I am looking at the HD2 on T-mobile (with Orange at the moment) Have the phones from MFD got T-Mobile branding and content or are they standard HTC? Are all the programs (sat nav etc) included as with other networks?
Cant decide on T-Mobile or Vodaphone, signal OK on both in my area.
Thanks in advance.
I received my HD2 from mobilephonesdirect on a T-mobile contract and the phone is a standard HTC phone - no T-mobile branding. All the software seems intact - Youtube, facebook, twitter apps are all there - the wireless router works - I tried it, installed myplayer and I can stream BBC iPlayer and ITV etc over 3G. Oh and it comes with the leather case - I think the T-mobile branded version have omitted the case. A lot of people have been whining about Mobile Phones Direct but the service I received was OK - I ordered it on Thursday - expecting it to be dispached the same day but it wasn't. When I phoned them they said they had been inundated with orders - it was a bit annoying that they didn't change the wording on the web site to let people know it might take a couple of days extra. I think I finally received mine on the following Tuesday.
de5perate said:
A lot of people have been whining about Mobile Phones Direct but the service I received was OK - I ordered it on Thursday - expecting it to be dispached the same day but it wasn't. When I phoned them they said they had been inundated with orders - it was a bit annoying that they didn't change the wording on the web site to let people know it might take a couple of days extra. I think I finally received mine on the following Tuesday.
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Click to collapse
Their service is fine up until the point where your phone arrives. Where things go wrong is if your phone is faulty and you want an exchange - your chances of actually getting one are quite slim. The same applies to returning it within 7 days under the distance selling regulations - they will point to a page in their terms and conditions which (illegally) claims that they only accept returns if the box hasn't been opened and refuse to comply.
go here
http://www.mobiles.co.uk/vodafone-htc-touch-hd2.html
I regret not having done my research before buying, there are enough other horror stories out there... lies, poor service, failure to deliver, honour returns, etc. etc. etc. The phone is thankfully fine and untouched. God only knows what pains and expense I'll have to go if I ever have any problems with it.
Now that others are offering it on contract, there's no need to take the risk tbh.
As the saying goes, there's no smoke without fire.
My experience with them was terrible. No communications, blatant lies... I hope my phone never gets a fault.
After the recent shambles, there were a few new threads on here ie "mpd- actually quite good, ordered monday got tues", I ordered ages before and got it thursday. MPD damage limitation team?
Yeah, I got one from MPD. No branding (not even a T-Mobile splash screen), 2GB card and pouch. Can't really fault the service to be honest. Got the dispatch letter on the Friday and it came the next Tuesday. All working well so far *touch wood* and, other than the initial rush for handsets, which I think caused the delays, I would probably recommend them.
Their website is badly designed(dont use IE), their customer service drones cant really do anything but it was on my doorstep within 21hrs of eventually clicking the buy button.
Related
Hi, I really kind of hate askin questions like this, cause so many opinions can vary, but I am trying to get a few ideas on reputable dealers, since I have never dealt with any of them before, I was planning on getting one through Smart-Mobile-Gadgets, they were just mentioned in a few reviews/posts I read in the beginning and seems like a good dealer, but I see so many other places offering TyTN's now.
If you have bought a TyTN and recieved a US charger without the UK adapter, or have had to send your unit back for warranty and recieved good customer service or know of places with good warranty contracts/extended service, or just know of a very reputable dealer, any info you might share would be greatly appreciated.
Also if you happen to know any dealers that have been shipping the 630 serial models.
Thanks
I used phonesource-usa via eBay w/o any issues at all. When Christian replaced my original TyTN, the new one came through with an HT630 serial number. He offered a 3 day return policy on eBay. I'd also check his website to see if it's the same there or not.
I have heard good things about phonesource, but MMB (Mad Monkey Boys Gadgets) I have dealt with personally and he is excellant. Recieved a USA Charger with mine and the 630+ Ser #. excellant communicaitons as well.
