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Hello all,
last week I got my new HTC Magician, here in Austria so called "T-Mobile MDA Compact". Unfortunately I have the problem, that my device freezes from time to time (at least 1 time a day). This happens most of the time when using the T-Mobile IntelliDialer, but sometimes it happens even when I do not use the device at all.
When the problem occurs, I am not able to make or receive a call, the upper status LED is gone as well (no signal, no blinking).
When I got the device I had ROM 1.13 installed, but after I heard that maybe this could cause the problems, I installed version 1.12 from T-Mobile site, but still have the same problems.
Now I am really out of ideas, don't know what to do. It seems I am not the only one with this problem, so I am afraid it hase no sense to switch the device with a new one @ a T-Mobile shop. Or do you guys have a "good", normal running Magician w/o this bug?
Thanks in advance for your help!
Greetings, Matthias
Helle again,
As you've got the same problems on rom 1.12 & 1.13 and you got it just for a week I'd say go back and get another one. There are people with simular issues and I guess there are much more users without it, like myself.
So my advice use your warrenty, make a backup of your contacts etc. first with sprite (trial version is available) or AS or whatever, saves you a lot of times. I won't restore the apps just reinstall, maybe it is some combination of a faulty program & with a backup you get that back as well. And it gives you the chance to determine, if possible, what's causing the freeze.
Good luck, M
ok, then thanks again
Today I made a ROM update @ T-Mobile. If that did not the trick (I will look for errors the next days), then I will use my warranty and change the device itself. I hope they don't send it to technical support somewhere, but give me another one instead...
Greetings and thanks for your infos, Matthias
haimat said:
Hello all,
last week I got my new HTC Magician, here in Austria so called "T-Mobile MDA Compact". Unfortunately I have the problem, that my device freezes from time to time (at least 1 time a day). This happens most of the time when using the T-Mobile IntelliDialer, but sometimes it happens even when I do not use the device at all.
When the problem occurs, I am not able to make or receive a call, the upper status LED is gone as well (no signal, no blinking).
When I got the device I had ROM 1.13 installed, but after I heard that maybe this could cause the problems, I installed version 1.12 from T-Mobile site, but still have the same problems.
Now I am really out of ideas, don't know what to do. It seems I am not the only one with this problem, so I am afraid it hase no sense to switch the device with a new one @ a T-Mobile shop. Or do you guys have a "good", normal running Magician w/o this bug?
Thanks in advance for your help!
Greetings, Matthias
Click to expand...
Click to collapse
Hi,
I have been using my Magician for almost 8-9 months .. moving from ROM version 1.11 to 1.13 WWE BigStorage (radio 1.11 to 1.13 as well).Recently (last 1mth or so) I start to notice that I have a strange problem similiar to you, my 'radio' would 'hang' where I cannot receive or make calls, can't even receive or send SMS. However, my signal (the top bar signal strengh) will still work. This is really fustrating .. because the PDA still works, I won't know when my Magician 'hangs' ... (at least until I try to send SMS or make a call).
I've downgraded to Radio 1.11 & ROM 1.11 ... I'm still facing this problem, but not as often (sometime once in 2 days). The strange thing is that my wife who is using a Magician as well, is facing the same problem (symptom arrise almost the same time together). Both our phone used to be fine.
So far, no luck trying to locate the source of the problem, and I don't think both our magician's hardware got screwed at the same time ... I have a feeling, it has something to do with GPRS ... gut feel ... but cannot confirm.
Anyone face this problem and managed to solve it, I would appreciate any pointers ... Many thanks!
Note : I don't install additional ROM software such as CallerID, etc ... I only use intellidialer.
Hello, you could be right with your GPRS feeling, I have it as well...
Is the LED of your device blinking, when you have one of these freezes?
Hi guys,
Don't know if this gets you on the right track, but a few months ago I had major memory problems with my magician. Thought it was a virus, probably was one or two today plug-ins that consumed all of my memory very rapidly. Think of plug-ins like OO journalbar. Didn't look at the led blinking I just soft-reseted to solved the prob. for a few minutes. Very inconvenience when you're navigating in a car.
