Database Users

USB connectivity issues

No computer detects my TyTN anymore. Not even to display the "New Hardware Found" message that I usually get when plugging the TyTN into a USB port of a computer that hasn't seen the device before. Nothing. The phone still charges and the it still knows when its plugged by the icon on the lower right corner of the screen.
I've searched the forum for this very issue, and found mostly activesync issues/solutions. I've tried them all with no success. BTW activesync works for me via bluetooth. My last resort was a hard reset. Three times... (read from one of the posts). Now I'm stuck with a TyTN with a Dopod ROM.
Has anyone experienced this problem?
I tell you, having a kick-ass phone but without a way to push the customization files into it is TORTURE.
Please help.

I had a smiliar problem when I Installed XP-MCE.
I solved it by downloading the latest Active Sync and Installing it, From there windows picked it up as a Mobile Device.

jford04 said:
I had a smiliar problem when I Installed XP-MCE.
I solved it by downloading the latest Active Sync and Installing it, From there windows picked it up as a Mobile Device.
Click to expand...
Click to collapse
Thanks for the reply. I use ActiveSync 4.5 on Win2K, XP and XPMCE. The computers are not able to detect it at all.

Reinstall Activesync
Try reinstalling Activesync (which will uninstall the earlier install of the same or earlier version). This worked for me. I face this problem once too often coz I sync with my desktop and laptop.

try deleting the partnership on the phone and then try plugging it in, make sure all the partnerships on the phone are deleted, i had the same issue with my tytn and that solved it.
Another issue i had was that windows was detecting the device but still would not allow it to connect , so what i did there was just go into computer management (right click on my computer then click manage) and uninstall the device while it was connected then unplug and plug it back in and windows re-detected it. Also make sure you have the atest version of active sync installed.
Hope this helps

Check device manager - does it even refresh when you plug your device in?
If it does not, you may have a big problem...
Have you tried an alternate USB cable? It could be that that is shot.
Have you still got the min-USB headphones? If so, do they still work?
If they do not work either, that would suggest that the device's USB port port is shoddy...

And reality sinks in...
yrreP said:
Check device manager - does it even refresh when you plug your device in?
If it does not, you may have a big problem...
Have you tried an alternate USB cable? It could be that that is shot.
Have you still got the min-USB headphones? If so, do they still work?
If they do not work either, that would suggest that the device's USB port port is shoddy...
Click to expand...
Click to collapse
Yeah, I think the USB port on my TyTN is partially dead. This feels like being with Verizon and their locked phones. Sucks wet cow butt.
Oh well, I'll just learn to live with my Dopodish phone until HTC comes out with TyTN III.
Thank you all who replied.

unknown usb identifier

I've got an 'old' XDA II (PH10B), and I don't want to miss it. My problem is the USB connection. Due to unknown circumstances, the USB chip has lost the identifier, so that I can't synchronize with USB connection due to unknown device. Serial, bluetooth and irda still works. Is there any possibility to restore the USB-identifier back into the PDA. I've restored the rom and radio via serial, but it doesn't fix the usb-problem

USB sync
You may change your USB sync cable. Your problem may be solved

That was my first trial!
The problem is exactly described above. and it has nothing to do with async ,pc, cable or something else.

raju-007 said:
You may change your USB sync cable. Your problem may be solved
Click to expand...
Click to collapse
Thank you. I never would have thought of that, since the phone is charging.
But changing the cable actually worked

hmmm...
i kind of have the same problem . my device freezes when i connect it via USB to computer .
Actualy it does not freeze when Advanced USB functionality option in Settings is on ... but ActiveSync does not start ...and nothing happens .
The funny part is that it worked ...some time ago and i tried to connect it to another computer and it works .
the only thig i haven`t try is to reinstal windows on my computer

Try plugging it into another USB spot on your computer. The cable and phone obviously work, which suggests that maybe the USB hub on the computer doesn't have enough power to charge and function. This usually happens when using front panel USBs. Try the rear USB ports.

