Database Users

MDA Pro - Not ringing when I phone it :(

Dunno what is going on here - I had this problem occasionally with E200 / C500 on Orange, but not to this extent.
Sat at my desk, I suddenly get a Voicemail notification. Strange, as the phone hasn't rung. So I decide to test it.
I get NO ringtone on the phone I'm calling from. Nothing at all. Then it cuts straight to VM. (Phone is sat with full signal, and connected to UMTS network). I phoned 5 times, all with the same result.
Then I hung up the UMTS. Same thing happened.
I did a soft reset and left it in clamshell mode, and phoned again. This time I could clearly hear the ringing on the phone I was calling from, but the device didn't ring / vibrate or anything.
I opened it up and had a message "The phone operation failed" so I hit OK on this and closed it back up again. Phoned it again and this time it rang properly. I hung up before connecting, and got the "Missed call" notification.
Its not (entirely) down to being connected to UMTS - as my phone reconnects automatically as soon as it starts up.
Anyway, having dismissed the "You have a missed call" notification, I tried again. Its back to its original state now, no ringing heard on the phone you call from, and nothing on the phone itself. I only got ONE missed call notification, despite calling it around 7 or 8 times in all.
What the hell is going on here? It almost seems like the phone itself signals to the network that it is totally unreachable (hence no ringing heard by the caller).

I assume you haven't set up diverts or anything?
Get your network provider to do a test and see if they can give you any further information.
Failing that, it's possible that if you stopped the ExtROM from fully installing, it could be causing problems? Or maybe even some sort of task manager may be 'killing' the phone services?

I hadn't set any diverts, and it was the oddly random nature that was cause for concern - it worked after the soft reset, but didn't work beforehand. I can't be doing with a phone that, for its own reasons, refuses to aknowledge an inbound call! This should take precedence over anything else the "phone" is doing at the time, surely...
I've got T Mobile to send me out a reset of my profile (a text message which I delete, then power off the device) and I'll see how it goes.
I did have SBP PocketPlus installed, but no longer... I've not got much installed at all, at the moment.
Strongly considering flashing to the iMate ROM at this moment!

After removing the battery I retested. It was fine.
After writing the last post, I retested again and its broken again.
B*llocks.

The same as you my XDA Exec, oftern misses calls, ( you ring your self and hear it reing bu the phone makes no noise) i also had the same on my XDA2i, and yes removing the battery fixes it for a while.
Also mine when it looses service ( witch is oftern ) it will not go back into service until i soft reset it
John

Hmm, sorry no clue.
I have a JasJar and no-one has told me off for missing their calls. (I take quite a few from work, but rarely make any myself)
Maybe try a ROM flash, but I'm sure other Exec users are not having these problems, so it sounds like it might be something other than a ROM issue?

I've just stuck the iMate Rom on it. Was probably going to do it anyway, but didn't want to break my TomTom setup...
I'll do some testing and will repost on this thread with my findings.

I'm still getting the problem with the iMate ROm installed.
When I go to the Phone settings, it thinks I'm on the UMTS T-Mobile UK network. Now I'm sure this is fine for data, but maybe its not OK for voice, or something like that?
Can anyone let me know what they have in those settings?

Spotted this too on the Jasjar - can't pin down why though as it only appeqars to have started recently
Stu

I'm becoming certain that my data connection is effectively hogging the phone and not allowing voice traffic. I just had problems sending a text message. Every time I hit send, it failed (about 6 times) and went into drafts. To get it to sent, I hung up my active data connection and tried again, and it went immediately.
This is a nightmare, as the device HAS to perform both voice and data functions. I want an always-on data device, but the data MUST be interuptable by inbound / outbound phonecalls as well as notifications (SMS etc).

Right...
I've dropped down to GSM instead of 3G by removing the "Auto" setting from the Band option within the Phone Settings. This appears to have solved the problem.
From looking at the network, it appeared my phone was always connecting to a network called "UMTS T Mobile" (this was even displayed on the occasional incoming call that worked as the carrier). I'm certain this is what is causing the problems. After a Soft Reset, it would still connect to this, as my OTA ActiveSync connection would start up...
Having changed to GSM instead, I'm now connecting to "T Mobile UK" as my carrier - and this is allowing full inbound/outbound functionality - albeit only with GPRS data connectivity.

