Database Users

yet another hero led, trackball & button light failure

my hero packed up few days ago but only noticed it today, no lights on buttons, trackball doesn't lightup on call, sms and leds don't work even on charging...
I'm going to Tmobile store tomorrow to have it sent out for repair/replaced.
Can anyone share their experience with tmobile UK and their policy. I'd rather have it exchanged in store then repaired to be honest... I have one hot pixel on the screen as well so I will mention that as well...

Tmobile's customer service is quite fast mate compared to orange and three, ive been on both networks and trust me, three is not reliable at all. im happily with Tmobile now for about a month with my Hero and no problems so far.
they're fast on email queries too.

thanks, what I mean by my question is in this particular case where I can imagine TMobile have had many complaints on Hero and leds, do they exchange units or simply send them out...

predo said:
thanks, what I mean by my question is in this particular case where I can imagine TMobile have had many complaints on Hero and leds, do they exchange units or simply send them out...
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If its over 7 days and you dont have insurance like me it gets repaired, which in my case was fine as i had/have a perfect screen and essentially they changed the mainboard.
It took 10 days from start to finish.
Its actually bettter as you know they have tested it a new phone may have the same prob

How about 3.5 audio jack? Does it work?
My hero have the same problems like yours and audio jack doesn't work.
Are they the same HTC Hero's problems?

spiderman_anhvu said:
How about 3.5 audio jack? Does it work?
My hero have the same problems like yours and audio jack doesn't work.
Are they the same HTC Hero's problems?
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truth to be told I dont really use 3.5mm jack at all, maybe tried it 2/3 times in the car and maybe 3 times on the hands free...
but now that you mentioned it, I've just tried it and it doesn't work indeed!
so must be common problem across all devices - just change of mainboard i guess...
I'm wondering if I should complain about 1 dead pixel on the screen as well... do they check screens as they do warranty repairs or they just replace it with something that has more dead pixels then my original... not sure what to do...

http://forum.xda-developers.com/showthread.php?t=555623

Rogers HTC Magic - Battery Cover Question

Today I received my free HTC Magic, however after inspecting it something is odd about the Battery Cover. Isn't there suppose to be a piece of clear plastic that goes over the camera hole? For some reason mine doesn't have any. I want to make sure before I send it in for an exchange.

There is one on the MyTouch 3G (I think) but not on the HTC branded Magic

swissp said:
There is one on the MyTouch 3G (I think) but not on the HTC branded Magic
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That's balls. It's kind of stupid really though cause, it's not exactly a very tiny hole. Like I could still drop like a ball of pocket linen or even a pebble in there. I got off the phone with Tech support, they couldn't answer my question, Customer Care, couldn't answer my question. Not even the people at the Rogers Plus store could answer my question (no floor models or stock - fml). Waiting for others to receive their free Magics and see if it's the same issue.

The HTC Branded Magic 32A has no clear plastic foil over the camera hole on the back cover. I know that for sure as I've bought mine new 5 months ago. I also have read that vodafone Magics don't have it either. MyTouch 3G has it but the guy in that thread says that it makes the pics less sharp and suggests removing it... If you consider this a design flaw then be it but it's certainly not an issue with your phone.

swissp said:
The HTC Branded Magic 32A has no clear plastic foil over the camera hole on the back cover. I know that for sure as I've bought mine new 5 months ago. I also have read that vodafone Magics don't have it either. MyTouch 3G has it but the guy in that thread says that it makes the pics less sharp and suggests removing it... If you consider this a design flaw then be it but it's certainly not an issue with your phone.
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Yup, most people say taking off the plastic it makes picture quality so much better.

swissp said:
The HTC Branded Magic 32A has no clear plastic foil over the camera hole on the back cover. I know that for sure as I've bought mine new 5 months ago. I also have read that vodafone Magics don't have it either. MyTouch 3G has it but the guy in that thread says that it makes the pics less sharp and suggests removing it... If you consider this a design flaw then be it but it's certainly not an issue with your phone.
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Taknarosh said:
Yup, most people say taking off the plastic it makes picture quality so much better.
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All right thanks guys! Just making sure that was the case. I didn't want to send it in if I didn't have to Phone looks great by the way, I never realized how small it was compared to the Dream. The Rogers ads make it look HUGE. Now only waiting until someone can root the darn thing. I need my USB tethering if I plan on using it everyday.

