Database Users

Just in case you didnt know!

Not sure if anyone has been looking fot them or if anyone knows, BUT the Hero manual and HTC sync are loaded onto the supplied memory card.
Just connect it to your pc select notifications at the top of your hero then you you should see USB connected. Select it and then select mount. It then sees your Hero as a USB drive. Just drag and drop the files onto your pc`s desktop. Then install HTC sync. It then allows you to sync contacts in outlook etc.

Thanks for the hint!

You might find it if you lost it on the HTC-site. Its hard to find, but with a trick you are able to get there..
This is the english support url:
http://www.htc.com/hero/m/en/index.html
If you need another language just change it to /hero/m/nl/index.html for Dutch and i.e. /hero/m/de/index.html for German and so on for other countries.

Source: http://phandroid.com/2009/07/23/htc-hero-review/
The pdf's are small because they are made for viewing on the HTC Hero phone
* HTC Hero Quick Start Guide (PDF)
* HTC Hero User Manual (PDF)
* HTC Hero How-To Info (12 webpages helping you do things from using the people widget to updating your Facebook status)

Thanks, was looking for them!!

just installed, got an error installing the driver and my phone is not recognised - I get no notifications either on the pc or phone when plugging in, anyone else having issues with wndows 7?

gingepaul79 said:
just installed, got an error installing the driver and my phone is not recognised - I get no notifications either on the pc or phone when plugging in, anyone else having issues with wndows 7?
Click to expand...
Click to collapse
I`m using xp so sorry i cant help with 7. Are you getting the error with htc sync?

Any one who has used HTC sync
Does it sync the contact pictures from outlook as well?

From reading lots of posts, the htc sync does not work with vista or win 7 (same thing in the background). I have win7 64bit, did it work,,,,,,,, no a very no no.
but my work has a internet enabled exchange server so woooooooooooooooo. it all works FIRST time for me.....

xdaman85 said:
Any one who has used HTC sync
Does it sync the contact pictures from outlook as well?
Click to expand...
Click to collapse
Yes it does perfectly. Plus calender entries.

HTC Sync

I've just installed HTC Sync on my vista machine (fully updated) and after the install when browsing other folders through explorer it caused explorer to continually crash and restart. Anyone else experienced this issue? I had no such issues with my XP machine which synched fine

I just installed this on Vista and it will not connect to my Hero. I dragged it off the SD card (in the hero) thus vista can see the hero, but htc sync says 'disconnected'.
Reboots, reinstalls.... def a no goer here.

cbailey said:
I just installed this on Vista and it will not connect to my Hero. I dragged it off the SD card (in the hero) thus vista can see the hero, but htc sync says 'disconnected'.
Reboots, reinstalls.... def a no goer here.
Click to expand...
Click to collapse
Try to run HTC sync in compatibility mode: right click the *.exe-file an use winxp compatibility. May help...

Anyone got htc sync working on win7 rc 64bit?
i've tried compatibility mode but no luck

HUMMMM
im on a mac so i guess i am buggered

NisseGurra said:
Try to run HTC sync in compatibility mode: right click the *.exe-file an use winxp compatibility. May help...
Click to expand...
Click to collapse
Same sh!t! Didn't work

liamhere said:
im on a mac so i guess i am buggered
Click to expand...
Click to collapse
If you suss out a sync solution to for i'll be a happy punter.

for getting it working on win 7 you need to install the android sdk and install the ADB driver from there.
If that doesn't work there is a magic one on the forum that works fine for 64 bit win7
To sync with a mac you can sync addressbook with a gmail account out of the box now or you can export a group vcard then upload that to gmail so that sorts the contacts and ical can sync with google calendar by using calaborator
http://code.google.com/p/calaboration/

Will try installing the ask and report back

fyi, HTC Sync for the Magic does not work with the Hero.
Is a new version available ?