Since I ditched these plug-ins eveything is fine, tried them afterwards of course & noticed the memory leaks.
When you're not using anything like those apps. it must be something else. Maybe there's something on the forum.
Cheers, M
I thought about some apps or plugins as problem source too, so I refreshed my device without installing any additional app to it -- no success. So I still have these hangups, even if I have no tool installed...
Sounds like really s..tty problem.
Does the use of gprs or phone functionalities make any difference? what happens when you skip the ext-rom installation (hard-reset & soft-reset just before the customization kicks in) & go for basic WM2003, without all the TMO apps&branding?
M
... tried this allready, but without any difference, device freezes serveral times a day. I would say it's a hardware fault, can't think of another problem source.
Yesterday I spoke with a T-Mobile tech @ T-Mobile support. He told me, he is not aware of this problem and he always had "good" devices. And he updated my ROM to latest version...
Since I still have the problem, I will change my device now and see if this makes any difference!
haimat,
I think exchanging your magician is the best option, the techi might be right in saying he only encountered good ones. Haven't found much error reports like yours, so the rest must be good (look at the bright side). Hope you can trade it directly without any hassle & enjoy your magician for the rest of it's lifetime.
Found some people with a universal with simular probs. didn't read all posts though there were so many. So can't tell you how it ended, it's about a JasJas that hangs and hangs and ...
In the meantime good luck with the change of your device.
Cheers, M
***EDIT***
Well it would seem like my random reboots have gone away. Thanks to Tubgirl for the suggestion, but using Hastarin's 7.5R kernel with NO overclocking, AXI etc, it's finally stable once again.
In fact, I used that kernel with Darkstone's latest 3.2 build and the battery is crazy. I am getting approximately 7 hours of battery life for every 10% of the battery. That's with BT, data and all syncing turned on and basic use. That's around 3 days of life for a light user. Didn't even get that with winmo!
So for me - the moral of the story is stick to the clean, non overclocked kernels. As for speed, I cannot tell the difference (I don't play any games to be fair though).
***END***
For some strange reason, my phone randomly reboots at completely bizarre intervals when running Android. I can't put my finger on what it might be. So some questions!
- Does anyone else experience this?
- I'm running VBN RC3 Minimal WM ROM, might it be this?
- I'm running the 2.14 Radio is it this?
- I'm running mostly Mdeejay builds could it be them (happens with all of the one's I've tried)?
- Is it likely to be piece of android software?
- Is there any way I can find a log to see why it's rebooted?
Random Reboots
I have been experiencing this problem for about a month now. I have tried numerous roms and android combinations, as well as changed radios. The problem still returns no matter what combination I try. So I'm kind of
Could be a problem with your battery. Try replacing it.
Sent from my HD2 using XDA App
i had same problem.. what i did was fully drain my battery, than recharged it fully on off mode, with cable plugged in turned it on that charged again till i saw green LED light
since than it worked nicely no random boot
give it a shot id say
cheers
My HD2 has never done it, but my mates has.
He contacted HTC on Thursday and they are repairing it under warranty.
It is a well known issue that affected around 3000 handsets in the UK apparently. They call it the "heat related reboot", and it involves replacing the motherboard and another component.
His has gone back, they sent a courier to collect it..
Mine has been randomly rebooting for about 2 weeks now.
It usually happens once a day when running Winmo or Android. Sometimes when it reboots I get a rectangular box across the bottom of the screen for about a second. I dont know if this is caused by the Radio Rom update or it is just coincidence.
I have swapped the battery but it has made no difference.
It's driving me mad.
deadey3 said:
i had same problem.. what i did was fully drain my battery, than recharged it fully on off mode, with cable plugged in turned it on that charged again till i saw green LED light
since than it worked nicely no random boot
Click to expand...
Click to collapse
Thank you I will try this first!
stratplayer said:
My HD2 has never done it, but my mates has.
He contacted HTC on Thursday and they are repairing it under warranty.
It is a well known issue that affected around 3000 handsets in the UK apparently. They call it the "heat related reboot", and it involves replacing the motherboard and another component.
His has gone back, they sent a courier to collect it..
Click to expand...