I went through quite an exercise on my quest for a TyTN:
1. I went to Smart-Mobile-Gadgets, and pre-ordered an early shipment from him in late July for an August ship date. Unfortunately, he ended up getting a bad shipment (all MTeORs and no TyTNs), but I'm happy to say he promptly refunded my money. (Overall experience: no phone but still an "A")
2. I went to PhonesourceUSA. I bought a TyTN (628-series), which he promptly shipped to me overnight (I paid extra for that). (Overall grade: "A+")
3a. After about a week with the TyTN, I experienced the stupid stylus silo problem. I arranged to have the device replaced as a DOA. In support of this, I shipped the device out for Saturday delivery, with the expectation that a replacement would be shipped back to me the following Monday. I would have preferred that he ship the replacement before he received the bad unit, but I could live with this arrangement. (Interim experience: "B+")
3b. Well, it didn't ship on Monday... and it wasn't until Tuesday when I called to complain that he did ship a device... but he shipped it 7-day Ground! Unfortunately for me, this happened around the Labor Day holiday, and a full 10 days passed without my replacement TyTN. Suffice it to say I was IRATE... especially after having paid the premium for overnight the first time around and specifically requesting that he send it as quickly as possible (I needed my phone back). Bottom line, I did get my new device earlier this week (630-series), and it seems to be working fine, but the shipping fiasco turned what had been a very good sales experience into a very disappointing one and soured my opinion of this vendor. (Overall grade: "C-")
So the moral of the story: go with the vendor that's going to do right by you on the support front. Given the opportunity to do this all over again, I think I would have bought from MadMonkeyBoy. Although his website is the toughest to use, he's got the scale and the track record to back up what he sells.
Of course this is just my personal experience/opinion and YMMV....
madmonkeyboy all the way.
Bought my HTC Prophet from him....
And now my HTC TyTN.
I keep telling myself not to get the Trinity when she comes out but I'll most likely get that from David as well.
My TyTn
I bought my TyTn at my local dealer !
Fox-Computer in Paris http://www.fox-direct.com
With the GPSlim 240 Holux.
MMD too
www.itmagasinet.dk
I wouldn't recommend for anyone else though; they don't live up to their responsibilities concerning RMA.
Luckily I'm getting more and more happy with my device, so I'm not going to return it anyway ;-)
/Martin
MadMonkey Boys if you are in the states. Not a big bells & whistle web site, but offers fast, reliable service, and stands behind his sales.
john1027 said:
MadMonkey Boys if you are in the states. Not a big bells & whistle web site, but offers fast, reliable service, and stands behind his sales.
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Click to collapse
I'd rather David spend his time on Customer Service and fast shipping than a website.
Brought mine from mobileshop.com - placed the order about 2PM, arrived 9AM the next day! Didn't even pay a dime for the device or shipping. £35/18months. Magic.
Guys, im not too sure if this is the place, but i'm at the point where i think i may have to take Orange UK to court.
Mid august, i finally had the option to upgrade to an SPV M3100 (Hermes), which i gleefully did.
By the end of august, i had severe keyboard problems, and had to order a replacement.
Phone #1: Faulty Keyboard
Phone #2 Shipped to me
The second unit was fine for a grand total of 3 weeks...at which point...the same old keyboard problems (half the keys not working) starting reering its ugly head, along with the fabled screen alignment issues. I called orange...(we'll gloss over the 3 hours on hold, not being cut off when the offices closed at 10pm)...
Phone #2: Faulty Keyboard, Faulty digitizer, Stability issues, lost reception (only able to restore on hard reset)
Phone #3 Shipped to me...
And so here we are....a whole 13 odd days later....and yup....the keyboard has screwed up again....and im losing signal all over the shop (one second full, next gone so NOT a signal strength issue). I called Orange, and told them that this is unacceptable...that ive paid for a phone, paid for a service, and get neither....
And yet....no offer of another device.....and why pray tell?! Because the first two reps listed the faults in different orders (or missed them altogehter). So....
Phone #3: Faulty keyboard, lossy signal
Phone #4 on its way to me for Thursday.
So this is what i get for being a high-cost customer, i have bills of £100+ each month, im on a high-end tarrif, and i have a top-scale phone. Yet....the supervisors never ring back or are busy...and Orange's correspondence dept haven't replied to my fax sent over a week ago.
As a result of the changed phones, i've lost data, i've lost time, i've lost money (software regged to IMEIs), and i've lost all faith in Orange UK.
