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Gotta love it. Out of no where ... the earpiece stopped working on my phone.... calls work via speakerphone, but can't hear a thing thru the handset WTF!
duprade said:
Gotta love it. Out of no where ... the earpiece stopped working on my phone.... calls work via speakerphone, but can't hear a thing thru the handset WTF!
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that happened to mee!!!!!! if you have warranty tthen i'd send the phone in cause speaker phone gets annoying especially when people are listening to your conversations.
If you know how to open phones and work phones, somehow get a blackjack earphone speaker its the same for the wing. thats what im doing since i dont have warranty =(
I'm on my like 3rd Wing right now. The last time, the touchscreen stopped responding... and I can't remember why I had to get it exchanged the first time.
With some very heavy persuasive skills, I went to the TMO store today, and got them to instore exchange my phone... and the receipt I had from the last exchange was 8/30/07... which is past their whole 14 days exchange/return policy. w00t! haha
well done, hope the new one works good for you
Have you found said blackjack speaker? I need one of these as well. What the frick is up with the speakers on these phones?
wow, I am beginning to hate HTC more and more, too many effing problems...
MFer. Grrrrrrr.
what were you doing with it at the time. Were you trying to overclock and just passed the limit. it could be some water damage...been taking a bath wit ur phone????. Or you might just get lucky and it could be that the connector for the flex cable has become lose. If you are comfortable with opening electronics I'd suggest downloading the Herald service manual (do a search if you can't find it i'll send you one) and checking out the status of the flex cable. The flex cable can be cut or moved without even opening the phone...all it would take is something like a thin card to slide in bewteen the screen and the keyboard to cause this.
Hope that provides some insight...
Don't give up...it is cheaper to repair the phone than to buy a new one.....unless you were looking for an excuse to get Tytn II
Before you open it and void your warranty, make sure theres NOTHING else you can do about the problem. For example if you have insurance, USE it first, dont try opening it. In the event you mess it up even more opening it, you're DEFINITELY f***ed because you voided the warranty opening it.
I had a touchscreen go dead on one of my Wings.
What happened was, the speaker started giving out, and then all of a sudden the touchscreen died.
I concluded that some moisted go into the phone, thru the earpiece speaker, and mess it up.
duprade said:
I had a touchscreen go dead on one of my Wings.
What happened was, the speaker started giving out, and then all of a sudden the touchscreen died.
I concluded that some moisted go into the phone, thru the earpiece speaker, and mess it up.
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I remember you posting that u recieved a replacement too?? How did u manage to pull that one off. Working at Rogers even if there was a hint of water damage we would deny the repair saying it'll b cheaper to get a new phone...o how we used to rip ppl off...
Well, the way it got "water damaged" .. was bc I was holding the Wing and a Dasani water bottle in the same hand when I was getting into my car. When I was on the road, I went to use my phone, and the earpiece sounded weird... the sound was all the way up, but it sounded really low and distorted... I also noticed some moisture around earpiece from the condensation off of the bottle.
Again, this is me assuming that's what happened, but the evidence points in that directions, since I had been using my phone all along, because I had been on it because I was about to go out clubbing and what not, so I had made repeated phone calls until I was in my car... plus I noticed the moisture because I remember wiping it off as I went to use the phone.
So It wasn't water damaged to the point where it got submerged, but a little while later, the touchscreen went dead as well... so I'm assuming what happened was, water got into the device thru the the earpiece and that caused a problem with the wiring or something.
As far as the replacement, I just went into the TMO store, and *****ed and complained and told them it was ridiculous that the phone quite working after having it just 3 weeks. Luckily I had my receipts and everything saved. They have a 14 day exchange period, but I've also been with Tmo forever. I originally had Powertel a decade ago, then Voicestream bought Powertel, then Tmobile bought Voicestream...
I've been "loyal" for a very long time, not to mention every single phone on the account (6 lines) is one of their expensive one ...either Wings, Blackberries, etc... not the cheap free phone they offer with their cheapest plan... and I think I have every right to expect good customer service from them.