R.I.P to my N1

I was getting out of my car and dropped my phone on the floor and the screen cracked . I sent it to HTC and they said it would cost 288 to fix the phone.
I did alot of research on vibrant and some on the g2 i can renew my contract in October....witch phone would u guys pick and why?

Thats unfortunate. A gel case would have likely saved it.
Try looking online for just the screen if you have the know-how to replace it yourself.

well I have a n1 and a vibrant and I love my vibrant well better than my n1.
The g2 will be sweet and obviously come out the box with 2.2. Its a toss up id wait till its released though and check the bugs. I personally dont know if I can go from a samoled to TFT,,

Well one thing you might want to look into is call TMO and tell them you just bought a Nexus one and you want to put insurance on it. Wait a couple of weeks and then put a claim into. I purchased my Nexus One over criagslist and switched it to my insurance from my G1 with no questions. I haven't put in a claim for it ever but no questions asked applying it to insurance. So if it were to be crushed its covered.

Vibrant has great hardware but the updates and fixes keep getting pushed back, pretty sure the 2.2 update will be the last for the phone. I'd get the Desire Z or wait for the Desire HD that has better rom development.

wondercoolguy said:
Well one thing you might want to look into is call TMO and tell them you just bought a Nexus one and you want to put insurance on it. Wait a couple of weeks and then put a claim into. I purchased my Nexus One over criagslist and switched it to my insurance from my G1 with no questions. I haven't put in a claim for it ever but no questions asked applying it to insurance. So if it were to be crushed its covered.
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That's called insurance fraud, brotha.

shoulda had a case..... sad story!!

Yeah. Samsung has been good about NOT updating their phones...just because. Since you asked about the Vibrant and G2...go for the G2. Vanilla Android...most likely to get the most support...from the community here as well.

smashpunks said:
well I have a n1 and a vibrant and I love my vibrant well better than my n1.
The g2 will be sweet and obviously come out the box with 2.2. Its a toss up id wait till its released though and check the bugs. I personally dont know if I can go from a samoled to TFT,,
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i agree. but the fact that the gps doesnt work pisses me off so much.
so i ended up returning my vibrant and am sticking with my n1 until they push a fix.
but ur so correct. going from samoled to even amoled feels so weird. the screen and the glass have such a large gap. the brightness is lower. the colors arent as great.
but its still better than tft/slcd

greenstuffs said:
Vibrant has great hardware but the updates and fixes keep getting pushed back, pretty sure the 2.2 update will be the last for the phone. I'd get the Desire Z or wait for the Desire HD that has better rom development.
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desire HD is coming to T-Mobile?
lol at the guy doing insurance fraud. Im thinking about g2 since i need flash for my cam and it reminds me o nexus in every way.

I'm assuming it landed on the screen? In which case a case would have not helped. Ha, I used case twice.

A simple question:
Does Vibrant equip flashlite?
If so, I may opt for it over G2 (Vibrant can be tethered out of the box). However, the forthcoming moto and LG Android phones will have mobile hotspot and softUMA out of the box.

maxawesome said:
That's called insurance fraud, brotha.
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I said "you might...." I never told him to do it

I believe you have to apply for insurance within the first few weeks of activating your phone. At least that's what a tmo rep told me...
Sent from my Nexus One using XDA App

maxawesome said:
That's called insurance fraud, brotha.
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and what bro?