Am i the only one that has had THIS MUCH OF A PROBLEM with this network, or is this how they treat everone?!
Apologies for the endless b*tching in this here post, but i am SO appauled by all this, i've half a mind to either NOT pay the next bill and let them chase me, or contact my CA bureau and Trading Standards and see if they will tolerate a customer NOT recieving what they paid for?
Mate you need to look at the Supply of goods to consumer regulations 2002. This updates the Supply and Sale of Goods and Services Act 1982 and gives you all the rights you need.
deep-blue that is terrible but I know a guy who has had three in two weeks because on everyone of them the keyboard didn’t work.
My miniUSB socket has been a little dodgy for the past week then today i pulled the charger out and the socket came out with it. This wouldn't be a problem if it wasn't for the fact i've updated the firmware to the new QTEC. Is there any way of changing the firmware over bluetooth or infrared?
I'm a bit stuck because the only way to get it fixed is either to go to t-mobile with the correct firmware on or to open it up and try and solder the miniUSB back.
I'm guessing that updating the firmware to a non-tmobile will void it? Even though this problem could never be caused by the change of firmware.
Any ideas would be really helpful (i'm pretty desperate!).
Cheers,
Nick
I would just send it in and hope they don't check/care that you have changed your ROM. BTW, I just had the same problem with the mini USB plug except mine got pushed INTO the phone. Luckily, I had the new Tmobile ROM installed (but I had done all SORTS of warranty-voiding stuff with it in the past) sorry dude.
T-mobile trying it on.
Well got the same problem my 11 month old MDA Vario's (STD T-mobile rom) socket fell into the phone when I plugged it in to recharge in mid December....
Took it into my T-mobile shop and they sent it for repair...
Now back from Christmas holiday just been in to get it and been told that its "out for quotation", phoned t-mobile direct and have been informed that their repair centre is viewing it as damage rather than warrantiable and a quotation is on its way to me....
Totally unacceptable of course, its a design or build problem, was very angry when I came off the phone to T-mobile...
And now I read that T-mobile on both sides of the atlantic are accepting this fault as warrantiable.
Would be interested in the details of anyone who has had this problem and had it repaired by t-mobile (particularly in the UK)...
Will be talking to the Consumer Direct (part of UK Gov's Office of Fair Trading) on Monday and hopefully getting them to investigate....
Any help advise or experiences more than welcomed Thanks...
Oh and sorry for semi shanghaing the thread!!
I have had this issue twice . both were warrantable exchanges . no hassle from tmobile . 1 of the csr reps even told it happened to her twice so she already knew what the situation was and set up the warranty exchange no questions asked. fyi I'm in america nyc to be exact. hopefully I never experience it again. but hey I'm still under warranty and with 3 day shipping I wasn't down more then 1 and a half business days (broke and ordered replacement on a monday night, replacement arrive by ups on wed early afternoon. well worth the $15 shipping charge)
p.s. the 1st one I exchanged I flashed a cooked rom on it and cid and sim unlocked it . I just did a hard reset and hoped they never caught it. lol that was almost a year a go never been charged for it. also the worst that will happen (atleast tmo usa) if tmo determines your damage to be out of warranty is they'll charge you a $100 out of warranty fee. likey 2 phone bills later but you get ya replacement 3-5 days later. well worth taking the "gamble" of warranty exchange
just happened to me...it pretty much fell out. tmo just exchanged it. it had been a warranty exchange phone that the usb fell out on. the one they sent me had a bad speaker, so i got yet another warranty exchange (2 in less than a week)...these are refurbs that they use for warranty exchanges, so test them out pretty well when you first get them. this one from yesterday so far is really nice. the silo is tight, the slider is very tight (both issues with the broken usb one) the sound is great...so i am in the process of making all my rom mods now.
the tmo rep had heard about the usb issue before, so apparently, it is not uncommon!
Thanks for your replies, so it looks like Tmobile US accept its warrantiable and Tmobile UK dont......
Any positive UK responses ????
Thanks again
Simon
T-Mobile not budging
Well have just given T-Mobile UK customer service one last try and got the same response...
"if their engineers say its not warrantiable, its not warrantiable", no need to give a reason why, no reason to take into account the presedence of cases where this very fault has been repaired under warranty.
