Hi all.
Not sure if this thread belongs here or in the Raphael area...
Picked up a new HTC Touch Pro on Tuesday, and no matter what I try I can't get Windows Mobile Device Centre to recognise the device. To add more confusion to the situation my TP will sync to a different WMDC on a friend's Vista laptop (also running Vista Home Premium SP1), and also the WMDC on my home PC still syncs happily to my old device (Dopod 838pro).
So:
1. The sync to a mate's laptop suggests there's nothing wrong with the HTC.
2. Conversely the sync to my Dopod tells me there's nothing wrong with the WMDC on my PC either!
3. As far as I can see the two devices have the same settings – set to active sync with enhanced settings turned off.
I have uninstalled WMDC three times, tried the version on the TP CD in case it had a special driver, and later downloaded the latest from Microsoft (WMDC 6.1.6965). I have disabled the firewall, turned off the anti-virus software etc. Nothing works. When I plug it in I hear the USB connection sound from Vista and WMDC just sits there as if nothing is connected.
Can anyone suggest anything? Thanks...
J
Hi
I had same problem. I resolved it by going to TP settings/connections/USB TO PC
Then selected Active Sync once that is ticked, uncheck the enhanced network sub box.
As soon as I did that device drivers started to load and WMDC suddently recognized and connect to HTC TP and you then get nice large graphic of TP in left pane of WMDC.
hope this helps.
brianjblues said:
Hi
Then selected Active Sync once that is ticked, uncheck the enhanced network sub box.
Click to expand...
Click to collapse
Had tried that - no good. Thanks anyway. Have decided that the issue must be with my PC. Have synced the HTC with three other PCs with no issue so there must be some weird registry setting somewhere causing the issue.
Will bite the bullet and rebuild the PC - probably needs some maintenance anyway.
Thanks for responding.
J
juthan said:
Hi all.
Not sure if this thread belongs here or in the Raphael area...
Picked up a new HTC Touch Pro on Tuesday, and no matter what I try I can't get Windows Mobile Device Centre to recognise the device. To add more confusion to the situation my TP will sync to a different WMDC on a friend's Vista laptop (also running Vista Home Premium SP1), and also the WMDC on my home PC still syncs happily to my old device (Dopod 838pro).
So:
1. The sync to a mate's laptop suggests there's nothing wrong with the HTC.
2. Conversely the sync to my Dopod tells me there's nothing wrong with the WMDC on my PC either!
3. As far as I can see the two devices have the same settings – set to active sync with enhanced settings turned off.
I have uninstalled WMDC three times, tried the version on the TP CD in case it had a special driver, and later downloaded the latest from Microsoft (WMDC 6.1.6965). I have disabled the firewall, turned off the anti-virus software etc. Nothing works. When I plug it in I hear the USB connection sound from Vista and WMDC just sits there as if nothing is connected.
Can anyone suggest anything? Thanks...
J
Click to expand...
Click to collapse
The problem is probably your pc firewall. Disable it and try again. If this solves the problem then you should configure the firewall to allow connections for WMDC.
Hi All,
failry new memeber when it comes to posting but have been using you guys as an essential source of bugfixing, problem solving and general HTC MDA advice since my TYTN.
I have spent sometime searching but not been able to find anyone with an issue similar to mine.
So heres the thing, recently exchanged my TYTN for a TouchHD and overall extremely impressed with both the handset and dev work done on here already.
I am running Dutty's 1.7 rom coupled with Radio ROM 1.09.25.35 all has been working and syncing wonderfully, however today when i try to sync up to my laptop to upgrade the radio to 1.10.25.25 i cannot get the darn thing to connect to activesync at all.
I am running XP SP3 and activesync 4.5 (again successfully until today)
I am using a non HTC USB lead which i know is generally a no no, however i sync'd up my kaiser with this lead for over a year and have been successfuly syncing my HD until today. I have tried an alterante USB lead just in case, again one with which i had no issue on the Kaiser.
