HW/OS that interact with the SD card whenever there's a power event, probably lies in the cache or the controller, creating corrupted filesystem data, when unfortunately being actually flushed to your card, would actually inflict real damage.
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Click to collapse
I don't know about the scope of your search in google - but it's a pretty big problem here in this forum
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Thanks for your email regarding your P3600.? The issue you describe is something we are aware of and are currently in the process of rectifying.? It seems to be linked in some way to the latest updates to Windows Mobile 5 and as such we have also enlisted Microsoft's help in solving this.? It seems that the device is accessing the memory while it is in an idle state.
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This whole thing is utterly ridiculous. I don't know about people who use other networks, but Orange are appalling at sorting out their customers. Orange are supplying 'phones that don't work. They know about it. HTC knows about it. In the meantime we're getting screwed by a company that doesn't want to address their customers. If Tesco, Currys or any other company has a product that is faulty, it gets a product recall. If it's Orange, it's tough luck, it's only the customer that's losing out. And that's wrong.
OK, whilst I appreciate that you may be having problems, you will have a hard job in demonstrating that the m700 model is generally faulty, and unfit for purpose.
I am sure Orange may have more customers using the m700 without problem, then those with problems.
If your phone is not working properly then you need to return it for exchange. If its an SD card issue then you need to use another make or type
The m700 is a computer device, and as such there are many configurations and accessories which may or may not work. That is a valid argument for Orange
Also remember that Orange brand their phones, so just because HTC say one thing about their units, does not mean that an Orange branded unit has the same performance or specification.
Also you need to escalate your complaint if the normal operator can not deal with it, but you must remember to confine your argument to the facts specific to you, and not make sweeping statements. Most of the time when dealing with call centres, it is not what you say, but how you say it
Related
Hey all the story is this:
I had been using the JASJAR for a couple of months now and suddenly the phone (and I mean only the phone) has stopped working....What happens is that with my Vodafone SIM card I get signal but I cannot make or receive calls....When they call me they get voicemail, when I try to call the phone tries to make a call but after 30 seconds I get ' Call ended'.
I have even upgarded the device to the ROM given by imate and still the same thing happens....The green light flashes but it looks to people calling me that the phone is off.
I contacted Expansys where the phone was bought from and they advised to contact SBE which is imate's service center. I did and they kindly offered to have the phone picked up by courrier and have a look at it. They did and after a week or so they came back with a quote for 100+ pounds for replacing the phones main board! They said that warranty will not cover it because ' it is out of warranty according to the manufacturing date'.
I of course freaked out and spoke to imate on-line support and they advised me that the excuse will not stand and that all phones are covered by their date of purchase and that I should write an email to imate support explaining the situation. I did and the reply outraged me even more....
They said that the spoke to the service center and that they advised them that "it has been verified that the coaxial cable on the device is faulty and this is considered as a physical damage." The phone had NO damage when it left me and it has never suffered any....
:twisted:
Has this happened to anyone before? What should I do next? They provide lame excuses and they do not honour their warranty....Are they just trying to make more money out of me? Any advise will be appreciated and if anyone has taken a case like this to a cunsumers right association I will be glad to hear from them....I am not willing to give this up...
Thank you in advance,
Argy
PS I have all email and on-line chat on file for anyone that does not believe it....
i had a simaler problem with my a1000 which i got from 3uk
i ended up paying off my contract about the 6month mark and a few month later the phone stopped charging,
i assumed motorola would fix it being the manufacture but they said its outsourced to 3 and they handle all the repairs.
i rang 3uk and they asked me for my account number i advised them that i was no longer a coustomer as i payed off my contract but the phone was still under the 12 manufactures warantie.
they said they wouldnt even look at it as i was no longer a 3uk coustomer and that i would have to speak to motorola, motorola said exactly the oposate and that as it was a 3uk phone it was up to them to fix it.
after numerous calls and letters both from myself and consumer rights nothing was done and eventualy the 12 month past ......
i have it as a paper weight now lol
not relervant to your story but it might help somone else
good look ... dont let them screw you over
argyris said:
I contacted Expansys where the phone was bought from and they advised to contact SBE which is imate's service center.
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Click to collapse
If you bought the phone from Expansys then (in theory) your contract is with them, not with SBE or I-Mate or anybody else.
Expansys should honour their contract with you and provide warranty cover, not refer you to someone else.
I'm no expert in consumer contract law (so I could be wrong) but I believe this to be the case. If it was a mail-order purchase then your rights should be even stronger, I think.
Your best bet might be to contact a Citizens Advice Bureau and find out what their opinion is. I'd have thought they'd examine the small print of your contract with Expansys and then tell you whether you have a valid warranty claim against them or not.
Good luck.
if you paid originally for it on your credit card, they might be able to help aswell.
If you bought the phone from Expansys then (in theory) your contract is with them, not with SBE or I-Mate or anybody else.
Expansys should honour their contract with you and provide warranty cover, not refer you to someone else.
I'm no expert in consumer contract law (so I could be wrong) but I believe this to be the case. If it was a mail-order purchase then your rights should be even stronger, I think.
