Screen gap - Hero, G2 Touch General

Hello everyone,
I've recently bought an urban brown hero in the netherlands as they are STILL not released in belgium and i didn't feel like waiting for the political bull**** to end. Apparently it has to do with the youtube app, they aren't allowed to include it as youtube doesn't exist in belgium as a legal entity. That's bull**** as the iphone and tons of other phones have a native youtube client. Sounds like someone's lobbying for apple to me!!!
ANYWAY
I've been hearing a lot about this screen gap issue. I haven't been able to find any pictures clearly showing it. all i can say is that i think the screen seal sits very low which looks a bit like a gap ... however, it is uniform all around the screen. Doesn't look too bad to me except that there might be some crud that gets in there.
Let me put it this way, the iphone has a MUCH bigger gap between the glass and the chrome bezel with no seal at all, and it's like that from the factory.
Can anyone post any pics?
Thanks
-Kevin

Related

X1 screen fading issue

Has anyone come across their X1 having a screen that is fading in the top right-hand corner? it looks as if it's been pressed really hard there on mine.
I've had so many X1s now and I'm really fed-up of it, Sony Ericsson, Windows Mobile (to add to all Windows OSs really) and my operator, O2, for being the World's biggest morons. The one I got today seemed perfect for once and actually put together properly and, apart from a tiny, hardly noticeable scratch on the back cover (for which I have another cover as a spare anyway) I was pretty happy with it. The screen is really bugging me though and this is the second or third one where the screen is quite a bit worse than others have been.
I'm unsure of what to do, there's no other phones that I have any interest in and I'm sick to the teeth of O2 and this fault riddled phone too. I've only just gotten used to the fact that the illumination lights don't work properly on any X1s!
I beleive you are referring to the white light bleeding thru in the corners? This is something simular to what happens on some monitors. I don't think it gets worse and it can only be noticed when a black background in showing in the corners when you look at a picture or play a movie.
I know EXACTLY what you're talking about. It is the most visible when you're turning it on during the "EXPERIA" screen, huh? I have that, too.
Raspster said:
I beleive you are referring to the white light bleeding thru in the corners? This is something simular to what happens on some monitors. I don't think it gets worse and it can only be noticed when a black background in showing in the corners when you look at a picture or play a movie.
Click to expand...
Click to collapse
This is exactly it! Sorry, couldn't remember to call it bleeding lol.
I'm almost certain I'll return this X1...shame because it's the first without any other issues.
omfg i totally forgot abt this when i sent it to the svc ctr 2 days ago!
i only complained abt the buttons getting less responsive. lol. had this screen issue since day 2 but nvr been a big prob.
damn...
Called "light leakage" elsewhere
Personally its only noticeable at all with a completely black screen (like the Xperia load screen mentioned above) ...and completely invisible the rest of the time.
So I barely notice it and it doesn't bother me
Check out this thread...
http://forum.xda-developers.com/showthread.php?t=445976
I'm still on my first X1i by the way -4 months in and no probs at all
Guys,
If you have no build issues like cracks, I strongly suggest you keep it. AFter a week or two of use, you'll stop noticing the light bleeding less and less. I believe I read it somewhere that you have the NGOCD or something? New Gadget Obsessive Compulsive Disorder.
Cheers.
PoisonWolf said:
Guys,
If you have no build issues like cracks, I strongly suggest you keep it. AFter a week or two of use, you'll stop noticing the light bleeding less and less. I believe I read it somewhere that you have the NGOCD or something? New Gadget Obsessive Compulsive Disorder.
Cheers.
Click to expand...
Click to collapse
Definately...I just like a new device to be perfect as it should be.
I can still notice the bleeding a bit during normal use and it's really irritating. I don't get why it's just in the right-hand corner and worse on some X1s than it is on others.

Widespread screen defects? Please reply.

Guys as you can see, many started posting concerning some defects of the Note's screen. It's starting to look widespread. Might be wrong tho.
Should we be worried of widespread manufacturing defects? I would hate sending my Note back to Amazon.de even when it hasn't even arrived yet! I hate all the hassle/waiting/delays.
Please only post insightful/informative answers, because I'm starting to get worried and I can ASSURED you I'm not the worrying or nitpicking type so that's says something.
I believe many or some others people are in the same situation as me. Also I got it from Amazon.de so it's EU Model.
Could this be EU model specific "problems"? If it does NOT affect it's performance/reliability and day2day usage I don't even care then..
But I would hate having the screen of a expensive device failing on me after couple months. It's the phones main feature after all and many started complaining about it.
koniakki said:
Guys as you can see, many started posting concerning some defects of the Note's screen. It's starting to look widespread. Might be wrong tho.
Should we be worried of widespread manufacturing defects? I would hate sending my Note back to Amazon.de even when it hasn't even arrived yet! I hate all the hassle/waiting/delays.
Please only post insightful/informative answers, because I'm starting to get worried and I can ASSURED you I'm not the worrying or nitpicking type so that's says something.
I believe many or some others people are in the same situation as me. Also I got it from Amazon.de so it's EU Model.
Could this be EU model specific "problems"? If it does NOT affect it's performance/reliability and day2day usage I don't even care then..
But I would hate having the screen of a expensive device failing on me after couple months. It's the phones main feature after all and many started complaining about it.
Click to expand...
Click to collapse
According to my poll, over 83% of the people here who responded think the Note is the best phone ever made. So I think you might be barking up the wrong tree or singing the wrong Note needlessly.
koniakki said:
Guys as you can see, many started posting concerning some defects of the Note's screen. It's starting to look widespread. Might be wrong tho.
Should we be worried of widespread manufacturing defects? I would hate sending my Note back to Amazon.de even when it hasn't even arrived yet! I hate all the hassle/waiting/delays.
Please only post insightful/informative answers, because I'm starting to get worried and I can ASSURED you I'm not the worrying or nitpicking type so that's says something.
I believe many or some others people are in the same situation as me. Also I got it from Amazon.de so it's EU Model.
Could this be EU model specific "problems"? If it does NOT affect it's performance/reliability and day2day usage I don't even care then..
But I would hate having the screen of a expensive device failing on me after couple months. It's the phones main feature after all and many started complaining about it.
Click to expand...