I have tried to sync with the firewall on and off, also with my AntiVirus on and off
I have tried disabling Start_settings_USB-PC "enable faster data sync" to no avail.
I have tried the cusomary uninstall and reinstall of a fresh MS downloaded Activesync again no joy.
When I connect my HD to the pc and select connection type "Disk Drive" it recognises it instantly and allows me to browse the microSD card
When i connect with connection type "ActiveSync" it opens activesync, and displays connecting for smoe time and then decides it can't connect and offers me a diagnostic scan.
I have run the scan and saved the log file for information.
so basically the laptop can see my HD, activesync recognises a device has been connected via USB but refuses to finalise the connection. Oh obviously i have tried the "connect all using the connection" setting in activesyn on the HD as well. Figure the more i can tell you about what i have and havent done now the more time it saves you guys.
Its almost as if a process or service has been stopped or deleted on the device but i am buggered if i can figure if or what that maybe.
Any help appreciated guys. Obviosuly i will as a matter of course re-attempt all the above with the official HTC USB cable when i get home, but honestly dont see this being the issue considering the history of effectiveness of these cables.
I look forward to a flurry of interesting responses for me to try. Big thanks to all those who have made my WM PDA experience spot on to date.
Dboy
Update as promised.
Have got home and tried to connect using the HTC cable but still no joy.....
What could possible have gone wrong ?
No one any ideas ??
Hello,
I got a very similar issue, after some investigation I found out that it was my calendar causing this strange connection behavior.
Please do the following test,
1. delete your phone in active sync
2. reconnect your phone with the PC using the USB cable
3. When it asks for the synchronizing options (by default contacts, calendar,E-mail, favorites & M office one Note are ticked), REMOVE the tick of the calendar.
4. After finishing the setup wizard the synchronizing process will run as expected
So in my case I'm having trouble with the calendar, why ? I don't know but maybe someone else might have an explanation.
Good Luck
I encountered similar problems with ActiveSync previously but it was solved not via a soft/hard reset of my HD, but after I reboot my PC. Hope this can help you.
Note: I rarely shutdown or restart my laptop. I simply leave it to hibernate.
Reset HD Touch to get syn again.
One day could sync next day could not.
In the end did soft reset of phone all OK now.
Think the problem is I took a photo and it took ages to save it?
Thinking of put small hole in case so I can do a soft reset without the pain of unclipping cover. Any thoughts.
I know that other people are having similar problems with Android phones, but I just got a Wildfire today and it doesn't get detected.
I have Windows 7 x86, HTC Sync 3.0.5422. I am running HTC Sync as administrator with disabled AV and Firewall. I am using the back USB ports. I don't see any other options in HTCSync than Help and About. HTC is appearing in Devices and Printers normally.
It also comes in Device Manager under
- Disk Drives as HTC Android Phone USB Devices
- portable Devices as D:\ (next free letter drive)
Anyone has any ideas?
Thanks
When you first connect your phone to the computer, make sure that you enabled "usb debugging". Once this is done, you should not have any more problems.
To activate usb debugging, just go settings -> applications > usb debugging.
Hope this helps.
Sent from my HTC Wildfire using XDA App
I had the same problem on x64. Couldn't get it to work till I was so frustrated about it and gave up. I think there is a problem with the usb drivers.
Sent from my HTC Wildfire using XDA App
Enabling USB debugging allows me to connect. But as soon as it looks like syncing, the wildfire comes up with "prepairing SD card" and it disconnects
Very frustraiting
fishb00n said:
I had the same problem on x64. Couldn't get it to work till I was so frustrated about it and gave up. I think there is a problem with the usb drivers.
Sent from my HTC Wildfire using XDA App
Click to expand...
Click to collapse
Works fine for me on 7 x64.
I did install the drivers from the SD card earlier though for development.
I had similar problems - which all disappeared when I used a different usb port. The one's at the front of my PC just didn't work. Ones at the back worked fine.
Skye Menjou said:
Works fine for me on 7 x64.
I did install the drivers from the SD card earlier though for development.
