Just Spoke To HTC About Text Lagging Conversation Mode. - HD2 General

Hello
Just been chatting to tech support at HTC Europe about the slow texting in conversation mode with more than 30 or so messages in it and the nice fellow advised me that the quickest way to have the issue sorted out is to ring tech support so they can raise the issue on their system. He said its a much quicker route to having the problem addressed. So everyone get ringing I think.

Agreed. it would be excellent if HTC could work on something like auto hide older messages, with a button to show older messages if the user wants to see them.

showing all conversation could be unusefull. better to hide older sms

we've all come to that solutions
better start ringing I guess, will be calling HTC sweden tomorrow... i've used My Phone to archive the messages and deleted them from phone ( <5k msg ) so it was pretty laggy

To be honest every time this happens to me it's when the radio loses signal and tries to re-connect to my network. When I have constant full signal I have absolutely no lag. But as I said earier when I have little/low signal I have lag due to the radio disconnecting/re-connecting to the network. Hope this helps.
Phil

why compromise? If Opera/IE can show pages a lot longer then the length of 30 text messages with no lag, so does HTC Message.

I couldnt agree more
Its utterly ridiculous that the phone practically freezes when you have multiple sms messages in your inbox, this needs to be sorted out - while the Leo is a phenominal device and sense is awesome, these issues make the phone less than desirable I find myself using my second line (storm2) due to this issue - It drives me crazy that such a powerful awesome device has issues like this

when you press the send button just after entering the text app and press no to send an empty message all smses will load instantly... that's kinda odd...

I can confirm the same behaviour.
That suggests this is just a straight bug in the software (perhaps in the code to update the display?) rather than some fundamental problem. When the screen is not being updated (because the focus is on the "yes/no" popup) the message list updates pretty much instantly.

Could you post the contact details of the HTC TECH support.. always when I call support.. i get some n00by telephone girl who makes tickets...

Related

Wizard sometimes sends 2 same text messages

I noticed that Wizard has a very poor GSM signal reception. Compaired to SonyEricsson P910i, which was extremely reliable when it comes to signal reception.
One of the disadventages of bad reception is faster battery drainage, but it doesn't bother me that much.
Sometimes it happens that Wizard tries sending SMS (text message) several times, until it succeeds in that action..unfortunatelly, it seems that the sending was successful every time, so I end up with boosted phone bill, and my recipient with several same messages.
Does this happen to you? It starts driving me crazy, although I have a Wiz for only a month now.
Maybe you are using Pocket Plus?
In that case you have to add tmail.exe (\Windows) to the exception list. You can find the list in the Settings of Pocket Plus.
Yes I do have it installed. But if you're reffering to that problem saying it's because of having Pocket Plus installed, I must say that it did happen even before I installed it 2-3 days ago.
I just opened Pocket Plus' Settings but it seems I cannot find Exception list (though I think I've seen it once I browsed through the option first time I installed it). Could you be more precise?
And, yes, what exactly one gets after adding tmail.exe to the exception list?
My wizard has a v good gsm recetion - you may find the reception better with the original o2 rom rather than the t-mobile one you are using. Or your provider signal is poor!
There is a known glitch so it sends two messages if you close down tmail before the message is sent.
When you said "close" I figured out where the exception list could be So I added tmail.exe to the list..but I kinda doubt it'll solve the problem. If it does..hooray!
I doubt cos I didn't see that Close button actually works like a real close (even with Pocket Plus). Just in case, I've just switched tap and hold functions on close button. Tap will minimise it and hold will close it. And just saw that my messaging app stays open even if I hold stylus over X button

