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Hello guys,
Currently I have an HP Ipag h6315 running Windows Mobile 2003. I have setup 2 emails account on my PDA ( Gmail & Bellsouth ).
I set both accounts to connect and retreive new messages every 2 minutes; however, only the account "checked" under ACCOUNTS will be the one that connects and retreive the email messages.
Shouldn't both accounts connect every 2 minutes and get new messages?
for example:
- If i go to inbox, it'll default to the inbox of whatever account i have checked under "accounts". if i check bellsouth, i'm able to see my messages from my bellsouth email address; however, after i close it and go back to the today screen, then only "Bellsouth" will connect and get new emails every 2 minutes.
- If i want Gmail to be the one to connect the every 2 minutes then i would have to go to inbox and check Gmail in order to gmail to be the one to connect every 2 minutes.
I dont know if that's the way its supposed to be, since i have set the option to connect every 2 minutes on both accts.
If anyone knows of this issue and happens to have a solution for it, i really appreciate it. Or perhaps is just a non-fixed bug.
thank you in advance,
Will V.
Unfortunately I think it's a bug in the Universal. I've been dealing with this problem since I got my Universal several months ago. Originally I thought it was a Windows Mobile 2005 problem, but I've had confirmation from several Wizard users (which is also WM2005) that their devices will check multiple accounts automatically.
For the time being I've gotten used to making sure my universal is always on my most important account and simply switching to my other account and manually checking it periodically. I'm hoping that this will be fixed in the next ROM upgrade.
Brett
Same problem for me in my Qtek 9000. Only the "active" account cheks mail automatically, no the others accounts. I´m asking for the solution in several forums but no possible. I think is a problem on WM5.
Actually it might be a problem with both WM3 (what i'm using) and WM5 (what you guys are using) kind of sucks to be having to switch in between accts in order get your new messages... if that's the case, that's a quality that the blackberrys will always outperformed the Windows mobile devices.
I'm sorry Will, I misread your first message. I believe it's a known issue in WM2003... it was supposed to be fixed in Wm2005, but there are still problems with the universal, at least.
Brett
I have the same issue.
Its a Pocket Outlook issue, as when I bought and switched to WebIS Mail, there wasnt an issue anymore. Works like a dream, no issues w/ it EVER and wil try to use wifi instead of gprs if you are on a wireless network, giving you a good speed burst w/ the universal...
Still on Pocket Outlook...is it possible to have a 'replay to' address specified for an e-mail account?
I can see that webIS Mail has the opiton but couldn't find it on Outlook.
thanks,
Hello,
My MDA is set up to grab my exchange email, etc over the air through activesync. When I set up the account on the MDA, the setup wizard told me that I could set the account to grab new messages as they arrive. That of course sounds great so I chose that option.
Anyway, occasionally (not always) when I receive a new message on the exchange account, I get a text message silmultaneously with the same from address and subject as the new exchange email that arrived. I assume that "directpush" works by sending out these texts to trigger an activesync. However, as I mentioned, i don't ALWAYS get these texts. Also, it appears that I occasionally get texts a day after the message arrives in my inbox and even after I know I've read and deleted the message from my MDA.
Regardless of the sporadic nature of the texts, shouldn't the MDA keep them hidden from me? It's a little frustrating having to go thru and delete all these erroneous messages.
Any suggestions as to how I can clean this mess up?
First you need to provide more information.
What Rom are you using?
Only AKU 2.x Roms support Direct Push and then you need to have the correct version of Exchange Server (I think 2k5 sp2).
Direct Push does not use SMS but rather a heartbeat via GPRS.
I believe the old version of AS with Exchange Server used SMS (1.x Roms).
Thanks for the response.
I'm using xelencin's rom http://forum.xda-developers.com/viewtopic.php?t=53300
I have "direct push" turned on via the comm mgr. My office uses exchange 2k3, not sure what service pack. I don't believe there is such a thing as 2k5.
I might have typed the version number wrong, haven't been an exchange guy for many years. I would suggest talking to the guys responsibly for it and see if they support "MSFP".
kyphur said:
I might have typed the version number wrong, haven't been an exchange guy for many years. I would suggest talking to the guys responsibly for it and see if they support "MSFP".
Click to expand...
Click to collapse
The thing is, it works. I get mesages delivered to my phone nearly instantly. However, my SMS box is full of useless crap and this dilutes the usefullness of SMS in general.
That would lead me to believe that the exchange server doesn't support the true Push and since the Rom does it isn't disposing of the SMS as that is the old method.
kyphur said:
That would lead me to believe that the exchange server doesn't support the true Push and since the Rom does it isn't disposing of the SMS as that is the old method.
