Touch HD WM6.5 Call Problems - Touch HD General

Hi all,
I have a HTC Touch HD, running WM6.5, all seems fine, but every now and then I cannot dial out, either by selecting a contact or by manual dialling.
If I reset the device it then allows me to dial again, but after a couple of hours use it stops dialling out, very weird, I hope it is something that can be rectified easily?
Can someone help me with this annoying problem please?
Apart from that the rom upgrade is mega, although I also am having a problem getting O2 mms settings to work, that I can live without.
Cheers Mark

I'm having the same problem, seems your service provider doesn't support GPRS connection while voice dialing, what you have to do is: go to settings>connections>connections> advance then select network set the connection to My Work network or anything other than the operators' connection .
This is what happened to me in UAE and after spending hours with Service provider and HTC customer support, that was the only solution.
It occurs more under wm6.5 since the os connects automatically to 3g,Edge or hspda so upon resetting, the system disconnect connection and that's why you are able to call again.
I wish someone can help us developing a patch that can disable internet automatically on dialling and reconnect upon call end.

Idid that, but then could not connect to the internet, so I put it back as it was.
I noticed that the 3G setting was on, I turned this off, mainly because we are not in a 3G area, I will see what that does, many thanks for the advice.

Related

MDA Pro - Not ringing when I phone it :(

Dunno what is going on here - I had this problem occasionally with E200 / C500 on Orange, but not to this extent.
Sat at my desk, I suddenly get a Voicemail notification. Strange, as the phone hasn't rung. So I decide to test it.
I get NO ringtone on the phone I'm calling from. Nothing at all. Then it cuts straight to VM. (Phone is sat with full signal, and connected to UMTS network). I phoned 5 times, all with the same result.
Then I hung up the UMTS. Same thing happened.
I did a soft reset and left it in clamshell mode, and phoned again. This time I could clearly hear the ringing on the phone I was calling from, but the device didn't ring / vibrate or anything.
I opened it up and had a message "The phone operation failed" so I hit OK on this and closed it back up again. Phoned it again and this time it rang properly. I hung up before connecting, and got the "Missed call" notification.
Its not (entirely) down to being connected to UMTS - as my phone reconnects automatically as soon as it starts up.
Anyway, having dismissed the "You have a missed call" notification, I tried again. Its back to its original state now, no ringing heard on the phone you call from, and nothing on the phone itself. I only got ONE missed call notification, despite calling it around 7 or 8 times in all.
What the hell is going on here? It almost seems like the phone itself signals to the network that it is totally unreachable (hence no ringing heard by the caller).
I assume you haven't set up diverts or anything?
Get your network provider to do a test and see if they can give you any further information.
Failing that, it's possible that if you stopped the ExtROM from fully installing, it could be causing problems? Or maybe even some sort of task manager may be 'killing' the phone services?
I hadn't set any diverts, and it was the oddly random nature that was cause for concern - it worked after the soft reset, but didn't work beforehand. I can't be doing with a phone that, for its own reasons, refuses to aknowledge an inbound call! This should take precedence over anything else the "phone" is doing at the time, surely...
I've got T Mobile to send me out a reset of my profile (a text message which I delete, then power off the device) and I'll see how it goes.
I did have SBP PocketPlus installed, but no longer... I've not got much installed at all, at the moment.
Strongly considering flashing to the iMate ROM at this moment!
After removing the battery I retested. It was fine.
After writing the last post, I retested again and its broken again.
B*llocks.
The same as you my XDA Exec, oftern misses calls, ( you ring your self and hear it reing bu the phone makes no noise) i also had the same on my XDA2i, and yes removing the battery fixes it for a while.
Also mine when it looses service ( witch is oftern ) it will not go back into service until i soft reset it
John
Hmm, sorry no clue.
I have a JasJar and no-one has told me off for missing their calls. (I take quite a few from work, but rarely make any myself)
Maybe try a ROM flash, but I'm sure other Exec users are not having these problems, so it sounds like it might be something other than a ROM issue?
I've just stuck the iMate Rom on it. Was probably going to do it anyway, but didn't want to break my TomTom setup...
I'll do some testing and will repost on this thread with my findings.
I'm still getting the problem with the iMate ROm installed.
When I go to the Phone settings, it thinks I'm on the UMTS T-Mobile UK network. Now I'm sure this is fine for data, but maybe its not OK for voice, or something like that?
