Database Users

Activesync schedule and standby

Hi everyone,
first of all i want to thank you all for the excellent work... this forum is really a gold mine...
Anyway, my problem is:
I set Activesync (the one in the phone) to syncronise once every hour with my company's Exchange server between 9:00 and 17:00. As my company entire building is fully covered by WiFi, I was expecting activesync would use WiFi to syncronise, and connected to GPRS when that is not available...
Insted, with my great surprise, Activesync uses always GPRS !
I think that when AS turns the devices on, it finds no connected interfaces - WiFi need at least 5 seconds to connect - so it connects to GPRS!
The only solution I found is to schedule an appointment with an alarm to the device is on (and connected) when AS syncronises, but this leave some ugly "scars" on my calendar...
Anyone knows a solution for this problem?

If I understand You correct You use the Universal for syncing. This means You use ASync 4.0 or 4.1. I recall that Microsoft changed (for security reasons) the way to synchronize with ASync. Bluetooth is still available, but WiFi is NOT available anymore.
Not a nice information, but should "solve" your problem. No sorry, that's not solve, but "answer".
Ruud

Currntly WM5 prevent you to sync with your computer through WiFi, but syncing with Exchange server is working - if I start Activesync manually it syncs using WiFi. If I am too fast (and manage to click sync before the WiFi is connected), it syncs through GPRS.

OK, sorry for that.
I am the one here now receiving information, where I wanted to answer You. Thanks very much for that information, but sorry I cannot be of any help.
I tried to contact with our ExchangeServer. It works through USB whilst connected to my office-PC, but does not work through WiFi, GPRS or even while being connected through USB to my home-PC. I am quite sure it has to do with our Exchangeserver not being configured correctly so I stopped bothering (more important things to do
As I have NO sync with the exchange working through GPRS I am not even getting as far as You are, not even noticing the problem You mention.
Hope somebody else will be of more help.
Ruud

If you are not able to connect from the WiFi network and from home, this means that your system administrator does not trust internet and wireless, so he let you only connect through the office wired network...
I have not tested that, but I believe that Exchange uses an SSL connection, which should be safe even if you are connected through an unencrypted channel...
Normal AS connections (USB for example) are not encrypted, and MS, in its infinite wisdom, think that the user is too stupid to setup a wireless network properly (to be honest, i am still not able to connect with the Universal to my WPA home network)

My/our system administrator is willing to let me in, but simply does not know the exchange server software well enough to understand where he is making a mistake. He offered me to try as he was sure that he prepared the system correctly, the result was a no-go.
When we both get some spare time (which hardly happenes) we will try out some more. As with the internal firewall, spending enough time looking through the microsoft information will finally solve the problem, it's just that lack of time.
Pity that nobody else jumped on this thread yet to help You,
Ruud

Network issues?

I've noticed that my phone seems to stay connected alot.
I do have active sync on with direct push but it's set to sync every 4 hours(i only use it for contacts/appointments)
I also have it set to check my bellsouth.net pop account hourly.
but even when it isnt syncing with the exchange server, or downloading my pop mail it tends to stay connected. I strongly believe that this is totally destroying my battery life.
Anybody else have problems like this and know how to fix it?
Thanks in advance
P.S. its a cingular 8525 with the windows mobile 6 rom from cingular.

Exchange emails in standby

I have a new AT&T Pure with an exchange email address set up to receive emails as they arrive. If the phone is not in standby mode the emails come in without a problem at the same time I receive them in Outlook. Once the phone is in standby mode (screen turns off) emails come in sporadically or not at all until I wake the phone up. If I just set it to dim and not turn screen off I am fine. Is anyone else having this issue?

I've found ActiveSync on my Touch Diamond2 very unreliable. It will work for a while but repllog.exe crashes at some point, usually overnight. Only fix is to restart the phone or manually kill the task - it's often doesn't respond to shutdown (indicating it's crashed) and has to be manually ended. Doing a sync immediately always works.
I'm hoping that they've fix this bug in WM 6.5...
Cheers, Rob.

This is a brand new phone with WM 6.5. Everything works finew when phone is not in standby. Once in standby emails don't come in when they should.

dwg44 said:
This is a brand new phone with WM 6.5. Everything works finew when phone is not in standby. Once in standby emails don't come in when they should.
Click to expand...
Click to collapse
You mean by standby, not cable/activesync attached?
I'm still wondering about gmail push, I set everything up as said, but when I'm cabled to my work computer, I don't get gmail.
I have to disconnect and then get gmail push. **sigh**

Ahh, isn't that a setting on ActiveSync? Something about allowing internet connection when docked. I think when a WM is connected via ActiveSync, the internet connection goes through your PC which sometimes is blocked.