I'm on T-Mobile UK, and MSN Messenger will happily be interrupted when I get a voice call?
I'm lucky enough to live and work in an area where I'm only ever connected to UMTS (although the setting on my phone is "Auto"). I'm 99% certain that I can get calls every time, and having tested it just now a couple of times it's working without any problems, so there must be something that'll sort out your problem?

sub69 said:
I'm on T-Mobile UK, and MSN Messenger will happily be interrupted when I get a voice call?
I'm lucky enough to live and work in an area where I'm only ever connected to UMTS (although the setting on my phone is "Auto"). I'm 99% certain that I can get calls every time, and having tested it just now a couple of times it's working without any problems, so there must be something that'll sort out your problem?
Click to expand...
Click to collapse
I'm lucky enough to live and work in an area immediately covered by whatever equipment may (or may not) be located a T Mobile's head office... :roll:
I cannot discount the possibility that they've erected a UMTS cell which they "tinker with", which may (or, indeed, may not) be causing my problems...
I guess next time I'm out of the area, and in a 3G coverage area elsewhere, I will revert and test it.
In the meantime, they've asked me to test by switching back to "Auto" and trying to phone my phone once in a while, taking note of when I call and whether I get through, and they'll endeavour to trace those calls and find out what is going on...

I hope you'll be sending them an invoice!?!

I have this problem now. I only noticed it after a ROM upgrade (to the latest TMUK ROM). What fixed your problem in the end?

Hi All
I have had a very similar problem and have been discussing it in a separate thread.
http://forum.xda-developers.com/viewtopic.php?t=62863
As you will see, it seems to me that it is a T-Mobile issue, but they don't acknowledge that it is a fault. I don't get the same problem when I put an O2 sim in my Exec.
Other than downgrading to GPRS, I don't think there is any fix.
Mark

Mark, I've had a thought. Do you (like me) have an old 5v T-Mobile SIM.
These SIM’s can be identified either by SIM serial number 893044 05 or 16 – up to and including 893044 50. SIMs with serial numbers 893044 52 and above will be ok- anything lower is likely to be a 5v.
There was an issue when I 1st got my MDA Pro. It had to be network unlocked by T-Mobile for it to work with my SIM. Is it possible that the ROM update as "re-awakend" this problem?
(Also posted in thread you link to)

Thanks for the idea, Slave1, but I don't think that is the cause of the problem. My SIM doesn't have a serial number anything like those you suggested (it starts 060080...) and I only got it a couple of months old and so I am sure that it is a 3G one.
However, now that you mention it, I did have a problem getting the SIM to work when I first got it. I had to get on to Customer Services to get them to register it on the network becuase, they said, the shop hadn't registered it correctly!
Mark

mburgin said:
and I only got it a couple of months old and so I am sure that it is a 3G one.
Click to expand...
Click to collapse
All SIMs are usable with 3G (it's the handset that make the difference)
mburgin said:
I did have a problem getting the SIM to work when I first got it. I had to get on to Customer Services to get them to register it on the network becuase, they said, the shop hadn't registered it correctly!
Click to expand...
Click to collapse
That's a different issue but just as frustrating.
I had another though. Is anyone using a T-Mobile SIM in an XDA Exec (or just using an O2 ROM) having the same problem?
Could it be a ROM issue?

Phones does not work when dat connection is active

Hello Everyone,
I am having a wierd issue with my HTC Tytn.When my Data connection is active I cannot make or recieve phone calls.Any incoming call goes straight to voicemail and any number I dial the phone will display "call ended" before it even starts to to ring. The minute I close the data connection the phone works again.I have updated my ROM to the latest English ROM.Could my unit be defective?
Thanks in advance!!!

Hmmm that's weird.
Your TyTN is acting as class C device (Data or Voice), and in fact TyTN is class B device (Data is suspended while on Voice).
Is your unit defective? Possible, but... first backup your TyTN completely, then re-update full ROM, set up data connection and call to check it while on active transfer. If it will be OK - your unit is OK and this is software/registry problem, if not your unit is might be defective. This is the quickest way to determine.

My device does this as well, but only when connected to Slingmobile.
Other "always on" programs are not affecting me.
Not sure if this helps or not Just trying to add more data.

data causing call dropouts
Hi,
Hope this helps, but here in Australia when using the Telstra HSDPA network on UMTS850, when i'm connected to a data session, I can't receive calls and the caller gets the "phone is switched off" message. If I force the phone to use the old UMTS2100 network, the phone will pause the data session and allow the incoming call. On another forum I have read that this is due to a limitation in the Ericsson 850MHz hardware which the telco is using on their mobile towers and they expect an upgrade to fix it sometime in January. I don't know if this is 100% true, but it is what i have read

If I have a data session in progress it gets disconnected whilst a phone call is in progress (I can receive calls fine, although I have had one or two occasions when people have rung me and it's gone straight to voicemail without notifying me of the call). After I hang up, the data session is reestablished.
Using T-Mobile in the UK for what it's worth.
This is a very weird issue, sorry I can't offer any more info or advice.