Ssantos6981 said:
I believe you have to apply for insurance within the first few weeks of activating your phone. At least that's what a tmo rep told me...
Sent from my Nexus One using XDA App
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Ive had the insurance on my g1 and when I bought my Nexus I called up and asked if I could switch it to my Nexus One and they switched it.

I am not sure....I think I would go G2. But on a side note do you want to sell your N1? I just need a new motherboard as I broke a few resistors and now my screen shows black, pink, red, and blue only.

I'm "moderator" in an italian forum for N1.
In our forum an user had same problem and he FIXED BY HIMSELF...
if you want I can link you the procedure he used to buy the new screen and to istall it (but make attention: that's in italian lang...)

There are local places that replace the screen for $60-$100. Check craigslists or google search for your local area. Or, replace it yourself.

Actually replacing the screen is easy....really I broke the resistors doing something I knew I shouldn't (using a metal dental spatula to pry plastic parts). Honestly though once you get the plastic off which is not very hard the rest is quite easy.

Am I screwed?

just bought a G2 from someone on craigslist
open the box and discovered the device has the infamous hinges AND reception problem!!!!!
I'm located in Canada will t-mo be able to send me a replacement across the border? any alternatives?

Pandabanana said:
just bought a G2 from someone on craigslist
open the box and discovered the device has the infamous hinges AND reception problem!!!!!
I'm located in Canada will t-mo be able to send me a replacement across the border? any alternatives?
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Click to collapse
I don't think Tmo will be sending you a replacement since you got it through CL. I'd suggest calling up HTC directly and seeing if they can help you.

I've come to believe there is no hinge issue. Yes, I've been brainwashed.

I doubt tmo is going to replace a phone bought from cl, this is a risk you take when buying this way. The hinges on mine do the "auto open/close" thing too but in the month I have had it it has not been an issue. The hinge itself is strong just not spring loaded.... non issue.
Spotty service you can do 1 kof 2 things, 1 temp root and do the manup themed rom I found it more stable or 2 do the ota update I did both and the update is better for service....
Sent from my T-Mobile G2 using XDA App

Pandabanana said:
just bought a G2 from someone on craigslist
open the box and discovered the device has the infamous hinges AND reception problem!!!!!
I'm located in Canada will t-mo be able to send me a replacement across the border? any alternatives?
Click to expand...
Click to collapse
Hinge problem......what hinge problem thats the design dont listen to everyone turning there phone upside down.

grex49 said:
Hinge problem......what hinge problem thats the design dont listen to everyone turning there phone upside down.
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I am on my second G2.. and I can confirm that this second has a much crappier hinge. The hinge on my first phone would spring open or closed. This new one doesnt snap into place like the first one. I will be sending mine back. Not sure if I am going to get a new G2 or a mytouch.

I bought a motorola cliq on craigslist 2 months after the person had purchased it. But it still had the 1 year manufacture warranty from first purchase date. I dont know if the border will be an issue but the purchase will not be an issue. They have the record from the IMEI number.

drm916 said:
I am on my second G2.. and I can confirm that this second has a much crappier hinge. The hinge on my first phone would spring open or closed. This new one doesnt snap into place like the first one. I will be sending mine back. Not sure if I am going to get a new G2 or a mytouch.
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Get the mytouch. The g2 iz amazing, I loved it. But I think the mytouch iz all around better
Sent from my HTC Glacier using XDA App

