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Okay here's my fun little scenario that I searched for and hadn't come across anyone with the same scenario. Phone was working fine one day and next it would only display a white screen, thought something went wrong with the software. Tried a reset, tried a hard reset, tried a flash started getting some screen showing and then distorting and whiteing out also on startup would get crackled sound. Tried a few more resets and so on. Removed the battery for 3 seconds-20mins-8plus hours still having a problem. Distortion gets worse when pushing the battery in the back it seems and will eventually just go to white screen. Now I had bought a new battery recently and just for kicks threw it in, seemed to eliminate my problems. Except now as I just for kicks again am charging my old battery in the cradle along with the phone and the new battery it seems to be having similar issue although it hasn't been nearly as bad as before. Now I just took the "bad" battery off the charger and it seems to be just fine in the cradle at this moment, nevermind it's flickering again. Is more poor little Hermes on it's death bed, please tell me no. I paid $200 on it being used from a company who only warranties it for 14 days, I am almost at 30 now. I bought an warranty with it being used and all however they wont help me untill I reach 60 days I guess so I may be out of luck for 30 days before I might get it fixed or my money back. Sucks too because I switched to the $40 data plan with AT&T about 5 days ago and now I guess will be paying for something I can't really use. Okay it seems as though with random pressure on the back seems to cause it. I'm leaning towards some sort of a battery contact issue perhaps? What should I do to clean/fix the contacts?
For those that wonder why I just seemed to rant about my broken phone and seemingly figured out the problem on my own and are wondering why I am still posting all of it the answer is simple: To benefit someone else who may be experienceing the same problem or who may read it and have the problem down the road they will know what they should do. That and it's late and I'm tired
the screen issue is known to be caused by the D-pad connector coming undone
Okay I had run into that as a possibility however would that affect the sound to make it crackle? Also in experimenting some more this morning with the "old" battery in place it seems to be much much more sensitive to pressure, almost to the point of holding it in the palm of your hand causes the screen to go nutty and wash out to white screen and come back etc.. However with the new battery in its much more stable and I need to apply more pressure in order for it to reproduce these symptoms. I know you've been a member for longer than me and you also work for AT&T however my gut feeling is something else may be the culprit here. I tried recording a video using my backup phone last night except I couldn't seem to get it uploaded to show what the screen is doing. Oh well I really want use of the phone but I also don't want to void the warranty, namely my extra warranty which I can't file a claim for the next month.
Well Im really upset... It takes me almost a month to get a replacement LCD screen for my Wing and I am proud to say i took it apart and put it make together making sure all is right.. (ribbons..screws..yellow tape...) and guess what it powers on, reads the sim, get a signal, phone works..BUT NO KEYBOARD.
Actually The only letter that do work are the e,f,h,n,o and if i hit the caps lock i get them to go caps but i get no indicator light to turn on. Same thing for the ALT indicator light. What in the world could have gone wrong? i was so careful taking it apart and putting it together for this to happen? I even did a hard reset thinking this might solve my problems? nothing its all the same.
any ideas?
you probably messed up a ribbon or something, its pretty easy to do it. I've heard stories of people messing up their keyboards when they replace the screens, so it's not really a common issue.
If you're still under warranty, slap on the original rom, un-hardspl, and call tmobile and tell them it just stopped working.
if not under warranty, do the same thing, and then raise plenty of hell when they tell you that your warranty is over (hint- ask for their supervisor)
Im going to try to take it apart again. maybe i missed something on the rebuild. it sad to think that after i was so carefull i screwed up the ribbon cable. if that fail ill try tmobile..
I'm experiencing the same thing. Were you able to resolve the issue by re-seating any of the cabling, or doing a hard reset? I don't have warranty on it so I may just have to replace the cabling if my futile attempts of fixing what I have now finally sinks in.
Still not working
junior120872
I took it apart one more time and with a magnifying glass reseated the ribbon. Looking at the ribbon closely there is nothing wrong with it. I looked everything over. still no keyboard. i hate giving up but at this point i have nothing i can do over to get this to work..
Ill probably sell it for parts now.
I have a problem with my keyboard I have an azerty keyboard but now I use an english rom (and the phisical keyboard is on qwerty). How Can I remove my azerty keyboard to my pda ?
