I spent some time yesterday trying to find an answer to my continuous problems connecting with Blackberry Connect. This included different ROMS and different versions of Blackberry and Desktop Connect software.
My problem (like many others) is that the initial set-up of Blackberry connect seems to work but as soon as I restart the device or service, it is disconnected and sometimes the service completely shuts with the blackberry icon dissappearing from the tray.
The best success I had (and is still working after 24hrs) is to install Blackberry service without wireless calandar support. Somehow for all versions of ROMS and connect software, enabling wireless calander is causing the disconnects. I can't remember what the service name for this is but for those with similar problems this might help.
On a similar note, does anyone know why wireless calander could be bringing down the blackberry service?
Sean.
seanrkelly said:
I spent some time yesterday trying to find an answer to my continuous problems connecting with Blackberry Connect. This included different ROMS and different versions of Blackberry and Desktop Connect software.
My problem (like many others) is that the initial set-up of Blackberry connect seems to work but as soon as I restart the device or service, it is disconnected and sometimes the service completely shuts with the blackberry icon dissappearing from the tray.
The best success I had (and is still working after 24hrs) is to install Blackberry service without wireless calandar support. Somehow for all versions of ROMS and connect software, enabling wireless calander is causing the disconnects. I can't remember what the service name for this is but for those with similar problems this might help.
On a similar note, does anyone know why wireless calander could be bringing down the blackberry service?
Sean.
Click to expand...
Click to collapse
I had a similar problem with the BB connect (2.1.2.16) client on my Wizard. BB connect works fine without calendar sync. I had similar stability issues when I used the old BB connect client (1.x) when my mailbox got too large, and I have a HUGE amount of calendar information thus I am guessing it is size that is causing the issue. It does not help that the BB connect calendar sync doesn't specify a cutoff date to reduce the number of old entries.
I am running BB Connect 2.1.2.16 on my 1605 and have constant issues with the BB client.
I get the odd VCAL error occuring but these are rare compared to the BB Client just switching itself off on a regular basis. Restarting the client does not fix the issue and I have to softreset the device. The device is generally slow and unstable after a long period of running the BB Connect client constantly.
I send and receive about 200 mails a day and keep a weeks worth of mail in my Blackberry mailbox so yes perhaps this is size related.
However I have a collegue in Austria who is using the T-Mobile version of the Hermes, and a slightly earlier version of BB Connect (2.1.2.15 I think) and it seems to be a lot more stable.
Any clues ??
Halfpenny said:
I am running BB Connect 2.1.2.16 on my 1605 and have constant issues with the BB client.
I get the odd VCAL error occuring but these are rare compared to the BB Client just switching itself off on a regular basis. Restarting the client does not fix the issue and I have to softreset the device. The device is generally slow and unstable after a long period of running the BB Connect client constantly.
I send and receive about 200 mails a day and keep a weeks worth of mail in my Blackberry mailbox so yes perhaps this is size related.
However I have a collegue in Austria who is using the T-Mobile version of the Hermes, and a slightly earlier version of BB Connect (2.1.2.15 I think) and it seems to be a lot more stable.
Any clues ??
Click to expand...
Click to collapse
I run 2.1.2.16 on a Wizard and without PIM, it works reasonably well. The most I've kept in the BB inbox is around 400 mail as that was around when the BB 1.x client used to play up an I got used to deleting the mail from BB (I do not sync deletes with my Inbox for this reason). If you are keeping 1000 mail I would say try and delete the mail daily (including deleting from the "Deleted" folder) and see if it improves. I know that with the BB 1.x client, if I got too many mail the BB client would start chewing up CPU and the device would act strange, and sometimes I needed to soft reset, disable BB, delete the mail, reset again and things would be good again.
What baffles me is why people keep so many emails on their BB's I read a message, if it requires an immediate response I send a note from the BB and then maybe follow up later on the PC, I then delete the message, if its not relevant I read and delete it, if it can be dealt with later, I read it, then mark it as unread and then delete it from the BB, I do not sync my mailbox with the BB thus all mail is still in my Outlook inbox...
tonyb15re said:
What baffles me is why people keep so many emails on their BB's I read a message, if it requires an immediate response I send a note from the BB and then maybe follow up later on the PC, I then delete the message, if its not relevant I read and delete it, if it can be dealt with later, I read it, then mark it as unread and then delete it from the BB, I do not sync my mailbox with the BB thus all mail is still in my Outlook inbox...
