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The warranty for my HD is gone and I would probably need to change the touch screen digitizer myself, found these on ebay for ~60€, but does anyone know how to change them? Again, any help would be appreciated!
Originally:
HTC Touch HD, it has been a wonderful phone until now. I have encountered a wierd problem with the touchscreen.
First the touchscreen stopped working completely, after awhile it suddenly started working, at first it recognized some bits and pieces but now it recognizes every touch as normal, except..
It is very inaccurate and the "sum of inaccurity" seems to change depending on where I push the screen, the screen alignment option in settings does not fix this.
I recorded two videos to show this problem better:
http://www.youtube.com/watch?v=Xd1vjiHr2QU
http://www.youtube.com/watch?v=TynTTFIQJv8
Any help would be appreciated on how to fix this!
looks broken id return under warrenty did it get any knocks / drops? do you have insurance?~
spzero said:
looks broken id return under warrenty did it get any knocks / drops? do you have insurance?~
Click to expand...
Click to collapse
I have handled it with great care so no big knocks or drops. Ill contact the store about the warranty. Just wondered if theres a way how to simply fix this.
Just noticed, the screen works normally sometimes for one touch, then it goes back to the inaccurate **** :/
Im now guessing that some cable could be loose or something like that?
Have u tried recalibrating the screen? I can't remember exactly where I found it, but its in programs or settings somewhere.
Viba said:
...the screen alignment option in settings does not fix this...
Click to expand...
Click to collapse
Yes I have..
Anyway I RMA'd it now. Hope I get a new one
I can tell you from previous experience, HTC does NOT warranty touch screens. You mentioned "a store", so I hope they help you, because HTC will not. >sigh<
Seems a little unfair if they don't seeing as the HD is purely touch screen!
SomethingWicked said:
I can tell you from previous experience, HTC does NOT warranty touch screens. You mentioned "a store", so I hope they help you, because HTC will not. >sigh<
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Click to collapse
Hmmh, well the store probably sends it to some service center here in Finland that fixes HTC phones.
Indeed sounds very stupid if the warranty doesnt cover the touchscreen.
Perhaps my HD suffered from something else than a broken touchscreen, eg. mainboard or a chip that controls the touch screen. Who knows I'm just hoping it "passes" the warranty :|
Well... Had Hard-SPL on my touch hd and duttys 1.7 rom, so the warranty is gone
Didn't know they were so picky about it, they said it would cost 605€ to repair the screen. So now I should probably start looking for a screen digitizer on ebay and some help on how to change it... Already downloaded the service manual, but there was nothing on how to change the digitizer, could anyone here show me some light to this? Thanks.
I have dismantle my HD to see if there's any way to change only the screen (it's broken)
There's no way, as far as I saw. You have to replace LCD, tourch screen and screen. It's one piece and there's no way easy way to open it without break it.
You can find all of them for about 200E.
drabisan said:
I have dismantle my HD to see if there's any way to change only the screen (it's broken)
There's no way, as far as I saw. You have to replace LCD, tourch screen and screen. It's one piece and there's no way easy way to open it without break it.
You can find all of them for about 200E.
Click to expand...
Click to collapse
So there's no way I could replace only this?
http://global.ebay.com/Original_Digitizer_Touch_Screen_For_HTC_Touch_HD/310124432320/item
Another sad story // hopefully with a good ending
I kinda have the same problem as Viba and others. Sorry for the looong post. But decided to describe in more details my experience up to now, and hope you can help as well.
All of a sudden, I started having problems with the touch screen of the Touch HD. I started noticing that whenever I touched the Touchflo buttons, the phone vibrated. Soon I came to realize the if I touched in some spot, the phone recognized that I was touching lower, to the point that it could not recognize touches in the taskbar, for instance.
The united has 2 or 3 months max. It had some falls before and I do not really know who (or which one) was the culprit.
Tried this as fix: re-alignment, hardresets, Official ROM upgrade. Then I started reading and understanding that the problem was probably the digitizer ("nice to meet you").
I live in Brazil and the Touch HD is not expected be released here any time soon. So the few HTC service centers do not know how to fix it and do not have parts for it. And also, I bought mine from an auction site by some user who bought it abroad, with no warranty whatsoever. I am left alone in this.