Dancorp said:
fyi, HTC Sync for the Magic does not work with the Hero.
Is a new version available ?
Click to expand...
Click to collapse
I found that too

yep I've found that too, I run the magic sync vista 32 bit driver as admin, the phone asks me if I want to set it to sync mode, the cmd window on screen indicates that its found it, then nothing.
This is frustrating for me now, come on HTC!!

http://www.htc.com/hero/m/en/downloads/htcsync.html

That doesn't work on Vista either. You can see the SD card but the sync prog is never found (ie that 2.0.4 one you have posted).

gingepaul said:
yep I've found that too, I run the magic sync vista 32 bit driver as admin, the phone asks me if I want to set it to sync mode, the cmd window on screen indicates that its found it, then nothing.
This is frustrating for me now, come on HTC!!
Click to expand...
Click to collapse
I think the easiest current solution is to sync with gmail/gcal Paul. It's what I am doing. Saying that, I am back using my Kaiser atm
I found co-pilot too buggy and I need gps

Because the HTC sync is'nt working I just transfered my callender and contacts straight to gmail, and thats working flawlessly.

There's still google sync from companionlink, wich syncs Your Desktop Outlook to Google Calendar and Contacts. 15-Day Trial is free, after that it costs once $29,99, but then, You have nearly exchange capabilities (well not exactly to be honest, cause it syncs in Intervalls of 15 mins and not in relatime). Great tool, works like a charm, i can only recommend. http://www.companionlink.com/products/companionlinkforgoogle.html

Any news about uppdated Htc Sync?

How to get HTC sync work
Hi all,
I managed on how to get HTC Sync work for windows 7 (64 bit). I should work the same way for vista if having troubles.
How to get sync working:
- Copy all driver files to:
C:\Program Files (x86)\HTC\HTC Driver\Driver Files\Vista_x64
- Install HTC Sync with administrator rights (By coping the files from the previous step, the installation isn't giving an error message anymore).
- Wire up youre HTC Hero to the computer
- Install the drivers in windows for your HTC device.
1 Push start button
2 Click with right mouse button on `Computer`, Pop-up appears
3 ´Click on properties. Screen: "Control Panel\System and Security\System" appears.
4 Click on Device manager
5 Search for ADB at `Other devices`
6 Click right mouse button on ADB and update driver software.
Pop-up "Update Driver Software - ADB" appears. (Not really sure the name was `ADB` but it is something like that, can´t miss it.
7 Click Browse my computer for driver software
8 Browse to the path:
C:\Program Files (x86)\HTC\HTC Driver\Driver Files\Vista_x64
9 Click next
Driver is installed
- The sync symbol should appear beside the USB symbole in the screen of youre Hero. Click on it and it should connect. If the icon doesn´t appear, unplug the hero, shut down youre Hero By pressing and holding the `end` button. When the device started up again, wire it up again and the icon must appear.
This is how i managed to fix it. Hope i described everything completely
Good luck

Not a great solution if you are on a 32bit OS/CPU.

USB drivers - HTC sync not recognizing phone

I'm trying to synchronize Vodafone HTC Dream with PC. But.. there's problem with USB drivers.
I tried almost everything and already searched internet, but my problem seems to be bit different.
All solutions are based on installing proper driver for ADB device or Android device. I my case there's no such device at all!!
All i got is Mass storage device (which is working OK - i can copy files to/from device) and nothing else. Obviously USB drivers doesn't match Mass storage device.
When i'm trying to uninstall this device, system is installing drivers after reconnection automatically, without asking for drivers.
Also already tried Usbdeview - no trace of "Android" device.
Possibly Vodafone stock ROM lack some communication module or smth.. any ideas?
Edit: finally managed to install USB driver from SDK and all devices can be found as required. But HTC sync still shows no phone

as far as i know, such app is not available for us if it says in the back of the phone "with Google" thats it.

I have exact same problem. I am sure I read it is which drivers you have to use.
Now one strange thing I once got it to connect and start to sync but that was months ago. I am sure this is possible or I wouldnt have had it do it beofre. I have to say I didnt let it finish due to not knowing what settings were in at the time ie didnt want to wipe all outlook contacts, but I am sure it can be done its just how.
Have just installed evils current rom which is fantastic all i need is sync to outlook and I will be happy.
I have it set to synce my outlook to my googlemail contacts and calenders and yes that works but doesnt take all photos of contacts across.
Any ideas from someone in the know would be great

