Initial Inquiry:
I have followed all the steps to extend my battery life. I charge the proper way and have very few apps running in the background. Despite this, I only seem to get 1-2 hours of battery life. Even on standby with the application power manager in use I can barely squeeze a third hour before the phone shuts off. I contacted T-Mobile and was directed here. Please tell me what steps I need to take to obtain a new battery.
HTC Response:
Dear [My Name Here],
The HTC Customer Service Representative that has been handling your message would like to know if your question has been successfully answered. You can reply to or close your question by visiting:
http://ContactUs.htc.com/wFrmMailLogin.aspx
Question Activity ID : [ XXXXXXXXXXXXXXXXX ]
If you do not respond to or close your question within 15 days, it will be closed automatically.
Sincerely,
HTC
We are unable to receive replies to this email account. Please visit us at www.htc.com if you have any questions or need further assistance.
New Response From [ Danielle (North America Support (Customer Service)) ]
Hello [Name],
Thank you for sending your email inquiry about your device.
I understand you have an HTC device and you were having issues with the battery life on your device. I know that this situation can be frustrating when your device does not respond the way you expect. I realize you would like to get the device to utilize the battery power better but there are a number of programs or applications which can consume the battery life depending on the device. I am not sure what type of device you have with T-Mobile service but there are some troubleshooting steps which I would suggest you walk through with your device. This information will be in a link to an attachment at the bottom of the page.
[Name], I appreciate you sending your email today and feel free to contact HTC if you have any other questions. In order to improve our service, I would like to invite you to participate in a survey on the worldwide HTC website at http://survey.htc.com/worldwide.
HTC Technical Support
http://www.htc.com
http://www.htcwiki.com
( TROUBLESHOOTING STEPS - BATTERY ISSUES #1.doc BATTERY ISSUES #2.doc )
Customer Information
Name [My Name Here]
Telephone XXXXXXXXXX
Email Address [email protected]
Country United States
Inquiry Information
Inquiry Type Customer Service
Inquiry Description I have followed all the steps to extend my battery life. I charge the proper way and have very few apps running in the background. Despite this, I only seem to get 1-2 hours of battery life. Even on standby with the application power manager in use I can barely squeeze a third hour before the phone shuts off. I contacted T-Mobile and was directed here. Please tell me what steps I need to take to obtain a new battery.
Issue Date & Time
2009/07/07 21:41
My Response:
Im sorry, when going through the steps to contact HTC I was given a device selection option, I did not realize that it did not forward this information on to you. I am currently using the G1. Without sounding rude, I am trying to explain that I have already gone through the "canned answer" steps that are provided on your site, through T-Mobile, and by simply searching Google. I have friends and family that use the G1, and with the same settings. They actually came to me simply because of all the research I had done and even they do not experience the short battery life I am. After having the T-mobile Dash, and the Wing (Herald to HTC, I beleive) I expect less than average battery life. 1-2 hours, though, is simply rediculous. On a side note, while I understand that HTC is trying to make phones that are not obscenely large, you would think that if a phone included 3g, GPS, ect that the first step to longer battery life would not be to disable all the primary reasons for purchasing such a phone. Back on topic. As I stated in my first service request, I would like to know what I have to do to obtain a new battery. Thanks.
And where are the steps from HTC?
http://www.htcwiki.com
( TROUBLESHOOTING STEPS - BATTERY ISSUES #1.doc BATTERY ISSUES #2.doc )
Where is this file?
If you can't figure out what applications might be consuming your battery, I suggest reverting it to a stock system image (if it is not already), and performing a wipe of the data partition. If this does not improve your battery life DRAMATICALLY, then you DEFINITELY have a defective battery, which should be covered by your tmobile warranty.
You can also install the spare parts application from the Google marketplace application. This can help you determine what applications are using battery power.
The story was far from over. I already knew it was a defective battery. I am underclocked on screen off. Power manager running. No wifi, no gps, 2g networks only. But you never tell them all that or they realize you have root and ask how haha.
Their next response was complete instructions for how to PURCHASE a new battery. Got the phone in November. Tmo covers it for 90 days. HTC picks up the rest of the first year. This time I call Tmo and explain the situation, refrencing the original call that sent me to HTC.
