Database Users

Random Email Behavior

I have several POP3 email accounts configured on my Jasjar. Each account is set to check for email automatically, but the actual automatic function seems very random. If I use send/receive, each account functions without problem, accessing the account, authenticating, downloading, and logging off. Left to its own devices, though, the Jasjar seems to check accounts in no particular order and at random times. It does seem to check the first account configured more frequently than other accounts but, again, the timing of the events seems to bear no resemblance to the “Check every 15 minute” parameter set in the account profiles.
I thought that perhaps having every account check at 15 minute intervals would cause the accounts to “interfere” with one another – with the other accounts missing the “check email” trigger because one account was busy accessing its server – so I staggered the check-every parameter for each account, setting it to 15, 17, 19 minutes. This does not appear to correct the problem.
My Jasjar is set to always on in the power settings and the registry has been hacked to keep GPRS up at all times.
I am running:
ROM version 1.13.53 WWE
Radio version 1.04.02
ExtROM version 1.13.137 WWE
Is anyone else experiencing this problem?

Mine seems to work fine when it's set to check my (three) pop accounts every 60 minutes, I assume you're always getting a good signal, so it is actually able to connect? I've noticed that mine doesn't retry if the connection can't be made on the first attempt.
However, my G-Mail account is acting funny. If I leave read messages in my inbox, they disappear when the JJ does a send/receive. Only happens on G-Mail though, so I don't think it's a WM5 problem, I'm probably missing a setting on gmail.com somewhere?

sub69 said:
However, my G-Mail account is acting funny. If I leave read messages in my inbox, they disappear when the JJ does a send/receive. Only happens on G-Mail though, so I don't think it's a WM5 problem, I'm probably missing a setting on gmail.com somewhere?
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Click to collapse
OMG I thought it was just me!! its nice to know im not alone! BTW I take it that pocket outlook can now (WM5) poll more than one account at a time? (remember with WM2003se if you left outlook on text msg how it would not bother with emails?)

I know this should be easy, but HOW do I actually config my email to check automatically every XX mins?

select options (within pocket outlook) you should now see your email account name, simply click on the name to access the setup, press next 4 times till you go to the "server information" screen, now press the options box hope that helps!

Ta for that - not sure why I didn't find it, I remember seeing that when I first set the email connection up!

weird issue with Gmail via Jasjar
I just experienced a weird issue with Gmail via Jasjar messaging app as well.
If I send an email larger than 10K, then it will never go out and always end in error saying the message cannot be downloaded. Smaller size can be sent without any problem through Gmail smtp server. Pls try it out guys and let me know if yours is working fine.

weird issue with Gmail via Jasjar
I just experienced a weird issue with Gmail via Jasjar messaging app as well.
If I send an email larger than 10K, then it will never go out and always end in error saying the message cannot be downloaded. Smaller size can be sent without any problem through Gmail smtp server. Pls try it out guys and let me know if yours is working fine.

Re: weird issue with Gmail via Jasjar
lie_ui said:
I just experienced a weird issue with Gmail via Jasjar messaging app as well.
If I send an email larger than 10K, then it will never go out and always end in error saying the message cannot be downloaded. Smaller size can be sent without any problem through Gmail smtp server. Pls try it out guys and let me know if yours is working fine.
Click to expand...
Click to collapse
Not had that problem! in fact I sent a 1.5 meg email only today

ratcom, did you upgrade your JJ ROM?
I never have this problem before I upgraded my JJ ROM few days ago.

ratcom, did you upgrade your JJ ROM?
I never have this problem before I upgraded my JJ ROM few days ago.

