Hi all,
I have searched and searched for this around many forums including this one and found nothing to help me, so finally logged a call with Orange Premier, who after about 3 weeks of calls back and forth finally told me that after speaking with tech support that they are aware of an issue affecting the HTC Touch HD and some of their Balckberry's which is that the devices do not download MMS messages!
So if you have this problem, I suggest pestering Orange until they release a fix of some sort, at the moment they have no fix but are apparently working on it!
Update:
Orange finally suggested registering the SIM card which came with the new Touch HD as I should have registered it anyway so they know what phone I have and this seems to have fixed it - let me know if this works for you!
Update
D'oh - Spoke too soon!
Seemed to work for while but now no longer works without disconnecting the Orange Internet GPRS connection first, and even then it is hit and miss!
This is really annoying and Orange's stand is basically there is nothing we can do. No way I will be staying with orange when my contract is up, after 14 years of being an Orange customer
Wow - I thought it was just me! Thanks, and please keep us updated.
I have downloaded MMS on Orange UK, but I had to go to the Orange site and find the MMS settings. Once they were done I receved MMS and then noticed I had no internet connection (over gsm). So I went to the Orange site and entered the settings for OrangeInternet - the mobile internet worked again, but now I can't download MMS.
It's the lesser of two evils for me not to have MMS. But would like it back
foaf said:
Wow - I thought it was just me! Thanks, and please keep us updated.
I have downloaded MMS on Orange UK, but I had to go to the Orange site and find the MMS settings. Once they were done I receved MMS and then noticed I had no internet connection (over gsm). So I went to the Orange site and entered the settings for OrangeInternet - the mobile internet worked again, but now I can't download MMS.
It's the lesser of two evils for me not to have MMS. But would like it back
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Can't say I've experienced this problem.
I generally upgrade to a new ROM every week and when phone first starts, connection settings are automatically setup for you.
If you don't want to wait for Orange to release a fix, try using a different ROM and see if this works for you
I have this problem also.
I called up orange and they basically told me that the MMS i was receiving was too big.
The limit apparently is 300k. I tested this by sending from a blackberry and the MMS > 300k didn't download, but the MMS < 300k did download.
Pretty poor that there's a limit on it as some phones don't reaize the content before sending.
I'm missing out on a good few messages because of this
That's interesting Scotia, but the mms's I am recieving are from people with rubbish camera pics so I'm not entirely sure that's the reason - but I will test.
Hey Guys,
Rang Orange again today as I am getting really annyoed with this, I am planning a wedding atm and the missus is constantly sending me MMS of photos she has taken for colours of bridesmaids dresses and flowers etc.....not that I am really interested but I pretend I am!!!
Anyway, the outcome of this latest call was that I was told to ring HTC direct and they sent me HTC's phone number.....I rang HTC, they told me that they could come and collect my phone run diagnistics on it and let me know if it was an issue, however they would not provide a replacement and the whole process would take a couple of weeks!
I said this was not acceptable and was there not a fix for it, were they even awar of it? The answer was that it was an orange branded phone and they don't issue ROM updates that orange do and to call them!
I called orange back told them the good news, that it was infact their problem to deal with....with which they said they will go back to technical support!
In the mean time I have done anther hard reset and it seems to have downloaded a message, but then once my poush email etc is setup again it stops downloading MMS again. So I think it is to do with having two connections running at the same time Surely this is not acceptable!
I also asked orange for another phone until they got a fix, told them I wanted either a different brand phone or another HTC model until they had a fix. Apparently the system will not allow this!!!
I know I could flash another ROM, and I would class myself as pretty technical - but I don't see why I should have to do this and also I will then get no support from Orange if I am on a non-standard ROM? Also where to start, there are so many ROMS floating about, which one to choose?!
Anyways, thought I would keep you all posted.
Cheers,
James
james, i have also noticed this and am wioth orange.
It was working fine, then stopped receiving mms, but email worked ok, so i checked online and went through the mms settings, this fixed problem, and was again able to receive mms, but email didnt work - it is a problem with the mms settings and internet settings running at same time.
when you check the connections folder, and manage existing connections - only orange internet is present. if you try to add the mss settigns it says they already exist, and wont let you add them, i think maybe if we try that, but call them a diff name maybe it`ll work, i will give it a go and report back.
t3rm3y - I wonder if you may be onto something there! I don't have time to test atm but let me know what you find out and then I will try it this afternoon
My brother who is on the Three network sends MMS to his girlfriend and she gets it instantly but whenever he sends it to me, i never get it.
Must be a vodafone thing, maybe a HD thing, who knows.
