Hi Folks,
I've been having some proper trouble with my Hero over the last couple of days. Namely that it won't make phonecalls directly out of the pocket. If it's been locked, in my pocket, I take it out and try dialling and it just goes silent for a second then beeps and reverts back to the phone screen. In every instance I've tried a restart and it works.
Is this going to need to be sent back or is it something I'm doing wrong? Also, have any of you noticed your screen scrolling between screens without the phone being touched?
Any input would be greatly appreciated.
Strange. The first thing always to try (especially before you go to the extreme of sending it back), is a factory reset.
Remember it'll wipe the device back to factory, and you'll loose all your data. You'll have to resync your contacts etc.
But its the best way to figure out if its a hardware or software issue. Factory settings here means a reformat and reimage of the whole OS. There's an option in the settings to do it.
Thanks mate. I tried the reset this afternoon and so far, so good.
I had some problems with mine with the calls as I couldn't make or receive a call even though there was signal.
People would call me on the landline as they tried to call and said the phone was off (stranger still the call wouldn't go to my voicemail and would say the number was unobtainable) and I wouldn't be able to call out.
It would say dialling for 5-6 seconds maybe more then beep and go back to the phone dialler screen.
Many calls to T-Mobile later (tried new sim card and a factory reset) and it still wouldn't work. T-Mobile techs suggested I switch it to run on 2G networks only which made it better but I argued that my previous phone (SE W910i) didn't need manual switching between networks to work properly.
So after more discussion they agreed that something wasn't right with my Hero and sent a replacement out.
So far so good for the replacement
Thanks for the heads up, mate. Since I did my factory reset I've had no trouble but I'm half expecting it!
No problem
I'll admit that I keep my Hero on 2G networks now (not for any signal and call issues) as it really helps save battery power. Yeah, the net performance is slower but after all its only fetching a few facebook updates and the gmail is still fast to use. I can switch it back if need be for fast internet.
Related
I posted this a while back and never really received many responses so I am trying again....
I have a QTEK 9100 with the 2.4x ROM w/Cingular as my provider (I have tried many ROMS) and I can't seem to keep a phone conversation over 10 min. It just drops the call and the signal status icon shows an x.. like it is restarting or searching for a valid signal after the call drops. This is VERY consistent and happens no matter what my location is. If I put the SIM card in a Nokia phone I never have this issue so I know it is not the carrier. It is definately the QTEK. This is very frustrating and I was wondering if anyone has experienced this issue or if anyone has any suggestions on the cause. I have hard reset my device with so many ROM versions from the original 1.x to the latest 2.5 and everywhere in between and above including a beta 2.87 with the same result.
Also... I get many complaints that when people call me, their call goes right to voice mail when I never turn the phone off and I don't receive a missed call notification. I get a voice mail notification later if they leave one when the call never came through.
Any help or guidance is greatly appreciated.
Keith,
The only similar issue that I can recall is the one we are discussing at http://forum.xda-developers.com/viewtopic.php?t=53432&highlight=.
It's different in a number of respects though - in that you can keep calls past the 4 minute mark, and that it seems to be happening for you even with ROMS before 2.2. My thought is that you may have a defective unit - and you may want to consider returning it under warranty.
If you do a hard reset and don't install any applications at all - does it still reset after 10-15 minutes?
Cam,
Thanks for the reply. That is a very good suggestion and I will try it once I get the battery level above 50%. That is another thing... My battery drain is very severe and even with a replacement battery, I can't get one day use even without talking on the phone without recharging.
Thanks again for the response and suggestion.
BTW: If it is an application that is causing this, I must blame Microsoft for not protecting the phone portion of the device in some way.
My wife flashed her hero to the official sprint 2.1. She had never rooted or flashed a custom rom before, so her going to the official 2.1 didn't really bother me much. However, now she's running into an issue with her data not working. A couple days ago she noticed she wasn't getting her e-mail. Strangely enough, mine quite working too (I'm on fresh 2.1.1). I rebooted my phone and mine started working. So I went to her wireless and network settings and turned off her data. I then turned it back on and after 30 seconds or so it said it was connected and everything started working just fine.