I have spoken to the UK Governments Consumer Direct team and will be writting a letter to T-mobile giving them notice that I plan to pursue legal action under the Supply of Goods and Services Act 1982....
As the goods supplied were not of satisfactory quality and have not lasted a satisfactory period of time (the length of the 18 month contract would have been a good start)
Anyway any more experiences of this problem and how T-mobile responded???
SIMONG said:
Well have just given T-Mobile UK customer service one last try and got the same response...
"if their engineers say its not warrantiable, its not warrantiable", no need to give a reason why, no reason to take into account the presedence of cases where this very fault has been repaired under warranty.
I have spoken to the UK Governments Consumer Direct team and will be writting a letter to T-mobile giving them notice that I plan to pursue legal action under the Supply of Goods and Services Act 1982....
As the goods supplied were not of satisfactory quality and have not lasted a satisfactory period of time (the length of the 18 month contract would have been a good start)
Anyway any more experiences of this problem and how T-mobile responded???
Click to expand...
Click to collapse
Good move on this, please keep me updated, I'm a UK T-mobile customer also.
OK so while I wait for T-mobiles response ot my warning of legal action letter, have set up this email addie....
[email protected]
If anyones had the socket breaking problem, could the email me a few details of who they are what their network is and what happened....
pretty sure as an early adopter with the problem, that this may be the tip of the forthcoming iceberg...
obviously no information you give will be used for anything other than my discussion with t-mobile!!!!
thanks
Simon
Success!!!!!!
OK so the long and the short of it, I am now in possession of a nearly new MDA vario replacement unit from T-mobile UK.
Last Friday I had a call from their email customer services department (and then a call today from their letter customer services department more of this later but worth noting that they are different teams apparently working independantly of each other and both far more qualified to help with real problems than the 150 service... infact the email customer services rep todl me to email instead of phone in future....).
After half an hour with the lady repeating the T-mobile party line, which included the fact that having spoken to the engineers and the T-mobile legal team, she could confirm that the UK Supply of goods and services Act 1982 on covered phones for 6 months.... an interesting "fact" completely against the letter of that law and against the understanding of the office of fair trading's understanding..
And having finally moved her onto the more interesting if its damage why does T-mobile US fix it under warranty.....
We concluded with her advising me that the T-mobile engineers wouldnt touch the phone under warranty and that she would talk to my local company store and call me back in 10 minutes.
I assumed thats the last I would hear of her, but give her due respect, 30 minutes later she phoned back and told me she had talked to the shop was more aware of the total situation and.....
Would be sending me out the replacement phone over night by next day recorded delivery!!!!
She also offered me some compensation for my T-rouble (1 months contract fee refunded) which I didnt expect but willingly accepted!!!
Best of all next morning when the phone arrived it was a complete set, so spare battery charger, case, backplate (with rubber still in shock horror!!!) and a couple of styluses!!!!!
So my faith is once more restored int T-mobile, hopefully this was a jink in the generally excellent service I have had from them... (here's hoping!!!)
Anyway today the registered letter must have landed as I had a call from their letter based customer service department (an even more helpful person still!!)... checking to make sure I was happy.. thought it might be a crossed wire but no she knew about the replacement phone!!
This lady listened to my full story again, including mentioning my "new" email address as above and the posts on this site... she advised that she will be looking into the issue further and seemed very interested in the number of responses I had had from my previous post......
Supposedly I will be getting her email address (not got it yet!!) so that I can send her contact details of those UK t-mobile customers with the problem that have contacted me (obviously will be asking your permissions first!!!)...
So not promising anything (cos I cant) but if you are a UK T-mobile customer with this problem let me know on the email address above, guess it cant hurt!!!
Simon
p.s. thanks for all the help and support and stories of success!!!!
Congratulations!
