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Now that the honeymoon period is over I have started noticing a few problems with the JJ. The most serious I noted is that when the JJ has gone through some use after its last soft reset it tends to freeze when a new text message arrives in the in-box. This does not happen when the JJ has been freshly soft reset and only when some time has passed since it was last soft reset. Since I have set the unit to vibrating alert on receipt of a new message the vibrator continuously starts operating and the phone freezes. To stop the vibrator you need to do a soft reset again.
Anybody had this problem??? I am planning to do a hard reset and see what happens.
Regards
Definitely related to some software that you have installed. I use sms everyday and havent faced any such problem.
Yes it does freezes your device when you receive new SMS, some time even I lost the SMS which was coming tru,..
Once I lost the MMS Account itself, then had to go for softreset and got it back again...
I've had the same thing happening. Very annoying. That's just Microsoft as we know it. We can't get out of the habbit of frequent softresets.
I did a complete ROM upgrade today and I replaced the Arabic ROM which came preinstalled on my JJ with the english version as available at the clubimate site. Without installing any 3rd party software I tested the SMS freezing problem and unfortunately it is very much there. This at least proves that no 3rd party software is to blame for this.
Now I am thinking that maybe I will have to dispose of the JJ as I so much depend on text messaging. The worst part is that as the JJ freezes on arrival of a new SMS the message itself is also lost and after doing the soft reset you can never tell from whom the message was.
I will really appreciate if anyone can help
Kind Regards
Inherent
If you have an SD card inserted try removing it and see if the problem persist.
What i dont get is why this problem is unique to a very small percentage of devices. Many of use the device for SMS quite frequently and dont face this problem. I wonder what the triggering factor is.
universaldoc said:
What i dont get is why this problem is unique to a very small percentage of devices. Many of use the device for SMS quite frequently and dont face this problem. I wonder what the triggering factor is.
Click to expand...
Click to collapse
I have this problem since I updated my ROM.
I posted this a few days back that the Jasjar tends to hang not all the time but most of the time when a new SMS arrives and in fact the SMS is also lost when you recover after a soft reset.
I thought that I will re-post this question because now more users would have had more experience with their Jasjars. For me this problem does not seem to go. I have tried even a hard reset and the problem keeps coming back even with no third party software installed.
I shall be obliged if anyone else who has had this problem may kindly post his views because this may put some pressure on the people at i-mate to come up with a fix. I fear that since this problem is being faced by a very small minority of JJ users a fix may never see the light of the day.
Kind Regards
I have a himalaya device with WM5 and have the exact same 'sms-lockup' problem.
Also, somethimes all the incoming calls are forwarded to my voicemail, even when my phone ison and the signal is strong and im not using my device. This can only be solved by a reset or after i made a call myself. Till that time no-one could call me!
The problems started when i installed another WM5-rom and a new radio-rom( 1.18 ). This was the first time a upgraded the radio-rom, so i think this could be the problem.
Im going to install the older radio-rom ver1.08 (recommanded in combi with WM5 by buzzdef.net). I hope this solves it!
I to have the same problem... Every time you open a new text message or even after sending message and when you get delivery report it freezes and you will have to reset.. but if you are in the middle of a call the phone still works fine but not able to use the PDA part because its freeze...
Have installed another, older, radio-rom( 1.08 ) and used it for almost a week... no freezes sofar!! I dont know if this rom can be used for a Universal device...
Just uncheck the "turn off device after..." option in battery settings and this problem will go away.
This was pointed out by user Khaled in another thread.
im also experiencing this after i upgraded to Second Edition. my Himalaya tends to freeze when receiving SMS. applications starts to slow down but will eventually recover after the SMS receipt notification, no need for softresets. i also noticed that currently, it would take about 10 seconds before SMS notification appears in the screen. im sure about this because i would know that an SMS is coming because my computer monitor, adjacent to my XDA, would flicker. so the turn-around time from the flickering of the monitor to the SMS notification would last around 10-12 seconds. is this normal?
I was so fed up with the SMS freezing problem that I sold my Jasjar, albeit at a much loss and exchanged it for a new one.
Just my bad luck the problem is also there on my 2nd Jasjar. It is exactly the same as the one I have sold. When I get a new SMS the unit freezes and has to be soft reset. Please note that this does not happen every time but say 1 in 10 times. Anyways this makes the whole system very unreliable. When your phone is in your pocket and an SMS causes it to freeze you will never know if now somebody tries to make an urgent call because your unit is not responding.
I have also tried the remedy / fix mentioned in this fourm to to Uncheck Turn Off Device but does not work.
My only hope is that this problem is fixed in the next ROM upgrade.
In the meantime I am evaluating prospects of leaving the WM platform altogether and going for a Nokia 9500
a friend just adviced me that it was my Radio version that is causing the problem. 1.18 has a lot of bugs including this freezing issue. so he suggested that i reflash my ROM and go back to Radio version 1.17. could somebody point me where the bug issues of 1.18 are listed here in the forum? thanks
Hi,
i know this has came up alot, i was just wondering if anyone has found a fix for the xda exec crashing when a text is recieved. This does not happen to me often but it does happen and is quite annoying as the text is lost sometimes.
Also i find that sometimes when i leave my phone closed in clam shell mode overnight i wake up and open the phone but it seemed to be crashed. There was one night when my girlfriend sent me 3 txts during that night and she got delivery reports saying they were delivered,once i turnt my phone on in the morning it was frozen and i had to soft reset but didnt get any of her txts. Im now trialling to leave the phone on in standard pda mpde (screen facing out) overnight to see if it happens this way or not.
