I'm at a complete loss with activesync. I've done everything I can think of and I can't get my computer to see my 8525. I've reinstalled activesync and hard resent my device. When i plug in it says
one of the usb devices attached to this computer has malfunctioned and windows did not recongnize it
usb root hub (2 ports)
- unknown device
- usb composite device
Am I missing some sort of driver somehow? I don't know what to do..please help.
Hey i had the same problem. Is this your first time installing/using activesync??
Well what I did was this:
-Install activesync 4.2 from the CD (CD that came included w/unit).
-Uninstall activesync 4.2 (don't delete any drivers installed by the CD)
-Install activesync 4.5 (download it from Microsoft Website)
-Plug in your 8525 to the PC via USB cable, and your PC should NOW recognize it.
This is what I did and it helped. There may be a better/alternate way in doing this, but I FINALLY got Activesync to work!
Oh and see if you can help me with the prob. that I'm having.
http://forum.xda-developers.com/showthread.php?t=383065
Ya I can't find the CD that came with my phone for the life of me.
ok found disc and tried that. Nothing. Could my phone be broken?
heres what I had to do to get AS working again.
Delete the current version of AS from your PC
Go into c:/wondows/program files and delete the AS folder (Windows may not let you delete some DLL's.
Go into the registry and delete any AS entries you can find, or do what I did and use Ccleaner registry clean up program (Google it, it's freeware)
Restart the PC
Install AS 4.2 from the AT&T/Cingular disk.
Install AS 4.5 from MS.
Hook up your 8525 and all should be well.
Tried that....didn't work.
Still hoping someone has some advice. I've tried two different usb cables and used different ports as well so it's not that.
quick update...
I searched through the forums and googled a few things and from what I can tell other people have had this problem and not found any solution. I am considering trying bluetooth but I don't have bluetooth for my PC...can i get some sort of adapter? Also...Is there a specific driver I can download for the HTC hermes that might fix this issue?
Yea your situation sounds like the one I used to have.
Do you have a firewall?? If so DISABLE it. I have COMODO and even though I would press "accept", the drivers wouldn't install completely.
This is what I did:
-Start your PC.
-Uninstall Activesync through the Add/Remove.
-Delete the Microsoft Activesync folder in the Programs folder.
-Restart your PC
-Wait till your firewall loads up. Disable it.
-Go through the procedures I mentioned in my 1st post.
Oh and make sure you have internet access. I'm not 100% sure if internet access helps, but it could help with the drivers.
Even though I just got my 8525, I don't mind helping someone
tried that. no go. I think i'm going to just have to get a new phone.
Did you try disabling the Advanced Network Functionality?
START -> SETTINGS -> CONNECTIONS -> USBtoPC
Yes. when I do that it makes windows see my device, but windows does not know what my device is. Thats why I think some sort of driver might be missing, but I don't know how to fix that.
branden7 said:
Yes. when I do that it makes windows see my device, but windows does not know what my device is. Thats why I think some sort of driver might be missing, but I don't know how to fix that.
Click to expand...
Click to collapse
So... with the RNDIS checkbox UNCHECKED and your FIREWALL OFF, you get the USB Device not recognized error? In that case, ENABLE it and look at these other settings:
1. In the PPC open ActiveSync, then select Connections... from the menu and make sure the Synchroinize ALL PC's using this connection: USB option is checked.
2. In Windows (XP) check your ActiveSync connection settings (see image).
3. Did you try the AS 4.5 Connection Trouble Shooter?
4. You should also try another computer, just to double-check.
There is no driver to make AS work, AFAIK. Question: What happens when the RNDIS checkbox is enabled? Does Windows report an error or simply doesn't connect?
Tried all of those things, still device not recognized. I do need to try another computer but unfortunatly do not have access to one.
When i click that RNDIS checkbox nothing of interest happens. If it's clicked on when i connect windows very briefly see's the device (although it's not recongized) and then the little symbol for unknown device on my taskbar dissapears. If I then click it off windows will again see the device and the little symbol on my taskbar reappears, but it still doesn't recongnize the device.
Wow. That's a strange problem you have there. At this point, it could be a hardware issue. You could try installing WM5Storage or CardExport just to check if the USB hardware is working (bad cable?). Also, try checking your PPC registry, specifically, HKLM\Drivers\Usb\FunctionDrivers. It should look similar to mine (see pictures attached). I believe these keys tell Windows what to do with the device when connected thru USB. Other than that, try a flashing a new ROM from the SD Card, something like VP3G's which is known to work correctly.
Branden,
I have this problem from time to time. My solution is as follows: make sure the usb cable is connected to both the phone and the computer, even though you are getting the unrecognised error message.
Reboot the phone (soft reset) while still attached to the usb cable. Do not rush anything. Input any unlock passwords when prompted by the system but be aware that booting up can be slow, so give it time.