munrobasher said:
Ahh, isn't that a setting on ActiveSync? Something about allowing internet connection when docked. I think when a WM is connected via ActiveSync, the internet connection goes through your PC which sometimes is blocked.
Click to expand...
Click to collapse
No, I unchecked that, same result, even after powering off/on. I think that option is misleading

some thoughts and my experience...
Do you expect emails to arrive over wifi, or gprs, The behavior is different by design.
As they arrive, in schedule settings for example only works as most people expected over gprs.( this is also called microsoft direct push) and can be toggled on/off in settings tab on most htc phones.
this also requires a constant open data connection over gprs. the phone will try to open it for you if you enable direct push option.
its also important that the carrier supports long http requests over grps for direct push to work correctly.(this is why gprs need to be open all the time)
if you deactivate the gprs-data connection, direct push will fail until it succeds a long http to the eas server again.(exchange active sync)
when i use direct push option over gprs, emails always arrive instantly (within a few sec.) to my phone regardless of standby or awake. 98% of the time anyway...
Now i have set mine to sync over wifi. however not pushed to my phone as it only works over gprs.i usually set schedule to 5 min.
if set direct push/as arrive over wifi the schedule seems to change depending on how often emails arrive. the polls seemes to be longer and longer apart if mailbox is idle. schedule a bit unclear...
i figured this out by setting a constant ping from pc to the phone and watched the response in standby mode.( wifi not set to always on even in standby) so i got response time out most of the time.
i noticed that after a certain time the phone began to respond to ping for a few seconds( active sync activated wifi in standby to check email according to my setting in schedule and then deactivated it).
if i had unread emails in my exchange mailbox they arrived in the phone as well.
i also read a paper where the direct push schedule where explained by microsoft. it is constructed that way to save as much bandwidh as possible,
i have based this on my observations only.
it would be nice if someone could find a technical paper explaining this further.
tests was done on htc p3600 and stock topaz. wm 6.1
i will do tests again on the 6.5 rom as they come online.
a

Phone is not docked nor am I connected with wifi. Just a GPRS connection. What I mean by standby is that I have the setting enabled to turn off screen after 1 minute.

I have no problem with push email from my exchange server. Remember Push email only works with cell data connection as pointed out. And if you establish ActiveSync connection with a desktop PC, it will be auto-disable and changed to polling instead regardless if you keep the data connection open or not.

I have never connected this phone to a PC.

exchange active sync and wifi
i previously had a TYTNii (Kaiser) which would exchange sync through my home and office wifi (over GPRS) when wifi was available and connected.... However on my Topaz i am unable to exchange sync through wifi when connected for some reason. it will only work through phone connection with wifi off. It appears there are additional connection settings with this WM6.1 device... (priority settings for one connection type over another) but im not sure how to set this up... Help on getting exchange sync working via wifi would be appreciated thanks..

data conection (active sync)

for the third time now i have noticed that the data conection has been turned on early hours of the morning.
looked in task manager to see wot was running and the only thing was active syc have looked at was of tuning of active sync or settings for but can not find any way around this.
any one with ideas about this.
many thanks

nobody know then why this happens

Activesync has a way of starting itself. You should have your Activesync set to Manual for retrieving your email. That might help.

Email sync via 3G NOT wifi even though available

I have looked and looked, and cant seem to find a solution that works for me. I am with Telstra in Australia (why do Telstra like to make things so difficult??)
My problem is that my Outlook Email will only sync with exchange via 3G even though there is a working wifi connection availalable. I get heaps of mail so I am rapidly going through nearly 1G of data each month - even though I am on a good package this is not ideal!!
From my understanding of this thread ... http://forum.xda-developers.com/showthread.php?t=611724&highlight=activesync+work+connection I updated the Broadcomm Network Adaptors to Internet (they were Work), and then deleted the proxy settings for the Telstra Internet connection.
BUT still my mail is updating over 3G and not wifi. I can access Internet etc over wifi though.
Interestingly, I can only update Bigpond mail over wifi and not 3G. Thats not a big deal as I get minimal mail to that account and I am happy to check it at home - its the Outlook email thats chewing up heaps of data that I worried about.
I hope that I cant be the only one with this problem so if anyone has any suggestions I would appreciate it! (I know it will be one check box deep in the phone settings, I just dont know which one it is!)
Thanks

That's how it works. Push (Activesync connection) needs a direct connection between the server and device, so that the server can page the device when it's got something for it. This wouldn't work through wifi, because when you're on wifi you're behind a router, which doesn't allow connections from the outside to reach your device. So Activesync will always want to use the data connection.
One thing you can do is NOT to set activesync to receive new mail when it arrives, but only manually or at time intervals, it might work.
Or, simply set it to download only the first 5kB of each message, which is always enough to see what the mail is about , and you can always click "download whole message" for those you need. If you manage to use 1GB with 5kB messages, you're really spending your life on your email box

Thanks so much.
You would think that if Blackberry and Apple have managed to get their email to push over wifi that MS could get Direct Push to work over wifi too!! I've disabled MS Direct Push and changed Active Sync to check every 5 minutes. So, its not quite the same, but its near enough for me!
Thanks again ... I will stop searching for the solution now (and will reduce the download setting too ...)

Sarah, same exact problem here, it really annoyed me, then only way I could have used wifi to sync my outlook, Gmail, etc(which have the same issue) is to set the phone to Airplane mode and then enable wifi, only then it will sync via wifi.
Thank you Kilrah, that was a very spot on answer - it is very apreciated !
Cheers !