Database Users

MDA Pro - Not ringing when I phone it :(

Dunno what is going on here - I had this problem occasionally with E200 / C500 on Orange, but not to this extent.
Sat at my desk, I suddenly get a Voicemail notification. Strange, as the phone hasn't rung. So I decide to test it.
I get NO ringtone on the phone I'm calling from. Nothing at all. Then it cuts straight to VM. (Phone is sat with full signal, and connected to UMTS network). I phoned 5 times, all with the same result.
Then I hung up the UMTS. Same thing happened.
I did a soft reset and left it in clamshell mode, and phoned again. This time I could clearly hear the ringing on the phone I was calling from, but the device didn't ring / vibrate or anything.
I opened it up and had a message "The phone operation failed" so I hit OK on this and closed it back up again. Phoned it again and this time it rang properly. I hung up before connecting, and got the "Missed call" notification.
Its not (entirely) down to being connected to UMTS - as my phone reconnects automatically as soon as it starts up.
Anyway, having dismissed the "You have a missed call" notification, I tried again. Its back to its original state now, no ringing heard on the phone you call from, and nothing on the phone itself. I only got ONE missed call notification, despite calling it around 7 or 8 times in all.
What the hell is going on here? It almost seems like the phone itself signals to the network that it is totally unreachable (hence no ringing heard by the caller).

I assume you haven't set up diverts or anything?
Get your network provider to do a test and see if they can give you any further information.
Failing that, it's possible that if you stopped the ExtROM from fully installing, it could be causing problems? Or maybe even some sort of task manager may be 'killing' the phone services?

I hadn't set any diverts, and it was the oddly random nature that was cause for concern - it worked after the soft reset, but didn't work beforehand. I can't be doing with a phone that, for its own reasons, refuses to aknowledge an inbound call! This should take precedence over anything else the "phone" is doing at the time, surely...
I've got T Mobile to send me out a reset of my profile (a text message which I delete, then power off the device) and I'll see how it goes.
I did have SBP PocketPlus installed, but no longer... I've not got much installed at all, at the moment.
Strongly considering flashing to the iMate ROM at this moment!

After removing the battery I retested. It was fine.
After writing the last post, I retested again and its broken again.
B*llocks.

The same as you my XDA Exec, oftern misses calls, ( you ring your self and hear it reing bu the phone makes no noise) i also had the same on my XDA2i, and yes removing the battery fixes it for a while.
Also mine when it looses service ( witch is oftern ) it will not go back into service until i soft reset it
John

Hmm, sorry no clue.
I have a JasJar and no-one has told me off for missing their calls. (I take quite a few from work, but rarely make any myself)
Maybe try a ROM flash, but I'm sure other Exec users are not having these problems, so it sounds like it might be something other than a ROM issue?

I've just stuck the iMate Rom on it. Was probably going to do it anyway, but didn't want to break my TomTom setup...
I'll do some testing and will repost on this thread with my findings.

I'm still getting the problem with the iMate ROm installed.
When I go to the Phone settings, it thinks I'm on the UMTS T-Mobile UK network. Now I'm sure this is fine for data, but maybe its not OK for voice, or something like that?
Can anyone let me know what they have in those settings?

Spotted this too on the Jasjar - can't pin down why though as it only appeqars to have started recently
Stu

I'm becoming certain that my data connection is effectively hogging the phone and not allowing voice traffic. I just had problems sending a text message. Every time I hit send, it failed (about 6 times) and went into drafts. To get it to sent, I hung up my active data connection and tried again, and it went immediately.
This is a nightmare, as the device HAS to perform both voice and data functions. I want an always-on data device, but the data MUST be interuptable by inbound / outbound phonecalls as well as notifications (SMS etc).

Right...
I've dropped down to GSM instead of 3G by removing the "Auto" setting from the Band option within the Phone Settings. This appears to have solved the problem.
From looking at the network, it appeared my phone was always connecting to a network called "UMTS T Mobile" (this was even displayed on the occasional incoming call that worked as the carrier). I'm certain this is what is causing the problems. After a Soft Reset, it would still connect to this, as my OTA ActiveSync connection would start up...
Having changed to GSM instead, I'm now connecting to "T Mobile UK" as my carrier - and this is allowing full inbound/outbound functionality - albeit only with GPRS data connectivity.