SMS Problems

oi,
i (and it seems like others as i´ve read in a german forum do as well) have serious problems with sending sms.
- some of them arrive twice
- some of them arrive in a "scrambled" way ...like mixed up with old ones
- and sometimes old ones are being sent a second time
this does not happen all the time - and it happens with several recipients.
i´m using a "naked" o2 trion. no other software (well, total commander and a media player) installed. it also happend back in the days when i used my t-mobile card with it.
this is really pissing me off ...because some of the recipients already think that a) their mobile is the prob. b) i´m nuts or an idiot who´s too stupid to send a simple text message
and help, hint, suggestion would be greatly appreciated.
I have the same Problem (sending SMS twice) ..
but I'm not sure if it's really a Problem based on the device, cause the double SMS are only billed once! (at least on my account)
And as I have been told only people using other Providers get my SMS twice..
never heard of any fellow T-Mobile User getting my SMS twice...
so it seems to be a combine Problem of HTC Devices (got that error since MDA1) and our Providers
did you force your network to gsm or umts?
or does it auto-switch depending on where you are located?
Sending twice happened to me when I disabled the 'message sent' warning and was closing the messages program before that warning would have appeared if it were active.
It was as though the machine sent the message quickly, but when the program got shut down too soon, was not sure it had done that and just sent it again.
Since re-enabling that warning and waiting each time for it I have had no more trouble.
marisa4755 said:
Sending twice happened to me when I disabled the 'message sent' warning and was closing the messages program before that warning would have appeared if it were active.
It was as though the machine sent the message quickly, but when the program got shut down too soon, was not sure it had done that and just sent it again.
Since re-enabling that warning and waiting each time for it I have had no more trouble.
Click to expand...
Click to collapse
well I think this is exactly the point...
just keep the messaging software running and you won't have any problems
Sms sending 2 or 3 times
I'm not sure that above solution is true for all. I often get a specif notification saying message cannot be sent, but in fact it has been. Tendency is to send again and again still getting not sent message. Recipient ends up with several messages. I was given number of someone at HTC who seemingly can talk through a solution for this one. Don't have number to hand but will post later, nor have I spoken to them yet.
re my last post, I was given following info:
If you call HTC support Hot line they will talk you though how to resolve this..
The number is - 0845 8900079

Text messages being sent to wrong people!!!