The strange part is there are no errors and even when the phone tries to check e-mail, it doesn't report any errors. Now, on my phone when this happened, my HTC Mail app threw a fit because it couldn't connect to the exchange server. Since I could refresh my gmail account and got no errors I thought it was just our exchange server. I signed into my account on my PC (for exchange) and it was in fact working fine. After I rebooted (just this one time as mentioned above) gmail kicked off with new mail and exchange connected fine.
Today, she has told me 3 times now that she went in and reset the connection (turn it off and back on) and a while later it would quit working again. She turns her phone off every night, but for good measure I am having her reboot it now.
Anyone else have this issue? She never had this problem on 1.5, so I don't think it's hardware. I've only had the issue once, but I'm also not in her area right now (tower related, maybe? My data borked when I was at home where she is at right now).
Thanks
CodeMonk said:
Anyone else have this issue? She never had this problem on 1.5, so I don't think it's hardware. I've only had the issue once, but I'm also not in her area right now (tower related, maybe? My data borked when I was at home where she is at right now).
Thanks
Click to expand...
Click to collapse
This does seem like a tower problem. However, if you want to troubleshoot, you could always reset your data settings via the Sprint ## codes.
For data, enter this code: ##3282# on your Dial Pad. Give it a second and it'll ask if you want to view or edit your settings. Trouble shooting this problem would mean you have to Edit the settings, but in order to edit them you need your MSL code, which can be obtained by either contacting Sprint CS and asking them for it; or you can search around here on XDA and I'm pretty sure some people posted other ways to get your code.
Once you have your MSL code, choose edit when you get the pop up window and then click on your menu button -- there should be an option for you to choose reset -- enter your MSL code and your phone will reboot.
This may or may not fix your problem; I've had success whenever I've had data problems.
Hey thanks! I did a search for MSL and found a thread with a procedure to get it through CDMA workshop but the drivers don't want to work with Windows 7 x64.
However, my wife was complaining the other day that it takes a long time for her phone to start ringing when someone calls. I think I'll call sprint tonight when I get home and just tell them I need to fix that and see if they give me the MSL... Might kill two birds with one stone.
CodeMonk said:
Hey thanks! I did a search for MSL and found a thread with a procedure to get it through CDMA workshop but the drivers don't want to work with Windows 7 x64.
However, my wife was complaining the other day that it takes a long time for her phone to start ringing when someone calls. I think I'll call sprint tonight when I get home and just tell them I need to fix that and see if they give me the MSL... Might kill two birds with one stone.
Click to expand...
Click to collapse
On the taking a long time to ring:
1) Move the ringtone off the SDcard into the phone, in some cases the SD card is to slow to read it fast enough. - Worked for a buddy of mine
2) There is a polling rate you can set when you get the MSL - but I have heard sprint forces a particular rate from the tower even if the phone has one set. - This will also decrease battery life.
CodeMonk said:
My wife flashed her hero to the official sprint 2.1. She had never rooted or flashed a custom rom before, so her going to the official 2.1 didn't really bother me much. However, now she's running into an issue with her data not working. A couple days ago she noticed she wasn't getting her e-mail. Strangely enough, mine quite working too (I'm on fresh 2.1.1). I rebooted my phone and mine started working. So I went to her wireless and network settings and turned off her data. I then turned it back on and after 30 seconds or so it said it was connected and everything started working just fine.
The strange part is there are no errors and even when the phone tries to check e-mail, it doesn't report any errors. Now, on my phone when this happened, my HTC Mail app threw a fit because it couldn't connect to the exchange server. Since I could refresh my gmail account and got no errors I thought it was just our exchange server. I signed into my account on my PC (for exchange) and it was in fact working fine. After I rebooted (just this one time as mentioned above) gmail kicked off with new mail and exchange connected fine.
