I am using a stock ROM, I can't remember which one at the moment but I don't think the ROM is the issue.
I was running BB Connect for awhile and all the key locks were working properly. I had to uninstall it and to make sure nobody could access my phone I turned on PIN lock. The problem is when I hold the end key it doesn't lock. I remove PIN lock and it works fine.
I would hate to hard reset to fix and was wondering if there is a setting I need to fix to get this working poperly?
I had the exact same issue a while back. With the PIN code the end key doesnt work as a lock. I tried the hard reset a few times but it never worked. The only solution I could find was to not use the PIN.
Although I've recently upgraded the ROM. Havent tried to see if theyve fixed it in the new ROM.
I wasn't sure if it was the removal of BB Connect or a bug in the ROM.
This is a well documented and strange thing.
If you have pin lock enabled, the hold end key to lock function does not work.
look around the forums and web, you will find this has always been so.
Related
Any way to reset it (trying to see how long I can keep the phone on without restarting it)? It says 'Initializing etc. etc.' and the only way I can unlock the phone is by inputing my 4-digit security code. Thanks!
Turn off, turn back on. Motorola recognized that this might be a problem from week one of the device being out. I would assume they are working on a fix. Happened to me a couple times.
EDIT: Didn't see the part about you keeping it on as long as you can. I have not found another way around it as of yet. I didn't try too hard though, I just unlocked with my password to get whatever I needed and then rebooted when I had a chance.
I had the same thing happen once.
I went in to settings and the fingerprint reader off, then back on. Of course I had to rescan my fingers, but its the only way I could find to fix it.
Fingerprint Reader Issues
My fingerprint reader won't load. I have a feeling I restored something that I shouldn't have in Titanium Backup, but I have no idea what I need to remove to get it working again.
My Atrix has the OTA update and is rooted.
I can only get into my Atrix using the unlock code, which I guess I also restored. I'm sure this is a simple fix, but I'm still learning Titanium.
My reader crashed at one point. Restarting didn't work, and erasing my finger prints didn't work either. I wasn't able to input new fingerprints. The only way I could get it working was to remove the battery for a few seconds and the restart the phone.
So, i just bought from a friend a Moto G4 Plus almost brand new, everything working great.
But this morning i realized my notifications dont show, i cant pull down quick settings, home button and recent screens button are non responsive and i cant see the lock screen anymore; I try to unlock my phone with the fingerprint sensor but it unlocks with any fingerprint or even just by pressing the on button.
With all these problems, I went online to search for possible explanations for all of this. I tried to factory reset it but the button is a little faint and it wont let me. I tried to hard reset it but it also wont let me do that. I uninstalled all the apps i had to see if any app had done this but everything still wouldnt work. Also tried deleting all other information but still, home button and all other things dont work and still cant factory reset.
Also tried factory resetting it with two different programs conectting it to my computer but neither program recognized my phone even though its battery was over 80%.
I am getting really frustrated. I mean, everything else works fine, but all these things should work and everything and its really frustrating trying to use the phone having to go back on everything to go to the home page.
Anybody have any suggestions or have had the same problem? Tomorrow im gonna take it to a guy i know who fixes phones but would really love to know if i can solve it myself.
Thanks in advance
Search here how to flash the stock from for your model. It should fix it unless its a hardware issue.
fix-this! said:
Search here how to flash the stock from for your model. It should fix it unless its a hardware issue.
Click to expand...
Click to collapse
Just did, and int fixed everything, home buttons working, quick settings are coming down and all the other things.
But, now my network connections are unavailable. My mac address is 02:00:00:00:00:00, my ip address shows as unavailable and my phone also wont read my sim.
I already flashed it again and also tried restoring it to factory setting because now it lets me do it but nothing changes. I cant connect to anything on Wi-Fi, it just stays on the screen of Wi-Fi turning on
I had same issue when memory bocame full! I did hard reset.
Hi,
Has anyone ran into this issue where the pattern changed itself or no longer worked? I definitely did not update or change it. All of sudden today, it just stopped taking it. Initially, I was able to unlock with my fingerprint. However, when I went into lock screen settings to try and figure out what's the issue, it prompts of course for the pattern. It then of course said it was incorrect and then told me to try again. Now I'm currently locked out 60 minutes and my fingerprint doesn't work anymore either! This is such an annoying bug and have no idea how this came about since I haven't updated or downloaded any new apps. I've also rebooted several times as others have stated, and the problem persists..
This worked for me!
itsxiao said:
Hi,
Has anyone ran into this issue where the pattern changed itself or no longer worked? I definitely did not update or change it. All of sudden today, it just stopped taking it. Initially, I was able to unlock with my fingerprint. However, when I went into lock screen settings to try and figure out what's the issue, it prompts of course for the pattern. It then of course said it was incorrect and then told me to try again. Now I'm currently locked out 60 minutes and my fingerprint doesn't work anymore either! This is such an annoying bug and have no idea how this came about since I haven't updated or downloaded any new apps. I've also rebooted several times as others have stated, and the problem persists..