Once the phone has booted up you should then see activesync kick in. You may have to try this several times before it works but it always works for me.
One thing I would advise is to disable/deinstall any auto locking software, eg S2U2. These tend to kick in on long synchronisations and throw the usb status out.
Hope this helps.
WB
Hi! You didn't by any changeuse memmaid or something to clean up the notification queue? (if this sounds like gibberish, you probably didn't) Let me know!
branden7 said:
Tried all of those things, still device not recognized. I do need to try another computer but unfortunatly do not have access to one.
When i click that RNDIS checkbox nothing of interest happens. If it's clicked on when i connect windows very briefly see's the device (although it's not recongized) and then the little symbol for unknown device on my taskbar dissapears. If I then click it off windows will again see the device and the little symbol on my taskbar reappears, but it still doesn't recongnize the device.
Click to expand...
Click to collapse
Same Problem
Just to let you know your not alone ...
I am having the Exact same problem at the moment .... fortunately i do have access to another PC ... My Laptop connects to it with no problems what so ever .... so it obviously is a PC issue and not a Phone issue
I too have tried all the currently posted attempts at a solution to fix it but so far nothing has worked ... i am beggining to think that i may have to do a fresh intall of XP and that would Phiss me off
So any further suggestions would be doubley appreciated
Tried everything mentioned since my last post and still nothing. Also I am now getting the white screen issue again (Which I fixed originally by buying another hermes that had a crushed usb port and swapping the screens out). I think I may be about ready to move on to another phone as this is now my third major problem with this model of phone (although one of the problems may be an issue with XP).
I had the same problem. I updated my WM5 to WM6....and it stoped syncing with my computer. Went back to exchange it. Later, I learned it wasn't the problem with the phone syncing.....here's how you can fix the problem.
Click on Start>Settings>Connection Tab>USB to PC
Uncheck "Enable advanced network functionality"
Click on "ok"
I just upgraded to wm6 again and followed these steps....now it syns fine.
It worked for me.....hopefully it will work for you.
Peace
Related
was going to upgrade to the new exec ROM today.... except Active sync decided to fail on me.
I'm running 4.1 on windows XP (SP2) and when i connect the exec via USB NOTHING happens at all, the little icon doesn't even go green or anything. i just get two "bum" and "bum, bum" sounds lol
However the LED on the exec does turn orange (the charging mode colour)
any help is much appreciated on how i can resolve this issue.
thanks everyone!
Check your ActiveSync connection settings (file -> connection settings) and make sure USB is enabled.
done that, and it is ticked....
i have also tried reinstaling active sync....
Turn OFF all your firewalls and try it again.
done that too........ followed the whole trouble shooting thing aswell... all in vain...
in the device manger from my desktop, under "network adaptors", "windows-mobile based device" is showed with a yellow circle with an explanation in it. it then states uunder "properties"
"The drivers for this device are not installed. (Code 28 )
To reinstall the drivers for this device, click Reinstall Driver."
The usual reason that ActiveSync has is the firewall. I pull out my WiFi card, disable the firewall, then connect the cable.
Once the unit has been sync'd I can put the firewall back on and get back on the net.
YMMV.
If your firewall wasn't blocking it before, then it might not be this.
quck update. when i coneect now, in the task bar a little bubble apears stating "new hardware found"
then a box appears with "Found new hardware wizard" on it.
i have a similar problem:
when i connect, activesync does recognize and attempt to sync, but when it starts 'looking for changes', it never ends! it keeps on 'looking for changes' for ever, or at least VERY LONG, ending up with an error on my PC saying that synchronisation failed and that i should restart my desktop computer, which doesn't solve thw problem..
with my blueangel i never had this problem, although i was using activesync 4.1 already back then too..
ideas, anyone?
spdfrx said:
i have a similar problem:
when i connect, activesync does recognize and attempt to sync, but when it starts 'looking for changes', it never ends! it keeps on 'looking for changes' for ever, or at least VERY LONG, ending up with an error on my PC saying that synchronisation failed and that i should restart my desktop computer, which doesn't solve thw problem..
with my blueangel i never had this problem, although i was using activesync 4.1 already back then too..
ideas, anyone?
Click to expand...
Click to collapse
i used to get that problem before, it seemed to resolve itself :?
but now nothing happens, not even the swirly motion of the active sync in the taskbar, the LEDs on my exec is the only thing that lets me know its connected. :evil:
This is exactly what I have on my computer too. The only solution for me is to turn OFF windows firewall and all other firewalls I have, then active sync works as it should be. You have to remember to turn OFF all firewalls BEFORE connecting your Universal via USB for it to work. It will not work if you connect the Universal first then shut OFF all firewalls. It has to be the other way around.
Ok i have a simlar problem, but let me explain first:
I upgraded to winmobile2005 on my Himalaya which went well and without a hitch. I was on my parents pc and i active sync' without a problem.
