Database Users

USB Sync cable driver

Hi all,
Just got myself an 02 Exec and so far am pretty pleased with the device.
I've just bought it in to work with me expecting to be able to sync without issue although I need a driver
My disc is at home, and I really wanna get synced today. I've searched for the driver without success, can anyone grab the required file off their disk for me? would be much appreciated!

HI,
the driver is not all you need, as a WM2K5 device, it will only sync with active sync 4.x. So .. just download AS4 .. and sync ;-)
- Superbowl

You need Active Sync 4.0 not a driver.

Thanks for the replies peeps, however I don't think this is the case.
I have AS 4.0 with me although it's when I first plug in my Exec that it asks me to install this driver.
With AS 4.0 installed it just can;t find my device, the same happened to me at home. I just went into device manager and browsed the offending hardware to the CD where it installed the driver and then AS 4.0 could see my Exec.
Any ideas as to where I can find this driver?

Do you have full admin rights to the PC?
I am on a locked down one where I can't change anything.
Before I got the tech dudes to install AS, the PC kept asking for drivers.
Can't say much more, that's just what happened to me.
I think the message was 'installing windows mobile device...' and then wanting the driver.

Hi mate,
Yeah sure I have full admin rights. I'm really don't think AS4.0 will solve this as like I say the same happened at home until I installed this driver from the applications CD that came with my Exec.
Anymore ideas?

Try it on a different USB port.
I see this happen with a lot of devices. Plug it in one port, Windows doesn't recognize. Plug it to the next one, and it works.

i have to turn me JJ off for 5 secs, then plug into usb and its fine, if i do it when its on i get a malfunctioning usb device pop on my pc

I`m having similare problems....
Full Admin rights
Windows XP SP2
AV4.0 installed
But keep getting "not Connected" whenever I hover over the AV4 icon.
and I have checked that my AV4 on my Exec has "Synchronize all PCs using this connection".
After reinstalling a few times.
Am very stuck....

check this out....
http://www.microsoft.com/windowsmobile/help/activesync/default.mspx

Many many thanks...
Seem like I need to spend a little more time on the MS Windows Mobile site.

Thanks for the help chaps.
Seems AFTER installing AS 4.0 I then went to device manager and clicked the offending hardware after which it installed the driver.
Thanks for the help

Touch HD: Vista bluetooth driver issue

Hi,
Having my HD since a week, I am doing synchronisation with windows mobile on vista x64.
Everything is fine using the usb data cable but not using bluetooth.
The HD is recognized as I can see HTC50 but as soon vista starts, I am requested to provide a driver that I have found nowhere.
If I go in the vista device control panel, there is a bluetooth device not working properly as no driver available.
Contacted the HTC hotline, they told me they will call me back within 48 hours.
It was 5 days ago...
Anyone having the same problem or a solution?

Friend of mine with Vista64bit also had problems, and bought Bluesoleil 64bit for better profile support. You can testdrive it with 2mb limit.
http://dontknowme.at/http://www.bluesoleil.com/

Thanks Lucas but for me it is the job of HTC to have a smooth integration within an OS like vista.
If not I will sell this device and go for an iphone.

UP :-(
Hi,
Having my HD since a week, I am doing synchronisation with windows mobile on vista x64.
Everything is fine using the usb data cable but not using bluetooth.
The HD is recognized as I can see HTC50 but as soon vista starts, I am requested to provide a driver that I have found nowhere.
If I go in the vista device control panel, there is a bluetooth device not working properly as no driver available.
Contacted the HTC hotline, they told me they will call me back within 48 hours.
It was 5 days ago...
Anyone having the same problem or a solution?

feratk said:
Thanks Lucas but for me it is the job of HTC to have a smooth integration within an OS like vista.
If not I will sell this device and go for an iphone.
Click to expand...
Click to collapse
The problem is probably the driver on windows vista, so switching to another phone will not help much. Besides..."smooth integration within an OS like vista" and "iphone" you have got to be joking!!!

Up
Please guys,
Could someone tells me he succeeds to synchronise the touch hd with a vista x64 through bluetooth?
The HTC support finally called me back asking to reinstall windows mobile 6.1 vista x64 but didn't work...