Good luck.[/quote]
I bought the phone as a SIM free phone and not with a contract so I guess this makes things even worse.....but it was a mail order.... To be honest I think we are all totally screwed when it comes to dealing with this kind of problems....they will always say that the fault is ours and we can do nothing to prove it....
argyris said:
I bought the phone as a SIM free phone and not with a contract so I guess this makes things even worse.....but it was a mail order.... To be honest I think we are all totally screwed when it comes to dealing with this kind of problems....they will always say that the fault is ours and we can do nothing to prove it....
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Click to collapse
I meant your contract of sale, not the monthly contract for the talkplan.
When you buy something from someone, you make a contract with them. In your case your contract was with Expansys and they have a legal obligation to support reasonable claims of items being unfit for purpose or not in working order.
I contacted Expansys, lets see what they have to say now....
Anyone know of any consuner rights group that might be able to help?
Thanx
argyris said:
Anyone know of any consuner rights group that might be able to help?
Click to expand...
Click to collapse
The UK Government has a website that might help:
http://www.consumerdirect.gov.uk/
You can call them for a chat too. Might be worth a try.
Or put "uk consumer rights" into Goooooogle and see what comes up.
One interesting paragraph on this page says:
No excuses
The law says it's up to the seller to deal with complaints about defective goods or other failures to comply with your statutory rights. Don't accept the excuse that "It's the manufacturer's fault," although you might also have additional rights against the manufacturer under a guarantee.
Think twice before you buy from a trader who displays a 'no refunds' notice. It is against the law, unless it also tells you that this does not affect your statutory rights .
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I think Expansys have some wriggle room on the guarantee if in the small print of their terms and conditions (that you read and agreed to when you bought the Universal, right? ) it says that they're acting as agents to the manufacturer only. I think that kinda gets them out of warranty obligations and means your contract of sale would be with whoever they mention in their T&Cs. I've never bought from them though, so I've no idea how they operate.
I think Expansys have some wriggle room on the guarantee if in the small print of their terms and conditions (that you read and agreed to when you bought the Universal, right? ) it says that they're acting as agents to the manufacturer only. I think that kinda gets them out of warranty obligations and means your contract of sale would be with whoever they mention in their T&Cs. I've never bought from them though, so I've no idea how they operate.
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Click to collapse
You are right, I did a bit of searching in some goverment sites and it states that when they act like agents you cannot blame them for anything....you have to take it up with the manufacturer.
Some useful stuff I found out are:
http://www.dti.gov.uk/ccp/topics1/facts/distancesell.htm
http://www.euroconsumer.org.uk/
http://www.consumerdirect.gov.uk/links/index.shtml
I think everyone should take a quick read and finally know their rights....
Final Update!!
Since neither i-mate nor SBE would reply to any mails I finally paid for the repair of the phone. The guy I spoke to on the phone admited that they have a lot of Jasjars in for repairs and at most of them the warranty is not honoured....
This is a warning for all people wanting to buy one! DONT! The warranty will not be honoured in case it breaks down and i-mate is only good for advertising.....
DO NOT BUT THE JASJAR!
Would it be the same case trying to get warrenty for the O2 version?
I have had a similar problem and have had enough of O2 and need some advice. 2 months ago I plugged the charger into my XDA Exec and the charger port got pushed back into the phone. So I was a bit annoyed that this would happen but I took it to the O2 shop who said it's not a problem and as the phone hasn't even been out a year it will be under warranty and should be no more than 3 weeks being repaired.
After four weeks I got a phone call saying that it wasn't under warranty and that the cost for repair would be £350 because they had to replace some sort of chip. I know this isn't true as the phone worked perfectly it just couldn't be charged. So I said I would not pay this and I wanted it returned. After a week still no sign of the phone I called O2 to tell them the whole story and they said that it could be repaired under the warranty and it wasn't a problem, I just had to send it straight to the repair centre without going through the shop.
I sat and waited until today 2 months after the phone originally broke and it got delivered back to the O2 shop.
I think it's disgusting that this has happened and wondered what my next plan of action should be??
argyris said:
I think Expansys have some wriggle room on the guarantee if in the small print of their terms and conditions (that you read and agreed to when you bought the Universal, right? ) it says that they're acting as agents to the manufacturer only. I think that kinda gets them out of warranty obligations and means your contract of sale would be with whoever they mention in their T&Cs. I've never bought from them though, so I've no idea how they operate.
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Click to collapse
You are right, I did a bit of searching in some goverment sites and it states that when they act like agents you cannot blame them for anything....you have to take it up with the manufacturer.
Some useful stuff I found out are:
http://www.dti.gov.uk/ccp/topics1/facts/distancesell.htm
http://www.euroconsumer.org.uk/
http://www.consumerdirect.gov.uk/links/index.shtml
I think everyone should take a quick read and finally know their rights....
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Click to collapse
This doesn't work like that in all country's ! In Holland they suppliers is responsable, the is : The name in Header on the bill. They could say the're only agents, but when they give you a bill with their name on it, you bought it for tehm, thus; they are responable...
NO FINEPRINT CAN EVER OVERRULE ANY LAWS....
Hey all,
I got my phone back today and guess what???? It does not charge or gets recognised by the computer....It was returned with a QTEK ROM although it is a Imate phone....