Click to expand...
Click to collapse
I think it just depends on how people work. I tend to read on the run (between meetings) and I delete when I remember sometime at home or on the train on the way to work or something like that.
Hi,
I am new to pdas and this site, so sorry for asking what is probably a recurring question.
I have a second hand xda mini s / wizard.
I can connect to my wireless router, but the connection keeps dropping on and off. It only stays connected for about 20 seconds at a time, and I have only managed to receive emails on 2 occasions. I can never send emails from it. I have received emails from my hotmail account and my pop3 account - at least I know the settings are right for those if I managed to receive them once (?).
Can anyone start me off with this?
Thanks in advance.
I would start by seeing if there is a firmware upgrade for your router. Check out the manufacturers website and go to Support/Downloads.
If that doesn't cure it, I would look at upgrading my radio rom which I'm sure if you look through the wizard section you will find out how to do it.
Thanks...I'll look
Radio rom.....? Hmmm. Ok, thanks for the first pointer....I'll have a search.
My router is a BT HomeHub. I don't know if they are any good. My laptop connects perfectly to it wirelessly and wired.
Regards
Hi
Has Anyone Got the BlackBerry Connect Software Working on this model?
Thanks
Leon
i'd be curious as well. there are a few threads on this, and it seemed like nobody got it to work on the touch cruise (though people have gotten it to work on their touch).
out of curiosity, why are people choosing to use blackberry connect rather than direct push through exchange? i find that my push is not 100% reliable and considered using blackberry connect to fix this. does anybody else have that dilemma?
Sadly, blackberry is the 'corporate standard', so I am stuck with it.
I have managed to get the Blackberry Connect client 4.0.0.97 to work 100% reliably on HTC touch p3450 with an HTC release ROM. As soon as you load a tweaked or cooked ROM the Blackberry Connect stops working.
Sadly the XDA Orbit 2 comes with an o2 cooked rom so it wont work with that, I have a call in to o2 support but I wont hold my breath
Yours
Leon
Seams to work
Hi,
I still new to Blackberry installation. (It´s my first go today)
From what I have read here a lot of people have problems.
I´ve successfully installed 4.0.0.97 of the Polaris with Bepes 0.58 Full German, eventhough the first installation required a compleate reset:
The HTC also connects to the server, but I get an error as my current user has been rejected. I do believe that our IT Admin needs to allow me to use the Blackberry function..... or am I still doing something wrong?
Unforunately I´ve noticed that the PDA has slowed down somewhat after installing the Blackberry connect
Look forward following this post.
Cheers
Rar9
Rar9 said:
Hi,
I still new to Blackberry installation. (It´s my first go today)
From what I have read here a lot of people have problems.
I´ve successfully installed 4.0.0.97 of the Polaris with Bepes 0.58 Full German, eventhough the first installation required a compleate reset:
The HTC also connects to the server, but I get an error as my current user has been rejected. I do believe that our IT Admin needs to allow me to use the Blackberry function..... or am I still doing something wrong?
Unforunately I´ve noticed that the PDA has slowed down somewhat after installing the Blackberry connect
Look forward following this post.
Cheers
Rar9
Click to expand...
Click to collapse
To get connected, you can talk to your IT amdin, but you don't need to if you also install the Blackberry Connect for Windows Mobile DESKTOP software. What that lets you do is obtain and assign a PIN to your Polaris/BBC setup. Its a security measure to tie your phone with your email account. Install BBC for WM desktop on a PC that has access to your email account (i.e. Outlook connecting to your Exchange server), then run the program. It generates a PIN, assigns it to your phone within BBC on the phone, then you should be good to go. Of course, you can talk to your IT guy otherwise.
And the slowdown is what I mentioned in the other forum. BBC uses LOTS of CPU, memory, and thus, battery.
Hi Rar9
If it connects then disconnects that is because you're using a non-release ROM (cooked).
On a succesful install of 4.0.0.97 you will see after reset a connection even if you havent configured desktop, it is required for the desktop proggie to do its work.
HTH
Leon
leondaphillips said:
Hi Rar9
If it connects then disconnects that is because you're using a non-release ROM (cooked).