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Click to collapse
Hey- I had the same issue happen to me yesterday. I was able to accidentally find a solution by following these steps
1. Turn off your Android device.
2. Press and hold the "power", "volume down", and "bottom" buttons simultaneously. ...
3. Release the buttons once your Android device is powered on.
4. A Warning screen will appear, press the volume down option to cancel and (restart phone)
5. Phone will restart and ask for your pin, the original pin should now be working again.
6. Add your other fingers to the scanner! - at least that's what I did
Hi everyone!
I have a OP 2 for more than one and a half years now and never had any issues with it(stayed stock...) until recently. I didnt update the phone to the latest version and was putting it off, and today in the afternoon when I tried to unlock my phone it said the 'Fingerprint hardware is not available' and after unlocking the phone with the pattern, it IMMEDIATELY LOCKS ITSELF BACK !!! after split second it just locks the screen while everything is working like connection, wifi, messages, notifications, etc. but due to this I cannot access anything on the phone, can't go to settings and switch to onscreen nav bar buttons, can't force stop/wipe cache the com.fingerprints.serviceext either, tried restarting it several times, downloaded the update but can't even install it because the phone just locks!:crying: I have no idea what would fix it and I am avoiding a full reset and wipe on the phone(also based on all i have read, dont think it would fix it anyways)
If anyone knows whats the problem or has dealt with it or knows someone who has, please help me out here on how to fix this and what to do. I did not root it or flash custom ROM's on it yet and never had a flip cover or any sort of case so literally don't know why it happened.
Thanks in advance,
Max
Hi
I had the exact same issue with mine, I was on LineageOS and could access the logs so I was able to determine it was an hardware failure.
Went to a repair shop to replace the home button, and Bam it worked again.
If you didn't flash a custom ROM it is likely an hardware issue just like I had.
Hi, first of all I apologise if this question has been asked but I don't know how to search just this place.
I'm using everything stock, no root, stock launcher.
I have my phone set up to ask for the password on reboot. I have my fingerprint reader set up to unlock my phone. I also have the fingerprint reader set up to wake the screen.
However under certain circumstances the fingerprint reader does not unlock the phone. The most reliable way to trigger this behavior is to plug the phone in to charge.
I exclusively lock the screen with the power button.
The fingerprint reader is still responsive and it still wakes the screen but there's no vibration feedback and it does not unlock. After I unlocked the phone with my password and lock it again the reader works again.
So what's going on here? How should I debug this?
After reboot it is normal to ask for password first time. Sometimes i have also seen this but when i unlock with pattern (my backup way) and lock again it works fine. I can not trace this to be related with charging or something else and it happens rarely but i have seen it also. Maybe a software bug.
Looking back to the days when i have LG V10 i remember that i had the same problem with fingerprint sensor not working sometimes. It was more frequently related to heat buildup as it was hot phone anyway.
I had the same problem these days, I think the fingerprint reader won't work if your hands are really cold.
Hmm I don't think my U Ultra is getting particularly hot and, no, my hands are certainly not very cold either. This behavior happens indoors.
It's just extra security plan and simple
Sometimes, not very often though, my fingerprint reader refuses to respond. Not even a misread where you get haptic feedback and not a lot else.
Just using the power button and entering my back up security (pattern in my case) and it comes back to life.
I don't particularly worry about it, but I suppose it's nice to see that it's not just me
Will see if the upgrade to 8.0 fixes it.
I met this problem.The solution was very interesting.I use Yandex.disk app.This problem did occur after the Yandex.disk app is update.I hard reset my phone.The problem was not in my phone.But I setup Yandex.Disk app the problem repeat occur.İf you installed Yandex.Disk, uninstall the application.if you don't use Yandex.Disk,The last apps update uninstall to try.
Good Lord I have so many apps installed though...
Then go to a full factory reset and see if it helps, thats the 1st thing you do when you have problem.
After a bit of experimentation this behavior seems to have stopped after I disabled/removed all Smart Lock Trusted Places -- a feature that is already known to be buggy.
I have it too, once a day it puts me to enter the password, its a security or a bug idk.
No more, no less, every time when its charging. I installed some 3rd party apps, its possible that they are to blame.
We will see when 8.o strikes and i will hard reset.
Garkan said:
I have it too, once a day it puts me to enter the password, its a security or a bug idk.
No more, no less, every time when its charging. I installed some 3rd party apps, its possible that they are to blame.
We will see when 8.o strikes and i will hard reset.
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8 fixed this bug for me but i found more bugs in oreo so i am thinking to roll back to 7.0 and meet fingerprint sensor bug again because oreo problems are disgusting - car bluetooth does not works as it should - i can't read addressbook in my car head unit - it shows error. i found that is some bluetooth software parts was not included in 8.0 but successfully fixed in 8.1. and i'am pretty sure we will never receive 8.1 for u ultra.
in russian 4pda forum i found some reports (unconfirmed yet) that fingerprint bug disappeared. maybe somebody here can confirmed it?
No i have android 8 and issue still occurs sadly did not found a fix.
I've suddenly had this issue a couple of days ago a couple of times. I didn't do anything (except a couple of reboots) and it was fixed again.
Now after updating to Oreo and again using leedroids ROM, i didn't experience theissue again..
I talked to a htc representative and said to clear credentials from security/encryption and credentials seems to be a conflict in security certificates. For the moment it works.