Receiving text messages related to ALL of my email accounts

Hello,
My MDA is set up to grab my exchange email, etc over the air through activesync. When I set up the account on the MDA, the setup wizard told me that I could set the account to grab new messages as they arrive. That of course sounds great so I chose that option.
Anyway, occasionally (not always) when I receive a new message on the exchange account, I get a text message silmultaneously with the same from address and subject as the new exchange email that arrived. I assume that "directpush" works by sending out these texts to trigger an activesync. However, as I mentioned, i don't ALWAYS get these texts. Also, it appears that I occasionally get texts a day after the message arrives in my inbox and even after I know I've read and deleted the message from my MDA.
Regardless of the sporadic nature of the texts, shouldn't the MDA keep them hidden from me? It's a little frustrating having to go thru and delete all these erroneous messages.
Any suggestions as to how I can clean this mess up?

First you need to provide more information.
What Rom are you using?
Only AKU 2.x Roms support Direct Push and then you need to have the correct version of Exchange Server (I think 2k5 sp2).
Direct Push does not use SMS but rather a heartbeat via GPRS.
I believe the old version of AS with Exchange Server used SMS (1.x Roms).

Thanks for the response.
I'm using xelencin's rom http://forum.xda-developers.com/viewtopic.php?t=53300
I have "direct push" turned on via the comm mgr. My office uses exchange 2k3, not sure what service pack. I don't believe there is such a thing as 2k5.

I might have typed the version number wrong, haven't been an exchange guy for many years. I would suggest talking to the guys responsibly for it and see if they support "MSFP".

kyphur said:
I might have typed the version number wrong, haven't been an exchange guy for many years. I would suggest talking to the guys responsibly for it and see if they support "MSFP".
Click to expand...
Click to collapse
The thing is, it works. I get mesages delivered to my phone nearly instantly. However, my SMS box is full of useless crap and this dilutes the usefullness of SMS in general.

That would lead me to believe that the exchange server doesn't support the true Push and since the Rom does it isn't disposing of the SMS as that is the old method.

kyphur said:
That would lead me to believe that the exchange server doesn't support the true Push and since the Rom does it isn't disposing of the SMS as that is the old method.
Click to expand...
Click to collapse
Ok, that makes sense. I'll get a hold of the exchange admin weds and see if he can do anything for me.

It's Exchange 2003 Service Pack 2...
Are you receiving these texts if you eliminate the exchange server relationship?
(domain can be case-sensitive)

This is most odd. Another strange thing is that you mentioned that you got the option to get new messages as they arrive. That would happen pre AKU2 and SP2. I'd really suspect that your IT guys haven't really gone from SP1 to SP2 as you should not get that option during the AS configuration.
Also, I know that a big concern was that originally MS was thinking of using SMS which was a major pia as we have to purchase that "add-in" from Cingular and get charged for any SMS over our limit. In other words, you might want to see if you're getting charged by T-Mobile....
Steven
chow

pmow said:
It's Exchange 2003 Service Pack 2...
Are you receiving these texts if you eliminate the exchange server relationship?
(domain can be case-sensitive)
Click to expand...
Click to collapse
Interesting. I removed the relationship from activesync (activesync basically now asks me to set up sync with a pc or exchange server), but I'm still getting the texts. Sometimes, I'm getting duplicate texts. They're all coming from "701" if that helps.
HALP!

Dr Puttingham said:
This is most odd. Another strange thing is that you mentioned that you got the option to get new messages as they arrive. That would happen pre AKU2 and SP2. I'd really suspect that your IT guys haven't really gone from SP1 to SP2 as you should not get that option during the AS configuration.
Also, I know that a big concern was that originally MS was thinking of using SMS which was a major pia as we have to purchase that "add-in" from Cingular and get charged for any SMS over our limit. In other words, you might want to see if you're getting charged by T-Mobile....
Steven
chow
Click to expand...
Click to collapse
Is there anyway for me to check the version of exchange as a user?
Ya, the SMS thing is a concern for me. I had to sign up for a text plan on tmobile so that I don't end up oweing a fortune at the end of the month!