Well I'm glad that they replaced your phone, being a customer for that long they should have just gave it to you free in the first place. But I refuse to believe that a little condensation caused this because of past exp. My friend dropped PPC6700 i sold him in the toilet and it still worked after.
PS:I hope you weren't talking and driving at the same time, bad things happen when you mix the two as shown in this example.
wow. I definitely need to get hands-free setup in my car!
Maybe he tried to install the tochflo .cab...
A member of my team at work had her wing touch screen go out too. She got a brand new one free with the phone warranty. I guess I gotta look out for my wings well-being.
xavier6303 said:
A member of my team at work had her wing touch screen go out too. She got a brand new one free with the phone warranty. I guess I gotta look out for my wings well-being.
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Yeeargh! And T-Mobile tells me I gotta contact HTC directly because I didn't buy directly from them. HTC on the other hand tells me to send it in, they will "determine if it's a warranty issue", whether they feel like repairing it or sending me a replacement, for free or for an unknown charge, and in any case there will be a $28 assessment charge on my credit card should I be unhappy with their decision.
hi guys. i have a cingular 8525 that ive had for probably about a year now. i think im slightly over the warranty but i may be just under it. not sure.
my 8525 has been giving me TONS of problems recently (probably right after the warranty was over, if it is lol) which is just my luck.
i got the red light several times. often times it refuses to charge anymore. and now since yesterday the speaker on the phone stops working randomly.
not just the loudspeaker but the speaker in the handset itself as well, so basically all sound stops, and no its not muted.
anyways i went into a radioshack store and noticed one of the guys working there had the new tilt. he said he got it by returning his 8525 under warranty and they gave him a new one, the tilt.
now, obviously getting a free tilt would be awesome, but at this point id be just as happy if they still replace my current phone. i would like the tilt though lol. anyways, here is the problem.
a few months ago, a friend of mine dropped my phone. the loudspeaker stopped working, and hence no sound was working on my phone. so i opened up the phone and found out that the plug had simply come undone. i found that out from this site. so obviously now my phone is out of warranty it no longer has the void sticker.
does anyone have any help or tips to help? im seriously considering trying to find some sort of void sticker to replace it. but i doubt that would work. would htc take the phone anyway? i dont know. id be afraid to get charged for another phone cuz i have no money right now because of college books etc.
any help as soon as possible would be MUCH appreciated, because i think my warranty is up any day if it isnt already.
thanks guys.
im guessing no one has a reply on this?
It sounds like you're out of luck man. I say it's one thing to upgrade or modify software on a phone, etc, because you can easily restore it before returning it, but it sounds like you're looking for methods to deceive the phone company. That's not cool. So that you don't put yourself in a situation of getting charged like $500 for returning a crapped out phone, look for a used one or something? Some of the things that they look for upon processing a returned phone is the VOID sticker, battery connectors, and any apparent physical damage caused by drops, etc. Don't do it! I'm sure you have several phones sitting around that you can pop your SIM card into to get you by?
well hey im not trying to deceive them in a bad way. so dont get me wrong here. its just that all i did when i opened the phone was plugged the speaker part back in, nothing else. that was several months ago. everything was fine until the past month when the phone started going downhill.
either way, i contacted att they put me through the warranty department, etc. i told them the void sticker came off. theyre sending a replacement phone, and i should get it by the end of the week. how to i restore the os's software? i am aware of downgrading back to att's wm5 version but is that all i need to do? would i need to change any radios, spl versions, etc?
thanks for the help.
oh yea and theyre sending me just another 8525. no tilt.... oh well haha.
unvaluablespace said:
........im not trying to deceive them in a bad way........
oh yea and theyre sending me just another 8525. no tilt.... oh well haha.
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Since when was deception EVER done in a good fashion??
