Database Users

Only 1 out of my 2 email accts retrieves new email messages?

Hello guys,
Currently I have an HP Ipag h6315 running Windows Mobile 2003. I have setup 2 emails account on my PDA ( Gmail & Bellsouth ).
I set both accounts to connect and retreive new messages every 2 minutes; however, only the account "checked" under ACCOUNTS will be the one that connects and retreive the email messages.
Shouldn't both accounts connect every 2 minutes and get new messages?
for example:
- If i go to inbox, it'll default to the inbox of whatever account i have checked under "accounts". if i check bellsouth, i'm able to see my messages from my bellsouth email address; however, after i close it and go back to the today screen, then only "Bellsouth" will connect and get new emails every 2 minutes.
- If i want Gmail to be the one to connect the every 2 minutes then i would have to go to inbox and check Gmail in order to gmail to be the one to connect every 2 minutes.
I dont know if that's the way its supposed to be, since i have set the option to connect every 2 minutes on both accts.
If anyone knows of this issue and happens to have a solution for it, i really appreciate it. Or perhaps is just a non-fixed bug.
thank you in advance,
Will V.

Unfortunately I think it's a bug in the Universal. I've been dealing with this problem since I got my Universal several months ago. Originally I thought it was a Windows Mobile 2005 problem, but I've had confirmation from several Wizard users (which is also WM2005) that their devices will check multiple accounts automatically.
For the time being I've gotten used to making sure my universal is always on my most important account and simply switching to my other account and manually checking it periodically. I'm hoping that this will be fixed in the next ROM upgrade.
Brett

Same problem for me in my Qtek 9000. Only the "active" account cheks mail automatically, no the others accounts. I´m asking for the solution in several forums but no possible. I think is a problem on WM5.

Actually it might be a problem with both WM3 (what i'm using) and WM5 (what you guys are using) kind of sucks to be having to switch in between accts in order get your new messages... if that's the case, that's a quality that the blackberrys will always outperformed the Windows mobile devices.

I'm sorry Will, I misread your first message. I believe it's a known issue in WM2003... it was supposed to be fixed in Wm2005, but there are still problems with the universal, at least.
Brett

I have the same issue.
Its a Pocket Outlook issue, as when I bought and switched to WebIS Mail, there wasnt an issue anymore. Works like a dream, no issues w/ it EVER and wil try to use wifi instead of gprs if you are on a wireless network, giving you a good speed burst w/ the universal...

Still on Pocket Outlook...is it possible to have a 'replay to' address specified for an e-mail account?
I can see that webIS Mail has the opiton but couldn't find it on Outlook.
thanks,

Windows Live Mobile Push Mail

I installed a custom WM6.1 rom on my 8525 and also installed Windows Live Mobile but push mail wasn't working on Windows Live so I went back to WM6 thinking that WM6.1 isn't ready and only to find out that push mail isn't working on WM6 for Windows Live either.
So I am wondering if Windows Live is having issue and it wasn't the ROM all long? Anyone experiencing problem with Windows Live push email?
I know all the settings and I do have "As Item Arrive" set but I still have to manually sync to get my emails.
Right now I am running Windows Live Mobile version 10.6.0034.0800 and wonder if there a newer one out there?
I am also running exchange push email which works fine with no problem and I had both working exchange and hotmail push email working in the past but the hotmail push email just stopped working like 2 week ago or so for me.
Thanks
Bill

My email is hit and miss. Sometimes it comes automatically, sometimes it doesn't

Windows Live Push
How was your battery life when using 'As Items Arrive'? Mine was not too good since it had an always on connection similar to Exchange. I wonder which taxes the battery more out of the two?
thx

I'm having the same issue, Mail isnt being pushed from my hotmail to the phone... it did work originally but not anymore.
Any fixes for this yet?

Same Here
floaterpilot said:
My email is hit and miss. Sometimes it comes automatically, sometimes it doesn't
Click to expand...
Click to collapse
Same problem with same Windows Live version as in post #1

Count me in too. I thought it was only me. It is totally hit or miss on a schedule as well. I have had it at 15 and 30 minute intervals too, and it is not getting the new mail 95% of the time.