Click to collapse
I have sent them an e-mail describing my issue, quoting you I will see what they say. Hopefully they will sort it soon because my first year of warranty expires in one month!
Oh also, if I send it back for warranty, I suppose I'll need to revert it back to the 02 defaults and remove all traces of HSPL! Is this possible?
i have this problem too, under android and wm. Still testing to find out hwats causing it but looks more and more a heat issue, eventhough it does not heat that much.
unfortunately dont have warranty so not sure what i can do.
when i have an audio or video stream, or navigator thats when it happens mostly. but i had random reboots as well for no reason.
is there something on WM we can use to find out whats making it reboot?
i get this issue every once in a while when i go to sleep and wake up and its booted up in windows? its happened about 2 or three times but doesn't happen every day.
Me too!
I'm also experiensing this. It started just when the whole android hd2 thing started. I have this problem no matter what radio/rom I'm using (except from stock). Reboots in win. Android gives SOD/reboots. I've tried some reasearching in to this and found out that when I flash back to original rom/radio it's stable. Between every flash i do Task29.
I've tried different memory cards and even swapped the battery with a collegue.
Still the same. Funny thing if it suddenly are many people experiensing this problem..
Could it have something to do with android experiments?
Bad thing is that it would be difficult to send it in for repair since it's working with original rom/radio.
You should all try to flash a stock radio and rom to see if it still reboots.. Mine don't..
jonboyuk said:
Oh also, if I send it back for warranty, I suppose I'll need to revert it back to the 02 defaults and remove all traces of HSPL! Is this possible?
Click to expand...
Click to collapse
Yea there is way, google "how to remove HSPL" eventually it will bring u to xda thread and if ur not sure YouTube it there is heaps of floating around
jonboyuk said:
For some strange reason, my phone randomly reboots at completely bizarre intervals when running Android. I can't put my finger on what it might be. So some questions!
- Does anyone else experience this?
- I'm running VBN RC3 Minimal WM ROM, might it be this?
- I'm running the 2.14 Radio is it this?
- I'm running mostly Mdeejay builds could it be them (happens with all of the one's I've tried)?
- Is it likely to be piece of android software?
- Is there any way I can find a log to see why it's rebooted?
Click to expand...
Click to collapse
I use the same VBN ROM but this build [build]20.09.10||JDMS 1.3|FRF91 Latest Stable Nightly||RC11 WITH AXIS! and Radio 2.12. I dont have any problem (reboot, sleep of dead, no robot voice...)
I switched to the latest hyperdroid v1.6 and have not had this problem yet although It did happen to me a lot when I was running different builds (cant remember which ones sry) Try switching builds and also make sure you turn everything off in WM like bsb tweaks and radio all that stuff. Its weird but it helps considering that everything gets turned off when u hit clrcad.exe anyways but it has helped the stability of my builds.
Alot of us seems to get these reebots in win also...
I wonder if it's got anything to do with the overclocking with setcpu? Hmmmm....
i had this exact same issue , bought phone of eBay so had no proof if purchase . phoned htc they said its 100% covered under warranty , they had it back for repair for 5 working days . they also replaced the external casing as it had a few chips from a drop , they pretty much returned a brand new phone apart from the serial number sticker tomtom no longer recognised the device id so i had to reactivate my maps , so they have at least replaced the mainboard . top customer service ! give them a ring its worth a try they can only say no
herukano said:
i had this exact same issue , bought phone of eBay so had no proof if purchase . phoned htc they said its 100% covered under warranty , they had it back for repair for 5 working days . they also replaced the external casing as it had a few chips from a drop , they pretty much returned a brand new phone apart from the serial number sticker tomtom no longer recognised the device id so i had to reactivate my maps , so they have at least replaced the mainboard . top customer service ! give them a ring its worth a try they can only say no
Click to expand...
Click to collapse
nice is there a way to check warranty online? i also bought it from ebay? where you located?
i'm also experiencing this random reboot phenomenon.. happened only after i started experimenting with Android on my HD2.. now the reboot issue happens with WinMo as well.. i've been using the same radio, ROM and same builds..
btw, since jonboyuk mentioned it, i did play around with "setcpu".. could this be the culprit??