I was very frustrated and eager to get my device running again. So I started looking for a new digitizer and also the tools to open my phone. The digitizer (just the digitizer, not the LCD screen) I ordered from an ebay shop in Hong Kong on Monday and is expected to still arrive sometime in this century (IF Brazilian port authorities do not mess up). The tools arrived yesterday.
I downloaded the service manual and said to myself, let's see if the digitizer problem is maybe due to a loose flat cable. Got to work and carefully disassembled the device as per the service manual. (I have to say that, although I try to be carefull, I always scratch, bend or mess something up when I do jobs like these. So I was afraid of cracking some plastic or worse and actually did some.)
Up to where the service manual show, it went incredibly very well. But that's the problem. The service manual guides you to disassemble the unit up to the point where you are with the bezel, LCD and digitizer in one piece.
But hey! I saw zillions of internet shops selling the bezel (actually, the hole housing, but with no LCD), the digitizer or other parts separately! What is going on?
So I started trying to unmount the bezel, LCD and digitizer. Tried several things. It got really late. I was impactient. So I tried splitting the digitizer from the LCD, by inserting a hard plastic aluminium tip between the digitizer and the housing. A very thin plastic kind of tape came out (at lest part of it). So I tried doing it more. No success. And then I put a very thin screwdriver between then (just enough to get an ulgy bent it the plastic housing).
When I had played enough with that puzzle, I gave up and began mounting everything back. The good part is that I was able to get everything back and the phone is working. Well, except for the digitizer.
First thing I did was to kidnap the wife's Nokia E71 I bought her last month and she is not using yet (she couldn't learn to use yet; well, she hasn't even tried it), because I have to have mobile access to my emails.
And I really started now to consider other alternatives. Will some user like me EVER be able to change just the digitizer? Is it even possible? If it is, I would like to give it at least another shot.
But I am also afraid that it could be another part which is in failure. I just don't want to spend more $$$$ in this. It would be better to buy another phone (and maybe not a complete touchscreen - gosh, I miss my Tytn II). I so regret being a gadget freak and not waiting a release in my country.
Shoud I send my phone abroad for a service center repair? My sister lives in Dubai and she may be able to help.
Should I give up my unit and seel the used parts in ebay?
Hope to hear your suggestions. Thanks anyway.
Viba said:
Well... Had Hard-SPL on my touch hd and duttys 1.7 rom, so the warranty is gone
Didn't know they were so picky about it, they said it would cost 605€ to repair the screen. So now I should probably start looking for a screen digitizer on ebay and some help on how to change it... Already downloaded the service manual, but there was nothing on how to change the digitizer, could anyone here show me some light to this? Thanks.
Click to expand...
Click to collapse
before doing this what about removing hspl and reflashing back a stock rom
change shop and you might, and i say MIGHT, be lucky
much better than screwing up the machine
Rafael K said:
I kinda have the same problem as Viba and others. Sorry for the looong post. But decided to describe in more details my experience up to now, and hope you can help as well...
Click to expand...
Click to collapse
Nice to know I'm not alone with this problem
Sucks that the digitizer couldn't be removed separately, would help alot if someone knew how to do this, if even possible..
crashDebug said:
before doing this what about removing hspl and reflashing back a stock rom
change shop and you might, and i say MIGHT, be lucky
much better than screwing up the machine
Click to expand...
Click to collapse
I have already tried with 3 custom roms and 2 original SPL:s with two original roms.
The Finnish law allows me to get my HD replaced if I could prove that the custom rom didn't brake the digitizer. Already sent some emails to the local repairstation for HTC phones here in Finland, lets see...
I run a repair center (US). I have not gotten curious enough to take mine apart, but if someone has a dead one to experiment with, PM me.
Broken digitizer glass
I have the same problem with the digitizer glass being broken. I have had the back off the phone and stripped it back as far as I dare, but the service manual just doesn't tell you how to replace the digitizer and glass only. Checked out youtube where there are many videos with instructions on how to replace the screens and digitizers on lots of different phones as well as the iphone, just nothing on the Blackstone yet.
Any one else found a solution or decent instructions?