Can anyone let me know what they have in those settings?
Spotted this too on the Jasjar - can't pin down why though as it only appeqars to have started recently
Stu
I'm becoming certain that my data connection is effectively hogging the phone and not allowing voice traffic. I just had problems sending a text message. Every time I hit send, it failed (about 6 times) and went into drafts. To get it to sent, I hung up my active data connection and tried again, and it went immediately.
This is a nightmare, as the device HAS to perform both voice and data functions. I want an always-on data device, but the data MUST be interuptable by inbound / outbound phonecalls as well as notifications (SMS etc).
Right...
I've dropped down to GSM instead of 3G by removing the "Auto" setting from the Band option within the Phone Settings. This appears to have solved the problem.
From looking at the network, it appeared my phone was always connecting to a network called "UMTS T Mobile" (this was even displayed on the occasional incoming call that worked as the carrier). I'm certain this is what is causing the problems. After a Soft Reset, it would still connect to this, as my OTA ActiveSync connection would start up...
Having changed to GSM instead, I'm now connecting to "T Mobile UK" as my carrier - and this is allowing full inbound/outbound functionality - albeit only with GPRS data connectivity.
I'm on T-Mobile UK, and MSN Messenger will happily be interrupted when I get a voice call?
I'm lucky enough to live and work in an area where I'm only ever connected to UMTS (although the setting on my phone is "Auto"). I'm 99% certain that I can get calls every time, and having tested it just now a couple of times it's working without any problems, so there must be something that'll sort out your problem?
sub69 said:
I'm on T-Mobile UK, and MSN Messenger will happily be interrupted when I get a voice call?
I'm lucky enough to live and work in an area where I'm only ever connected to UMTS (although the setting on my phone is "Auto"). I'm 99% certain that I can get calls every time, and having tested it just now a couple of times it's working without any problems, so there must be something that'll sort out your problem?
Click to expand...
Click to collapse
I'm lucky enough to live and work in an area immediately covered by whatever equipment may (or may not) be located a T Mobile's head office... :roll:
I cannot discount the possibility that they've erected a UMTS cell which they "tinker with", which may (or, indeed, may not) be causing my problems...
I guess next time I'm out of the area, and in a 3G coverage area elsewhere, I will revert and test it.
In the meantime, they've asked me to test by switching back to "Auto" and trying to phone my phone once in a while, taking note of when I call and whether I get through, and they'll endeavour to trace those calls and find out what is going on...
I hope you'll be sending them an invoice!?!
I have this problem now. I only noticed it after a ROM upgrade (to the latest TMUK ROM). What fixed your problem in the end?
Hi All
I have had a very similar problem and have been discussing it in a separate thread.
http://forum.xda-developers.com/viewtopic.php?t=62863
As you will see, it seems to me that it is a T-Mobile issue, but they don't acknowledge that it is a fault. I don't get the same problem when I put an O2 sim in my Exec.
Other than downgrading to GPRS, I don't think there is any fix.
Mark
Mark, I've had a thought. Do you (like me) have an old 5v T-Mobile SIM.
These SIM’s can be identified either by SIM serial number 893044 05 or 16 – up to and including 893044 50. SIMs with serial numbers 893044 52 and above will be ok- anything lower is likely to be a 5v.
There was an issue when I 1st got my MDA Pro. It had to be network unlocked by T-Mobile for it to work with my SIM. Is it possible that the ROM update as "re-awakend" this problem?
(Also posted in thread you link to)
Thanks for the idea, Slave1, but I don't think that is the cause of the problem. My SIM doesn't have a serial number anything like those you suggested (it starts 060080...) and I only got it a couple of months old and so I am sure that it is a 3G one.
However, now that you mention it, I did have a problem getting the SIM to work when I first got it. I had to get on to Customer Services to get them to register it on the network becuase, they said, the shop hadn't registered it correctly!
Mark
mburgin said:
and I only got it a couple of months old and so I am sure that it is a 3G one.
Click to expand...
Click to collapse
All SIMs are usable with 3G (it's the handset that make the difference)
mburgin said:
I did have a problem getting the SIM to work when I first got it. I had to get on to Customer Services to get them to register it on the network becuase, they said, the shop hadn't registered it correctly!
Click to expand...
Click to collapse
That's a different issue but just as frustrating.
I had another though. Is anyone using a T-Mobile SIM in an XDA Exec (or just using an O2 ROM) having the same problem?
Could it be a ROM issue?

