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Hi all,
Just picked up a second hand Touch HD on Orange, I want to Hard SPL it and flash with a custom rom but my Win 7 laptop will not see the phone when connected via Windows Mobile Device Centre, either as active sync or disc drive...everything works fine with my Xperia though.
Any idea's the reason behind this. I had no disc with the phone so do I need specific drivers for it even though my Xperia worked with the native Win 7 drivers...I've googled my problem but have not found a solution...please help
Are you using the correct USB cable? The one supplied by HTC is slightly different from the standard cable.
If I use a normal USB cable, the one from my camera or Blackberry for instance, it will charge from the laptop, but that's all. To sync and charge properly needs the HTC cable with the slightly different mini-USB end.
Cheers
Dazza
have you tried a hard reset? sounds like whoever had the phone b4 you was playing with the notification queue
Cheer guys, but have hard reset and am using the cable that came with the phone but still no joy on both my home machine (Win 7) or my works one (XP).
Don't know what to do next
Dazza2910 said:
Are you using the correct USB cable? The one supplied by HTC is slightly different from the standard cable.
If I use a normal USB cable, the one from my camera or Blackberry for instance, it will charge from the laptop, but that's all. To sync and charge properly needs the HTC cable with the slightly different mini-USB end.
Cheers
Dazza
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Click to collapse
Sorry Dazza but that information is incorrect.....
I've got about 1/2 a doz usb cables that I have used for 6 months....ANY usb cable will work.
My HD has only just stopped being recognized in the last 2 days. I loaded W7 on my laptop 2 weeks ago and it recognized up until a few days ago. I suspect it's from some update that I've done.
Sammy
Try uninstalling activesync and reinstalling it again on the XP computer. That's worked for me in the past. If that works, you'll at least know it's not the phone or usb cable.
Not sure about W7 yet but I'll post something if I figure it out
Sammy
EDIT - This is where I'm currently searching
http://www.microsoft.com/windowsmobile/en-us/help/synchronize/device-center-troubleshooting.mspx
I uninstalled windows mobile sync centre on my W7 computer and reinstalled it.
Works fine now.
samlives said:
I uninstalled windows mobile sync centre on my W7 computer and reinstalled it.
Works fine now.
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Click to collapse
Just reinstalled...still no joy
Have just ordered a genuine HTC HD data cable to see if it is the actual problem. It seems strange it won't sync on either XP or Win 7 yet does charge when plugged in.
The cable does show signs of slight damage as I can see some of the sliver wire exposed at the mini usb side. Am hoping it's this or I've got a knackered port on my phone
Have you disabled all firewalls and tried connecting?
samlives said:
Have you disabled all firewalls and tried connecting?
Click to expand...
Click to collapse
Yep, have disabled everything but still no joy
Are there any HTC drivers that I need to install or should it just recognize the phone when I plug it in???
Start > System > ActiveSync > Menu > Connections
In this menu, check "synchronize all PCs using this connection" if unchecked.
And what got me going today (had forgotten this one)
On the Touch HD
Start - Settings - Connections - USB to PC
Check Activesync and uncheck "enable faster data synchronisation"
Spent a couple of hours trying to connect before I did this.
Hope this works for you.
r
Andrew
Thanks for your help guys but still no joy...am waiting on a genuine HTC usb cable to see if that's the problem as the one I have am hoping is faulty, otherwise it's my phone
kersey said:
Thanks for your help guys but still no joy...am waiting on a genuine HTC usb cable to see if that's the problem as the one I have am hoping is faulty, otherwise it's my phone
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Click to collapse
If you can see wires on your cable, that's a good sign at least. If the cable is damaged, that's much cheaper than fixing your phone.
Do you know anyone with another cable you can test with while you wait? Any mini usb will suffice. There's nothing special about the HTC one (except maybe a steeper price)
Good luck
samlives said:
If you can see wires on your cable, that's a good sign at least. If the cable is damaged, that's much cheaper than fixing your phone.