Hello..
I've noticed that my HD2 also reboots sometimes in Android. I haven't used WM for a long, so I really don't know if it also reboots in WM. My question is though, is this a hardware issue? Never had this sorts of reboots before starting this Android @ HD2 game. An answer (or just a thought) to this question, will help me, since I have to send my HD2 for a repair tomorrow, cause the microUSB slot is broke. But if the reboot issue is a hardware fault, then I should also report that, to the repair center.
Thanks.
I have a problem with Sleep of Death in WinMo. When i put my Mini in sleep mode and I'm trying to wake it up - nothing happens. Does anyone know how to resolve this problem?
Hello, did you manage to resolve your problem? I just started having the same problem. Hard reset did not help. I am going to reload latest official ROM.
I wait for your expressions after reloading ROM. I've hard reseted WinMo and even in Android - nothing happens. I'll reflash ROM after work.
I reaolved the problem on my mini by disabling htc lockscreen.
if u search how to disable it u will find it
PeGie: I re-loaded the latest shipped ROM (1.36). It works (so far). I'll add additional software one by one to see if there is some relation.
bruce2728: Thank you for the tip. However, I cannot disable it. I am using the device also for company e-mail synchronizing by using ActiveSync. The company policies force to use the screen lock and I am not able to change it.
ace960 said:
PeGie: I re-loaded the latest shipped ROM (1.36). It works (so far). I'll add additional software one by one to see if there is some relation.
bruce2728: Thank you for the tip. However, I cannot disable it. I am using the device also for company e-mail synchronizing by using ActiveSync. The company policies force to use the screen lock and I am not able to change it.
Click to expand...
Click to collapse
if you disable htc lockscreen in the registry it defaults to the windows 6.5 one, so you will still have a screen lock
edit: forget lockscreen it happened again after a few hours
Shake'n'Wake
Have you try the Shake'n'Wake application?
13alexandro13 said:
Have you try the Shake'n'Wake application?
Click to expand...
Click to collapse
Seems to work but only a temporary solution.
I think the driver that controls the power button goes to sleep when phone in standby
I'll investigate tonight and report back if I have any succes
Guys, thanks for help. I tried today to turn off lockscreen, but it doesen't worked. I'll try to figure it out tommorow. I'm waiting for results of investigation of Sleep of death.
I uninstalled CleanRAM first and hard reset and I have no more problem SOD
(last 10 hours is normal) I do not know if I will again have the same problem, now works ok
HTC HD mini German ROM: 1.41.166.1
I mentioned that hard reset did not help. That may not actually be true. When I did hard reset then I immediatelly installed all my applicatiosn and changed all the settings I used to change. Some of the software or config change may cause the problem. However, it is strange that it began just few days ago. I was using the device almost 1 year without this problem.
Anyway, as I mentioned before, I re-loaded the 1.36 ROM today. Then I left all settings at defaults. I did not install any application. It is working correctly so far. I'll add app/config change one by one to track the root cause. It will take some time of monitoring but I need to identify the cause. My suspect #1 is my company security policy. That would explain the problem appearance beginning.
I already had some problem caused probably by my company security settings.
ace960 said:
However, it is strange that it began just few days ago.
Click to expand...
Click to collapse
and to me it's strange because the last few days, so to say I did not use mobile phones, nothing new installed or changed settings.
I have this problem too. Since yesterday - started from failing to wake me in the morning. It's kind of weird, all of the sudden phone stopped to work correctly.
At last (judging by more people having problem as well) is not the hardware problem.
Anyone has any idea: this problem was known before, or it started in last few days?
I'm also having this problem. I've changed nothing on my phone since months and since yesterday it has this problem. I'm thinking of sending it for repair and wait what they will say about it.
I was using my HD mini for 10 months without problems. But today I was faced the same problem as you mentioned. I removed my battery and left my HD mini without battery for ~30 minutes. Then I put battery back and turn on the phone and everything works now ...
It sound really weird that this problem is popping out suddenly to a number of users, while before there was no symptom.. it would seem as crazy as a time-driven issue or something..