That's a good question, determining Exchange SP level remotely. I just tried my OWA but it tells me nothing. I'll keep looking.
Steven

Also, I just re set up my exchange OTA active sync. I get a "pop up" saying that I can synch as items arrive. When I go into "schedule", there's a link there to set that up which then asks for "Text messaging address for this device". Previously, I put in [email protected] which seems to work, but maybe I need to enter it differently some how?

That's a good question, determining Exchange SP level remotely. I just tried my OWA but it tells me nothing. I'll keep looking.
Steven

I have an idea.
It appears that even the new versions of exchange have the feature "AUTD" which does the SMS message triggered update. I set up the exchange account for "auto update" 2 times now, but haven't set it up a 3rd. Is it possible that when the user configures the auto update feature, it triggers the AUTD sms messaging bit on the server? Since I've done it twice, I'm now getting two sms messages per incoming email. However, previously, when i had pocket outlook configured to handle the auto-update bit, it was concealing one of the two identical SMS's, but not the other.
I'm sure I explained this horribly, but it was worth a shot.

Not sure why I didn't notice this earlier...
I'm getting texts related to ALL of my email accounts configured on the device. This includes the exchange account mentioned earlier, but also two GMAIL accounts. For what it's worth, I set these two gmail accounts up through the tmobile set up wizard and later deleted the accounts from the device in an attempt to test things out. When the accounts were setup, they seemed to be grabbing the mail through a tmobile proxy or something instead of directly from the gmail servers.
No idea why I'm getting these messages, but this is getting crazy!

Stranger and stranger! I think that I would contact T-Mobile asap and cancel that SMS. I personally have never had any need for Texting, etc but people have different needs.
What I would start out with is to hard reset the phone after syncing it. Then I'd delete the partnership with AS. I'd setup my Exchange by installing your Exchange server's Security Certificate on your device(which you should keep on your SD card), configuring the AS on the device, never connecting to the PC. Wait a while to setup your GMail accounts, etc. ... one step at a time.
Good luck!
Steven
chow

RESOLVED!
Ok, I think I figured it out.
T-mobile apparently uses these text messages to trigger email synchs.
I logged into my tmobile account and decided to pay attention to the "t-zones" section for the first time. "Setup My E-Mail" takes you to a page that allows you to configure email accounts for your device. It also allows you to check your email for those accounts. Anyway, there's an "Alerts" section that you can configure and it appears to relate to these texts that I've been receiving. Even my exchange account was configured here and was setup to send the text messages.
Additionally, it appears that I wasn't being charged for the texts. None of them have shown up in my online bill.
I believe that ALL of this was the result of using the tmobile email setup wizard that's included on the phone xelencin's cooked rom.
Whew, I feel like I've solved a puzzle.

Good for you! Makes sense now...
I've never run that email wizard myself, always manually create the accounts.
Steven
chow

odd sync issues

We just received new Sprint Moguls at work to replace our aging BlackBerries. I am having a couple of really bizarre issues with my phone when it comes to getting my email.
First, it sometimes seems like it won't actually sync when it goes to standby after a few minutes, I have to wake it and manually sync it to get it going.
Second, and the first issue may actually tie in to this, I have my phone set to to sync with Exchange OTA. I noticed this morning that I had not received ANY emails since Friday evening, which is abnormal (even if I did a manual send/receive, nothing came through). I got out my laptop and opened outlook to check my email. Immediately after that, all the email came flooding into my phone as well. As long as I kept Outlook open, the email would come to my phone pretty much immediately too. I just shut down outlook now so we will see if it syncs but I don't think it ever has when Outlook was closed.
I'm running the Sprint 6.1 updated version of WM FWIW.