Probably fall on deaf ears anyway since youve got a replacment 8525, lesson to learn here is the VOID sticker really is there for a reason.
um ok whatever. i dont see why i am getting bashed over this when you can find things such as this and more on this site. so we are too guilty to decieve htc over something simple as a speaker plug coming undone, but guilt free when tricking att into using there mediamax plan for basic phones as opposed to there pda plan, because it costs more?
funny that. and the best part is thats not even the sneakiest of things ive come across on these forums. but ok whatever. heh.
all im saying is its one thing because the speaker came unplugged. now if i had tried to completely replace a part, or tweaked with something in the phone itself, rather than just push the plug back in so i originally would not have to bother with a warranty exchange and go through all the trouble. i havent even had the phone for a year yet and its as of recent been going to ****.
but yea.....im a deceptive, lying cheating theiving bastard.
oh yea. and one more thing......given even if i was some sort of a con artist from this.....does htc video drivers come to mind? where as htc makes phones more expensive than an iphone (kaiser) but with the functionality of something of less than half the power? and im the theif? ok.
heh
Chill out man. This is an awesome board with tons of good information, and not some forum to go back and forth. I think all we were trying to say is next time as much as it sucks to do it, just get the warranty replacement. Enjoy your new phone.
im not sure if you received your replacement yet. But when you send your old phone into the warranty department they will check to see if the phone has been opened. The first thing they can check is the screws themselves they will show tampering. But also just when you think you have pulled one over on them you. you get a letter in the mail saying they are billing your account $450 due to your physical damage and tampering with the phone. They wont send your old phone back and you will get your next att bill and it will be $450 dollars higher than you expected. im not saying this will happen but i would watch out for this.
and if you really want to cheat warranty exchange. Do a warranty replacement wait a couple of days after the phone gets there and then call them up and say were is my phone. There policy is to ship out another right away. They will ask some questions but nothing serious and yes will ship out another phone right away. I know this not because i have done it but because i worked for att for 2 years in both csr and tech support.
well thanks for the info. i did not know there was a difference between warranty exchange and warranty replacement they both sound the same to me. anyways i believe the replacement is the one i did, as they sent me a refurbished phone, not a new one, and if thats what some were thinking i really did not care whether it was new or not, just a replacement phone. as for the screws i couldnt see any tampering evidence, the paint all remains intact. im usually pretty careful when it comes to screwing and unscrewing things. lol lets just hope i dont "Screw" myself haha.
oh and i was chill. i was just finding it funny that i was being directed as a theif by the comments. like i said its one thing for a simple plug but its not like i replaced the speaker or tweaked with something.
is the speaker plug easy to find, i had teh same problem dropped it and i can hear it when i shake it, its loose...but im worried its deeper than i can get to
I think my speaker is defective. I made sure silent mode was not on and I turned volume up on everything. I've tested ringtone, speakerphone, and Avatar. No sound at all!!! I tried a soft reset. That did nothing. Pretty sure speaker is DOA. Is there anything else I can try?
Try a Factory Reset. Settings > Privacy > Factory Data Reset
Or go to a corp Tmo store and tell them to "Take this #@$% back and give me another one" . No but why waste your time. There is already known issues with the phone im sure that Tmo will be more then happy to swap them out.... but before you leave the store TEST IT!
umm yeah just return it..
Try a reset. If it's still not working it's broken obviously. The speaker has great sound quality compared to a lot of others..
I say even if it does work after the reset, return it. What would you do if it worked for 14 days and then died again? Pay the insurance for a new one?
Speaker is definitely broken. I bought it on Ebay, and not through T-Mobile unfortunately. Don't think they will swap it out in the store. I did buy it brand new. I just had the misfortune of getting a defective phone. Everything else works great. I actually had Avatar playing. I took the battery cover off and tapped the speaker with my finger and it all of a sudden started working for a few seconds. Seems to be some sort of short. Just my luck
Fuse8499 said:
Speaker is definitely broken. I bought it on Ebay, and not through T-Mobile unfortunately. Don't think they will swap it out in the store. I did buy it brand new. I just had the misfortune of getting a defective phone. Everything else works great. I actually had Avatar playing. I took the battery cover off and tapped the speaker with my finger and it all of a sudden started working for a few seconds. Seems to be some sort of short. Just my luck
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As long as there is no water damage it's obviously still under warranty, and they should swap it out. Not exactly sure how that would work out with all phones being under the remorse period though (they quickly directed me back to where I bought it for an exchange).