I am now sure this imate/SBE thing is all a nice scam that rips people off....
argyris said:
Hey all,
I got my phone back today and guess what???? It does not charge or gets recognised by the computer....It was returned with a QTEK ROM although it is a Imate phone....
I am now sure this imate/SBE thing is all a nice scam that rips people off....
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Click to collapse
If you paid for the repair then sue them for not repairing - find their local trading standards office in the UK to complain to, complain to your VISA company etc etc.
Do you have anyone in the UK who can do this for you?
Richard
rICHARD,
I told them that I did not get what I paid for and I am expecting a repair. They came back saying that they do provide warranty for all repairs they make so they will accept it back and repair it without any more cost for me....
The only thing to do is wait and see....I will post back any news....
Why not report them for piracy to HTC / Microsoft? I am led to believe loading a rom from one manufacturer onto another's device amounts to software piracy as your software was bought from i-mate and you now have Qtek's O.S.....
Expansys
I bought mine through expansys you have to show proof of purchase, you can get this by emailing expansys or digging up your old email confirmation. The rest of your problem seem to be bs.
1.) email I-mate [email protected]
2.) If I-mate gave you an rma number you don't pay for anything
3.) once you get you phone in prepare to wait
argyris,
Have you tried to insert another SIM card in the phone?
I have this weird problem with the JJ. I have 2 SIM's with 2 different Operators. The JJ works just fine with one SIM .....
BUT, when I insert the other SIM, I can make calls normally, but I can receive only ONE call (i mean it, ONE), after that the damn thing won't receive calls anymore!
After trying to make calls for several times it does work, but again, one incoming call and that's it.
I tried that SIM in the 8800, it works just great.
Anybody has an idea on what's going on?
Thank you guys..
Last week I had a bad experience with Imate.com call centre “Mahhamod Hamdam” was swearing about me whilst he thought I was on hold, I wasn’t, I heard everything he said.
I had a broken Jasjar and had been trying to be in contact with someone for over two weeks and was near tears.
Luckily I was accelerated to Imate’s Australian office where I was handled correctly and my device was replaced in a gesture of goodwill.
Though I did not like the run around and being sworn at ( plus the stomach ulcer) there is a silver lining:
I am currently writing some consumer recommendations for their website, e.g. contact support online is a joke, their email address isn’t promoted correctly……… If there is anyone who would like to give Imate some suggestions for improvement, this is the time, I will collect the results and email it to an Imate official who is open to suggestions and has the power to implement them.
Now is your chance to be heard!
Email suggestions to [email protected] as well as upload them to this thread for everyone else to see
Cheers and thank you for your kind support.
Hello Joshua,
I have been given this address in the hope to have some improvements on the after sales service of your devices...I write you from Italy where I have bought 2 devices from I mate a Kjam and after a JasJar.
I first tell you that the competiton here with Qteck is strong, its price is lower but the decision I made to take an Imate was for its supposed after service sales and responsivness of the tech staff....if you spend more than 1400 € on devices which you use to work with, this is an important factor of selection I believe.
I am very happy with the 2 devices and I do not protest again problems or flaws they might have..this is technology this is accpted at least by me....what I kindly ask you to consider is how to help people who needs help with these devices. here some suggestion:
1)The online service does not work...or it works very little. The chances to get an operator are almost similar to win a lotery; right now I was posting a question after numerous attempt I get an operator , he answered me , I replied.....silence SESSION TIMEd OUT!! ....in my opinion you can take this service out and leave the VERY good email service...everytime I needed a help it worked perfect and quick...you can improve this by taking out resources from the online service b and form more technicians....there is nothing more disturbing than having a promise on something that eventually doesn't work!
2) Why not putting up an online service over the phone ? I had Palm before , in evry Country they had this service.You need to buy a card ( 10-15 €) and you have enough time t speak and explain your proble to "someone", if you have urgency matters...do not forget most of this people use these device to work!!!
3) I am in Italy. I do not know what happens if something goes wrong with my devices....shall I have to send it back to ....? no help in the imate site where to lovcate it .
4) More technical info available, please...I give you an example...I could not get MMS on my device...the online service told me to contact the service provider Vodafone that I did...they told me aftr numerous chat, converstaions, attempts, that it was a known issue that Imate was not working with Vodafone Italy.....strange enough!! I wrote to the technical imate dept, they sent me by email 4 pages of better expalnation on how to unable MMS service ( that is not EVIDENT AT ALL and not written in the manual provided wuth the device) and voila the thing flyes now over MMS.....Joshua, more documentation....I could , I would use VPN but I do not know how to handle it...more open literature on line would be of grea help.
I hope these can be at least read and if possible taken into consideration.
Have a good day.
Hello,
I've found club i-mate annoying. I run a small consulting company and we use several i-mate phones (rebranded and provided by a local carrier). I've tried to register some of these on club i-mate but keep being told the IMEI numbers are not valid (despite them being new and from a local carrier, T-mobile).
The club i-mate site is very difficult to use if you are not a member (a catch-22 in my situation) and location of email addresses/phone numbers bery difficult. It gives the impression that the company wants to have the benefit of selling the devices and increasing market penetration without the bother of having to actually deal with people who have bought them.