As my phone had taken a bath at one stage and I'd opened it to clean it up, I guessed that I would have no luck with a warranty claim for my broken USB socket. I just got it back this morning from being repaired by a bloke at the market - £35 for a new socket to be soldered on. It charges and ActiveSync worked initially but then disconnected after a few minutes - so I need to decide whether to do without it again for a few days while they have another go, or just use USB to charge, and sync over GPRS.
ok got the email address and apologies to eileen but she sent it before my last post, must have got caught up in gmail somewhere....
will compile any stuff received over the next week or so and send it to her.
cheers simon
hmmm
simon i have been reading the post's and im also in the position you was in. i am at this moment in time having issues with t-mobile on fixing my mda (usb port) i have just got off the phone to HTC europe who make the phones and they are not prepared ton fix the phone if t-mobile dont ppick up the tab HMMMM! im at a loose end here banging my head at a brick wall. can anyone help.
many thanx
mikey
OK OK so I guess I spoke to soon......
6 months on and guess what.........
Unplugged the usb cable from my vario last night and "pop" the socket moved forward with the cable.
Not having the patience to go through all the loops.. I pulled up the last contact details I had from my previous problems and called the internal number given...
This gave me an 0845 number for the customer complaints team as apposed to customer service).
Gave that a call and was picked up by a T-mobile staff member called Carmen... who's surname appears to be "....no my name is just Carmen...." and amongst being told that not having a current case I shouldnt be using the number, I went back through the normal high quality T-mobile hoop.
This being the one that starts at Disdain and cynicism and endeds up at dismissal and a shouting Customer Service Rep (Do they really not train their staff at T-Mobile...). Actually the conversation ended with her tell me she couldnt deal with me anymore and that I had to phone 015!!!!
Anyway long and the short of it.....
My contract is up in three week so the implication was that I was just after a free upgrade... Explained that no I wanted a working phone so that I could continue my contract until the Kaiser came out and then negotiate a new contract with them.
Told that I could have an early upgrade but definitely not a repair or replacement, now at this point just to be clear they have offered me a Vario II at £240..... Obviously not an option.
Also gave me the T-mobile party line that they only supply the Network service not the phone as its a freebie.... As explained before this means it is not covered under the Sale of Goods act.... But unfortunately for T-mo it is definitely irrefutably covered under the Supply of Goods and Services Act 1982.
So here we are valued premium customer or so they tell me, to close to the end of their contract to have their phone repaired or replaced, but only able to "upgrade" at £250 or a significant downgrade.
Consumer rights be damned..
Anyway another letter in to them, threatening small claims court... got a feeling that this time I may just have to get my suit out and dusted down.
Will keep you all updated......
p.s. [email protected] is active again..... if any of you want to add to my little list of affected customers!!!!
i have the same problem. but i am using cingular since the mda came out way b4 the 8125. anyhow how can i get tmobile to fix it?? can i?? my brother have tmobile.
hi ppl,
I am now on my fourth hero through orange UK, having had the previous ones replaced due to.faults with the phone's earpiece.
I am aware that orange's policy to offer a different model replcement after the third replacement, so I am thinking, if my phone breaks again(which I could just make up that it has), what model are they likely to allow me to choose from?
Will it be from the same price range as the hero or will they allow me to choose from something like the desire since its the only other phone that orange offer that runs on HTC sense? (which is why I chose this phone anyway). obviously I wouldn't settle for a tattoo.
any advice from people who have been offered a different model through orange care is much appreciated. also any ideas on what I should say to tie them down to giving me the desire?
thanks a lot
mcall_r
Sent from my Hero using the XDA mobile application powered by Tapatalk
<rant>
Aaah, Orange, who are replacing my Toshiba TG01 for the 3rd time tomorrow. When I called in I got disconnected loads of times, and eventually got through to sales (who were the only people to pick up inside 10 mins), who then put me straight through to a CSR. The CSR was absolutely useless, barely understood English and was trying to follow a script ("my phone doesn't turn on" - 'ok, can you go into the menu and reset it' - "..."), and eventually decided that I didn't own my own account and refused to help me any more. After repeatedly asking for a manager I got put through to a supervisor and got into an argument with him because although my charger and handset were faulty, Orange would only replace one at a time, would only provide refurbished kit (the failed unit was a damaged refurb device) and I would have to call back for the charger replacement. Eventually I gave in, and the replacement was dutifully shipped to the wrong address.