Is there a possibility of me walking into a T-Mo store and getting it swapped out even though I didn't buy it from them? The guy shipped me a brand new factory sealed phone. It wasn't like I bought it used from him. I don't really use the external speaker often at all. My phone is ALWAYS on silent mode and I very rarely watch videos or listen to music. BUT.... It still would be nice to have if I need it.
Fuse8499 said:
Is there a possibility of me walking into a T-Mo store and getting it swapped out even though I didn't buy it from them? The guy shipped me a brand new factory sealed phone. It wasn't like I bought it used from him. I don't really use the external speaker often at all. My phone is ALWAYS on silent mode and I very rarely watch videos or listen to music. BUT.... It still would be nice to have if I need it.
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You'd need a receipt at the very least if it wasn't bought on your account.
I contacted Samsung and they are going to fix it for free. Thank god for mfg. warranty. I don't really have a problem sending this out and waiting a couple weeks for it to come back. Still got my Nexus One
Awesome to hear, and kudos to Samsung.
I think this is worth a mention. I shipped my phone to Samsung last Tuesday. They received it on Friday. I was shocked when they e-mailed me this afternoon to tell me that they have already replaced the part and shipped it back to me today! I think it's great that they took care of this so quickly. I've had some very bad experiences with some other companies when it comes to warranty (no names mentioned). This is by far the best experience I've had. I probably should wait until I receive the phone and make sure the speaker is working before I post this. But they have kept me well informed. They gave me their diagnosis of the problem and told me that they replaced the entire part. I'm very happy with Samsung thus far!
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I have bought a slide off ebay and tmobile has replaced 2 of them already.Not sure if samsung is the same was as HTC but ya if all else fails try that out
knock on in
just knock like to the doors on back housing. i will work again. have the same issue with mine. vibrant built quality is poor.
barmanham said:
I have bought a slide off ebay and tmobile has replaced 2 of them already.Not sure if samsung is the same was as HTC but ya if all else fails try that out
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My girl has the slide, I told her to just wait for vibrant lol. That thing is acting up all the time, she's on her third one. Always 3g issues, texts wont send, etc. I've had that before, but its all behind now with the vibrant lol. Not to mention it is way faster.
Sent from my SGH-T959 using XDA App
zuru007 said:
just knock like to the doors on back housing. i will work again. have the same issue with mine. vibrant built quality is poor.
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That should not be a solution at all after paying $200 - $500 on a device you should have all parts working. "Knocking" on it is ridiculous.
The vibrant is not the highest build quality but I certainly wouldn't call it poor. Defects happen all the time every company has defects. Samsung replaced it for him. All is well.
Well considering price I think its poor. For example volume button is also loose it rattles all the time, and I would prefer they make it from metal but then it wouldn't be so light. Otherwise its a great phone.can't wait for froyo.
Sent from my SGH-T959 using XDA App
the phone isn't perfect and everyone knows that. some are manufactured badly, no different than any other phone company on the planet. That's why we have the warranty. It's a year both on the phone and the battery. Note the latter.
I've actually been pleased with the build quality... to each their own. I can't think of another phone I owned and thought, Wow, this is so much better built than my Vibrant. Ha
I have phantom headphones in CM7.
This just came out of nowhere. Everything worked fine an hour ago.
All of a sudden the headphones icon is blinking. The phone thinks it has headphones connected, so it's blocking sound to the phone speaker. But there are no actual headphones involved.
Restarting didn't stop it.
I didn't make any system changes today. There's nothing physically in the headphone plug.
But my phone is suddenly useless as a phone because it thinks headphones are being plugged in and out every second.
Anyone got any idea what the hell is going on?
I reflashed CM and the problem is still there.
I reflashed stock 2.2.1 and the problem is still there. So it's definitely an out of nowhere hardware issue.
And this phone is a warranty replacement that I just got 3 days ago. Awesome.
Does HTC have ANYONE actually doing quality control?
And now T Mobile is sending me yet another refurbished phone. So I get to spend another night reloading all my stuff and tweaking settings. [sarcasm] Awesome. [/sarcasm]
Skipjacks said:
I reflashed CM and the problem is still there.
