HTC Sync 3.0 & Windows 7 - no device connected - Wildfire General

I know that other people are having similar problems with Android phones, but I just got a Wildfire today and it doesn't get detected.
I have Windows 7 x86, HTC Sync 3.0.5422. I am running HTC Sync as administrator with disabled AV and Firewall. I am using the back USB ports. I don't see any other options in HTCSync than Help and About. HTC is appearing in Devices and Printers normally.
It also comes in Device Manager under
- Disk Drives as HTC Android Phone USB Devices
- portable Devices as D:\ (next free letter drive)
Anyone has any ideas?
Thanks

When you first connect your phone to the computer, make sure that you enabled "usb debugging". Once this is done, you should not have any more problems.
To activate usb debugging, just go settings -> applications > usb debugging.
Hope this helps.
Sent from my HTC Wildfire using XDA App

I had the same problem on x64. Couldn't get it to work till I was so frustrated about it and gave up. I think there is a problem with the usb drivers.
Sent from my HTC Wildfire using XDA App

Enabling USB debugging allows me to connect. But as soon as it looks like syncing, the wildfire comes up with "prepairing SD card" and it disconnects
Very frustraiting

fishb00n said:
I had the same problem on x64. Couldn't get it to work till I was so frustrated about it and gave up. I think there is a problem with the usb drivers.
Sent from my HTC Wildfire using XDA App
Click to expand...
Click to collapse
Works fine for me on 7 x64.
I did install the drivers from the SD card earlier though for development.

I had similar problems - which all disappeared when I used a different usb port. The one's at the front of my PC just didn't work. Ones at the back worked fine.

Skye Menjou said:
Works fine for me on 7 x64.
I did install the drivers from the SD card earlier though for development.
Click to expand...
Click to collapse
I know it should work. but I can't find out what exactly is causing this behavior - and that sickens me Cause usually I get everything to work =]
I did uninstall everything that had to do with HTC. Sync App, Drivers, everything. Rebooted and tried from scratch.
I saw that Windows Update automatically downloads drivers for the Wildfire as soon as it detects it on USB. I had no chance to abort that so that I could install the Stock HTC drivers that came on the SD Card.
As soon as Windows said the device should be ready to use, I installed Sync again and tested if sync was working. Didn't work. Then I installed HTC drivers from SD Card. Tried if it works. Nothing. Rebooted. Tried Again. Nothing. USB Debugging on. Nothing. USB Debugging off. Nothing ... I don't know any further
Skye do you have installed the HBOOT driver from unrevoked along with the HTC drivers? Could it be possible that they both interfere somehow? Or is this not possible at all.

I don't use the HBOOT drivers since I don't have my device rooted.I can see that it could have an effect.
I'll check the device name, hardware id and driver version for the ADB tomorrow and we shall compare it with yours.

i had same problem, turned out it is firewall blocking (least for me), disabled security suite and all works fine. i had f-secure internet security

Plug in using rear USBs
Well, plugging in using the rear USBs worked for me. Slightly inconvenient. Maybe they're trying to sell more docks...

Change USB "Charge Only" to USB "HTC Sync"
I have a super simple solution to try that worked for me.
When getting the HTC Sync "no device connected" error message, you must change the phone's USB setting from "charge only" to "HTC Sync", if it's not already done.
I noticed that my "notifications panel" at the top of the screen said "Charge Only" next to a USB symbol.
To make this change on the T-Mobile MyTouch 3g Slide, I opened the notifications panel (with your finger, pull down the bar at the top of the screen). Then, I clicked on USB "Charge only" bullet and changed it to "HTC Sync". Voila, the next time I plugged in my phone, HTC Sync recognized it, the phone app of HTC Sync found the HTC Sync on my computer, and gave me options for syncing.
I didn't need to uninstall or reinstall HTC Sync, move drivers, use msconfig to prevent programs from starting up, etc.

new2android1 said:
I have a super simple solution to try that worked for me.
When getting the HTC Sync "no device connected" error message, you must change the phone's USB setting from "charge only" to "HTC Sync", if it's not already done.
I noticed that my "notifications panel" at the top of the screen said "Charge Only" next to a USB symbol.
To make this change on the T-Mobile MyTouch 3g Slide, I opened the notifications panel (with your finger, pull down the bar at the top of the screen). Then, I clicked on USB "Charge only" bullet and changed it to "HTC Sync". Voila, the next time I plugged in my phone, HTC Sync recognized it, the phone app of HTC Sync found the HTC Sync on my computer, and gave me options for syncing.
I didn't need to uninstall or reinstall HTC Sync, move drivers, use msconfig to prevent programs from starting up, etc.
Click to expand...
Click to collapse
Thanks alot!!! This just saved me so much trouble!!!