Which exact sync method are you using? ActiveSync Direct Push (As items arrive)? or another sync program?
Have any other devices used ActiveSync sucessfuly prior to your tests with the Sprint 6.1 Mogul? If not, it could be an issue with your Exchange ActiveSync/firewall setup.

dfrank said:
Which exact sync method are you using? ActiveSync Direct Push (As items arrive)? or another sync program?
Have any other devices used ActiveSync sucessfuly prior to your tests with the Sprint 6.1 Mogul? If not, it could be an issue with your Exchange ActiveSync/firewall setup.
Click to expand...
Click to collapse
Yes, active sync direct push. It has worked for other people I know. I am going to try setting it up again and enter the settings directly on the phone to see if that makes a diff.

I have confirmed that email does NOT show up on my phone until AFTER I open it in Outlook. I sent myself a test email, nothing showed up. I opened up Outlook and connected to our Exchange server, I had five new emails, some both before and after my test message, and then told my phone to sync again and all five messages showed up.
Another issue I have noticed, my calendar is not syncing either. I have several items that I have in my Outlook Calendar that are not showing up on my device. This is very disappointing so far. Things are NOT going according to plan. It's worse because I have been espousing the WM phones over our BBs for months and now all these glitches. :-(

I was finally able to resolve the issue. Problem apparently was with the exchange server. After someone mentioned that server 01 (out of 3) was crappy, I got them to change me to a new exchange server and presto, problem solved.

Push Mail (GRPS/UMTS)/ WM 6.1 / Exchange Problem

Hey guys,
I've searched the web and this forum but wasn't able to find an answer to my question.
I own a jade since 10 month and since 2 weeks I have a data flaterate due to my job. Since then I'm using push mail to sync my phone with our Exchange Server (push elemets if they arrive).
However, it's not working well and I'm not sure if it's a wm6.1 or jade problem.
- Sometimes my phone does not receive Emails, even if push mail is actived. I think sometimes it tells me that it is connected to the server and does not deliver emails anyway.
- The connection to the server inactive for a very long time, i. e., sometimes for hours! I only receive new mails after a reboot. This really sucks 'cause I need some mails quite quick and I don't want to sync manually all the time.
- My phone crashs, i. e., I see the green light flashing but the display is staying black or it is frozen.
- When turning on WiFi additionally, it's even worse. My jade turned off for 3x times last week at one day.
Has anyone the same problems? Is there anything I can do about it? Updates for wm 6.1, does wm 6.5 solve the problem? Or is it the jade hw?
Btw, at my company blackberry is not supported, so I need a solution working with exchange. so this is not an option. ...there doesn't seem to be many people outside using the jade like I do.
Cheers,
Ratsche

ratsche said:
(...)
Btw, at my company blackberry is not supported, so I need a solution working with exchange. so this is not an option. ...there doesn't seem to be many people outside using the jade like I do.
Cheers,
Ratsche
Click to expand...
Click to collapse
This is a problem because most people use blackberry in your situation.
I also have no experiences with push-mail and so I can not help you, sorry.

One solution might be to use a web-based email client that allows your email to be viewed via the web. Some corporate and government servers allow users to get their email that way. Basically, you would login to the appropriate server and see your email just like you would at Yahoo, Google or Hotmail. It becomes a question of whether your IT department wants to support a web service like this.
BTW, I know that with Yahoo Mail, it can be "forced" to a push/pull type service. You have to google how it's done and set up some things on your computer and Yahoo.

Another possibility may be to forward your business mails automatically to such an web-based service.

I was thinking about forwarding email as well. But I like to receive mails automatically and to get a notification.
But I'm still ****ed up about the push-mail solution. Can't believe that it is not working properly. I mean I can live with it, but is sucks...
Thanks for your answers anyway!

I thinks it's very much dependant on the Exchange Server (at source) and connection band status as opposed to Jade's capability. My experience is the same. I do not rely much on direct push, but more on ActiveSync by scheduling (Menu - Schedule) more frequent, e.g. every 20 - 30 minutes or so.

it is working on mine....
Hi!
My Jade running on 6.1 is synching fine with the companies exchange. No problems at all.
When the synchronissation is not working, is the internet connection ok? (can you open any webpage?)
Regards and good luck,
Stefan

I have no idea about the Exchange configuration, have to ask our IT guys about it. I'm usting using the outlook-web-access adress to connect with my jade.
I just don't understand why the connection is sometimes interrupted for hours and sometimes only for a few minutes.
Has anyone experince with wm6.5? Is it better for push-mail?