I'm on T-mob Flext WnW and have the same issue. When I have my data connection established (either gprs or HSDPA) anyone that tries to call goes straight to voice mail. I can make a call which temporarily stops the data session and then re-establishes it after I hang up.
Is this a known issue on T-mob?

In the HTC faq, it is meantioned that the handset is a GPRS class B device:
http://www.europe.htc.com/support/faq.html?id=119
This means that the data-traffic is suspend for voice calls.
http://www.gsmworld.com/technology/gprs/class.shtml
(I haven't tested this with my HTC, but my Nokia 6260 did behave like this)
The HTC faq also states the full 3G operation ought to allow for simultaneous voice and data calls. I personally interpret this that calls are possible together with a UMTS connection (but I could be wrong).
Jörg

For all with problems with connection while on data.
Most of us here have no problem with it, might be network you are logged, not fully compatible with class B.
My advice: check different phone (TyTN) if same occures, if yes then different handset (other brands). If it still is happening - call network and demand some explanations and upgades.
Still supporting my first post to hard reset device and check if without all software you have same problem.
And for the record - most of mobile operators calls this "Ring-through problem"

JUST FYI
Cingular says that for some reaosn streaming data (for my my slingbox) will not interupt. So phone always goes to voicemail.
Once I get the higherspeed data in my area this problem should go away.
This was posted by another in response to my question, and also confirmed when I called Cingular. Although it is possible we were both misinformed by support.

Trinity data link and lost calls problems

Hi all
I am wondering about the purchase of a Trinity. Someone, on an italian forum, has posted the problem of incoming calls lost (the caller receives a busy line signal or the phone results unreachable) while the phone has a data connection active (apparently only an HSDPA one). Has any one observed a similar problem ?
Thank you everyone.

hawk971 said:
Hi all
I am wondering about the purchase of a Trinity. Someone, on an italian forum, has posted the problem of incoming calls lost (the caller receives a busy line signal or the phone results unreachable) while the phone has a data connection active (apparently only an HSDPA one). Has any one observed a similar problem ?
Thank you everyone.
Click to expand...
Click to collapse
This is standard behaviour when transferring data over 2G GPRS. It should not happen on 3G. I have received phone calls while using 3G data and the phone rang as normal.... I can't report about HSDPA (is there a simple way to check if HSDPA is actually used?)

anonimo said:
This is standard behaviour when transferring data over 2G GPRS...
Click to expand...
Click to collapse
No, it's not, voice calls always have higher priority even in 2G networks.
Can someone else confirm this issue with Trinity?

banesi said:
No, it's not, voice calls always have higher priority even in 2G networks.
Can someone else confirm this issue with Trinity?
Click to expand...
Click to collapse
Well.... it's the third time in a few days in this forum that I post something and I am told that I am wrong. The previous two times in the end I happened to be right, so according to statistics I should indeed be wrong this time!
However I think I might be right this time too! The standard behaviour with GPRS sessions is that they are interrupted when they are idle and an incoming call is received; if data is being transferred then the phone will be busy.
Obviously for outgoing calls the phone will stop the data session when you want to make a call.
(All this for GPRS on GSM)
PS: You don't believe me try to use a GSM phone as GPRS modem for a PC, start a large file transfer and try to receive a call.

anonimo said:
PS: You don't believe me try to use a GSM phone as GPRS modem for a PC, start a large file transfer and try to receive a call.
Click to expand...
Click to collapse
Well, since I use GPRS internet for more than 3 years actively and have changed a couple of phones already I must say that GPRS system is projected in a way that voice calls are priority in any situation. In this years I have found that sometimes my phone is not reachable when I'm connected to a GPRS but that percentage is rather small, could be some other problems related to a base stations.
In your case I would think of contacting your operator, change phone or just change a carrier, being unreachable during GPRS sessions is something that I will characterized as bug, at least. NHF

banesi said:
In your case I would think of contacting your operator, change phone or just change a carrier, being unreachable during GPRS sessions is something that I will characterized as bug, at least. NHF
Click to expand...
Click to collapse
You are right. It was a very common bug in the early Class B GPRS phones and I thought it was supposed to be like that, but indeed even a class B device should suspend the data session and ring when a call is received.
However I am reading in other forums that this is now happening again with HSDPA.... the joy of early adoption

anonimo said:
You are right. It was a very common bug in the early Class B GPRS phones and I thought it was supposed to be like that, but indeed even a class B device should suspend the data session and ring when a call is received.
However I am reading in other forums that this is now happening again with HSDPA.... the joy of early adoption
Click to expand...
Click to collapse
I had some strange behavior like a busy signal when I had my phone set to 3G only, but I think it was because of marginal reception. I changed the frequencies to automatic and haven't had any problems since.

