Database Users

Warranty Exchange?

I need to go about returning my 8125 to warranty exchange. Problem is, I did not purchase the phone, rather bought it brand new off of someone else. (who bought it from cingular) The other person is unwilling to do the exchange. Excluding the issue of the reasons for the exchange, and any physical damage (there is only scratches) could I do a warranty exchange without the involvement of the seller? I plan to say the phone keeps freezing. Worked with my razr.
Also, I flashed the phone to a new rom, will this void the warranty? Do i have to flash back to summiter's stock rom? Thanks a lot.

1) Normally Cingular's gonna want some sort of proof of purchase. Since the phone's not been out more than a year though you might be lucky on that point.
2) It had better have the STOCK ROM (not summiter's not Mr. Clean not anything custom, STOCK) before you send it in. Otherwise they're gonna know you messed with it.

where can i get the stock rom

Well according to this link http://www.htcwizardweb.net/node/161 one of the ROM's available from Summiter is infact the original ROM. Summiter must have backed it up before starting to play with it, I guess.

If the rom is still a cingular rom will not void warranty.
If not -
This is the stock rom ftp://[email protected]/Wizard/Roms/Cingular/Cingular_RUU_1.8.11.1.WWE.ship.exe
If the device is supercid unlocked then do a simple downgrade - if not you will have to go down this path. http://forum.xda-developers.com/viewtopic.php?t=47848

This sucks
I have the same problem got it brand new on ebay everything was wrapped in original box including the sim card. the touch screen is having issues the bottom part wont' do anything. tried to call cingular the would not help .. i explained that i am a cingular customer but i have the phone so i can use it on a data plan with t mobile and they would not help at all told me that if i didn't get the item from them or their authorized seller they will not help. I have been on the phone wiht HTC america a total of 4 hours back and forth and they won't help. look sell it on ebay...... and call it a day. I will never purchase another cingular branded phone. thinking of switching to tmobile but their service sucks. sprint out of the question i have too many unlocked phones big investment and i refuse to be locked to one phone using sprint or veriozon. the entire deal sucks.... they should sell phones like in europe walk in the store get a phone at the phone's price not at some larger price just to line the fat greasy pockets of cingular ceo's they tricked me inot migrating my good at&t plan they told me that i had 15 days to decide and i can cancel but when i asked for my at&t plan they tell me some story about they don't have th plans anymore. I still have th at&t sim so what give the whole think sucks. lets move to europe

Did you tell them you didn't buy it from them? I've done several exchanges and they have never asked me that. They just ask for the IMEI number (which identifies it as a Cingular phone and the model) and then process the exchange. Whatever you do, do NOT volunteer the fact that you got it elsewhere and you should be OK, but yes return it with the stock ROM

stock rom
you mean i can go to the store without a reciep and get a replacement

Re: This sucks
alynch75 said:
the entire deal sucks.... they should sell phones like in europe walk in the store get a phone at the phone's price not at some larger price just to line the fat greasy pockets of cingular ceo's
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Now this is a logical fallacy. Have you even bothered to price the cost of a Wizard in the UK? If they were priced the way you say, you'd be paying a whole lot more for them. Retail price on an unlocked Wizard is between $600 and $700 USD. Retail price on a locked unit (ie, just walk into a store in the US and buy it straight out) is $450. With a contract from either T-Mobile or Cingular you can get them from $0-$100.
When you buy used on eBay you always take a risk. Without a proof of purchase, the store/carrier is really under no obligation to warranty the phone for you. Sure, many times they will but it is silly to assume that they have to do it. If you wanted that level of service you would have bought from the store in the first place. Nothing says you can't walk into a retailer, buy a phone and not get a contract.
If you've got a defective phone you really should be taking it up with the guy who sold it to you on eBay as fully working.

hello wait a minute
I got it on ebay and the guy who sold it said it was brand new now i can't get in contact with him. the contact info that ebay has is a po box. they guy won't return my calls. He sent me one email asking me for the imie number after i gave him that number all of a sudden the phone would not boot into windows. The inial problem was the touch screen now the entire thing is toast. Should I call my credit card company and dispute the charge.