magpie2000k said:
I have exact same problem. I am sure I read it is which drivers you have to use.
Now one strange thing I once got it to connect and start to sync but that was months ago. I am sure this is possible or I wouldnt have had it do it beofre. I have to say I didnt let it finish due to not knowing what settings were in at the time ie didnt want to wipe all outlook contacts, but I am sure it can be done its just how.
Have just installed evils current rom which is fantastic all i need is sync to outlook and I will be happy.
I have it set to synce my outlook to my googlemail contacts and calenders and yes that works but doesnt take all photos of contacts across.
Any ideas from someone in the know would be great
Click to expand...
Click to collapse
had the same problem on vista.
to resolve:
1. go to device manager (right click my computer, hit manage, then Device Manager on left pane)
2. go to USB Controller and expand. if you can find which usb device corresponds to that of your phone's, then alls you need to do is uninstall that particular driver (right click, uninstall). if not, you'll have to go thru each one and uninstall. once done, this will force the computer to rerecognize your device. you will probably have to reboot once since you'll probably have uninstalled your mouse and keyboards drivers as well. lol.
3. at this point, install your drivers by selecting "browse my computer for driver software," and locating the updated drivers.
that did it for me. hope this helps.

After searching across internet since yesterday conclusion is only one: avoid phones signed "by Google" as much as you can.
Avoid it as you would avoid sex with HIV-positive shemale from Ethiopia.
Phones "by Google" basically can sync ONLY with Google. But.. Google is the place where is main problem. Google's addressbook just sucks. There is only one place for both first and last name. If you sync Windows Mobile device or Symbian device or just your Outlook it will not recognize which part of name is first name and which is last name.
Because in WinMo you can choose how every contact is displayed, Google will read just actual view, not real data.
In result you get incredible mess in your addressbook with some contacts displayed "Firstname Surname" and some contacts "Surname Firstname".
Second problem is if you edit some entries and sync again, Google won't recognize changes and create copies!!!
Threre's no other way to sync your device with Outlook. If you export address book to .csv file you going to loose your photos and some data.
If you use SyncML effect will be similiar to .csv file.
Again - avoid phones "by Google" as much as you can. If you want Android - buy HTC Hero or Motorola CLIQ or anything without "by Google" logo which comes with 3rd party tools like HTC Sync.
Be warned.

smartphone.net.pl said:
I'm trying to synchronize Vodafone HTC Dream with PC. But.. there's problem with USB drivers.
I tried almost everything and already searched internet, but my problem seems to be bit different.
All solutions are based on installing proper driver for ADB device or Android device. I my case there's no such device at all!!
All i got is Mass storage device (which is working OK - i can copy files to/from device) and nothing else. Obviously USB drivers doesn't match Mass storage device.
When i'm trying to uninstall this device, system is installing drivers after reconnection automatically, without asking for drivers.
Also already tried Usbdeview - no trace of "Android" device.
Possibly Vodafone stock ROM lack some communication module or smth.. any ideas?
Edit: finally managed to install USB driver from SDK and all devices can be found as required. But HTC sync still shows no phone
Click to expand...
Click to collapse
have you tried 'settings-applications-develop-usb debugging' enabled?
my taiwan HTC magic seems not to be able to use mass storage device and debug usb device at the same time.

I faced with similar problem. May be it can help.
My info: Windows XP SP3, HTC Magic 32A. I have installed last HTC Sync 2.0.4 already.
When my phone was with official ROM - HTC Sync recognized phone.
Then i uploaded custom ROM CyanogenMod 32A Port with custom kernel too and HTC Sync went to blind. I tried reinstall drivers, HTC Sync, USBDeview but nothings helped.
Then i reverted to official ROM with my nandroid backup (i will do backups often, they really help =). And HTC Sync found my phone and i syncronized successfully.
p.s. USB Drivers from Android SDK are drivers for ADB interface. They need to manipulate with files and roms. HTC Sync use other drivers.

32A and modded system - that's why your HTC Sync is working.
If you have 32B and/or original system, there's some files missing and HTC Sync won't recognize phone.
That's what i said - "by Google" means no connectivity. Files required for HTC sync were added by HTC and phone sold with these files can not be "with Google"

Yes I think i agree, i got an HTC my touch 3g the 32B 2.2.1 android over ebay paid just $72 and it is nothing but problems. i can not get the Sync or any other programs to connect under windows vista (even though it does connect under Linux-Ubuntu) Perhaps the Google version is very difficult to root or whatever else you want to do.