Hope you your dealings with HTC produce results,
Michael
greetings people, I have implemented a few changes on the Imate.com website.... there is now a jasjar forum.
I was disapointed on the reply though, please post a few more suggestions in the next couple of days and I will make sure they get to the right ppl
waaranty
I agree with the following they should offer a structured level support. I had to contact them over and over it took me 3 days to get a resolution(turn it in for service) from the maunfacture and now they tell me that my device should have been serviced, however the service center topps says they can't get supplies. Imate says that the parts are comming in. I was promised 2 times that my device would be ready and now they wont return my emails. I have a 12 month warranty and my phone will take 1 month to fix? This isn't right.
Problems with jas jar
Please find copy of email sent to Imate repair centre and expansys Uk, after my frustrating telephone calls to expansys. No answer as of yet.
Dear sirs,
I have recieved a Imate JASJAR back from I-mate repair centre today.
They have had the product for 40 days.
The JASJAR has been returned with an IMEI sticker cut out and placed over the original sticker.
The screen is in Arabic and English.
I have tried to do a hard re-set but the setting shows Vodaphone Bahrain or Kuwait.
I cannot get an answer from the Tel 0870 2000995 (I-mate repair centre).
I have spoke to expansys about my dissatisfaction and requested a replacement item. I have been informed that it is nothing to do with expansys and I have to return the JASJAR back to the I-mate repair centre.
I understand that products do go wrong from time to time but the above shambles leaves me with no faith in Expansys or I-Mate repair centre.
To be told by expansys that they do not have to conform to the sale of goods act is disgraceful.
I therefore request a re-fund on the product within the next 7 days. I am passing a copy of this letter to our solicitors with a view to compensation and to Vodafone and our local trading standard officer.
Please find below items from the sales of goods act.
FACTSHEET and Frequently Asked Questions (FAQs)
Subject: Sale of Goods Act, Faulty Goods.
Relevant or Related Legislation: Sale of Goods Act 1979. Supply of Goods and Services Act 1982. Sale and Supply of Goods Act 1994. The Sale and Supply of Goods to Consumers Regulations 2002.
Key Facts:
• Wherever goods are bought they must "conform to contract". This means they must be as described, fit for purpose and of satisfactory quality (i.e. not inherently faulty at the time of sale).
• Goods are of satisfactory quality if they reach the standard that a reasonable person would regard as satisfactory, taking into account the price and any description.
• Aspects of quality include fitness for purpose, freedom from minor defects, appearance and finish, durability and safety.
• It is the seller, not the manufacturer, who is responsible if goods do not conform to contract.
• If goods do not conform to contract at the time of sale, purchasers can request their money back "within a reasonable time". (This is not defined and will depend on circumstances)
• For up to six years after purchase (five years from discovery in Scotland) purchasers can demand damages (which a court would equate to the cost of a repair or replacement).
• A purchaser who is a consumer, i.e. is not buying in the course of a business, can alternatively request a repair or replacement.
• If repair and replacement are not possible or too costly, then the consumer can seek a partial refund, if they have had some benefit from the good, or a full refund if the fault/s have meant they have enjoyed no benefit
• In general, the onus is on all purchasers to prove the goods did not conform to contract (e.g. was inherently faulty) and should have reasonably lasted until this point in time (i.e. perishable goods do not last for six years).
• If a consumer chooses to request a repair or replacement, then for the first six months after purchase it will be for the retailer to prove the goods did conform to contract (e.g. were not inherently faulty)
• After six months and until the end of the six years, it is for the consumer to prove the lack of conformity.
Q2. Do I only have rights for 30 (or some other figure) days after purchase?
No. Depending on circumstances, you might be too late to have all your money back after this time, but the trader will still be liable for any breaches of contract, such as the goods being faulty. In fact, the trader could be liable to compensate you for up to six years.
PAN
lack of PAN bluetooth network possibility in WM5 roms.
I tried using the forums in the past, they were useless and totally uninformative.
The online help was pathetic "couldnt find anybody", then every subsequent attempt states that the capability has timed out.
The support people when I did get through once said that they would forward information to me, which they never did.
I would suggest in your forums that you just post a link back to this site, it is a lot more helpful, and a lot more informative than yours.
I would also suggest that you provide clear time frames for patches and fixes, rom updates etc so that we know what and when. If you make a commitment to a date, you do it, you dont refuse to publish a date so that times can slip and slip and slip away with buyer confidence constantly dwindling.
During the massive period between ROM updates, I think you should be able to release quicker smaller patches of bugs that are obvious.
I find this statement on your website totally misleading...
Under Investigation
Playback of video clips in full screen mode in Media Player will not stretch to fill the screen.
Why dont you all acknowledge (seeing as this was published immediately back in October over 6 months ago), that you are not investigating, that this sucks and we are stuck with it.
Further
• The Skype™ logo may take a few seconds to load the first time that the Programs menu is viewed.
This is a real real pain in the ass, a few seconds is a joke, as soon as you scroll down to that icon, wham wait and wait and wait, painful and I am sure a quick patch could fix this, I believe users of this forum have already fixed it.
and for that matter, all the others.... at what point do you stop investigating and start fixing? How about putting some dates beside each and state these will be fixed by.....? Then list all the others that you have absolutely no intention of fixing at all.