Do you know anyone with another cable you can test with while you wait? Any mini usb will suffice. There's nothing special about the HTC one (except maybe a steeper price)
Good luck
Click to expand...
Click to collapse
I've got a genuine cable being delivered either tomorrow or wednesday, it only cost me £5 so no problem there...the only thing that now worries me is you saying there's nothing special about the HTC one...I've tried 4 different cables and all they do is to charge the phone from the pc but not sync it, this is both at home on Win 7 and in work on XP...a damaged phone springs to mind now
I had the same problem. Try going into bootloader (switch off phone, press on-switch and volume 'down' at the same time) and then connecting your usb. After a few seconds it should change from 'serial' to 'usb'. Mine wouldn't even do that so I logged a call with HTC. It was a hardware fault. They replaced the motherboard and I had the phone back in 7 days.
ericjennings said:
I had the same problem. Try going into bootloader (switch off phone, press on-switch and volume 'down' at the same time) and then connecting your usb. After a few seconds it should change from 'serial' to 'usb'. Mine wouldn't even do that so I logged a call with HTC. It was a hardware fault. They replaced the motherboard and I had the phone back in 7 days.
Click to expand...
Click to collapse
Have tried as you said...all it states is serial, no sign of usb
Am fearing the worst in that phone may be damaged and as it was bought second hand I have no receipt or idea of how old it is and whether returning it to HTC for fixing is possible.
My last hope is when my genuine HTC cable arrives tomorrow, even though I know deep down it won't work from what you guys have said, I'm deeply hoping that as the mini usb connection is slightly different on the phone to other mini usb ports that it might work, otherwise...that'll teach me for buying second hand
I had the same problem where my pc wouldn't recognize my HD, i tired the HTC usb cable and about 4 different mini usb cables and 4 computer. Done a hard reset, tried reinstalling active sync...basically anything and everything. In the end i took it back to CPW who sent it back to HTC and they replaced the motherboard.
sst said:
I had the same problem where my pc wouldn't recognize my HD, i tired the HTC usb cable and about 4 different mini usb cables and 4 computer. Done a hard reset, tried reinstalling active sync...basically anything and everything. In the end i took it back to CPW who sent it back to HTC and they replaced the motherboard.
Click to expand...
Click to collapse
Thanks guys for all your help and advice...I don't think there's anymore I can do other than get use to the phone the way it is or try and sell it on ebay obviously declaring the sync issue...to 'Joe Average' it may not be as big an issue than it is to me.
Massive problem, HD2 gurus please help me here:
HTC HD2 & WMDC & Win7 x64 = Not working.
I've downloaded WMDC x64 bit from Microsoft's official site, installed the app, plugged my phone in the USB port..... and nothing happens. Win7 x64 does not pick up the phone via any of my USB port (I've tried like 4 different USB ports already).
Here is the weird part, Windows doesn't even pick up the HD2 as an USB device. I doubled checked via Task manager, and nothing has been detected. I have scanned for new hardware via the device manager countless of times.
Nothing shows up, not in device manager, nor control panel. Having WMDC installed doesn't help either, the app simply doesn't recognise HD2 via USB cable. Even with WMDC uninstalled, Windows just can't detect my HD2, but when I plug my Nokia N97 in the same USB port, Win7 picks it up as a mass storage device straight away.
Basically the phone will only charge the battery from the USB port, and nothing else. Win7 x64 doesn't even flinch when I plug the phone in, nothing pops up, WMDC says no device is found. I've tried just about everything, googled a bit and it seems like I'm not the only one that's suffering from this problem.
Here is a list of all the possible solutions that I've tried :
Ran WMDC as system administrator
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Took ownership of the WMDC application
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registry key in question:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Svchost\WindowsMobile
- Right click -> Permissions -> Advanced
- Took owner ship of the registry key
- Gave the Users group Full Control.
Then in device manager:
- Scan hardware changes
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Click to collapse
Uninstall WMDC & WMDC update via Windows control panel, and plug the HD2 in without WMDC installed.
