Hi,
I have a strange problem with the config of Outlook on my Windows Mobile 6.5 which I hope someone might be able to offer some help with. This is on a HTC HD2 with standard ROM, v 1.48.405.2 (71294) WWE.
I have configured it to connect with our work Exchange Server, and all is well, except for the "from" email address. On our exchange server I have several smtp email addresses associated with my account, for example:
[email protected] ; [email protected] ; [email protected] (a total of 5).
My main address is [email protected], but for some reason when I go to send an email from my mobile device the from address is [email protected], and I cannot find any way to change this.
I checked the device registry and found an entry:
HKEY_CURRENT_USER\Software\Microsoft\ActiveSync\Partners\{xxxx}\EmailAddresses
The contents of this entry showed all my smtp addresses, and had my main address as the final entry, and [email protected] as the first entry. So, I thought it's worth a try to swap them around - I did this, and did a soft reset, but the problem still persists.
Has anyone any suggestions ? Any help appreciated.
(Hope I explained this clearly).
Regards, Jon.
Resolved - using correct default smtp address now
Managed to resolve this, in case anyone is curious / has similar problems. I cannot be 100% sure which action resulted in it working, but I did the following:
- had our IT admin delete then re-add the smtp email addresses to my account, ensuring correct one was marked as default / primary
- deleted the Outlook account from my HD2.
- Created the Outlook account as new on my HD2 (I did this on the phone itself whereas last time I created using Windows Mobile Device Center)
It picked up the correct default email address immediately, and checking registry (location in original post), only the default email address is shown now. Previously all smtp email addresses were listed.
I am suspicious of creating the Outlook account in Windows Mobile Device Center as causing the problem in the first place - my Exchange Server account was previously working fine with a Touch Pro. But cannot be 100% sure without going back and retrying, which as I have it working, I am not going to do at the moment.
Anyway, I shall stop replying / talking to myself now.
Jon.
I have the same problem..
How is it possible to change the adress which you want to use for sending the email?
My Exchange pushes all incoming Emails I receive from different accounts, but sometimes it would be fine to answer with the right Email account.. But I found no solution yet..
Any news from your side jh9957?
Thanks and Regards,
MS
Related
I recently got this email from att yahoo:
Dear AT&T Yahoo! Member,
We're making some security improvements to your AT&T Yahoo! service. These changes will affect members who send or receive email from a desktop or mobile client program, such as Microsoft Outlook, Microsoft Outlook Express, Eudora, Apple Mail, or Thunderbird.
To help us ensure the security of your email, you will need to change the settings on your desktop or mobile email client program.
you may take the following steps to change the settings on your desktop or mobile email client program:
Open your email client program.
Locate the email account settings for your particular client.
Change the POP server to pop.att.yahoo.com.
Change the SMTP server to smtp.att.yahoo.com.
Check the option labeled Use an encrypted connection (SSL) and change the SMTP port to 465.
Check the option labeled Use an encrypted connection (SSL) and change the POP3 port to 995.
Confirm the above settings then click OK.
I already tried my first comandment "Thou shalt not ask before search!" but alas I can't seem to find how to change ports on e-mail set up. I'm running wm6 but I don't know if wm5 had this abbilty as I didn't need it then. Any help would be great!
So, mabey I should have posted under wm6 & titled the post photon question. At the very least somebody would reply to flame me or something. lol
I had the same problem. Turned out to be the operator. They do not offer full Internet services, only WAP and unencrypted e-mail (i.e. no SSL). The problem sorted itself out after switching to another operator . . .
Add a colon then (port #, no spaces) after each in/Out server. That is how I have it set up with my 8525/ wm5
Thanks, I'll give that a shot. If not I guess I can open a hot mail account and forward email till att fixes the auto set up in August (per the "help" desk)
Can anyone or has anyone successfully set up and sync'd to a pop3 acct with their HD yet???