WTFF is this all about? This is a serious breach of privacy i have text messages being sent to other people now..I could deal with the 2G-3G issues and freezing but this now ...anyone having this problem?
How do i turn off sense U.I? will this fix all my problems?
....................................
Turning off Sense will not solve your problem. This is the first I heard of this happening with the HD2. When the G1 came out, this was a major problem. Messages being sent to people - from your number -whom you never sent a message to or even know. It was a system problem that T-Mobile fixed.
happened to me to me as well - twice. I called in and asked about it and they (T-mo and HTC) said they "could not duplicate the problem." A common, yet unnerving refrain.
I heard one other person complain about this issue before and I am pretty sure (for this one particular issue) it's all user error.
I watched my girlfriend send out some texts on my phone and several times she did not "tab down" to the text entry field before putting information into the send to field. This caused people to be populated in the send to box that were not intended recipients.
Also on my phone sometimes when your in the middle of sending a text the cursor will jump to the box above whatever your working in. Again this can send messages to the wrong person.
You just need to be aware of who is in the send to field before sending a message.
Disclaimer: My findings could be a completely different issue than what's actually happening so take it with a grain of salt.
This is funny. I just received a text from someone I don't know.
It's like I miss the beginning of the conversation or something. Here's what I got only:
"Sorry I have not contacted you lately. My car crapped out and I have to divert any money towards another car. I hope to be able to contact you soon. I hope all is well with you. Rob (Danny's Friend)."
I'm like WHAT???? I guess he sent it to me by mistake or something.
So this has nothing to do with the device? Its a problem at T-mobiles end?
i'm pretty sure this is a software issue and not on tmobiles end. and no it's not due to user error i can assure you only b/c i use this phone for business and i absolutely make sure im sending it to the correct contact. Honestly it's just not acceptable for something like this to be happening. i just bought this phone this past weekend and from day 1 this problem has been occuring. the phone will send your text message to an entirely different contact already on your message home screen. it will then duplicate that contact's name into both message fields. i really like the hardware on this phone. if anybody out there knows of a fix please let me know before i return this beast.
This is not a software issue. It is being cause by T-Mobile. They are in the process of upgrading towers and things are getting FUBAR.
this just happened to me twice today....... its pretty scary because i thought it was my error but it clearly wasnt..... and of course the texts went to my ex.... of all people....smh
This happened to me yesterday. I was texting a friend of mine, then my girl texted me obviously every text I get starts a new thread. well I got off the thread and then got on the thread and replied to my gf and it went to the friend I was texting before. This happened another time where I was texting my sister and my girl texted me again..i replied to her and then it went to my sister..both if the people I was texting where on AT&T and me and my girl are on T-Mobile could this be a reason>?!
I'd just like to CONFIRM that this is a a GENUINE software problem, nothing to do with your network or user error etc.
Personally I first noticed this several months back, shortly after getting my HD2 - and at first naturally assumed that *I* had made a mistake replying to the wrong person - however after it happened a few more times and I started getting friends to watching out for any unexpected/unusual messages so I could check it, I proved it to be a genuine problem.
On at least 1 occasion when I got an early indication that it was happening I managed to actively run several tests to confirm that it was definitely getting 'confused' - so I can say without a shadow of a doubt that it was not down to user error of any kind.
WHEN DOES IT DO THIS?
Whilst I can't confirm if this is the 'only' circumstances under which the problem could occur, on each occassion that I managed to definitely confirm the problem, I had 'replied' to a recent message from a contact in 'Conversation Mode' (i.e. where all the messages are grouped under a contact). Also in each case I had been in the middle of texting conversations with 2 or more people. You need to be aware that the wrongly delivered message still actually shows up under the conversation thread for the *originally* intended recepient, but as you might expect the network confirmation message (if enabled) does confirm who really received it.
My gut feeling (especially as I was on a train the first time, with intermittent signal), was that it was queuing up outgoing messages as it was waiting for a signal, but when it regained a phone signal rather than properly cycling thru all the messages and sending them to the appropriate person, it just sent them all to the same one. [And certainly as an experienced software developer myself, that would seem a 'reasonable' explanation - but that's nothing more than a hunch].
A POSSIBLE QUICK WORKAROUND?
I haven't confirmed - tho that's not the same as saying it *definitely* doesn't happen - any instances of this problem since I've switched to only using the 'Traditional Mode' (i.e. standard Inbox/Outbox, not grouped by contact), and avoided sending a message to anyone until I've had a network confirmation of delivery from the previous message - but then again, as you might imagine I've been very cautious about using SMS messaging at all on this phone!
AM I JUST BEING CYNICAL?
I couldn't help noticing that I spotted this problem just shortly before HTC started releasing several - evidently very rushed - patches over a period of a few days to fix an 'SMS Issue', which most people said didn't seem to work, shortly before removing them and starting to issue updated ROMs. At the time the updates were accompanied by some very vague blurb along the lines of "keeping in touch with friends and family is very important to you, and this new update aims to deliver just that with fast & reliable messaging". And whilst numerous people commented on the vagueness of the statement, most assumed it was was related to the well publisized SMS issue at the time regarding messages getting stuck in the Outbox. Perhaps I'm just being cynical, but maybe that's wasn't the real reason behind the deliberate vagueness? Consider what it would do to the sales of your new flagship product if it was publicly exposed that your customers 'personal' & 'private' messages might wind up going to your neice...your boss...your ex...(well, you get the picture!)
Apologies for the long post, but I'm hoping this might some proper light on the problem for other people - if you have further 'proof', or can shed any light on the circumstance under which this problem occurs, please respond - but to avoid confusion & speed a resolution, could you please differentiate between what you have managed to 'prove' beyond reasonable doubt, and what you just simply 'suspect'...
Of course what I'd really like is for HTC to at least confirm the problem has been *properly* fixed
Finally, FYI, my HD2 specs are:
Network:T-Mobile (UK)
ROM Ver: 1.48.405.2 (71294) WWE
Radio Ver: 2.05.51.05_2
(...and yes, I know this ROM can be updated now - I've just been working away the last few months and didn't want to take any risks by updating it - but hey, until the problem is acknowledged by HTC, how can we be sure it's fixed anyway?)
This has happened to me quite a few times while using this phone. Mine all seem to inadvertently go to one specific person if they don't go to their intended recipient. I don't know this person very well so it has been very awkward. Sometimes the intended recipient receives it as well, sometimes they don't. I have been very conscious of who is in the send to field of late but there seems to be no indication of a problem before the message is sent. I haven't seen a reasonable fix for this yet but I am hoping that this issue gets some scrutiny.
I am running NRG's July 17th GTX ROM BTW.
Just curious, which form of HTC Messenger is everyone using? I never had this problem until today. Yesterday I upgraded my Elegancia ROM which includes version 1.5 build 2015.3428. I'm going to switch over to SPB Shell and see if I can replicate, but perhaps it's this version from HTC...
I always thought this was user error until it started happening to me. What I did to fix it was delete all my contacts off my SIM and just use them from my phone. That fixed the problem right away.
This is interesting because it's NEVER happened to me, but all of my contacts are saved on my phone and synced through Microsoft exchange. This could be the fix for everyone.
dkb218 said:
This is not a software issue. It is being cause by T-Mobile. They are in the process of upgrading towers and things are getting FUBAR.
Click to expand...
Click to collapse
I can verify that!
Ya, this happened to me too when I first got my HD2. It is quite awkward when it happens But I did do some research online about it happening to others (this was before I was here on XDA) and saw that someone said one thing that seems to fix it is copy all the contacts to your phone and delete them off your SIM card, just as TIGGAH said. Seems to work very well and I haven't noticed it happening since I started doing it.

