Database Users

Need help with dead screen

Hi guys,
I need your help. Several days ago, I upgraded my Dopod 900 to Tomal latest ROM. everything works perfectly, even the battery last longer.
Anyway, today, I accidentally drop my Uni to my feet (from around 1 meters high). The screen turns white.
I tried soft reset and hard reset, still white screen.
But the PDA itself is okay because when I connected it to PC, I can browse the Uni without problems. I even can confirm the hard reset is succeded because I check with Jeyo Mobile Companion, contacts and SMS in my Uni already deleted (meaning the hard reset works fine).
What should I do?

Your LCD already damaged. Replace new LCD.

not broken connection or something?

To have a good veredict why don´t you read the user manual of the Uni, is located in the Wiki, that way you can check if it´s a connection or something else
Good luck,

It is possible that the connection is loose at the board level. You might have to re-attach, if that fails - replace the screen. Fairly straightforward procedure, but consult the Service Manual for correct disassembly steps, as there are some tricks involved, seen many cases broken because someone was not aware. Only the screen part needs to be opened, not the main body. Good luck.

ok, i'll try it. thanks guys.
i probably have to ask help from a technician though, since i'm not good at fixing electronic thing

ok, I downloaded the manual.
but since i'm no technician, i have to find one first, probably next week.
anyway, just to update the case.
It seems that not only the screen are turning white, the Yes/No Call button and the speaker are dead too. I called my Uni from other phone, connected successfully, but the Uni doesn't ring and the Yes Call button do nothing (the other phone still waiting the Uni to pickup the call).
So my diagnose for the time being is that the flexi-cable must've been broken somehow.
Hope I don't have to replace the LCD 'cause I don'y have enough money right now.

well, ended up brought my Dopod 900 to HTC/Dopod service center.
turns out the flexi cable unplugged. so i only need to pay service fee which is only $5.
I guess it's worth it, i mean, if i open the device myself, i would have spent the $5 to buy the necessery tools, not to mention that i'm not electrician and might damage my device in the process.

XA-R01 said:
well, ended up brought my Dopod 900 to HTC/Dopod service center.
turns out the flexi cable unplugged. so i only need to pay service fee which is only $5.
I guess it's worth it, i mean, if i open the device myself, i would have spent the $5 to buy the necessery tools, not to mention that i'm not electrician and might damage my device in the process.
Click to expand...
Click to collapse
Excellent Glad you got it sorted

Digitizer replacement?

The warranty for my HD is gone and I would probably need to change the touch screen digitizer myself, found these on ebay for ~60€, but does anyone know how to change them? Again, any help would be appreciated!
Originally:
HTC Touch HD, it has been a wonderful phone until now. I have encountered a wierd problem with the touchscreen.
First the touchscreen stopped working completely, after awhile it suddenly started working, at first it recognized some bits and pieces but now it recognizes every touch as normal, except..
It is very inaccurate and the "sum of inaccurity" seems to change depending on where I push the screen, the screen alignment option in settings does not fix this.
I recorded two videos to show this problem better:
http://www.youtube.com/watch?v=Xd1vjiHr2QU
http://www.youtube.com/watch?v=TynTTFIQJv8
Any help would be appreciated on how to fix this!

looks broken id return under warrenty did it get any knocks / drops? do you have insurance?~

spzero said:
looks broken id return under warrenty did it get any knocks / drops? do you have insurance?~
Click to expand...
Click to collapse
I have handled it with great care so no big knocks or drops. Ill contact the store about the warranty. Just wondered if theres a way how to simply fix this.
Just noticed, the screen works normally sometimes for one touch, then it goes back to the inaccurate **** :/
Im now guessing that some cable could be loose or something like that?

Have u tried recalibrating the screen? I can't remember exactly where I found it, but its in programs or settings somewhere.

Viba said:
...the screen alignment option in settings does not fix this...
Click to expand...
Click to collapse
Yes I have..
Anyway I RMA'd it now. Hope I get a new one

I can tell you from previous experience, HTC does NOT warranty touch screens. You mentioned "a store", so I hope they help you, because HTC will not. >sigh<

Seems a little unfair if they don't seeing as the HD is purely touch screen!

