Database Users

Just in case you didnt know!

Not sure if anyone has been looking fot them or if anyone knows, BUT the Hero manual and HTC sync are loaded onto the supplied memory card.
Just connect it to your pc select notifications at the top of your hero then you you should see USB connected. Select it and then select mount. It then sees your Hero as a USB drive. Just drag and drop the files onto your pc`s desktop. Then install HTC sync. It then allows you to sync contacts in outlook etc.

Thanks for the hint!

You might find it if you lost it on the HTC-site. Its hard to find, but with a trick you are able to get there..
This is the english support url:
http://www.htc.com/hero/m/en/index.html
If you need another language just change it to /hero/m/nl/index.html for Dutch and i.e. /hero/m/de/index.html for German and so on for other countries.

Source: http://phandroid.com/2009/07/23/htc-hero-review/
The pdf's are small because they are made for viewing on the HTC Hero phone
* HTC Hero Quick Start Guide (PDF)
* HTC Hero User Manual (PDF)
* HTC Hero How-To Info (12 webpages helping you do things from using the people widget to updating your Facebook status)

Thanks, was looking for them!!

just installed, got an error installing the driver and my phone is not recognised - I get no notifications either on the pc or phone when plugging in, anyone else having issues with wndows 7?

gingepaul79 said:
just installed, got an error installing the driver and my phone is not recognised - I get no notifications either on the pc or phone when plugging in, anyone else having issues with wndows 7?
Click to expand...
Click to collapse
I`m using xp so sorry i cant help with 7. Are you getting the error with htc sync?

Any one who has used HTC sync
Does it sync the contact pictures from outlook as well?

From reading lots of posts, the htc sync does not work with vista or win 7 (same thing in the background). I have win7 64bit, did it work,,,,,,,, no a very no no.
but my work has a internet enabled exchange server so woooooooooooooooo. it all works FIRST time for me.....

xdaman85 said:
Any one who has used HTC sync
Does it sync the contact pictures from outlook as well?
Click to expand...
Click to collapse
Yes it does perfectly. Plus calender entries.

USB drivers - HTC sync not recognizing phone

I'm trying to synchronize Vodafone HTC Dream with PC. But.. there's problem with USB drivers.
I tried almost everything and already searched internet, but my problem seems to be bit different.
All solutions are based on installing proper driver for ADB device or Android device. I my case there's no such device at all!!
All i got is Mass storage device (which is working OK - i can copy files to/from device) and nothing else. Obviously USB drivers doesn't match Mass storage device.
When i'm trying to uninstall this device, system is installing drivers after reconnection automatically, without asking for drivers.
Also already tried Usbdeview - no trace of "Android" device.
Possibly Vodafone stock ROM lack some communication module or smth.. any ideas?
Edit: finally managed to install USB driver from SDK and all devices can be found as required. But HTC sync still shows no phone

as far as i know, such app is not available for us if it says in the back of the phone "with Google" thats it.

I have exact same problem. I am sure I read it is which drivers you have to use.
Now one strange thing I once got it to connect and start to sync but that was months ago. I am sure this is possible or I wouldnt have had it do it beofre. I have to say I didnt let it finish due to not knowing what settings were in at the time ie didnt want to wipe all outlook contacts, but I am sure it can be done its just how.
Have just installed evils current rom which is fantastic all i need is sync to outlook and I will be happy.
I have it set to synce my outlook to my googlemail contacts and calenders and yes that works but doesnt take all photos of contacts across.
Any ideas from someone in the know would be great

magpie2000k said:
I have exact same problem. I am sure I read it is which drivers you have to use.
Now one strange thing I once got it to connect and start to sync but that was months ago. I am sure this is possible or I wouldnt have had it do it beofre. I have to say I didnt let it finish due to not knowing what settings were in at the time ie didnt want to wipe all outlook contacts, but I am sure it can be done its just how.
Have just installed evils current rom which is fantastic all i need is sync to outlook and I will be happy.
I have it set to synce my outlook to my googlemail contacts and calenders and yes that works but doesnt take all photos of contacts across.
Any ideas from someone in the know would be great
Click to expand...
Click to collapse
had the same problem on vista.
to resolve:
1. go to device manager (right click my computer, hit manage, then Device Manager on left pane)
2. go to USB Controller and expand. if you can find which usb device corresponds to that of your phone's, then alls you need to do is uninstall that particular driver (right click, uninstall). if not, you'll have to go thru each one and uninstall. once done, this will force the computer to rerecognize your device. you will probably have to reboot once since you'll probably have uninstalled your mouse and keyboards drivers as well. lol.
3. at this point, install your drivers by selecting "browse my computer for driver software," and locating the updated drivers.
that did it for me. hope this helps.