Today I disassembled my HD too, found a loose screen wire but nothing else. Even when I attached it properly the screen didn't work.
Has anyone found out how to change the digitizer?
some info
Hello,
I am also have HTC Touch HD, and I am also thinking about replacement of touch screen and housing because of scratches. Here instruction in Russian
http://www.pdacenter.ru/razborka/htc-touch-hd/
step 24 is not shown on the picture, but there is mentioned that in order to replace screen you should push it forward from back side of the screen; also mentioned that screen is fixed with double sided tape (probably it is fixed to the touch screen)
Also, did you try to use any polish to remove minor scratches on the touch screen? HTC Touch HS has resistive screen and probably may be polished (in contrast to capacitive touch screen that has some coating).
All the best
Also, about this problem see
http://forum.xda-developers.com/showthread.php?p=3911326
You guys should be smarter! If you want to warranty exchange it, flash the normal SPL again and flash a stock rom!
Hi all,
Looks like my Sprint Vogue is flaking out on me. The touchscreen is suddenly and without warning not working at all. Everything else works (all other buttons, activesync, all functions). I'd like to do a hard reset before giving up on it, but I'd really like to sync my contacts/messages/photos/etc before doing that. So here's the problem- I use Dashwire to sync, and I'm unable to hit the "SYNC NOW" button!
Any ideas on how to switch to and activate the bottom left and bottom right menu buttons without being able to touch them? For example, the Inbox and Menu buttons on the Mail app screen, or Album/Slideshow on the Photos and Videos screen? If I can get to those I'll be able to activate the sync. Any help would be great!
Thanks,
Bogus
There is a application called "MyMobiler" which allows you to control your phone over ip/usb/bluetooth. If i remember correctly launching the installer on your pc while your phone is connected to activesynch will install it without having to press anything.
Awesome, thank you. That did exactly what I needed it to!
Once it finishes sync'ing I'll give the reset a shot and see if the screen is really borked or not.
No problem glad i could help. If the touchscreen refuses to work you might wanna try replacing it. The part is called a digitzer and they go for 15-20 dollars online. I bought one and it wasn't difficult at all to replace.
Yeah, that's the plan. Hard reset didn't fix the problem, so I'm guessing that part is busted. Between this site and PPCG I found the guide for taking apart the phone, so it's looking like I'll be doing some minor surgery in a few days.
bogus83 said:
Yeah, that's the plan. Hard reset didn't fix the problem, so I'm guessing that part is busted. Between this site and PPCG I found the guide for taking apart the phone, so it's looking like I'll be doing some minor surgery in a few days.
Click to expand...
Click to collapse
How would the touch screen instantly not work?
maybe someone let it fall and put it back to normal like nothing happened
and i know what u mean.I dont wanna give up my vogue. EVER,
but im 15...by the time im 30, i wont remember what vogue is.LOL.
Actually, it seems to have developed a very small air bubble in the very upper left corner. I'm pretty sure that's causing the digitizer to think there's constant pressure in that area, evidenced by the "Start" menu occasionally activating when I turn on the phone. I ordered a new digitizer anyway- the set of torx screwdrivers I'd need to open the case cost the same as a new digitizer and the screwdriver I need. I don't really understand how the air bubble formed (or even what it is contained in), but one way or another I'll resolve the problem next week.
And I just turned 26- I'm sure by the time I'm 30 I'll be sporting a Touch Pro 4 running Windows Mobile 8.5
Well, the digitizer and tools came much faster than I'd anticipated (I won the auction on eBay on Friday, paid same day, and got it in the mail today, shipped from CA to NY!). So I dove right in. It was a straightforward affair- remove the four torx screws from the back under the cover, remove the speaker, pry open the front from the mainboard, disconnect the keypad circuit board from the mainboard and the digitizer from the keypad board, push out the old digitizer, swap in the new one and hook it all back up.
Not for the faint of heart to be sure, but for someone who likes to tinker it was a lot of fun. Took maybe 15 minutes because prying the case from the mainboard was difficult. More accurately, the top plastic case is extremely thin and fragile- if you do this you'll almost definitely crack it in at least one place. If not, you'll crack it pushing the digitizer out from behind. But I'm not that worried about cosmetics, I got my Vogue second-hand off-contract, refurbished, so it wasn't exactly mint to begin with.