Sync screen minimized - shows device connected, but can't open Sync screen
thearif said:
When you first connect your phone to the computer, make sure that you enabled "usb debugging". Once this is done, you should not have any more problems.
To activate usb debugging, just go settings -> applications > usb debugging.
Hope this helps.
Sent from my HTC Wildfire using XDA App
Click to expand...
Click to collapse
I have the HTC Merge from U.S. Cellular. I had used HTC Sync without too many problems when I was on XP until the last update. That always connected but would not sync, giving me an error every time [1000 general error]. The fix was to re-install the version before, and don't upgrade even when you get a notice that an upgrade is available.
As soon as I moved to Windows 7, and used the same process, Sync on my PC would flash on, then show disconnected, and then minimize. The icon in the system tray showed a connection, and my phone shows a connection. But there is no way that I have found to get the main window open on the PC, and set the options for what I want to sync!
HTC has been no help at all.
Has anyone found a way to view the Sync software screen on the PC after moving to Windows 7... or 8?
Crossing my fingers - hoping there's a solution!

I had a similar problem, but just had to update htc drivers and reboot then it worked perfecto hope youv'e gotten it sorted out mate.

BatEarsJoe said:
I had a similar problem, but just had to update htc drivers and reboot then it worked perfecto hope youv'e gotten it sorted out mate.
Click to expand...
Click to collapse
Joe,
Do you know which versions of the HTC drivers worked for you? I'm hoping that your solution works for me!!:fingers-crossed:

I think I got them off a thread in the sensation forum, when I'm next at a computer I'll have a look for.them, if not I'll UL them for you

kevin1061 said:
Joe,
Do you know which versions of the HTC drivers worked for you? I'm hoping that your solution works for me!!:fingers-crossed:
Click to expand...
Click to collapse
Try these: http://forum.xda-developers.com/showthread.php?p=37437438
and
http://forum.xda-developers.com/showthread.php?t=2126036
If these don't work then ill go through my history and find the exact ones, let me know if they worked

BatEarsJoe said:
Try these: http://forum.xda-developers.com/showthread.php?p=37437438
and
http://forum.xda-developers.com/showthread.php?t=2126036
If these don't work then ill go through my history and find the exact ones, let me know if they worked
Click to expand...
Click to collapse
Joe,
I gave these a try, and I still have the same issue. HTC Sync loads for a second, then flashes "No device connected" and disappears. The icon in the system tray shows a connection, and I can tell the phone to sync, but after checking my calendar for a test appointment that I changed, nothing changed on the phone. Since HTC Sync won't open, I can't adjust the settings to make sure it is set up correctly.
Very frustrating! Wish they would update their software!

Related

Can't get 8525 to work under Vista (32 bit)