losing connection to network

My device is O2 Mini S. Sometimes it just goes dead and nobody can call me. The funny thing is that I can call and the signal bar is in good condition. When I restart the device, signal bar goes dead too for some time and I just can't establish connection to the service provider any more. After some time it just appears to be ok and I can call again. Even incomming calls work. WTF??!? Is it something wrong with device or my service provider? It's actually very annoying that nobody can get in touch with me when i REALLY need to...
kexz said:
My device is O2 Mini S. Sometimes it just goes dead and nobody can call me. The funny thing is that I can call and the signal bar is in good condition. When I restart the device, signal bar goes dead too for some time and I just can't establish connection to the service provider any more. After some time it just appears to be ok and I can call again. Even incomming calls work. WTF??!? Is it something wrong with device or my service provider? It's actually very annoying that nobody can get in touch with me when i REALLY need to...
Click to expand...
Click to collapse
Sounds like a device issue more than service. Have you contacted O2 to complain about it as it may be that the XDA needs replacing. I know my Nokia started doing something similar and would lose network for no reason even while my partners' phone (also Nokia on O2) was fine and had a full signal strength.
Try setting the network manually rather than automatic, i seem to get better signal this way.
kevo
Thanks, this seem to have worked. Haven't got any missed call in 4 days... However, this is very odd, why does it happen with automatic network detection?
losing connection, no calls, no sms
i have had the same problems,
manual network selection works.
also take a look at the preferred networks list !
in my case a natwork, i have no access to was selected.
have a nice day
t.
Hi Guys,
I am a newbie.
Well i recently got my O2 Mini S.It has thge same problem.Evn when i am on the network and the network bar shows full range,i get missed call alerts.Should i upgrade the ROM?
Is there any other soultion ?
As kevoefc said I have set the network to Manual.Hope that works !!
i added a Cellular Signal Enhancer to my phone it gave me 1-2 bars in areas where i get zero

Why incoming call is blocked while GPRS is in transmission?

hi all,
i got a very annoying "feature" in the O2 Cosmo(T-Mobile Dash). The incoming call will be blocked(heard busy tone) if the GPRS is in transmission. I was complained by many friends.
To my understanding, there's a setting in some phones to enable both GSM/GPRS concurrent connections. Is there such setting in Windows Mobile?
My ROM is 1.13.207.2, RADIO is 4.1.13.28_02.63.90
i tried to refersh its ROM, but don't know how to CID unlock. the "RUU_Excalibur_SPL-1.11_UpgradeOnly.exe" on the server has no luck for me, still "Invalid model ID".
can anythone show light on me?
thank you
reply
I think microsoft released a patch for that: i'll try find it on google for you. can you explain what configuration you used?
I think the 'patch' you need is called 3G.
I have the exact same problem and I opened a thread on it as well.
Read here.
The conclusion we reached was that this is a network, not phone dependent problem.
yeah never happent to me ever
thanks for all the replies.
My previous phone is O2 XDA Mini S(Wizard). I used that one to receive push mail provided by GoodLink, which requires GPRS always on. I didn't have such issue with that, at least no complain from my friends.
That's why i am wondering something wrong with the RADIO configuration. I didn't make any specific change to my new O2 XDA Cosmo(Excalibur).
best regards
And back to my memory.
I used to have the classical Ericsson T39. There was a setting to enable GSM incoming call during GPRS transmission(cannot remember the exact name). By enable that, i can still receive incoming call, and the GPRS connection will auto resume after the call.
Is there similar setting for Windows Mobile?
There is not as far as I've ever known. I've used smartphones that determined which was blocked and which was not based on which application was in use at the time. That is, if you were actively using IE or some other network app, phone calls would go straight to voice mail. If a non-network app was front and center at the time, the network would be disconnected and the phone would ring. That (and the SE settings mentioned above which I saw on my SE phones too) showed that it was a phone setting made by the carrier. I'd hope there's a little more intelligence behind it than just "voice trumps network" but if there is, I couldn't tell you what determines which gets through and when.
I've found that it's based on the amount of data being transmitted at the time of the (attempted) call. For example, high-bandwith usage such as media streaming will lead to the incoming phone call being blocked/diverted most of the time, whereas sporadic usage (eg. PING, or loading a very simple web page) has allowed a call to come in, temporarily disabling GPRS. GPRS can never be used during a phone call.