Fix the battery please.... we want our clock back. I have already had to download and install a fix from this website to remedy your two line today screen plug in down to one very narrow line. But I dont want that, I want my clock back.
If you are going to insist on a battery icon, how about one that has a little bit more scale than Full, nearly less than 3/4 full, and empty!!
How about a VGA screen? Rather than advertising one, then not actually enabling and using it. If people can download and hack, why not you guys with all your resources and the capabilities and support of the team.
I simply do not understand why the users of this fourm can do what your organisation cannot.
Battery is now running low, will be back with more.
re VGA
look here
http://forum.xda-developers.com/viewtopic.php?t=47088
Now why cant you guys do and support this sort of simplicity.
You do advertise a VGA device dont you!!!
firebutice said:
Hello,
I've found club i-mate annoying. I run a small consulting company and we use several i-mate phones (rebranded and provided by a local carrier). I've tried to register some of these on club i-mate but keep being told the IMEI numbers are not valid (despite them being new and from a local carrier, T-mobile).
Michael
Click to expand...
Click to collapse
T-Mobile get their kit direct from HTC, as do most operators. If it isn't branded i-mate then it isn't an i-mate. It may be the same device but you can only expect support off i-mate, qtec, dopod, O2, T-Mobile, etc etc if it is actually branded as being their incarnation of the HTC model.
oh yeah, the other thing that really really really annoys me, your camera function will not:
1. Extend to the full size of the screen during video view finder. When I emailed Imate they said it would be fixed in later releases. But it isnt even on the website as being under investigation. Trying to get that camera video to work in an itsy bitsy teeny weeny poka dot screen is a joke. I love the videos, but hate the view finder. It can be related to the camera itself, the pictures take in full screen just not the videos.
2. Will not allow pictures to be taken in portrait mode.
3. Has totally appalling resolution. I have a 2 mega pixel camera, and compared to the 2 mega pixel of the phone it is about 1000 times better in quality, clarity, resolution, and colour depth.
i dont see much feedback from "being heard"
suppose it was just bull and marketing feel good propoganda without any real intention of actually doing anything about it...
BLUETOOTH PAN SUPPORT IN WM5!!!!!!!!!!
i revile imate
I purchased this alleged phone/pda and experienced numerous missed calls. I tried numerous times to get "live" online service and got so angry with the techs online, that I had to resort to vulgarity to get their ****ing attention. it was absolutely and appallingly horrible. I can go on and on. I wrote a lenghty email to an individual who seemed to care, but who cares.
This is my 5th pda and my last I-mate. I-mate blows.
edved.
battery life or lack thereof...
Every imate owner I know complains of poor battery life. Now I know what they're talking about. my hp6340 could go 12 hours with wi-fi and cell phone running simultaneously. I'm lucky to get 6 hours with this unit. why can't I turned down the brightness further without it turning black?
edved.
battery
look at the diffrence in capacities to solve your battery problem
Re: battery
sandrobber said:
look at the diffrence in capacities to solve your battery problem
Click to expand...
Click to collapse
I don't understand your suggestion. As far as I know, both were the same capacity.
edved.
i have to agree with what simon says...
simon_darley said:
i dont see much feedback from "being heard"
suppose it was just bull and marketing feel good propoganda without any real intention of actually doing anything about it...
Click to expand...
Click to collapse
I believe imate telling us that we will be heard just makes for good press, b/c in actuality if they were really interested in pleasing their customer base, they would have had to simply look no further than their online forum for direction.
Their forum has to be one of the worst one's that I have had the unfortunate experience of subscribing to. Throughout their forum you frequently see questions or suggestions go unanswered or simply ignored. This company I believe is interested simply in taking the money and run. How else can you explain the fact, that somoeone who buys a used imate is required to pay an exhorbitant fee of $60 for the privilege of upgrading their rom. Does any other company do this? I purchased my JJ new, but a colleague opted to forgo the update and save his cash.
I had a nightmare episode with their "online support" more abuse then support and this has left a really bad taste in my mouth.
edved.
Hmm... what is their contact phone number for support? becuase I cant get any help through their forum, email, or "live" support so i should get them a call. Their contact info isnt posted on their site.
email
[email protected]
I purchased a T Mobile MDA to use with my Cingular/ AT&T service. The unit so far has been nothing but problems. I barely if anytime get reception in my basement whereas my Nokia 6620 got it.
My battery life is horrible i charge it and leave it overnite and when i get up after about 10hrs it is at 20%. Nothing is on i did a soft reboot and then charged and removed from charger. No wifi or bt is on. I decided to update to the cingular rom from summit to perhaps get a better reception and also was told if i flash when my battery is at full capacity it tends to give better battery life. I got none of that, just a cingular logo at startup.
I call T Mobile and they ask for my # but i say i just use the phone as a PDA so i couldnt mention reception problems. They said i have to call HTC to get it replaced.
I really was looking forward to owning a ppc and now my experience is horrible. I now want to get the universal but thats about 300$ more so i may just have to go back to my Nokia.
I'm not sure what the implications of changing phone providers are (if any)...
But, here in the UK, I purchased the T-Mobile MDA Compact (JAM), had to return it because it wouldn't start up and I just gave it to a T-Mobile center; it would be then upto them as to how it is repaired- whether 'in-house' or manufacturer.