I'm on T-Mobile UK, and MSN Messenger will happily be interrupted when I get a voice call?
I'm lucky enough to live and work in an area where I'm only ever connected to UMTS (although the setting on my phone is "Auto"). I'm 99% certain that I can get calls every time, and having tested it just now a couple of times it's working without any problems, so there must be something that'll sort out your problem?

sub69 said:
I'm on T-Mobile UK, and MSN Messenger will happily be interrupted when I get a voice call?
I'm lucky enough to live and work in an area where I'm only ever connected to UMTS (although the setting on my phone is "Auto"). I'm 99% certain that I can get calls every time, and having tested it just now a couple of times it's working without any problems, so there must be something that'll sort out your problem?
Click to expand...
Click to collapse
I'm lucky enough to live and work in an area immediately covered by whatever equipment may (or may not) be located a T Mobile's head office... :roll:
I cannot discount the possibility that they've erected a UMTS cell which they "tinker with", which may (or, indeed, may not) be causing my problems...
I guess next time I'm out of the area, and in a 3G coverage area elsewhere, I will revert and test it.
In the meantime, they've asked me to test by switching back to "Auto" and trying to phone my phone once in a while, taking note of when I call and whether I get through, and they'll endeavour to trace those calls and find out what is going on...

I hope you'll be sending them an invoice!?!

I have this problem now. I only noticed it after a ROM upgrade (to the latest TMUK ROM). What fixed your problem in the end?

Hi All
I have had a very similar problem and have been discussing it in a separate thread.
http://forum.xda-developers.com/viewtopic.php?t=62863
As you will see, it seems to me that it is a T-Mobile issue, but they don't acknowledge that it is a fault. I don't get the same problem when I put an O2 sim in my Exec.
Other than downgrading to GPRS, I don't think there is any fix.
Mark

Mark, I've had a thought. Do you (like me) have an old 5v T-Mobile SIM.
These SIM’s can be identified either by SIM serial number 893044 05 or 16 – up to and including 893044 50. SIMs with serial numbers 893044 52 and above will be ok- anything lower is likely to be a 5v.
There was an issue when I 1st got my MDA Pro. It had to be network unlocked by T-Mobile for it to work with my SIM. Is it possible that the ROM update as "re-awakend" this problem?
(Also posted in thread you link to)

Thanks for the idea, Slave1, but I don't think that is the cause of the problem. My SIM doesn't have a serial number anything like those you suggested (it starts 060080...) and I only got it a couple of months old and so I am sure that it is a 3G one.
However, now that you mention it, I did have a problem getting the SIM to work when I first got it. I had to get on to Customer Services to get them to register it on the network becuase, they said, the shop hadn't registered it correctly!
Mark

mburgin said:
and I only got it a couple of months old and so I am sure that it is a 3G one.
Click to expand...
Click to collapse
All SIMs are usable with 3G (it's the handset that make the difference)
mburgin said:
I did have a problem getting the SIM to work when I first got it. I had to get on to Customer Services to get them to register it on the network becuase, they said, the shop hadn't registered it correctly!
Click to expand...
Click to collapse
That's a different issue but just as frustrating.
I had another though. Is anyone using a T-Mobile SIM in an XDA Exec (or just using an O2 ROM) having the same problem?
Could it be a ROM issue?

A very interesting predicament indeed ie HELP

so here i go
i have just received my jasjar from SBE after them having it for over two month (complete morons over there dont EVER use then unless you are obliged to). got it back, worked fine for a week and now, it will ONLY log on to UMTS networks for example im sitting at home i have a U symbol and 2 bars signal strength. I go into phone settings and select GSM instead of auto and it stays searching for 10 minutes then says no signal, i can get it to join the network if i select manually my network but i can then make no calls or texts or log on to the gprs network. i am using pocket phone thingy for the today screen. and here comes the wierd part. when im out of signal in a non umts area the today screen plug in reports a signal strength ie 63% and above it it states attempting voice connection. and HERE THE REALLY WEIRD PART. i still receive my cell broadcasts when out of gsm signal. ie its searching and ill get a 'text' saying 0208, 01829 .
Please help and dont tell me i have to send it back to the idiots at SBE

bump anybody?

Unlock it then?

Same issue as this member:
http://forum.xda-developers.com/viewtopic.php?t=43197
It could be a hardware problem from what I can see

noooo that is not what i wanted to hear. argh any other ideas.?