Phones does not work when dat connection is active

Hello Everyone,
I am having a wierd issue with my HTC Tytn.When my Data connection is active I cannot make or recieve phone calls.Any incoming call goes straight to voicemail and any number I dial the phone will display "call ended" before it even starts to to ring. The minute I close the data connection the phone works again.I have updated my ROM to the latest English ROM.Could my unit be defective?
Thanks in advance!!!
Hmmm that's weird.
Your TyTN is acting as class C device (Data or Voice), and in fact TyTN is class B device (Data is suspended while on Voice).
Is your unit defective? Possible, but... first backup your TyTN completely, then re-update full ROM, set up data connection and call to check it while on active transfer. If it will be OK - your unit is OK and this is software/registry problem, if not your unit is might be defective. This is the quickest way to determine.
My device does this as well, but only when connected to Slingmobile.
Other "always on" programs are not affecting me.
Not sure if this helps or not Just trying to add more data.
data causing call dropouts
Hi,
Hope this helps, but here in Australia when using the Telstra HSDPA network on UMTS850, when i'm connected to a data session, I can't receive calls and the caller gets the "phone is switched off" message. If I force the phone to use the old UMTS2100 network, the phone will pause the data session and allow the incoming call. On another forum I have read that this is due to a limitation in the Ericsson 850MHz hardware which the telco is using on their mobile towers and they expect an upgrade to fix it sometime in January. I don't know if this is 100% true, but it is what i have read
If I have a data session in progress it gets disconnected whilst a phone call is in progress (I can receive calls fine, although I have had one or two occasions when people have rung me and it's gone straight to voicemail without notifying me of the call). After I hang up, the data session is reestablished.
Using T-Mobile in the UK for what it's worth.
This is a very weird issue, sorry I can't offer any more info or advice.
I'm on T-mob Flext WnW and have the same issue. When I have my data connection established (either gprs or HSDPA) anyone that tries to call goes straight to voice mail. I can make a call which temporarily stops the data session and then re-establishes it after I hang up.
Is this a known issue on T-mob?
In the HTC faq, it is meantioned that the handset is a GPRS class B device:
http://www.europe.htc.com/support/faq.html?id=119
This means that the data-traffic is suspend for voice calls.
http://www.gsmworld.com/technology/gprs/class.shtml
(I haven't tested this with my HTC, but my Nokia 6260 did behave like this)
The HTC faq also states the full 3G operation ought to allow for simultaneous voice and data calls. I personally interpret this that calls are possible together with a UMTS connection (but I could be wrong).
Jörg
For all with problems with connection while on data.
Most of us here have no problem with it, might be network you are logged, not fully compatible with class B.
My advice: check different phone (TyTN) if same occures, if yes then different handset (other brands). If it still is happening - call network and demand some explanations and upgades.
Still supporting my first post to hard reset device and check if without all software you have same problem.
And for the record - most of mobile operators calls this "Ring-through problem"
JUST FYI
Cingular says that for some reaosn streaming data (for my my slingbox) will not interupt. So phone always goes to voicemail.
Once I get the higherspeed data in my area this problem should go away.
This was posted by another in response to my question, and also confirmed when I called Cingular. Although it is possible we were both misinformed by support.

gprs network problem

Hey everyone!
Not long ago i bought this htc touch 2
But once in a while i get these network problems. Sometimes, it just cuts off after turning phone off and on. Sometimes it just says i have network, but no one can call in, or send sms. have tried this:
- turning off 3g
- reset the phone with two methods (back to factory settings, and just ordinary default settings reset)
- "restarted phoneoperating settings"
- tried two different sim cards
- searched for phone network, but phone says "cant register on chosen network etc."
looked around in phone settings, changing all sorts of things, but aint getting anywhere. getting furious!!
another thing, have tried to switch between gsm, and wcdma
All these changes seemes to work SOMETIMES...after the network disconnects again, i have to use some other settings. It doesn't work with just one simple setting....
soooo...anyone uptil now who have had these problem yet?its a bit frustrating to have a phone u cant use...as a phone...still cant ring or send msg.....

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