</rant>
So I wrote in an angry email, and a few hours later one of the email support team called me back. She then agreed to provide a brand new handset, charger, case and battery, and mentioned that if you had more than 3 replacements inside the first 6 months of owning the original device then Orange would offer you a replacement model of a different type and equivalent to what you were replacing. However the models they offered were really nowhere near the TG01, so I am taking a new one and selling it.
As for your case, I would suggest you write the email support team a very detailed explanation of the problems, including dates and so forth, mention the sales of goods act, and at the very least get a factory new Hero you can then sell towards the cost of a Desire. It is very unlikely that Orange will replace your 10 month old Hero with its latest shiny new super-phone at no cost. This is like asking BMW to replace a problematic 1 series with a brand new 7 series.
@mcall_r: If you manage to get a Desire out of Orange do let us know, but I don't rate your chances.
My wife had a similar situation with Orange & a Blackberry, replaced at least 3 times. In her case, on possibly the fourth replacement, they couldn't even offer the same model due to lack of stock. She got bounced round between various people & the only thing that came across consistently was that all they'd offer her was inferior old junk. Some of the staff were exceptionally rude, particularly when she got upset at one point. There was more chance of Santa dropping off a replacement phone (& no it wasn't Xmas), than of these people offering her a replacement that was at least as good as her faulty phone.
She wasn't being unreasonable. She'd have even taken an inferior phone but they couldn't offer her one with gps (though a couple did claim certain models had gps - only when I checked & pressed them they changed that to 'well it has gprs...' Can you believe it? I mean, wtf?)
The last person insisted there was nothing they could do if they had no stock; they could only offer her what the system offered & there was no way for them to know when they'd have more stock in of her existing model.
The next day she called into a local Orange shop to complain before calling trading standards. The guy in the shop was very helpful (& she hadn't needed to mention trading standards; think he was just a nice guy). He told her they'd got stock in that morning & essentially that the woman she'd spoken to the previous evening had lied to her, as she would have known stock was due in.
I know some of the employees are decent human beings & others who might be borderline will be under a lot of pressure, but as a whole, I'd not piss on Orange if they were on fire.
Oh dear,
Im sad to hear your stories about orange's poor customer service (in some departments).
Funnily enough I actually work for orange, in an orange shop, and we in retail have little to no contact with what goes on in the call centres which is why i decided to ask on here to see if anyone else has had similar experiences. Also the fact that I do not have the hero on my employee contract, only on the personal one I took out to get it.
I find that through 150 if you go through to the correct options (for instance handset replacement the options are 1,3,1,1) you get through to the nice helpful people in Darlington, North Tyneside or Newcastle, who actually most of the time know what you are talking about.
I cannot say the same about the call centres in India. Their main job is to provide support for accounts, for example adding bundles and changing service plans. They mainly read off a script and have little experience with the mobile phones themselves so do not know the ins and outs of them. Ergo them thinking that GPS and GPRS are the same thing.
So what is the email address for the email support team that I can try and complain to?
Out of curiosity, i am on orange with a 3 month old hero and the earpiece is broken.Is it a common thing? Can i get it replaced for free? Finally i cancelled my insurance and a day later the earpiece failed,did you go via phone insurance? sorry for the questions but i am raging quite a biit that it happened after i cancelled lol
The email is a page on the site, you have to go through the pages and enter some details to it to the right team. Mark it for the attention of Misha, I found her very helpful.
Insurance or not, you are covered by the sales of goods act, so a 3 month old phone should be fit for purpose. Under that you should be able to get a replacement under that.
Both orange and the company i have got the phone from have said they do not provide a replacement without insurance? I have to send the phone to HTC which i have done with my magic many times,this means no phione for me fora few weeks total BS Tbh
Hallo everyone, I couldn't find any new threads so I'm starting a new one. I took my HD2 to a Milan service center because there was a slight crack in the LCD screen; the phone fell from my hands, it was in its case but cracked anyway..I accepted a hefty 201 Euro charge, and was told that I would get it back (fixed..) in 7/10 days. This was on My 18th. After 2 weeks I called and was told to call HTC directly, there were no news. HTC told me there was a shortage in LCD screens, the problem was being solved and to call back in another 2 weeks. I called yesterday (HTC Europe..) and I was told the problem is indefinite, they have no idea when it will be solved. I asked why wasn't I told right away, I could have kept my phone (it was working) until they had fixed the shortage...and so
today HTC called me back and proposed to return me the HTC2 NOT fixed, that I should ask the service center that I did not want to fix it, and I would "only" be charged for the delivery service to and from the HTC service.