Ive now come home, and i cant sync. It sits there saying 'Retreaving settings...' and just doesnt go any further. Ive soft and hard reset device, checked firewalls etc - no luck.
It has identified the old active sync name, but nothing else. I can explore the device before it crashes after looking though about 5 directories/downloading large files.
How can i remove the old sync information from the device (as i guess this is the issue)?
Cheers for your time,
Sam.
have you tried to delete that partnership?
blofse said:
Ive soft and hard reset device
Sam.
Click to expand...
Click to collapse
If you already "Hard Reset" your device, then whatever information on it has already been erased clean to factory defaults, unless you are restoring from a backup program after the hard reset. Then I suggest you restore to a file prior to performing an active sync connection to your parents' computer.
cktlcmd said:
This is exactly what I have on my computer too. The only solution for me is to turn OFF windows firewall and all other firewalls I have, then active sync works as it should be. You have to remember to turn OFF all firewalls BEFORE connecting your Universal via USB for it to work. It will not work if you connect the Universal first then shut OFF all firewalls. It has to be the other way around.
Click to expand...
Click to collapse
i have turned off all my firewalls... still doesnt work...
budo*85 said:
have you tried to delete that partnership?
Click to expand...
Click to collapse
The partnership doesnt exist on my pc, and isnt listed until i plug it in.
cktlcmd said:
If you already "Hard Reset" your device, then whatever information on it has already been erased clean to factory defaults, unless you are restoring from a backup program after the hard reset. Then I suggest you restore to a file prior to performing an active sync connection to your parents' computer.
Click to expand...
Click to collapse
Well yes it used to do that on WM2003, but it doesnt on this version. And im not using a backup program. Unless the program auto-saves to my storage card in some way? In which case whats the active sync file im looking for?
budo*85 said:
spdfrx said:
i have a similar problem:
when i connect, activesync does recognize and attempt to sync, but when it starts 'looking for changes', it never ends! it keeps on 'looking for changes' for ever, or at least VERY LONG, ending up with an error on my PC saying that synchronisation failed and that i should restart my desktop computer, which doesn't solve thw problem..
with my blueangel i never had this problem, although i was using activesync 4.1 already back then too..
ideas, anyone?
Click to expand...
Click to collapse
i used to get that problem before, it seemed to resolve itself :?
but now nothing happens, not even the swirly motion of the active sync in the taskbar, the LEDs on my exec is the only thing that lets me know its connected. :evil:
Click to expand...
Click to collapse
you're right! it did! (i already had turned firewalls off, i always do, hate them)
and to tbe last poster: are you using activesync 4.1 at your home?
Regarding Firewall
I've posted this earlier in another thread, but I guess it is not bad to post here again
Regards
------------
Thank you for your suggestion, I would however say this "Be Careful", I would NOT turn firewall completely if I were you guys, IF I have doubt that it is due to firewall, I would turn the firewall ONLY for the Universal interface
pls find the steps here
1. Start
2. Settings
3. Control Panel
4. Security Center
5. Windows Firewall icon in the lower part
6. Advanced Tab
7. UNCHECK the Network Connection that represents your Universal
Note,
A. To be sure that you are not disableing firewall on the wrong interface, please rename your Local Area Connection (x) to your Pocket PC device, so then you would know for sure you are dealing with the RIGHT connection (I use SPV M5000), renaming it is very easy, right click on the connection in the NETWORK CONNECTIONS, then RENAME
B. Disabling firewall for all connections IS VERY DANGEROUS especially IF YOU ARE ONLINE or ON A NETWORK, you might get SERIOUS problems, from viral infections to Hacking (only God knows)
C. The above applies only for WINDOWS FIREWALL on Windows XP Service Pack 2, I have no idea how to do it with Zone Alarm or ANY other software as I dont use any, but I think there must be someway to do so.
All the best & good luck.
spdfrx said:
and to tbe last poster: are you using activesync 4.1 at your home?
Click to expand...
Click to collapse
Yes, both locations have v 4.1 installed. Does no one know of the files i should be removing on my PDA then? :S
Blofse : there are no files to remove - you've already said that you've done a hard reset and returned it to the factory settings which removes all user data and therefore, the device has nothing on it at all about partnerships with computers - i would suggest looking elsewhere for a resolution.
Budo : I think your problem is the yellow symbol on the network card entry in device manager. In this case, I would unplug the exec, righht click on this network card entry and click remove. Then uninstall activesync. Make sure the actve sync folder is deleted and check the windows\system32 folder for files called rapi.dll and ceutil.dll (these might have gone during the uninstall, but check anyway).
Reboot your PC and reinstall activesync before plugging in your exec again.
Hopefully, this will sort you out but post back if it doesn't.
Cheers,
Smiffy.
This is probably really remedial but I'm a Mac user so it's foreign to me. I had an Imate Jam working great with Active Sync 3.8 on Win XP Pro.