On a succesful install of 4.0.0.97 you will see after reset a connection even if you havent configured desktop, it is required for the desktop proggie to do its work.
HTH
Leon
Click to expand...
Click to collapse
are u saying the ver 4.0.0.97 will work n you have it on your cruise?
I have not been able to get it to work and I have the stock HTC ROM. I'm not aware of anyone who's been able to get Blackberry Connect to work on this device. Check out this thread for others in the same boat:
http://www.sems.org/entry.asp?ENTRY_ID=276
Seven
leondaphillips said:
Hi Rar9
If it connects then disconnects that is because you're using a non-release ROM (cooked).
Leon
Click to expand...
Click to collapse
Leon,
I don´t think it would be related to the cooked Rom. I believe that it tries to get allowance from the server and then is rejected since I never had a blackberry so far with this company. Unforunately I still can´t confirm 100% since the our IT has not responded to my query.
In the meantime I have removed the BBconnect and use an Outlook Webmail connection via Seven (thanks for jomo25) which is very FAST and is not so hard on the CPU like BBConnect. I also believe its a lot easier to install.
(http://community.seven.com/forum/index.php?forum=true)
I´ll give it another try once I get more feedback from our IT and will post my results.
Cheers
Rar9
Yeah I don't think it has anything to do with the ROM. There seems to be an issue with the TC connecting to the Blackberry server and I have no idea why. That thread I sent earlier contains some theories on the topic. The BC software is a resource hog for sure.
Assuming you're using BC to connect to Coporate Mail (Enterprise) you can always try Microsoft Direct Push instead of Blackberry Connect to get to the Exchange server. A less optimal path would be to use IMAP to connect to the Exchange server. Then you would lose Push mail functionality
Well, we have 2 threads on the same topic. Some diff players in each, so I'll cross-post this one last time...Here's the other thread: http://forum.xda-developers.com/showthread.php?t=376917
Here's what I posted last: Seven is a "competing product" to BB's suite. If you are trying to connect to a BB server, then yes, you'd need BBC. But if you are just trying to get your email delivered, whether it be personal, POP3, IMAP, or you corporate email (Exchange) and you are behind a firewall, then Seven has a solution for you. Some more elegant than others. But it works. For me, it's the only option since we do use Exchange, behind a firewall, with no OWA externally accessible and BBC's software is very juice hungry.
As for getting BBC to work. Without knowing your exact setup, its hard to know what the issue is. First, make sure you are on the right data plan. I.e. for AT&T you MUST be on one of their BB data plans. Otherwise, you won't be able to get to the blackberry.net APN needed. Then, make sure you have the BBC for WM software installed on your phone and PC. (There are 2 programs, one for each) Then, connect your phone to the PC as in ActiveSync. Run the PC's program. You should notice that ActiveSync connection is severed, and the BB program should find the phone. Then go to assign a PIN and it should. Then it shoudl start to pull email to your phone.
The second software you need to run on the PC is here:
http://www.sems.org/entry.asp?ENTRY_ID=225
Click on the link for: ActiveSync_BBConnect_Desktop_Setup_4.0.0.17.zip
Because BBC uses a different APN than all other network access on your phone, and your phone can only connect to one APN at a time, you will not be able to do other things like surf via IE on your phone while you are connected to BBC (another reason it sucks).
----------
@ Rar9, I'm glad Seven is working for you. To be honest, if you can use the Seven software, you might just wanna stick with it. Seriously, BBC is a resource hog and a half as you seem to have experienced. You'll find it tough to go thru a day without battery dying, if your expereicne with BBC was similar to mine. I even have to run Seven's Workgroup Connector (which sends my work mail through my work PC) and I STILL prefer Seven over BBC for that reason. PLUS, you don't have to worry about switching APNs between your carrier's normal Internet gateway and the blackberry.net gateway. And of course th efinal bonus: the BB data packages tend to be MUCH more expensive than the normal data ones (up to 50% price diff with AT&T).
But try it again if you would like. Hope my instructions and links above for BBC help with that.
