My 1 month old touch hd suddenly has stopped charging via USB cable when connected through the HTC supplied power adapter or PC when the phone is turned on. Activesync through USB also does NOT work anymore(it did before). I can only sync via bluetooth.
* I have kept the box UNCHECKED in BATTERY->when device is turned on do not charge when connected to PC
The phone charges only when the power is turned OFF.
I have tried different USB cables, different PCs,Laptops etc. I have tried soft reset and Hard reset with no success.
Has anyone had this problem, and how do I solve it?
(My phone does not charge and no Activesyn through USB when powered on)
I hope it is not a hardware problem as I will have to send it to Singapore (another country) for me to get a warranty service.
Related
I got the HTC cradle today and I was a bit disappointed to see that you need to have the cradle connected to a PC to have it charge and sync. You cannot connect the charger and the sync cable at the same time... is there a way to do it? I just want to be able to put the Pro in the charger in the evening and if my pc is on, sync at the same time
So what's the problem with that? Just connect the charger to your computer and it will charge, and it will sync if your computer is enabled...
kocureq said:
So what's the problem with that? Just connect the charger to your computer and it will charge, and it will sync if your computer is enabled...
Click to expand...
Click to collapse
It will not charge if my computer is turned off...
Use one of your onboard usb port which are always on (even when the pc is off). And if don't have one, you should get a new motherboard which supports that feature
USB hub with external power supply?
You could try the HTC Multifunction Audio Cable YC A200 or HTC Multifunction Audio Cable YC A300.
I ordered this same one instead of Kidigi model found on Brando. Figured I would just unplug sync cable and plug in AC adaptor that I keep on night stand?
Guys if you have a desktop PC chances are the usb ports are powered even when the pc is off. You can also check for this setting in the motherboard BIOS.
F2a said:
Guys if you have a desktop PC chances are the usb ports are powered even when the pc is off. You can also check for this setting in the motherboard BIOS.
Click to expand...
Click to collapse
this is how i charge mine and sync with a desktop in my room. Laptop USB ports aren't powered on when the machine is off, though.
I have two laptops... The USB ports stay on when the laptops are in standby mode. If the phone doesn't charge, plug it in before closing the laptop lid (standby).
I have a HTC TOUCH HD, I can not connect all'Active Sync, I tried several computers but I do not recognize the smartphone anywhere. When you restart the HTC so provisional bottom line on the white seems to me not written but Serial USB, the device to a USB seems my friend, I think that is the problem, someone help me know?
First of all have you ever been able to use the USB port on your phone to sync. If yes then it is possible a setting has changed. Go to Start><Settings>Connections and USB to PC. There is a tickbox for Faster Data, Try both ticking and unticking the box. If this does not work then i would Start with uninstalling and reinstalling Active sync for XP and WMDC if you are on Vista.
If this Fails then try Hard Resetting your phone to see if this helps at all. If you have never been able to USB it i possble there is a fault on the Port. Also does the phone charge? this uses the USB and if it does not charge then you know you have a fault.
tnx
The phone is charging when the battery is not fully discharged.
If the battery is discharged only half does not load, it's something very strange.
Then I noticed that pressing Power button down and you start your phone in foil and colored ce SERIAL written while on the phone to my friend's USB ce, this could be the problem?
Before working with usb port
UP
Uppppppppppppppppppppppppp
it's very likely the USB port is damaged
Hi All,
Does anyone have any idea why my phone is not charging when I plug the USB cable to phone.
Earlier it use to charge.
Now I am able to sync the phone / transfer the data but not able to charge the phone.
is any setting changed? as generally I am online with my IM's so my battery drains early so when I am infront of my PC I plug it to USB, but from today onwards its not charging strange.
Need help
battery settings have you ticked the bock to not charge when connected to a pc??
to wisechap - usb to pc
wisechap said:
Hi All,
Does anyone have any idea why my phone is not charging when I plug the USB cable to phone.
Earlier it use to charge.
Now I am able to sync the phone / transfer the data but not able to charge the phone.
is any setting changed? as generally I am online with my IM's so my battery drains early so when I am infront of my PC I plug it to USB, but from today onwards its not charging strange.
Need help
Click to expand...
Click to collapse
dear wisechap
2 possibilities - if your wire has 2 cables, then one is for charging and one is for data.
the other option is that you have to terminate your relationship with the phone and establish a new one. if this is possible, then likely you will be asked wehther to delete sync files between the two or not. you may choose not to delete.
hope this helps.
regards
o2-lover said:
dear wisechap
2 possibilities - if your wire has 2 cables, then one is for charging and one is for data.
the other option is that you have to terminate your relationship with the phone and establish a new one. if this is possible, then likely you will be asked wehther to delete sync files between the two or not. you may choose not to delete.
hope this helps.
regards
Click to expand...
Click to collapse
This has NOTHING to do with charging.
Yes, check you didnt tick the box "do not charge when connected to a PC" in the power options.
If your battery is sufficiently depleted them the low output from your USB port may be too low to start the charging process.
Attempt the charge from wall charger and then try not to let the battery drain too much.
It is also posible that the power output from your USB port on your PC is defective, Usualy there is a fuse somewhere mounted on the mainbord and looks like a resistor. You can easy check this by using an other PC and connect the phone to that one. You don't need to intsall the ActiveSync on that PC to check. When that one is charging your batery..... Well you know.....