Before reading here, my 1st step would have been removal of lockscreen, then 2nd one going back to clean original installation, but looks like those moves are not of help..
Fact is that the only new software i installed is bsb tweaks whose changes may affect registry and corrupt system configurations.. do you all guys have bsb installed?
Let's try to figure this out together, missed wakeup and calls are really annoying, as well as removing the battery to make a phone call...
No, I don't have bsb.
And people are using bsb without much problem for the last year.
Some kind of millennium bug? Someone programmed end of the world in our phones?
Brighty1982 said:
No, I don't have bsb.
And people are using bsb without much problem for the last year.
Some kind of millennium bug? Someone programmed end of the world in our phones?
Click to expand...
Click to collapse
Next frontier of marketing development, a built-in countdown ticking for a faster & continuous phone replacement...
i don't have bsb on my mini
I do not have BSB installed (actually, I have idea what it is). My Mini is stable 16 hours after ROM reload. It survived the night! I believe hard-reset would help too. I'll re-test hard-reset if I see the problem again after some app/cfg install/change.
My next step is to install HTC updates:
PHO03869.exe
PHO03880.exe
_HTC HD Mini_PHO03611.exe
Then I will install/configure (not ordered):
home WiFi - hidden SSID, WPA-PSK, AES, ASCII key
CorePlayer v1.3.6 Build 7427 - directdraw output
TomTom 7.916.9192 QVGA with one map
ActiveSync - for company e-mail
IMAP e-mail - for Gmail account
turned off HTC Sense
turnd off weather (Application Data\HTC\databases -> deleted the file forecast_cache.db, restarted Sense (uncheck/check in today settings)) - this is sometimes required to stop the weather to be updated from web
system settings change - bluetooth, regional settings, etc.
Hi guys and girls,
Been using WP7 about a week now and one niggling little issue is doing my head in. Sorry if it has been mentioned before or is covered under some other issue, I did try a search and got nothing relating to it.
My issue; the clock on the phone keeps jumping to random times.
I am using YukiXDA latest build and could find nothing relating to this isue there either.
Would like to know if others have had this problem and what have they tried to remedy it?
Is it a ROM issue or is it a hardware issue?
Okay, An update
This is happening when I reboot the device.
Is there something in settings that I am missing, or is there a registry setting I can change?
do you have your "date & time" settings set automatically?
Yes
bleui said:
do you have your "date & time" settings set automatically?
Click to expand...
Click to collapse
Yes time setting is automatic, even tried setting it in the registry.
It got that bad yesterday my phone reset itself to Jan 1980.
It sounds like the battery *may* be ****ed up, I have no idea about the htc hd2 (I've only had mine for a couple of months), but on my old phone(s), some of them have had that "time resetting" too, and the people at the tech support said the battery needed to be replaced.
Sorry for hijacking your thread:
I have a similar error with my phone (yukixda v4):
If I send myself a text message at say... 01:35... it's sent 01:35, but the one i recieve has the timestamp at 01:34... this is both with and without automatic time settings..
any ideas?
h0ng said:
It sounds like the battery *may* be ****ed up, I have no idea about the htc hd2 (I've only had mine for a couple of months), but on my old phone(s), some of them have had that "time resetting" too, and the people at the tech support said the battery needed to be replaced.
Sorry for hijacking your thread:
I have a similar error with my phone (yukixda v4):
If I send myself a text message at say... 01:35... it's sent 01:35, but the one i recieve has the timestamp at 01:34... this is both with and without automatic time settings..
any ideas?
Click to expand...
Click to collapse
Truth is no matter what is causing this... TWO big issues for me when choosing a phone software set up.
The phone knows what freakin time and date itis
The phone nor the software on should destroy batteries
but thanks guys it really was fun to play with.
Don't use automatic, mine does the same if I set to automatic.
I thought it was something with Giffgaff as I would set automatic and the time would be right but later on during the day it would be some crazy time and date.