Now I have the MDA and have installed Active Sync 4.1 (even tried 4.2). When I plug in the MDA, Windows makes the 'donk' sound to advise something's been connected but it just shows a 'Generic RNDIS' device connected and the add hardware wizard says the device cannot start (yes it's turned on).
I don't see any drivers on the T-Mobile CD that came with the product....is there something else I have to do to install this thing so Active Sync recognizes it?
<edit> I've attached a picture of the hardware manager...
When I uninstall the driver and re-plug in the device, it's immediately recognized as a Windows Mobile-based device but then I get the error: "A problem occured during hardware installation. Your device may not work properly." This happens each time I try it, even after a restart.
thanks,
Tim
hi buddy
i've had that XPerience when i've connected my brand new prophet (o2 xda neo) to my pc via usb 2.0 hub. i was going nuts, because all older partnerships to devices i've established before i've bought the hub did work... if you do the same - change it! at least one time you should connect the ppc directly to an available usb connector on your pc until you have established a partnership. also i would recommend to install active sync 4.2 beta (use the search here to find the link), it fixes some connecting trouble... let us know if any of these tips helped at all or if you found your own solution...
cheers, lutz
Try disabling your firewalls these are the usual culprits to stop syncing. You can add activesync to the list of acceptable programs if you use something like zone alarm firewall etc.. I have the windows firewall disabled.
Thanks for the suggestions. I've tried connecting directly to the USB port -- no dice. I only have the Windows Firewall which was already showing ActiveSync as an allowed application but I turned it off and still nothing changes.
The device manager reports:
This device cannot start. (Code 10)
Click Troubleshoot to start the troubleshooter for this device.
The troubleshooter basically instructs me to delete the device and try again, which I've done a dozen times, restarted both phone & computer. Still nothing.
Another trick that worked for me, if you have a network socket even if you dont have a network cable attached, enable network connections on your computer and try again. Whenever you change settings on your computer uninstall activesync and reinstall it. Hope that helps.
AS not connecting
For some reason, I had to repair/re-install AS. After re-booting, XP Pro/AS 4.2Beta recognized the Wizard again (Cing 8125) as all was well.
It's been stable the past few days, I think because I'm not trying to sync at work (I just cancel and use Guest).
Not a great answer, but good luck...
paul
Thanks, still no go. I do have an active Internet connection. I'm not so sure this has anything to do with ActiveSync as the computer doesn't even get to a successful install of the hardware....it always says a problem occured and the hardware may not work properly.
Succes...almost. I left the phone plugged in and restarted (after deleting the hardware profile) and when the PC rebooted it made that oh-so-sweet ActiveSync connected sound. Then AS quit and I was back to where I started in the post before....doh!
Just for kicks I plugged in my old Jam and it worked just fine, the hardward was recognized right away.
This leads me to believe something may be hosed on my MDA? Weird because it charges fine and everything else is great...it was a brand new unopened box from the local T-Mo retailer.
Hmmm...
BNDIS Connector
Guys,
Not sure that this is the solution, but this is what happened to me too. The way that Active Sync 4.x talks to a WM5 device is as a network device, not a USB device as in WM2003/Active Sync 3.x.
So, what you need to do is make sure that your PPC, which when connected to the PC shows up in the Device manager as a BDNIS network adapter, is to ensure that the BNDIS connector has an IP Address.
The easiest way to do this, connect the PPC to the PC and here the ping sound.
Right click on the My Network Places icon and select Properties
In the Network Connections Window, select Views > Details.
Find the Network Adapter that has the Device Name of the BNDIS connector.
Right click on this Network Adapter
Ensure that Internet Protocol (TCP/IP) is checked.
My guess is that it is not checked
If it is, check the properties for the Internet Protocol (TCP..) and ensure that DHCP is selected.
Hope this helps -
Re: BNDIS Connector
jkossowsky said:
Guys,
Not sure that this is the solution, but this is what happened to me too. The way that Active Sync 4.x talks to a WM5 device is as a network device, not a USB device as in WM2003/Active Sync 3.x.
So, what you need to do is make sure that your PPC, which when connected to the PC shows up in the Device manager as a BDNIS network adapter, is to ensure that the BNDIS connector has an IP Address.
The easiest way to do this, connect the PPC to the PC and here the ping sound.
Right click on the My Network Places icon and select Properties
In the Network Connections Window, select Views > Details.
Find the Network Adapter that has the Device Name of the BNDIS connector.
Right click on this Network Adapter
Ensure that Internet Protocol (TCP/IP) is checked.
My guess is that it is not checked
If it is, check the properties for the Internet Protocol (TCP..) and ensure that DHCP is selected.
Hope this helps -
Click to expand...
Click to collapse
This happened to me too. ActiveSync 4.1 worked perfectly until my WinXP Machine crashed and I had to reload.
When I reloaded, ActiveSync acting in the same manner.