After searching across internet since yesterday conclusion is only one: avoid phones signed "by Google" as much as you can.
Avoid it as you would avoid sex with HIV-positive shemale from Ethiopia.
Phones "by Google" basically can sync ONLY with Google. But.. Google is the place where is main problem. Google's addressbook just sucks. There is only one place for both first and last name. If you sync Windows Mobile device or Symbian device or just your Outlook it will not recognize which part of name is first name and which is last name.
Because in WinMo you can choose how every contact is displayed, Google will read just actual view, not real data.
In result you get incredible mess in your addressbook with some contacts displayed "Firstname Surname" and some contacts "Surname Firstname".
Second problem is if you edit some entries and sync again, Google won't recognize changes and create copies!!!
Threre's no other way to sync your device with Outlook. If you export address book to .csv file you going to loose your photos and some data.
If you use SyncML effect will be similiar to .csv file.
Again - avoid phones "by Google" as much as you can. If you want Android - buy HTC Hero or Motorola CLIQ or anything without "by Google" logo which comes with 3rd party tools like HTC Sync.
Be warned.

smartphone.net.pl said:
I'm trying to synchronize Vodafone HTC Dream with PC. But.. there's problem with USB drivers.
I tried almost everything and already searched internet, but my problem seems to be bit different.
All solutions are based on installing proper driver for ADB device or Android device. I my case there's no such device at all!!
All i got is Mass storage device (which is working OK - i can copy files to/from device) and nothing else. Obviously USB drivers doesn't match Mass storage device.
When i'm trying to uninstall this device, system is installing drivers after reconnection automatically, without asking for drivers.
Also already tried Usbdeview - no trace of "Android" device.
Possibly Vodafone stock ROM lack some communication module or smth.. any ideas?
Edit: finally managed to install USB driver from SDK and all devices can be found as required. But HTC sync still shows no phone
Click to expand...
Click to collapse
have you tried 'settings-applications-develop-usb debugging' enabled?
my taiwan HTC magic seems not to be able to use mass storage device and debug usb device at the same time.

I faced with similar problem. May be it can help.
My info: Windows XP SP3, HTC Magic 32A. I have installed last HTC Sync 2.0.4 already.
When my phone was with official ROM - HTC Sync recognized phone.
Then i uploaded custom ROM CyanogenMod 32A Port with custom kernel too and HTC Sync went to blind. I tried reinstall drivers, HTC Sync, USBDeview but nothings helped.
Then i reverted to official ROM with my nandroid backup (i will do backups often, they really help =). And HTC Sync found my phone and i syncronized successfully.
p.s. USB Drivers from Android SDK are drivers for ADB interface. They need to manipulate with files and roms. HTC Sync use other drivers.

32A and modded system - that's why your HTC Sync is working.
If you have 32B and/or original system, there's some files missing and HTC Sync won't recognize phone.
That's what i said - "by Google" means no connectivity. Files required for HTC sync were added by HTC and phone sold with these files can not be "with Google"

Yes I think i agree, i got an HTC my touch 3g the 32B 2.2.1 android over ebay paid just $72 and it is nothing but problems. i can not get the Sync or any other programs to connect under windows vista (even though it does connect under Linux-Ubuntu) Perhaps the Google version is very difficult to root or whatever else you want to do.

Why is syncing always a pain in the a$$ (HTC-HD2 <> Windows 7)

I've never managed to setup any of my phones to sync the way I want it.
Here I am... A clean install on my new laptop with Windows 7.
A new HTC-HD2. Cleain install of MS Outlook 2007.
I connect my HTC-HD2, and select sync on the popup.
The HTC-HD2 does get connected with Windows Mobile Device center.
The Sync Center does also say Sync in progress, and the green bar keeps moving from left to right.
As test I have added one address to Outlook, and created one date event .
I've now waited about 1 hr to see if anythig would happen, but no...
Anyone here with a suggestion on what it could be?
(firewall / virus scanner are off for this test)

What are you syncing with bluetooth or cable etc?