AFAIK this will not work with Vista. At least not with the Vista bluetooth stack.
I have the same problem you describe with my Wizard and my Diamond.
After switching to the Widcomm bluetooth stack I remember being able to synchronize my phones over BT.
I don't know exactly where the problem lies and if only HTC is to blame here.
I'm sorry, I can't give you a solution here.
Still, if you like to give it a try, go to
http://update.broadcom.com/BTWUpdate/downloads/btwinitialupdate.exe
Regards
K_Hismoom

I sync my Hermes with my Vista 64bit.
But I don't know wich BT-Stack is installed.
My laptop is an Asus V1S.

HTC customer support line
Dont hold your breath waiting for them to get back to you, i waited two months to get a reply email asking me to call their helpline.
Absolutely useless!!!!!!!

yeah, same problem at my side......
I'm using IBM T61p, and the update from broadcom site doesnt work......

Yesterday I have come across something interesting.
I had to hard-reset my device and afterwards it would not be recognized in Windows Mobile Device Center when connecting via USB cable. I heard the sound from the Device Manager, so Vista knew the device was connected, but it wouldn't show up in WMDC.
So I reinstalled WMDC, but still no luck.
But - and here comes - I was able to pair my HD over bluetooth with my PC and Vista installed the bluetooth drivers for the phone! I am now able to synchronize over bluetooth!
Sadly synchronizing over USB cable does not work any more.
For all of you having trouble with WMDC and bluetooth, try reinstalling WMDC 6.1, maybe this helps.
Regards
K_Hismoom

I too could never get a connection initiated from WMDC to the HD, with standard Vista Bluetooth. Pairing the the Vista desktop pc with the HD never was a problem, but Activesync. Then I tried to start the sync from the HD - and it worked.
Go the the Settings tab in TouchFlo3D, and use the first tab "Sync data" (Daten synchronisieren in German), and the HD connected itself to the WMDC, via the Hama Nano bluetooth dongle using standard Vista drivers. Give it a try!

OK, finally I got it work successfully.
The way to connect HD with PC, have to from HD to PC, can't from PC to HD.
I'm doing steps as follow:
1. set your PC's bluetooth as discoverable.
2. at HD side, search PC with bluetooth
3. after that, pair HD with PC
4. open your active sync on the HD, and select connect with bluetooth
5. after connected, everything works
Now I can explore my HD on my PC, everything is OK.

I have the same issue. I keep getting a message on my vista pc that Windows cannot install the device driver for a bluetooth peripheral.....very annoying!!

i also have this problem (vista cant find drivers). i'm trying to get the beta sideshow app workinng.
any help would be great.
thanks

Touch HD driver problem
I am having some bluetooth problems too but not exactly as you describe. I have a Touch HD and have it syncing over bluetooth with my Lenovo laptop (Vista32) and my PC (Vista64) fine. However, everytime I connet the phone, Windows tries to install drivers for it but can't find them. The drivers seem to be bluetooth related because if I go into Bluetooth Devices and click the Touch HD and search services, either nothing is listed or sometimes just "telephony". So I can't use any of my phones bluetooth profiles like internet sharing.
I have a weird feeling that it has something to do with the Touch HD Hotfixes that HTC has released recently.
Has anyone out there been able to fix the issue?????

luketoms, I have exactly the same problem as yours with my HTC Touch Pro and vista x64. This related to bluetooth driver in my point of view.
I haven't found any solution for that.
Has anyone a clue ?
Thx

I share your problem too, luketoms & gbouille. Espescially annoying, since I have connected my HD before sucessfully, with Vista locating the right drivers from Windows Update, displaying it as a HTC Touch HD T8282. Independent from WMDC.
Now, it seems my HD and laptop are no longer friends.

Does it say 'Missing bluetooth peripheral device'? If it does, right click on the device for properties. Click on update driver OR
Go to device manager, you'll see an unknown device named bluetooth peripheral device. Double click it to open its properties
Click 're-install driver' on the second tab.
Click Browse my computer for driver software' button
Click 'Let me pick from a list of device drivers on my computer'
There may be a list asking for device type, select 'bluetooth radios'
On the next page there will be a list of company names on the left side and a list of drivers on the right. In the company list choose 'Microsoft Corporation' ... not 'Microsoft'. Confirm selection is microsoft corporation.
On the drivers list there may be one or more driver versions for the mobile phone, select a newer version.
Click next, and ignore any warnings and keep pressing next
Then it shows successfully installed drivers

phabreel : it does indeed! Thankyou. Still, windows will not recognize the HD as a PAN compatible device when searching for it through the bluetooth wizard. And it has done just that before!

bluetooth active sync

I had alot of probs with my old atom doing this. I have a dell xps running xp3 and I just cant activesync over bluetooth. Running duttys rom VERY GOOD. The process fails because the pda doesn,t appear to have the correct services.