Just giving someone an IMEI number should not cause a boot failure by itself, however the simply fact that he asked for it is somewhat suspect as there is no legit reason for a seller to need to ask a buyer for the IMEI number of a phone after it has been sold.
I'm not saying this is your case, but the first thing that pops to mind is insurance fraud. A popular eBay scam right now is to sign up for phone service and get an expensive phone for free. The person in question will also get phone insurance. Then they put the phone up for sale and collect the cash, while at the same time reporting it to the carrier as lost or stolen. The phone then gets replaced and they have both cash in hand as well as a new phone.
In much of the world (ie all over Europe) this doesn't work well as IMEI blocking has been implemented by the carriers there. If a phone is reported lost or stolen the IMEI is added to a database and none of the cooperating networks will allow it to register. In the US this hasn't happened yet on the GSM networks. With the CDMA networks they tie to the ESN on the phone and will block a lost or stolen phone (as well as one with an outstanding balance).
Regardless, had the IMEI been blocked by the carrier, you would not be able to make calls but the Wizard should still boot up and function as a PDA. Of course, if the seller was trying to pull insurance fraud that would explain why he asked for the IMEI and is now ignoring you. It would be rather simple for the seller to do a warranty exchange with Cingular on your behalf, but if the phone was reported lost or stolen he wouldn't exactly want to be phoning up Cingular and asking them to service the phone.
Just some idle speculation.

Re: hello wait a minute
alynch75 said:
I got it on ebay and the guy who sold it said it was brand new now i can't get in contact with him. the contact info that ebay has is a po box. they guy won't return my calls. He sent me one email asking me for the imie number after i gave him that number all of a sudden the phone would not boot into windows. The inial problem was the touch screen now the entire thing is toast. Should I call my credit card company and dispute the charge.
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Click to collapse
I believe that you should contact EBay or Paypal and your credit card number to put the case on the dispute...let them know that the item not in working condition as they advertise. You may spent a lot of effort and time for it but at least..... this will make the seller to contact you and deal with you again.

Format has failed
I was able to flash the rom. The flashed completed but it still freezes at the start up screen it says the following:
IPL 2.25
SPL 2.25
GSM 02.25.11
OS 2.25.11.1
its stuck onthe Cingular logo screen. When I try to do a hard reset it give the error message
format has failed.....
Can this device be saved?

Sounds like it is having trouble initializing a section of the flash. My guess is that there's a bad flash chip on there. If I ever saw that on my Wizard I'd be on the phone asking for a warranty replacement.

How do i get the replacemente
How do I get the replacement. I got it off Ebay. Will HTC give me a replacement if so please send me a number where I can contact them.

update of my situation
Well still no reply from the seller so I called the credit card company and dispute the charge. i have copies of the guys ad... and copies of the rude emails he sent me. The credit card company told me just hold on to the defective phone and the emails and they will take care of it.. Apparantly the seller was working from a Post office box he was pay apal verified. I just hope no one else falls victim to this guy.

Re: stock rom
alynch75 said:
you mean i can go to the store without a reciep and get a replacement
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Click to collapse
No. Do it online or through the phone. (Online is easiest)

Clean ESN?

I got a refurbed apache from sprint, that they didnt require I send back when they replaced it with a mogul, is it still a clean ESN? or what?

when you say you replaced it, did you buy the mogul new, or get it as an exchange trhough isnurance or some such?
if you bought the mogul then you own both phones, and the apache should still be clean
if it was an insurance replacement im sure the apache is flagged as lost/stolen/destroyed/whatever

Technically I bought it, like on my bill I paid for it, they just sent me credit for it. So, its probably tagged, they just didnt make me send it back, so I'm pretty sure it wouldnt be a warranty replacement.

AFAIK, an ESN is marked "dirty" when it's been reported stolen or lost. In other words, as long you didn't steal or pick up the Apache from some park, it should be clean.

for sure? thanks!

You could just call Sprint and have them check the ESN for you.

I work for sprint i have actually got some cleared before after being locked

Memp101Pimp said:
I work for sprint i have actually got some cleared before after being locked
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DAC beginning end
XV6800 233 5406356992 5406488063 UTS XV6800
Welcome to the candy store. There's the range of acceptable ESN numbers for the titan on verizon.