Hi all, I have a frustrating problem with my Cingular 8525. I just formatted the comp and installed Vista Ultimate on it fresh. I downloaded WMDC but I can't get it to recognize my phone for the life of me. It keeps saying "connecting" forever and never does. I have done all sorts of installs, re-installs, hard resets, but I can't get it to detect at all! Can anyone help? Thanks in advance.
NYKUNLV said:
Hi all, I have a frustrating problem with my Cingular 8525. I just formatted the comp and installed Vista Ultimate on it fresh. I downloaded WMDC but I can't get it to recognize my phone for the life of me. It keeps saying "connecting" forever and never does. I have done all sorts of installs, re-installs, hard resets, but I can't get it to detect at all! Can anyone help? Thanks in advance.
Click to expand...
Click to collapse
first try to install the driver of your device.. go to device manager and look for unknown device at OTHERS..
good night and good luck
The driver is installed... it displays HTC USB Sync. I am getting frustrated . Stupid Vista.
USE the search function dude
Hermes vista config guide
Also make sure you dont have any firewalls active. I have had issues syncing my phone with my computer when using AVG's firewall. I simply disabled the firewall and it fixed my problems.
mrvanx said:
USE the search function dude
Hermes vista config guide
Click to expand...
Click to collapse
I already tried that guide... still not working. Ill try disabling the firewall
go to settings->connections->usb to pc and then check Enable Advanced network functionality.
If that doesn't work remove/uninstall htc sync device, unplug device and plug in device to reinstall the htc sync device after you have set the usb to pc connection settings.
Also try using a different USB cable and plugging it into a different port, you never know, it could just be something defective.
But I'm putting my money on the firewall
I had a problem connecting my 8525 to my Vista machine. It would say connecting but it would never finish 'connecting'. It took a while but finally I figured out what was causing it. It was the 'recording' .wav files in the notes directory that were causing the issue. If you have any .wav files in your notes directory I'd suggest moving them to say your SD card or deleting them. That fixed the 'connecting' problem for me and since I did that it's been syncronizing fine ever since.
I tried everything listed in here at once.... something worked I should have done each step by step to pinpoint what exactly... but its working now. Thanks everyone!
NYKUNLV said:
I tried everything listed in here at once.... something worked I should have done each step by step to pinpoint what exactly... but its working now. Thanks everyone!
Click to expand...
Click to collapse
Same for me. I had a load of problems getting the Mobile Device Center working with my HTC TyTN. First I was unable to even install the driver when I first connected my device. The "add new hardware" wizard always tried to connect to Windows Update and install an updated driver which then failed. The solution was to let it fail and manually install an older driver from the list using the icon in Device Manager. After that I could start Windows Update and download the latest update.
Then I had the same problems as you describe. When I started WMDC it just hung while displaying "Connecting". Looking in the task manager I noticed that the wmdc.exe process was consuming more and more memory, up until something like 250 MB, after which WMDC just showed "Error". Finally I got it to work. It is hard to pinpoint exactly what I did to fix it. I know that the "advanced network features" under USB in connection settings on the TyTN need to be ticked and the device showing as a Windows Mobile Device instead of HTC USB Sync.
Initially I did a hard reset of the TyTN. Further, I manually unistalled and reinstalled the driver in Device Manager a couple of times. I tried to reboot both the computer and the TyTN several times. Also, I did restart the "Windows Mobile-based device connectivity" service after plugging in the cable. Finally it just recognized my device and I could setup the partnership. Now I can sync over bluetooth too and skip the cable.
HTC phone support was not very helpful with this problem. "We will call you back". Yeah right.
Mobile cofiguration:
Dopod 838 Pro
LVSW 4/17/07 WM6
Hard SPL
PC configuration:
Windows Vista Business Edition
I encountered the same problem. Currently able to sync back by hard resetting my device. The USB to PC connection on settings does not appear to affect the sync problem.
I suspect that the problem arise when I originally sync with an XP machine.
What worked for me was to enable the advanced usb setting on the phone as mentioned...then while the phone is still plugged in, I removed everything associated with the phone from device manager on the pc. Once that was done, I unplugged the cable, waited a few seconds, and plugged it back in (with the advanced usb settings still checked.) Worked like a charm with WMDC.
I had problems with all sorts of "connectivity" in Vista, including connecting up my Trinity, and setting up my xbox 360 as a media extender.
As soon as I uninstalled MS One Care it all started working.