Me to
Same here, I guess it stopped about three-four days ago. Up to then it was working fine and I was well impressed

I believe the only way the push mail works is if you are signed into your mobile messanger as well. If you are not there is no exchange session on your phone open. Live mail doesn't work through poutlook's normal exchange system it works on its own. It is pushing mail through its system at all times. Where you are logged in is where you will receive it. Consider your PPC or SP another login location like your desktop, laptop etc.. if you are not logged into messanger it won't work.
Just give it a try and see what you get.
Thanks,
Curious G

Push Mail will start working once you start Messenger Mobile (you don't have to sign in, just start the program). After that you can close it again. Alternatively, you could open Windows Live or click on "Send and Receive" in Messaging > Hotmail.
Battery time with As Item Arrives is OK, it consumes about 1% per hour on my HTC Touch Cruise. I have WM6 with Windows Live Mobile version 10.6.0034.0800.
Push Mail works fine but stopped working for me when I checked my emails with Outlook. This happened as soon as I signed into my account with Outlook Connector. To fix Push Mail again I had to
- Close Outlook,
- Sign in at Live Mail via Internet Explorer and
- Sign out again
Getting emails from hotmail via Outlook Pop3 works fine.
Hope this helps

directmail said:
Push Mail will start working once you start Messenger Mobile (you don't have to sign in, just start the program). After that you can close it again. Alternatively, you could open Windows Live or click on "Send and Receive" in Messaging > Hotmail.
Click to expand...
Click to collapse
Hmm. This really shouldn't be the case, as Live Services gets installed as a Startup Process when you do an install. As long as that process starts correctly when your phone starts, you should remain "signed in" to all Live services, including push mail...right?

meatlocker said:
Hmm. This really shouldn't be the case, as Live Services gets installed as a Startup Process when you do an install. As long as that process starts correctly when your phone starts, you should remain "signed in" to all Live services, including push mail...right?
Click to expand...
Click to collapse
I tried several soft resets and send test emails from outlook to my hotmail account but never received any of them on my phone until I opened a live application. I remained signed in after opening and closing any live applications, but unfortunately, they dont seem to start automatically. I had problems installing Windows Live on my phone, maybe that's why.

This made it work again
signing out and back in again - resetting all the settings - urgh - started working again.
found in another thread that if you have soft reset your device this stops it working

I don't use Windows Live, buy my push email works on my Mogul. I have my gmail account being fowarded to a free exchange server mail2web, and have that setup via ActiveSync. I have it set to as they arrive and don't have any problems. Battery life isn't too bad considering I don't get more than 15-20 emails a day usually
Maybe you could try something like that?

push gmail problems?

Hi!
I was trying to use push gmail but I only got an error
0x8600050c
I can sync contacts and calendar, but no emails, if I check the email, then i got that error.
Someone else is in the same situation?

Same error here... Anyone got solutions?
I've reset the phone, input the settings multiple times (I'm sure they're correct), checked that my carriers default internet access isn't set via proxy, turned off/on POP on my Gmail settings....

A couple of pointers to look out for:
-You want to make sure you're only trying to sync Calendar, Contacts & Email. DON'T try and sync Tasks or Texts cos they don't work (yet hopefully).
-Make sure the username you're using is <myname>@gmail.com not @googlemail.com like the tutorial used to say.
-If it stops syncing after a few weeks of use. Sometimes you just have to do a manual sync by going into connection manager and hitting the Sync button and sometimes the only way to solve it seems to be just delete the whole Exchange profile for googlesync and set it up again from scratch.
Hope one of these is going to solve your problem cos I'm all out of ideas. Works fine on my WinMo6.5 device.

Yup, I was aware of both the @gmail and restriction to Cal/Contacts/Email, neither of those are my problem.

Mine is syncing using @googlemail.com but it does not work when doing send/receive for my folders which is annoying as I don't want to keep on syncing hundred's of folders each time I get a new mail.

also youc ant have a "/" in any of your gmail labels (which are often autmoatically created when you imap your gmail on your desktop i.e. Inbox/ebay Inbox/work etc

Same problem here...
I have the same problem and the same error code.
Tried to sync my phone for the first time yesterday and spent the better part of the night troubleshooting why I was getting the 0x8600050c error code... Tried all the possible fixes including making sure Tasks are deselected, Syncing only Contacts & Calendar, no '/'s in labels etc....
However, now I realise that after browsing the google help forums that a lot of people seem to be having this problem in the last 24-32 hours. Quite a few recent messages have been posted on this.
It seems like Google Sync push has been erratic ever since it was released. They fixed the problems in the middle, but it seems that they are back now. You would hope that a firm with the resources like Google would atleast put a status page updating users of outages...
If someone figures out a solution to this problem please post...!
Phone: HTC Touch Pro2
OS: Winmo 6.5
Carrier: Vodafone UK

Same problem for me here!

I'm sorry (I'm not rubbing it in honest ) but my GMail has been working perfectly for the last couple of weeks. So maybe it's just newly set up accounts?

For those that have gmail working via activesync, how quick is it? when a message arrives on your desktop how much later does it take to arrive on your phone. I am seeing some delayed responses and having moved from Blackberry back to WM its not good.