Sms timestamp issues

Is anyone else having issues with, their sms timestamps? Its really screwing up the thread view of my sms window, makes for a somewhat confusing conversation.
SMS sent/received in same minute get sorted improperly.... annoying.
well I am receiving sms messages showing a time of 2-3 hours later than actual time received
I have this issue too. It only occurs when I am roaming though. My incoming timestamps are displaying as being 5 hours in the future. gah. This same problem occurred with my touch pro 2 and thought it was a bug. guess not. must be an issue with the carrier I am on when i am roaming.
any way to fix this?
yeah i have the same problem...i was just gonna post a thread about it.
i sometimes text with my girl nonstop for like 20 minutes, conversations get ridiculously hard to read. i send a text and her response is in the middle between to texts i sent a minute ago....
i used to flash sense roms on the g1 and always went back to a regular vanilla rom cause of this problem. now im stuck with this problem and every rom i go to has the same issue...sucks.
sigh, 30fps cap which a google employee said is not a software problem, fear of the glass of my screen raising above the bezel, now this? 720p video is very "720p" either. lotta gripes about the phone..sprint and htc f'ed up... it is a new product tho so i guess its supposed to come with a fair share of problems..

[Q] SMS issues on new ATRIX 4G

Hi there,
I exchanged by HTC HD2 phone for a Motorola Atrix 4G a few months ago. And am not really sure any more if I took the right decision Am frustrated with the following problems:
- I tend to receive the same text messages sometimes more than once and interesting the time stamp for both the messages is the same. For example a message which says 'lets do coffee' is sent/received on the phone 1030am and the same message pops up again with the time stamp of 1030am at 0200pm!!
- Sometimes i get a text message which says "Incoming message is not delivered to your mobile as your INBOX is full. Please delete some messages to free some space". However, my phone has ample memory (approximately 8-10gb), and i just have 10-12sms the rest I normally delete after reading.
I visited the service provider and they claim there is no problem from their side. I have checked and rechecked the phone/settings but in vain. Can some kind soul out here please please help me. I am really frustrated and probably planning to sell off the phone as I have missed some important SMS's in the past (which got delivered to me after 3-4days with the original time stamps!)
Cheers!
If your using a different sms app then stock one then you'll need to disable one for notification . That should fix for more then one pop up.. As for running out space maybe someone else jump in to help on that...
Have you tried a factory reset? I assume you not running a customer ROM or anything. I have had that issue before on a different phones and it was all ready service provider issue they had something messed up in my account or a auth issue with thier network
Switch to google voice. That's my solution
But in normal terms, your sd space is not for sms or whatever app to take all tue space. That'd be like saying the browser cache could get that big just cause you have the space
Sent from my Motorola Atrix 4G using Tapatalk on AT&T, the company that disappoints me so much that I have to use my tapatalk signature to tell everyone
hello all,
Thanks for responding. The phone is fairly new and I have not changed any ROM's or anything like that. Its updated with the current official version...absolutely no hacking on it... I am using the standard SMS app that is inbuilt. Interestingly I did a factory reset today and so lets see how it works.
When I delete the message am hoping it gets deleted for ever..or does it get stored in some 'delete' box that I need to clear ?? Though I have a general feeling that the problem is probably from the service provider and not really the phone...
Any other ideas/tips would be appreciated.
Cheers!
i am pretty sure that just deleting it form the phone should take care of it. i am almost positive that there is no were else it is stored on the phone. not sure about if it is stored on hte network some were but i highly doubt it.
I think it has something to do with cell towers.
not sure what the explanation is.
Hello all,
The service provider sent me a text message last afternoon at 1600hrs and as per their records the message was delivered immediately to my number. However in actuality I received it this morning at 1035hrs!! Its so spooky and strange. I really don't know what to do. Motorola is not ready to help either.Their customer service says there is no problem from their side.
I am quiet sure its not a signal issues as I seem to be receiving calls and most sms. Its just a few messages that I don't receive ..and its random.. not from specific numbers...
PLEASE HELP!!
Thanks

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