usb freeze
i'm having the same problem as quantico said
"""my device freezes when i connect it via USB to computer .
Actualy it does not freeze when Advanced USB functionality option in Settings is on ... but ActiveSync does not start ...and nothing happens .
The funny part is that it worked ...some time ago and i tried to connect it to another computer and it works .""""
well....mine did worked untill one month ago,and then suddenly had this problem..
the problem is not the computer that i'm sure,i have tested on a friend's computer and problem persists..and i have reinstalled my os from 32 bit xp to 64 bit xp and active sync works fine,cause i have another device a hp 6915 and it's ok...
the cable seems to be the main problem,but now i'm not sure...i have tested the pins with a ohm meter in the both ends of the cable and it doesn't seem to be somethin wrong..apparently..i will reinvestigate
then i thought the problem was my rom(3 monts ago when i bought the phone did upgrade from wm 2003 to wm6.1 using Shekhar's rom which had a few bugs, and so decided now to go with the latest,Ather's dark edition 6.1 which so far works like a charm(best recomended for hima)...but again problemo not solved..
i still think that the cable or the back connector might have a problem,but here in romania is hard to find a qtek 2020 data cable and also a cheap one so...untill anyone has some brilliant ideas ..i'm just charging my phone from usb

i have retested the cable with the ohm meter at both ends and cable is fine ,no broken pins,no shortcircuits...
i have pluged the usb cable into the pda moterboard connector and tested the usb at one end of the connection and on the mainboard of the pda at other end(phone dissasambled no power) all tests indicated that the fizical connection between the usb and motherboard pda is fine,and no other shortcircuits or broken connection..
that leads to another conclusion...there is an internal pda circuit or chip mailfunction of the usb function due to hardware or software problem that i cannot explain..typically for those models.....
those problems are not new,a lot of mp3 players after a while crash like that with usb device mailfunction or card readers or usb hubs.. but why?
so...we're back at the start of this thread

It seems that I have the same problem with my qtek. Some strange things happened. Unpredictable disconnections with usb. As above, I updated several month ago with the Ather WM6.1 rom. But the strange usb disconnections still exist. I bought a new usb cable. No change.
Since today the qtek doesn't charge either anymore trough any pc or in my usb charger in the car.
I guess something went wrong inside the pda...

usb drivers
I had problems with win7 and usb drivers. Came across these and it allowed me to flash roms. As i was having connectivity problems I thought these may help

xp
the cable is not the problem ...because i tried on another computer ..and it worked ...
the problem is the XP ...and the drivers

10mg said:
I had problems with win7 and usb drivers. Came across these and it allowed me to flash roms. As i was having connectivity problems I thought these may help
Click to expand...
Click to collapse
its it win 7 32bit or 64 bit?
im using win 7 x64 still have the problems

No connection through USB cable

since a few weeks, i've got a very strange problem with my blackstone.
when i connect the usb cable to my phone and the pc, it don't asks me anymore wether i want to connect it as a harddisk drive or do active sync. it's also impossible to do active sync by usb since this moment. i already tried everything in the blackstone USB2PC settings, like disabling fast synchronising, deactive/active the USB2PC pop-up and so on...
what i found out yesterday is the following:
because i did a hard reset, i didn't had any contacts on my phone, so i tried to active sync over bluetooth. that worked perfectly and after the synchronizing was finished, the USB connection worked again, but only for a few minutes. afterwards i had the same problem again. nothing happened when i connected the USB cable. i was able to do the same thing again: synchronize by bluetooth, connect USB cable and it worked again for a few minutes. unfortunately i wasn't able to flash hardspl during this time period. it found the phones bootloader version, but when i wanted to start the flashing process, it said that it can't estalish a connection to the phone (tricolo bottsreen has been started and progressbar was visible, but on 0%)
i also tried it on 3 different pc's with 2 different USB cables...
normaly i would say now, that my blackstone has a defect due to the fact that i did a hard reset and it's still not working, but how is it possible that it works for a few minutes after synchonizing by bluetooth?
does anyone has an idea??? i don't want to give away my lovely blackstone for warranty
btw. is there any possibility to flash a new rom without using the usb cable? even with the soft spl method i've found, you have to use the cable even if the rom itself is flashed from the sd card...

Black Stone usb device picking as "unknown device"
i am also having the same problem please help me

Maybe i'm having a similar issue:
My HD is not recognized anymore via USB Cable. I tried different computers with different Windows Versions. (7, Vista, XP)... No Connection anymore.
Bluetooth Connection works!
I did follow all suggestions... nothing works.
Could it be, that i flashed my HD too much? Is it broken now?

have you all checked your 'USB to PC' settings?

wellers said:
have you all checked your 'USB to PC' settings?
Click to expand...
Click to collapse
Hi,
I have this problem with one of my PC as well. It was working previously. I already checked 'USB to PC' settings

kkchan said:
Hi,
I have this problem with one of my PC as well. It was working previously. I already checked 'USB to PC' settings
Click to expand...
Click to collapse
Yes, checked every of the common suggestions given in this situation.
Could it be a hardware fault?
As i told, it doesn't work on any PC! Feels like Touch HD's mini USB port is dead. Strange thing ist, that it says chargin when connection the cable. But no other reaction than charging.

is there still no solution for this problem?
i already found like 20 people now with the same problem, posting in several different threads. seems like this really is a big problem of the blackstone...