Click to collapse
Theres absolutely no problem whatsoever. If you display a full-black picture on the phones display in lightless environment you can see the OLED display emits a little bit of light (like 1/1000 of the best LCDs I've seen). Also you might spot few black spots when looking at the screen with your perhiperal vision. So yea... huge problems!
Your never ever going to see these "problems" in normal usage scenarios. Some people just like to make practically non-existing problems into huge "dealbreaker" situations.
Gaugerer said:
According to my poll, over 83% of the people here who responded think the Note is the best phone ever made. So I think you might be barking up the wrong tree.
Click to expand...
Click to collapse
Did I say otherwise? That is NOT great phone? Best is subjective to each one needs and opinion. But for me it's the BEST phone for what I want and look after. That's WHY I order it.
Don't take this the wrong way but that's your opinion of insightful/informative answer? Please don't answer. Just think about it.
I did not ask if it's good/best phone or if you like it. I ordered it for the same reasons like almost all here.
I believe my post is very clear of what it's about.
I asked about the display/screen issues some are having. So please next time answer more appropriate and talk about the display/screen "issues" and not about trees and barking and whatever you wan't to talk about.
P.S: See what I had write now? I hate to write such comments/posts. There's no need for them I believe.
A more appropriate answer like: No it's not widespread. I just isolated case or something or whatever, would have been much preferred. Thank you.
koniakki said:
Did I say otherwise? That is NOT great phone? Best is subjective to each one needs and opinion. But for me it's the BEST phone for what I want and look after. That's WHY I order it.
Don't take this the wrong way but that's your opinion of insightful/informative answer? Please don't answer. Just think about it.
I did not ask if it's good/best phone or if you like it. I ordered it for the same reasons like almost all here.
I believe my post is very clear of what it's about.
I asked about the display/screen issues some are having. So please next time answer more appropriate and talk about the display/screen "issues" and not about trees and barking and whatever you wan't to talk about.
P.S: See what I had write now? I hate to write such comments/posts. There's no need for them I believe.
A more appropriate answer like: No it's not widespread. I just isolated case or something or whatever, would have been much preferred. Thank you.
Click to expand...
Click to collapse
I apologise if I have offended you by the manner in which I replied. I was not trying to be patronising but just trying to reassure you and that you might be worried unnecessarily.
lehto said:
Theres absolutely no problem whatsoever. If you display a full-black picture on the phones display in lightless environment you can see the OLED display emits a little bit of light (like 1/1000 of the best LCDs I've seen). Also you might spot few black spots when looking at the screen with your perhiperal vision. So yea... huge problems!
Your never ever going to see these "problems" in normal usage scenarios. Some people just like to make practically non-existing problems into huge "dealbreaker" situations.
Click to expand...
Click to collapse
I know. As I said I'm not the nitpicking type. I will never turn the brightness to a 100%(had it at the lowest on my SGS2) and wont stare a full-black picture in lightless environment for no apparent reason obviously.
The thing that got me worried was those black spots to be honest. So reliability is a great concern for me.
And thanks for the reply. I really appreciate it.
Gaugerer said:
I apologise if I have offended you by the manner in which I replied. I was not trying to be patronising but just trying to reassure you that you might be worried unnecessarily.
Click to expand...
Click to collapse
None taken. I apologize for my saying also. We are all part of a great community here. And also a part of a bigger one too. Yes, XDA Community.
koniakki said:
None taken. I apologize for my saying also. We are all part of a great community here. And also a part of a bigger one too. Yes, XDA Community.
Click to expand...
Click to collapse
We all are XDA-Brothers & Sisters !
Spots before your eyes dept.
There seem to be a couple of cases of defective screens, but a huge amount of opinion about the qualities of Pentile screens. The only thing I can notice with a magnifying glass, is that white text on a black background seems to have a fuzzy red edge to it. Black text on a white background is sharp.
Links that shed light on the matter:
http://www.phonearena.com/news/Sams...D---is-the-PenTile-matrix-bad-for-you_id23134
http://www.nouvoyance.com/technology.html
http://en.wikipedia.org/wiki/Active-matrix_OLED
http://en.wikipedia.org/wiki/PenTile_matrix_family
http://en.wikipedia.org/wiki/Organic_light-emitting_diode#Advantages
ankydu said:
We all are XDA-Brothers & Sisters !
Click to expand...
Click to collapse
What about married members? Or members dating? Is that even legal?
Xaddict said:
There seem to be a couple of cases of defective screens, but a huge amount of opinion about the qualities of Pentile screens. The only thing I can notice with a magnifying glass, is that white text on a black background seems to have a fuzzy red edge to it. Black text on a white background is sharp.
Links that shed light on the matter:
http://www.phonearena.com/news/Sams...D---is-the-PenTile-matrix-bad-for-you_id23134
http://www.nouvoyance.com/technology.html
http://en.wikipedia.org/wiki/Active-matrix_OLED
http://en.wikipedia.org/wiki/PenTile_matrix_family
http://en.wikipedia.org/wiki/Organic_light-emitting_diode#Advantages
Click to expand...
Click to collapse
Excellent read Xaddict. Thanks for taking the time to post them. It would be useful for future viewers that might find this thread. I know a bit about the PenTile and amoled technology...
My concern are the black spots. I know some SGS2 screens have them. I did not notice them when I checked it on my SGS2. So are those black spots are anything to worry about? Are they inside the margin of error or something?
And my final question. Do they affect the screen's reliability in any way?
koniakki said:
Excellent read Xaddict. Thanks for taking the time to post them. It would be useful for future viewers that might find this thread. I know a bit about the PenTile and amoled technology...
My concern are the black spots. I know some SGS2 screens have them. I did not notice them when I checked it on my SGS2. So are those black spots are anything to worry about? Are they inside the margin of error or something?
And my final question. Do they affect the screen's reliability in any way?
Click to expand...
Click to collapse
Can't comment on black spots as I have not seen them.
Compared to my HD2, the Note has blacks that are black as the ace of spades on a dark night, vivid colours and sharp detail(unless viewed with a magnifying glass), and no spots.
Not sure of differences between SAMOLED Pentile and OLED Monitors but Sony are releasing a new range of OLED Broadcast monitors that sell from $10,000-$30,000. They are replacing LCD and CRT's in the broadcast industry.