I'll try this tonight and see if works for me. Hope so.
timskrastins said:
This is probably really remedial but I'm a Mac user so it's foreign to me. I had an Imate Jam working great with Active Sync 3.8 on Win XP Pro.
thanks,
Tim
Click to expand...
Click to collapse
You can still use your mac & missing sync 2.5 alpha & for most things it will work fine, but functionality is limited & sync only via BT. - it does ical, Address Book & tasks & time sync. & you can also install programs & documents as well. for media I just copy the songs straight to my mini sd card via a card reader.
Some programs will only install via windows, but as I have an intel iMac I run windows as well & activesync so far works well for me, but I have to disable the contacts/tasks/calendar or I end up with dupicate entries etc.
jkossowsky - awesome info. The problem I'm having is that the device does not show up in the network adapters. When I plug it in, it tells me there was a problem with the device and it could not be started.
Device Recognized
You need to install Active Sync 4.x before plugging in your device.
So, to be really really safe, go to Device Manager, look at the Unrecognized Devices section, find your unrecognized device and right click on it and remove it.
Install Active Sync 4.x
(if you already installed it, uninstall it, reboot and reinstall it again)
Once it is installed, plug in your device and it should be recognized as a Network Adapter.
If Active Sync does not automatically find the device, follow the instructions from my post above.
Uninstall Activesync, reboot, Reinstall Activesync, Reboot, plug in device.
pray
if that fails, attached are the proper INF files, manually update them to this, and see if that helps.
Thanks for the info, I'll give this a try. The thing that really killed me is that my old iMate Jam connected fine during this whole ordeal.
I exchanged the Wizard for a new one and still had the same issue. I finally tried syncing it on a new laptop running Win XP Pro and was able to get it to connect.
I'll try the suggestions above on the previous machine to see if I can get it to recognize the phone. Atleast I know the phone is not defective now.
Darn, no dice on that manual driver install...I get 'the specified location does not contain information about your device'
timskrastins said:
Darn, no dice on that manual driver install...I get 'the specified location does not contain information about your device'
Click to expand...
Click to collapse
try this;
http://forum.xda-developers.com/viewtopic.php?t=51649&highlight=
Hmmmm....
You may want to have a look @ support.microsoft.com
There's an issue with 4.x ActiveSync [AS] and Windows Firewall. Even though AS is listed in the exceptions, it doesn't work properly......
See here.......... http://www.microsoft.com/windowsmobile/help/activesync/default.mspx
I had this also - bugged me for weeks.
I found that the AS suite I downloaded from the MS site - regardless of version - would never find the Wizard. Only when I installed the version on the CD that came with the dvice would it connect - even though I think it was only AS 4.0.
Although I imagine you've aalready tried the CD version if you have one...
Hi all, I have a frustrating problem with my Cingular 8525. I just formatted the comp and installed Vista Ultimate on it fresh. I downloaded WMDC but I can't get it to recognize my phone for the life of me. It keeps saying "connecting" forever and never does. I have done all sorts of installs, re-installs, hard resets, but I can't get it to detect at all! Can anyone help? Thanks in advance.
NYKUNLV said:
Hi all, I have a frustrating problem with my Cingular 8525. I just formatted the comp and installed Vista Ultimate on it fresh. I downloaded WMDC but I can't get it to recognize my phone for the life of me. It keeps saying "connecting" forever and never does. I have done all sorts of installs, re-installs, hard resets, but I can't get it to detect at all! Can anyone help? Thanks in advance.
Click to expand...
Click to collapse
first try to install the driver of your device.. go to device manager and look for unknown device at OTHERS..
good night and good luck
The driver is installed... it displays HTC USB Sync. I am getting frustrated . Stupid Vista.
USE the search function dude
Hermes vista config guide
Also make sure you dont have any firewalls active. I have had issues syncing my phone with my computer when using AVG's firewall. I simply disabled the firewall and it fixed my problems.
mrvanx said:
USE the search function dude
Hermes vista config guide
Click to expand...
Click to collapse
I already tried that guide... still not working. Ill try disabling the firewall
go to settings->connections->usb to pc and then check Enable Advanced network functionality.
If that doesn't work remove/uninstall htc sync device, unplug device and plug in device to reinstall the htc sync device after you have set the usb to pc connection settings.
Also try using a different USB cable and plugging it into a different port, you never know, it could just be something defective.
But I'm putting my money on the firewall
I had a problem connecting my 8525 to my Vista machine. It would say connecting but it would never finish 'connecting'. It took a while but finally I figured out what was causing it. It was the 'recording' .wav files in the notes directory that were causing the issue. If you have any .wav files in your notes directory I'd suggest moving them to say your SD card or deleting them. That fixed the 'connecting' problem for me and since I did that it's been syncronizing fine ever since.
I tried everything listed in here at once.... something worked I should have done each step by step to pinpoint what exactly... but its working now. Thanks everyone!