Thx..
you can always use the herald service manual to disassemble the device, remove the keyboard, and replace it with one salvaged from a broken herald or something, but you run the risk of running into the problem detailed here.
What you can also do is use Duprade's keyboard fix and create a custom patch for yourself and just learn to use Azerty. This is alot easier than the above process.
I have a serious problem. I noticed a bug in the Desire alphas where sometimes when the backlight went off during a call it would not come back on when the i took the phone away from my face. It always came back on eventually.
Ok now yesterday I flash alpha 8 and it worked fine. Now all of a sudden I reboot my phone bc the battery dies and the backlight won't come on at all! I know the phone is on because the haptic feedback and cap buttons are on and if I leave it on I can tell it's getting notifications.
How am I supposed to fix this?! I can't even see anything to get into recovery! My phone is unusable.
Find out every step to do a backup in recovery... see if that works
BlackHawk6 said:
Find out every step to do a backup in recovery... see if that works
Click to expand...
Click to collapse
Load into bootloader
Press power button once and wait about 20 seconds
press volume down once then hit power button once
Wait about a minute and move the trackball down slowly 3 time and press it
Scroll it down once and press it four times
trevorwhopkins said:
I have a serious problem. I noticed a bug in the Desire alphas where sometimes when the backlight went off during a call it would not come back on when the i took the phone away from my face. It always came back on eventually.
Ok now yesterday I flash alpha 8 and it worked fine. Now all of a sudden I reboot my phone bc the battery dies and the backlight won't come on at all! I know the phone is on because the haptic feedback and cap buttons are on and if I leave it on I can tell it's getting notifications.
How am I supposed to fix this?! I can't even see anything to get into recovery! My phone is unusable.
Click to expand...
Click to collapse
Unless your screen is broken you can always boot into recovery.
Take out the battery, then put it back in.
Hold the trackball down as you power on, this will boot you into fast boot.
Select bootloader, then select recovery. and bam your in recovery and can reflash.
I can get my phone into recovery. When I adb in i can push the phone into recovery, then when i hit adb devices it shows my phone and says recovery.
the problem is the backlight is not on even when i am in recovery. i would say the screen broke, but it seemed like a software problem, because it was just slow to come back on. It still always came back on. then I left it in my car chargine and it never came on again. The phone seems to be working fine though.
Kind of off topic, but did your call screen do this before flashing to Desire at all? Did you recently install a screen protector? I had problems with the PhantomSkinz screen protector making the proximity sensor less sensitive and behaved exactly how you're describing...as soon as I took it off it started working again. I'm now using a dcmugen88 screen protector and it works great.
interesting. i have one of those bodyglove or whatever protectors. best buy glued it onto my lcd. i suppose it could have started around that time. but would the proximity sensor still be deactivating the lcd even when its booting up or in recovery?
Oh, I must have overlooked that. The screen protector wouldn't cause any issues on startup or in recovery... guess it must be the rom then.
well, figured it out.
warning to n1 users: watch that lcd screen under the glass. its not nearly as sturdy as the glass cover.
the lcd/digitizer screen under my glass got cracked and stopped working. no drop, no warning, no funny colors. htc does not cover this in the warranty no matter how good the actual phones condition is.
i almost didnt get another n1, a phone thats inherantly weak (i found dozens of similar reports over the web) is not exactly a good case for a system with no insurance, no store to walk into, and very unhelpful support. they try to be very nice, but the rep i talked to couldnt even tell me whats covered and not. he just said let us charge 500 bucks to your card and we will ship a replacement, then decide if we think you have to buy it once we get your old phone. i demanded to talk to someone who did know. his manager denied hearing about lcd screen problems... after the original rep said he and htc knew this was a common problem. google didnt even return my email when i first contacted them saying my backlight was broken.
so again, be careful and get a good case.
trevorwhopkins said:
well, figured it out.
warning to n1 users: watch that lcd screen under the glass. its not nearly as sturdy as the glass cover.
the lcd/digitizer screen under my glass got cracked and stopped working. no drop, no warning, no funny colors. htc does not cover this in the warranty no matter how good the actual phones condition is.
i almost didnt get another n1, a phone thats inherantly weak (i found dozens of similar reports over the web) is not exactly a good case for a system with no insurance, no store to walk into, and very unhelpful support. they try to be very nice, but the rep i talked to couldnt even tell me whats covered and not. he just said let us charge 500 bucks to your card and we will ship a replacement, then decide if we think you have to buy it once we get your old phone. i demanded to talk to someone who did know. his manager denied hearing about lcd screen problems... after the original rep said he and htc knew this was a common problem. google didnt even return my email when i first contacted them saying my backlight was broken.
so again, be careful and get a good case.