To quote phonearena.com "To wrap it up we'd say that the fears about PenTile appear hugely overblown when it comes to the new HD Super AMOLED technology, which delivers higher pixel density."
lehto said:
Theres absolutely no problem whatsoever. If you display a full-black picture on the phones display in lightless environment you can see the OLED display emits a little bit of light (like 1/1000 of the best LCDs I've seen). Also you might spot few black spots when looking at the screen with your perhiperal vision. So yea... huge problems!
Your never ever going to see these "problems" in normal usage scenarios. Some people just like to make practically non-existing problems into huge "dealbreaker" situations.
Click to expand...
Click to collapse
It seems like some people are so obsessed with 'perfection' in their ever evolving cutting edge gadgets that at some point the manufacturers are going to need start binning their devices, selling a velvet glove hand inspected version for say 50% more, or start trashing the majority of new screens/devices due to perceived imperfections thus driving the prices through the roof, unfortunately though these scenarios wouldn't satisfy the majority of the perfectionsts (reading some comments it makes me wonder what the writers are like to deal with in real life, how they would like being held to account at such a nitpicking and unrealistic standard) as everyone wants their cutting edge gadgets to be minimally priced as well.
Think about it for a minute, we are basically packing around the equivalent of a cutting edge laptop from a few years ago in our pockets, what happened to the excitement of being part of the technological cutting edge? Enjoy your gadget while you have it, you'll be replacing it soon enough anyways with something new that is flawed somehow but much more awesome.
I remember a similar controversy that was being peddled when the HTC HD2 came out. If you viewed the screen with sunlight reflecting off it at a 45 degree angle, you could see the etched pattern of the capacitive touchscreen grid. I hardly ever noticed it and when I did it made no difference to the quality of the phone's screen, but some held that it was a defective design.
Well I have seen on a couple of S2s and Notes some dark marks in the background. Best visible to me when looking on a grey background with low brightness setting.
Eg. Maps.
I am not too worried about this, since with increasing brightness it gets much better.
Since I checked a couple of stores and always found it, I believe it is a common issue. Might be worse or better from phone to phone, but always there.
Thank you all for your replies. Greatly appreciated.
So, to answer my own concerns based on your replies: No, is not an issue at all. Well, so far atleast, since it's a new device not many users if any, used it for longer perioed(3-6months).
Let's hope it's all good when it arrives in a couple days. If anything with the phone I will post to the appropriate threads. Thanks again.
This is a general statement and not a direct first hand account of my experiences with the SGN.
The human brain has the ability to ignore small issues or lack of information. For example, you can listen to a conversation with your date at a restaurant even with a lot of background noise. You can look at an image for a split second and be able to make out what the picture was even if you only saw part of it. Tiny issues with the display may not even register.
However, if you are looking for issues you will find them. Also you are far more likely to be bothered by an issue once it is pointed out to you. Sometimes ignorance is bliss. If someone tells you looking at the screen in very specific circumstances will result in a visual artifact, you will tend to always notice it. I am not saying we should not share this information and just unquestioningly accept what we are given. Just be careful what road you go down. Somethings cannot be unseen!
I recently looked up a review of my monitor for my computer and noticed people were complaining about ghosting in some games. I had not noticed it before I read that review, however guess what I always notice when playing games now?
PS. Want to sell a 24" Asus LED LCD.
The OP asked if these marks are an indication of reduced reliability of the screens, i.e. they're defective so they're going to fail sooner. To answer, I don't think there's enough history/data for anybody to answer that question with certainty yet, but I've seen the same marks on my Nexus One AMOLED screen and the GSII AMOLED screen, so I'd venture to say no, reliability is not likely to be negatively affected.
Pops_G said:
....Sometimes ignorance is bliss....
Click to expand...
Click to collapse
The bold part is one of the best advices and can apply to many aspects in life as on hardware.
Pops_G said:
PS. Want to sell a 24" Asus LED LCD.
Click to expand...
Click to collapse
Interested to get that "faulty" ghosting led lcd out of your hands. Price please?
maxh said:
The OP asked if these marks are an indication of reduced reliability of the screens, i.e. they're defective so they're going to fail sooner. To answer, I don't think there's enough history/data for anybody to answer that question with certainty yet, but I've seen the same marks on my Nexus One AMOLED screen and the GSII AMOLED screen, so I'd venture to say no, reliability is not likely to be negatively affected.
Click to expand...
Click to collapse
Thank you maxh. I agree with you. I said it also that is too early to tell, but the reason I made this whole thread is so someone with some engineering expertises would reply to ease my concerns.
But it seems that is not a reliability issue from all the replies, even if I believe none of us is professionally certified to answer that. Time will tell.
In the meantime let's all enjoy our humongous SGS2 on steroids!
Colour depth
I am having doubts that the screen on the Note is 16M / 24bit colour depth.
GSMArena states the colour depth is 16M.
This is a link to a website with a 24bit png gradient and an explanation of screen bit depth: Gradient
Looking at it on the note, there is banding characteristic of 16bit, which doesn't show up on my pc's screen.
I tried png & jpg gradients i made in photoshop and all had banding on the Note.
Oh well, what was I expecting on a handset?
I guess GSMArena got my hopes up.

Loose/misaligned home button?

Anyone else have a slightly loose home button? Mine is only very slightly loose but it regularly looks misaligned. I think the problem is the cut out for the button is actually a little bigger on one side so there is room for it to wiggle up and down. I can tell this because of the lines across the bezel. I don't think it is enough of a problem to return it on warranty so it will probably slowly drive me mad over the next few months. I'll take a picture later to try and show it.
cathain said:
Anyone else have a slightly loose home button? Mine is only very slightly loose but it regularly looks misaligned. I think the problem is the cut out for the button is actually a little bigger on one side so there is room for it to wiggle up and down. I can tell this because of the lines across the bezel. I don't think it is enough of a problem to return it on warranty so it will probably slowly drive me mad over the next few months. I'll take a picture later to try and show it.
Click to expand...
Click to collapse
Nope, it isn't loose at all on my phone. You should try and change it - after all you payed a lot of money for this phone.
pedmond said:
Nope, it isn't loose at all on my phone. You should try and change it - after all you payed a lot of money for this phone.
Click to expand...