Did you not purchase the MDA with a SIM card?
Perhaps things work differently in US (presuming you are from there)
Ya, It came with a sim card. But i am not using it since i have cingular service with my phone.
The store does provide returns upto 14dys of purchase, but i am around 30dys of purchasing it.
sh500 said:
I'm not sure what the implications of changing phone providers are (if any)...
But, here in the UK, I purchased the T-Mobile MDA Compact (JAM), had to return it because it wouldn't start up and I just gave it to a T-Mobile center; it would be then upto them as to how it is repaired- whether 'in-house' or manufacturer.
Did you not purchase the MDA with a SIM card?
Perhaps things work differently in US (presuming you are from there)
Click to expand...
Click to collapse
here in UK and the EEC we have it cushty, sale of goods act and the EU wide equivilant gives us very good protection as consumers
sadly the rest of the world has yet to catch up
Yes, by default, I think most (if not all) electrical goods in the UK come with a standard one year warranty.
I had to give my MDA Compact back about 3-4 months after purchase- no questions asked (and it was I whom caused it to die!)
So what are you going to do now?
I am experiencing battery drain too and I know the cause, just don't know how to fix it.
a ROM update will most likely fix the issues, but ask HTC if they will take it after you flash it i it fails first
sh500 said:
Yes, by default, I think most (if not all) electrical goods in the UK come with a standard one year warranty.
Click to expand...
Click to collapse
Yep. Although the manufacturer warranties are actually in addition to your statutory rights as a consumer under the Sale of Goods Act et al.
http://forum.xda-developers.com/viewtopic.php?p=285301#285301
to quote from that post linked to above
Manufacturer’s guarantees are in addition to the rights conferred on the customer by law. ‘Statutory’ rights are against the seller NOT the manufacturer and any guarantee cannot take away your statutory rights.
You also have rights from The Sale and Supply of Goods to Consumers Regulation which were brought out on 31 March 2003. Instead of a refund you can ask for a replacement or repair. If goods become faulty within the first 6 months of purchase it is assumed they were faulty when you got them. Within the first 6 months the trader must prove that the fault was not there when he sold you the goods. See www.consumerdirect.gov.uk for further information.
Click to expand...
Click to collapse
the second paragraph refers to the europena legislation but be warned, you can only apply one law or the other (sale of goods act).
if you go down one route, you cant then change to the other if it becomes easier.
the basic thing to remember, is that goods must be sold fit for the purpose.
to me, that means working order (bar accidental etc damage) for the length of my minimum contract
Why didn't you get a Cingular 8125?
ZzFDKzZ said:
Why didn't you get a Cingular 8125?
Click to expand...
Click to collapse
I kinda agree but I DO so much prefer the black MDA keyboard over the hard to read 8125 in the glare (at least for me)
Steven
well i will tell yo why you gotta go through htc to get your waranty. and it is simple. You are using a tmobile fone with cingular. there for you cant get it insured through singular. The same thing happened when i brought my se w600i to t-mobile. and then i got water in it. go figure. now i have a t-mobile mda and i love it. best thing i would suggest is to get a phone that is with your provider. less money in the long run
well i got a deal on the mda for 300. so i went with that instead of paying 450 for a 8125 on ebay.
but, i got a freind account info that has tmobile. i will try calling and using his info to get it fixed.
My experience. I had problems with my unit, phone up TMobile, they asked me to contact HTC, I did, I have the problem solved, within a week (actually 2 problem solved within 2 weeks)
hi ppl,
I am now on my fourth hero through orange UK, having had the previous ones replaced due to.faults with the phone's earpiece.
I am aware that orange's policy to offer a different model replcement after the third replacement, so I am thinking, if my phone breaks again(which I could just make up that it has), what model are they likely to allow me to choose from?
Will it be from the same price range as the hero or will they allow me to choose from something like the desire since its the only other phone that orange offer that runs on HTC sense? (which is why I chose this phone anyway). obviously I wouldn't settle for a tattoo.
any advice from people who have been offered a different model through orange care is much appreciated. also any ideas on what I should say to tie them down to giving me the desire?
thanks a lot
mcall_r
Sent from my Hero using the XDA mobile application powered by Tapatalk
<rant>
Aaah, Orange, who are replacing my Toshiba TG01 for the 3rd time tomorrow. When I called in I got disconnected loads of times, and eventually got through to sales (who were the only people to pick up inside 10 mins), who then put me straight through to a CSR. The CSR was absolutely useless, barely understood English and was trying to follow a script ("my phone doesn't turn on" - 'ok, can you go into the menu and reset it' - "..."), and eventually decided that I didn't own my own account and refused to help me any more. After repeatedly asking for a manager I got put through to a supervisor and got into an argument with him because although my charger and handset were faulty, Orange would only replace one at a time, would only provide refurbished kit (the failed unit was a damaged refurb device) and I would have to call back for the charger replacement. Eventually I gave in, and the replacement was dutifully shipped to the wrong address.