I have it running over HSDPA (3G) with exchange server and it arrives on my phone before it gets to my desktop pc.

chimpsinties said:
I have it running over HSDPA (3G) with exchange server and it arrives on my phone before it gets to my desktop pc.
Click to expand...
Click to collapse
I know its been done and said, but would you mind doing a checklist on what settings you have got working for you?
On Gmail do you have POP3 enabled and IMAP enable or one on and the other off.

i've been having the same issue - calendar and contacts fine, but i can't sync mail.
i know it isn't the settings / labels issues mentioned here as I have it syncing fine on my kaiser...

Hmm. OK think we got crossed wires there. I thougth we were talking about GMail syncing in general. I was talking about my Tinity. Now I have the HD2 setup, it's not working for mail ether.
Same as everyone else, I have contacts and calendar working but no mail. It will get the mail if I set it up as a normal mail account but not with the syncing push type exchange account I can't see any errors, it's just not getting the mail

The thing is I get my mail, but just slow. I am not syncing contacts or anything else.

Sympathize with you Chimpsinties
@Chimpsinties: Welcome to club miserables! No response from Google or anybody else till now....
@All: A detailed discussion of this problem is taking place at
http://www.google.com/support/forum/p/Google+Mobile/thread?tid=0edb7d5393c2cd9a&hl=en#all
(Make sure you click and view all responses and not just the first two)
Would be lovely if someone could shed some light on the issue and post in this forum......

Found a hash in one of my labels, deleted it resynced and it seems things are moving ok. Let see how it goes

themarques said:
Found a hash in one of my labels, deleted it resynced and it seems things are moving ok. Let see how it goes
Click to expand...
Click to collapse
hmmm. no hashes in any labels (i never imported / synced) from outlook. but still no joy...

same problem on my td2.
syncing of calendar and contacts works fine. but no mail.
funny thing is when i set it up the last weekend it all worked perfectly for about two days and suddenly error 0x8600050c.
i played arond a lot with googleapps after the setup and i thought this might be the reason it s not working any more.
so here is a list of things i tried to get it working again, well, still without success:
- looked for hashes in my labels (never had any though)
- deleted all labels
- change language from german to english and back
- deleted the tasks from my tasklist in gmail/calendar
- changed my password to alphabetical characters only
- registered a new gmail account without any changes
- changed the mail folder of gmail in wdmc that should be synced
some things that surely wouldnt help since it seems to be a google issue but i was desperate
- reinstalled wmdc
- flashed different roms
but damn it s still not working again. *sigh* gotta switch to windows-live if they dont get this fixed.

Hmm I think the problem with the gmail sync makes the rom of the hd2 itself because I also have a Touch Pro 2 and a Toshiba TG01 and on both of them its working fine so I try to import the active sync files and if it will work after that I´ll tell you!

ActiveSync issues with sending e-mail

Getting a weird behavior on the EVO with Active Sync.
I remember using it on my Hero with my company's Exchange server a while back, and everything worked.
With the EVO I can get e-mails, push works great, but when sending an e-mail I'm running into a weird issue.
Immediately after hitting send, the phone will complain that the message could not be sent. "Unable to send e-mail" or something like that.
If I go into the Outbox I can see that the e-mail is there. The phone will flash the message every few seconds, meaning it's trying and failing.
The strange part is, the e-mails are actually going through. The first time this happened my e-mail was sent to a work distribution list 15 times before I realized what was going on and deleted the e-mail from the Outbox.
That was with stock ROM and no mods. Today I tried sending an e-mail after rooting the EVO and using Damagecontrol ROM. The issue is still there. I can reproduce the problem just by sending an e-mail, it will be in the Outbox, will go through over and over until I delete it from the Outbox.
It seems like the phone is not getting confirmation from the Exchange server (or ActiveSync rather) that the message is getting sent properly.
I'm not sure exactly how ActiveSync pushes the sent e-mails back to Exchange. It uses the same SSL connection used for push and sync, but does it put it in the Outbox and then try to sync that folder with the server and the server is supposed to delete it from the Outbox once it is sent?
The sent e-mails are showing up in my Sent Items folder, every single one, so if I got 5 copies in my test, I will find 5 sent e-mails in the Sent Items folder.
Weird

I would talk with your IT dept and find out if there are any other smartphone users having the same issue (and if so, which platform), or if yours is an isolated case. I would also try synching your Exchange mailbox with a different android device (and then a different platform) to see if you can replicate the problem; you can also try synching someone else's mailbox on your device.
I don't have a solution for you, as I've never heard of this happening on any smartphone platform.
However, start with basic troubleshooting and you should be able to narrow down the source of the problem.