Click to collapse
It seems to be the same problem the Note 3 had. From reading that it seems there might not be much point point sending it back as users who did got the phone back and it still had the issue. Might see about swapping it for a new unit with the retailer I bought from
Here is a couple of pics, it was really hard to get it to focus for some reason despite me having a good camera? But you can see it is crooked with the left side higher than the right, you can even see the small gap along the top of the button towards the right side in the pic where the screen is on.
Mine has a distinctive click sound when i press it and takes a bit more force over the note 2
re: loose button on note 4
Yeah mines slighly loose too. I checked out two other ones in seperate stores and they all seem to have minor play in their home buttons. I even compared it to the note 3 they also had on display and it felt identical. It looks to me like its a common "feature" for the note series. Looking at the disassembly videos on youtube shows that the button isnt really adheared to anythingand iis simply pinched between the frame and glass. With that knowledge, its easy to understand why the button has some play in it without worrying too much about it. Even if you swap it for another one, its gonna be the same with maybe a slight difference in tolerences but overal it will be loose sooner or later. Same story goes for the power and volume buttons.
As for me however, ive got this is issue with the oleophobic coating right under the home button which according to Videotron in Montreal Canada, Isn't covered by warranty even if the phone is only a week old!! For some reason the oleophobic coating is missing under my home button which leaves a bunch of fingerprints just under it. Its a pain to look at especially since its freaken brand new and shouldn't have this happening so early on. But so far Videotron has NOT honored any kind of replacement warranty to me and informed that so long as it doesn't hinder the usability of the device, its wont be covered. I think Thats the lamest after sale service Ive hade to date and can't believe that they don't stand behind their products.
colapticus0983 said:
Yeah mines slighly loose too. I checked out two other ones in seperate stores and they all seem to have minor play in their home buttons. I even compared it to the note 3 they also had on display and it felt identical. It looks to me like its a common "feature" for the note series. Looking at the disassembly videos on youtube shows that the button isnt really adheared to anythingand iis simply pinched between the frame and glass. With that knowledge, its easy to understand why the button has some play in it without worrying too much about it. Even if you swap it for another one, its gonna be the same with maybe a slight difference in tolerences but overal it will be loose sooner or later. Same story goes for the power and volume buttons.
As for me however, ive got this is issue with the oleophobic coating right under the home button which according to Videotron in Montreal Canada, Isn't covered by warranty even if the phone is only a week old!! For some reason the oleophobic coating is missing under my home button which leaves a bunch of fingerprints just under it. Its a pain to look at especially since its freaken brand new and shouldn't have this happening so early on. But so far Videotron has NOT honored any kind of replacement warranty to me and informed that so long as it doesn't hinder the usability of the device, its wont be covered. I think Thats the lamest after sale service Ive hade to date and can't believe that they don't stand behind their products.
Click to expand...
Click to collapse
Yeah I think you're right. The little bit of play I don't mind but it seems the resting position for the button on my phone is always slightly crooked. Nobody else even notices it until I point it out to them. I've emailed Samsung to see what they say but I think I'm just resigned to living with it.
Thats crap about you oleophobic coating, I find with new phones it wears off after a few months anyway so eventually the whole front will be a fingerprint magnet!
Here's some pics of the oleophobic coating defect I was describing from my previos post.
Exchanged my Note 4 for a new one and it is much better, hardly any play in the button. Maybe I'm overanalysing it but it still looks ever so slightly crooked, I can live with it though.
cathain said:
Exchanged my Note 4 for a new one and it is much better, hardly any play in the button. Maybe I'm overanalysing it but it still looks ever so slightly crooked, I can live with it though.
Click to expand...
Click to collapse
I need to do this.. Mine has become a loud, creaky mess when it was originally just fine.
cathain said:
Exchanged my Note 4 for a new one and it is much better, hardly any play in the button. Maybe I'm overanalysing it but it still looks ever so slightly crooked, I can live with it though.
Click to expand...
Click to collapse
how much play is there now, compared to before? my note edge has a similar "problem". not really a big deal for me personally,
but it's kind of annoying. it's not very noticeable though, i have to look real close to even see any crookedness.
i can barely notice that my home button ever so slightly moves if i push it with my fingernail, but it's not like it's loose or anything.
i guess this is just the way it's supposed to be. working as intended and all that.
still wish the home button would be like the one on my note II. not jiggly, and nearly no clicking sound.
Every Galaxy devices I've come across, whether in the stores or personally speaking, have a misaligned home button, looks more prominent on one side compared to the other. Unfortunately, shows Samsung's innovation. I've been through over a dozen Note 4's, the AT&T variants had an extremely loose feel, whereas the T-Mobile variant is just about right.
cathain said:
It seems to be the same problem the Note 3 had. From reading that it seems there might not be much point point sending it back as users who did got the phone back and it still had the issue. Might see about swapping it for a new unit with the retailer I bought from
Click to expand...
Click to collapse
Judging by the pictures, looks normal to me, based on Samsung's manufacturing standards if you ask me.
cathain said:
Here is a couple of pics, it was really hard to get it to focus for some reason despite me having a good camera? But you can see it is crooked with the left side higher than the right, you can even see the small gap along the top of the button towards the right side in the pic where the screen is on.
Click to expand...
Click to collapse
Shouldn't require too much force. The click shouldn't be too loud and tacky, the sound be soft.
equlizer said:
Mine has a distinctive click sound when i press it and takes a bit more force over the note 2
Click to expand...
Click to collapse
When going through the return and exchange process for the Note 4's, each home button had its distinctive feel, some felt squishy on the left side with a significant gap between the right side and display. One home button even had a noticeable scratch on the aluminium part of the button.
Regarding the Oleophobic coating, its advised to never clean the display with water or oily hands. Install a screen protector from day one. 70% isopropyl alcohol is the way to go.
colapticus0983 said:
Yeah mines slighly loose too. I checked out two other ones in seperate stores and they all seem to have minor play in their home buttons. I even compared it to the note 3 they also had on display and it felt identical. It looks to me like its a common "feature" for the note series. Looking at the disassembly videos on youtube shows that the button isnt really adheared to anythingand iis simply pinched between the frame and glass. With that knowledge, its easy to understand why the button has some play in it without worrying too much about it. Even if you swap it for another one, its gonna be the same with maybe a slight difference in tolerences but overal it will be loose sooner or later. Same story goes for the power and volume buttons.