My mistake.. I'm using the USB cable from HD2

Sometimes disabling the option "Enable faster data synchronization" in the USB to PC options can help the syncing of devices. I don't own an HD2 yet, but that could be the issue.
Also check and see what your device is meant to be syncing in the sync options. Maybe nothing is selected.

interesting..
win7 here, able to sync both with hd2 and diamond
not a "clean install", as i've upgraded vista → win7 beta → rc → rtm
that should not be an issue however, since the hd2 is newer than all, thus there was nothing on the notebook related to the device from beforehand.
do you get any sync related error messages? or does the sync attempt just go on forever?
if so, are you able to cancel it -- sometimes that's not possible, you have to severe the connection by cable -- ?

gwelwhir said:
interesting..
win7 here, able to sync both with hd2 and diamond
not a "clean install", as i've upgraded vista → win7 beta → rc → rtm
that should not be an issue however, since the hd2 is newer than all, thus there was nothing on the notebook related to the device from beforehand.
do you get any sync related error messages? or does the sync attempt just go on forever?
if so, are you able to cancel it -- sometimes that's not possible, you have to severe the connection by cable -- ?
Click to expand...
Click to collapse
No sync related error's. The sync attempt just keeps going on and on.
Canceling is no problem.
The only way I get a "good" sync is if I disable all the "content sync settings" under Windows Mobile Device Center > Mobile Device Settings
But than again I'm not syncing anything :-(
I've now been at it over 1/2 day, and I'm about to reinstall the Windows 7 system with absolutely nothing on it exept office.

madindehead said:
Sometimes disabling the option "Enable faster data synchronization" in the USB to PC options can help the syncing of devices. I don't own an HD2 yet, but that could be the issue.
Also check and see what your device is meant to be syncing in the sync options. Maybe nothing is selected.
Click to expand...
Click to collapse
This option does not exist anymore.. Or I can not find it.. I know where to find it on my old XDA2s

htc-hd2 said:
No sync related error's. The sync attempt just keeps going on and on.
Canceling is no problem.
The only way I get a "good" sync is if I disable all the "content sync settings" under Windows Mobile Device Center > Mobile Device Settings
But than again I'm not syncing anything :-(
I've now been at it over 1/2 day, and I'm about to reinstall the Windows 7 system with absolutely nothing on it exept office.
Click to expand...
Click to collapse
before you reinstall like that (last resort) may i suggest you to just:
1) disconnect hd2
2) uninstall windows mobile device center
3) reboot -- (even though win7 does not deem it necessary)
4) reinstall wmdc -- which will start automatically once you connect hd2
5) check windows update for wmdc updates (win7 might have one, vista did for sure) and if there is, install that
6) reboot (argh.. but please bear with me)
7) power off hd2 and on
now try not an "empty" sync, but instead with something minimal like tasks.

htc-hd2 said:
This option does not exist anymore.. Or I can not find it.. I know where to find it on my old XDA2s
Click to expand...
Click to collapse
that option -does- exist in the hd2 also.
struggling with the Dutch ROM here, it's located at:
instellingen / overig / usb aan pc
to describe: it's the 12th item in settings (or 2nd one from the bottom)
and then, usb to pc
it's the checkbox there for faster sync.
hope this helps.

gwelwhir said:
that option -does- exist in the hd2 also.
struggling with the Dutch ROM here, it's located at:
instellingen / overig / usb aan pc
to describe: it's the 12th item in settings (or 2nd one from the bottom)
and then, usb to pc
it's the checkbox there for faster sync.
hope this helps.
Click to expand...
Click to collapse
Found it.. Thank you.
(I'm also with the Dutch ROM)
After disabling it (and reboot of HD2 and PC) still no go.
gwelwhir said:
before you reinstall like that (last resort) may i suggest you to just:
1) disconnect hd2
2) uninstall windows mobile device center
3) reboot -- (even though win7 does not deem it necessary)
4) reinstall wmdc -- which will start automatically once you connect hd2
5) check windows update for wmdc updates (win7 might have one, vista did for sure) and if there is, install that
6) reboot (argh.. but please bear with me)
7) power off hd2 and on
now try not an "empty" sync, but instead with something minimal like tasks.
Click to expand...
Click to collapse
I'll give it a go, and report back.
Thank you for your help.