Click to expand...
Click to collapse
Ok, that makes sense. I'll get a hold of the exchange admin weds and see if he can do anything for me.
It's Exchange 2003 Service Pack 2...
Are you receiving these texts if you eliminate the exchange server relationship?
(domain can be case-sensitive)
This is most odd. Another strange thing is that you mentioned that you got the option to get new messages as they arrive. That would happen pre AKU2 and SP2. I'd really suspect that your IT guys haven't really gone from SP1 to SP2 as you should not get that option during the AS configuration.
Also, I know that a big concern was that originally MS was thinking of using SMS which was a major pia as we have to purchase that "add-in" from Cingular and get charged for any SMS over our limit. In other words, you might want to see if you're getting charged by T-Mobile....
Steven
chow
pmow said:
It's Exchange 2003 Service Pack 2...
Are you receiving these texts if you eliminate the exchange server relationship?
(domain can be case-sensitive)
Click to expand...
Click to collapse
Interesting. I removed the relationship from activesync (activesync basically now asks me to set up sync with a pc or exchange server), but I'm still getting the texts. Sometimes, I'm getting duplicate texts. They're all coming from "701" if that helps.
HALP!
Dr Puttingham said:
This is most odd. Another strange thing is that you mentioned that you got the option to get new messages as they arrive. That would happen pre AKU2 and SP2. I'd really suspect that your IT guys haven't really gone from SP1 to SP2 as you should not get that option during the AS configuration.
Also, I know that a big concern was that originally MS was thinking of using SMS which was a major pia as we have to purchase that "add-in" from Cingular and get charged for any SMS over our limit. In other words, you might want to see if you're getting charged by T-Mobile....
Steven
chow
Click to expand...
Click to collapse
Is there anyway for me to check the version of exchange as a user?
Ya, the SMS thing is a concern for me. I had to sign up for a text plan on tmobile so that I don't end up oweing a fortune at the end of the month!
That's a good question, determining Exchange SP level remotely. I just tried my OWA but it tells me nothing. I'll keep looking.
Steven
Also, I just re set up my exchange OTA active sync. I get a "pop up" saying that I can synch as items arrive. When I go into "schedule", there's a link there to set that up which then asks for "Text messaging address for this device". Previously, I put in [email protected] which seems to work, but maybe I need to enter it differently some how?
That's a good question, determining Exchange SP level remotely. I just tried my OWA but it tells me nothing. I'll keep looking.
Steven
I have an idea.
It appears that even the new versions of exchange have the feature "AUTD" which does the SMS message triggered update. I set up the exchange account for "auto update" 2 times now, but haven't set it up a 3rd. Is it possible that when the user configures the auto update feature, it triggers the AUTD sms messaging bit on the server? Since I've done it twice, I'm now getting two sms messages per incoming email. However, previously, when i had pocket outlook configured to handle the auto-update bit, it was concealing one of the two identical SMS's, but not the other.
I'm sure I explained this horribly, but it was worth a shot.
Not sure why I didn't notice this earlier...
I'm getting texts related to ALL of my email accounts configured on the device. This includes the exchange account mentioned earlier, but also two GMAIL accounts. For what it's worth, I set these two gmail accounts up through the tmobile set up wizard and later deleted the accounts from the device in an attempt to test things out. When the accounts were setup, they seemed to be grabbing the mail through a tmobile proxy or something instead of directly from the gmail servers.
No idea why I'm getting these messages, but this is getting crazy!
Stranger and stranger! I think that I would contact T-Mobile asap and cancel that SMS. I personally have never had any need for Texting, etc but people have different needs.
What I would start out with is to hard reset the phone after syncing it. Then I'd delete the partnership with AS. I'd setup my Exchange by installing your Exchange server's Security Certificate on your device(which you should keep on your SD card), configuring the AS on the device, never connecting to the PC. Wait a while to setup your GMail accounts, etc. ... one step at a time.
Good luck!
Steven
chow
RESOLVED!
Ok, I think I figured it out.
T-mobile apparently uses these text messages to trigger email synchs.
I logged into my tmobile account and decided to pay attention to the "t-zones" section for the first time. "Setup My E-Mail" takes you to a page that allows you to configure email accounts for your device. It also allows you to check your email for those accounts. Anyway, there's an "Alerts" section that you can configure and it appears to relate to these texts that I've been receiving. Even my exchange account was configured here and was setup to send the text messages.
Additionally, it appears that I wasn't being charged for the texts. None of them have shown up in my online bill.
I believe that ALL of this was the result of using the tmobile email setup wizard that's included on the phone xelencin's cooked rom.