As for me however, ive got this is issue with the oleophobic coating right under the home button which according to Videotron in Montreal Canada, Isn't covered by warranty even if the phone is only a week old!! For some reason the oleophobic coating is missing under my home button which leaves a bunch of fingerprints just under it. Its a pain to look at especially since its freaken brand new and shouldn't have this happening so early on. But so far Videotron has NOT honored any kind of replacement warranty to me and informed that so long as it doesn't hinder the usability of the device, its wont be covered. I think Thats the lamest after sale service Ive hade to date and can't believe that they don't stand behind their products.
Click to expand...
Click to collapse
If you press hard enough you can actually re-position and resettle the button more to the right to fill that gap you were referring to. I've felt buttons in the which which felt like something protruding through the middle as I move my index finger from left to right (edge-to-edge) on the home button.
cathain said:
Yeah I think you're right. The little bit of play I don't mind but it seems the resting position for the button on my phone is always slightly crooked. Nobody else even notices it until I point it out to them. I've emailed Samsung to see what they say but I think I'm just resigned to living with it.
Thats crap about you oleophobic coating, I find with new phones it wears off after a few months anyway so eventually the whole front will be a fingerprint magnet!
Click to expand...
Click to collapse
It will look slightly crooked to you because Samsung never added adequate cushioning to keep the button centered. Overtime, the button will settle itself. Some Note 4's, even as seen in previous Galaxy phone, have light from the capacitative phones leaking between the gap of the home button and capacitative buttons; best seen in dark-room settings.
cathain said:
Exchanged my Note 4 for a new one and it is much better, hardly any play in the button. Maybe I'm overanalysing it but it still looks ever so slightly crooked, I can live with it though.
Click to expand...
Click to collapse
Over time, the home button wears off a bit. Every Galaxy device I've owned, I've always added a piece of scotch tape on the home button to not mess up with the alignment, etc. Everytime it came to reselling the device, the home button would feel as new to the subsequent owner as it did to me.
ateld said:
I need to do this.. Mine has become a loud, creaky mess when it was originally just fine.
Click to expand...
Click to collapse
---------- Post added at 04:51 PM ---------- Previous post was at 04:49 PM ----------
Its definitely the way its supposed to be. Some home buttons will even appear flushed / recessed whereas some will even looked elevated sticking out from the display. Samsung doesn't take this into account in their QC process, because they add the minimum adhesive to make the plastic home button work. If they had changed their materials and design a bit, would have made a dramatic difference; but they didn't since the Galaxy S2 days.
niqen said:
how much play is there now, compared to before? my note edge has a similar "problem". not really a big deal for me personally,
but it's kind of annoying. it's not very noticeable though, i have to look real close to even see any crookedness.
i can barely notice that my home button ever so slightly moves if i push it with my fingernail, but it's not like it's loose or anything.
i guess this is just the way it's supposed to be. working as intended and all that.
still wish the home button would be like the one on my note II. not jiggly, and nearly no clicking sound.
Click to expand...
Click to collapse
To say the issue doesn't exist, doesn't mean you're wrong, its just how far your eyes can see. The majority paid over $700 for a device which is suppose to compete with the inferior iPhone. Samsung had to make some compromise somewhere. Samsung believes and priorities in profits and margins, manufactures virtually everything in the IT Sector, and doesn't have the caliber to keep a quality control basis or invest in the amount of innovation compared to Apple; however the INTERNAL technology in Samsung's phones will always be superior, because they innovate and design them, from SoC's to Display technology ; Apples priorities their development based on innovation, patents, and EXTERNAL design more over their profits and margins, their most recent report is mere coincidence.
great answer there man, thanks :good:
just something we have to live with then
overall, i'm very satisfied with my note edge. but with such an expensive and high-end device it's easy to get
caught up in the details, such as this very very minor flaw found in the home button alignment.
like i stated earlier, mine isn't really that crooked, but it's just obvious enough to take note of it. about 0.5 mm difference between the right and
the left side of the button i would say. it's literally almost nothing at all, but for the "trained eye" it might cause some headache.
i suppose the only thing to do about this is to accept things the way they are.
hey, my home button works. that's the most important thing. it's not loose by any means.
i actually paid about 8000 norwegian krones for my phone (1000 us dollars) for this phone, off contract.
it's expensive. this is also probably why i'm very aware of any possible "defect" or "fault" to the device.
great phone though. no regrets :good::good: :cyclops:
I'll quote you, for the "trained eye" it might cause some headache.
There are other faults in the display as well, which we can blame AMOLED technology on.
Its not good to know too much. :silly:
I'm glad my ownership with this device is pretty much a lease with T-Mobile. Once I reach $375 in payments, I'll be off to the Galaxy S6 or Note 5, whichever suits me first.
niqen said:
great answer there man, thanks :good:
just something we have to live with then
overall, i'm very satisfied with my note edge. but with such an expensive and high-end device it's easy to get
caught up in the details, such as this very very minor flaw found in the home button alignment.
like i stated earlier, mine isn't really that crooked, but it's just obvious enough to take note of it. about 0.5 mm difference between the right and
the left side of the button i would say. it's literally almost nothing at all, but for the "trained eye" it might cause some headache.
i suppose the only thing to do about this is to accept things the way they are.
hey, my home button works. that's the most important thing. it's not loose by any means.
i actually paid about 8000 norwegian krones for my phone (1000 us dollars) for this phone, off contract.
it's expensive. this is also probably why i'm very aware of any possible "defect" or "fault" to the device.
great phone though. no regrets :good::good: :cyclops:
Click to expand...
Click to collapse
arjun90 said:
I'll quote you, for the "trained eye" it might cause some headache.
There are other faults in the display as well, which we can blame AMOLED technology on.
Its not good to know too much. :silly:
I'm glad my ownership with this device is pretty much a lease with T-Mobile. Once I reach $375 in payments, I'll be off to the Galaxy S6 or Note 5, whichever suits me first.
Click to expand...