Click to expand...
Click to collapse
ive got 5 bux that says the power connector to your lcd came lose so now the screen just doesnt turn on ... i have heard this issue before... send it in and get it fixed if its going to cost you then tell them to **** off and send their phone they just sent you back
Whatever rom you are running ask the developer of rom in his thread. That's where you will get the best information and help.
Picked up my Vibrant on launch day and it's been great through the weekend, now about an hour ago the home key seems to be flaking out on me. The other three keys are still as responsive as ever, but I have to hold my thumb perfectly still for about 5 seconds before it registers, if at all. Is anyone seeing issues like this on their Galaxy? Or on similar hardware?
Dosent seem to be anything physically interfering, and no there were not any drops, falls or accidental sittings. I'll swing into a tmo store tomorrow, but figured I check in with you folks until then.
Doesn't happen on mine, probably defective device sadly .
Mines working great also... Sorry to hear
Thanks for the responses, unfortunately it looks like I'm not alone...
http://forums.t-mobile.com/t5/Samsung-Vibrant/Home-button/td-p/419417
paxton said:
Thanks for the responses, unfortunately it looks like I'm not alone...
http://forums.t-mobile.com/t5/Samsung-Vibrant/Home-button/td-p/419417
Click to expand...
Click to collapse
Tried restarting?
I did, a few times. Nothing.
I had the same problem. The home button would not respond to multiple touches, so I completely drained and charged the battery, now it works without any problems. I'm not sure if its fixed completely or just a temporary fix but so far so good.
Had the same exact problem! the next day after i got the phone i noticed that the home button would not work right, had to press it multiple times while the rest of the buttons seemed fine. I just went back to the store and replaced the phone. Everything seems to be working great now. I bet its a manufacturing screw up seeing how many people have the same issue. I would just replaced the phone and hope your next one doesnt eat sh*t
Any updates on this? I didn't have the problem until today, now my home key only works when not lit up. So if the keys are lit up and I want to use it I have to wait for the phone to go idle after a second and then hit it... I will call radio shack tomorrow and see if I can do an in-store return or since I ordered it online if I will have to mail it back, I will call the one far away so I can see if I just show up in store and fail to tell them I ordered it online if they will just do a swap for me there, and I can try that at tmobile as well... it's a 1 for 1 trade off so they aren't losing out (on much)...
I have the same issue. Sometimes it goes away but it always come back, even after factory reset. It seems like a shoddy manufacturing process. Just be glad you aren't a t-mobile employee as I have to ship it back before getting a replacement for the broken phone they sold me.
Sorry for reviving such an old post, but I stumbled on a solution of sorts to this issue of unresponsive capacitive buttons which I can reproduce 100% of the time.
This sounds silly, but I noticed the last week that whenever my home button decides to flake out on me switching live wallpapers brings it back to life. The button will then function perfectly for anywhere from a few hours to a few days, flake out again and then be brought back by a live wallpaper switch. No reseting, or changing of settings beyond the LW.
I just wanted to throw this out there, if only because many were guessing this seemingly common problem was a hardare issue and in my experience it's looking to be very much a software issue. Now I just have to figure out what's killing the button in the first place.
paxton, I tried your solution but it doesn't seem to do anything for me. I'm still at a loss.