I use the same settings as on my desktop computer and get a message in outlook
"Outlook cannot be downloaded to your mobile device. Make sure you are connected and that your email settings are correct. Then, try to download messages again".
This cannot be, I am connected VIA wifi, I can browse the Internet ( using Opera ) and made sure the password was correct ( pullin' out the Stylus )
Any SOlutions ???
You do know pop3 messages are not left on the server after you downloaded them on your desktop, don't you? So unless you have checked the option to leave a copy on the server in your e-mail client you cannot download messages again.
For a more conenient use you should get an imap mail server. With imap the messages are server based, so whatever you do with the messages in your mail client (mark them as read, delete them) will happen to them on your mail server. This way you can have the same messages on every device you use to view them (desktop, phone, laptop).
Thats not IT
chr5s11 said:
You do know pop3 messages are not left on the server after you downloaded them on your desktop, don't you? So unless you have checked the option to leave a copy on the server in your e-mail client you cannot download messages again.
For a more conenient use you should get an imap mail server. With imap the messages are server based, so whatever you do with the messages in your mail client (mark them as read, delete them) will happen to them on your mail server. This way you can have the same messages on every device you use to view them (desktop, phone, laptop).
Click to expand...
Click to collapse
Yes, I am very much educated in the process of retrieving an email. but even if My Inbox was empty, I would get an empty INBOX, not an error message.
This is just a guess but how are your network choices set for Outlook, ie Work ISP etc?
Are you on contract or PAYG? I've never been able to use my phone's IMAP or POP3 client, regardless of model, due to the way that PAYG WAP works...
unless 'syncing' with pop three is different from what I think, I have accessed my pop3 account without hassle on my xda2i. (not bought the HD just yet )
I've used it with IOL and GMAIL wthout too much hassle on PAYG vodafone UK gprs.
This is my config :
I am on T-Mobile WNW - Free Internet HSDPA, ( I have unlocked the content restrictions to view all websites )
I have the following pop3 Settings:
Email : [email protected]
Your Name : Name Here
Account Display Name ( Greyed out ) : Name Here
Incoming Mail Server : [email protected]
typeop3
User Name : [email protected]
pwd : ********
Save Password : Checked
Outgoing SMTP ( Requires Auth & Use same usr name and PWD )
Advanced:
--------------
Network Connnection : T-Mobile Internet
AutoMatic Receive : 2hrs
Message Type : HTML
This is the total config, It is exactly the same as my outlook on windows XP machine, which can sync. I am however unable to on my phone.
I am asking if anyone who has a HTC Touch HD has successfully setup a pop3 yet ????
Hi,
I has a similar problem and I am on T-Mobile,
I unchecked the proxy option in Setting / Connections / Proxy Settings and it seems to work now
Tom
In network connections you have T-mobile as the internet access network?
He stated that he is using WiFi, the internet connection setting should not be relevant. The proxy setting mentioned by tombradshaw above may be problem.
I'm having the same exact problem, using the internet connection, did anyone find a solution for this pls?
faw+ said:
I'm having the same exact problem, using the internet connection, did anyone find a solution for this pls?
Click to expand...
Click to collapse
The solution is already posted as well on other threads.
Turn off the proxy server option and it'll work.
No that didn't make it for me
The asnwer is very simple
your setting:
Email : [email protected]
should be:
Email : example (without the rest the account knows this from the POP and SMTP )
This should make your email to work!
Has anyone come up with a solution for this yet? I am trying to connect to a pop3 e-mail account belonging to a privately owned domain and have everything set up in the same way to the original poster, except I am connecting via my provider's (Orange UK) data tariff.
My Internet connection does not have a proxy specified, I can connect to a hotmail account without issue, and I know all of the details are correct as I have just set them up fresh on a different computer.
Any suggestions not already mentioned will be appreciated as I have read through the entire thread and none of the suggestions so far have led to me being able to connect.
The message I receive is:
Messages cannot be downloaded to your mobile device. Make sure you are connected and that your e-mail account settings are correct. Then, try to download messages again.