hawk971 said:
Hi all
I am wondering about the purchase of a Trinity. Someone, on an italian forum, has posted the problem of incoming calls lost (the caller receives a busy line signal or the phone results unreachable) while the phone has a data connection active (apparently only an HSDPA one). Has any one observed a similar problem ?
Thank you everyone.
Click to expand...
Click to collapse
Hello hawk971,
I have the exact same experience while being persistently connected on the Swedish HSDPA network (Hi3G) I cannot receive or even make calls, most of the time. It's like i can sometimes manage to "slip through" with a call, and even an incoming call can get through if i'm lucky. I have figured out that if i end the data connection and make the call, i can re-login with the connection and keep babbling on the phone.
The problem started to appear right after we moved to a different area where HSDPA is deployed, at first the problem was very sproadic, but now the network is growing, so does the blocked calls.
Luckily i get an sms from the 3 network saying that someone has tried to call without leaving a message, otherwise i'd be clueless.
I have considered contacting 3 operator to discuss this, but i reckon i might loose the HSDPA access then because i have only 3G subscription but somehow my phone (which is purchased without operator lock and not from 3) snaps right onto the HSDPA access nevertheless. I have a consistent 1Mbits/s DOWNLINK and 350kbits/s UPLINK connection while running TPTEST on the laptop and using the P3600 with internet sharing and USB-cable.
I so would like to be able to stay on the HSDPA but right now i am considering to drop the high-speed since the phone part is basically rendered useless. I am also using GpsGate in the car, so my internet is always on, transmitting position, i guess that makes the problem worse. I might have to drop that...
I had a friend told me he had the same problem with TyTn and Hi3G here in Gothenburg. That makes me think that there's no particular problem with my phone. Rather it's a network problem that they yet have to solve.
Anyway, that's a long post!
P.S. Does anyone know how i can disable/enable HSDPA on the P3600 easily?
Cheerio

just remove link to "enableHSDPA.exe" in \windows\startup folder and soft reset you phone.

I can't find this file (enableHSDPA.exe) anywhere in my P3600....

Bump!
SecureGSM can you please elaborate a bit on this .exe file. I have a standard HTC P3600 and I don't see this file anywhere in the file system.

i'd like to know how i enable HSDPA on my HTC P3600. has anyone had success doing so?

try the fit4cat regedit program

MontAlbert said:
try the fit4cat regedit program
Click to expand...
Click to collapse
I recently installed the fit4can or HTweakC as it is now called from here
http://wiki.xda-developers.com/index.php?pagename=Hermes_Registry. It allows you to turn off HSDPA and do other tweaks to your Trinity. No harm is done since you can turn the HSDPA back on again anytime. Since I upgraded to the new 1.38 Radio, I was picking up HSDPA all the time at home, and every time my phone was auto checking email I'd miss calls. This HSDPA "feature" needs a little work.

UMTS and phonecalls together

I searched this forum, but found no answer to my following question:
I have a Hermes with WM6.
A coworker also wants to buy this device (or similar), but had one question I couldn't answer::
Is it possible to use a WM6 device as a modem for my laptop to use UMTS (3G) or GPRS and still be able to receice phonecalls?
I never used this sollution, so I wasn't sure.
He needs to use the device as a wireless modem very often, but is afraid that he loses phonecalls during this time.
Has anyone an answer to this?
thanks
Martijn

hi.... depending on the network. say, some networks setup by ericcson have a bug, as i am told.
You can connect to 3g/gprs. However, if you make a call or receive a call, if you have a data transfer happening simultaneously, it will stop. Your connection will not break. But whatever you were doing will sieze. You can resume your internet activity once the phonecall ends.
If you have a network setup by one of the other players like nokia siemens, then you will not have this problem

@mirage22
I don't realy follow you. You say that it depens on the network, but speak of Nokia, Ericson and Siemens. Do you mean this will work with Nokia,..etc phones and not with the hermes (TyTN)? Or is it dependent of the network provider (Like T-Mobile/Vodaphone)?
It seems to me that if you have a 3G connection, it's still possible to place and receive phonecalls. Just like receiving an sms. That's also possible when in a phonecall..
Isn't this something a lot of people do every day?