Click to collapse
don't know exactly what you are referring to when you say faults in the display, but as far as i know i haven't noticed
much to report, except for some weird and very light tendencies of "shadow artifacts" to the left of the app icons
on my edge display. this is only something i barely was able to see if i scrolled up and down through the edge display.
the app icons caused some darkened areas on the left side of the edge display, but this is hard to depict and
probably just me seeing things. if i covered the edge display with a piece of paper the effect was no longer to be seen.
if i removed the paper, the "shadows" were still there. (only covered the app icons, and by doing this the shadows disappeared while scrolling).
we could go on like this for ages though, there will always be something.. :laugh:
i'm also keen on getting my hands on either the note 5 / note edge II (?) or the S6. the note edge is by all means a fantastic device,
and i'll stick to it until i feel the urge to move on. S6 / S6 edge = just around the corner :good:
Yep, the display issues are less visible on the Note Edge thanks to the curved area which tends to mask the tint effect. The shadowing is as a result of the Pentile Matrix used on the display, not a true RGB panel. However, close-enough. Samsung is a funny company nowadays, sometimes releases phones with AMOLED sRGB panels and sometimes Pentile. The best display to date was on the Note 2. I don't know why I was so keen on selling that beast.
niqen said:
don't know exactly what you are referring to when you say faults in the display, but as far as i know i haven't noticed
much to report, except for some weird and very light tendencies of "shadow artifacts" to the left of the app icons
on my edge display. this is only something i barely was able to see if i scrolled up and down through the edge display.
the app icons caused some darkened areas on the left side of the edge display, but this is hard to depict and
probably just me seeing things. if i covered the edge display with a piece of paper the effect was no longer to be seen.
if i removed the paper, the "shadows" were still there. (only covered the app icons, and by doing this the shadows disappeared while scrolling).
we could go on like this for ages though, there will always be something.. :laugh:
i'm also keen on getting my hands on either the note 5 / note edge II (?) or the S6. the note edge is by all means a fantastic device,
and i'll stick to it until i feel the urge to move on. S6 / S6 edge = just around the corner :good:
Click to expand...
Click to collapse
arjun90 said:
Yep, the display issues are less visible on the Note Edge thanks to the curved area which tends to mask the tint effect. The shadowing is as a result of the Pentile Matrix used on the display, not a true RGB panel. However, close-enough. Samsung is a funny company nowadays, sometimes releases phones with AMOLED sRGB panels and sometimes Pentile. The best display to date was on the Note 2. I don't know why I was so keen on selling that beast.
Click to expand...
Click to collapse
hehe, i must agree with you there, note II has a great display. still got mine right here.
it will probably be sold on though, i'm a student and i can't really afford having multiple phones right now. :silly:
you seem to know your way around these phones, i'm more of a novice in terms of the technical stuff i'm afraid
are you familiar with the "shadowing" on the note edge? i've asked around, but so far people have told me i'm seeing things
that aren't there. quite a nut though, that these shadows seen to the left of my app icons disappear if i cover my edge display
while scrolling it. the shadows appear to the far right of my main display, right next to the edge. funny how i cannot see them
if i cover the edge display itself, but hey, i'm a novice.. and until today i thought my eyes were only playing tricks on me
i'll be quite interested to see what kind of display samsung will use on their coming flagship phones.
fingers crossed the home buttons will be a tad better, but let's not get too optimistic :laugh:
The shadow you are are talking about is an anomaly as a result of Samsung's manufacturing of the curved screen. Not all the screens are curved equally. In each and every screen has a slight variation as seen in the regular Note 4 as well. Samsung has gone to far. They can't maintain consistent quality control. There's a thread in the accessories section of the forum for the Note 4, and many are reporting how substandard the screens are in terms of equal curvature on both sides. I'm very sure the same principle applies to edge, where on Note Edge might have a greater degree of curvature compared to another Note Edge Unit. This is why I didn't purchase the Edge this time around. It always takes eons for Samsung to understand what we all are facing with their products. It took them four years to correct the black color in their AMOLED screens, 5 years to figure out a metal frame was more viable than plastic frame, and the list goes on. Sam-sung needs to start listening to their customers if they want to regain trust, business, and move beyond the competition.
niqen said:
hehe, i must agree with you there, note II has a great display. still got mine right here.
it will probably be sold on though, i'm a student and i can't really afford having multiple phones right now. :silly:
you seem to know your way around these phones, i'm more of a novice in terms of the technical stuff i'm afraid
are you familiar with the "shadowing" on the note edge? i've asked around, but so far people have told me i'm seeing things
that aren't there. quite a nut though, that these shadows seen to the left of my app icons disappear if i cover my edge display
while scrolling it. the shadows appear to the far right of my main display, right next to the edge. funny how i cannot see them
if i cover the edge display itself, but hey, i'm a novice.. and until today i thought my eyes were only playing tricks on me
i'll be quite interested to see what kind of display samsung will use on their coming flagship phones.
fingers crossed the home buttons will be a tad better, but let's not get too optimistic :laugh:
Click to expand...
Click to collapse
arjun90 said:
The shadow you are are talking about is an anomaly as a result of Samsung's manufacturing of the curved screen. Not all the screens are curved equally. In each and every screen has a slight variation as seen in the regular Note 4 as well. Samsung has gone to far. They can't maintain consistent quality control. There's a thread in the accessories section of the forum for the Note 4, and many are reporting how substandard the screens are in terms of equal curvature on both sides. I'm very sure the same principle applies to edge, where on Note Edge might have a greater degree of curvature compared to another Note Edge Unit. This is why I didn't purchase the Edge this time around. It always takes eons for Samsung to understand what we all are facing with their products. It took them four years to correct the black color in their AMOLED screens, 5 years to figure out a metal frame was more viable than plastic frame, and the list goes on. Sam-sung needs to start listening to their customers if they want to regain trust, business, and move beyond the competition.
Click to expand...
Click to collapse
very true my friend. and yes, the edge is a new concept, at least in this format. S6 will also be available with a curved screen they say.
quite interested in seeing what changes they've made, if any, and how the display acts accordingly.
all these minor issues is evidently a biproduct of innovation. truthfully i must admit i'm quite impressed samsung
has the balls to step up their game and try out new things, even though this edge concept might still be in its early stages
of development, and there are many things that could be improved. i hope they'll find a way to polish things correctly. if they do,
this might be a potential game changer. we'll find out, sooner or later :good:
despite the anomalies that may occur (or do occur) i find the edge to be very useful. it really adds the edge (quite literally) to the functionality of
the note, which has been superb thus far, at least in most cases. last note i had (and still have) is the note II though.. two generations apart, and
several differences big enough to make these phones very alike in their own ways. all respect to the note II though.. quite the champ!