Psygnosis84 said:
My brother who is on the Three network sends MMS to his girlfriend and she gets it instantly but whenever he sends it to me, i never get it.
Must be a vodafone thing, maybe a HD thing, who knows.
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According to Orange that is a Vodafone issue, as they started telling me that they knew of a problem sending messages to vodafone, that sometimes a message doesn't get through and other times it is received more than once, but it was a problem with Voda not Orange. That didn't help me as I am trying to send and receive between two Orange handsets which doesn't work!
I also have problem with MMS not downloading
to get them downlonaded I close active sync then disconnect all data connections , then moments later the MMS connection is remade and MMS downloads OK
EyeBees said:
I also have problem with MMS not downloading
to get them downlonaded I close active sync then disconnect all data connections , then moments later the MMS connection is remade and MMS downloads OK
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Click to collapse
thats exactly what i have had to do .
close all data sessions , then it receives the mms .
Sorry for the bump but im so glad i found this thread ! Thought it was just me. I've been on the phone to orange about 6 times to sort this out and it still doesn't always work. Any signs of progress from orange ?
Just want to bump this thread again as I'm having the same trouble with Orange, I can only send mms's if I disconnect all currant data connections
B.T
You need to create an Orange MMS profile under connections. I leave mine on "orange internet" but if I receive an MMS change it to "orange MMS" just to download the message, then change it back. Works Ok. The MMS technical helpdesk gave me a walkthrough to set up the MMS settings.
skribzy said:
You need to create an Orange MMS profile under connections. I leave mine on "orange internet" but if I receive an MMS change it to "orange MMS" just to download the message, then change it back. Works Ok. The MMS technical helpdesk gave me a walkthrough to set up the MMS settings.
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Click to collapse
Thats more of a work around, similar to closing all data connections mentioned above.
Thing is, the MMS should download without any intervention. So there is a problem that needs fixed.
Orange hit me off with this rubbish when i called them also, only for me to tell them that i already have the Orange MMS profile setup correctly in my phone.
Then they told me that it's bacause the MMS is too big.
But now i have tested large pic sizes by disconnecting all data connections and i can receive the MMS no problem.
Think i'll give them a call tomorrow again and see if there's any chance they can get this sorted.
Just off the phone to Orange.
The guy i spoke to said he had the Touch HD handset and had the same problems.
Told me to do the following :
Start > Programs > Quick GPS > Menu > Options : Untick 'Auto download when data expires'
Start > Programs > RSS Hub > Menu > Options : Auto Update Mode should be set to 'No Auto Update'
Start > Settings > System Tab > Windows Update > Menu > Connections : Untick 'Use my data plan to check for and download updates'
Manila Weather Tab > Menu > Settings : Untick 'Download weather automatically'
Now i know this seems again more of a workaround than an actual fix, but to be honest, i don't think Orange are going to provide a permanant fix for this.
I have tried 3 MMS messages so far and they all have worked with no problems.
I'll keep monitoring it and update if i have anymore issues.
i can download mms and go on internet, but cant send stupid things. tried the mms account on the manage settings tab, but dont help, tried the turning off auto update idea, still no help, its well annoying.!!!
I got my HTC Touch HD on monday and all has been fine and have been getting mms with no problems, out of interest I followed scotia_rfc's work around and discovered that my phone was default set up as he had listed, I didn't have to make any changes etc. Perhaps Orange have twigged to this and are now sending out all new Touch HD's configured this way?
I'm expecting my HD tomorrow, will let you know how mine is set up
Dave
Hi
I've searched all over this forum and I've even asked in various threads with this topic but no answer....
So basically i have email set to automatically sync every hour and I have HDTweak and set the disconnect data option to after 1 minutes....but it wont work. email will sync on time and get me any new emails, but the data connection will stay active forever until I personally turn it off.
I have even tried various combinations with HDTweak turning off data at 5 minutes and 10 minutes but no success. so frustrating to look at my phone and find the data connection has been on for 4 hours.....gaaaah help plezzzzzzzzzzzzz
thanks
Start>Settings>Phone>Data> "Disable data connections when device enters Sleep mode" (check that). Then just set your device to go to sleep after a minute or w/e you want.
Hope this helps
thanks for the reply svegetto
but i cant find that option... i have touch hd with original rom, when i go to into the start>settings>phone i dont have a data tab or option or anything that i can check that is similar to "disable data connections when device enters sleep mode." is there another way to access that option?
on the bottom along with the tabs (Phone, Services, Network, Band...) there should be two arrows < > which should let u scroll right giving you more tabs, one of which is Data. (I thought this was in all ROMs, but I might be wrong)
hmm nope i dont have it on mine...all i have is: Phone, Services, Network, Band, PIN/PIN2, Time Zones, More, and Advanced. and there's no data option in either the More or Advanced tab...i wonder why i dont have it tho? it seems that a lot of other ppl who have this phone have that Data tab and that your method works for them....?????