How about performing a hard reset and don't install anything. Try to observe if it will act the same.

can anybody help me find a repair centre that isnt THE STUPID SBE in kent as they are ineducated and innefecient.

btw have tried the hard reset

"Cannot complete the call. The Signal ma be unavailable

I sometimes get on my exec the following message when I'm hyst trying to make a REGULAR NORMAL ORDINARY phone call to any of my contacts:
"Cannot complete the call. The signal may be unavailable or the phone number may not be valid. Verify the number and try again later."
This bull**** also happened to me before ocassionaly on my old i-mate PDA2K. Driving me nuts, can't make a phone call till a soft reset is made. Making the phone flight mode on/off doesn't fix it.
WTF is wrong? Why does the machine gets confused. Today I had to make an urgent phone call and this **** happened and I lost some business. This machine is simply not as reliable as a phone.

same thing here....Imate sucks.
Ya, I'm getting the same thing here too. I miss calls and have to frequently press redial, as to redial the same number, since it incomprehensibly couldn't dial it. I've got the latest update.
Unfortunately for me, my unit is an Imate and their support "services" SUCK big time.
Paid $1000.00 dollars for this unit and get even get $2.00 service.
IMATE Sucks!

hmm
has similar problems..
using vodafone i noticed it was trying to connect to 3G et.. so i changed Band settings..
select network type to GSM instead of Auto.. i now see a nice G instead of a U next to my vodoafone connection signal thingy..
and all seems to work great again!!
let me know if that solved your problem :lol:

not so sure whether it's relevant or not, but since I removed all "hooking" applications like Smart Filter, ReDial, and calls time monitors ... etc and this issue didn't happen except once during a full month ...
I think those applications suppliers have to do more than just re-compliling their S/W to claim it's WM5 compatible!

Phone connection dropping

My P3600 phone goes insane sometimes, and will not dial out (hangs up immediately after dialing without ringing), or hangs up within 5s of me answering. Does this happen to anyone else, and if it does, what do you change to fix it?
jchap2k

Same here...
I don't know why this happens...

Me also
Running the new HTC official ROM, I noticed it first with the upgrade, I make a call like voicemail from the attention prompt and I put the phone to my head and the call is ended after like 5 sec. I though at first my ear was hitting end but tried it without moving the phone anywhere and it still will randomly end calls right after I try to make them... tried disabling smart dialing and that seemed to work at first but I could have just been lucky because it didn't keep working... anyone else besides us three?

I also lose calls or conversations break in the middle. I went to HTC service and thet recommended me to change the SIM with a newer one. I did that today and I only lost one call so far (but I was sending an MMS while talking to a customer service rep so it might be related to that). If things improve I will let you know.

Mihaig, any news about your SIM change as connection dropping solution ?
Regards

BelMaseto said:
Mihaig, any news about your SIM change as connection dropping solution ?
Regards
Click to expand...
Click to collapse
I tried turning off UMTS (using only edge), and so far I have not had any dropped calls/immediate hang ups. Would getting a new SIMs card allow me to turn back on the UMTS bands?

I did have a sim card go bad that had to be replaced. The phone wasnt dropping any calls, then all of a sudden just couldnt find the network. My new card has dropped a lot of calls lately.
But i'm not too worried, my service provider thinks its there network fault and I the complete call is free as long as I phone the person back.
Anybody have a 'settings' solution, I would be very interested.

jchap2k said:
I tried turning off UMTS (using only edge), and so far I have not had any dropped calls/immediate hang ups. Would getting a new SIMs card allow me to turn back on the UMTS bands?
Click to expand...
Click to collapse
Well, so far no more dropped calls after turning off UMTS. I wonder if a new SIMs card would help in this matter. (mine is only 1 year old though).

Only with Car Bluetooth
There are some gaps in the conversations when I use the Nokia Carset bluetooth but with the P3600 itself no problems so far (just 1.5 week old). I do have some problems with the SD card, ones two days the info is corrupted and I need to format the SD card.

As far as I have found out, the problem has to do with 3G, the 3G hasn't got coverage everywhere ( at least here in DK ) and when the phone switches, it sometimes lose connection for a couple of seconds. Switching off the umts did the trick for me, no more hang-ups or lost connex, but then again, no more video-calls or streaming, so it's a choice... :/
Hope the next update will fix this, if there is a next one... P

Flipside said:
As far as I have found out, the problem has to do with 3G, the 3G hasn't got coverage everywhere ( at least here in DK ) and when the phone switches, it sometimes lose connection for a couple of seconds. Switching off the umts did the trick for me, no more hang-ups or lost connex, but then again, no more video-calls or streaming, so it's a choice... :/
Hope the next update will fix this, if there is a next one... P
Click to expand...
Click to collapse
There is a known problem with many service providers and HSDPA. If you have the phone on automatic while in 3G mode, when your phone connects to data the phone will switch to HSDPA just for the data transmission (if your provider supports it), during the transmission calls are not received and usually sent to voicemail. This doesn't happen with all providers, but it does with many of them. You can turn off just the HSDPA and not the 3G with this tweak program http://www.fit4cat.de/thread.php?threadid=263. On my phone I have no problems with normal 3G, it is just HSDPA that is the problem.