Okay.. After uninstalling office, the syncing is working as it should (only option available to sync is Mobile Favorites)
As soon as I install office again, and enable one of the office options (like E-mail or Notes) it does not work.
Do I need to enable something in office to make it work?

i've had the same problem syncing with Office 2007 installed on windows 7, altho Office 2007 + Vista had no problems.
I also get a problem backing up my phone contacts in Office, i end up getting a combination of the phones contacts + my hotmail (the email account i use in Office 2007) all together in my phone's contacts..
Do you get the same problem?

what office version are you using?
do you use Outlook?

as this is a clean install I only have one email, and one e-mail address in it (not a hotmail).
I've got an old HDD here what I will use for a new install of Windows 7, to see if I can get it to work.
Googleing my problem does return a lot of messages!
As does this link: http://social.microsoft.com/forums/en-US/windowsmobileactivesync/threads/

New Dell Mobile Sync software

As it says just in-case you haven't seen it yet, but be warned it is based on Nero 10 with a bit of Dell stuff thrown in, anyways heres the direct download link
http://www.nero.com/link.php?gen_id=10&to=9999&installmd5=mhubdell&prg=installmhubdell-1.exe

Hmmm, 140+mb install you can tell it was made by Nero
/edit and it's trying to spam me with toolbars, another Nero habit.

Tested it last night.. Seems like an unfinished version, it asks me to purchase the full version to be able to sync, not just import :s
And furthermore, dell update screen specifies that this should also have outlook sync capabilities.. I don't understand how that will be possible though.
Sent from my Dell Streak using XDA App

Agree with the comments above. I also found that after downloading and installing it, it then told me that there were updates available! And of course it requires a reboot each time (why on earth should the installation of a PDA sync program require an operating system reboot?!)
The lack of Outlook synchronisation is a disaster for me. I don't do GMail, and all my contacts/diary/to dos/notes are in Outlook. Windows Mobile Device Centre may have had its problems, but at least it let me synchronise my WinMo phones with Outlook.
Surely Dell can't remove this functionality with the roll-out of 2.2?

Philip said:
Agree with the comments above. I also found that after downloading and installing it, it then told me that there were updates available! And of course it requires a reboot each time (why on earth should the installation of a PDA sync program require an operating system reboot?!)
The lack of Outlook synchronisation is a disaster for me. I don't do GMail, and all my contacts/diary/to dos/notes are in Outlook. Windows Mobile Device Centre may have had its problems, but at least it let me synchronise my WinMo phones with Outlook.
Surely Dell can't remove this functionality with the roll-out of 2.2?
Click to expand...
Click to collapse
From what i have read it will do all the outlook stuff but onlly when 2.2 is on board

its an office 2010 64bit problem, its not an android problem.
ONLY Apple with itunes has made a fix for it, for what i know.

00roberto00 said:
its an office 2010 64bit problem, its not an android problem.
ONLY Apple with itunes has made a fix for it, for what i know.
Click to expand...
Click to collapse
Why in the world would Dell go to a sync program with 64 bit issues when by default, ALL Dell laptops come with 64 bit Win7 installed????

it is not an office 2010 problem. it is a activesync problem. activesync has no 64 bit support. running office 2010 32 bit on 64 bit windows works fine. the activesync thus also the dell sync program work fine as they rely on activesync.
btw if you look in the market and search for dell you will find the dell (nero) backup program. while you wait for the update to come next week , one can make a backup allready

pappyfire said:
Why in the world would Dell go to a sync program with 64 bit issues when by default, ALL Dell laptops come with 64 bit Win7 installed????
Click to expand...
Click to collapse
cause it works with 32 bit office.
furthermore there is a windows phone 7 sync software which runs 64 bit.
hopefully this will be used instead of activesync.

Works for me with Windows 7 64 bit. First I deleted ADB interface in device manager and restarted. That may not be necessary. After the ADB interface has been reinstalled by Windows I started the new mobile sync manager and it recognized the Streak quickly under devices. After removing the USB connection it may take 1 or 2 tries reseating the USB plug in the computer before the Streak is being recognized again. A little fickle, but it works.

HansTWN said:
Works for me with Windows 7 64 bit.
Click to expand...
Click to collapse
Can you tell me what works? Backup/Restore or Synchronise with Outlook.

.. And with 1.6 Streak or 2.1 / 2.2?
BTW: I can also get it recognized in Dell Mobile Sync software, but only if i select "Copy media files to/from your computer(MTP)" mode on the streak
On Dell Sync Manager it works in "Charge only" mode..

if you have office 2010 64 bit there is NO WAY to directly sync outlook contacts (and so on) with ANY device EXCEPT iphone DOT

HansTWN said:
Works for me with Windows 7 64 bit. First I deleted ADB interface in device manager and restarted. That may not be necessary. After the ADB interface has been reinstalled by Windows I started the new mobile sync manager and it recognized the Streak quickly under devices. After removing the USB connection it may take 1 or 2 tries reseating the USB plug in the computer before the Streak is being recognized again. A little fickle, but it works.
Click to expand...
Click to collapse
Where exactly is the ADB interface? I went to control panel/system/device manager and looked through all of the entries, nothing labeled ADB interface was there.

pappyfire said:
Where exactly is the ADB interface? I went to control panel/system/device manager and looked through all of the entries, nothing labeled ADB interface was there.
Click to expand...
Click to collapse
It is a subsection of Android phone. If you have no Android phone listed, then try a different USB port, etc.