Click to expand...
Click to collapse
I know it should work. but I can't find out what exactly is causing this behavior - and that sickens me Cause usually I get everything to work =]
I did uninstall everything that had to do with HTC. Sync App, Drivers, everything. Rebooted and tried from scratch.
I saw that Windows Update automatically downloads drivers for the Wildfire as soon as it detects it on USB. I had no chance to abort that so that I could install the Stock HTC drivers that came on the SD Card.
As soon as Windows said the device should be ready to use, I installed Sync again and tested if sync was working. Didn't work. Then I installed HTC drivers from SD Card. Tried if it works. Nothing. Rebooted. Tried Again. Nothing. USB Debugging on. Nothing. USB Debugging off. Nothing ... I don't know any further
Skye do you have installed the HBOOT driver from unrevoked along with the HTC drivers? Could it be possible that they both interfere somehow? Or is this not possible at all.
I don't use the HBOOT drivers since I don't have my device rooted.I can see that it could have an effect.
I'll check the device name, hardware id and driver version for the ADB tomorrow and we shall compare it with yours.
i had same problem, turned out it is firewall blocking (least for me), disabled security suite and all works fine. i had f-secure internet security
Plug in using rear USBs
Well, plugging in using the rear USBs worked for me. Slightly inconvenient. Maybe they're trying to sell more docks...
Change USB "Charge Only" to USB "HTC Sync"
I have a super simple solution to try that worked for me.
When getting the HTC Sync "no device connected" error message, you must change the phone's USB setting from "charge only" to "HTC Sync", if it's not already done.
I noticed that my "notifications panel" at the top of the screen said "Charge Only" next to a USB symbol.
To make this change on the T-Mobile MyTouch 3g Slide, I opened the notifications panel (with your finger, pull down the bar at the top of the screen). Then, I clicked on USB "Charge only" bullet and changed it to "HTC Sync". Voila, the next time I plugged in my phone, HTC Sync recognized it, the phone app of HTC Sync found the HTC Sync on my computer, and gave me options for syncing.
I didn't need to uninstall or reinstall HTC Sync, move drivers, use msconfig to prevent programs from starting up, etc.
new2android1 said:
I have a super simple solution to try that worked for me.
When getting the HTC Sync "no device connected" error message, you must change the phone's USB setting from "charge only" to "HTC Sync", if it's not already done.
I noticed that my "notifications panel" at the top of the screen said "Charge Only" next to a USB symbol.
To make this change on the T-Mobile MyTouch 3g Slide, I opened the notifications panel (with your finger, pull down the bar at the top of the screen). Then, I clicked on USB "Charge only" bullet and changed it to "HTC Sync". Voila, the next time I plugged in my phone, HTC Sync recognized it, the phone app of HTC Sync found the HTC Sync on my computer, and gave me options for syncing.
I didn't need to uninstall or reinstall HTC Sync, move drivers, use msconfig to prevent programs from starting up, etc.
Click to expand...
Click to collapse
Thanks alot!!! This just saved me so much trouble!!!
Sync screen minimized - shows device connected, but can't open Sync screen
thearif said:
When you first connect your phone to the computer, make sure that you enabled "usb debugging". Once this is done, you should not have any more problems.
To activate usb debugging, just go settings -> applications > usb debugging.
Hope this helps.
Sent from my HTC Wildfire using XDA App
Click to expand...
Click to collapse
I have the HTC Merge from U.S. Cellular. I had used HTC Sync without too many problems when I was on XP until the last update. That always connected but would not sync, giving me an error every time [1000 general error]. The fix was to re-install the version before, and don't upgrade even when you get a notice that an upgrade is available.
As soon as I moved to Windows 7, and used the same process, Sync on my PC would flash on, then show disconnected, and then minimize. The icon in the system tray showed a connection, and my phone shows a connection. But there is no way that I have found to get the main window open on the PC, and set the options for what I want to sync!
HTC has been no help at all.