Having same problem brother. See my thread here for details. I can get AS working using Widcomm drivers but no way with the built in Windows XP SP2/SP3 BT stack. Since Widcomm drivers are interfering with some of my other drivers in my computer, Widcomm is a no-go for me neither If you find a solution how to make BT ActiveSync work with default windows BT stack under XP, please share! I would appreciate it very-very much

More info
I have done a bit more investigating. Tried it on two other computers and realise that bt is flaky.
Well it apears that the touch is not offering up active sync as a service. HAs any body tried this on stock rom. It would be really nice to put this one to bed. I feel that its definatley the phone. Blue tooth is great when it works. I have hands free kit in car and on the old atom it would only link from phone but with the new one it only links from kit. battery indicator doesnt work and if you transferr phone numbers the phone sends them to quickly for the kit to copy every one so it leaves of every other one and then some at the end. Heres the solution go and stand behing a tree away from the car which slows every thing down and makes it work. I call it my Treepatch.exe

I do have a stock ROM v1.14.401.2 WWE (1.09.25.14 radio) and my PC (using default windows BT stack and Windows XP) does not recognize neither ActiveSync, nor DUN BT services. However it DOES RECOGNIZE under Windows Vista. I'd say Windows XP BT drivers are either outdated or somehow not compatible or missing something... just my 2 cents
EDIT: And yes, I have the same problem with the battery indicator when connected to my car's bluetooth handsfree kit

and i can't get it to work with vista, but it works flawlessly with Windows 7 Beta (64-bit). simply amazing...

Is it really xp
I kept feeling that it was the phone but if its xp can we get a new stack i need to look. I really would like to move this post up so that we can get a definative answer and then maybe a solution. How do yo move post up?

problem solved
Uninstalled bt drivers on laptop and installed stock ms drivers. Had to restart a couple of times. searched for phone tried to set up com. Still no good restarted again and then suddenly the machine actually started the active sync saying do,t waste batteries and euraca its done. So stock drivers seem to be best. I say give it a go.

pawebby said:
Uninstalled bt drivers on laptop and installed stock ms drivers.
Click to expand...
Click to collapse
Would you be little-bit more specific ? What BT drivers have you uninstalled from your laptop ? Toshiba ? Widcomm ? And what do you mean by stock MS drivers ? How did you install them ? Would you mind post a step-by-step procedure you've done ?
Also you're claiming your problem is solved. Would you please double click on the BT icon in the system tray next to clock, go to Devices tab, double click on your paired phone icon and then Services tab. Would you post a screenshot similar to this one to see what you have in there ?
Many thanks in advance!
Regards,
S.

heres how i did it.
Sorry I do not know how to do a screen grab?.
First I uninstalled the supplied bt drivers which were widdcomms and I unistalled the widdcomm software from settings-install software. I am affraid I do not know what release. Next I restarted and made sure the phone was unpaired and cleared of link data. Next i restarted and in system-hardware i scanned for hardware changes. When xp asked to visit the web to download drivers i said NO. I guess that forced it to use the stock xp drivers. Restarted machine at prompt.
When the machine restarted blue tooth icon was on task bar. Looks slightly different to widcomms. I linked the phone via this bluetooth icon. I also set up a com link. This was all most slower than the old widdcomms system?
I then made a cup of green tea. When I came back I restarted the machine again and went into the phone-activesync-sync by bluetooth.
It then did just that. I did not set up com on phone. When I switched on laptop this morning I sync again and it worked.
The xp bt doesn't have all the bells and whistles of the widcomm but it works.
The widcomm program/drivers just could not be confinced that the phone was capable of activesync it would not show it as a service.
I hope this helps.