Testament to TMo and their level of service versus that of HTC: With me on the line they called HTC and more or less said "This kid is getting a new battery." Now I just have to wait 5 days for delivery
Related
Hi guys,
I have been reading up on software such as IP Dashboard monitor and such, as a means of calculating what my mobile phone useage is as I go. Such software though only takes into consideration free minutes, which is useless to me.
IS there any software out there that actually allows you to set peak/offpeak times,
-enter a peak/offpeak rate per ?? seconds for landline calls
-peak/offpeak rate per ?? seconds for mobile calls
-special call rates (eg calling a particular number for 10 cents per 10 minutes)
Is there such a program that allows for such flxibility??? It would however, need to convert with currencies and such. Im in Austraila. Such a program would be soooooooooooooooooooooooooooooooooo useful for alot of us. Any help would be appreciated.
there is phone dashboard by hudsonmobile.com who does what u want.
Sorry, thats the one I tried. I meant that one, by Hudson. Are you trying to tell me that it can do what I asked? When I went through the options, all it said I could do was set a monthly free limit, bucket size, and thats about it. I didnt find any options where I could specify an exact amount per 30seconds, or per 10 seconds., peak or off peak.
I want the same functionallity, and also have the possibility to use prepay cards and have sms cost tracking.
Contacted Hudson mobile, but there software can't do this.
Haven't found anything else yet.
I've been using Phone Dashboard by HudsonMobile for a few months now and love it. There is a "round up to 1 minute" function that you can deselect to get seconds. More importantly, though, I had a problem with how they calculated their usage graph, which started on the 1st day of the month. I needed it to start on the 9th, my billing start date. I emailed them and within a few days they had changed the software!!! They were very responsive and willing to update their software to meet market needs. I would continue to try them and send them an email ([email protected]). I'm sure if it isn't in there now, they would like to add it to make the software work for more people and increase their market potential. Also, I sent them an email telling them about this forum so they could help out.
Hope this helps, since I don't know of any other software that comes close
http://hudsonmobile.com/products/phodash/features.html
I've been using it too for nearly 3 months and it is a great product, the devlopement team is really very firendly.
The 1.1 version does almost all what you need but it can only track minutes and seconds not yet prices, i think it is upcoming in the next realeases.
Regards,
Olliesshop wrote, "I had a problem with how they calculated their usage graph, which started on the 1st day of the month. I needed it to start on the 9th, my billing start date. I emailed them and within a few days they had changed the software!!!"
I've set my start date as 15th but the only display that seems to use this is the call list. The today screen scrolling display and the graphs still show the usage from the 1st of the month, am i missing something?
Make sure you download the latest version from Handango - it will give you Monthly Usage from the first day of your billing period - many people found the previous implementation very confusing. The Plan Tracker should always be keyed to the first day of your billing period.
So what you are really looking for is something that can look in your contact list and weather you call out or pick up a caller id comming in be able to catagorize the minutes you just used into one of the many diffrent types each plan allows. Like mobile to mobile, nifghts and weekends, free, and of course the ever dreaded pay per minute. and when you get done with a call if the software couldn't tell what type of call it was because it wasn't in your contact list it would ask you to tell it what it was so it would know next time.
Yes that would be something that would be the best thing since sliced bread and would sell as fast as hot cakes. Boy is this making me hungry. :lol:
I just had a wonderful conversation with a young lady at T-Mobile about the memory problems with these devices. According to her the T-Mobile version of this device has less memory internally then the MDA or a standard P4350. Her quote was "that device only has 24mb of ram" and attempted to persuade me that resetting every 12-24 hours was a normal process for these devices, and that it is not a phone and smart devices need this kind of attention. She felt that since it must be my first device that I need to get used to this.
I spoke with her and was transferred upward on the tier to be told that there will be no OS updates on this device until HTC gives them something useful to update. After speaking with this person though I have to the conclusion that the battery problems (All radios off equal battery drain) and the memory leak are caused by the same thing.
So my question is simple. Does anyone know how to completely uninstall the T-mobile myfaves program from the background so it will stop eating into available resources and stop attempting to poll the network when it has no connectivity?
Thanks
Sorry about ranting.
I'm not sure, so wait until somebody confirms this:
-Do a Hard Reset and just before the automatic customization of the phone perform a soft reset.