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Ran services.msc via run command, disabled Windows Mobile 2003, and re-enabled it. Fiddled around with both Windows Mobile serivces by disabling and re-enabling them
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Updated my motherboard's BIOS driver
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Please help me, this is a great phone and I can't wait to use it properly. But this has been an incredibly annoying experience.
Thanks in advance.
Edit :
Problem solved. Turned out that T-Mobile's USB cable was broken, I had to use my Nokia N97's cable to connect my HD2 to my PC
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Had the same issue last night when I first tried to sync my HD2. Same issues, ended up being I needed to update the Bios on my motherboard. Ironically it worked after I plugged it in and failed the driver install. Then went to Device Manager and ran update driver for the picked up devices. Works like a champ now. Hope this helps in some way.
techboydino said:
Had the same issue last night when I first tried to sync my HD2. Same issues, ended up being I needed to update the Bios on my motherboard. Ironically it worked after I plugged it in and failed the driver install. Then went to Device Manager and ran update driver for the picked up devices. Works like a champ now. Hope this helps in some way.
Click to expand...
Click to collapse
Somehow I doubt that I will need to update my motherboard's BIOS, as my PC picks up the Nokia N97 perfectly fine. Having said that, I'm busy dling my mobo's latest BIOS right now.
Will let you know how it works out.
Edit : Nope, just as I thought. Didn't rectify the problem, thanks for your advise though.
Okay, the BIOS update scared me for a second there. I didn't revert back to the default setting after the BIOS update, which made all the USB ports malfunction on my PC. I couldn't use the keyboard nor the mouse, but I solved that problem by clearing the CMOS with a jumper.
Anyway, that's not the problem... The PC still wouldn't reconise the HD2. What I have noticed is as soon as I plug my HD2 in the USB port, HD2 automatically runs the activesync.exe
Having said that, the PC still can't identify the HD2 as an USB device. Absolutely zero response from Windows 7 x64. I've been trying to rectify this problem for over 6 hours already. I have googled dozens of pages, tried just about every single solution (bar the formatting option, which I will leave it as the absolutel final resort).
Please, can someone help me.
Gentlemen, have any of you tried a usb hub?
For the heck of it, have you tried it on a different PC? Have you tried a different cable? I am not sure what cable the N97 uses. I apologize I'm not trying to be an ass or anything, just wanted to find out if it's the handset's micro USB connection problem.
N1M1TZ said:
For the heck of it, have you tried it on a different PC? Have you tried a different cable? I am not sure what cable the N97 uses. I apologize I'm not trying to be an ass or anything, just wanted to find out if it's the handset's micro USB connection problem.
Click to expand...
Click to collapse
Yes, I have tried it on two different laptops, both have Win7 x86 installed.
I didn't install WMDC, instead I just plugged the HD2 in the USB port, hoping that Windows will automatically download WMDC and install everything on it's own. But alas, no luck with that either. Laptop could not detect the phone via USB cable, nor Bluetooth.
EDIT : OMG, I think I found the solution. Thanks, N1M1TZ. You actually did help me by suggesting the switch of USB cables. Since the Nokia N97 works flawlessly on my PC via USB, and the fact that both the HD2 and N97 uses the microUSB format, I was able to get the HD2 hooked up to the laptop. So it seems like T-Mobile's HD2 USB cable is the culprit. Well, it's in the bin now, I'm gonna use N97's USB cable for both of my phones in the future.
I'm glad you got it working. I had the same issue with my usb cable. Went out and purchased a replacement cable and found this ReTrak USB to micro USB cable. I have used their cables for most of my stuff from patch cord to adapters instead of my cables getting tangled or tied up together. Here's their website for more info http://www.emergeretail.com/Default.aspx
This is a new problem for me.
After successfully sorting out all the troubles of connecting SGS to KIES, and been using it happily for almost a month, now I'm facing another trouble which is quite big this time.