I have a similar problem. I have this phone too due my job, htc brand its more like a work-phone. I can recieve hotmail and outlook emails without problems. but can't refresh and sync my contacts!!! It sucks! Because I constantly get new contacts, but exchange server doesn't work! how is it possible?
I mean, its not a phone for kids or gamers, its made for a reason, and that reason seems not to work! can sobody help me out?

XxAndrexX said:
I have a similar problem. I have this phone too due my job, htc brand its more like a work-phone. I can recieve hotmail and outlook emails without problems. but can't refresh and sync my contacts!!! It sucks! Because I constantly get new contacts, but exchange server doesn't work! how is it possible?
I mean, its not a phone for kids or gamers, its made for a reason, and that reason seems not to work! can sobody help me out?
Click to expand...
Click to collapse
I have no problem synchronizing my emails and contacts either way, phone to server or server to phone. Logically if you can receive outlook email, synchronizing should not be a problem.

I can confirm that the Jade 3G (WM6.1 & 6.5) works a treat with exchange 2003. Besides, configuring the Jade for exchange push/pull is absolutely no different from any other phone running 6.1 & above.
From what you've said, it sounds more like you phone has a fault on it. I can't remember the last time my phone crashed and it's running a cooked 6.5 rom.

i've been wanting to get that to work with my UniSA (University of South Australia) email. But doesn't seem to work, if anyone can help me would be a great help.

xtremez said:
i've been wanting to get that to work with my UniSA (University of South Australia) email. But doesn't seem to work, if anyone can help me would be a great help.
Click to expand...
Click to collapse
You need to be sure of the UniSA server name (usually webmail.xxx.com.au). And you need to get the certificate (filename.cer) in order synchronise.

xtremez said:
i've been wanting to get that to work with my UniSA (University of South Australia) email. But doesn't seem to work, if anyone can help me would be a great help.
Click to expand...
Click to collapse
You'll have to get your IT dept to assist in setting it up. There's more to it than just configuring your actuall phone.

Similar Prob
Hi
I have a similar issue but not with Outlook\Exchange. I have setup with gmail for IMAP and pull every 5 minutes using 3g operator connection. My problem is, which I guess is where issue is similar, when my phone in sleep mode I can wait anything from 30 minutes to 2 hours for the pull process to kick in and download mail (notification alert tells me). Now, if I turn phone on within that time, bingo, sync's and pulls. So seems the process isnt working as should when in sleep mode.
Any idea's or is this the norm? Again, I been thinking about flashing to 6.5 cooked ROM just to test. I know my mate has a Palm with Windows 6.1 and he has no trouble so seems Jade build issue.
Opinions welcome!

I have exchange working well syncing contacts, mail, notes etc and it pushes as soon as I get a maiil (infact faster than my pc when i am infront of my desk) and use the JADE for my company emails. I had the stock rom and now 6.5 and both work without an issue. It sounds to me like you have some software issue or conflict in your device that is causing it to crash. I would hard reset and perhaps install a stock rom to make sure its clean. Have you got your server address as owa.something.com. If you set up exchange its not an IMAP or POP service so you should not see that option.

Help with Yahoo Mail! Downloading all my inbox for unknown reason!