I reflashed stock 2.2.1 and the problem is still there. So it's definitely an out of nowhere hardware issue.
And this phone is a warranty replacement that I just got 3 days ago. Awesome.
Does HTC have ANYONE actually doing quality control?
And now T Mobile is sending me yet another refurbished phone. So I get to spend another night reloading all my stuff and tweaking settings. [sarcasm] Awesome. [/sarcasm]
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that happened to me too and i just cleaned out the jack and rebootet and bingo. dust and gunk get in there and give you hell. and ive heard bad things about refurbished phones but ive never been able to tell the difference between that and a new one with ones ive had. it probly depends on the place it was its refurbed at.
Sent from my HTC Glacier using XDA App
Can you give me more details on how you cleaned it out?
I've picked at it with a tiny screw driver, put a headphone plug in it and spun it around, and hit it with compressed air.
Nothing seems to make the problem go away. Did you have some kind of awesome technique?
And T-Mobile is losing major credibility with me over this issue. I just bought the phone at the end of August. This is already my 2nd bad one. The T-Mobile guy on the phone told me there would be processing charges for BOTH phones on my next bill after the guy in the store who processed the exchanges specifically told me there would be no cost. And now I'm apparently waiting until November 16th to get the 2nd replacement after the guy in the store told me I'd get it today (next business day) and that's after it took this broken one a week to get to me after the guy in the store told me I'd have it the next day the first time.
When I got to the supervisor at T-Mobile she made it 10 times worse by trying to up sell me the warranty and exchange program saying that's the only way she could have this fixed by tomorrow.
I'm like "It was supposed to get fixed by today for no fees or charges according to the guy who processed the exchange. Now you're telling me you've added fees after the point of sale? And now you want me to agree to another $15 a month so you can get this fixed tomorrow? It was supposed to get fixed TODAY for no fees! I just bought the phone 2 months ago and I'm already waiting on a 3rd model due to the extreme lack of quality control on these POS's. Now you want me to spend more money? Are you high?"
i know!! they tried that crap with me and i said im not waiting a week for your f*** up and walked out. then called htc and they took care of everything because im still under warranty. dont deal with money hungry salesman holding phones hostage for $15 a month.
but i used the same technique as you except i put rubbing alchohol on the swab to clean the contact better. *dont use a jack ass amount of alcohol though*
Sent from my HTC Glacier using XDA App
Well that didn't work. I'm sure there's a short in the electrical system. The battery drains like water through a colander ever since this problem showed up.
But I think the short is internal and not right at the plug. (Which is odd because if I plug in a headset it works fine. I just don't want to carry a headset with me wherever I go.)
The best solution I've found so far is just to turn off the "Display headset icon" in the cyanogen settings so I don't have to look at the damned think blinking, then just use my phone as a text only device until the new one comes on Thursday.
yeah but it sucks that your battery is draining still..but im sure you can tough it out till tomorow
Sent from my HTC Glacier using XDA App
smokeuout said:
im sure you can tough it out till tomorow
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It's torture!
Absolute torture! The CIA should realize they don't have to water board terrorists because of this. They can just take away half the functionality of their smart phones!
I mean it! I'll talk! I'll say whatever they want me to say! Just make my phone work!
Or...send me another borked one. I'm good with that too because I'll trade it as an even exchange for a 4G Slide, give it to my wife, and upgrade her account with a Sensation that I will take.
I think the thing that annoys me is that the one that just broke has the good emmc chip and the good screen. But this random stupid problem. Now I have to play the "Do you get what you paid for or do you get garbage parts" lottery again. And even if I get the good parts I can never rely on the device again because it's reputation is killed with me.
Update: And i came in 50/50 in the new phone lottery. Bad screen but good chip.
Its a sad reality many live with ( look at us complain about our high end phones, we have it so tough...lol)
Sent from my HTC Glacier using xda premium
smokeuout said:
Its a sad reality many live with ( look at us complain about our high end phones, we have it so tough...lol)
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Well when you put it in perspective like that I just sound whiny.