Windows Vista (32-bit) and Windows 7 (64-bit) are now can't recognize the phone when connected through the USB. Got a message says the USB Device/Hardware Is Not Recognized.
I'm using the SGS original cable. The cable was working perfectly and now suddenly it doesn't work in data mode but still able to recharge the phone battery.
Am I having a cable problem? Or worst, the USB connector (on the phone) problem? I tried to clean the USB connector on the phone but still can't connect the phone to my computers.
Does anybody here having the same problem as well?
I just gave up with my PC, same problem
In then end I set up a VMware XP machine to sync
Else I use my laptop
Sent from my GT-I9000M using XDA App
I sometimes have a problem with KIES detecting my phone. What I sometimes have to do is connect the phone with KIES loaded, go to device manager, show hidden devices then uninstall the phone (sometimes has error on device, sometimes not) then disconnect then reconnect phone.
Such a faff but using KIES to check for firmware update lol
This may not help ya but worth a thought, Im on Win7 64
I did not have any problem connecting the phone to KIES, I was able to upgrade the firmware from JF4 to JG4, and been a happy SGS owner for a month now.
But yesterday I suddenly can't connect the phone to any computers. My laptop (Win Vista 32-bit) said that a USB device connected is not recognized. I reinstall Kies in my laptop and same thing happen. Then I switch to my PC (Win7 64-bit), USB device not recognized also appear. Reinstall Kies, still no luck.
What I just realized is that there is NO USB Indicator in the SGS notification bar!
Does that mean that the USB connector on the phone going bad?
I still able to recharge the battery but the USB icon dont show up.
I am now seriously considering the quality of Samsung Galaxy S! Way too much problems for average owner, and even for savvy owners this is just over the top!
What should I do now?
Find another computer or install VMWear and see once and for all if its your phone at fault. Also worst case do a factory reset. If no go then you might have a hardware problem. You could always try Mass Storage mode and see if you can mount the phone as external drive. Its not really the phones fault but I would say its KIES, its just a piece of ****. I have never been able to connect to it using 3 computers and I would say I know what i'm doing since I work in i.t. Also did you replace your Launcher recently? As KIES needs TouchWhiz as default launcher to work
I just tried to connect SGS to another laptop (Win XP 32-bit SP3, no KIES though). Same thing, the USB device is not recognized baloon show up and no USB indicator in the SGS status bar.
I'm going to Samsung Service Center, after calling them, they suggest me to bring the phone to the nearest Samsung Center. They said that this is not the first time and also said that the problem might be the connector or the cable.
have you read this ? http://forum.xda-developers.com/showpost.php?p=8107646&postcount=50
Seems kies has a bug where it can't work with files with 16chrs or more.. Told ya KIES is a piece of ****
Yes, But did you try the Mass storage mode
Settings/About/USB
I always just use Mass Storage mode to xfer files. KIES is crap.
As I said previously, my SGS has no problem at all connecting to Kies. USB Mass storage is working perfectly as well.
The problem I'm having now is the hardware (the cable or the interface) I guess, since I still can recharge the phone using the charger or the USB cable.
ps. I'm using Kies from Australia, the 1.5.1.10083.
Have you looked at the pins on the phone? are they screwed? Can you somehow find or burrow another Mini-Usb cable to test ? I have heaps as some of my external hdd's use mini-usb but you might have to buy a new cable.
Try this.. I wrote this a while back.. It may help. I know you suspect it's hardware, but it might be worth trying anyway.
http://www.blog.gleff.com/2010/07/fix-for-kies-not-connecting-to-galaxy-s/
ickyboo said:
Have you looked at the pins on the phone? are they screwed? Can you somehow find or burrow another Mini-Usb cable to test ? I have heaps as some of my external hdd's use mini-usb but you might have to buy a new cable.
Click to expand...