I had this problem with Duttys rom afgter plugging my HD into works pc to use internet sharing.I had to do a hard reset to sort it out sorry ts not much help but its the only way i sorted it after buying 3 new leads!

Using the stock ROM 1.14, never ever flashed a ROM. However, for a few days, I have been unable to connect my Blackstone with Windows Mobile Center (OS = Windows Vista SP1), it just fails with an (unspecified) error. I can only connect my device as a disk drive, not via ActiveSync anymore. It used to work before.
I am currently investigating whether or not the recent firewall upgrade (to Norton 360 3.0) on my computer may be the root of the problem. I'll keep you informed...
EDIT: performed an uninstall of the Windows Mobile Device Center, restarted the computer, re-installed the WMDC using the HTC CD provided with my Blackstone -> voilà, it works again
EDIT2: probably my problem was not related with the ones described here above, but who knows, maybe it will help others ...

i also hv the same problem
cannot synchronize...

last week just facing the same problem as u guys.. nothing is work.. the port just able to charge only....
did watever I can... no luck...
some time when I plug in cable.. the unit prompt "this device didn't support USB headset, please remove"...
end up..
send the unit to repair.. the shop said USB chip spoil... have to replace...
get it replaced and now back to normal...

bufung said:
last week just facing the same problem as u guys.. nothing is work.. the port just able to charge only....
did watever I can... no luck...
some time when I plug in cable.. the unit prompt "this device didn't support USB headset, please remove"...
end up..
send the unit to repair.. the shop said USB chip spoil... have to replace...
get it replaced and now back to normal...
Click to expand...
Click to collapse
is the USB chip soil under warranty? or i hv to fork out my own money?

USB Dead
Same issue here.......... Can charge but can't sync. Even in the boot loader I'm not getting anything. ... as soon as I remove the USB cable it says serial. Tried changing everything
Help anyone?

My mate has this very same problem, cable charges the phone but no connection (or popup) happens.
Anyone any further with this problem ?

elab said:
My mate has this very same problem, cable charges the phone but no connection (or popup) happens.
Anyone any further with this problem ?
Click to expand...
Click to collapse
Same here.. problem just started.

Hi Guys
The problem with the USB Connector in the phone.Four Months back I got the same issue with USB, since I had warranty I sent it to HTC Service centre to repair, they send me back in four working days in working condition. If your in UK it will be return in 3 to 4 working days.
goto HTC website and find the service centre phone no.
cheers
joe.

when i connect the usb cable to my phone and the pc, it don't asks me anymore wether i want to connect it as a harddisk drive or do active sync.
Click to expand...
Click to collapse
I already have Blackstone. Maybe You already checked Settings\Connections\USB to PC location. There is "Ask me first about USB connection type...". If my understaning is good then here must be this checkbox set to checked.
Second thing for those users who cannot use syncing only : I had and antivirus program and it has personal firewall. When I turned OFF antivirus protection and the firewall protection then the Windows Modile Device Center start working without any problems with Active sync in my phone.

Dr. Morpheus said:
I already have Blackstone. Maybe You already checked Settings\Connections\USB to PC location. There is "Ask me first about USB connection type...". If my understaning is good then here must be this checkbox set to checked.
Second thing for those users who cannot use syncing only : I had and antivirus program and it has personal firewall. When I turned OFF antivirus protection and the firewall protection then the Windows Modile Device Center start working without any problems with Active sync in my phone.
Click to expand...
Click to collapse
I checked all, but these are not cases
Interesting, I did a sync last night and today, I can't do it!
But if I use the phone as a modem for Internet, my blackstone connects without problem through cable.
Wich is the mystery?

gtdor said:
I checked all, but these are not cases
Interesting, I did a sync last night and today, I can't do it!
But if I use the phone as a modem for Internet, my blackstone connects without problem through cable.
Wich is the mystery?
Click to expand...
Click to collapse
I solved the problem. It seems that the ROM version was the problem for me:
ROM: BS_Cloudy_1.9
RADIO: 1.14.25.24
Manila: 2.5.20121225.2
I solved using "Clear Storage." After reset, reverting to original settings (original settings actually were, because I put this ROM only for two days), I was able to connect to the PC and was able to flesh another ROM
I hope that this ROM is more stable.

