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Hi all,
I have searched and searched for this around many forums including this one and found nothing to help me, so finally logged a call with Orange Premier, who after about 3 weeks of calls back and forth finally told me that after speaking with tech support that they are aware of an issue affecting the HTC Touch HD and some of their Balckberry's which is that the devices do not download MMS messages!
So if you have this problem, I suggest pestering Orange until they release a fix of some sort, at the moment they have no fix but are apparently working on it!
Update:
Orange finally suggested registering the SIM card which came with the new Touch HD as I should have registered it anyway so they know what phone I have and this seems to have fixed it - let me know if this works for you!
Update
D'oh - Spoke too soon!
Seemed to work for while but now no longer works without disconnecting the Orange Internet GPRS connection first, and even then it is hit and miss!
This is really annoying and Orange's stand is basically there is nothing we can do. No way I will be staying with orange when my contract is up, after 14 years of being an Orange customer
Wow - I thought it was just me! Thanks, and please keep us updated.
I have downloaded MMS on Orange UK, but I had to go to the Orange site and find the MMS settings. Once they were done I receved MMS and then noticed I had no internet connection (over gsm). So I went to the Orange site and entered the settings for OrangeInternet - the mobile internet worked again, but now I can't download MMS.
It's the lesser of two evils for me not to have MMS. But would like it back
foaf said:
Wow - I thought it was just me! Thanks, and please keep us updated.
I have downloaded MMS on Orange UK, but I had to go to the Orange site and find the MMS settings. Once they were done I receved MMS and then noticed I had no internet connection (over gsm). So I went to the Orange site and entered the settings for OrangeInternet - the mobile internet worked again, but now I can't download MMS.
It's the lesser of two evils for me not to have MMS. But would like it back
Click to expand...
Click to collapse
Can't say I've experienced this problem.
I generally upgrade to a new ROM every week and when phone first starts, connection settings are automatically setup for you.
If you don't want to wait for Orange to release a fix, try using a different ROM and see if this works for you
I have this problem also.
I called up orange and they basically told me that the MMS i was receiving was too big.
The limit apparently is 300k. I tested this by sending from a blackberry and the MMS > 300k didn't download, but the MMS < 300k did download.
Pretty poor that there's a limit on it as some phones don't reaize the content before sending.
I'm missing out on a good few messages because of this
That's interesting Scotia, but the mms's I am recieving are from people with rubbish camera pics so I'm not entirely sure that's the reason - but I will test.
Hey Guys,
Rang Orange again today as I am getting really annyoed with this, I am planning a wedding atm and the missus is constantly sending me MMS of photos she has taken for colours of bridesmaids dresses and flowers etc.....not that I am really interested but I pretend I am!!!
Anyway, the outcome of this latest call was that I was told to ring HTC direct and they sent me HTC's phone number.....I rang HTC, they told me that they could come and collect my phone run diagnistics on it and let me know if it was an issue, however they would not provide a replacement and the whole process would take a couple of weeks!
I said this was not acceptable and was there not a fix for it, were they even awar of it? The answer was that it was an orange branded phone and they don't issue ROM updates that orange do and to call them!
I called orange back told them the good news, that it was infact their problem to deal with....with which they said they will go back to technical support!
In the mean time I have done anther hard reset and it seems to have downloaded a message, but then once my poush email etc is setup again it stops downloading MMS again. So I think it is to do with having two connections running at the same time Surely this is not acceptable!
I also asked orange for another phone until they got a fix, told them I wanted either a different brand phone or another HTC model until they had a fix. Apparently the system will not allow this!!!
I know I could flash another ROM, and I would class myself as pretty technical - but I don't see why I should have to do this and also I will then get no support from Orange if I am on a non-standard ROM? Also where to start, there are so many ROMS floating about, which one to choose?!
Anyways, thought I would keep you all posted.
Cheers,
James
james, i have also noticed this and am wioth orange.
It was working fine, then stopped receiving mms, but email worked ok, so i checked online and went through the mms settings, this fixed problem, and was again able to receive mms, but email didnt work - it is a problem with the mms settings and internet settings running at same time.
when you check the connections folder, and manage existing connections - only orange internet is present. if you try to add the mss settigns it says they already exist, and wont let you add them, i think maybe if we try that, but call them a diff name maybe it`ll work, i will give it a go and report back.
t3rm3y - I wonder if you may be onto something there! I don't have time to test atm but let me know what you find out and then I will try it this afternoon
My brother who is on the Three network sends MMS to his girlfriend and she gets it instantly but whenever he sends it to me, i never get it.