Today, she has told me 3 times now that she went in and reset the connection (turn it off and back on) and a while later it would quit working again. She turns her phone off every night, but for good measure I am having her reboot it now.
Anyone else have this issue? She never had this problem on 1.5, so I don't think it's hardware. I've only had the issue once, but I'm also not in her area right now (tower related, maybe? My data borked when I was at home where she is at right now).
Thanks
Click to expand...
Click to collapse
This may be too obvious of an answer, but have you tried using the device self service tool and updating your profile and prl?
CodeMonk said:
Hey thanks! I did a search for MSL and found a thread with a procedure to get it through CDMA workshop but the drivers don't want to work with Windows 7 x64.
However, my wife was complaining the other day that it takes a long time for her phone to start ringing when someone calls. I think I'll call sprint tonight when I get home and just tell them I need to fix that and see if they give me the MSL... Might kill two birds with one stone.
Click to expand...
Click to collapse
No problem, hope everything works out.
I had the same problem, took it to the sprint store (Waste of time!) and ended up hard resetting it, seems to have fixed the problem. you can hard reset by turning off the phone and then holding down the end, back and home buttons and selecting "clear storage" or "clear user data" (sorry, can't remember the exact wording). It will completely reset the software but it will wipe the data off your phone.
I got her MSL code via the logcat method that was just recently posted and reset her data and also changed her slot index. Although some people say that it is overridden at the tower, I also changed her priority. I updated her PRL as well. Before, it was ringing after I would hear about 3.5 rings, sometimes 4 full rings. Now it's ringing on the second ring. Also, her data was essentially turning off after about 30 minutes. After doing all of the above, she is saying it hasn't stopped working yet.
Thanks for all the suggestions, looks like it might be fixed.
Well it's still not fixed. She has it happen a couple times a day and now my phone is doing it too. It's not happening consistently that I can tell, just seems to randomly stop working.
Also, I'm on Fresh 2.1.2 and I'm getting some really really bad lag. I don't use any custom ringtones, just the ones that came with the phone and sometimes my phone will start to ring and the only way I know is because the vibrate starts. Then a good 3 seconds later I'm still getting a black screen as the phone is trying to tell me who it is.
I will randomly pick up my phone to surf the web too and it won't respond or do anything for like a good 10 - 15 seconds. I open up ES Task Manager and usually one of the mail apps is trying to update with like a 5% - 10% cpu usage, but that's all that has any CPU percentage. I'm not really sure what to try next. I've removed some apps that I don't really use and a couple that I just recently installed just to see if they are the culprit.
I'm using the Launcher Pro Beta too. Maybe that's it?
I've had a similar issue... only happened to me a couple of times since the update though... but I've just been turning "airplane" mode on and then off it turns off the radio and then turns it back on... seems to have worked for me...
again.. for me it's only happened a couple of times since the update to 2.1 so it could be a different issue.
I never thought of airplane mode. Doing what her and I are doing just reconnects data, not turning the radio on and off. I'm going to have her try that next and see if that fixes it. She says that she turns the phone off every night, but maybe she isn't some nights.
Recently, my phone will stop receiving text messages until I soft reset. Before posting, I tried a hard reset to see if that would fix the issue, but that did not work.
Is anyone else having similar issues with text messages?
Things worth noting:
1. I can still send messages without issue, even when I can't receive them.
2. All other data services on the phone work without any trouble (email, marketplace, zune, etc)
3. It happens even when I have full service, so it shouldn't be a connection/network issue.
4. I have a class 2 16 GB sandisk installed, which has been installed since I got the phone in November (might try a hard reset without the card to see if that helps).
It's interesting that the problem persisted through a hard reset. Right now I'm trying to determine if there's a specific set of actions that can be taken to reproduce the issue, but I just wanted to see if anyone else had any thoughts.