On the plus side, the repair worked like a charm! I tested every touch feature I could think of and as many areas of the screen as I could, it actually seemed to respond better than when I initially got the phone. The odd part is I could still see the air bubble in the old screen, and couldn't flatten it out even by squeezing on both sides of it. I wish I knew how it formed so I could prevent it from happening again, but I'll just have to be careful.
So to anyone considering this project:
If you're worried about damaging the casing and have insurance or a warranty or something like that, take it to the phone company to get it repaired.
For anyone else, the $15 bucks for the screen and three tools is a lot cheaper than buying a new phone. Plus you get the geek cred for repairing your own phone.
I have just got my replacement digitizer in the mail 2day from Hong Kong and installed it just now, all is working perfectly as new again. I did a hard reset when the touch screen was first playing up, so I have lost all my themes, settings etc but luckily my office docs etc are still intact.
Anyhow, I made a video on how to replace the touch screen, its only quick as I did not go from the disasembly part, as there is already videos and tutorials on this, so I just documented on the actual digitizer replacement, which is actually basic 2-5mins work, but I thought a vid would be good for any noobs needing it in the future.
Once I edit it all up I will post the video here.
If anyone needs help on replacing the digitizer just ask. DON'T be tricked into buying the LCD + Digitizer if you only need the touch screen, as it is very easy to do without the lcd, though some ppl disagree.
Thanks for reading, thread will be updatd with Vid asap.
Hi X86
I have a crack on the upper plastic case, thats prob. why I have dirt showing on screen. In your opinion where is it located and can I clean it ?
It seems as if (if the crack is on the actual original housing, not just a add-on case) that dirt/dust has fallen down inbetween the digitizer and the LCD, so you can see it through the touchscreen right?
This is fairly simple to fix, you will either need to patch up the crack with silicone or something (best from the inside so it does'nt look messy) OR buy yourself a whole nw housing which cost about US15-$20.
Then just pull your elf/in apart and use cotton tips and wipes to thoroughly clean the LCD and insides.
If you need any help, just let me know via PM or here.
?Good Luck!
Thanks
That was my feeling, now I just need courage to take apart the casing (either repair or replace )
Thanks for bringing up this issue in the forum and extending your hand to others.
I appreciate it alot.
Hi x86
I have read the sticky for disassembling the elf. Can you tell me if it's necessary to unscrew anything and remove the rear speaker in order to remove the front panel ?
Edit: I think I found the answer in the next pics, the 4 screws attach to the front panel, right ?
Hi, i've just entered the world of winmo. i've recently wrecked my Elfin. But i can't seem to figured it out whether it's the LCD or the digitizer is broken...
1) my Elfin's screen turns to white with a few red and black stripes on the lower left corner, it doesn't react to any touch gesture.
2) i can still activesync the device and seems that my SD card is still working, i could copy out my PIMcontacts...thank goodness
3) the alarm still rings the next morning, i assume my device is still operating, of course now i've taken out the battery.
4) i've ask the phone shop for repair enquiries and they said that the replacement parts are not for retail selling in my country, Malaysia... so it needs to send back my Elfin to OEM and takes about 3 weeks time and cost around USD $ 130 bucks....
5) my friends told me it wasn't worth it, thus i was thinking of looking for help online and finally i found this thread...
6) can anyone offer few pieces of info? i thank you 1st.
bjonmy said:
Hi, i've just entered the world of winmo. i've recently wrecked my Elfin. But i can't seem to figured it out whether it's the LCD or the digitizer is broken...
1) my Elfin's screen turns to white with a few red and black stripes on the lower left corner, it doesn't react to any touch gesture.
2) i can still activesync the device and seems that my SD card is still working, i could copy out my PIMcontacts...thank goodness
3) the alarm still rings the next morning, i assume my device is still operating, of course now i've taken out the battery.
4) i've ask the phone shop for repair enquiries and they said that the replacement parts are not for retail selling in my country, Malaysia... so it needs to send back my Elfin to OEM and takes about 3 weeks time and cost around USD $ 130 bucks....