Click to collapse
gleff1 said:
Try this.. I wrote this a while back.. It may help. I know you suspect it's hardware, but it might be worth trying anyway.
http://www.blog.gleff.com/2010/07/fix-for-kies-not-connecting-to-galaxy-s/
Click to expand...
Click to collapse
Thanks for the help guys!
It's purely hardware problem. Yesterday I brought it to local Samsung Service Center, and because they said this is not the first timer, the technician quickly open the device and gosh... dust and some fungus were collected near the microUSB port! I admit I never close the USB port, just left it open after use, my bad!
After some cleaning and testing, the microUSB is working again.
Now I'm a happy SGS user again!
but that doesn't explain how it works on one Windows (Win7) but not on another Windows (WinXP)
AllGamer said:
but that doesn't explain how it works on one Windows (Win7) but not on another Windows (WinXP)
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Click to collapse
The SGS wasn't recognized in ALL Windows versions, since it was a hardware problem.
Now SGS is recognized in ALL Windows versions.
download "usbdeview" and delete the usb drivers for the specific device.
I am trying to install the Samsung Intercept (Virgin Mobile) on my Windows 7 netbook. I could never connect the device before to either WinXP or Win7. I recently factory reset my phone and after installing the drivers on WinXP, the phone showed that it was connected. I mounted the SD card to the computer and it never showed the drive. I unmounted and disconnected and since then it never connected. I keep getting that it's not recognized.
On my Win7 computer, I installed the drivers (had to force Windows to find the driver). Now the computer senses that it's connected, but it says "the device cannot be started". So I'm thinking that my P.O.S. phone can't figure out wtf USB mode is. It showed it once and that's it.
I've tried probably 3 or 4 different drivers and now I can't figure out how to just start clean. I don't even think I need to because the computer driver installed fine (It says Samsung USB Android whatever when it's connected). I tried with USB debugging on and off.
I even tried to make a virtual Windows XP to try it on a fresh install, but VM won't take unknown USB devices.
I uninstalled all my drivers, even the USB hub drivers, rebooted after the uninstall. No luck.
Before I reinstalled the hub I tried to force XP to the drivers (different ones not the same driver over and over) and now its saying "the file does not contain any information about this device". WTF?!
I'm so confused with this stupid driver that I can't take it anymore. I'm now considering reformatting my computer, but it's not worth it just to root a phone. I'd rather put up with my phone needing a battery pull at least once a day than to lose all my files.
caderyn19 said:
I am trying to install the Samsung Intercept (Virgin Mobile) on my Windows 7 netbook. I could never connect the device before to either WinXP or Win7. I recently factory reset my phone and after installing the drivers on WinXP, the phone showed that it was connected. I mounted the SD card to the computer and it never showed the drive. I unmounted and disconnected and since then it never connected. I keep getting that it's not recognized.
On my Win7 computer, I installed the drivers (had to force Windows to find the driver). Now the computer senses that it's connected, but it says "the device cannot be started". So I'm thinking that my P.O.S. phone can't figure out wtf USB mode is. It showed it once and that's it.
I've tried probably 3 or 4 different drivers and now I can't figure out how to just start clean. I don't even think I need to because the computer driver installed fine (It says Samsung USB Android whatever when it's connected). I tried with USB debugging on and off.
Click to expand...
Click to collapse
I had the same issue too.
Have you tried using another USB cable? If you're using the cable that came with the phone it wont work (well sometimes). What you can do is find or buy another Micro USB cable for your intercept. You can buy one off amazon for less than $10. I brought mine from Best buy for $20. It works fantastically.
scream4cheese said:
I had the same issue too.
Have you tried using another USB cable? If you're using the cable that came with the phone it wont work (well sometimes). What you can do is find or buy another Micro USB cable for your intercept. You can buy one off amazon for less than $10. I brought mine from Best buy for $20. It works fantastic.
Click to expand...
Click to collapse
I was seriously considering another cable because I read in some other threads pretty much what you just told me, but I guess I was one of those "on the twelth time it finally connects" type of situations. I connected it last night and it worked. Just need to update my SDK stuff, make sure I have all my info for SuperOneClick, and cross my fingers lol!