Whew, I feel like I've solved a puzzle.
Good for you! Makes sense now...
I've never run that email wizard myself, always manually create the accounts.
Steven
chow
Hopefully someone out there has a solution to my exchange email issue.....
My company has recently upgraded their mail server to include exchange. My phone sync's up great with it for email, contacts, calendar, and tasks. The problem I am having is that it keeps asking me to "Verify you exchange settings" every time it reconnects to the server. (After a phone call).
Yes I have checked to remember the password.
What is weird about this is that I don't have to enter my password, I just hit cancel, and then hit sync and it works fine. I am pretty sure it is an exchange setting requiring authorization each time it connects, but why would it allow me to cancel the request and it not ask me again the next time?
Finally is there a work around to keep it connected, or possibly one of the geniuses on this board willing to write a simple program that fools the exchange server??
Really annoying and of course my IT department doesn't want to help since they only support Blackberrys for some reason.
I am running the titan on sprint’s network.
Thanks in advance for any help you all can provide!
nobody can help?
I'm sure this is more of a problem with the way Exchange was set up by your company. The Outlook Web Access in particular settings need to be looked at very closely. I've seen this problem before with a IIS setting.
Mobile Device Policy
The Exchange administrators may need to review/adjust the mobile device policy on the Exchange servers. This sounds to me like a configuration issue with the Exchange servers vs a device configuration problem.
I’m assuming that the device is making the initial connection and sync?
When you go to ActiveSync, does it say “Connected” under Microsoft Exchange?
You mentioned that you have to confirm your settings after a call. Are there any other times that you have to?
Are you running a stock ROM, or a custom one?
I’d disagree that it’s a server issue. I set it up for myself and a few co-workers (I’m the sole IT guy for a non-profit). Whenever I’ve seen server side issues with this, Active Sync doesn’t even sync, it throws an error.
Then again, your IT dept. may have made deliberate changes to discourage using WM devices.
stonedranger said:
I’m assuming that the device is making the initial connection and sync?
When you go to ActiveSync, does it say “Connected” under Microsoft Exchange?
You mentioned that you have to confirm your settings after a call. Are there any other times that you have to?
Are you running a stock ROM, or a custom one?
I’d disagree that it’s a server issue. I set it up for myself and a few co-workers (I’m the sole IT guy for a non-profit). Whenever I’ve seen server side issues with this, Active Sync doesn’t even sync, it throws an error.
Then again, your IT dept. may have made deliberate changes to discourage using WM devices.
Click to expand...
Click to collapse
Whats wierd about the whole thing is that YES it syncs up fine. I receive emails for a while then all of a sudden it askes me for my password again. I used to enter each time and it would work again for an hour or so and ask again.
I found out that I don't even have to enter in my password, I just hit "Cancel" instead. I then tell it to sync and it does just fine again for a short time.
I agree it is probably a setting issue, and I am sure they don't want to look into or don't know how.
Just thought there might be a workaround that can be done on my end.
Getting a weird behavior on the EVO with Active Sync.
I remember using it on my Hero with my company's Exchange server a while back, and everything worked.
With the EVO I can get e-mails, push works great, but when sending an e-mail I'm running into a weird issue.
Immediately after hitting send, the phone will complain that the message could not be sent. "Unable to send e-mail" or something like that.
If I go into the Outbox I can see that the e-mail is there. The phone will flash the message every few seconds, meaning it's trying and failing.
The strange part is, the e-mails are actually going through. The first time this happened my e-mail was sent to a work distribution list 15 times before I realized what was going on and deleted the e-mail from the Outbox.
That was with stock ROM and no mods. Today I tried sending an e-mail after rooting the EVO and using Damagecontrol ROM. The issue is still there. I can reproduce the problem just by sending an e-mail, it will be in the Outbox, will go through over and over until I delete it from the Outbox.
It seems like the phone is not getting confirmation from the Exchange server (or ActiveSync rather) that the message is getting sent properly.
I'm not sure exactly how ActiveSync pushes the sent e-mails back to Exchange. It uses the same SSL connection used for push and sync, but does it put it in the Outbox and then try to sync that folder with the server and the server is supposed to delete it from the Outbox once it is sent?
The sent e-mails are showing up in my Sent Items folder, every single one, so if I got 5 copies in my test, I will find 5 sent e-mails in the Sent Items folder.
Weird
I would talk with your IT dept and find out if there are any other smartphone users having the same issue (and if so, which platform), or if yours is an isolated case. I would also try synching your Exchange mailbox with a different android device (and then a different platform) to see if you can replicate the problem; you can also try synching someone else's mailbox on your device.
I don't have a solution for you, as I've never heard of this happening on any smartphone platform.