</rant>
So I wrote in an angry email, and a few hours later one of the email support team called me back. She then agreed to provide a brand new handset, charger, case and battery, and mentioned that if you had more than 3 replacements inside the first 6 months of owning the original device then Orange would offer you a replacement model of a different type and equivalent to what you were replacing. However the models they offered were really nowhere near the TG01, so I am taking a new one and selling it.
As for your case, I would suggest you write the email support team a very detailed explanation of the problems, including dates and so forth, mention the sales of goods act, and at the very least get a factory new Hero you can then sell towards the cost of a Desire. It is very unlikely that Orange will replace your 10 month old Hero with its latest shiny new super-phone at no cost. This is like asking BMW to replace a problematic 1 series with a brand new 7 series.
@mcall_r: If you manage to get a Desire out of Orange do let us know, but I don't rate your chances.
My wife had a similar situation with Orange & a Blackberry, replaced at least 3 times. In her case, on possibly the fourth replacement, they couldn't even offer the same model due to lack of stock. She got bounced round between various people & the only thing that came across consistently was that all they'd offer her was inferior old junk. Some of the staff were exceptionally rude, particularly when she got upset at one point. There was more chance of Santa dropping off a replacement phone (& no it wasn't Xmas), than of these people offering her a replacement that was at least as good as her faulty phone.
She wasn't being unreasonable. She'd have even taken an inferior phone but they couldn't offer her one with gps (though a couple did claim certain models had gps - only when I checked & pressed them they changed that to 'well it has gprs...' Can you believe it? I mean, wtf?)
The last person insisted there was nothing they could do if they had no stock; they could only offer her what the system offered & there was no way for them to know when they'd have more stock in of her existing model.
The next day she called into a local Orange shop to complain before calling trading standards. The guy in the shop was very helpful (& she hadn't needed to mention trading standards; think he was just a nice guy). He told her they'd got stock in that morning & essentially that the woman she'd spoken to the previous evening had lied to her, as she would have known stock was due in.
I know some of the employees are decent human beings & others who might be borderline will be under a lot of pressure, but as a whole, I'd not piss on Orange if they were on fire.
Oh dear,
Im sad to hear your stories about orange's poor customer service (in some departments).
Funnily enough I actually work for orange, in an orange shop, and we in retail have little to no contact with what goes on in the call centres which is why i decided to ask on here to see if anyone else has had similar experiences. Also the fact that I do not have the hero on my employee contract, only on the personal one I took out to get it.
I find that through 150 if you go through to the correct options (for instance handset replacement the options are 1,3,1,1) you get through to the nice helpful people in Darlington, North Tyneside or Newcastle, who actually most of the time know what you are talking about.
I cannot say the same about the call centres in India. Their main job is to provide support for accounts, for example adding bundles and changing service plans. They mainly read off a script and have little experience with the mobile phones themselves so do not know the ins and outs of them. Ergo them thinking that GPS and GPRS are the same thing.
So what is the email address for the email support team that I can try and complain to?
Out of curiosity, i am on orange with a 3 month old hero and the earpiece is broken.Is it a common thing? Can i get it replaced for free? Finally i cancelled my insurance and a day later the earpiece failed,did you go via phone insurance? sorry for the questions but i am raging quite a biit that it happened after i cancelled lol
The email is a page on the site, you have to go through the pages and enter some details to it to the right team. Mark it for the attention of Misha, I found her very helpful.
Insurance or not, you are covered by the sales of goods act, so a 3 month old phone should be fit for purpose. Under that you should be able to get a replacement under that.
Both orange and the company i have got the phone from have said they do not provide a replacement without insurance? I have to send the phone to HTC which i have done with my magic many times,this means no phione for me fora few weeks total BS Tbh
Hi, I bought this Hero on eBay in April, as described in this earlier thread.
http://forum.xda-developers.com/showthread.php?t=674267
I unlocked it and successfully used both Orange and o2 SIMs in it, until today.
Now I have a "No Service" message whichever SIM I try to use. I tried cleaning the SIM contacts, restoring earlier Titanium and Nandroid backups and eventually restored the official Orange 2.73.61.66 ROM.
Still no service.
Maybe it's become blacklisted. How can I check this?
Regards,
Mike
there isn't a way to check sadly, have you updated to the lastest radio, it works will all unlocked heros
here's a link
http://www.theandroidkitchen.com/fi...wnload=update-radio-32A-6.35.08.29-signed.zip
You can call up your service provider (either o2 or orange) and check whether the phone is blacklisted.
dom5079 said:
there isn't a way to check sadly, have you updated to the lastest radio, it works will all unlocked heros
here's a link
http://www.theandroidkitchen.com/fi...wnload=update-radio-32A-6.35.08.29-signed.zip
Click to expand...
Click to collapse
I love the way you've linked to an out of date radio. My sig has a link to the latest radio (AFAIK).
Thanks for the advice. I'll call the network operators involved.
Can I install the newer radio on the currently non-rooted phone or do I have to root it again first?
Mike
No - but if you update to the latest official release it should also update your radio. Either way is fine. Personally i'd say try the network first - they should give you a straight answer.
btdag said:
No - but if you update to the latest official release it should also update your radio. Either way is fine. Personally i'd say try the network first - they should give you a straight answer.
Click to expand...