**UPDATE**
So even after pulling the sd card and hard resetting the phone, the problem is still present. Guess I'll have to head on over to AT&T to get a replacement.
If you are having the issue, it looks like you are only able to receive 10 messages before requiring a soft reset :'(
Thanks
I'm having the same exact problem. While I was on the phone with the ATT rep, she even tried to send me a text and couldn't!
Yeah I just went through the warranty exchange process with at&t and a replacement is on its way.
My co-worker also has a focus and hasn't had any problems, and with the number of people on this forum and no other responses, I don't think it's a very widespread issue.
I'm glad I found someone else with the problem though! Solidarity man! It's incredibly annoying. I setup a cron job on my server to send me a text every 15 minutes so I know when they stop working.
I'm ready to scream. I have a Dell Venue Pro (Another Windows Mobile 7 Phone) sitting here that has been an issue since day with everything EXCEPT text messaging. I spoke with ATT rep and they "claim" its either two things for me:
1) Porting of my number still transferring. ITs been to Sprint, T-Mobile, and now ATT all within the PAST two weeks.
2) Having a Metal roof can screw up the signal. Which I think is false because I have NO problem sending out texts, calling, surfing the web.
Again, NOT a problem restarting the phone and receiving texts but after, lets say, 15 minutes and having 3 bars, it stops. Its just like how T-Mobile network acted with Dell Venue Pro with the Internet, it needed to be restarted every hour or so. I'm READY to scream! I CAN NOT believe there AREN'T others with this problem!
10 Message Limit
Oh man. Yeah the Venue Pro launch was pretty rough. I was holding out for that phone too and was going to switch to t-mo, but I didn't want to chance it with all the problems that were being reported.
I have finally found a pattern though! It appears for me that after restarting the phone I can receive 10 text messages before they stop. I found this out because as I mentioned in my last post, I setup my server to send me messages every 15 minutes. While I was sleeping, i hit my sms receipt wall and a bunch of messages "queued up". This morning I restarted my phone, and 10 messages came in, then no more. Restarted again, received another 10, and so on until all the queued up messages had been received.
So it would be interesting if you check to see if there's a hard number limit of messages you can receive.
abledanger said:
Oh man. Yeah the Venue Pro launch was pretty rough. I was holding out for that phone too and was going to switch to t-mo, but I didn't want to chance it with all the problems that were being reported.
I have finally found a pattern though! It appears for me that after restarting the phone I can receive 10 text messages before they stop. I found this out because as I mentioned in my last post, I setup my server to send me messages every 15 minutes. While I was sleeping, i hit my sms receipt wall and a bunch of messages "queued up". This morning I restarted my phone, and 10 messages came in, then no more. Restarted again, received another 10, and so on until all the queued up messages had been received.
So it would be interesting if you check to see if there's a hard number limit of messages you can receive.
Click to expand...
Click to collapse
I noticed it this morning. I was on the phone with another tech support rep last night that WAS NO help, only concluded with that, I'm suppose to go to one of their stores and switch it out with another handset. Problem with that is, I didn't purchase it from ATT since Amazon.com had it for a penny. So, that'll be a fun visit. <--sounds like I'm from the south, don't it? lol
I'm having SO much fun sending myself texts to see if it actually goes through and I receive it. Here's something to think about, the two weeks I had T-mobile, I sent out 5,689 texts. So, this feature is something I actually WANT.
Update: Swapped out the phone. I had to act like an idiot because they had NO record of my sale at the ATT store, which there isn't any since I bought it at Amazon.com for a penny.
Knock on wood, its working. Sent myself over 50 texts throughout 2 hours.
I just recently started having this problem. I didn't notice at first, I just didn't think I was receiving any text messages. I accidentally restarted the phone (crappy case) and when I started it back up I got 10 texts instantly...all from the previous day. So I thought, oh AT&T must have screwed up. A day goes by and still no texts (odd because I usually get at least 20 texts a day). So I try to send myself a text. No bueno. So I restarted my phone. 10 texts. Restarted again. 10 texts...all still from Monday (2 days ago).