NYKUNLV said:
I tried everything listed in here at once.... something worked I should have done each step by step to pinpoint what exactly... but its working now. Thanks everyone!
Click to expand...
Click to collapse
Same for me. I had a load of problems getting the Mobile Device Center working with my HTC TyTN. First I was unable to even install the driver when I first connected my device. The "add new hardware" wizard always tried to connect to Windows Update and install an updated driver which then failed. The solution was to let it fail and manually install an older driver from the list using the icon in Device Manager. After that I could start Windows Update and download the latest update.
Then I had the same problems as you describe. When I started WMDC it just hung while displaying "Connecting". Looking in the task manager I noticed that the wmdc.exe process was consuming more and more memory, up until something like 250 MB, after which WMDC just showed "Error". Finally I got it to work. It is hard to pinpoint exactly what I did to fix it. I know that the "advanced network features" under USB in connection settings on the TyTN need to be ticked and the device showing as a Windows Mobile Device instead of HTC USB Sync.
Initially I did a hard reset of the TyTN. Further, I manually unistalled and reinstalled the driver in Device Manager a couple of times. I tried to reboot both the computer and the TyTN several times. Also, I did restart the "Windows Mobile-based device connectivity" service after plugging in the cable. Finally it just recognized my device and I could setup the partnership. Now I can sync over bluetooth too and skip the cable.
HTC phone support was not very helpful with this problem. "We will call you back". Yeah right.
Mobile cofiguration:
Dopod 838 Pro
LVSW 4/17/07 WM6
Hard SPL
PC configuration:
Windows Vista Business Edition
I encountered the same problem. Currently able to sync back by hard resetting my device. The USB to PC connection on settings does not appear to affect the sync problem.
I suspect that the problem arise when I originally sync with an XP machine.
What worked for me was to enable the advanced usb setting on the phone as mentioned...then while the phone is still plugged in, I removed everything associated with the phone from device manager on the pc. Once that was done, I unplugged the cable, waited a few seconds, and plugged it back in (with the advanced usb settings still checked.) Worked like a charm with WMDC.
I had problems with all sorts of "connectivity" in Vista, including connecting up my Trinity, and setting up my xbox 360 as a media extender.
As soon as I uninstalled MS One Care it all started working.
i have tried several soft resets, hard resets, uninstalling activesync, reinstalling activesync and none of my computors will recognize my mogul. i have checked settings and for the life of me i can't seem to figure whats going on. can anyone please help?
Try this, go to:
Start > Settings > Connections tab > USB to PC
Uncheck "Enable advanced network functionality"
My VX6800 will not connect to Active Synch with this enabled. Hope it helps.
Ks.
same boat...
i have the same problem. uncked the advance network settings, no go.
have synced before.
now looks like pc doesnt even see ppc plugged in.
wierd cause usb will charge phone but no connection.
One other thing I had noticed on mine during all this was that once the phone was in this state I would have to manually stop Active Sync on the phone and then reconnect to the PC.
try deleting the activesync partnership on the phone (not the pc)
Where do you do that at?
wwillie said:
Where do you do that at?
Click to expand...
Click to collapse
In activesync under menu|options|delete
I don't know if this is relevant to your issue but I had the same problem however, I was connecting my phone to my PC via a USB hub. I connected great the first time and when I tried to connect the second time Active Sync on my PC would not find my phone. What I ended up doing was unplugging my printer from the USB port on my PC and plugging my phone directly into the PC and it found it fine. This also happened with a card reader I have. I guess what I'm trying to say is that if you aren't plugging your phone directly into the USB port on your PC that may be what's causing the problem.
i have looked in the activesync on my mogul and the options isnt bold face print. the options is empty. im at total loss. i call a sprint rep and they said it was the phone.
I had the same problem, it went away when I updated the ROM!
Active sync worked for a about a week, it would not connect so that I could install applications, albeit I could browse the device using the explorer function.
(all of the following failed: deleted active sync profiles, disabled firewall, reinstalled activesync, hard reset and tried to use sprite backup restore (for contacts, which failed))
qu1nn
quinn, how did u flash a new rom if u can't activesync?
Try everything here first:
http://forums.microsoft.com/windowsmobile/ShowPost.aspx?postid=2620369&siteid=65
Then try a hard reset before flashing.
still stuck
i read the microsoft forum and to be honest nothing there helped me. there was another person on there that had the same issue but no one there seemed to resolve it. has anyone found a workable solution? i have read in another forum that i would have to call sprint because it might be an issue with the phone. i would try that venue except my phone has been flashed to cricket. any suggestions?
I had the same problem after spending lotof time trying all the things already posted, I find a solution that worked for me I hope works for you
in your pc go to:
C:\Program Files\Microsoft ActiveSync
then find WCESMgr.exe right click in the mouse and doble click run as
then type your login and you should be able to get back your sync
hope it work sfor you
try this... http://forum.xda-developers.com/showthread.php?t=349997
I noticed that on Windows XP you have to uncheck the Enable advanced network functionality. If this does not resolve your problem Try plugging your phone into a different usb port on your computer. If this resolves your issue, You should consider deleting the phone from Device Manager. When you plug it in again it will reinstall the drivers and work.