I would have opted for the Note Edge had case manufacturers stepped up their game in manufacturing cases for this gem. Also, I was a bit disgruntled when Samsung chose to go with a plastic frame instead of metal for the Note Edge. Hopefully the S6 and subsequent generation of Galaxy phones will all be streamlined into one manufacturing standard.
niqen said:
very true my friend. and yes, the edge is a new concept, at least in this format. S6 will also be available with a curved screen they say.
quite interested in seeing what changes they've made, if any, and how the display acts accordingly.
all these minor issues is evidently a biproduct of innovation. truthfully i must admit i'm quite impressed samsung
has the balls to step up their game and try out new things, even though this edge concept might still be in its early stages
of development, and there are many things that could be improved. i hope they'll find a way to polish things correctly. if they do,
this might be a potential game changer. we'll find out, sooner or later :good:
despite the anomalies that may occur (or do occur) i find the edge to be very useful. it really adds the edge (quite literally) to the functionality of
the note, which has been superb thus far, at least in most cases. last note i had (and still have) is the note II though.. two generations apart, and
several differences big enough to make these phones very alike in their own ways. all respect to the note II though.. quite the champ!
Click to expand...
Click to collapse

Screen Defect - "Bubble" under glass [Pic]

I've seen the discussions on screen scratches but didn't find any posts about this issue so I wanted to share.
Noticed a "bubble" or "ripple" under my glass today. There is no screen protector on my device. It's not very noticeable when the screen is on but in bright light it does stand out, especially with the screen off.
[Pic Attached] Took me awhile to get it to show up in a picture.
This is a Verizon S6 edge 64GB Black purchased at Best Buy in-store. I visited there today to exchange it but they did not have a replacement in stock but said they had no issues swapping it out and are going to call me.
Anyone else seen this?
Hello,
For the galaxy s6 black, for me i have the same issue but it's not affect the screen . On my S6 edge gold the screen is perfect ! no bubble ! For samsung it's totally normal !
I have a similar minor bubble too that is noticable only if I really hunt for it. Don't sweat it, every phone will have some minor insignificant defect. As long as it doesn't hamper your user experience or the device durability in any way, it's best yo ignore these and enjoy the phone instead. Speaking out of experience of having over half a dozen Samsung phones
I've returned my phone because of a bubble. There was One little bubble on the black area just above the menu button. It was a minor issue, but I couldn't ignore it, I knew it was there. You say don't sweat it, but I want my €850 phone to be perfect. Even if that means sending my phone back for One lousy bubble that isn't even visible if you don't pay attention to it.
One annoying bubble
Well, I am sad to say this but I'm glad I'm not the only one with this problem. I noticed it right as I was taking my phone out of the dust wrap. I didn't even bother to turn the phone on, it is going back to sprint.
Just frustrated now because I know I'm planning to exchange but I can't fight the urge to customize... I don't know what Smart Switch will actually move over.
Wondering how long it will take for them to get replacement stock.
Mr_Bugman said:
Just frustrated now because I know I'm planning to exchange but I can't fight the urge to customize... I don't know what Smart Switch will actually move over.
Wondering how long it will take for them to get replacement stock.
Click to expand...
Click to collapse
I noticed a ridge right down the middle of the screen when I was surfing websites with the Edge phone on its landscape side.
The ridge looked exactly like the the rectangle shape if you look at the IFixIt teardown for the S6 Edge.
Found more multiple bubbles under sunlight.
Took the phone into Samsung store and the person told me that a few people have complained about this issue, and that its not uncommon.
I checked their display models and they also had the same issue, although the bubbles and ridges were much worse on the phone I owned.
I ended up returning the phone and now may get a regular S6 unless they fix this issue.
helloamara1 said:
Well, I am sad to say this but I'm glad I'm not the only one with this problem. I noticed it right as I was taking my phone out of the dust wrap. I didn't even bother to turn the phone on, it is going back to sprint.
Click to expand...
Click to collapse
Compared to yours, mine is way milder. In fact it takes me about 5 mins to find at, at the right angle, even though I know exactly where to look for it. It's nearly impossible to capture on camera.
So I take back my words and agree that you should get yours replaced if it's so noticeable!
I had the same issue on my first S6 edge. It never really effected the device but I could see it when the device the screen was off, and I hated it. I called Tmobile and they sent me a new device that is flawless, I'm very happy with it my phone now. I think its probably something to do with the flexible displays.
My first edge had a large ridge/bubble up the center of the screen. My new one has a very small bubble at the top. I'm not worried about it.
Sent from my SM-G925P using XDA Free mobile app
I had a scratched screen and got it changed.
My new screen has no scratches. If I look at it at an angle in full-on direct sunlight, I can see bumps under the glass in the screen itself. I was blinded for 10 minutes after it though, because it was under extremely bright direct sunlight. Nothing you would notice under regular use.
helloamara1 said:
Well, I am sad to say this but I'm glad I'm not the only one with this problem. I noticed it right as I was taking my phone out of the dust wrap. I didn't even bother to turn the phone on, it is going back to sprint.
Click to expand...
Click to collapse
Wow, that's aggravating!
---------- Post added at 03:18 PM ---------- Previous post was at 03:17 PM ----------
They must of had some crack head worker's on the production line for this phone that is going to end up costing them a bunch of money!
I have it too in India. Sad. Though didnt notice after noticing it for the first time. Hardly visible in daily usage.
This is supposedly a known issue. My wife has a black 64GB edge and it had the bubble issue. We returned it to.ATT and they issued us one with a line of ripples in it. We were told to contact our local Samsung rep as they would not open another box. My white 64GB Edge is flawless.
My 32GB black edge from AT&T had a bubble. Only noticed it because I was looking for those scracthes, and I had plenty of them! I would have kept it since the bubble did not bother me as much as the fine scratches.
My 64GB Gold is pretty flawless from what I can tell. Though I am not looking too hard because I am realizing all these devices might have a tiny imperfection when under close examinatoin
No bubbles for me.