I am having the same exact issue!!!! Finally someone I can relate with. I have tried everything and no other users on my Exchange server are having this problem.
I have downloaded Moxier Mail from the market and I am using that just for the email and it works fine but I would really love to get this resolved.
Someone help!!!!

khov07 said:
I would talk with your IT dept and find out if there are any other smartphone users having the same issue (and if so, which platform), or if yours is an isolated case. I would also try synching your Exchange mailbox with a different android device (and then a different platform) to see if you can replicate the problem; you can also try synching someone else's mailbox on your device.
I don't have a solution for you, as I've never heard of this happening on any smartphone platform.
However, start with basic troubleshooting and you should be able to narrow down the source of the problem.
Click to expand...
Click to collapse
Thanks khov07. I have talked to my IT guy. I did try to configure the account on my Hero last night and got the exact same issue. Most of the users here use their iPhone's without a problem.
Now that I have found that the Hero has the same issue, I will go back to my IT guy and we'll try and see if we can find anything useful in our Exchange logs.
Since there are barely any configuration options in the e-mail client, it all probably boils down to a communication issue between the server and the client. Hopefully we'll be able to find the problem and correct it.
Edit: There's another user that has a Moment, I'm not sure if he uses ActiveSync on it, but I'll check with him to see if he has any issues.

Co-worker with the Moment can send e-mails without a problem, but he uses Moxier. So there's something going on between the HTC Mail App and the Exchange server.

OP, I would ask a co-worker if you could borrow their phone (or perhaps your IT dept has a spare for testing) that is non-Android and try synching your mailbox to that device, see if the problem resurfaces.
Finally, take a look at those Exchange logs. You may be limited, however, based on the version of Exchange your enterprise is running, i.e., 2007 vs 2003. Exchange 2007 has significant improvements in mobile device management over 2003.

khov07 said:
OP, I would ask a co-worker if you could borrow their phone (or perhaps your IT dept has a spare for testing) that is non-Android and try synching your mailbox to that device, see if the problem resurfaces.
Finally, take a look at those Exchange logs. You may be limited, however, based on the version of Exchange your enterprise is running, i.e., 2007 vs 2003. Exchange 2007 has significant improvements in mobile device management over 2003.
Click to expand...
Click to collapse
That's a good idea. Would rule out a problem with my account.
We do use 2007, we could never get this running on 2003.
Thanks

OP: Let us know your progress, as someone has reported the same issue on this thread. I myself am interested in knowing the root cause.

I am still having the issue and would love a resolution.
Thanks in advance,

Well something is definitely f'd up with the ActiveSync client that HTC includes.
I have just put Froyo (EvolutionV8) on my Evo and configured my exchange account on it. I can send e-mail without any problems.
Some Exchange servers have the issue, as most users are not having any problems, but the few of us that are will probably keep having the problem. I haven't had much time to do any troubleshooting on this.

It's good to hear the the issue isn't on Froyo, but I think the HTC Mail client has some extra security features that I would like to take advantage of. I was hoping the recent update would solve the problem, but no such luck. Maybe when the 2.2 official HTC update is released it will fix the problem.

same problem here
I have the same issue on send and rcv, send usually works ok, but checking mail just goes over and over till exch server stops trying. Bugs the hell out of me, im running exch 2007 from 1and1. Would be nice to find a fix to this.
B

same issue here people, on a HTC Wildfire with 2.1 original FW.
sucks...

I have the same issue with exchange and the old touchdown. 6.2 touchdown fixed it for me. must be an exchange update that messed everything up for htc
Sent from my PC36100 using Tapatalk

2.2 includes some additional security features not present in 2.1, such as PIN security enforcement.
I have noticed many ActiveSync issues can be cleared up by wiping out the synch on the device, AND wiping out the local cache on your device. I usually see issues with Droids (all three) synching to Exchange - contacts don't show up, or calendars don't populate, etc.
Also, check to see if your exchange account is synched with any other devices. I have also seen odd issues with synching when your mailbox already has a device partnership with a WinMo device. If it does, delete all of them (server-side), wipe out the account on your phone, wipe out the local cache, reboot, wait 15 minutes, and try again.
Evo's should synch just fine with Exchange.

Outlook Mobile/Active Synch, and Exchange 2003?

Hey all...back before I gave up on the stock ROM for the T-Mobile HD2 my email worked flawlessly through the phone connecting to our Exchange 2003 server in the office. Since I've been running the new custom ROM's, which appear to be running a newer version of Outlook, the emails tend to be a bit sketchy.
Seems like all NEW emails are coming through fine, but when I tweak settings to add in other folders, or select MORE history i nthe emails...instead of 3 days, took it to 1 month of emails...when that didn't work, told it to give me all emails, yet it has only pulled in 7 or so emails from today and nothing older than that. If I do a send and receive, it give me a counter at the bottom, saying it is synching ***/18,000 emails, and seems to run right up to where it finishes, says synch complete and successful, but nothing.
Just wondering with the newer outlook if there is a glitch with Exchange 2003, maybe a patch that needs to be installed on the server side. Won't be updating that server til closer to the end of the year.
Any thoughts?