Ok so let me clarify. I am trying to connect to get my Exchange email through a Blackberry server. Microsoft Direct Push is not an option since IT doesn't enable it on the server. I do have the Blackberry Enterprise (not personal) plan from ATT. I do have the BC software. I do have an activation code from IT. The problem is the phone does not connect to the Blackberry server. Like I mentioned in my previous post if you check out that thread on SEMS others seem to have this issue. I am getting the same behavior this user in the UK is having:
"After installation and Blackberry Setup I get:
PIN pending
IMEI it's ok
IP address No connection
Status/Service Not Connected
By pressing the "register now" button I get Blackberry Edge connection, Status/Service shows Network Available then Data Tunnel Available and finally "Not Connected". During the process I can see an IP address in the Identity screen."
Appreciate your instructions but I just don't think it works. I've tried several different versions of the BC software, no cigar.
So, just to make sure, you have the desktop PC software also? If so, what happens when you connect the PC to the phone via USB? Doesn't it ask you to move the mouse around to generate a random and unique PIN? Oh, and did you force your phone to only use Edge? I beleive AT&T's connection to the BB APN is still only available via their 2G network, not 3G (not 100% on that last thing, but I do remember it was the case before).
You know, it's been awhile since I tried this, but honestly I remember trying like every permutation. I installed and uninstalled almost every version of BC. I tried it with Edge and/or 3G. I tried using the desktop software to generate the PIN and other times I didn't. I guess I can always try again. Have you gotten it to work on your device?
Not on my Polaris. I haven't tried. I did on my Kaiser and on my Hermes. I had the same issues you describe, til I used the desktop software to gen the Pin. I'd try on my Polaris now, except that I don't have the BB data plan and don't want to go thru the hassle with the AT&T guys again to get it added (esp since I won't keep the BBC software on my phone anyways for the aforementioned issues).
So, it may be that it doesn't work with the Polaris. the new versions of BBC should work, but they may not. If you feel you've tried it and did everything right, then it just may not work as you say.
I definitely don't want to steer you down a dead end. I was just checking to see if you did everything I thought needed to be done. Sounds like you had those bases covered.
Sorry!
hambola said:
Yeah I don't think it has anything to do with the ROM. There seems to be an issue with the TC connecting to the Blackberry server and I have no idea why. That thread I sent earlier contains some theories on the topic. The BC software is a resource hog for sure.
Assuming you're using BC to connect to Coporate Mail (Enterprise) you can always try Microsoft Direct Push instead of Blackberry Connect to get to the Exchange server. A less optimal path would be to use IMAP to connect to the Exchange server. Then you would lose Push mail functionality
Click to expand...
Click to collapse
Hi hambola
I read that the RIM Blackberry Connect was designed to work on Release / RTM versions of Windows mobile and has been coded to prevent it logging on via the global BES if the ROM is unsigned or if the device name is not in the list of allowed devices.
I can prove this using my trusty P3450. When loaded with a vanilla WWE RTM ROM Blackberry Connect 4.0.0.97 works fine. Load a cooked ROM and it connects then disconnects. This is the behviour I get on my polaris with its customised o2 ROM.
So it could be a clean ROM problem or it could be that Blackberry just havent allowed the Polaris to connect just yet.
Yours
Leon
xphobic said:
are u saying the ver 4.0.0.97 will work n you have it on your cruise?
Click to expand...
Click to collapse
No
4.0.0.97 doesnt work on Cruise but works fine on a vanilla ROM on P3450
Yours
Leon
jomo25 said:
Not on my Polaris. I haven't tried. I did on my Kaiser and on my Hermes. I had the same issues you describe, til I used the desktop software to gen the Pin. I'd try on my Polaris now, except that I don't have the BB data plan and don't want to go thru the hassle with the AT&T guys again to get it added (esp since I won't keep the BBC software on my phone anyways for the aforementioned issues).
So, it may be that it doesn't work with the Polaris. the new versions of BBC should work, but they may not. If you feel you've tried it and did everything right, then it just may not work as you say.
I definitely don't want to steer you down a dead end. I was just checking to see if you did everything I thought needed to be done. Sounds like you had those bases covered.
Sorry!
Click to expand...
Click to collapse
Hi Jomo25
no offence taken, thanks for your ideas - a second pair of eyes is always welcome!