Click to expand...
Click to collapse
Is there really no one out there who knows how to solve this? I really don't want to be stuck using hotmail when I am travelling half way around the world
Hello,
I also have the same problem:
While my first pop email account works fine, the second (pop.gmx.de) doesn´t synchronize any more. For the first two weeks everything worked fine, but a couple of days ago, the second mail accoutn stopped working.
Of course I checked the logon data sevral times, re-entered the complete data as a new account, soft-reseted my Touch HD, etc.
I also checked the same POP mail account at the same time from my notebook without any problems - so it cannot be a server problem.
Strange: When I you the web interface from GMX it tells me that there have been several unsuccessful logon attemtps to my account.
So it seems as if the Touch HD scrumbles the POP password, that I re-entered unnumbered times.
Any ideas or solutions to this?
Greetings,
Lumi74
lumi74 said:
Hello,
I also have the same problem:
While my first pop email account works fine, the second (pop.gmx.de) doesn´t synchronize any more. For the first two weeks everything worked fine, but a couple of days ago, the second mail accoutn stopped working.
Of course I checked the logon data sevral times, re-entered the complete data as a new account, soft-reseted my Touch HD, etc.
I also checked the same POP mail account at the same time from my notebook without any problems - so it cannot be a server problem.
Strange: When I you the web interface from GMX it tells me that there have been several unsuccessful logon attemtps to my account.
So it seems as if the Touch HD scrumbles the POP password, that I re-entered unnumbered times.
Any ideas or solutions to this?
Greetings,
Lumi74
Click to expand...
Click to collapse
My GMX worked perfectly for months, but since 2 weeks its exactly the same like you describe it. Yahoo still working without any problems. Seems GMX changed something on their servers
6Fg8 said:
My GMX worked perfectly for months, but since 2 weeks its exactly the same like you describe it. Yahoo still working without any problems. Seems GMX changed something on their servers
Click to expand...
Click to collapse
Yep. For me too. Since a few days my gmx won't work...
As for the GMX account not working, i tried it again today without changing anything in settings. Just hit send/receive - worked like a charm!
In case you are wondering if you need to install the hotfix Microsoft released yesterday for the deadly SMTP "bug" in WinMobile: You don't need it, since HD has 6.1.4, and patch is only needed for up to 6.1.3 . Only remedy until now was hardreset, for pre-HD.
Link to MS hotfix page: http://bit.ly/Kv5b
This behavior is associated with a feature that was introduced in Windows Mobile 6.1. It provides a way for users to send e-mail through an alternate outbound e-mail server provided by their mobile operator in the event that the default outbound e-mail server becomes inaccessible.
The problem occurs if a mobile operator doesn't use this feature, and therefore doesn't supply a value for the alternate SMTP address. When the mobile device fails on any attempt to connect to the e-mail provider's default SMTP server, Windows Mobile 6.1 automatically loads the value for the alternate SMTP server—which in this case is blank. The e-mail account configuration details are then corrupted, which results in loss of the ability to send e-mail with that particular e-mail account.
With this fix, the feature is patched to ensure that Windows Mobile 6.1 takes appropriate action when it detects a blank value for the Alternate SMTP server.
TT and Garmin did work, but now not getting gps fix, advice please.
Hi!
sorry miss post !
Ofiaich
Ofiaich, I think you may have replied to the wrong thread there.
Lucas0511 said:
In case you are wondering if you need to install the hotfix Microsoft released yesterday for the deadly SMTP "bug" in WinMobile: You don't need it, since HD has 6.1.4, and patch is only needed for up to 6.1.3 . Only remedy until now was hardreset, for pre-HD.
Click to expand...
Click to collapse
Thanks for that information
Good news is always most welcome !