However, start with basic troubleshooting and you should be able to narrow down the source of the problem.
I am having the same exact issue!!!! Finally someone I can relate with. I have tried everything and no other users on my Exchange server are having this problem.
I have downloaded Moxier Mail from the market and I am using that just for the email and it works fine but I would really love to get this resolved.
Someone help!!!!
khov07 said:
I would talk with your IT dept and find out if there are any other smartphone users having the same issue (and if so, which platform), or if yours is an isolated case. I would also try synching your Exchange mailbox with a different android device (and then a different platform) to see if you can replicate the problem; you can also try synching someone else's mailbox on your device.
I don't have a solution for you, as I've never heard of this happening on any smartphone platform.
However, start with basic troubleshooting and you should be able to narrow down the source of the problem.
Click to expand...
Click to collapse
Thanks khov07. I have talked to my IT guy. I did try to configure the account on my Hero last night and got the exact same issue. Most of the users here use their iPhone's without a problem.
Now that I have found that the Hero has the same issue, I will go back to my IT guy and we'll try and see if we can find anything useful in our Exchange logs.
Since there are barely any configuration options in the e-mail client, it all probably boils down to a communication issue between the server and the client. Hopefully we'll be able to find the problem and correct it.
Edit: There's another user that has a Moment, I'm not sure if he uses ActiveSync on it, but I'll check with him to see if he has any issues.
Co-worker with the Moment can send e-mails without a problem, but he uses Moxier. So there's something going on between the HTC Mail App and the Exchange server.
OP, I would ask a co-worker if you could borrow their phone (or perhaps your IT dept has a spare for testing) that is non-Android and try synching your mailbox to that device, see if the problem resurfaces.
Finally, take a look at those Exchange logs. You may be limited, however, based on the version of Exchange your enterprise is running, i.e., 2007 vs 2003. Exchange 2007 has significant improvements in mobile device management over 2003.
khov07 said:
OP, I would ask a co-worker if you could borrow their phone (or perhaps your IT dept has a spare for testing) that is non-Android and try synching your mailbox to that device, see if the problem resurfaces.
Finally, take a look at those Exchange logs. You may be limited, however, based on the version of Exchange your enterprise is running, i.e., 2007 vs 2003. Exchange 2007 has significant improvements in mobile device management over 2003.
Click to expand...
Click to collapse
That's a good idea. Would rule out a problem with my account.
We do use 2007, we could never get this running on 2003.
Thanks
OP: Let us know your progress, as someone has reported the same issue on this thread. I myself am interested in knowing the root cause.
I am still having the issue and would love a resolution.
Thanks in advance,
Well something is definitely f'd up with the ActiveSync client that HTC includes.
I have just put Froyo (EvolutionV8) on my Evo and configured my exchange account on it. I can send e-mail without any problems.
Some Exchange servers have the issue, as most users are not having any problems, but the few of us that are will probably keep having the problem. I haven't had much time to do any troubleshooting on this.
It's good to hear the the issue isn't on Froyo, but I think the HTC Mail client has some extra security features that I would like to take advantage of. I was hoping the recent update would solve the problem, but no such luck. Maybe when the 2.2 official HTC update is released it will fix the problem.
same problem here
I have the same issue on send and rcv, send usually works ok, but checking mail just goes over and over till exch server stops trying. Bugs the hell out of me, im running exch 2007 from 1and1. Would be nice to find a fix to this.
B
same issue here people, on a HTC Wildfire with 2.1 original FW.
sucks...
I have the same issue with exchange and the old touchdown. 6.2 touchdown fixed it for me. must be an exchange update that messed everything up for htc
Sent from my PC36100 using Tapatalk
2.2 includes some additional security features not present in 2.1, such as PIN security enforcement.
I have noticed many ActiveSync issues can be cleared up by wiping out the synch on the device, AND wiping out the local cache on your device. I usually see issues with Droids (all three) synching to Exchange - contacts don't show up, or calendars don't populate, etc.
Also, check to see if your exchange account is synched with any other devices. I have also seen odd issues with synching when your mailbox already has a device partnership with a WinMo device. If it does, delete all of them (server-side), wipe out the account on your phone, wipe out the local cache, reboot, wait 15 minutes, and try again.
Evo's should synch just fine with Exchange.
I absolutely love my focus with WP7, but my new office only supports direct push and they wont allow this hotmail connector thing.
Are there any plans to include this support in the upcoming release. I hate the idea of having to give up my windows phone because it wont support exchange like most other phones.
mmurray21 said:
I absolutely love my focus with WP7, but my new office only supports direct push and they wont allow this hotmail connector thing.