I already had problems with cellular data (http://forum.xda-developers.com/showthread.php?t=867347), and now this. If this problem is being caused by the SD card too, I'm getting rid of it.
Text Messages
abledanger said:
Recently, my phone will stop receiving text messages until I soft reset. Before posting, I tried a hard reset to see if that would fix the issue, but that did not work.
Is anyone else having similar issues with text messages?
Click to expand...
Click to collapse
Yes, I have seen this on occasion. Seems to be random and relatively infrequent in nature for me right now though. One thing that I have noticed (and may or may not be related) is that wireless sync seems to stop working at the same time. A soft rest always makes the problem go away...
I had this problem with my 2nd focus (i dropped the first and shattered the screen) It seemed to work fine for a few hours after I got it, then stopped receiving. As soon as I'd reboot the phone, itd work till i sent about 10 messages, then stopped. I tried my sim in another phone, worked fine. So now i'm on my 3rd phone.
Id tried multiple hard resets and none of them helped - I had assumed i'd just gotten a bad phone. But it seems a more common issue than I'd originally thought. I'd tried initially to take out my SD card (Kingston 16gb Class 4) and it didnt help.
Just got this problem on my Omnia 7, so maybe it's an OS or carrier issue.
Eriatarka said:
Just got this problem on my Omnia 7, so maybe it's an OS or carrier issue.
Click to expand...
Click to collapse
Interesting. I wonder if anyone else has had this issue on some of the htc or lg phones or if it's a Samsung only problem. I guess this means that it's not related to the sd card though!
I have since replaced my defective focus and have yet to experience any problems with the new one.
I believe I've figured out and need a few testers to verify fix. I too was experiencing same issue of not receiving more than 10 SMS text messages until soft reset. After multiple hard resets and eventual phone replacement by AT&T Technical Support, I decided to navigate the Diagnosis Codes determined to find a fix for you all. Long story short, I discovered and tested the setting that causes and fixes the issue as follows:
*#197328640#
1 Debug
8 Phone Control
7 Network Control
1 GCF
3 Setting Cancellation
End
Soft Reset phone (Reboot)
You can test by texting yourself (your mobile number)
Enjoy!
Can't access root menu with *#197328640#
Hi, I can't open my root menu using *#197328640#. Any idea? I have the same problem of not receiving SMS.
tyryanjr said:
I believe I've figured out and need a few testers to verify fix. I too was experiencing same issue of not receiving more than 10 SMS text messages until soft reset. After multiple hard resets and eventual phone replacement by AT&T Technical Support, I decided to navigate the Diagnosis Codes determined to find a fix for you all. Long story short, I discovered and tested the setting that causes and fixes the issue as follows:
*#197328640#
1 Debug
8 Phone Control
7 Network Control
1 GCF
3 Setting Cancellation
End
Soft Reset phone (Reboot)
You can test by texting yourself (your mobile number)
Enjoy!
Click to expand...
Click to collapse
gasahadewo said:
Hi, I can't open my root menu using *#197328640#. Any idea? I have the same problem of not receiving SMS.
Click to expand...
Click to collapse
*#32489# bypass to get into root menu. click the back button 4 times to get to the main menu.
Someone else posted that here.
tyryanjr said:
I believe I've figured out and need a few testers to verify fix.
Click to expand...
Click to collapse
Thanks. I've been experiencing the problem too ... will test and let you know if it works for me!
I'm not experiencing this problem any more, though I can't say for sure whether it was solved due to that diagnostic menu action or the Samsung firmware update I applied later that evening.
tyryanjr said:
I believe I've figured out and need a few testers to verify fix. I too was experiencing same issue of not receiving more than 10 SMS text messages until soft reset. After multiple hard resets and eventual phone replacement by AT&T Technical Support, I decided to navigate the Diagnosis Codes determined to find a fix for you all. Long story short, I discovered and tested the setting that causes and fixes the issue as follows:
*#197328640#
1 Debug
8 Phone Control
7 Network Control
1 GCF
3 Setting Cancellation
End
Soft Reset phone (Reboot)
You can test by texting yourself (your mobile number)
Enjoy!
