Database Users

XDA Exec, STUCK ON SPLASH SCREEN

Ok, Ive got a new problem with my XDA Exec.
Opened it up and tryied to turn on the backlight and nothing. tried a soft reset, nothingtried a hard reset now it just sticks on the splash screen, the red writing comes up on the right and side and just hangs there forever!
Please help

You're stuck. apparently the only remedy is turning it in to repair. For most of us it is under warranty.

Just off the phone to 02. Theres sending me a new one via courier on monday. it's less than a day old.
Is this a comon fault with the Exec?

erm ... I managed to experience this problem.
I was trying to uninstall SPB GPRS thingy that comes with the O2 package, and it just wouldn't go. I ended up deleting the program files and getting an error when it started up, so I deleted the GPRSNotify file under Startup. It never worked again ...
I got the splash screen, tried soft and hard resetting and various permutations (including standing on one leg and while holding breath) ... nothing. Did try to install fresh ROM, but startup wouldn't get far enough to let PC load ROM over USB.
Ended up contacting O2 who sent me a nice shiny new one, as it was only three weeks old. This time I haven't installed GPRS monitor thingy, and I don't intend to fiddle with it again ... or at least until I've forgotten my lesson ...

Sorry i ment to give you guys an update on this. I did manage to get it working again, although i still accepted the new one the sent to me.
What i did was installed a new rom off the 02 website. at 1st the computer couldnt see the phone so wot i did was enter what i think was the programming side of the phone. i found the instructions on how to this on the net. i think i pressed the 2 soft keys and the light switch while pressing the reset switch with the stylus (i think that was the buttons but unsure as i cant find the page again) when the screen light up again there was some faint writing on the screen with the word serial or usb. Double clicked on the rom file and 30mins later my phone was revived.
Funny it was the gprs monitor that i too installed before the phone screwed up? ive since installed it again on the new phone and have had no problems with it since.

trickydickyd said:
I think i pressed the 2 soft keys and the light switch while pressing the reset switch with the stylus (i think that was the buttons but unsure as i cant find the page again) when the screen light up again there was some faint writing on the screen with the word serial or usb.
Click to expand...
Click to collapse
Otherwise known as Bootloader mode

Aye, thats the one.
Cheers

Please Help-Wizard Won't Boot After Flashing

I have a g4 8125 and tried to flash black diamond 2.0 using shelltool. I followed all the instructions, but I may have messed something up. I installed the enablerapi and certspcs files on my phone, but i realized later that i did this after turning off my radio. After flashing I made a hard reset, and now it just comes to the cingular splash screen and shows my ipl, spl, gsm and os (which it says is 6.0.0.0) and doesn't load anything. Anyone have any ideas? It won't connect to activesync either.
edit: sorry for my ignorance, thanks for the help though!

Please refrain from posting WITHOUT using the search bar. This question has been answered more than a million times.
For starters, hold down the camera + power button whil poking at the reset button