Click to collapse
Thanks,
the straight answer from o2 is that the phone is not blacklisted. This seemed like a genuine, considered and helpful response, so it probably wasn't a fob-off but who knows for sure? Maybe I should get that response in writing before I pay to have the phone repaired, if such a repair is a realistic possibility.
Do radio versions become obsolete as they're superceded by newer ROMs?
I ask because from what you suggest above, it seems that wiping the phone yesterday and installing the official Orange 2.73.61.66 ROM, would've installed afresh the radio version associated with that ROM, which still had the phone showing "no service" after the installation.
Maybe installing the very newest ROM will have a better effect.
Because I'm not yet managing to pinpoint the solution, some details of the "No Service" fault might shed enough light for someone to suggest the cause.
Yesterday morning there was "No Service" using the o2 SIM which had been working OK for 4 months. Replaced the SIM with an Orange one, which worked for 10 minutes, allowing calls and texts both ways, then the Orange SIM began to display the "No Service" message constantly after this short period of functionality. This is what made me think that some sort of blacklist process was being introduced by stages, rather than it being a direct functioning/non-functioning hardware or software fault state.
Mike
Completed the 2 part update of 2.1 Orange ROM to see if that would fix the "No Service" problem but no improvement.
I recently found a thread where someone with a HTC Dream pulled the phone apart and reseated the antennae wires to successfully recover from a constant "No Service" problem.
http://forum.cyanogenmod.com/topic/4468-antenna-replacement/
Maybe the Hero is sufficiently similar for me to carry out this kind of remedy.
Perhaps I should try to get written confirmation that the phone isn't blacklisted before stripping down the hardware.
Mike
Sounds like you may want to phone orange before opening the phone. I think they have blacklisted the sim or the phone. You may well still have some form of manufacturers guarantee from HTC also.
it was Orange locked, unlocked to o2, worked fine. When you put in an Orange sim, it then decided to say no service. To me, it seems that either didn't like that Orange sim, so have blocked that, or didn't like the phone being on their network, so blocked that. Possible the phone could be an insurance scam, or that the SIM could have been registered as stolen or something (albeit incorrectly).
07973100150 from a landline / other phone. They should hopefully be able to help.
as above, it sounds like it is an insurance scam, where they sell the phone then wait a while and tell the company that it is lost.
its a big problem with buying phones off of ebay; you never know if your phone will eventually be blocked or not.
http://www.checkmend.com/uk/
that is the site that the met police recommend you use to find out if a phone is stolen.
I called Orange and they told me that the phone is blacklisted as it
has been reported "stolen or lost". Orange said that contacting eBay
and resolving the matter through them would get the blacklisting
lifted.
I spent most of the rest of the morning trying to negotiate the eBay
online resolution procedure but it doesn't recognise items bought in
April.
I telephoned to speak to an eBay person and contacted a lady who told
me that the 45 day dispute period was over and my only recourse was to
take the matter to the police.
Maybe there is a PayPal resolution possible so I'll try there next.
I don't see a lot of point in trying to contact the seller under the
circumstances.
Regards,
Mike
Don't contact the seller. I would leave it to Orange and contact the police as well.
Definately phone the police, The seller has commited fraud, or had originally stolen the device themselves. I'm shocked at eBay, they should be helping with this due to fact that, again, it is fraud / theft, disregarding the 45 day policy. I'd see if you can phone again and get someone more understanding.
I agree with btdag, definatley don't contact the seller.
Remember to keep records of all correspondence with police/eBay etc, as this will likely turn out to be insurance fraud, where the seller has reported the phone stolen or lost. By reporting this to the police, along with your proof of purchase from the seller (ideally paypal information showing seller's address), they should be satisfied you actually purchased it, and will likely end up chasing up the insurance company that paid out.
The seller will likely end up being done for insurance fraud here, so make sure you don't do anything which could prejudice legal proceedings, like contacting them. This is a matter for the police now.
Just my $0.02
Thanks for all the good and detailed advice. It's more convincing for the fact that everyone is offering a similar opinion.
There's just one aspect of the situation I'm concerned about. This is based on the suggestion by some people elsewhere, that the blacklisting by Orange could be a mistake. Something that is not uncommon it seems. I'd like to ensure that the blacklisting is not a mistake before I approach the police on this matter.
Once I'm convinced that the blacklisting is for a genuine reason, I'll follow the advice given here with gusto.
Regards,
Mike
use the checkmend site to make sure its actually stolen.
its recommended by the police, after calling orange its your other real alternative in finding out.
i cant see how it is oranges mistake. if it was a fault with your sim, fair enough, but you tried with a different network, no?
personally i wouldnt bother with the police. id just resell it on ebay as faulty and chalk it down to a lesson learnt and never buy a phone off of ebay again.
thats just me though.
This happened to me when I bought an MDA Vario 2 (HTC Hermes) from eBay. ebay won't help as the seller just waits for a few months before committing the fraud. I tried eBay and Paypal with no success, and reported to the Police who were predictably uninterested. Sorry to be the bearer of bad news, but I'm afraid you're stuffed - lesson learnt, I don't buy phones from eBay any more. T-Mobile customer services told me that it's very common, and that if you buy a second hand phone you should ring the network and register it as yours - that way if someone else tries to report it as "lost" the network won't do it.
Cheers,
Tim