On vista I have not experienced these issues. You can leave the Advanced network func checked.
Hope this helps,
DaWar
dawarrior_vex said:
I noticed that on Windows XP you have to uncheck the Enable advanced network functionality. If this does not resolve your problem Try plugging your phone into a different usb port on your computer. If this resolves your issue, You should consider deleting the phone from Device Manager. When you plug it in again it will reinstall the drivers and work.
On vista I have not experienced these issues. You can leave the Advanced network func checked.
Hope this helps,
DaWar
Click to expand...
Click to collapse
yo I did this on my mogul and my computer recognized it but as a hardware. IT said something like this:"htcusbplug" i installed it but it still doesnt open up activesync.
@ artenis: im having the exact same problem...wont recognize the device at all, even though it charges fine...(im running alex's wm6.1 beta 2 rom...could wm6.1 have something to do with it?)
i had the exact same issue with my sprint mogul, tired everything, formatted my laptop, reinstalled activesync, hard and soft reset the phone, tried other usb/computers, nothing. luckily i have sprints EPP and just took it to the store for a swap for a new mogul, got a new box and everything.. good luck
Same problem with Vista Ultimate 64bit
I had the same issue with my desktop, but after trying everything I could think of, decided to give Microsoft a try.
The drivers included in the pre-installed version of Windows Mobile Device Center would not allow the computer to recognize the Mogul, so I simply reinstalled the application from here: http://www.microsoft.com/windowsmobile/devicecenter.mspx
Everything works fine now.
so i thought i'd give vista's "windows mobile device center" a try on my vista laptop, and wasn't surprised to find that i couldn't get it to recognize my phone. i was surprised to find that the xp computer that i've been using with activesync for a long time suddenly stopped recognizing my phone as well.
up to now i've hard reset phone (dcd 3.04, 3.37 radio) and reinstalled activesync 4.5. no dice. please if anyone can help me troubleshoot this thing i'd be way grateful. why has my phone stopped communicating with my computers?
For WM 6 devices, on Vista you must upgrade to Windows Mobile Device Center 6.1.
i downloaded and used 6.1 on my vista machine, but it didn't work. any other ideas? i think there may be something that changed on the phone, because now, activesync won't work either...
...bytheway, the phone will charge when plugged into either, but that's about it.
...bytheway, the phone will charge when plugged into either, but that's about it.
Click to expand...
Click to collapse
Just for ****s and giggles, have you tried the following:
1. Using a different usb port
2. Blowing the dust out of the port on the phone
3. Using the Y adapter that came with the phone in between the sync cable and the phone
First, plug into the USB, wait for the Windows new device chime, see if anything occurs in the WM Activesync.. If no Activesync connection is made (after the 'connecting' has stopped) then unplug and plug in back in another USB port. Do that at least 4 times (cycling between ports...even the same may eventually work) to see if you have a success.
Restart your PC, Soft-rest your phone and try again.
If still nothing, then don't bother plugging your phone in and then Run As An Administrator the attached batch file and then under View 'Show Hidden Devices.' You'll now see all devices that have ever been installed and retained for your OS, with the faded devices as those not currently attached/active.
Rather than the batch file you can open up a Command Promp Window with Administrator access (Start\Programs\Accessories\Right Click on Command Prompt and Run As An Administrator)
(I usually keep that batch file accessible in the root of my OS partition, just to keep it easy to clean out legacy device drivers that can cause problems.[/i])
Enter:
set devmgr_show_nonpresent_devices=1
start devmgmt.msc
Uninstall
Network adapters\Microsoft Windows Remote Adapter
Portable Devices\PocketPC
Then under Programs & Settings uninstall the Windows Mobile Device Center upgrade, and then reboot your PC. Reinstal that Device Center 6.1 update and then again connect your phone with the USB. (for the XP machine you can do all of the and unistall/reboot/reinstall the ActiveSync 4.5.
(note to self or another.....these steps to be added to the Wiki for ActiveSyn issues)
well, i'm thinking that the "****s and giggles" have it. i blew into the port, plugged her in, and it connected to my xp machine, just like days of old. after about 3 minutes though, the connection dropped, and i've not been able to get it going again since. i think this rules out any software/settings problem, and looks like it's a hardware issue. i'll try cleaning it one more time a little later, and if no go, i'll have to figure a way to re-flash the stock rom (i only have a 6gb card...) and send the beast back. thanx for the input, guys (specially keystone, dang man that was one badass post with some instructions that will help someone, i'm sure.)