Click to expand...
Click to collapse
Testing now!!!
I hope you're fix works for me too. This has been very annoying.
Good luck everyone. If v1122 of diagnosis menu has been installed due to update you can get to it by *#32489# and click on "Back" to get where you need in the menu.
Reporting back.
As long as I'm in an area with good radio penetration, the fix is a godsend.
In areas with poor radio penetration, it's no change.
So, I'll say good work tyryanjr & ATT-US
You guys improved my love of the focus tenfold today.
I should mention I am using a Rogers Branded Focus, SIM Unlocked, Dev Unlocked (Chevron), NoDo, on SaskTel's wireless network in Saskatchewan. If you are on Bell or Telus with similiar issues, give it a whirl.
To my wireless carrier, please rectify the situation, ASAP!
I have a really annoying problem on my SGS2.
The phone ends calls randomly by itself. It is a pain in the ass when I have been on hold for 10min and then I am the next in line and CLICK! I want to throw the phone into the wall when that happens.
Or when I need to call my friend back 7 times during a conversation.
Anyone else have this problem?
i have not had a single dropped call and i use at least an hour per day. here are the three things i would do
1. make sure you have a fairly new 3g sim card (or bull**** 4g depending on which provider you have). i used to have issues with rogers when i had the htc magic and getting a new sim card fixed them.
2. check which apps you have installed on the phone. some apps turn off data for periods of time and you might be having an issue when data comes back online. i have read about different android devices that let data have a priority over voice, so if you are on a call and your device tries to download an email you might drop a call. i would uninstall or freeze any apps which could do this and use the phone for a couple of days to see if the issue stops.
3. if you still have issues i would backup whatever was important and hard reset the phone (deletes all info) and start from scratch. you might have a corrupted file or something
good luck
May be your network sucks. No dropped call issues here.
Sent from my GT-I9100 using XDA Premium App
1. I use the same card as I had on my N900, didn't have this issue, but will check it.
2. I live in Europe where we can Call and surf at the same time, so not a problem.
3. I flashed the phone to KE7 2 weeks ago, and factory reset it too. Gonna try to change the modem kernel when I get the time.
Kirdroid: No, it happens everywhere, and hasn't happened with any other phone before this.
Gonna see if changing the modem kernel can help.
First off, I didn't find this anywhere on the forum, so I hope it's not a dupe - but it's a very annoying problem. I have a Galaxy S5 on KitKat. Here's the issues (pretty much all related):
Often times, I'll answer an incoming call successfully but the person on the other line simply hears a continuous ring cycle.
(Same as #1), but instead of hearing ring cycles - they get voicemail.
On other occasions my phone will be face up on a counter, I'll get a phone call, and when I walk over to the device it will "automatically answer" but the person never connects on the other line.
For all of these occasions, this seems to happen more frequently the first time someone tries to call me. Sometimes additional incoming calls from that number will go through with more success, but not all the time. Restarting the phone and pulling out the SIM card and battery not only do not fix the issue, but seem to consistently re-create the problem.
I should also note that I had Google voice as my provider for voicemail, but I have temporarily disabled that and set up my voicemail through Verizon - still doesn't help. Also 3rd party dialer apps like Dialer One do not make a difference.
Here are my settings:
Android Version 4.4.4 - Kitkat, no updates available (non rooted)
Blocking mode disabled
Motions and Gestures disabled
S-Voice disabled
Preferred network mode: LTE / CDMA **This seemed to solve the problem at first, but it came back immediately. (It was set to 'Global')
I've spent hours trying to fix this and contemplated rooting my device to try to get it to work, but to be honest I'd rather just exchange the phone for a new one before I did something like that. I also have not restored to Factory Default... but again that is preferably a last resort.