- Steve
hi there
i just want to make clear that the smtp bug is NOT fixed on WM 6.1.4 . I recently bought the HD
and it has like mentioned before
WM 6.1.4.0 running on it, but still i cannot send emails,
it wont connect with the smtp server. Can anyone tell me wether an un-
official fix is available for the smtp bug on WM 6.1.4.0?
i looked everywhere but found nothing.
thanx in advance
same problem
6.1.4 is not fixed, smtp fails... and you can't install the fix that works only until 6.1.3
please help, I tried anything but I can't find any good tip or patch around..
thanks
I do a lot of email on my HD, before with SMTP. But I prefer Push (receiving email on my HD automatically), so if your provider supports Imap maybe Imap Pusher Service is for you:
http://www.codeplex.com/ImapPusherService
The program is no longer supported, and has a bug freezing it when it cannot connect to the server for a prolongued time (no signal), but it works fine in major coverage areas. I use it with Gmail and German GMX.
Well, since the bug is basically that your operator has not set a secondary SMTP server in the registry, maybe this reg entry suggested by ButtonBoy from this forum here could help you.
1. Add the reg key “Operator” to \\HKLM\System\Inbox\Settings
2. Add the reg key "OutgoingServer" below Operator key.
3. Add the reg val (reg_str) "OutgoingServer" below Operator key- “127.0.0.1”
4. Soft reset
Of course this is not a working SMTP server, but maybe your Outlook Mobile will be happy with it.
http://forum.xda-developers.com/showpost.php?p=2776411&postcount=83
I tried buttonboy fix...
doesn't work
smtp settings from my provider are:
incoming:
mail.xxx.com ssl activated
smtp:
smtp.xxx.com ssl activated
username and password different from incoming
Ok, just to make sure, and since the smtp/imap bug corrupts your mail account and settings, did you try the buttonboy fix with a new mail account, not an already corrupted one I hope.
The Outlook Mobile team on the blog says its working on a fix for the fix, but only covering problems with the initial fix not being validated by a certificate on the mobile. Doubt this will cover problems you have.
In the meantime, maybe you could try out Flexmail trial client as an alternative to Outlook Mobile messaging.
http://www.webis.net/products_info.php?p_id=mail
thanks...
I'm trying flexmail
my provider told me that maybe the bug it's depending on their server not running windows but linux.
Hello,
I have an HTC Ozone. Purchased about 2 months ago. I have been unable to send email through a company mail server since I have got the phone. I can log on and download my messages with no problem. When attempting to send mail I connect to the server but my phone sends no authentication information and I get a message bounced back saying no relay access allowed. I have tried the microsoft fix but my phone would not install it. I am currently using the most current 3VO 6.5 rom, I have also tried the official rom. With all three roms I have been unable to send mail. I have also tried multiple email clients.
I have tried to send mail through our server over wifi with outlook mobile and profimail. Same resault error 504 relay acces denied. I know for a fact our server supports relay access with authentication, I have no problems sending mail with my laptop using my verizion air card.
As i noted earlier I have had this problem from day 1 with stock 6.1 rom, with the official 6.5 rom and with the 3VO rom.
Does anyone have any ideas?
Thanks in advance.
Brian B.
Ok more testing. Tried same account information with my wife's phone same resault. I was thinking verizon was blocking port 25, cause I have tried other outgoing servers. Our IT guy says logs show phone connecting but not sending the login information. This baffles me. As anyone with an ozone had these problems. I have searched all over everything I find says use an alternate smtp server but this doesn't work either. This phone is really making me angry.
Of course, you are using your phone operator SMTP ?
Do you have the same probleme with GMAIL and IMAP protocol ?
Jalom said:
Of course, you are using your phone operator SMTP ?
Click to expand...
Click to collapse
What do you mean? I'm sure I have a T-Mob mail account, but I don't use it. I use my Internet provider's SMTP email. I cannot get my folders on my phone, "deletes" don't get sent from my phone, and every once in a while I cannot send email.
Not all pop server work well with pocket outlook. For instance, I cannot get my gmail mails synced correctly using the pop protocole, I need to activate IMAP (that may solve your sent mail issue).