I am sure about this:
-Look for the "PagePool changing' posts in this forum. This will give you more RAM.
Not sure, but I did go into the registry and stopped it from starting up in the background... I forgot how, though... sorry. It's somewhere in this forum or in Modaco... I can't remember. Look for "Init" I believe...
Hello guys,
For the past few days I have been experiencing few annoying problem
1) My phone has slowed down considerably though i did not install any new software.
2) My Mails don't open with a just clicking rather I have to manually open the inbox
3) The battery drain is so huge that on a single charge my device just gives me 1 hrs of calling and 5-6 of standby.
4) HTC support says the current ROM update is not there as i have a no contract device. current ROM version is 1.48.831.0 dated 11/09/09
Any help would be greatly appreciated coz my first honeymoon with a windows device is not going well
P.S. - I have 7 mail accounts and secondly my EDGE is always on.
hey... well having edge on all the time is not helping at all with battery life... I am surprised you get as much.. try staying in gsm and switch to edge only if you really need to... also 7 mail accounts is also quite a lot and with them sending and receiving all the time, its normal to have some slow downs every now and then...
did you try any of the custom roms? most of them claim improved battery life
Interesting issues.
I leave my phone on 3G/HSDPA and I can get a full day (7a-12a) with heavy usage:
1) 24/7 connected: PUSH emails from exchange
2) Back and forth email convos
3) 1hr of calls
4) 1-2hrs of browsing
5) 1-2hrs of internet radio
6) 10-15min Gmaps GPS
7) Occasional youtube video/camera shot
In terms of your issues... lets try some things in order
1) Remove any SD card, see how it works.
2) Hard reset, get set back up, see how it works.
3) Flash a new rom since yours is old! (http://forum.xda-developers.com/showthread.php?t=609477)
IMO, I would jump straight to 3, but up to you.
thanks a lot guys for your advice. but being a first time user I still have some apprehensions and hope u all under stand
1) What are custom roms and how do they help and most important thing do i have to pay for them.
2) I know hard resetting will kill all my data is there any way i can make a back-up on my memory card itself and then restore from it as was in nokia communicator
3) Is re flashing the rom similar to the software update done on nokia devices or something diffrent.
4) Mr. mazzarin u adviced me to get a new ROM but HTC support says that I cant so plz it would be very kind if you could elaborate
I'm sorry for being a pain but u know for a first time user how it feels if ur device jacks up.
bhumbro,
Your learning curve is HUGE . I suggest you take one step at a time.
First off read the Hints & Tips thread on here. There are a number of solutions in there that will make your device experience better.
Next is to familiarise yourself with our HD forums and glean as much information as possible so you understand what's going on. This is important, especially if you decide you want to try out custom roms. BTW you don't have to pay for these but all the ROM developers appreciate a donation as a thank you for their hard work.
Once you have read up a little do come back and we will do our best to sort out any problems you have with understanding certain concepts. Also try and get used to your device first, know what it can do, before jumping into changing roms.
To search on XDA use this to help you...http://www.google.com/advanced_search?q=+site:http://forum.xda-developers.com&hl=en&lr=&as_qdr=all So if you search for "Backing up my data" , for example, you will find a load of info on this.
Hope this helps.
WB
bhumbro said:
thanks a lot guys for your advice. but being a first time user I still have some apprehensions and hope u all under stand
1) What are custom roms and how do they help and most important thing do i have to pay for them.
2) I know hard resetting will kill all my data is there any way i can make a back-up on my memory card itself and then restore from it as was in nokia communicator
3) Is re flashing the rom similar to the software update done on nokia devices or something diffrent.
4) Mr. mazzarin u adviced me to get a new ROM but HTC support says that I cant so plz it would be very kind if you could elaborate
I'm sorry for being a pain but u know for a first time user how it feels if ur device jacks up.
Click to expand...
Click to collapse
1) Custom ROMs are modified versions of official HTC ROMs that may be tweaked for faster speed or have additional functions. They are free! But donations are welcome. Head over to the HD2 ROM Development forum and you'll see a bunch of choices.
2) I don't back up my data because my Exchange account takes care of 90% of what matters (and the rest is just entering my login data for facebook, youtube, etc.) I would recommend doing some searches like wacky.banana said. I think Microsoft MyPhone does something like this *BUT DON'T TAKE MY WORD ON THAT!*
3) Similar, yes.