Using GPRS I Can Not Recevie Calls

I activate unlimited GPRS package 5 days ago problem is I connect with GPRS Download files or browsing I can not receive calls I call to help line I send a Mail to mobile operator but all says using GPRS here on all the setting is ok.
any one using I-mate jamjam GPRS and facing this problem or not please help me I call to my mobile operator he says set these options on you phone
Go to Setting and set the priority of data option to call i can not found this setting on i-mate jasjam please help me.

please help me

bhooralshah786 said:
I activate unlimited GPRS package 5 days ago problem is I connect with GPRS Download files or browsing I can not receive calls I call to help line I send a Mail to mobile operator but all says using GPRS here on all the setting is ok.
Click to expand...
Click to collapse
This is normal. GPRS and voice calls use the same radio, so when the data connection is active, voice calls won't work. Former co-worker had this (we tested it) with a wizard. He started the data connection, I tried calling his number, and my call went immediately to the voice mail system. There are two ways to change this behavior:
1. Use 3G
2. Use a phone with dual radios
bhooralshah786 said:
any one using I-mate jamjam GPRS and facing this problem or not please help me I call to my mobile operator he says set these options on you phone
Go to Setting and set the priority of data option to call i can not found this setting on i-mate jasjam please help me.
Click to expand...
Click to collapse
I've never heard of a setting like that. It may be something that your carrier has on it's own version of the ROM, or something that is available on other phones.
I know my wife's hermes will drop the data connection when a voice calls comes in (happened a few days ago with an official HTC ROM), but I've never seen a setting that is changeable.

Try turning on Call Waiting, that sometimes works, depending on carrier.

i get the same problem.its not your phone because it happens to me when am using my n95 on edge.so i just bought a cheap ass phone n diverted all calls to that number when unavailable.at least am not missing any important calls that way..
i get the same problem to when using the tytn too..so i use the same solution

jdc said:
I know my wife's hermes will drop the data connection when a voice calls comes in (happened a few days ago with an official HTC ROM), but I've never seen a setting that is changeable.
Click to expand...
Click to collapse
I use HTC Official ROM my problem will be solved or not please provide HTC hermes Official ROM windows Mobile 6.1 link to download
other mobile operator in the country i use i receive the calls only in one operator this problem create i used this operator

dieKatze88 said:
Try turning on Call Waiting, that sometimes works, depending on carrier.
Click to expand...
Click to collapse
I check but problem is not solved.

"This is normal. GPRS and voice calls use the same radio, so when the data connection is active, voice calls won't work. "
no it's not a phone or general thing it's how modern the central one connects to is
older ones block, newer ones pause gprs while the call is on
newest can multiplex and run both at once and not just for 3g and edge

the fact that you don't get this problem on other operators could be down to two things.
1: the other operators have programmed their networks correctly to give priority to voice rather than data, and so they pause the GPRS and route the call to you.
2: the other networks give you 3G rather than GPRS. this is more likely to allow simultaneous voice and data.
Of course, as rudegar said, it depends on the infrastructure of the operator. I know of many networks in europe where the network is programmed to go straight to voicemail even on 3G/HSDPA. talk about not using the full potential of the technology....

bhooralshah786 said:
I use HTC Official ROM my problem will be solved or not please provide HTC hermes Official ROM windows Mobile 6.1 link to download
Click to expand...
Click to collapse
There isn't a official WM6.1 for the hermes. My wife's phone is running WM6.

Rudegar said:
"This is normal. GPRS and voice calls use the same radio, so when the data connection is active, voice calls won't work. "
no it's not a phone or general thing it's how modern the central one connects to is
older ones block, newer ones pause gprs while the call is on
newest can multiplex and run both at once and not just for 3g and edge
Click to expand...
Click to collapse
Ah, I wasn't aware of this. So if I understand correctly, if the radio (and stack) is modern enough, the data connection will be 'on hold' while the voice is handled, then pick up where it left off, correct? Or is that handled by the carrier, or a combination of the two?

rhedgehog said:
1: the other operators have programmed their networks correctly to give priority to voice rather than data, and so they pause the GPRS and route the call to you
Click to expand...
Click to collapse
I think this options is write in my countary total five operators i received calls on 4 operator but i not used these operators
but problem only in my operator

"Ah, I wasn't aware of this. So if I understand correctly, if the radio (and stack) is modern enough"
no the hardware in your operators central which recieve your call
it's not phone depending at all