Must be a vodafone thing, maybe a HD thing, who knows.
Psygnosis84 said:
My brother who is on the Three network sends MMS to his girlfriend and she gets it instantly but whenever he sends it to me, i never get it.
Must be a vodafone thing, maybe a HD thing, who knows.
Click to expand...
Click to collapse
According to Orange that is a Vodafone issue, as they started telling me that they knew of a problem sending messages to vodafone, that sometimes a message doesn't get through and other times it is received more than once, but it was a problem with Voda not Orange. That didn't help me as I am trying to send and receive between two Orange handsets which doesn't work!
I also have problem with MMS not downloading
to get them downlonaded I close active sync then disconnect all data connections , then moments later the MMS connection is remade and MMS downloads OK
EyeBees said:
I also have problem with MMS not downloading
to get them downlonaded I close active sync then disconnect all data connections , then moments later the MMS connection is remade and MMS downloads OK
Click to expand...
Click to collapse
thats exactly what i have had to do .
close all data sessions , then it receives the mms .
Sorry for the bump but im so glad i found this thread ! Thought it was just me. I've been on the phone to orange about 6 times to sort this out and it still doesn't always work. Any signs of progress from orange ?
Just want to bump this thread again as I'm having the same trouble with Orange, I can only send mms's if I disconnect all currant data connections
B.T
You need to create an Orange MMS profile under connections. I leave mine on "orange internet" but if I receive an MMS change it to "orange MMS" just to download the message, then change it back. Works Ok. The MMS technical helpdesk gave me a walkthrough to set up the MMS settings.
skribzy said:
You need to create an Orange MMS profile under connections. I leave mine on "orange internet" but if I receive an MMS change it to "orange MMS" just to download the message, then change it back. Works Ok. The MMS technical helpdesk gave me a walkthrough to set up the MMS settings.
Click to expand...
Click to collapse
Thats more of a work around, similar to closing all data connections mentioned above.
Thing is, the MMS should download without any intervention. So there is a problem that needs fixed.
Orange hit me off with this rubbish when i called them also, only for me to tell them that i already have the Orange MMS profile setup correctly in my phone.
Then they told me that it's bacause the MMS is too big.
But now i have tested large pic sizes by disconnecting all data connections and i can receive the MMS no problem.
Think i'll give them a call tomorrow again and see if there's any chance they can get this sorted.
Just off the phone to Orange.
The guy i spoke to said he had the Touch HD handset and had the same problems.
Told me to do the following :
Start > Programs > Quick GPS > Menu > Options : Untick 'Auto download when data expires'
Start > Programs > RSS Hub > Menu > Options : Auto Update Mode should be set to 'No Auto Update'
Start > Settings > System Tab > Windows Update > Menu > Connections : Untick 'Use my data plan to check for and download updates'
Manila Weather Tab > Menu > Settings : Untick 'Download weather automatically'
Now i know this seems again more of a workaround than an actual fix, but to be honest, i don't think Orange are going to provide a permanant fix for this.
I have tried 3 MMS messages so far and they all have worked with no problems.
I'll keep monitoring it and update if i have anymore issues.
i can download mms and go on internet, but cant send stupid things. tried the mms account on the manage settings tab, but dont help, tried the turning off auto update idea, still no help, its well annoying.!!!
I got my HTC Touch HD on monday and all has been fine and have been getting mms with no problems, out of interest I followed scotia_rfc's work around and discovered that my phone was default set up as he had listed, I didn't have to make any changes etc. Perhaps Orange have twigged to this and are now sending out all new Touch HD's configured this way?
I'm expecting my HD tomorrow, will let you know how mine is set up
Dave
i've had people send me sms's apparently but they haven't come through. sometimes a soft reset fixes this but it keeps happening. any ideas?
i'm on the stock telstra rom in australia.
Mine get stuck in the outbox, and I've used several different roms...
this is getting really annoying, I almost ended up single because my phone ****ed up!
Have you changed anything recently on your phone?
Have you tried going to settings > connections > connection setup and manually running connection setup again?
Also try going to settings > connections > advanced network > sms service and setting this to GSM or GSM preferred
I put a new rom on it since it didnt work in the last one... and the one before that.