At a loss with activesync

I'm at a complete loss with activesync. I've done everything I can think of and I can't get my computer to see my 8525. I've reinstalled activesync and hard resent my device. When i plug in it says
one of the usb devices attached to this computer has malfunctioned and windows did not recongnize it
usb root hub (2 ports)
- unknown device
- usb composite device
Am I missing some sort of driver somehow? I don't know what to do..please help.
Hey i had the same problem. Is this your first time installing/using activesync??
Well what I did was this:
-Install activesync 4.2 from the CD (CD that came included w/unit).
-Uninstall activesync 4.2 (don't delete any drivers installed by the CD)
-Install activesync 4.5 (download it from Microsoft Website)
-Plug in your 8525 to the PC via USB cable, and your PC should NOW recognize it.
This is what I did and it helped. There may be a better/alternate way in doing this, but I FINALLY got Activesync to work!
Oh and see if you can help me with the prob. that I'm having.
http://forum.xda-developers.com/showthread.php?t=383065
Ya I can't find the CD that came with my phone for the life of me.
ok found disc and tried that. Nothing. Could my phone be broken?
heres what I had to do to get AS working again.
Delete the current version of AS from your PC
Go into c:/wondows/program files and delete the AS folder (Windows may not let you delete some DLL's.
Go into the registry and delete any AS entries you can find, or do what I did and use Ccleaner registry clean up program (Google it, it's freeware)
Restart the PC
Install AS 4.2 from the AT&T/Cingular disk.
Install AS 4.5 from MS.
Hook up your 8525 and all should be well.
Tried that....didn't work.
Still hoping someone has some advice. I've tried two different usb cables and used different ports as well so it's not that.
quick update...
I searched through the forums and googled a few things and from what I can tell other people have had this problem and not found any solution. I am considering trying bluetooth but I don't have bluetooth for my PC...can i get some sort of adapter? Also...Is there a specific driver I can download for the HTC hermes that might fix this issue?
Yea your situation sounds like the one I used to have.
Do you have a firewall?? If so DISABLE it. I have COMODO and even though I would press "accept", the drivers wouldn't install completely.
This is what I did:
-Start your PC.
-Uninstall Activesync through the Add/Remove.
-Delete the Microsoft Activesync folder in the Programs folder.
-Restart your PC
-Wait till your firewall loads up. Disable it.
-Go through the procedures I mentioned in my 1st post.
Oh and make sure you have internet access. I'm not 100% sure if internet access helps, but it could help with the drivers.
Even though I just got my 8525, I don't mind helping someone
tried that. no go. I think i'm going to just have to get a new phone.
Did you try disabling the Advanced Network Functionality?
START -> SETTINGS -> CONNECTIONS -> USBtoPC
Yes. when I do that it makes windows see my device, but windows does not know what my device is. Thats why I think some sort of driver might be missing, but I don't know how to fix that.
branden7 said:
Yes. when I do that it makes windows see my device, but windows does not know what my device is. Thats why I think some sort of driver might be missing, but I don't know how to fix that.
Click to expand...
Click to collapse
So... with the RNDIS checkbox UNCHECKED and your FIREWALL OFF, you get the USB Device not recognized error? In that case, ENABLE it and look at these other settings:
1. In the PPC open ActiveSync, then select Connections... from the menu and make sure the Synchroinize ALL PC's using this connection: USB option is checked.
2. In Windows (XP) check your ActiveSync connection settings (see image).
3. Did you try the AS 4.5 Connection Trouble Shooter?
4. You should also try another computer, just to double-check.
There is no driver to make AS work, AFAIK. Question: What happens when the RNDIS checkbox is enabled? Does Windows report an error or simply doesn't connect?
Tried all of those things, still device not recognized. I do need to try another computer but unfortunatly do not have access to one.
When i click that RNDIS checkbox nothing of interest happens. If it's clicked on when i connect windows very briefly see's the device (although it's not recongized) and then the little symbol for unknown device on my taskbar dissapears. If I then click it off windows will again see the device and the little symbol on my taskbar reappears, but it still doesn't recongnize the device.
Wow. That's a strange problem you have there. At this point, it could be a hardware issue. You could try installing WM5Storage or CardExport just to check if the USB hardware is working (bad cable?). Also, try checking your PPC registry, specifically, HKLM\Drivers\Usb\FunctionDrivers. It should look similar to mine (see pictures attached). I believe these keys tell Windows what to do with the device when connected thru USB. Other than that, try a flashing a new ROM from the SD Card, something like VP3G's which is known to work correctly.
Branden,
I have this problem from time to time. My solution is as follows: make sure the usb cable is connected to both the phone and the computer, even though you are getting the unrecognised error message.
Reboot the phone (soft reset) while still attached to the usb cable. Do not rush anything. Input any unlock passwords when prompted by the system but be aware that booting up can be slow, so give it time.
Once the phone has booted up you should then see activesync kick in. You may have to try this several times before it works but it always works for me.
One thing I would advise is to disable/deinstall any auto locking software, eg S2U2. These tend to kick in on long synchronisations and throw the usb status out.
Hope this helps.
WB
Hi! You didn't by any changeuse memmaid or something to clean up the notification queue? (if this sounds like gibberish, you probably didn't) Let me know!
branden7 said:
Tried all of those things, still device not recognized. I do need to try another computer but unfortunatly do not have access to one.
When i click that RNDIS checkbox nothing of interest happens. If it's clicked on when i connect windows very briefly see's the device (although it's not recongized) and then the little symbol for unknown device on my taskbar dissapears. If I then click it off windows will again see the device and the little symbol on my taskbar reappears, but it still doesn't recongnize the device.
Click to expand...
Click to collapse
Same Problem
Just to let you know your not alone ...
I am having the Exact same problem at the moment .... fortunately i do have access to another PC ... My Laptop connects to it with no problems what so ever .... so it obviously is a PC issue and not a Phone issue
I too have tried all the currently posted attempts at a solution to fix it but so far nothing has worked ... i am beggining to think that i may have to do a fresh intall of XP and that would Phiss me off
So any further suggestions would be doubley appreciated
Tried everything mentioned since my last post and still nothing. Also I am now getting the white screen issue again (Which I fixed originally by buying another hermes that had a crushed usb port and swapping the screens out). I think I may be about ready to move on to another phone as this is now my third major problem with this model of phone (although one of the problems may be an issue with XP).
I had the same problem. I updated my WM5 to WM6....and it stoped syncing with my computer. Went back to exchange it. Later, I learned it wasn't the problem with the phone syncing.....here's how you can fix the problem.
Click on Start>Settings>Connection Tab>USB to PC
Uncheck "Enable advanced network functionality"
Click on "ok"
I just upgraded to wm6 again and followed these steps....now it syns fine.
It worked for me.....hopefully it will work for you.
Peace