Oh, there is an other posible selution. Turn on your PC Joking
Are you plugging your phone into an external usb hub or directly into a usb port on the back of your computer?
I recently upgraded from an old tmo Wing and it would charge just fine off a port on my external usb hub. When I plugged my HD2 into the same port, it would not charge. If I connect my HD2 directly into the back of my computer, it charges just fine.
I'll be looking for differrent hub that provides more power and will allow for better charging.
if you POWER OFF the phone and it dose charge (orange led should appear near earpiece)
then your pc's usb and your usb cable are fine.
to fix,
go to 'SETTINGS'
and then at the bottom tap on 'ABOUT PHONE'
then tap on BATTERY'
then 'un-tick' the box that says "When the phone is on, do not charge the battery when connected to a PC"
USB Debugging mode might be on. I rooted my phone and forgot to uncheck that box and once I did, it started charging again.
How do I Stop it charging from the computer on Gingerbread Hyperdroid
Does anyone very kindly know how to stop my phone charging when it is connected to the computer with the Gingerbread Hyperdroid. Thank you.
Cgarging inducator but percentage stuck
My phone shows charging when connected to pc but the percentage doesnt move
My phone wont charge through USB. It charges using the same cable plugged into a wall adapter, and charges just fine with my wall adapter and car charger, it just wont charge when plugged into a computer.
As for some basic troubleshooting steps-
1) The phone is recognized and syncs on both PCs
2) Hasnt worked from day 1, Factory ROM, Hard Reset, and now with a flashed ROM
3) Uninstalled and reinstalled ActiveSync etc
4) When it connects to a PC it prompts what I would like to do (PC and Phone) Ive tried every option and the results are the same.
I'm out of ideas, and since Ive searched Im not sure if Im an idiot for expecting this thing to charge, or if my phone is defective. I figured I'd ask here before calling T-Mobile since I hate calling Customer Service for anything.
Go into settings/system/power/battery and there should be a check box that says "When phone is on, do not charge the battery when connected to a pc"
make sure that is not checked.
Thanks, but its not checked.
Ive tried checking it, plugging in, and then unplugging, unchecking, then plugging back in.
Switch off your phone, then plug it into the computer. Does the orange charging led show up? If not, you may have a defective phone.
If it charges with a computer usb while switched off and doesn't when switched on, then there is some software problem.
4theU said:
My phone wont charge through USB. It charges using the same cable plugged into a wall adapter, and charges just fine with my wall adapter and car charger, it just wont charge when plugged into a computer.
As for some basic troubleshooting steps-
1) The phone is recognized and syncs on both PCs
2) Hasnt worked from day 1, Factory ROM, Hard Reset, and now with a flashed ROM
3) Uninstalled and reinstalled ActiveSync etc
4) When it connects to a PC it prompts what I would like to do (PC and Phone) Ive tried every option and the results are the same.
I'm out of ideas, and since Ive searched Im not sure if Im an idiot for expecting this thing to charge, or if my phone is defective. I figured I'd ask here before calling T-Mobile since I hate calling Customer Service for anything.
Click to expand...
Click to collapse
have you tried plugging it in to a different usb port? or different computer? my guess is could be a bad usb port..
not necessarily a bad usb port, some simply don't push enough power to trigger charging. same test applies, though, try all usb ports, don't forget there are likely ports around back too. also test it on another pc if possible.
kcaj32 said:
Switch off your phone, then plug it into the computer. Does the orange charging led show up? If not, you may have a defective phone.
If it charges with a computer usb while switched off and doesn't when switched on, then there is some software problem.
Click to expand...
Click to collapse
I forgot my USB cable at work but this sounds like a good idea I havent tried yet.
My laptops USB ports are fine, I use them all the time for my external hard drive which is also powered by the USB, my zune, wifes iPhone, etc. Not to mention I have the same result with my work computer, which charged my other phones.
I'll try this and post the results, thanks for the helpful responses. After this test, I'm calling T-Mobile and complaining.
Hey guys my problem came back actually the day after i power cycled it and it seemed to kick back to life for a second, So I'm gonna post it again to see if anyone can help me.
So I was trying to activate USB tethering yesterday as i do a lot in order to play some games on my computer since I don't have access to any ethernet, and something went wrong and it didn't activate despite having hit the switch on the phone. I unplugged my phone to turn it off since my computer hadn't recognized the tethering and tried to activate it again, but this time my phone only made the charging noise and wasn't picking up my computer at all. I then restarted my phone to see if that was the issue and got the same result. I then tried to plug it into my laptop to see if my computer was the problem and it did the same thing.
Today I tried plugging my phone into my laptop with my usb-c to usb-c cable (instead of my go-to usb-c to usb-a cable that came with the phone) and got some signs of life from the laptop, it makes the sound that says its plugged in, but the phone still only charges and the laptop picks up my phone as "USB root hub (USB 3.0)" and "Intel USB 3.1 eXtensible Host controller-1.10 (Microsoft)" in device manager. I also just tried clearing the cache in recovery but nothing has changed. Does anyone know what's going on here and how I can fix it? I power cycled it the other day and it worked for the moment but it stopped working again the day after.
Unrooted (duh), AT&T model (sorry idk the model numbers like i used to), latest updates and security patches etc
Edit: forgot to mention, it still charges on every computer its plugged into