Philip said:
Can you tell me what works? Backup/Restore or Synchronise with Outlook.
Click to expand...
Click to collapse
Backup/Restore AND synchronize with Outlook both work. A disclaimer here, I use 64 bit Windows 7 Ultimate, but still use 32-bit Office 2007, and Outlook is still version 2003.
The first time I tried synchronize the Dell Mobile software crashed. However, after upgrading it works fine now. Remember, to sync you have to have "USB connected" set to "off".
By the way, reconnecting to Dell Mobile Sync always seems to take a few tries of plugging in and re-plugging the USB cable.

Godo_PPL said:
.. And with 1.6 Streak or 2.1 / 2.2?
BTW: I can also get it recognized in Dell Mobile Sync software, but only if i select "Copy media files to/from your computer(MTP)" mode on the streak
On Dell Sync Manager it works in "Charge only" mode..
Click to expand...
Click to collapse
The Dell Mobile Sync will only work if you have the "Dell Sync" app on your Streak. It did come with Steve's 2.2 version 1.2 (what I am using now) and, presumably, will be included in the official Froyo. To sync 1.6 or 2.1 you can use the original Dell software.

Other Outlook Sync Methods
For those who cannot sync because they use Outlook 2010 64 bit or are having other problems, there are other solutions to sync Outlook with the Streak. syncdroid.net lists most of them in a chart. Cross reference the software with what you want to sync (calendar, contacts, notes, tasks), how you want to sync (wireless, wi-fi, usb), and your Outlook version to get your solutions. Many of them are free.

Slightly off topic but is there anyway of stopping the Dell Sync app from appearing on my phone when I connect it to my PC as I now just sync with google contract and google calendar and have no need for Dell Sync?

What exactly is included with the new sync software?
According to this site http://www.syncdroid.net/dell-mobile-sync, the new (Nero) version of Dell Mobile Sync will only synchronise Contacts from Outlook, and will not synchronise Calendar, Tasks or Notes. It also says that Dell are removing their Tasks and Notes applications from the 2.2 build.
Can anybody who has upgraded to 2.2 please confirm that this is the case?

[Q] HD2 Windows Phone 7 Sync With Mobile Device Center

I just installed Windows Phone 7 on my HD2
I rang microsoft for a activation code, and got one,
Everything works, ut i cant use xbox live to download apps - they have to be manually installed.
But my problem is i cant get my contacts on it.
they are backed up in mobile device center from the last sync with WM6.5 and it cant find a windows phone 7 Driver..
How can i sync and get my contacts???

If you have them backed up on Outlook or Google email then go to your email on the phone and sync... Restart the device and you will see them their!

Can you Sync WP7 with Outlook?

BEERSHARK said:
Can you Sync WP7 with Outlook?
Click to expand...
Click to collapse
Yes, you can. Except for Tasks.

rbarquero_cr said:
Yes, you can. Except for Tasks.
Click to expand...
Click to collapse
Not directly, only if you have an Exchange account. Otherwise it's through Google or Outlook and Hotmail connector.
I believe schapps is working on a 'WP7 Device Centre' which will mimic many of the old style Device Centre functionality. Not sure even then that it will allow direct sync with Outlook though.

Everything works fine except when I try to sync my phone with Zune it disconnects the internet. Anyone?

Are you running as admin on the machine?
lhernana2j said:
Everything works fine except when I try to sync my phone with Zune it disconnects the internet. Anyone?
Click to expand...
Click to collapse
Are you running on a restricted account or you are running as admin?
Also things worth rechecking....
Did you run XBMODD? and you copied the file into the Windows root ? Thereafter did you run connection setup ?
Make sure that this is being identified as a T9292 in the about section of your mobile...
Then go to Zune ... with your phone disconnected.. opt to "Forget the Phone " and reconnect your HD2 ... here you should be asked to name your phone ... click next ... finish ....
One last thing to recheck is to make sure that the regional settings of your machine and the regional settings on your HD2 (WP7) and your Windows Live account (for which you used to activate) are all the same. Also make sure that the time / date on the machine is synchronized. I ran into issues when I had some of the above wrong...
Hope this helps.
Regards
Al