Activesync 4.5 Problem: won't connect to my device anymore

so i thought i'd give vista's "windows mobile device center" a try on my vista laptop, and wasn't surprised to find that i couldn't get it to recognize my phone. i was surprised to find that the xp computer that i've been using with activesync for a long time suddenly stopped recognizing my phone as well.
up to now i've hard reset phone (dcd 3.04, 3.37 radio) and reinstalled activesync 4.5. no dice. please if anyone can help me troubleshoot this thing i'd be way grateful. why has my phone stopped communicating with my computers?
For WM 6 devices, on Vista you must upgrade to Windows Mobile Device Center 6.1.
i downloaded and used 6.1 on my vista machine, but it didn't work. any other ideas? i think there may be something that changed on the phone, because now, activesync won't work either...
...bytheway, the phone will charge when plugged into either, but that's about it.
...bytheway, the phone will charge when plugged into either, but that's about it.
Click to expand...
Click to collapse
Just for ****s and giggles, have you tried the following:
1. Using a different usb port
2. Blowing the dust out of the port on the phone
3. Using the Y adapter that came with the phone in between the sync cable and the phone
First, plug into the USB, wait for the Windows new device chime, see if anything occurs in the WM Activesync.. If no Activesync connection is made (after the 'connecting' has stopped) then unplug and plug in back in another USB port. Do that at least 4 times (cycling between ports...even the same may eventually work) to see if you have a success.
Restart your PC, Soft-rest your phone and try again.
If still nothing, then don't bother plugging your phone in and then Run As An Administrator the attached batch file and then under View 'Show Hidden Devices.' You'll now see all devices that have ever been installed and retained for your OS, with the faded devices as those not currently attached/active.
Rather than the batch file you can open up a Command Promp Window with Administrator access (Start\Programs\Accessories\Right Click on Command Prompt and Run As An Administrator)
(I usually keep that batch file accessible in the root of my OS partition, just to keep it easy to clean out legacy device drivers that can cause problems.[/i])
Enter:
set devmgr_show_nonpresent_devices=1
start devmgmt.msc
Uninstall
Network adapters\Microsoft Windows Remote Adapter
Portable Devices\PocketPC
Then under Programs & Settings uninstall the Windows Mobile Device Center upgrade, and then reboot your PC. Reinstal that Device Center 6.1 update and then again connect your phone with the USB. (for the XP machine you can do all of the and unistall/reboot/reinstall the ActiveSync 4.5.
(note to self or another.....these steps to be added to the Wiki for ActiveSyn issues)
well, i'm thinking that the "****s and giggles" have it. i blew into the port, plugged her in, and it connected to my xp machine, just like days of old. after about 3 minutes though, the connection dropped, and i've not been able to get it going again since. i think this rules out any software/settings problem, and looks like it's a hardware issue. i'll try cleaning it one more time a little later, and if no go, i'll have to figure a way to re-flash the stock rom (i only have a 6gb card...) and send the beast back. thanx for the input, guys (specially keystone, dang man that was one badass post with some instructions that will help someone, i'm sure.)
Do you have the Y adapter that came with the phone? The one with the audio jack and the 5 pin mini usb on one end and the 11 pin mini usb on the other? The reason I ask is because for some reason HTC decided to put an 11 pin mini usb connector on our phones, yet supply us with a data cable that's standard 5 pin mini usb. If you have it, just humor me and try it and see if it keeps the connection.
Oh and P.S....the "****s and giggles" wasn't just a shot in the dark. I've solved many activesync problems for people before using all 3.
I actually hadn't used the cord without the Y-adapter untill today. both ways yeild the same result.
Another Activesync problem
I've been on vacation the last week and while away i had to do a clear storage..anyway, my phone was fine but when i connect thru activesync i get an error code : 85010014 and my contacts list doesnt get updated...:S can anyone out there give me some advice or do i hafto start from scratch?
Also is there a way to find my contacts on my comp?
jinx01 said:
so i thought i'd give vista's "windows mobile device center" a try on my vista laptop, and wasn't surprised to find that i couldn't get it to recognize my phone. i was surprised to find that the xp computer that i've been using with activesync for a long time suddenly stopped recognizing my phone as well.
up to now i've hard reset phone (dcd 3.04, 3.37 radio) and reinstalled activesync 4.5. no dice. please if anyone can help me troubleshoot this thing i'd be way grateful. why has my phone stopped communicating with my computers?
Click to expand...
Click to collapse
Well the hoop jumping is fun and all but I think if you uncheck the "Enabe advanced network functionality" in Start > Settings > Connection > USB to PC it may help.
Damn! That was simple. I unchecked the "Enabe advanced network functionality" box and I'm up and running! I'll save the hoops for later. Thanks!
treeboy said:
Well the hoop jumping is fun and all but I think if you uncheck the "Enabe advanced network functionality" in Start > Settings > Connection > USB to PC it may help.
Click to expand...
Click to collapse
This is the fix almost 90% of the time......
treeboy said:
Well the hoop jumping is fun and all but I think if you uncheck the "Enabe advanced network functionality" in Start > Settings > Connection > USB to PC it may help.
Click to expand...
Click to collapse
Worked for me. Thanks!
ok ive tried all except the hidden devices thing (gonna try it now) and no go will post if it works oh im on DCD's 3.2.6 rom and the 6.1 of device center and i dont think it has anything to do with it but i just installed 2007 outlook
treeboy said:
Well the hoop jumping is fun and all but I think if you uncheck the "Enabe advanced network functionality" in Start > Settings > Connection > USB to PC it may help.
Click to expand...
Click to collapse
Hi, thanks that work for me fine too
my mogul has been giving me crap with vista and xp for weeks. Nothing can solve it. I've re-flashed, downgraded, used different ports, different cables, modified the USB to PC settings.
Add this to the list of things that randomly seem to be a problem for this phone.
I had a similar situation, none of the software based suggestions fixed it. Wiggling the cord around would sometimes connect, but soon thereafter, my phone stopped charging. The USB port was the culprit, so be careful.
I'm sure everyone who was having troubles figured out solutions, just thought I'd add in my dealings with this.
I just had the phone activated today (yes I bought used) and brought it to work to sync with my work outlook, well the usb cord would charge the phone but give me nothing but errors in the way of actual data connection. I was a little bummed this afternoon thinking I bought a partially broken phone. But WHILE HAVING THE PHONE CONNECTED ( I bold because I had done this multiple times while not connected and had no results) I opened the Comm Manager and clicked on the sync button at the bottom, suddenly my computer could recognize my device and I was sync'ing like a mad man.
Very possibly a stupid thing I should have done from the start, but I don't know any better since I'm brand new to all of this. I only post in hopes of helping another bummed out soul as was myself
I an running a HTC TyTN-II 4550 phone (WinMo 6.1) on a desktop PC (WinXP).
I couldn't get Activesync 4.5 to work either, but there were obvious reasons--my version of Office 2000 isn't supported (2003 is the earliest, I think) and IE and Outlook are not set as my default mail clients (-and that's how I like it-).
I didn't really need Activesync but I did want to be able to get files on and off the phone from my desktop PC through the USB cable. When I'd connect the phone, Activesync would automatically start up and spin the little logo for a while and then say "connection couldn't be made" and then I couldn't do anything--even move files on and off the phone.
What I found works is this:
1) open the Task Manager, and kill the wcescomm.exe process.
2) navigate to the folder that Activesync is installed in, and run the file named WCESMgr.exe.
3) that will popup a window, asking if you want to sync, or cancel. Press [cancel]
4) the normal Activesync window will come up, and the choices for "Sync" and "Schedule" will be greyed out, but the "Explore" button should work.
Sometimes I can disconnect and reconnect the phone without going through steps #1-#4, but not always.
With the "Explore" window you can drag files on and off the device.
I tried dragging small Word and Excel docs on and off; both converted properly when dragged onto the phone, but only the Word file would convert again when dragged off.
The phone will access the internet through the USB when hooked up this way, also.