SomethingWicked said:
I can tell you from previous experience, HTC does NOT warranty touch screens. You mentioned "a store", so I hope they help you, because HTC will not. >sigh<
Click to expand...
Click to collapse
Hmmh, well the store probably sends it to some service center here in Finland that fixes HTC phones.
Indeed sounds very stupid if the warranty doesnt cover the touchscreen.
Perhaps my HD suffered from something else than a broken touchscreen, eg. mainboard or a chip that controls the touch screen. Who knows I'm just hoping it "passes" the warranty :|

Well... Had Hard-SPL on my touch hd and duttys 1.7 rom, so the warranty is gone
Didn't know they were so picky about it, they said it would cost 605€ to repair the screen. So now I should probably start looking for a screen digitizer on ebay and some help on how to change it... Already downloaded the service manual, but there was nothing on how to change the digitizer, could anyone here show me some light to this? Thanks.

I have dismantle my HD to see if there's any way to change only the screen (it's broken)
There's no way, as far as I saw. You have to replace LCD, tourch screen and screen. It's one piece and there's no way easy way to open it without break it.
You can find all of them for about 200E.

drabisan said:
I have dismantle my HD to see if there's any way to change only the screen (it's broken)
There's no way, as far as I saw. You have to replace LCD, tourch screen and screen. It's one piece and there's no way easy way to open it without break it.
You can find all of them for about 200E.
Click to expand...
Click to collapse
So there's no way I could replace only this?
http://global.ebay.com/Original_Digitizer_Touch_Screen_For_HTC_Touch_HD/310124432320/item

Another sad story // hopefully with a good ending
I kinda have the same problem as Viba and others. Sorry for the looong post. But decided to describe in more details my experience up to now, and hope you can help as well.
All of a sudden, I started having problems with the touch screen of the Touch HD. I started noticing that whenever I touched the Touchflo buttons, the phone vibrated. Soon I came to realize the if I touched in some spot, the phone recognized that I was touching lower, to the point that it could not recognize touches in the taskbar, for instance.
The united has 2 or 3 months max. It had some falls before and I do not really know who (or which one) was the culprit.
Tried this as fix: re-alignment, hardresets, Official ROM upgrade. Then I started reading and understanding that the problem was probably the digitizer ("nice to meet you").
I live in Brazil and the Touch HD is not expected be released here any time soon. So the few HTC service centers do not know how to fix it and do not have parts for it. And also, I bought mine from an auction site by some user who bought it abroad, with no warranty whatsoever. I am left alone in this.
I was very frustrated and eager to get my device running again. So I started looking for a new digitizer and also the tools to open my phone. The digitizer (just the digitizer, not the LCD screen) I ordered from an ebay shop in Hong Kong on Monday and is expected to still arrive sometime in this century (IF Brazilian port authorities do not mess up). The tools arrived yesterday.
I downloaded the service manual and said to myself, let's see if the digitizer problem is maybe due to a loose flat cable. Got to work and carefully disassembled the device as per the service manual. (I have to say that, although I try to be carefull, I always scratch, bend or mess something up when I do jobs like these. So I was afraid of cracking some plastic or worse and actually did some.)
Up to where the service manual show, it went incredibly very well. But that's the problem. The service manual guides you to disassemble the unit up to the point where you are with the bezel, LCD and digitizer in one piece.
But hey! I saw zillions of internet shops selling the bezel (actually, the hole housing, but with no LCD), the digitizer or other parts separately! What is going on?
So I started trying to unmount the bezel, LCD and digitizer. Tried several things. It got really late. I was impactient. So I tried splitting the digitizer from the LCD, by inserting a hard plastic aluminium tip between the digitizer and the housing. A very thin plastic kind of tape came out (at lest part of it). So I tried doing it more. No success. And then I put a very thin screwdriver between then (just enough to get an ulgy bent it the plastic housing).
When I had played enough with that puzzle, I gave up and began mounting everything back. The good part is that I was able to get everything back and the phone is working. Well, except for the digitizer.
First thing I did was to kidnap the wife's Nokia E71 I bought her last month and she is not using yet (she couldn't learn to use yet; well, she hasn't even tried it), because I have to have mobile access to my emails.
And I really started now to consider other alternatives. Will some user like me EVER be able to change just the digitizer? Is it even possible? If it is, I would like to give it at least another shot.
But I am also afraid that it could be another part which is in failure. I just don't want to spend more $$$$ in this. It would be better to buy another phone (and maybe not a complete touchscreen - gosh, I miss my Tytn II). I so regret being a gadget freak and not waiting a release in my country.
Shoud I send my phone abroad for a service center repair? My sister lives in Dubai and she may be able to help.
Should I give up my unit and seel the used parts in ebay?
Hope to hear your suggestions. Thanks anyway.