At this I blew up, and said in NO WAY was i going to ask to have it back not fixed so it would look like I did NOT want it fixed...just so they could charge me for it! I still need a fixed phone! So I just told him to keep it there until they had solved the hardware problem, and I would have a consumers' association write to them...
..I'm thinking of buying a new phone, maybe this new Samsung Galaxy...
..but I'm SO ANGRY!!! NO MORE HTC!!!! Does anyone know what is going on? I've never heard of anything like this!!!
Sorry for your bad experience. Quite a few people here will be familiar this kind of thing. I once tried to make a warranty claim on my HTC Touch Pro...in the end I gave up.
Check how much the 'postage' charge is before you agree to anything. This and the handling fee is normally quite high (well, in the UK it is). Keep complaining about it and don't back down?
HTC bad customer support
Thanks for your reply Ouzo..but I am in now way going to get them to send me back the phone if they don't fix it, and have to pay for postage! I'm going to have a lawyer write to them, and a Consumers' Association. They can keep it until it's fixed. And they HAVE to fix it sooner or later or start paying penalties. The doc I signed says I have to pick it up within 90 days or I will be charged for deposit...
What I am going to do, is go out and buy another phone...and NEVER AGAIN an HTC...
I'm not sure if any of the other phone manufacturers are any better unfortunately. Either way, good luck with your new phone, and good luck getting your phone fixed by HTC.
bionksie said:
Thanks for your reply Ouzo..but I am in now way going to get them to send me back the phone if they don't fix it, and have to pay for postage! I'm going to have a lawyer write to them, and a Consumers' Association. They can keep it until it's fixed. And they HAVE to fix it sooner or later or start paying penalties. The doc I signed says I have to pick it up within 90 days or I will be charged for deposit...
What I am going to do, is go out and buy another phone...and NEVER AGAIN an HTC...
Click to expand...
Click to collapse
I would never claim in a warranty for just this reason. Smash it pay the £20 for excess on the insurance get them to pick it up and take it away and get a replacement at the door.
I've done this two or three times with my mobile insurer, works a charm. I'd pay the £20 excess again and again just for the privilege of getting them to take it away and getting a replacement there and then.
HTC Customer support is bad!
Hi Kalavere, that's pretty funny! But unfortunately I don't have insurance. I didn't even have that option, it wasn't a telecom device, but I bought it unlocked from a regular store. I going for the Samsung Galaxy...and when they decide to send it back to me, it's being sold. Goodbye forever HTC..
(though I know that Samsung Customer Service will be just as bad...).
Can totally empathise with your situation. Sent my HTC Desire for repair (external speaker stopped working) in UK 6 weeks ago. Sent it in original retail packaging with battery.
Only just received a replacement today. It arrived in bubble wrap in a plastic envelope...no retail box, no battery and lost proof of purchase.
Have had several shouting matches with their p!$$ poor customer services deparment. Have emailed UKs BBC Watchdog TV programme for help in getting some sort of compensation. Will let you know if I get any joy.
In the meantime, I would recommend anyone else in the UK who has problems with HTC Customer Service to also email BBC Watchdog....the more that email, the more something might get done.
BBC or HTC
babblerx said:
Can totally empathise with your situation. Sent my HTC Desire for repair (external speaker stopped working) in UK 6 weeks ago. Sent it in original retail packaging with battery.
Only just received a replacement today. It arrived in bubble wrap in a plastic envelope...no retail box, no battery and lost proof of purchase.
Have had several shouting matches with their p!$$ poor customer services deparment. Have emailed UKs BBC Watchdog TV programme for help in getting some sort of compensation. Will let you know if I get any joy.
In the meantime, I would recommend anyone else in the UK who has problems with HTC Customer Service to also email BBC Watchdog....the more that email, the more something might get done.
Click to expand...
Click to collapse
Try to use my tread for that BBC w.dog
If it's help you.I'll be happy.
http://forum.xda-developers.com/showthread.php?t=844980
HTC servic in UK is boring at all.