I called Tmobile but tech service wants me to ship my phone back to them phone at my own cost. They forwarded me back to customer service when I refused. Anyone else having problems dealing with TMO? I'm worried that if I return the phone using buyer's remorse, I'll lose my Bing cash back.
i kinda had the same problem, just all buttons didnt seem so sensetive. So I removed my zag for reasons of it being sticky feeling during games like nova. Now my buttons respond so well. Thats how they should be...
i ONLY have this issue when i have a live wallpaper and also when the lights of the buttons are on, as soon as they time out i can press the home button and it will work
smashpunks said:
i kinda had the same problem, just all buttons didnt seem so sensetive. So I removed my zag for reasons of it being sticky feeling during games like nova. Now my buttons respond so well. Thats how they should be...
Click to expand...
Click to collapse
I had the same problem... Removing the screen protector seemed to fix all issues. Oddly enough, it was only my home button that was having poor responsiveness.
Anyone else had this problem yet? Had mine since Oct. 4th
I didn't try to do a data wipe. Just took it to T-mobile for a replacement. Didn't want it to start working again because I had got a scratch on my phone anyways and it was a good opportunity to get a replacement.
Me too. When I use my headphone, people on the other line can't hear me. This happen more than once. I try to do a hard reset but it still don't work.... anyone have any solution.
tino888 said:
Me too. When I use my headphone, people on the other line can't hear me. This happen more than once. I try to do a hard reset but it still don't work.... anyone have any solution.
Click to expand...
Click to collapse
My issue was the microphone on the phone. Did you not buy from T-mobile or other authorized outlet? Your phone should be within warranty.
Another thing to try would be a Data wipe/factory reset.
Another thing I noticed is that when I charge my phone there is an LED in the earpiece. My last G2's LED must have been defective.
Hi, what happen if you buy the phone from craiglist, how can I return ?
tino888 said:
Hi, what happen if you buy the phone from craiglist, how can I return ?
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Click to collapse
Contact HTC about warranty service I guess. I don't understand why someone would sell the phone on craigslist when it is within the 14 day return policy for tmobile where you can get a full refund unless maybe it was stolen.
You can contact HTC here: http://www.htc.com/europe/CA_Hotline.aspx?region=NorthAmerica
I'm just speculating here, but it's based on past experience with flexible connectors like the one used to bridge the display portion to the body. I'm surprised to see the possible defect occurring so early in life of this handset, but the fact that the ribbon is forced to bend back 180 with a radius of less than 1mm when the display is open puts a LOT of stress on the thin conductors of the ribbon. The problem might have been precluded by HTC using carbon traces rather than typical metallic copper on this critical component. See for yourself by looking at your phone edgewise next time you flip it open. If we're lucky and enough handsets fail like this HTC MIGHT do something of a product recall. Incidentally, has anyone with a dead mic also experienced random screen garbage or erratic touch response? Again I point to the same design flaw.
Here's to hoping I'm dead wrong guys!
This problem just happened to me. With no apparent reason, the internal speaker stopped working. People can hear me, but I can´t hear anything.
Funny thing tho, if I activate the external speaker, it works. The problem is the internal speaker only.
Is it a known problem like the shoddy usb connector on some kaisers ?
tino888 said:
Hi, what happen if you buy the phone from craiglist, how can I return ?
Click to expand...
Click to collapse
dont say anything to tmobile about where you bought it from. there is a one year warranty the original date of purchase. at least there was with the motorola cliq that i got off craigslist. returned it for a fab'd one without scratches gonna do it one more time right before the year is up haha
My G2's mic has also stopped working, been looking around different websites for parts, but I can't seem to find it, u guys know anyone?
If I use it with the headphones/mic, it works fine, people hear me and all. If not, people can't hear me.
FWIW, I had this exact problem shortly before Christmas. the mic started by cutting out sometimes, then failing altogether. Using an external mic worked fine so it wasn't software, just the physical connection to the built in mic. I'm pretty sure that sivalley is right in his speculation that the issue is the flexible ribbon connector.
Fortunately for me my phone was under warranty and HTC arranged to pick it up etc.
Weirdly the day before they were due to pick it up, the whole screen stopped working. I could power up and feel the vibration etc, but the screen never came on. Again I think the common factor was the flexible ribbon.
When HTC repaired it it came with a long list of things they'd replaced to get it working again, so it may not be as simple as just replacing a ribbon connector.
I have no idea whether it's possible to source the parts, but it might be worth finding out how much HTC would charge to fix it if it's not under warranty (could still be a good deal)