Are there any plans to include this support in the upcoming release. I hate the idea of having to give up my windows phone because it wont support exchange like most other phones.
Click to expand...
Click to collapse
It does support exchange activesync. In fact it is THE only push email technology the phone supports (both Hotmail and Gmail use EAS).
thanks for the reply. I take it this means, I shouldn't expect a change and need to order a new phone.
mmurray21 said:
thanks for the reply. I take it this means, I shouldn't expect a change and need to order a new phone.
Click to expand...
Click to collapse
That means your Focus currently already supports push email from your Exchange server. What you need is to talk to you IT admin about how to configure it (you will need to connect to an external exchange server address that is accessible via internet, not your desktop Outlook) and if you are allowed to do so (some companies add additional permission policy to limit the access). A new phone doesn't solve you any thing. EAS is not a new technology. It's been here about 5 years since old Windows Mobile 5.0.
So what specifically do i need to request since the current setup works with WM 6.5, iphone, and android.
There is nothing special need to be done on Focus. Exchange Active Sync is the same as on WM. iPhone or Android. The only thing that WP7 lacks, from what I read, is email encryption. If your company requires email encryption policy, it will not work. But again, Android never really supports email encryption either. So, if you have Android working (not using 3rd party software like TouchDown), you should be fine.
What exactly is your problem with your Exchange Sync. Outlook Hotmail connector has nothing to do with it. It is only required if you want to sync your non-Exchange Outlook calendar and contacts to hotmail.
Actually, I have only tried it with WM 6.5 and iPhone. Email does require encryption. When I try to add the settings to the focus it just says it outlook account info is incorrect. I had heard 3rd hand that people were able to get android going so thanks for the heads up. I was about to order an atrix.
I guess iPhone 4 is my only real option...
I'm willing to bet you just have the settings incorrect and your focus will work perfectly.
I work for Microsoft and I've had WM5, WM6.5, all of the iphones, and now a Samsung Focus all connected to corporate restricted exchange.
Our corporate policies are very strong, and yet our phones work fine. I can't read an encrypted message on the phone (but no phone other than the old WM can do that), but as far as connecting and downloading mail I think WP7 does it best. The only feature I believe is currently missing is threaded view, which I would assume is coming at some point.
My WP7 phone is currently connected to two separate exchange servers (MS corp, and outlook.com, which is similar to hotmail). So it's all possible.
What is it you're trying to do, and what's not working? Hotmail should work 100% since I believe they've rolled out direct exchange support for all accounts.
Thanks for helping.... Email works fine with hotmail, yahoo, and gmail. Its only when I try my outlook exchange mail that I have any issues. I have tried all of the possible permutations for setup.
I am not the only one with this problem
answers.microsoft.com/en-us/winphone/forum/wp7-sync/does-windows-phone-7-sync-to-outlook/48ae2598-f773-4b4c-87cc-54d8c5c012d2
pocketnow.com/windows-phone/how-to-sync-windows-phone-7-with-outlook
They both seem to point out the deficiency with the phone.
So you have ecncrypted corporate email and dont have a problem?
You've lost me a little bit. Which are you trying to sync to Outlook (the desktop application), or Exchange (the mail server system)?
If you're trying to sync to Outlook, then i think you're out of luck. But, if you're trying to sync to Exchange (which is what 90% of people will have Outlook sync to), then it should work. I read both of the articles you linked, and they refer to Outlook data syncing, not to exchange. At least from what I gathered.
The phone can sync any mails with exchange, but there are two limitations. Specific private encrypted mails can't currently be read on any phone I believe (I think WM6.5 was the last OS to support them), and the WP7 device doesn't support full OS and storage encryption. It is possible for an Exchange admin to require that setting, although it's not common. A future release should include device encryption.
So, if you have a requirement on the second, then it sounds like WP7 won't current work for you. But, if it's not device encryption that you're looking for, then it sounds like WP7 should work fine.
Thanks for your help. I am trying to synch with exchange. I'll keep trying to configure it. I've asked our IT guys for help, but they have never even seen a phone with 7.
When I setup the account, there is a setting for logs. Do you happen to know where those end up and how I might get to them?
I don't know where the logging goes, but perhaps the error message your getting can be helpful?
I ran across this page:
http://answers.microsoft.com/en-us/...exchange/7ccd6098-f9b5-44c7-84c6-2fd9e6a097f9
Which appears to hit some of the issues you're facing, and might provide some validation to the settings you're using.
Turns out your hunches were right, after escalating the issue for a week, the IT team came back and said "ooops" we forgot to add you to the list.
I put in the settings and everything works great. Thanks for challanging my assumption.