As far as other accounts go, in order to be able to send mails, I need to use my mobile operator SMTP (and username / login), i.e smtp.orange.fr. (still keeping my e-mail provider's pop account, though).
Is you problem permanent (you never manage to send any e-mail) or odd (sometimes it will, sometimes it won't) ?
Jalom said:
Not all pop server work well with pocket outlook. For instance, I cannot get my gmail mails synced correctly using the pop protocole, I need to activate IMAP (that may solve your sent mail issue).
As far as other accounts go, in order to be able to send mails, I need to use my mobile operator SMTP (and username / login), i.e smtp.orange.fr. (still keeping my e-mail provider's pop account, though).
Is you problem permanent (you never manage to send any e-mail) or odd (sometimes it will, sometimes it won't) ?
Click to expand...
Click to collapse
The sending problem is intermittent, but the folders issue and the deletes issue are permanent. Plus, if I read and/or delete an email from my phone and do not read it on my email server it gets re-sent to my phone as unread mail.
Btw, the incoming server is a POP server, the outgoing server is SMTP.
All right. Although I do not have a precise idea of what your problem is, I would suggest the following:
- Call you provider (T-mobile if I understood well) and ask them what is their smtp server address, and what is your login / password, and try to use this config to send mail.
- Try to switch one of you webmail from pop to imap and to sync your mails using the imap protocol.
Another solution would be transfering all you mails to a live mail account, as these of course are well integrated in WinMo.
I am trying to figure out why my HTC HD2 will not send emails from my handset. Although the emails are coming thru to my HTC HD2.
Kinda getting me annoyed, as I have DOUBLED check the settings with the same settings on my MS outlook 2007 via the PC, they should match up - i'm guessing?
Any idea's what could be wrong?
Cheers.
Hello,
i had the same problem. You should not configure your email account in the manila tab. Delete your account, go to start (windows button) and E-Mail. when you configure here your email account, it should work (worked for me).
Somewhere I read that you should do all future changes in settings of accounts also this way and never use the manila tap for configurations of email settings...
tanini said:
Hello,
i had the same problem. You should not configure your email account in the manila tab. Delete your account, go to start (windows button) and E-Mail. when you configure here your email account, it should work (worked for me).
Somewhere I read that you should do all future changes in settings of accounts also this way and never use the manila tap for configurations of email settings...
Click to expand...
Click to collapse
Have tried that... still no joy.
The email just sits in the OUTBOX, and doesn't get sent.
When mailing over WiFi or through PC use your 'home' internet providers' smtp server. When mailing over your mobile network, use your phone company's smtp server. That's the way it goes with internet.
Or use an smtp server that handles both, but they are rare (unless you have your own domain name).
my yahoo does not send email but my google email can. try using a google email.
Some providers require the "Outgoing server requires authentication" tickbox selected.
dio62000 said:
Or use an smtp server that handles both, but they are rare (unless you have your own domain name).
Click to expand...
Click to collapse
actually most of the network providers (certainly in the uk) give you an email account with your phone number, or at least allow you to register for one through them, and generally they allow smtp sending from any network.
joshzzz2001 said:
my yahoo does not send email but my google email can. try using a google email.
Click to expand...
Click to collapse
I have no problem with sending or receiving e-mail via yahoo mail.
Incoming mail server is pop.mail.yahoo.com whilst outgoing is smtp.mail.yahoo.com. Account type is POP3. Option is selected for "Outgoing server requires authentication".
It worked for my Tilt
I have been experiencing these same problems for the last couple of weeks and gave up thinking MS has done the dirty on us again. But after trying to send an important email to a bank and seeing it fail repeatedly, I decided to do something. All the other posts on problems sending email suggest downloading the MS patch which I did, changing port numbers, which I did not do, did not work. What did work is that I checked the box for outgoing mail authentication!
Phew I can keep my Tilt WM6.1 standard build for a while longer now........
Thanks guys.