5) my friends told me it wasn't worth it, thus i was thinking of looking for help online and finally i found this thread...
6) can anyone offer few pieces of info? i thank you 1st.
Click to expand...
Click to collapse
That sounds like both a Digitizer and LCD issue.
Red and white strips is caused by the screen, while the phone not sensing your fingers is caused by digitizer.
But you still managed to use something like mymobiler to rescue your stuff right?
Yeah, you're in Malaysia right? In Singapore, to get this items, we have to get it off ebay or dealextreme.com.
But be careful with this, it void warrenty.
If you send it to HTC service centre, it may cost $160> Singapore dollars.
Cheers,
Jeremy
dunno what iv done but my screen has stopped working, it still seems to recieve incoming calls, but does f all else apart from that!!
i can still get into activesync mode so have been able to copy off all my pics etc but im cncerned my contacts which are not save as outlook contacts may be on the phone is there a program i can use to extract my numbers with my pc??
also i know this is unlikely but is there anyway of extracting and saving all of my text conversations??
remember i must do all this without being able to use the phone itself! lol
please help, ill be contacting orange today for a replacement.
Good luck mate. I had the same issue. Display was fine, but the touchscreen did not respond anymore. I sent the device to the german repair center for HTC and got a letter saying i could either pay 178 Euro for repairing, 21 Euro for having it sent back without repairing or free disposal.
I just had my Touch HD for about two months! The digitizer is not part of the warranty, so I got the parts from ebay and did the job myself. Now all's working fine again ...
For saving data I would recommend "MyMobiler", but unfortunately this wont work out because you had to confirm the installation via the touch screen. Sorry ... But if you do the repairing on your own, you can just leave all data in place.
Good luck anyway ...
You just need to remove the touch screen on the front of the phone with a very fine and strong stick or knife.
http://freshgear.files.wordpress.com...pg?w=450&h=300
the touch screen and the LCD screen are stuck together very good.
You need to be very careful.
it's works, I did it last night and I was stuck at the same spot as you and after an hour I figured out how to do it.
mail me if you need more explanation.
[email protected]
no no, i have no display at all, nothing seems to work, iv just put my chip into another phone but it seems my contacts are saved on the phone, i have a new touch coming tomorrow from orange but i really need to get my contacts of the broken phone, is there anyway of doing this thru activesync, they are not saved as outlook contacts unfortunately
yes you can do it with activessync.
you go to the setting on activessync or windows mobil center and you set what ever you want to synchronize.
but you need to have outlook.
Replace digitizer
franky_phox said:
The digitizer is not part of the warranty, so I got the parts from ebay and did the job myself. Now all's working fine again ...
...
Click to expand...
Click to collapse
I have the same problem, touchscreen not responding. Did you replace only the digitizer (approx. $12) or also the lcd(approx. $60)?
Thanx in advance
Hi guys,
I am from the Middle East and I just bought my hd2 locally for a slightly higher price, and now my internal LCD screen is cracked. It didn’t fall from my hand and I didn’t fall while its in my pocket, I just leaned on my car, nothing rough at all and the leather casing didnt protect it. Now somehow the external touch pad is not broken but the internal lcd has 2 horizontal cracks/lines, thus I can only control but can’t see, I was able to see half of my screen for a while but now I can’t see anything.
I contacted my local repair center for hd2 and they told me it’s going to cost a whopping 400$ to fix!
Now my questions:
Can I fix it myself with my own skills or should I save and pay half the phone price to fix it? Is it risky to fix by myself?
Should I buy both the external touch pad and the internal lcd screed from the internet or only the lcd screen (cheaper)? I read its hard risky to separate them.
Which parts to buy from the internet? How do I know if its original parts? anyone recommend a website?
Currently I have some important messages on my phone that I desperately need, I didn’t setup any kind of sync with pc before the crack and I have a phone lock code on. Is there any chance I can read my messages on my pc?
Thank you very much
Use the search function, there are a lot of threads regarding this issue, I am sure you'll have all your questions answered.
I wouldn't bother to try to do it yourself, you need specific tools and knowledge to do the job properly, and the parts aren't exactly cheap either.
I was in the same boat as you buddy Look at my Sig