Thank you for your advice. If it stops working I'm gettilng a new cable.
[EDIT] and it stopped working... I knew I should've just rooted when I had it connected, but I wanted to back my stuff up. Looks like I'm getting a new cable lol.
Sent from my SPH-M910 using Tapatalk
[EDIT] You were totally right! It's the cable. I got a Belkin for $15 at Target. I plugged it in and immediately Windows 7 Pro 32-bit detected the drivers, the handset, and installed it. Now time for rooting
I know it's been a couple of months, but I'm curious if you've had any other problems with connecting?
I was having the same problem and I had a few cables that I tried with no luck. I also tried my wife's Blackberry cable, which is a thicker cable that claims to be a "DATA" cable...no go.
I probably will just go buy the Belkin one you referred to if you've had no other problems.
Thanks!
-- Sent from my Galaxy Tab using Tapatalk
GreyCelt said:
I know it's been a couple of months, but I'm curious if you've had any other problems with connecting?
I was having the same problem and I had a few cables that I tried with no luck. I also tried my wife's Blackberry cable, which is a thicker cable that claims to be a "DATA" cable...no go.
I probably will just go buy the Belkin one you referred to if you've had no other problems.
Thanks!
-- Sent from my Galaxy Tab using Tapatalk
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Click to collapse
I actually have had no problems (on my Win7 PC) since the install. As for my XP computer, I just gave up on trying to get it to work. Try completely uninstalling every instance of the Samsung programs (I went through my registry *dangerous*) and all things Android and reboot to a fresh power cycle (like with the phone) so Windows can update all its important files reguarding the driver removal. Then install and THEN plugin.
It literally randomly worked for me. I had the drivers installed properly, but the charging cord gave me "bad driver install". I didn't change a thing and plugged in wth the Belkin and was good to go.
Hope you can get it working! I know the anticipation of phone modding, and I love it! Lol!
Sent from my SPH-M910 using Tapatalk
Ditto, ditto and ditto! I have the same thing with my intercept, except I started on win7/64, could not get anything going. Then created an XP VM - over my dead body - no go.
Using the same cable, if I plug in my Captivate, everything comes up.
For you guys, when you bought a different cable, what did you buy? micro-to-micro USB? Or something else?
J
I usually use the cables that came with my HTC phones. Also I have better luck if I reboot the phone prior to connecting it to the PC.
Hello, recently my device stopped being detected on PC. When I connect USB cable, it only starts charging, without debug mode and MTP. I tried 6 different cables, and both Windows 10 and Arch Linux. Also, it takes more time for the device to detect that cable is connected than before. Anybody had a problem like this before? Are there any solutions available?
SteadyDisorder said:
Hello, recently my device stopped being detected on PC. When I connect USB cable, it only starts charging, without debug mode and MTP. I tried 6 different cables, and both Windows 10 and Arch Linux. Also, it takes more time for the device to detect that cable is connected than before. Anybody had a problem like this before? Are there any solutions available?
Click to expand...
Click to collapse
Hi! I had the exact same problem last week. I tried everything I could think of but to no avail. I took the phone back to the store and the in-store geek could not solve the problem either. Eventually, they gave me a replacement handset there and then.
What is your Windows version ? I already have this issue using a "Naked" version of Windows (without Media Player pack).
SteadyDisorder said:
Hello, recently my device stopped being detected on PC. When I connect USB cable, it only starts charging, without debug mode and MTP. I tried 6 different cables, and both Windows 10 and Arch Linux. Also, it takes more time for the device to detect that cable is connected than before. Anybody had a problem like this before? Are there any solutions available?
Click to expand...
Click to collapse
Try turning on debugging and selecting file transfer in notifications when you plugged it in also there is a auto mode when you plug it into a computer you may have changed it to another option that stops you from doing file transfers try look and see if you accidentally did that it should look like this.