Greatins
Hello guys, I have GALAXY S6 Edge (SM-G925F) 32 GB from Sweden, And i also have a bubble under the glass, I talked with my operator and they said that they would need to take it into repair... what about you guys? did u get it replaced or what? cause i barely used this device 2 weeks feels a bit lame to send it into repair, the device itself ain't cheap to buy here it does cost around 960 euro...
The first unit I got had horrible screen tints. It was pretty much a downward gradient of pink, green, normal, green and pink. It was so bad that trying to read stuff downwards was literally hurting my head. you start from the top and notice the background of the text you're reading keep changing. The first unit also had a volume up button which was defective (I couldn't hear it clicking and when I don't click it at the very middle of the button it doesn't register the click).
Now to my second unit which I got this afternoon. Checked the buttons, perfect. No scratches. Was pretty happy until I got home and updated Android. The moment I saw the screen I was like... "WTF is that". There was literally small dots all over the screen. Diagonal dots which looks the same way a drop of water would look like on your screen (rainbow-ish).
Here's the pattern of the dots. Imagine it smaller and having rainbow-ish colors. (I suck at photoshop and I couldn't capture the problem on a camera.)
Went to a well lit room and checked it out. Yup, wasn't imagining it. Turned of the screen and I could still see the dots. The bad thing was that at closer inspection... TADAAA! A bubble at the top left of the screen.
Here I thought it would be impossible for me to be as unlucky as the people who got 4 replacements units with defects. Bad thing is that my carrier only allows 1 replacement. I'll have to go straight to Samsung and have them replace the unit.
After all the good reviews from almost everyone, this is extremely disappointing. First Samsung phone and their quality control just had to ruin things. This will probably be the last.
How have people fared with returning their Verizon versions? Mine has the lines of bubbles on it and it's a 64GB/Sapphire Black one from Verizon. My wife's has the same thing and hers is 64GB/White one from Best Buy. They only be seen in direct sunlight outside, I figured it was common since we both have them.
I think i have one. Has any one had a replacement from Samsung?

Inspect your edge

A lot if people have been received their S6 Edge phones with defects, either through transit or manufacturing, I am now on my third one in 3 days due to there being a small chip out of the metal trim under the screen and then the earpiece speaker being all fuzzy on the replacement, not to mention one of the others i was offered had a chip out of the metal surround. Luckily my third one now seems perfect (fingers crossed).
Just make sure your phone is perfect before you walk away at the end of the day your paying a lot of money for it and its gonna save you going back and fourth like iv had to lol
I don't know how it works in other country's but here in the UK carriers HAVE to give you 14 days "cooling off period" which enables you to get on the spot exchanges if your unhappy with your phone, or they have to let you cancle your contract.
Hope this is helpful, thanks.
Pixelguy said:
A lot if people have been received their S6 Edge phones with defects, either through transit or manufacturing, I am now on my third one in 3 days due to there being a small chip out of the metal trim under the screen and then the earpiece speaker being all fuzzy on the replacement, not to mention one of the others i was offered had a chip out of the metal surround. Luckily my third one now seems perfect (fingers crossed).
Just make sure your phone is perfect before you walk away at the end of the day your paying a lot of money for it and its gonna save you going back and fourth like iv had to lol
I don't know how it works in other country's but here in the UK carriers HAVE to give you 14 days "cooling off period" which enables you to get on the spot exchanges if your unhappy with your phone, or they have to let you cancle your contract.
Hope this is helpful, thanks.
Click to expand...
Click to collapse
I can attest to this as I'm about to take the second one back this week. The problem is that it is difficult to do at these stores due to lighting. The first one I return as there was a small (miniscule) circle on the glass, otherwise the phone was perfect (In hindsight I wish I kept that unit). The second unit has a screen that I'm not sure how it made on the phone as it should have been rejected. Top and bottom has green tint, left side had purple tint and top right has the dusty/dirty section that you can clearly see on web browser when reading. Now, the VZW store was extremely nice and agreed to replace my first one with no issues. I'm going back to take the second one back this week.
The issue is with lighting at store and everything is cranked up. Tough to see screen issues on that type of brightness. I can't stand screens that aren't uniform and calibrated, and after reading about Amoled this weekend, I'm not expecting much. I'm hoping third time is the charm, but in all honesty I may just give up on this phone, as I don't really have the time to go back and forth to store every week to play the exchange lottery.
definitely no hardware problems here..
I smell what you're cooking! Typical company issues
Anyways, got mine S6 EDGE and I'm in love with it. I did not check everything, but it seems to be fine. But I have a question for you :
It is normal that the speakers are a little bit (I don't know how to describe this)...rustled, when I have the uppermost volume?
After reading this I thoroughly inspected mine. I guess I got lucky. Verizon 64GB White one and I don't see any issues at all. Sorry to hear you guys are running into issues though :/
T-Mobile 64GB Sapphire BLUE here. As far as I can tell, no defects. It almost sounds like initial batches had/has all the issues, but that's a small sample size. Personally haven't run into any thing related to: straight-from-box screen scratches, screen rotation issues, or color variances.
Only thing I wish it had was a little less sensitivity right above the home button... I keep hitting the area on top of the home button first, and then the button itself.
As for the speaker quality Its hard to tell really because it could be your cell connection affecting the sound quality as well, the problem I had was that no matter who I called it sounded like there with something going "zzzzzttz" "zzttz" as they spoke! As far as I'm aware the sound quality is actually pretty good cranked up full!
Come to think of it the first one I was given also had more of a yellow tint to the whites than the one I have now... Maybe a placebo effect but still something worth mentioning!
Btw : I just checked my display, I have a few,little scratches on my display. Is that normal? (You can only see them with bright light)
Mucky2 said:
Btw : I just checked my display, I have a few,little scratches on my display. Is that normal? (You can only see them with bright light)
Click to expand...
Click to collapse
Depends on what you mean by normal. Around 30% of people here have reported the scratches.
You all should check for screen non-uniformity. A portion of your screen might be pinker than normal.
Here are pictures I took of my screen. I have a sliver of pink tint at the top and some pink tint at the bottom part. Grays also appear brighter at the bottom part of the screen.
Should I have it changed or this is above average for a s-amoled screen?
Here's the imgur link -> http://imgur.com/a/BMBXt

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