Any thoughts? I need a 100% working phone for my job and missing phone calls and having to call people back just isn't cutting it.
rmarq423 said:
First off, I didn't find this anywhere on the forum, so I hope it's not a dupe - but it's a very annoying problem. I have a Galaxy S5 on KitKat. Here's the issues (pretty much all related):
Often times, I'll answer an incoming call successfully but the person on the other line simply hears a continuous ring cycle.
(Same as #1), but instead of hearing ring cycles - they get voicemail.
On other occasions my phone will be face up on a counter, I'll get a phone call, and when I walk over to the device it will "automatically answer" but the person never connects on the other line.
For all of these occasions, this seems to happen more frequently the first time someone tries to call me. Sometimes additional incoming calls from that number will go through with more success, but not all the time. Restarting the phone and pulling out the SIM card and battery not only do not fix the issue, but seem to consistently re-create the problem.
I should also note that I had Google voice as my provider for voicemail, but I have temporarily disabled that and set up my voicemail through Verizon - still doesn't help. Also 3rd party dialer apps like Dialer One do not make a difference.
Here are my settings:
Android Version 4.4.4 - Kitkat, no updates available (non rooted)
Blocking mode disabled
Motions and Gestures disabled
S-Voice disabled
Preferred network mode: LTE / CDMA **This seemed to solve the problem at first, but it came back immediately. (It was set to 'Global')
I've spent hours trying to fix this and contemplated rooting my device to try to get it to work, but to be honest I'd rather just exchange the phone for a new one before I did something like that. I also have not restored to Factory Default... but again that is preferably a last resort.
Any thoughts? I need a 100% working phone for my job and missing phone calls and having to call people back just isn't cutting it.
Click to expand...
Click to collapse
First try a data factory reset, if that doesn`t help refash the stock rom with odin 3.09 and after that factory reset/wipe cache in recovery.
rmarq423 said:
First off, I didn't find this anywhere on the forum, so I hope it's not a dupe - but it's a very annoying problem. I have a Galaxy S5 on KitKat. Here's the issues (pretty much all related):
Often times, I'll answer an incoming call successfully but the person on the other line simply hears a continuous ring cycle.
(Same as #1), but instead of hearing ring cycles - they get voicemail.
On other occasions my phone will be face up on a counter, I'll get a phone call, and when I walk over to the device it will "automatically answer" but the person never connects on the other line.
For all of these occasions, this seems to happen more frequently the first time someone tries to call me. Sometimes additional incoming calls from that number will go through with more success, but not all the time. Restarting the phone and pulling out the SIM card and battery not only do not fix the issue, but seem to consistently re-create the problem.
I should also note that I had Google voice as my provider for voicemail, but I have temporarily disabled that and set up my voicemail through Verizon - still doesn't help. Also 3rd party dialer apps like Dialer One do not make a difference.
Here are my settings:
Android Version 4.4.4 - Kitkat, no updates available (non rooted)
Blocking mode disabled
Motions and Gestures disabled
S-Voice disabled
Preferred network mode: LTE / CDMA **This seemed to solve the problem at first, but it came back immediately. (It was set to 'Global')
I've spent hours trying to fix this and contemplated rooting my device to try to get it to work, but to be honest I'd rather just exchange the phone for a new one before I did something like that. I also have not restored to Factory Default... but again that is preferably a last resort.
Any thoughts? I need a 100% working phone for my job and missing phone calls and having to call people back just isn't cutting it.
Click to expand...
Click to collapse
Im having the same issue, i cleared the cache, did a factory reset and made sure s voice was turned off, it cleared the issue up for about a month. Recently i have been having this issue happen more and more. Im starting to think it may have something to do with the Bluetooth or the visual Voice mail / voice mail. Anyone else have any ideas on what else to try or do ? The only problem is recreating the environment to cause it to happen. Right now its completely random.