I have my HD connected to XP sp 3 with no issues.
I have a broadcomm modem, 2.2.14.241 firmware version.
It has been a while since I set it up so it will be hard to offers the details on how.
Just figured that I would post to let everyone know it works and I have full access to all of the files on the device.

activesync not working through bluetooth

Hi,
do you know why my HD2 can sync only when plugged with usb cable and not with bluetooth? It has been correctly paired with my Win7 ultimate, but there is an ! on it in the device manger saying that no blueottoth device drivers has been loaded!
thank a lot in advance
M

I also get the device not recognised problem, but that's only for one part of the bluetooth stack - can't remember quite what it's for. Regardless, I am able to pair and use active sync with my 2 Windows 7 machines OK. I do have to use the active sync application on the phone to do it though - I can't just pair the devices then run active sync.

In the device center you have the possibility to setup your connection settings. Go to settings - connection settings - leave USB ticked - in the next connection possibility change bluetooth into com5 or com6 and you're ready to go.

I have kinda the same problem with Win XP and my HD2.
- I successfully paired the PC (Dell D820) and the Leo.
- I can successfully exchange files from the PC to the HD2 via bluetooth - but not the other way round (Leo says the PC does not support this ).
- I can successfully sync the Leo to the PC via USB cable.
- When I try to sync via bluetooth, HD2 says that the PC "does not offer any service that can be used with ActiveSync".
- Leo has incoming Bluetooth port set at COM1.
- XP has Bluetooth ports set at COM1 (incoming) and COM3 (outgoing).
Anyone out there has a clue?
Thanks.

I had to set com7 to make it work

I simply leave WMDC set to use "Bluetooth" and it works fine. Check that, then on the phone select the pc, in the BT manager, menu-> update, it should rediscover activesync and list activesync.

Hi,
I am facing the very same problem, please help...

Same problem here with Windows XP. Pairing is ok, discovering Activesync service fail. I never had this with my previous PDA.

kilrah said:
I simply leave WMDC set to use "Bluetooth" and it works fine.
Click to expand...
Click to collapse
WMDC?? On WinXP? Was that a typo or am I missing something?

vince2773 said:
am I missing something?
Click to expand...
Click to collapse
Probably that the original discussion was about Win7, so I assumed the rest was about it too
I didn't see your particular case was under XP, sorry.
But still, same went for XP, except replacing "WMDC" by "Activesync", and select the outgoing COM port your PC has assigned to the HD2 instead of "Bluetooth". NOT the one your HD2 shows as incoming.

Thanks for the clarification Kilrah (I didn't mean to be rude, I was just in a hurry).
Anyway, I tried as you said (which I had already done, but tried again just in case). No success with Bluetooth sync.
Guess I'll stick to the USB cable and wait till June when my new laptop comes in with Win7 and try again.
Too bad though. Bluetooth sync worked like a charm with my old Nokia. So far, this is the only major disappointment in 2 months with my HD2. Maybe it's because ActiveSync itself is a crappy app?

Can't sync HD2 w/Win7

I just upgraded my desktop software to Windows 7 from XP but now I can't sync with my HD2. I'm using 32 bit Win7 and Outlook 2007 and when I plug in the USB cable from my HD2 I get the error message, "Driver not found". Anyone else have this problem?

SamStone said:
I just upgraded my desktop software to Windows 7 from XP but now I can't sync with my HD2. I'm using 32 bit Win7 and Outlook 2007 and when I plug in the USB cable from my HD2 I get the error message, "Driver not found". Anyone else have this problem?
Click to expand...
Click to collapse
I'm using Vista and had a similar problem. Solved by installing Windows Mobile Device Centre. This is needed instead of activesync.

Yes - there have been tonnes of issues with Win 7. See for example this thread
I tried every possible solution. In the end, I had to re-install windows 7. That fixed it up right away.
A few of the possible solutions are USB related so do a search on how to uninstall and re-install USB drivers in Device Manager.

A pos solution.
In your control panel click on your device manager icon , scroll down to portable devices and uninstall all of the devices found within this cat.
Reboot your computer, i then have to re pair the phone to the computer. This works for me in Vista , ive found that if i use different usb slots to sync my phone things just seem to get messed up. I think this may work as well in W7, i use W7 sometimes and things seem to be simular.
Hope this helps
Regards