HTC Sync

I want to update my HTC Magic with the new HTC ROM that is available from their site. I have followed their intructions and installed HTC Sync on my PC but it won't recognise the phone so i cannot ROM it. I have read some blogs bit none of them have been very clear.
I am running Windows 7 Enterprise 64bit. I have read on the HTC site that the latest sync is compatible with 7, but i am beginning to doubt this. I can see the phone in devices and it lists it as an Android device, but that's it. I cannot update/change the drivers, which i have also downloaded. I have submitted a ticket to HTC but that was 2 days ago, perhaps they don't want to reply saying it does not work on 7. I have tried various workarounds from different blogs but none have worked.
Has anyone had this problem and successfully fixed it running windows 7 64bit, any help would be greatly appreciated.
Thanks in advance.

What error are you getting?
There has bee reported that Windows 7 downloads some drivers that doesn't work correctly with HTC sync. A solution to this is to uninstall your HTC sync, and then reinstall it with your computer disconnected from the internet.

HTC sync installs correctly with no errors it's just the HTC sync that won't see the phone. I can see it in devices but cannot do anything with it.
I have reinstalled it 3 times but not with the PC disconencted from the internet. I will give this a go. Cheers
Any other comments will be well recieved.

One more thing you can try is to restart the phone while connected to your pc. This worked for me earlier, but that was with another HTC sync version.
I've also booted my phone into fastboot to get the drivers going.

Sorry fregor, i have tried that as well, still no joy. :-(

What kind of magic do you have? If you have an HTC Magic that says "with Google" on the back, it's not supported by HTC therefore your phone won't be read by HTC sync.

i believe the issue is with windows 7 64 bit from what i read on these forums earlier.
a sidequestion i had though, when would you need HTC Sync? what does it offer anyway?
Google already syncs your contacts, calendars, emails....or does HTC Sync do photos and videos, music etc?

[Q] HTC Sync

hey everyone....I downloaded cmy's blacktopia rom for my HD2. I was wondering which version of HTC Sync i should be running on my computer in order for it to properly recognize the ROM on my phone? Can anyone help me out? Thanks!!!

What version pc do you have, windows version?
Sent from my HTC HD2 using XDA App

i have windows 7

i was wondering , i am a windows mobile user with loads of stuff on MS Outlook 2007 and wish to migrate to Android?
i wish to migrate Calendar, Contacts and Tasks, if possible.. or does HTC sync does that for us?

HTC Sync should sync everything, but not sure that it will be able to find your HD2 using Android installed in SD...
Enviado desde HTC HD2 con Tapatalk

Nandeh said:
HTC Sync should sync everything, but not sure that it will be able to find your HD2 using Android installed in SD...
Enviado desde HTC HD2 con Tapatalk
Click to expand...
Click to collapse
HTC Sync does recognise the HD2 running Android. Mine shows up as a Desire as I'm running Desire based android.
Doesn't sync tasks tho.

You can export all your Outlook info as CSV, then go to your Gmail account and upload everything It will show up on your phone later.
Here's info on tasks:
http://googlesystem.blogspot.com/2008/12/gmail-tasks.html
It should let ya migrate from outlook to G-Calendar, then all the stuff will magicaly appear on your phone
Hope it helps!

htc sync on my computer doesnt work. i dont get an option on android to choose the connection type (there is normally a popup window) i have tried setting it manually but it didnt make a difference. windows detects the phone but htc sync doesnt

thanks for the reply
besides, im having a similiar problem with HTC sync
how about using other softwares like Companion Link and all those other sync softwares..

htc sync
Im having a similar problem on my computer....when I am running HTC Sync on computer and I have it hooked up to the computer; after i have selected the connection type, it says it cant find HTC sync on my computer....am I doing something wrong here?

matthewharmon102 said:
htc sync on my computer doesnt work. i dont get an option on android to choose the connection type (there is normally a popup window) i have tried setting it manually but it didnt make a difference. windows detects the phone but htc sync doesnt
Click to expand...
Click to collapse
yeah, mine is the same way, when i click the connection type on my phone, and i select htc sync, it searches for it, but then tells me it cant find it on my computer....even tho I have HTC Sync open....