Check usb cable connection solution!!!!!

I have been having this same problem for weeks. When I first startted using the Internet Sharing App on my kaiser, it worked great. But one day it just stopped. The status just always saud "Check Usb Cable Connection" even though it synced up fine with active sync. Well after weeks of lookinf for a solution, I found it!!!!!!
I am running windows XP pro SP2 and WM 6.1 HTC official. After you have active sync turned off and you connect the cable, make sure you are using USB and Media Net and hit connect and it still keeps saying "Check USB....".
With it still plugged in, on your PC RIGHT CLICK on my computer >> properties >> Hardware Tab >> Device Manager. Expand Network Adapters. You should see Windows Mobile-based Device with a red X on it. Double click it. The device usage box at the bottom was set to "Do not use this device (disable)". Change it to "Use this device (enable) and click ok.
And your status on your phone should change from "Check usb cable connection" to "Connected" and ALL SYSTEMS ARE GO!!!
I did not disable this option I do not know how it got disabled since this is on my pc at work, but it work as it did before.
same problem
I have the same problem, but the only thing I can think of is that it's because I am on a mac?? DO you think that could be the problem?
Thank you!
I've been chasing my tail with this for an hour. Should have checked here first!
You are the man
I have been plagued by this problem for weeks. I just moved, have no internet set up yet, and needed to get online tonight to look some things up. I thought I was doomed... until I found your solution.
Thank you and good job!
This has happened to me only a few times and I use IS all the time. I will try u'r solution next time it pops up...