Hmm, I already tried that program but I still had the same problem even after turning off the HSDPA only. It never happens when UMTS is off completely though. I figure when I want to use the internet I will turn UMTS back on and when I just need it as a phone I can turn it off.

Sorry folks, dumb question: where can I turn off UMTS in my trinity and only have EDGE enabled?
Thanks for your help...
mfg OK

Press the green button to start the phone, then Menu/Options. Select the 'Band' tab and change the upper box to GSM.
Leave the lower box at 'Auto'

jchap2k said:
Well, so far no more dropped calls after turning off UMTS. I wonder if a new SIMs card would help in this matter. (mine is only 1 year old though).
Click to expand...
Click to collapse
I replaced with a new Cingular/ATT 3G sim and still the same problem... I'm going to also try to turn off UMTS to see if this fixes it... mostly I notice when calling voicemail from the notification tab... Oh yeah, it now says ATT as my service...

I have this problem, on the Orange and T-Mobile network, with WM5, and WM6. Have the latest radio, the works.
Bit of a joke that this happens to be honest.. a phone that has 3G/UMTS but that won't allow a certain number of calls when it switches. Pretty fundemental flaw if you ask me!
I've set band to GSM, let's see if it fixes the problem. Will download the aforementioned hack this evening.

Ah, I see it's the operators problem, not the phone's. Flipping amateur of orange not rectify this before shipping..
I've used HTweakC to disable HPSABCD(sic) and will see if the problem stops.

Not a SIMcard problem
HI Guys!
I work in a Mobilephoneshop for a Network Provider, and i had the same problem.
The first trinity that arrived in the shop was mine
And this little bas... droped many calls.
I talked with the tecnics from my prov. first we changed the sim, but same problem. Reflashed Rom same problem.
It has something to do with teh HSDPA, evrytime my trinity connectet them, the calls was dropped, the bad thing was, we have a HSDPA antenna in teh shop
Only the change of the devise worked.
Hope was helpfull and sorry 4 my bad english!
mastah

See above, use HTweakC to disable HSDPA, but leave 3G enabled.

Network problems with Android P

Hi there!
I bought the essential from a one week ago, since the first time i've installed the android P beta and using the phone normaly for 3 or 4 days, but since tomorrow, my phone stops to make or received calls, my data was ok, but when i call somebody the phone shows me a message "Mobile Network is Unavaliable", and if somebody try to call me, the call just drops.
I keep myself look at the signal bars on statusbar, and when i make a call, the signal just disapear and the "lte" signal goes too, but it's back right after the call drops.
any advices?
I live in Brazil
should i downgrade to Oreo even after my phone works correctly a few days?
thanks

leandrohvlucas said:
Hi there!
I bought the essential from a one week ago, since the first time i've installed the android P beta and using the phone normaly for 3 or 4 days, but since tomorrow, my phone stops to make or received calls, my data was ok, but when i call somebody the phone shows me a message "Mobile Network is Unavaliable", and if somebody try to call me, the call just drops.
I keep myself look at the signal bars on statusbar, and when i make a call, the signal just disapear and the "lte" signal goes too, but it's back right after the call drops.
any advices?
I live in Brazil
should i downgrade to Oreo even after my phone works correctly a few days?
thanks
Click to expand...
Click to collapse
Try settings - network and internet - mobile network- advanced - set preferred network type to Global.
That should help..

leandrohvlucas said:
Hi there!
I bought the essential from a one week ago, since the first time i've installed the android P beta and using the phone normaly for 3 or 4 days, but since tomorrow, my phone stops to make or received calls, my data was ok, but when i call somebody the phone shows me a message "Mobile Network is Unavaliable", and if somebody try to call me, the call just drops.
I keep myself look at the signal bars on statusbar, and when i make a call, the signal just disapear and the "lte" signal goes too, but it's back right after the call drops.
any advices?
I live in Brazil
should i downgrade to Oreo even after my phone works correctly a few days?
thanks
Click to expand...
Click to collapse
I'm also having issues. on AT&T it will say "mobile data disabled by your carrier" only in certain areas... reset phone fixes temporarily

I ended up changing carrier...
too much troubles...
thanks for your help guys!