Hey guys,
I am having this really weird issue with my email (which is Yahoo mail). I would initially set up my email as usual, i.e. by entering username and password and let it do it's thing.
I had setup my email settings as "download messages for the past 3 days" but for some reason after leaving the phone in sleep mode for several hours (i.e. overnight, while charging or unattended at work), it will then start downloading everything in my inbox under yahoo mail which is around 3,5xx emails without me knowing! and then the phone will start to become very very sloooow... having manila running 90-95% at all times, (my observation) apparently windows mobile email is trying to sync everything from the inbox (after finish downloading) to HTC sense which is causing a Big Slowdown! which is i think the reason why manila runs at 90-95%.
this has been an issue for me since i bought the phone, so i always end up deleting the account on the phone so it'll stop the sync to HTC sense and stop manila from running 90-95%.
It is very annoying and i was wondering if there is anybody over here has experienced the problem and solved it?
i have also tried upgrading my rom to the current european 1.6x but no luck and still acting the same. I just don't want to stop using the email that i've been using for the last 9 years just because of this.
I will greatly appreciate any help.

Anyone>?????? anybody??????? i am sure some of you uses yahoo mail.
just wanted to find out, if anybody is under the same situation when using yahoo mail!
thanks

How did you add your account in the first place? You should just enter your email address and let the HD2 setup automatically.
I guess you setup pop3 instead?

I'm facing the same issue. I went to HD2 email setup, entered the email address, password and used the default yahoo settings which HD2 suggested.
For the first 2 days I kept getting all new emails. However on the 3rd day overnight it downloaded the whole yahoo mailbox with over 2500 emails. Had to delete the account and add it back a couple of times, but the issue keeps recurring.
Any ideas what I'm doing wrong here. Is there any setting I need to change to prevent this from happening?

Chaps,
Don't know what settings you are using for Yahoo but if you want to restrict how many emails get downloaded to your device then do the following:
On the device go to Inbox>Menu>Tools>Options>Email Account (whatever you have called it). Tap on that and then tap on Send/Receive schedule.
Form here you can set the frequency of updates and how many days worth of emails you want downloaded onto the device.
Hope this is helpful
WB

This issue also exists on my Raphael. Started a few months ago for some reason.
No matter what you set your retention limit to (3 days, 7, etc) it always tries to pull everything and bogs the phone done like crazy. Last time I wiped it, it was set to 7 days and it had email dating back to Jun 09.
Any idea on a resolution? as it seems to be affecting various devices.

up to now, i am still experiencing this problem.
i have tried everything.. i.e. hard reset, flashing to duttys holy grail v.05 rom and after setting up everything, it will still the same issue.
this issue only applies to yahoo mail.. i never had issues with gmail.
i wonder if it's because i am not using mail plus which requires a monthly fee and benefit you to use outlook using forwarding.
i never had this issue wih the iphone, although if you search yahoo, they specifically support iphone and blackberry only and regular mobile phones.

i have this problem too. i think its has something to do with Yahoo POP settings rather than our device. Gmail has a much more advanced mail settings than Yahoo. The gmail (IMAP) which is free is much better than yahoo plus (POP).

delete the accoun and wehn setting up again choose advanced settings you will find what limits this things

Same problem here
Hello, I have this problem in my Touch Pro 2. Haven't found a solution yet but I think the problem is at yahoo mail b/c i have used other imap and pop emails w/o having this behaviour.
It's probably some maintenance yahoo does to their servers that changes each mail datetime and thus, the WM mail client bring all inbox items and the phone gets freezed.
If someone find a solution for this issue please let me know.
regards,
Yasel

Same problem...
I am seeing this for my Yahoo mail on my Imagio also. It doesn't matter what the settings are, every few days, my entire inbox starts downloading (10000+ messages) causing the phone to hang & requires a hard reset.
Has anyone found a fix?

crude workaround
weird, this has started to happen to me on my tp2 in the last couple of weeks, maybe yahoo is doing something to different servers on a rolling basis.
Until it's fixed I've set up a folder within yahoo via my pc where I've dumped all emails over a couple of weeks old. I haven't synced my phone with that folder so myinbox is limited to a couple of hundred mails at the most. Once the issue resolves itself I'll put them back.