For me, it's between "Time Zones" and "More" so clearly you do not have this tab. The only thing that I can propose is changing your ROM to one with a Data Tab, though I totaly understand if that's not something you want to partake in (but incase you do, Dutty's ROMs have the Data Tab and I'm sure many if not most other ones do as well).
Actually another thing you could try on your current ROM is Schap's Advanced Configuration Tool which is similar to HDTweak (though I believe initially developed for the diamond, it still works on the HD). Here's a link: http://wiki.xda-developers.com/index.php?pagename=AdvancedConfig
Hope it helps
haha ive been meaning to look into changing my rom and i guess now i have a good reason to do so since no other methods seem to fix my problem Seems like I'll be having some reading to do lol, o and I'll definitely take a look at Dutty's ROMs
and again thanks for all your help
I often get sent MMS'es but I havent been able to download them.
I see the little icon stating that its downloading but it sits at 0% and eventually gives up.
It started happening ever since I upgraded with the lastest (official) rom avaliable from the HTC site.
Any idea whats wrong?
Thanks in advance.
Ah, this happened to me 3 days back.
Start -> Settings -> Connections tab -> Connection Setup
Make sure thats correct.
If it doesnt work, call your ISP.
Hey everyone!
Not long ago i bought this htc touch 2
But once in a while i get these network problems. Sometimes, it just cuts off after turning phone off and on. Sometimes it just says i have network, but no one can call in, or send sms. have tried this:
- turning off 3g
- reset the phone with two methods (back to factory settings, and just ordinary default settings reset)
- "restarted phoneoperating settings"
- tried two different sim cards
- searched for phone network, but phone says "cant register on chosen network etc."
looked around in phone settings, changing all sorts of things, but aint getting anywhere. getting furious!!
another thing, have tried to switch between gsm, and wcdma
All these changes seemes to work SOMETIMES...after the network disconnects again, i have to use some other settings. It doesn't work with just one simple setting....
soooo...anyone uptil now who have had these problem yet?its a bit frustrating to have a phone u cant use...as a phone...still cant ring or send msg.....
I've just bought a second hand omnia 7, i put my sim card in and went straight on facebook so i assumed it was fine.. i then realised i couldnt make calls or send texts, and none of my calls went through. i tried it on a different sim and had the same problem.. HELP
I also have this problem any help? I cant make/send calls or texts but can get on G and browse the internet, could this be a problem with the setting on the phone? APN's maby? done 2 factory resets and recieved a text from windows phone saying welcome but thats all it will do....
I have the same problem, after some time. Messaging and calls stop working...
Has anyone come up with a fix for this?
I have full signal on an unlocked Omnia 7 but it is a simple case of not being able to make any calls or texts (or receive them for that matter).
Maybe they tamperd in Diagnostic Tools. I messed aroun and had a hard time restoring the radio settings. Look for diagnostic codes here you find a toon if codes to use. Hit this in your dial pad and you install and start the diagnostic tools.
##634#
You need to find the codes (cant remember em im afraid) that gives access to gsm/3G section.
Just had to look =P
- Hit *#32489# and you get to Cyphering. Mine is on
- Hit back once and you can press [5] RRC (HSPA). Mine is set to REL6
- If you back to the side where we could find the above [5]RRC option, you have below a Dual Mode setting. Mine says "Not ACT"
- When you type in *#32489# you can press back 2 times. There you can select option [7] Network settings. In there you can look if stuff is in automatic modes. Like...
[2] Band selection, mine is in automatic.
Well, there you have it. Something to compare to a working device. A hard reset won't put these values to default so you will have to look for your self. Now be carfull in there, you can do more damage if you dont acctully read what the pages says. If you understand what im saying, there should be no problems. Check out your settings and compare to mine. Se any diff just set it like i given advice on. Hope this helps..
Cheers for the advice but it hasn't helped as I have the same settings as you, another thing to add whenever I do try to make a call it comes up "00:00 Call Ended". I hope that may help someone in diagnosing the problem.
Have you tried downloading the Samsung Network Profile tool from Marketplace and then changing the Active profile to your SIM card?
Hvae you tried putting an unbranded ROM on? (even an old one as Zune will update with the unbranded ROM!!)
Same problem tried different ROMS but still have "Emergency Only".
The SIM is OK.
anybody found a fix for this problem ? im also suffering but the phone will receive texts and voice-mail on the orange network, it was on orange before i got it unlocked.
thanks hope there is help out there