Hello there.
This is my first post, and I hopefully pray that I don´t get a "Please Do a search" kind of answer as I have been doing a hard search through the forum but haven´t found what I´m looking for. Probably I´m just using the wrong search terms but english is not my native language so I´m not sure how to look up for this issue.
First, I unlocked the sim of my device by sending it to a third party. Afther that, the phone came with a Wizard-Love OS installed, and finally I got excited and started to mess around with the Shelltool to get the device upgraded to WM6. (It´s a G4 by the way).
First I successfully upgraded to wm6 wee htc wizard v5.2.660, but then I found that the keyboard mapping was all wrong with the shown special characters (they weren´t where they were supposed to be at all), so i tried messing up with the registry trying to select a local language for spanish with no success at all....
Also I was having some issues trying to connect to internet via wi-fi even when I did get connected to the network, but did not test it hard enough.
Then I went farther trying to "shelltool" a Black Diamond 2.0 Touch rom, but then everything became a real mess... The Shelltool said that it was finish only like 4 to 5 minutes after starting so I disconected and Hard Reseted the unit. Don´t remember if I disabled the radio before flashing it, nor if I had the sd card installed on the device at the flashing momment, but definetly i had reinstalled the cert_spcs and EnableRapi cabs prior to this seccond attempt.
After the hard reset, it started but freezed on the first screen showing the ipl, spl, gsm and os (which it says is 6.0.0.0). Then I hard reset like two more times, with no luck. Then I entered on the bootloader mode, but after trying that for a while the phone stopped responding. It did not turn off, so I removed the battery. Then when I put the battery back the unit did not turn on at all. Even it did not show the charging red light when I connected it to the usb nor the wall ac adapter. I was devastated... I leaved the unit with the battery out all the night and the next day I reinstalled the battery to see that the device did turn on and did charge, but still it was locked on the splash window.
I tryed to reflash the unit using the bootloader under windows xp, after killing the activesync connection and using the wizard_Love_2.26.10.2_WEE_Novii_CF2 rom. The unit showed a progress bar so the pc and after 10-12 minutes it was done. I Hard reseted the unit but then it always started on the bootloader screen as if I was pressing the camera button.
Hard reseted, soft reseted, battery out and in, no luck. Then it went dead again. It did not turn on at all and no charging light. Once again i leaved the unit all day without battery and send it to the friend that had unlocked the sim for me. He just called me and told me that the unit was now up and running again with wizard_love rom. I´m really not sure how he did it. Probably i did something with the sd inserted when it was supposed to be out. I did flashed the wizard love on bootloader with the sd inserted but i´m not sure if that could have make the mess.
I would like to know if anyone have had this kind of lock up and how to deal with it (how much time to leave the battery out, etc). Also I will love to know how did my friend (he wont tell me as is it´s bussines and he charges for it) finally restarted my unit flashing wizard_love again, as I´m still too curious to not try to flash my unit again and probably be on the same mess once again.
Thanks in advance.

That's a lovely 1st post. If every one is to be like that.. it would be just to nice to help others.
Anyway, this may not sound logical, but I get problems with Shelltools when I do not have the official ROM flashed before another flash. What I would suggest is that, you ought to have an official ROM (check Wiki to download your official ROM flashing EXE), which seems to get me out of trouble a few times.
Also, it maybe wise to check your battery before any flashing attempt, make sure it is 100% (60% will do mostly, but in case of an emergency, that 40% helps). It cases where a phone doesn't go charge/bootloader, it is battery problem. The overnight thingy that you've done, probably rest the battery long enough to boost it to a charge (e.g. how you get a blink when you switch off a torchlight for period of time on a low batt).
Good also among your information, tell us the IPL/SPL/Radio on the ROM you are using.

Help!!! my atom life is dead

I don't know what happened to my Atom Life. After switching off the wifi, it became frozen. Then I made a soft reset and it went through the o2 welcome page and windows mobile page, then at the next page it hangs with the white screen with the blue time/signal bar on top. Nothing happen after that. I try hard reset by removing the battery but no prevail. I email o2 supports but their reply are very slow. Please help!!! thanks

reinstall the rom

roblyh said:
I don't know what happened to my Atom Life. After switching off the wifi, it became frozen. Then I made a soft reset and it went through the o2 welcome page and windows mobile page, then at the next page it hangs with the white screen with the blue time/signal bar on top. Nothing happen after that. I try hard reset by removing the battery but no prevail. I email o2 supports but their reply are very slow. Please help!!! thanks
Click to expand...
Click to collapse
Same thing happened to my phone weeks ago... I use atom pure. With the help of these forums and moderators i was able to solve the problem.
Have you done this and experienced the ff:
1. take out battery and sim leave for 30 mins to 1 hour
2. fully charge the battery then insert the sim
3. soft reset and hard reset. in the hard reset it stops at a screen where it says its processing the d deletion of files (restoring where it first started)
4. open using soft reset and camera click
... yellow/green light is working
Solutions below were given to me by one of the Senior Members here in this forum (jiggs) and my phone is now working well...
You just have to upgrade your ROM to correct the problem. It seems that the ROM (software) in your device has been corrupted, and is not functioning correctly.
You can download the latest ROM at the www.seeo2.com
To update your device, do the following:
1. go into bootloader mode: press CAMERA+RESET(Stylus) simultaneously for a second
2. ignore the display
3. connect the device to PC with USB to miniUSB connector
4. Run the upgrade ROM from seeO2.com
5. just follow the instruction on screen... basically, you will just click on next, next, next, and watch it till it finishes.
This procedure, however, erases, everything on your device. So, if you have something in there, it will be gone after the upgrade.
Hope you regularly back up your files...