Viba said:
Well... Had Hard-SPL on my touch hd and duttys 1.7 rom, so the warranty is gone
Didn't know they were so picky about it, they said it would cost 605€ to repair the screen. So now I should probably start looking for a screen digitizer on ebay and some help on how to change it... Already downloaded the service manual, but there was nothing on how to change the digitizer, could anyone here show me some light to this? Thanks.
Click to expand...
Click to collapse
before doing this what about removing hspl and reflashing back a stock rom
change shop and you might, and i say MIGHT, be lucky
much better than screwing up the machine

Rafael K said:
I kinda have the same problem as Viba and others. Sorry for the looong post. But decided to describe in more details my experience up to now, and hope you can help as well...
Click to expand...
Click to collapse
Nice to know I'm not alone with this problem
Sucks that the digitizer couldn't be removed separately, would help alot if someone knew how to do this, if even possible..
crashDebug said:
before doing this what about removing hspl and reflashing back a stock rom
change shop and you might, and i say MIGHT, be lucky
much better than screwing up the machine
Click to expand...
Click to collapse
I have already tried with 3 custom roms and 2 original SPL:s with two original roms.
The Finnish law allows me to get my HD replaced if I could prove that the custom rom didn't brake the digitizer. Already sent some emails to the local repairstation for HTC phones here in Finland, lets see...

I run a repair center (US). I have not gotten curious enough to take mine apart, but if someone has a dead one to experiment with, PM me.

Broken digitizer glass
I have the same problem with the digitizer glass being broken. I have had the back off the phone and stripped it back as far as I dare, but the service manual just doesn't tell you how to replace the digitizer and glass only. Checked out youtube where there are many videos with instructions on how to replace the screens and digitizers on lots of different phones as well as the iphone, just nothing on the Blackstone yet.
Any one else found a solution or decent instructions?

Today I disassembled my HD too, found a loose screen wire but nothing else. Even when I attached it properly the screen didn't work.
Has anyone found out how to change the digitizer?

some info
Hello,
I am also have HTC Touch HD, and I am also thinking about replacement of touch screen and housing because of scratches. Here instruction in Russian
http://www.pdacenter.ru/razborka/htc-touch-hd/
step 24 is not shown on the picture, but there is mentioned that in order to replace screen you should push it forward from back side of the screen; also mentioned that screen is fixed with double sided tape (probably it is fixed to the touch screen)
Also, did you try to use any polish to remove minor scratches on the touch screen? HTC Touch HS has resistive screen and probably may be polished (in contrast to capacitive touch screen that has some coating).
All the best

Also, about this problem see
http://forum.xda-developers.com/showthread.php?p=3911326

You guys should be smarter! If you want to warranty exchange it, flash the normal SPL again and flash a stock rom!

Just fixed my Digitizer

I have just got my replacement digitizer in the mail 2day from Hong Kong and installed it just now, all is working perfectly as new again. I did a hard reset when the touch screen was first playing up, so I have lost all my themes, settings etc but luckily my office docs etc are still intact.
Anyhow, I made a video on how to replace the touch screen, its only quick as I did not go from the disasembly part, as there is already videos and tutorials on this, so I just documented on the actual digitizer replacement, which is actually basic 2-5mins work, but I thought a vid would be good for any noobs needing it in the future.
Once I edit it all up I will post the video here.
If anyone needs help on replacing the digitizer just ask. DON'T be tricked into buying the LCD + Digitizer if you only need the touch screen, as it is very easy to do without the lcd, though some ppl disagree.
Thanks for reading, thread will be updatd with Vid asap.

Hi X86
I have a crack on the upper plastic case, thats prob. why I have dirt showing on screen. In your opinion where is it located and can I clean it ?

It seems as if (if the crack is on the actual original housing, not just a add-on case) that dirt/dust has fallen down inbetween the digitizer and the LCD, so you can see it through the touchscreen right?
This is fairly simple to fix, you will either need to patch up the crack with silicone or something (best from the inside so it does'nt look messy) OR buy yourself a whole nw housing which cost about US15-$20.
Then just pull your elf/in apart and use cotton tips and wipes to thoroughly clean the LCD and insides.
If you need any help, just let me know via PM or here.
?Good Luck!