Hi guis, I have de same problem with usb connection, I would to send my blackstone to assistance but i have to instal first the original spl!
Is possible to restore it trough memory card and non trough usb??
Tanks

USB connection charges but that's all it does.

I've got a blackstone with an Energy Rom and 1.17 radio. This week I wanted to upgrade my ROM. Everytime I do that I make sure al my data ( contacts and calendar ) are properly synced. But this time when I connected the device to my Windows 7 pc,which charges just fine, nothing popped up. So my heart kind of skipped a beat (using HTC cable and two other micro-USB cables) Than I tried connecting it to my Windows XP (Flashing/Backup) PC in bootloader and noticed Serial isn't changing to USB anymore... But still it charges just fine..
What's wrong? And what can I do? Is this hardware failure or is it still possible a hard reset will do anything to fix this? (haven't tried yet, afraid of losing my unsynced data, and have never used PIM backup yet)
Please, some advice!
Thanks in advance,
Hugo

This isn't good news...but i think your phone has a hardware failure.
I bought a second hand HD last week which would only charge via usb but wouldn't sync. I tried a number of different cables and pc's but no joy.
I have since returned the faulty one and bought another one which syncs no problem on all the pc's i tried previously and with all cables, both genuine and oem.

I actually had that issue too, I just kept on trying. Gave the device a soft reset, rebooted the machine. Then I tried to flash the rom and all was ok.

Chance I can get it repaired without getting the costs?
I've got a phone insurance and it's within the warranty period.

Spank me on the arse and call me Charley.
It's syncing right now!
Thanks for the help you two

Glad you got it sorted

usb connection f***ed

Hi guys!
My device doesn't connect to my PC anymore, can only charge. The PC gives me a USB error and that's that. No more flashing! aaaargh....
As it still charges I suspect a software error, indeed hope for it. Any ideas?
Cheers

mick1475 said:
Hi guys!
My device doesn't connect to my PC anymore, can only charge. The PC gives me a USB error and that's that. No more flashing! aaaargh....
As it still charges I suspect a software error, indeed hope for it. Any ideas?
Cheers
Click to expand...
Click to collapse
I have the same issue m8. Have done for several weeks now. No idea whats wrong. I was hoping to flash magdlr via sdcard and hope that would sort it out, but can't. I am also having other issues now too, e.g: excessive battery drain within winmo. When you turn screen off in winmo, it comes straight back on. Poor reception now (with any radio) was working fine before.
Android is now suffering too, poor battery drain(more than normal) poor signal.
Seg

Too bad. None of the other issues with me, though. Tried reflashing from sd, successfully, but no effect on USB, same for bootloader.

you need to give us more info on problem, what error do you get?, does xp try to install usb drivers when you plug in your phone?
Have you tried uninstalling and reinstalling your USB drivers / use another PC, cable etc?

Hi
Tried 2 PCs, a Win7 and Ubuntu. Ubuntu just doesn't see anything at all, W7 says a broken device is connected and refuses to proceed. Will do one more experiment and report back later. Thx for your interest

doesn't sound good to be honest. You could try flashing your ROM using your SD card though in the hope it is a ROM problem.

Sounds like a hardware problem to me. Have you tried a different usb cord? If that isn't the problem I'd make sure there aren't any damages prints in the phone's usb port.
Those are the most likely, it's rare that an internal hardware problem would only break part of the usb port
Sent from my HTC HD2 using XDA App

Hello at last some one I can help.......Maybe
I had the same problem, Mine also kept on trying to put me in car kit mode and turning loude speaker on. I think the problem started when I sat on my phone while it was charging. It some how shorted the USB in side the phone and I had to get it repaired under warranty. But.... if you havent got the same car kit problem try really blowing inside the USB normally one of those air cans ive heard has done the trick.
Cheers
Baker0

Hi guys
As stated earlier I reflashed off sd, still charge only. Will try one more thing with the W7 PC. Oh, well, no NAND for me...

If you've updated your antivirus or flashed a new ROM, you may need to uninstall your antivirus, connect via usb, and see if your phone is detected by your PC and WMDC. Then, reinstall your antivirus.

Yes the antivirus thing kind of worked.. and btw go for ur stock rom...
Sent from my HTC HD2 using XDA App

have you considered the usb cable. it could be malfunctioning ! try another usb cable. blackberry's usb cable should work just fine.

Hi
Yeah, will have to try cable first, then stock ROM, possibly.

So it was the cable! Whew!