Yours
Leon
hambola said:
Ok so let me clarify. I am trying to connect to get my Exchange email through a Blackberry server. Microsoft Direct Push is not an option since IT doesn't enable it on the server. I do have the Blackberry Enterprise (not personal) plan from ATT. I do have the BC software. I do have an activation code from IT. The problem is the phone does not connect to the Blackberry server. Like I mentioned in my previous post if you check out that thread on SEMS others seem to have this issue. I am getting the same behavior this user in the UK is having:
"After installation and Blackberry Setup I get:
PIN pending
IMEI it's ok
IP address No connection
Status/Service Not Connected
By pressing the "register now" button I get Blackberry Edge connection, Status/Service shows Network Available then Data Tunnel Available and finally "Not Connected". During the process I can see an IP address in the Identity screen."
Appreciate your instructions but I just don't think it works. I've tried several different versions of the BC software, no cigar.
Click to expand...
Click to collapse
Same behaviour on a cooked ROM on P3450 - exactly the same.
German O2 Orbit 2 will support BBC in May. This is what someone from O2 told me. BBC software sends the PDA ID (Pola200) the OS version and the carrier to RIM. If your PDA is not supported by RIM you'll get " pin pending".
So we have to wait.
Hi
I'm having a lot of headaches trying to get a few HTC phones in our network to syncronize with Exhange.
I have searched many of the forums on XDA, but only seem to get results relating to SSL certificates and Exchange.
My problem is:
The Majority of HTC devices do connect and synchronize with the Exchange Server without any problem. However, there is around 4 phones that does not ever seem to connect. If you try to sync, active sync will contact the server, the firewall will show that the connection is being re-directed to the relevant port on the Exchange server, but the phone will just sit at a screen showing "synchronizing" for ages, en then (sometimes) disconnect, without any error message, at this stage (while typing this, the phone as been saying "synchronizing" for 5 mins, still with no luck!
My personal phone (HTC Touch Pro) with the stock ROM and Radio, worked fine. Then I updated the ROM and the Radio Rom - resulting in the error to occur once again. I flashed back to the older Radio ROM, and the phone connected fine once again. But now suddenly, for the past week, the phone does not connect anymore (I did try un-ticking the Proxy, but that made no difference)
Any advice or any thread that might help would be fantastic!!
later
Marcello
Ps- After waiting another 10mins Active sync replied with a message "waiting for Network" - Yet, the phone is connected to my 3G connection.
Hi all
I have 2 x HD2s configured for ActiveSync with our SBS2003 server. Everything works fine when connected to my laptop via USB or when connected to WiFi (whether at my office or at any remote site unrelated to my local LAN). However, once I am using my data connection I experience the following issue which I have narrowed down through lots of trail and error:
When an email of approx 4k and above arrives I can see ActiveSync trying to sync and it then fails with an error code of 0x80830002. ActiveSync will then never reestablish a connection unless I either remove the particular email from my Outlook inbox, or, I connect to any WiFi connection.
If I set the download limit to 1k, it never fails and I simply receive a trunkated version of the email. However, if I select to download the remained of the text it fails again.
The issue is related to the size of the text within the email as attachements can be downloaded fine.
I have been on to T-Mobile as this feels like a carrier problem as I only experience it when using mobile data connection but they haven't come up with anything.
I'd really appreciate any help you can offer as this is driving me mad!!!!!
Many thanks,
Tom.
I seem to be having similar problems
Which all started in Mid April. I too am on T-Mobile.....
Though e-mails in excess of 4k have been syncing when OTA is actually working. I hope an expert out there has an idea of what may be wrong!
Niall
Hi Niall
I should have posted my solution back here.
I thought (mistakenly) that my SBS2003 box was running service pack 2. It wasn't.
Went to the Microsoft updates website, allowed it to download and install and hey presto!!!
Also, I have noticed that on occasion, for example if the SBS loses its internet connection, that ActiveSync does not reestablish. Simply terminating it in WM task manager causes it to restart and then its fine.
Hope this helps.
Thanks for the suggestions. We're on Exchange 2003 SP2 already.
Terminating Activesync in the Task Manager on the phone doesn't help either. The only way to "restart" OTA syncing is to do a USB laptop sync. With SSL it falls down eventually with "Waiting for Network". Without SSL it lasts longer before falling down with error 0x80830002.
I do still wonder if it's related to us changing ISP for head office, but then surely the iPhone or WM6.1 device would also fail?
Niall