It's like, they get stuck in the outbox and all of a sudden they all get sent, like a day or two after.
I have GSM now, since I read that somewhere, but I cant get into "manual" settings, seems like it's fixed to auto once i select it?
Fallen Spartan said:
Have you changed anything recently on your phone?
Have you tried going to settings > connections > connection setup and manually running connection setup again?
Also try going to settings > connections > advanced network > sms service and setting this to GSM or GSM preferred
Click to expand...
Click to collapse
i haven't changed anything other than install some cabs, games, midomi, etc. i'm not much into the nuts and bolts of the os other than having hd tweak.
i have my phone set to "wake up on new sms" using hd tweak, at one point i saw my phone wake up but nothing happened. i found out later someone tried to send me an sms at that time. so it's obviously an issue with the phone.
i followed your advice and set sms service to gsm. previously it was on gsm preferred.
thanks for the advice!
Hey, just wondering if those on T-Mobile UK with the HD2 have had any problems with MMS? I've had the phone a couple of months but never tried MMS, until someone tried to send me one the other day. I got the message and when i tapped on it, its asks me to download the pic, i tap download and in the notifications it says unable to download.
I've tried getting T-Mobile to send the settings again to no avail, and have tried the sim in an old phone and MMS works fine. I've tried manually entering the settings and deleting the original ones but still doesn't work.
So i'm thinking its something with the HD2 rather than T-Mobile, but would just like to confirm with someone else's settings. Anyone any ideas?
Proc28 said:
Hey, just wondering if those on T-Mobile UK with the HD2 have had any problems with MMS? I've had the phone a couple of months but never tried MMS, until someone tried to send me one the other day. I got the message and when i tapped on it, its asks me to download the pic, i tap download and in the notifications it says unable to download.
I've tried getting T-Mobile to send the settings again to no avail, and have tried the sim in an old phone and MMS works fine. I've tried manually entering the settings and deleting the original ones but still doesn't work.
So i'm thinking its something with the HD2 rather than T-Mobile, but would just like to confirm with someone else's settings. Anyone any ideas?
Click to expand...
Click to collapse
I'm not having any problems. I did run a custom ROM a while back that displayed the same problems you mention, no matter what I did with the settings it wouldn't send or download. Not had a problem since though. Have you tried running the connection wizard again? (settings tab-menu-all settings-connections-connection setup) Might be worth a go.
Your provider settings govern how your phone handles MMS. You should be able to download the settings automatically, or enter them manually. I'd call them and ask how to configure MMS.
Got it working, tried what leoni1980 said, which i've tried about 10 times last night. And it worked lol, don't know why it just started working but cheers.
I am having the same issues - custom ROM, now won't download MMS.
It's refreshed the settings to -mobile UK, which is a start, but it doesn't seem to want to download
I have had the same issue on some custom roms, just seems that some work and some don't. I use Artemis v27 and not had any problems although I did have to reset my connection setting to start with as posted above. I also have 3G setting set to auto mode, although I don't know if this has anything to do with it.
Hi everyone,
I'm new here and this looks like a good place to learn about all things WinMo
Unfortunately, i think i may have donw something to my HD2 and now it wont let me on the internet. It says at the top its connected via 3g or whatever's the strongest connection. But whenever i try to launch anything requiring the internet it comes up saying its unable to connect and to try again.
I've had the phone 3 months and its been fine. THe only changes i've made from standard is adding cookies home tab (which im sure didnt do anything) the only other thing i did around the time of it stopping working is using tree size mobile i selected "Load Default Settings" could this have done it??
I've also just noticed it wont let me call people, it just does 3 beeps and hangs up even in strong signal.
Any help on this would be greatly appreciated,
Thanks,
Mark
Have you paid you're bill lol
anyway settings>connections>then take a look in connections see if all you're settings are still there if not go back a page and hit up connection set-up and it should put you're settings back in have a soft reset and try again call wise not sure, could be a problem with the phone that requires a hard reset(back to when you first got the device)
I'll enquire bout the bill, shouldnt be though, cos when you get cut off it doesnt let you connect to 3g, and when you call its just says connection to this number is restricted on this phone...which it isnt doing, its just not calling at all.
Been into settings and everything is on and i've done the reconfiguration to Vodafone and its still the same.
Hi there,
I'm using CM 12.1, 20150817 version. It's working well, apart from one really annoying thing:
My wifi will not reconnect to networks. Or at least most of the time.