4) Right. Officially, you cannot. However, if you go to that thread I linked in my original post, it walks you through the process of getting rid of that restriction. Again, like wacky.banana said, you have a decent learning curve ahead of you, but do a lot of reading over in the ROM Development forum, ask a lot of questions, and start flashing when and if you feel you are ready.
Hey guys I would like to get some feedback from you on what you do to get the best battery life. especially if you class your self as a power user or use the device for work purpose as well.
With me I have exchange email running for my work email, i have my hotmail/live account in real time sync and without even using it for calls I was probably getting to midday before the battery was depleted. I have bought my self the extended heavy duty "JayLo" battery which gets me through the day.
I do prefer to have the screen on full brightness as I am on the move and have 3G/HSDPA enabled as i need to check emails/browse to links to download files/attachments.
You've posted in the HD2 forum but your sig says Touch PRO
In any event, you could try a number of things to squeeze a bit more life out of your battery.....
1. Make sure BT / WiFi are OFF except if/when you need to use them.
2. If your phone is unlocked, try another radio - if signal strength is an issue where you are, your phone could be spending a lot of time/power searching for and/or hanging on to a decent signal.
3. Change the "peak times" values for ActiveSync to just be 09:00 to 17:00 (or appropriate working hours) and set the frequency to be "every 5 mins" or so - I don't think waiting 5 minutes for an email is OTT; they can take longer than that to arrive sometimes by the time several mail servers have virus scanned them half a dozen times!!!
4. Close any unnecessary applications; it won't make that much difference to your overall power consumption but, as the saying goes, "every little helps"!!!
See how you get on with that lot - I'm sure others will have some input before too much longer
Mark.
Mark Crouch said:
You've posted in the HD2 forum but your sig says Touch PRO
In any event, you could try a number of things to squeeze a bit more life out of your battery.....
1. Make sure BT / WiFi are OFF except if/when you need to use them.
2. If your phone is unlocked, try another radio - if signal strength is an issue where you are, your phone could be spending a lot of time/power searching for and/or hanging on to a decent signal.
3. Change the "peak times" values for ActiveSync to just be 09:00 to 17:00 (or appropriate working hours) and set the frequency to be "every 5 mins" or so - I don't think waiting 5 minutes for an email is OTT; they can take longer than that to arrive sometimes by the time several mail servers have virus scanned them half a dozen times!!!
4. Close any unnecessary applications; it won't make that much difference to your overall power consumption but, as the saying goes, "every little helps"!!!
See how you get on with that lot - I'm sure others will have some input before too much longer
Mark.
Click to expand...
Click to collapse
hey thanks- god its been so long since i had that device never got around to changing my sig...
Do you use exchange email on yours. iv found i always get random lags on custom roms that im using when iv got exchange email running. i normaly just sync past month... stock roms are as stable as anything for me just damn borning to look at! lol
Please forgive me if this has already been asked, I tried searching several different ways for this and so far have had no results. This is also a two part question and mini-rant/background info into the issues I've been having with this phone.
So first off I'm wondering if any one happens to know how to access (or if it exists/enabled) the field test mode. The code for the Samsung SGH-i607, *#0011# brings up the test mode but only info you can get is the email and phone # for, my best guess, a Samsung dev. I know I can get the signal level from Status but I was hoping for some more info like SNR and such.
Now for the second question and mini-rant;
I'm not new to the cellular game or Android, in fact I just switched to Sprint from T-mobile (had the G1) because Sprints service is by far superior to T-mobiles out here. Yet this phone makes it quite the contrary, reception fluctuates wildly and even drops totally no matter what I do or where I am and this kills the battery with in a few hours of a full charge. Heck even Sprint's customer care hung up on me twice because they couldn't hear me...
I really want to believe this can be solved with a radio update or new ROM because I love this phone but the DI07 update hasn't made a difference as far as I can tell.
Before I return it and swap it out for a new one or possibly an Evo 4G I figured I might as well ask to see if any one has any advanced tricks/hacks/advice I can try before I do.
Thanks for taking the time to read this and if this is in the wrong forum, duplicate, or what not let me know and I'll remove it.
Kawauso