HD2, windows 7 64 bit & WMDC 6.1

Hi,
I am in the UK, i just bought my HTC leo (known as HD2 here), reading through the instructions i was guided to install WMDC which i did, i had not plugged in the phone at this point and one error was thrown up saying device not connected which was easily explainable, so now i connect the phone expecting WMDC to jump up, it doesnt and never has, now i am no novice to these things and i have been in this forum a few years ago with another phone so i am well versed on searching for answers to my problem before making posts, so far all i can find on the problem is people reporting not being able to sync using office, this is not my problem as i cant even get the phone to sync with WMDC, i have tried other suggestions such as ...
registry key in question:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Svchost\WindowsMobile
- Right click -> Permissions -> Advanced
- Took owner ship of the registry key
- Gave the Users group Full Control.
Then in device manager:
- Uninstalled my Microsoft Mobile Remote Adapter
- Scan hardware changes
and then it installed properly and am able to sync again
but to no avail, i have uninstalled and reinstalled with the phone connected and unconnected, my pc seems to find the device but i dont think it is reporting it right, in device & printers the phone is seen as 'generic serial', when i do a properties on this it is said to be a 'pocketPC usb sync', when i connect and disconnect it does appear in the device manager under mobile devices, also if i just leave the phone, when the screen goes blank the device disappears from the device manager, i have tried uninstalling it from device manager and also updating drivers but it keeps saying the best driver for the device are installed, i have included some pictures and i am tearing my hair out over this, i bought this phone to replace my iphone but i am not to pleased yet.
Thanks.
Have you opened wmdc and setup a partnership?
Have you tried going into Settings->Connections->USB To PC and uncheck "enable faster synchronization"?
What ROM are you on, btw, Cooked or Stock? and what version?
NitrousB said:
Have you opened wmdc and setup a partnership?
Click to expand...
Click to collapse
Yes i have opened it but there is no way to set up a partnership as the phone is saying unconnected even though the pc seems to register its presence.
pongster said:
Have you tried going into Settings->Connections->USB To PC and uncheck "enable faster synchronization"?
What ROM are you on, btw, Cooked or Stock? and what version?
Click to expand...
Click to collapse
yes i did the disabling of fast sync, this is on stock rom out of the box its spl-1.42.0000, my plan was to install a cooked rom but i cant even get the phone to sync so i cant even do that to see if it will remedy the situation.
You can always install a cooked ROM as long as you can get to the bootloader...
Go to the bootloader...
Flash HSPL...
Use Task29 (Hex modified RUU.exe)
Flash your Cooked ROM of choice
I'm out of possible fixes for your sync problem though... I usually just uncheck "enable faster sync" and all is fine...
try this, if you haven't... as a last resort..
Uninstall WMDC
Reboot
Install WMDC
Reboot
Connect HD2 before your PC boots (with "enable faster sync" unchecked)
worth a try
no luck...this is highly frustrating
any firewalls up and running? I'm on Win 7 x64 and WMDC 6.1 is playing fine with Outpost Firewall
Good Luck and I hope you get everything sorted out...
IS your device configured to use the active sync as it might be in internet sharing, usb mode if this is set you wont be able to sync or connect right
pongster said:
any firewalls up and running? I'm on Win 7 x64 and WMDC 6.1 is playing fine with Outpost Firewall
Good Luck and I hope you get everything sorted out...
Click to expand...
Click to collapse
I have mcaffee firewall but i have disabled it
A|ex said:
IS your device configured to use the active sync as it might be in internet sharing, usb mode if this is set you wont be able to sync or connect right
Click to expand...
Click to collapse
Yes it is set to use active sync and faster sync is unchecked.
Have you tried hard resetting the device and then trying to reconnect it?
Ok, done the hard reset...still saying not connected on WMDC and phone is registering in device manager
Is the phone showing up correctly in device manager, should it be 'pocketPC USB sync' ?
loady said:
Ok, done the hard reset...still saying not connected on WMDC and phone is registering in device manager
Is the phone showing up correctly in device manager, should it be 'pocketPC USB sync' ?
Click to expand...
Click to collapse
Try to disable your antivirus. I use Kaspersky and I have same problem if I don't disable antivirus.
Disabled antivirus and firewall...strange thing is..if i uninstall it from device manager, when i reinstall it with fast sync enabled on phone it installs as mobile remote adaptor or something like that, if i reinstall with fast sync disabled it installs as pocketpc usb sync
What I did with my HD2 and W7 64-bit was just turn it on and plug it in! Windows downloaded, installed and configured WMDC automatically so I didn't have to do a thing!
EddyOS said:
What I did with my HD2 and W7 64-bit was just turn it on and plug it in! Windows downloaded, installed and configured WMDC automatically so I didn't have to do a thing!
Click to expand...
Click to collapse
Thanks for that...nothing like having salt rubbed in to the wounds lol... thats exactly what i did but not so lucky...anyhow...i just uninstalled the thing again for numpteenth time and scanned for hardware changes and went out the room...when i come back in it was alive...dont know what i did that was different though, i will renable my AV and firewall and see if it was that.
Thanks to everyone for your help
Didn't mean to sound so smart-arse-ish - I just always plug things into W7 and only if they can't get something working do I go driver hunting!
No i know you wasnt, i wasnt offended at all...its so nice to be able to just plug things in though, with windows 7 its been a breeze and this is the first time i have had trouble, hopefully thats the end of that problem and i can get going with some cooked roms....anything you can recommend ? seem to be so many, whats the most popular ?
Personally, take a look at the one in my sig - new version of it is out later this evening and its a great ROM. Gets rid of all the crapware no one ever uses...
Other than that, take a look at Duttys or Miri's ROMs - but the newest version are only on HTCPedia
Well...that lasted all of 3 minutes !....now its not connecting again...no logic what so ever
Right...seems it may have been the USB port, i was initially trying 2 ports, one was a front panel usb port which is connected via a pin header on the mobo, the second one was an extension lead to the back mobo mounted usb port which is usb3...so as a last straw i thought i would try the usb hub i have connected to the other onboard usb port which is usb 2..the hub is powered so i am left wondering if that was the issue.

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