Set to manual and your clock will be fine
dunno about any of that but, i do know that if i boot in to MAGLDR is gets buggered up, doesnt matter if the time is manually set or auto set, it always buggers up, dont boot to it and all is good
, at least for me anyway
I'm having the same issues. Time and sometimes dates getting screwed up. Only started happening to me about a couple of weeks ago now. But it's frustrating at the least. I've switched mine to manual setting at the moment. Gonna see how it goes over the next week.
One thing though, it isn't happening to my wife's HD2. She is using the older version of WP7, I'm currently on Yuki's more recent NODO version...
as per my post above yours if you use magldr or even the bootloader it gets messed up, so dual booting droid may be a reason, or using bootloader / magldr to charge, other than that i dont have this issue
Not got dual-boot on my phone, neither do U boot to magldr to charge... But it's happening to my phone every few days so far. Today it was out by 28mins. I want to see if having it on manual time/date does any better...
i also have a problem with my hd2,
9 times out of 10 when i reboot the phone the time and date will be wrong with no pattern i can spot (started to do this out of the blue- no updates or new roms).
im currently running with a cooked win mo image and android on the sd card.
battery still has a respectable life although seems to run out quicker than it once did so i may purchase a new one. (the old one is just over 12 months old)
also my phone has started to freeze on pin request after receiving a text so im gonna try a new image too
if anyone else has seen problems like these and solved them drop a noobie a helping hand pleeeeaaasseeee....
It's not HD2 related
The same issue happens to me (phone jump approximately 36 hours foward randomly)
The phone was a LG Optimus 7 on official rom but never managed to fix this issue (automatic date or not)
ForgetfulGuru said:
Hi guys and girls,
Been using WP7 about a week now and one niggling little issue is doing my head in. Sorry if it has been mentioned before or is covered under some other issue, I did try a search and got nothing relating to it.
My issue; the clock on the phone keeps jumping to random times.
I am using YukiXDA latest build and could find nothing relating to this isue there either.
Would like to know if others have had this problem and what have they tried to remedy it?
Is it a ROM issue or is it a hardware issue?
Click to expand...
Click to collapse
I have the same issue! It happened some months after flashing xboxmods v. 1.11 Rom. It can't be a battery problem because I use 3 different batterys ^^
Hi there, i've got strange problem with my HTC HD2 last night. Before 17.01.2012 everything was working fine..
So it's the story:
AS everyday i plugged my hd2 to pc to charge up battery and i went to sleep. Next day when i woke up, i realised that my hd2 has frozen(?). I mean i needed to take off the battery and put it back to reset it what was strange bcoz it happened 1st time to me. After reset my signal started to behave strange. I hadnt signal for almost whole time [never happened before to me] or just 1 line for a while. It was very sonwy outside so i thought it's bcoz of weather. When i went to school still had signal problems [weather was ok already], tho i could make a call to a friend, but i cant send any text-message since morning. Atm i have same problem like during morning @ home [weather is still fine..]. Tried to update radio, made hardreset on my android, and finally installed back my windows mobile rom, nothing helped.
Did anyone encounter with simillar problem with hd2? If yes how did you solve it (if you managed to.)
ps.
soz for bad eng/grammar
i suppose you are running Windows on your HD2?...i have not experienced signal issues on my HD2, but i have experienced constant freezes. since you have already reflashed your HD2, i suspect the problem is more of a hardware issue. Have you tried another SIM card and see if the signal is ok?. It might be your SIM card, or the SIM connection. If that doesnt work, im afraid its the antenna that is faulty. You can replace your antenna or send it for repair in this case. Meanwhile, if you dont have a spare phone, you might want to use some wifi based call apps(skype,etc).
hope this helps and good luck mate!
-cheers
Is it anything like this thread is talking about i.e likely to be a hardware problem:
Probable Hardware Fix For HD2 Poor Signal (Confirmed):
http://forum.xda-developers.com/show....php?t=1190180
oucha said:
Is it anything like this thread is talking about i.e likely to be a hardware problem:
Probable Hardware Fix For HD2 Poor Signal (Confirmed):
http://forum.xda-developers.com/show....php?t=1190180
Click to expand...
Click to collapse
you copy&pasted the dots in the link so its a 404.
do you happen to have the real link?
i would be quite interested in it since i am facing similar problems right now