If I set up a new network, it all goes very well, but as soon as I'm out of reach and come back in reach, something goes wrong. My phone sees the wifi network, but doesn't connect. It's in the list of available networks, but just doesn't connect at all. If I manually tell it to connect, nothing happens. The only way to get wifi data again is to tell my phone to forget the network and hook up to it again.
It's not just my home network. It also happens with the work network.
I told it to not avoid bad connections, so that can't be it, besides, the connection is typically very good. Other devices hook up without problems.
Any clues as to what could be going wrong here and how to fix it? My mobile data is going through the roof because of this.
Another thing, less annoying, but probably quite important to the developers is this odd phenomenon:
I traveled to China recently (from Holland) and after I arrived, I set the timezone manually to Chinese time zone. After doing that, time is in sync with local time.
After I did a reset, the phone's clock had shifted on hour back. The local time was off by one hour, and so was the time my phone showed for my home timezone.
I had to manually set the time to the right time, for things to be normal again.
Same happened on the way back, but the other way around. After a reset, the phone's clock was suddenly an hour ahead.
One other thing; somewhere in the last update I managed to loose root privileges. How do I get it back? I would like to give some apps root access.
Cheers,
Menno
Mainow said:
One other thing; somewhere in the last update I managed to loose root privileges. How do I get it back? I would like to give some apps root access.
Cheers,
Menno
Click to expand...
Click to collapse
Hey, Im not too sure about the Time changing problem, but I've found on CM12 that Root Access is disabled by default.
You need to open Developer Settings, Root Access; then change the setting accordingly.
Hope that helps
Mainow said:
Hi there,
I'm using CM 12.1, 20150817 version. It's working well, apart from one really annoying thing:
My wifi will not reconnect to networks. Or at least most of the time.
If I set up a new network, it all goes very well, but as soon as I'm out of reach and come back in reach, something goes wrong. My phone sees the wifi network, but doesn't connect. It's in the list of available networks, but just doesn't connect at all. If I manually tell it to connect, nothing happens. The only way to get wifi data again is to tell my phone to forget the network and hook up to it again.
It's not just my home network. It also happens with the work network.
I told it to not avoid bad connections, so that can't be it, besides, the connection is typically very good. Other devices hook up without problems.
Any clues as to what could be going wrong here and how to fix it? My mobile data is going through the roof because of this.
Another thing, less annoying, but probably quite important to the developers is this odd phenomenon:
I traveled to China recently (from Holland) and after I arrived, I set the timezone manually to Chinese time zone. After doing that, time is in sync with local time.
After I did a reset, the phone's clock had shifted on hour back. The local time was off by one hour, and so was the time my phone showed for my home timezone.
I had to manually set the time to the right time, for things to be normal again.
Same happened on the way back, but the other way around. After a reset, the phone's clock was suddenly an hour ahead.
One other thing; somewhere in the last update I managed to loose root privileges. How do I get it back? I would like to give some apps root access.
Cheers,
Menno
Click to expand...
Click to collapse
Are you running a Lollipop modem? If not, flash a Lollipop modem.
LogicalJunkie549 said:
Hey, Im not too sure about the Time changing problem, but I've found on CM12 that Root Access is disabled by default.
You need to open Developer Settings, Root Access; then change the setting accordingly.
Hope that helps
Click to expand...
Click to collapse
Thanks, but how do I find "Developer Settings"?
I went through the system settings and couldn't find it.
Cheers,
Menno
Lennyz1988 said:
Are you running a Lollipop modem? If not, flash a Lollipop modem.
Click to expand...
Click to collapse
Hi Lenny,
OK, thanks, but how do I find out if I'm running the right modem?
Or where does one find the right modem? I just flashed the files from this thread: http://forum.xda-developers.com/gal...lop/exclusive-antaresone-alucard24-s-t3066696 , using TWRP. I came from the previous version 12.0, but my OTA update had failed, so I did a clean install.
I'm assuming the correct modem would be in the zips?
If not, where can I find it?
Menno
Mainow said:
Thanks, but how do I find "Developer Settings"?
I went through the system settings and couldn't find it.
Cheers,
Menno
Click to expand...
Click to collapse
Oh, go into About Phone, then find Build Number.
You have to tap at this button 7 times in quick succession and it should enable the Developer Settings back in the settings menu.
Be careful messing around in Developer Settings though, some options in here are harmless, but others can really screw with your Android