Pandabanana said:
just bought a G2 from someone on craigslist
open the box and discovered the device has the infamous hinges AND reception problem!!!!!
I'm located in Canada will t-mo be able to send me a replacement across the border? any alternatives?
Click to expand...
Click to collapse
You should try getting the mannual update link on this forum. I did it yesterday, and since, I have not had any reboots, nor freezing that require battery pull. Signal strength is much better, being that I barely get signal at my desk, and now I can actually hold a conversation. Also, battery life seems to have improved a bit...where I was getting maybe 40% by Noon, it's 4:00 PM as I am writting this and I have 32% left.....
ddgarcia05 said:
I've come to believe there is no hinge issue. Yes, I've been brainwashed.
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I have an issues...I have never been able to be hypnotized.....much less brain washed....my hinges still suck!!!!!
I just purchased the thin plastic rubberized cover for the phone (I think you have the same one) bcs the OEM T-Mo gel is very heavy...I think that had something to do with making the hinge problem worst.
It's really not a non-issue, except for the fact that I paid $250 for this phone plus hipping and taxes and I really find the hinge to be a POS...and not really acceptable at those prices. Now with that said, It really annoys me when I walk I can actually hear the phone "slapping" as I take strides....that really gets under my skin!!!
T-Mo will not stand by the product as defective, that pisses me off even more...they know that they sold a defective product and now are calling it a design feature.... I wonder what would have happened if Toyota said that about their break issue.....lol!

K
Crey23 said:
You should try getting the mannual update link on this forum. I did it yesterday, and since, I have not had any reboots, nor freezing that require battery pull. Signal strength is much better, being that I barely get signal at my desk, and now I can actually hold a conversation. Also, battery life seems to have improved a bit...where I was getting maybe 40% by Noon, it's 4:00 PM as I am writting this and I have 32% left.....
I have an issues...I have never been able to be hypnotized.....much less brain washed....my hinges still suck!!!!!
I just purchased the thin plastic rubberized cover for the phone (I think you have the same one) bcs the OEM T-Mo gel is very heavy...I think that had something to do with making the hinge problem worst.
It's really not a non-issue, except for the fact that I paid $250 for this phone plus hipping and taxes and I really find the hinge to be a POS...and not really acceptable at those prices. Now with that said, It really annoys me when I walk I can actually hear the phone "slapping" as I take strides....that really gets under my skin!!!
T-Mo will not stand by the product as defective, that pisses me off even more...they know that they sold a defective product and now are calling it a design feature.... I wonder what would have happened if Toyota said that about their break issue.....lol!
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Couldn't have said this better, kudos to you, man the hinges are defective! Seriously I can't believe the people who agree that its a feature lmao, yea let toyota said the break issue was a feature too, only imagine... lmaoooo. But its just a phone who cares right let people pay their money and that's it, yea iight I want this hinge issue solve by htc or tmo I'm sending it back htc so they can put stronger magnets on the device. In case y'all didn't know someone found weak magnets on the G2 with a paper clip I think on the sides of the keyboard I read this on a tmo forum like three people found the magnets. Well I guess ima send their piece if ****ty hinge G2 for a fix and they better put stronger magnets
Tmo has been a total disappointment on this device for me. Can't believe they're trying to be like apple with the iphone 4 as they refused to admit it was a design defect/flaw and the phone just wasn't been hold the right way lmaoooo. Things like mass production of defective device can happen guys just because the majority of G2 got this problem doesn't mean it was ment to be like this. Look at toyota, do you think the break issue was a feature?
That's cool that's a lovely feature a car that has a not always functional break, yea and they targeted for crazy people if a normal people buys it and they don't like our new feature they can return their car. Its the spontanious break feature, your breaks may not work at times and at times it will, enjoy our new feature it is targeted for people who love to die
Sent from my T-Mobile G2 using XDA App

androidfeen809 said:
K
....Tmo has been a total disappointment on this device for me.....
Sent from my T-Mobile G2 using XDA App
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No kidding.....I sent back my first phone for two reasons....the hinge was absolutely loose, and multiple freezes a day, with at least one batt pull a day!
They sent me a second phone....I really tried to deal with the issues, but I called (Day 14th), they told me that my Buyers remorse period had already ended, that there was nothing they could do about the hinges nor the reboots!!!! I received my phone on Oct 15th, on the 29th I called to have it replaced. They told me that the 14th day had been the 28th, bcs they count the delivery date as the first day....I pretty much lost it at that point and told the gal that she was full $#it!!!! I told her that it was like saying that the day a bay is born, they are already a day old!!!!
I am certainly beginning to doubt TMO claim for #1 on customer service....I seem to the same lame service I had with ATT when I left them 10Yrs ago!...i guess not sucking like ATT is the new definition of great cust serv....shish!!!