Hermes wont boot - 4 color bars - help please

Hello everyone. After some researching, this seemed like the best site to answer my question, as I have not found an answer yet.
Yesterday morning, I was running my ATT 8525 (which I believe you refer to as "hermes") just fine. I was using the internet sharing feature, and went to reset the phone. I "believe" I pressed the power button while pressing the "ptt- push to talk" - button. The phone turned off, and when I turned the phone back on, rather than loading like it normally did, I got a new screen.
The screen has 4 color bars. A red bar at the top, then a green bar, then a blue bar, and last, a white bar of color on the bottom. Each bar takes up 1/4 of the screen and runs horizontally. At the top, the phone says, in white text:
HERM100
1PL-1.04
HERM100
SPL-2.03
At the bottom of the screen, in the white bar of color, in black text, it says
SERIAL
Now, when I press the power button to turn the phone off, nothing happens. I have to remove the battery to shut off the power. If I plug in a USB cable, the SERIAL text changes to USB. If I press the top two buttons, the one above window and the one above ok, while pressing the stick in to reset the phone, that screen works ok. I believe it is called a "hard reset" It asks if I want to erase all data and restore factory settings, and if so, press r. I press R on the keyboard, and the screen then says reset complete, press space. I press space and then I am back to the screen with 4 color bars. Nothing else I have tried works either. I have been stuck on this screen with 4 color bars since yesterday.
I took my cell phone in to ATT to be looked at and the sales people at the store say that I am 7 days past my warranty, and that they can't/won't repair the phone, but they would be happy to sell me a brand new one... for several hundred dollars.
So, the folks on the internet are my last hope =( If anyone reading this knows anything, even if it is a link to another site or something, that may help me resolve this problem, I would greatly appreciate it. If not, I at least thank you for your time reading my post.
- Wormling

Oh, as an additional thought, if it helps, I have not used any of these :baked: roms or any such thing. I bought my phone and used it as is. The one and only change I ever did to my phone was I followed ATT's steps on upgrading from Windows Mobile 5 to Windows Mobile 6, if I remember their names correctly. Hope this helps.

Bootloader. This is the name of the screen according to my research.
"Is your device able to boot Windows Mobile OS?
This one is easy: If can you see your today screen and use your phone as a PDA means you can boot OS. If you only see the splash screen, bootloader screen (tri-color) or windows mobile splash screen you can't boot OS."
Got this from the thread at
http://wiki.xda-developers.com/index.php?pagename=Hermes_Unbrick
So, I guess I am stuck at the bootloader screen.

Try a Hard reset - hold both soft keys and reset with stylus. Hold in until it asks to reset to factory (whatever). Press "r" on the slideout keyboard and then space. You should go back throught the setup PPC steps.
YOU WILL LOOSE ALL INFORMATION ON YOUR HERMES...This is unescapable as you would any other way you tried to recover your Hermes too.
I suggest if you get it working to install Hard SPL V7 (makes recovery easier) and also pim backup so you can restore all your contacts/messages if something goes wrong again.
Cheers... & good luck.