Do you have the Y adapter that came with the phone? The one with the audio jack and the 5 pin mini usb on one end and the 11 pin mini usb on the other? The reason I ask is because for some reason HTC decided to put an 11 pin mini usb connector on our phones, yet supply us with a data cable that's standard 5 pin mini usb. If you have it, just humor me and try it and see if it keeps the connection.
Oh and P.S....the "****s and giggles" wasn't just a shot in the dark. I've solved many activesync problems for people before using all 3.
I actually hadn't used the cord without the Y-adapter untill today. both ways yeild the same result.
Another Activesync problem
I've been on vacation the last week and while away i had to do a clear storage..anyway, my phone was fine but when i connect thru activesync i get an error code : 85010014 and my contacts list doesnt get updated...:S can anyone out there give me some advice or do i hafto start from scratch?
Also is there a way to find my contacts on my comp?
jinx01 said:
so i thought i'd give vista's "windows mobile device center" a try on my vista laptop, and wasn't surprised to find that i couldn't get it to recognize my phone. i was surprised to find that the xp computer that i've been using with activesync for a long time suddenly stopped recognizing my phone as well.
up to now i've hard reset phone (dcd 3.04, 3.37 radio) and reinstalled activesync 4.5. no dice. please if anyone can help me troubleshoot this thing i'd be way grateful. why has my phone stopped communicating with my computers?
Click to expand...
Click to collapse
Well the hoop jumping is fun and all but I think if you uncheck the "Enabe advanced network functionality" in Start > Settings > Connection > USB to PC it may help.
Damn! That was simple. I unchecked the "Enabe advanced network functionality" box and I'm up and running! I'll save the hoops for later. Thanks!
treeboy said:
Well the hoop jumping is fun and all but I think if you uncheck the "Enabe advanced network functionality" in Start > Settings > Connection > USB to PC it may help.
Click to expand...
Click to collapse
This is the fix almost 90% of the time......
treeboy said:
Well the hoop jumping is fun and all but I think if you uncheck the "Enabe advanced network functionality" in Start > Settings > Connection > USB to PC it may help.
Click to expand...
Click to collapse
Worked for me. Thanks!
ok ive tried all except the hidden devices thing (gonna try it now) and no go will post if it works oh im on DCD's 3.2.6 rom and the 6.1 of device center and i dont think it has anything to do with it but i just installed 2007 outlook
treeboy said:
Well the hoop jumping is fun and all but I think if you uncheck the "Enabe advanced network functionality" in Start > Settings > Connection > USB to PC it may help.
Click to expand...
Click to collapse
Hi, thanks that work for me fine too
my mogul has been giving me crap with vista and xp for weeks. Nothing can solve it. I've re-flashed, downgraded, used different ports, different cables, modified the USB to PC settings.
Add this to the list of things that randomly seem to be a problem for this phone.
I had a similar situation, none of the software based suggestions fixed it. Wiggling the cord around would sometimes connect, but soon thereafter, my phone stopped charging. The USB port was the culprit, so be careful.
I'm sure everyone who was having troubles figured out solutions, just thought I'd add in my dealings with this.
I just had the phone activated today (yes I bought used) and brought it to work to sync with my work outlook, well the usb cord would charge the phone but give me nothing but errors in the way of actual data connection. I was a little bummed this afternoon thinking I bought a partially broken phone. But WHILE HAVING THE PHONE CONNECTED ( I bold because I had done this multiple times while not connected and had no results) I opened the Comm Manager and clicked on the sync button at the bottom, suddenly my computer could recognize my device and I was sync'ing like a mad man.
Very possibly a stupid thing I should have done from the start, but I don't know any better since I'm brand new to all of this. I only post in hopes of helping another bummed out soul as was myself
I an running a HTC TyTN-II 4550 phone (WinMo 6.1) on a desktop PC (WinXP).
I couldn't get Activesync 4.5 to work either, but there were obvious reasons--my version of Office 2000 isn't supported (2003 is the earliest, I think) and IE and Outlook are not set as my default mail clients (-and that's how I like it-).
I didn't really need Activesync but I did want to be able to get files on and off the phone from my desktop PC through the USB cable. When I'd connect the phone, Activesync would automatically start up and spin the little logo for a while and then say "connection couldn't be made" and then I couldn't do anything--even move files on and off the phone.
What I found works is this:
1) open the Task Manager, and kill the wcescomm.exe process.
2) navigate to the folder that Activesync is installed in, and run the file named WCESMgr.exe.
3) that will popup a window, asking if you want to sync, or cancel. Press [cancel]
4) the normal Activesync window will come up, and the choices for "Sync" and "Schedule" will be greyed out, but the "Explore" button should work.
Sometimes I can disconnect and reconnect the phone without going through steps #1-#4, but not always.
With the "Explore" window you can drag files on and off the device.
I tried dragging small Word and Excel docs on and off; both converted properly when dragged onto the phone, but only the Word file would convert again when dragged off.
The phone will access the internet through the USB when hooked up this way, also.