Crey23 said:
No kidding.....I sent back my first phone for two reasons....the hinge was absolutely loose, and multiple freezes a day, with at least one batt pull a day!
They sent me a second phone....I really tried to deal with the issues, but I called (Day 14th), they told me that my Buyers remorse period had already ended, that there was nothing they could do about the hinges nor the reboots!!!! I received my phone on Oct 15th, on the 29th I called to have it replaced. They told me that the 14th day had been the 28th, bcs they count the delivery date as the first day....I pretty much lost it at that point and told the gal that she was full $#it!!!! I told her that it was like saying that the day a bay is born, they are already a day old!!!!
I am certainly beginning to doubt TMO claim for #1 on customer service....I seem to the same lame service I had with ATT when I left them 10Yrs ago!...i guess not sucking like ATT is the new definition of great cust serv....shish!!!
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Wow how does the delivery day count as day one SMFH you still was on your remorse period is just been 14 days since you got the device they are so full of it, if this was to happen to me all I would've lost it even worst than you did
All I can say is
1.they really messed up badly on this device: hinges are crap, nothing they can do about that for those who already have the crappy hinges but exchange for crappier or better hinges
2. They're trying to cover their **** up by brainwashing people to believe the hinges are built that way, I feel bad for those who were brainwashed.
3. Tmo badly fail to explain the storage to people before they realese the phone. It does have a 4gb internal mem but the thing is due to froyo the memory has a limit for downloading apps, mytouch 4g and galaxy s phones are also showing the 1.15 gb available mem even tho they obviously come with much more. Damn was that really hard to explain before the device launch! But they better learn from this.
4. This phone probably has the most exchanges and returns in tmo history. And the saddest part is that is only due to the hinges, for the most part and for the storage, some people were very angry at this I could tell from visiting numerous forums regarding the storage. I really didn't care much for storage tho I knew there mustve been an explanation for this and there was, some one took the device apart and found the mem to be a 4gb.
5. Could've they avoid this? Yes maybe if they explain storage, and made sure device was better built on hinges they wouldn't be experiencing these issues. Some even found magnets on the device on the sides of the keyboard, this means that they used the wrong magnets.
Sent from my T-Mobile G2 using XDA App

I think this hinge issue is crazy, I mean yea what a great feature so it was basically made so it opens easily LOL I makes me imagine tmo making cars and me buying a car that has loose doors that would open on a turn lmao, and the excuse for that would be: this is a brand new feature that will allow you to open your car door easier than ever, no need to sturggle opening your door just barely pull the handle and it'll smoothly open lmfao, I only laugh at the people who believe tmo on this. That's a lovely feature
Sent from my T-Mobile G2 using XDA App

thanks for the responses guys, the seller agreed to refund me the money. I'm wondering if I should get another g2 after seeing all these complains

To everybody including PandaBanana I agree there's a hinge issue. Except in my case probably not that serious. I don't hold my phone upside down and when I do to show people the problem it barely hangs down as much as other people. Its unfortunate but I would rather this then the phone be even more bulkier if they would've went with a regular slider mechanism. Especially since I was an original iphone user I can say I'm mostly satisfied. Battery and the android keyboard is my only concerns. I like the hacker friendliness with the OS and I must say besides the hinges which is not bad on mine I'm really satisfied with the build quality. If anybody doesn't believe me about the hinge problems I can take pics and show y'all.
Sent from my T-Mobile G2 using XDA App

You mean you hinges are tight and they don't pop open when they're held upsidedown?....
Lucky Guy...........
Regarding the spring thing. Is there really some visible spring in sight?