Has anyone found a way to view the Sync software screen on the PC after moving to Windows 7... or 8?
Crossing my fingers - hoping there's a solution!
I had a similar problem, but just had to update htc drivers and reboot then it worked perfecto hope youv'e gotten it sorted out mate.
BatEarsJoe said:
I had a similar problem, but just had to update htc drivers and reboot then it worked perfecto hope youv'e gotten it sorted out mate.
Click to expand...
Click to collapse
Joe,
Do you know which versions of the HTC drivers worked for you? I'm hoping that your solution works for me!!:fingers-crossed:
I think I got them off a thread in the sensation forum, when I'm next at a computer I'll have a look for.them, if not I'll UL them for you
kevin1061 said:
Joe,
Do you know which versions of the HTC drivers worked for you? I'm hoping that your solution works for me!!:fingers-crossed:
Click to expand...
Click to collapse
Try these: http://forum.xda-developers.com/showthread.php?p=37437438
and
http://forum.xda-developers.com/showthread.php?t=2126036
If these don't work then ill go through my history and find the exact ones, let me know if they worked
BatEarsJoe said:
Try these: http://forum.xda-developers.com/showthread.php?p=37437438
and
http://forum.xda-developers.com/showthread.php?t=2126036
If these don't work then ill go through my history and find the exact ones, let me know if they worked
Click to expand...
Click to collapse
Joe,
I gave these a try, and I still have the same issue. HTC Sync loads for a second, then flashes "No device connected" and disappears. The icon in the system tray shows a connection, and I can tell the phone to sync, but after checking my calendar for a test appointment that I changed, nothing changed on the phone. Since HTC Sync won't open, I can't adjust the settings to make sure it is set up correctly.
Very frustrating! Wish they would update their software!
So ... I'm SO happy that i've got Android to work on my phone. Everything is working very well, and I see that I'm having the same issues as others are having, i.e. battery life and choppy phone calls.
My problem though pertains to me not being able to sync to active sync on my computer. It says error when it goes to install the driver. I'm using windows 7 active sync.
Also, another problem i'm having is i can't open up astro anymore. After about 4 days installing Android, it says "error" and force closes the program.
Anyone can help me?
Thanks
ActiveSync is good only for WinMo phones.
Under Android sync is different. You can sync your phone online with a Google acc if you have.
+1: ActivSync = WM only
On my Sense version I use HTCSynch.
Works really fine on W7 x64 with Outlook 2010 x86.
For Astro, just try to uninstall/reinstall (if not in build)
HTC Sync not working on my builld. I have the darkstone HD2Froyo V3 (26-October-2010) version installed an everything works, including wifi and phone audio. But I have not been able to get HTC Sync to work. I also tried a program called Android Manager WIFI that does pretty much the same thing using WIFI instead of USB. Neither of the programs would allow me to connect the PC to HD2. The USB File transfer works fine. Any suggestions?
Following installation of CyanogenMod 7.1.0 RC1
Original vodafone rom of 1.6 allowed HTC Sync, removed HTC sync from device and its automatically reinstalled it when using the usb connection cable.
However i only get a usb storage mode, not a 'HTC Sync'
Any ideas probably something really stupid (had the phone for 24 hours so be gentle)
Will
HTC Sync is a HTC Program that will only work with the stock ROM, because once flashed, your device won't have any HTC software. It's like if you wanted to use HTC sync with a non-HTC android phone
If you want a good sync software then take a look at MyPhoneExplorer. I have used that over a year now
I'm having the same problem with Htc sync . I have called HTC about the problem we done everything we could do the error said could not find HTC Sync on computer , I'm running windows vista . Micorsoft sync can't find the phone at all . Any help !
HTC Sync
I gave the my phone explor thing a go that didn't find the phone . How ever the other problem is about the rom . This is something that could maybe the problem when the update or a update that came over the air in the passed month .
The other day , I was on the phone with , HTC for over 1 hour . The support staff couldn't even get there sync program to work and this is after a factory reset . And downloading other sync software and those failed .