NOOB Question LOL

hey guys pretty much a noob here. i got an alltel ppc-6800 for a really good deal. reason why i got it for a good deal is that it has a bad esn. what i want to do is reflash the unit and use a verizon rom on it instead and have it on the verizon network. big question is that i've been reading the wiki on how to flash, etc... but should i follow the steps for downgrading to stock verizon rom or what?

I think before you start anything you might wanna think it over. Are you using this phone for yourself because personally I would NOT try to activate a phone with a bad esn, you do realize they will need the esn correct? I would make sure Verizon will let you use the phone on their network.

first off, the ESN is BAD. VZ will not activate it. you would need a clean device (most commonly a broken one where you can still salvage a good ESN)
and take the clean ESN from the broken phone and swap it with the bad ESN on the good one. now, not only is this 100% illegal, and there is a fat fine and possible jail time for changing ESN's, but it is very advanced work. and if you are really a 'noob' as you stated, ESN swapping is reserved for those with technical knowledge far above us, and this process is way over our heads. dont bother with it. sell it on eBay and buy a brand new one.

aguas said:
first off, the ESN is BAD. VZ will not activate it. you would need a clean device (most commonly a broken one where you can still salvage a good ESN)
and take the clean ESN from the broken phone and swap it with the bad ESN on the good one. now, not only is this 100% illegal, and there is a fat fine and possible jail time for changing ESN's, but it is very advanced work. and if you are really a 'noob' as you stated, ESN swapping is reserved for those with technical knowledge far above us, and this process is way over our heads. dont bother with it. sell it on eBay and buy a brand new one.
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Click to collapse
Not good advice. Plain an simple

yea i do not plan on cloning a device. way to much work. well i got the phone because the person did not want to pay for the cancellation fee so there is hold on the esn before any activation can occur on their network. It is not on a currently black list for "Lost/Stolen" phones. So really i can activate the phone on alltel i just have to pay the rest of the money, lol which im not doing. And my buddy at verizon said it maybe possible to put it on the network he just wants me to reflash to verizon and he's gonna try to add it to the network.

vlhoang said:
yea i do not plan on cloning a device. way to much work.
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No that shouldn't even be talked about on this forum thats just asking for trouble. I would NOT condone the replacement or changing of any ESN on any device its illegal period.

KDKobes said:
No that shouldn't even be talked about on this forum thats just asking for trouble. I would NOT condone the replacement or changing of any ESN on any device its illegal period.
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as i *clearly* stated. i was informing him of his options.
also, now that he said that the ESN is 'on hold' it's really irrelevant since he first stated it was a bad ESN, which are two totally different things.

Test Device - Bad ESN

Im looking for a Device to disassemble / test and hopefully dump a few of the HTC Chips on, This is the only donation i think would be appropriate for this. Requirements:
1 Bad ESN Verizon Droid Eris. Contact me if you can help.

http://cgi.ebay.com/HTC-Droid-Eris-...ZViewItemQQptZCell_Phones?hash=item1c0f3ed4fc
That's bout it.

Yeah unfortunetly theyve been selling fof 200-250. I figure someone at verizon w/ sticky fingers or someone w/ insurance

ESN Change 4 submerged fone HTC Hero

I am no stranger to Sprint. Had a phone and honest to god, walkin the dog in the park on a "dry" Arizona day and sweat fried the phone. Sprint doesn't care what the moisture was so VOID insurance and warranty. Purchased an ebay phone with bad ESN and flashed to my fried ESN. Happy! Now fast forward to HTC Hero. Need to do same, yes the toilet thing. How do I flash a HTC Hero ebay phone w/ bad ESN?

We cant tell you how. I can say CDMA Workshop though.
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Sent via the XDA Tapatalk App

Yes, just an FYI this is technically a Fellony.
But CDMA workshop and I lost my copy of a previous posting with directions that was removed. Sorry.
MobileFiles.com I think may have something as well.
EDIT:
Oh yeah - Insurance should payout even on a phone that has been water damaged. TEP covers everything.

And since you know that they won't cover water damage, why not just claim lost or stolen ? Could have saved money instead of buying on e-bay also.