Thanks
That was my feeling, now I just need courage to take apart the casing (either repair or replace )

Thanks for bringing up this issue in the forum and extending your hand to others.
I appreciate it alot.

Hi x86
I have read the sticky for disassembling the elf. Can you tell me if it's necessary to unscrew anything and remove the rear speaker in order to remove the front panel ?
Edit: I think I found the answer in the next pics, the 4 screws attach to the front panel, right ?

Hi, i've just entered the world of winmo. i've recently wrecked my Elfin. But i can't seem to figured it out whether it's the LCD or the digitizer is broken...
1) my Elfin's screen turns to white with a few red and black stripes on the lower left corner, it doesn't react to any touch gesture.
2) i can still activesync the device and seems that my SD card is still working, i could copy out my PIMcontacts...thank goodness
3) the alarm still rings the next morning, i assume my device is still operating, of course now i've taken out the battery.
4) i've ask the phone shop for repair enquiries and they said that the replacement parts are not for retail selling in my country, Malaysia... so it needs to send back my Elfin to OEM and takes about 3 weeks time and cost around USD $ 130 bucks....
5) my friends told me it wasn't worth it, thus i was thinking of looking for help online and finally i found this thread...
6) can anyone offer few pieces of info? i thank you 1st.

bjonmy said:
Hi, i've just entered the world of winmo. i've recently wrecked my Elfin. But i can't seem to figured it out whether it's the LCD or the digitizer is broken...
1) my Elfin's screen turns to white with a few red and black stripes on the lower left corner, it doesn't react to any touch gesture.
2) i can still activesync the device and seems that my SD card is still working, i could copy out my PIMcontacts...thank goodness
3) the alarm still rings the next morning, i assume my device is still operating, of course now i've taken out the battery.
4) i've ask the phone shop for repair enquiries and they said that the replacement parts are not for retail selling in my country, Malaysia... so it needs to send back my Elfin to OEM and takes about 3 weeks time and cost around USD $ 130 bucks....
5) my friends told me it wasn't worth it, thus i was thinking of looking for help online and finally i found this thread...
6) can anyone offer few pieces of info? i thank you 1st.
Click to expand...
Click to collapse
That sounds like both a Digitizer and LCD issue.
Red and white strips is caused by the screen, while the phone not sensing your fingers is caused by digitizer.
But you still managed to use something like mymobiler to rescue your stuff right?
Yeah, you're in Malaysia right? In Singapore, to get this items, we have to get it off ebay or dealextreme.com.
But be careful with this, it void warrenty.
If you send it to HTC service centre, it may cost $160> Singapore dollars.
Cheers,
Jeremy

N1 smashed LCD and digitizer (Sydney, Australia)

Hi I need to get my N1 fixed I love it.
all the glass is cracked , there is no light on its always all back screen.
Weird that the touch screen still works I can figure out how to dial digits and simple stuff cause i remember the location of the icons.
Is there somewhere i can get it fixed in Australia?
or has anyone had any experience buying all the parts and fixing it them selves?
Is it possible to get the phone to display on my pc so i can back up my contacts and check my messages etc.???
Thank you
Paul

Your contacts will be backed up via Google Contacts, so that's something you don't need to worry about.
The messages however, you're boned, unless you can figure out how to turn on USB debugging, install RemoteSMS via ADB and load it up.

Have a look here:
http://www.htc.com/au/support/customer_care.html
I've read of a lot of people fixing the problems themselves, you can buy the parts you need from ebay and give it a try. People end up with dust under their screens after doing it themselves. My oled screen just cracked :S don't know how, the glass and touch screen are fine, and here in nz it costs $50 for my local repair shop just to look at it and say hey the screens broken.. I will most likely be repairing it myself, luckily i've done 2 years study in electronic engineering lol lets hope it pays off

Please help! My lcd doesn´t work but touchscreen does

Hi guys! Some weeks ago I dropped my phone and my whole screen cracked, so, I bought a new one and wanted to repair it myself to save some money, you know ^^.
But anyways I put everything back on, but my screen just won´t start. Well it is turning into a dark blue so I guess it actually works.... a bit. But everything else works just fine, if someone calls me I can easly just pick it up and talk, I just have to figure out where the Buttons are . It reacts to touch so I guess it´s only the digitizer... Please Help

Maybe some ports aren't connected well? Or the display was broken? Try contacting the seller