I have tried hard resetting many times, and it does not work. It says that it succeeds and that factory settings have been restored, and then I am back to the bootloader screen. I have been to the wiki on bricked hermes phones and recovering from a brick. From that, I ascertain I have a type 2 bricked phone (goes directly to bootloader screen). I tried the MTTY tool, and it says that the NAND write was successful on both commands, but, I am still stuck at bootloader screen. I have since tried installing a few different roms, even in SSLL and HARDSPL modes, and nothing has worked.
What I have not tried is the JPIN fix, as I am not an engineer and don't have the tools or knowledge on how to do that. I also don't know how to do the microsoft operating system download fix (using an emulator?)
** UPDATE **
I think it might have been the mtty commands, but I took the battery out overnight, and when I put the battery back in to try the KITL attempt, the phone booted up and started to do the config. I was happy and thought that the phone was fixed, but when it was done with the configurating the phone, it reset back into boot loader screen -_-

You may need to check for bad blocks. This sometimes causes the problems you descibe as well as spontaneous Hard Resets and occasional soft resets.
Do a search for "how to fix bad blocks hermes" and you should get the info you need...
Hope this helps...

htc hd is not opening

When I using IGO8, its sudenly freeze and I made soft reset. And its turned off and after push again power button and turned on after a 2 minutes its turned off again and no more open. it has %80 batarry life and when I connect again to adaptor but no charging no red light.
I went to phone fixer last day and he said its main software is down and we must connect a jet..... like hardware and he wants 700$.
its not acceptable price.
in my country this kind of devices so experience and I bought this device from germany and I changed rom and no more warranty.
I want to ask you who knows jet...... like device to rescue touch hd or any solution to fix it. I think this is not board problem just software failure but I tried to make hard reset, soft reset, batarry change but no one is not open my device again.

Did you try a hard reset?

I have the same problem
hey redoxian, i have the same problem as you, but it is not about IGO8 or any other problem, my device went crazy after 100% battery charge to 57% after a freez then got dead after then, no battery change or hard, soft reset appeared to be effective in my case, and its german by the way. I have just delivered my device to the maintenance office dedicated for htc devices and i haven't yet recieved any report, promised if i reached any thing i will tell unless u have any news about this issue.

redoxian said:
When I using IGO8, its sudenly freeze and I made soft reset. And its turned off and after push again power button and turned on after a 2 minutes its turned off again and no more open. it has %80 batarry life and when I connect again to adaptor but no charging no red light.
I went to phone fixer last day and he said its main software is down and we must connect a jet..... like hardware and he wants 700$.
its not acceptable price.
in my country this kind of devices so experience and I bought this device from germany and I changed rom and no more warranty.
I want to ask you who knows jet...... like device to rescue touch hd or any solution to fix it. I think this is not board problem just software failure but I tried to make hard reset, soft reset, batarry change but no one is not open my device again.
Click to expand...
Click to collapse
Did you hard reset as Harmageddon suggested. Does problem still occur? Have you read/searched or asked this question in iGo8 thread?

Fallen Spartan said:
Did you hard reset as Harmageddon suggested. Does problem still occur? Have you read/searched or asked this question in iGo8 thread?
Click to expand...
Click to collapse
man , Hard reset not functioning at all, the device seems to be dead, we still don know the defect.
As soon as i will get an answer from the maintenance center i will post it here. wish to both of us a good luck guys, the device is much expensive to lose.

jbiton said:
man , Hard reset not functioning at all, the device seems to be dead, we still don know the defect.
As soon as i will get an answer from the maintenance center i will post it here. wish to both of us a good luck guys, the device is much expensive to lose.
Click to expand...
Click to collapse
How do you mean hard reset not functioning at all. You have 2 methods of hard resetting:
1.
Turn off device, then hold both vol up & down and turn on device. You should be presented with a white screen and blue text. Press vol up to hard reset.
or
2.
Go to Start > settings > system > clear storage

Fallen Spartan said:
How do you mean hard reset not functioning at all. You have 2 methods of hard resetting:
1.
Turn off device, then hold both vol up & down and turn on device. You should be presented with a white screen and blue text. Press vol up to hard reset.
or
2.
Go to Start > settings > system > clear storage
Click to expand...
Click to collapse
i didn't try the first one, actually, i holded on vol down with power button as i used to do when was burning roms and nothing new,
Actually i don have the option now, the device is in the maintenance center, wish me a good luck man and thanks zillion for ur help, and i will report here with the result as soon as i get notified.

any update in that?
having the same issue....device started going crazy...
50percent charge - softreset 80 percent, sometimes not charging at all.
and suddenly went dead...