Total Fail.
While the G2 is snappy and fun to play with, it's a piece of crap. The amount of problems that people are having with hardware and software is just ridiculous.
If you're thinking of upgrading to the G2, don't so it!
I went back to my Nexus One and couldn't be happier.
Screw you TMobile and your weak-hinged, missing-memory, daily-crashing, dead-pixel piece of crap phone!

I think it's HTC, it's not all T-Mobile's fault. After all this phone is marketed as the desire z in europe. What a shame this phone is in my opinion. I will be selling it soon. Such a great build quality: brushed aluminum with silicon coated plastic, but with loose, wobbly hinges. I find using the hardware keyboard too uncomfortable for daily use because of the hinges. I'll continue my wait for the perfect android phone. Or perhaps if the iphone does come to t mobile, I'll settle for it.
Sent from my T-Mobile G2 using XDA App

t3rabyte said:
Total Fail.
While the G2 is snappy and fun to play with, it's a piece of crap. The amount of problems that people are having with hardware and software is just ridiculous.
If you're thinking of upgrading to the G2, don't so it!
I went back to my Nexus One and couldn't be happier.
Screw you TMobile and your weak-hinged, missing-memory, daily-crashing, dead-pixel piece of crap phone!
Click to expand...
Click to collapse
You win the "retard of the day" award, I say day and not week because I'm confident you'll top this one shortly.
Sent from my T-Mobile G2 using XDA App

androidfeen809 said:
4. This phone probably has the most exchanges and returns in tmo history. And the saddest part is that is only due to the hinges, for the most part and for the storage, some people were very angry at this I could tell from visiting numerous forums regarding the storage. I really didn't care much for storage tho I knew there mustve been an explanation for this and there was, some one took the device apart and found the mem to be a 4gb.
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LOL too bad you got a dud but the truth the G2 is a successful phone and another win for HTC. What are you basing this speculation on? I doubt very much that the return rate is above what to be expected for a new smart phone. Here's advice for androidfeen809 - get an iPhone - no hinge problem!

which part of the phone????

Makes a HD2 be a T9193 and not a T8585????
The reason I'm asking is because I disemboweled my T9193 and I cannot find another one at a decent price, but I might be able to buy a T8585 for a reasonable price and if the key part it still in one piece may be a repair shop can swap them around.
Or that does not makes any sense?
Thanks,

Should be the mainboard and possibly the lcd and outer housing. The 8585 is the 1024 Mb TMOUS right?
If so, then definitely the board would be different, and I think the Euro HD2's have a different lcd display than the TMOUS's.
What piece do you need to replace anyway?

I don't really know to be honest...
It started with the usb port problem but after several disasembling combined with my lack of experience and use of wrong tools I don't know how far the damage is, especially because after I screwed a couple of things up I kind of gave for granted that the phone was not salvagable and started "peeling" things off just to see. That's why I thought of using this one as a donor but I'm not sure it would work if there are several pieces needed.
It was after that when I started looking for a new one that I realised that there are none T9193's on the market any more (not even in Australia where these were used mostly by Telstra)
The thing is that I need a phone with wi fi hotspot to use in February in a job out where I need to connect to internet on my laptop but I'm not sure what to buy. I wanted to give a try to the HTC Edge once it came out but if I spend $500+ now on a phone I won't be able to buy the Edge in few more months.
At the moment the only candidates I see are either the galaxy S2 Skyrocket or the HTC vivid.
And to be honest even though the Galaxy seems to be a better option I'm a HTC fan and after having the HD2 for almost 2 years I'm not sure I'll like Android.
Yes, I know it sounds stupid but I got used to WM 6.5 my girlfried has an Android phone an I played with it a bit but I'm totally lost with it.
So I either find a cheap unlocked 3G (with AT&T bands) and wifi hotspot to last until the Edge comes out, or ditch out now for either the Galaxy or vivid and forget about the Edge later