Michael
p.s: im using the standard rom that came with the phone
rom: 1.13.48
radio: 1.04.02
protocol: 42.37.P8
Yes the problem is very much there still. I have been using the Jasjar for almost 3 months now. During these 3 months this is my 2nd Jasjar and the problem is on both my units.
The chances of SMS freezing the Jasjar is more likely when the available RAM is below 17 MB. So what I am doing to reduces chances of this happening is to soft reset when the available RAM is below 18 MB. However this is still no gaurantee though it does reduce the chances of the Jasjar freezing upon receiving a text message.
This is a very annoying problem as this makes the whole thing so unreliable. You will never know that a text message has come through and caused your Jasjar to freeze till you need to use your phone again, and if during this period someone tries to contact you his call will not get through.
May I also mention that a few days back I also upgraded my Jasjar with the O2 ROM but the problem was still there. Furthermore I am convinced that this problem is not being caused by any 3rd party software. I can say so with confidence because I have hard rest several times and found the problem to be there even when no third party software was installed.
My only hope is now a ROM upgrade which I heard is due in December. I this does not solve the problem at least for me I can say that I am quitting and the Nokia 9500 will be my next phone.
Regards
@mho,
which mode are you using. I had the SMS freezing problem with my JJ but with my Exec in Corporate mode I have not suffered this. However, I have noticed that since I downloaded the latest ROM from the O2 my Exec is less stable then with the original ROM!
i am using the corporate mode, its mroe stable than the basic mode but upon recieving ssm it still crashes.
i think im going to call o2 today and ask them to change my phone. I thinking of samsung sgh-i300 now.
such a shame cos i really like the exec, if i didnt need a reliable txt function so much i wouldnt really care about it.
When I tried the O2 ROM on my i-mate Jasjar I also opted for the corporate mode and this still did not solve the text message freeing problem. I therefore shifted back to the original i-mate Jasjar ROM
Regards
Did you guys have Pocket Informant or TCMP + ffdshow/ac3 codec pack installed by any chance?
My SMS was perfectly fine until yesterday I installed the above, and upon receiving an SMS my exec (corp) hung...
Hard resetting now...
doody said:
Did you guys have Pocket Informant or TCMP + ffdshow/ac3 codec pack installed by any chance?
My SMS was perfectly fine until yesterday I installed the above, and upon receiving an SMS my exec (corp) hung...
Hard resetting now...
Click to expand...
Click to collapse
I have TCMP installed and running on the original corporate ROM and NEVER had the crash upon receiving SMS.
When I had my JJ I did get the freezing problem with receipt of a SMS - but I was also using Pocket Informant. On my Exec on Corp mode I don't use Pocket Informant but use Agenda Fusion and have never suffered the SMS issue. Looks like it could be a third-party app (I also may have used a Today screen plug-in on my JJ, which I don't use anymore) causing the SMS problem.
OK this is starting to peeve me..... hard reset, didn't install TCMP, only installed PI trial and SMS hang issue is back...argh!
no, i had no 3rd party apps and it still hung. I think someelse also didnt have any 3rd party apps and had this problem too.
thx mho... I'll test it out for a day or two more and if it still hangs I'm calling O2. I have a suspicion that it's an issue to do with the memory leaks, probably due to filehandles not being closed when accessing an SD card with LOTS of files in it.
Happening again after being ok for 2 days... calling O2 today...
Yes it is true... I am having same prob too... Even after hardreset without any 3rd party applications, after a while after softreset, my phone does freeze... Some time I am not even able to read the message.
Not sure how scientific this is - but I had the 'crash on SMS' quite a bit in the first week or so of using my Exec.
The first time it happened, I thought it might be to do with insufficient resources, so I regularly closed down background tasks and did occasional soft-resets to 'clean it up'. This didn't seem to make much difference.
HOWEVER, this week I've basically just made sure POutlook is actually running at all times, and I've not had a single problem.
When I fancy the old 'close all tasks' if I've got a load of apps running in the background - I just follow it with a swift press of the "envelope" button.
It SEEMS to be working!
FunkyMagic said:
It SEEMS to be working!
Click to expand...
Click to collapse
Except I spoke too soon. Graaagh. :evil:
Came back to a flashing orange LED, opened up to see, and the thing had frozen.
doh! :evil:
I had the SMS freeze problem with my JJ now I only have it with email download over GPRS. Unfortunately a lot of Universal fans here don't think there are any problems with the Universal while the rest of us are trying to find workarounds. A bit annoying really.
It must be from the service provider, because someone already tested it after a hard reset with nothing installed and still getting these SMS freezes. It could also be the phone. It is hard to pinpoint because I don't see any Cingular-USA complaining of SMS freezing. As most Universal users are in the UK.
If it's any consolation.....happens to me once in a while too.....don't think it could be the network.....but maybe some O2 files??
no freeze but SMS just not received
see my post - only receiving some SMS - this is related to an XDA 2i
on O2 network
the more I trail this forum for SMS issues the more I am concerned that this is a serious bug with the phone.
I have done extensive troubleshooting on this and can confirm that it is a) not related to any loaded SW or backup, b) happening on nearly all XDA derivates to some extend, C) is mainly related to the unit trying to "wake up" (which is normal for SMS receive). Pattern seems to be that combined with a weak signal the XDA wakes up, looses network, re-aquires but the receive failed. The confirmation that the message was received is however already deliverd as the XDA woke up. I can re-create this behaviour at will now. If you send two messages within a short time frame the Second message only will be received. So it is definitely related to the unit waking up.
My XDA was with O2 for repair twice and no change in behaviour. they have agreed to exchange - but see above - form the posts here I think that it is a general problem with the unit
I have been using my Jam for about 6 months, at first times everything was fine but for 3 motnhs i can send SMS but can not get ! I tried a lot of possibilities ( checking the SIM card on other phones, using another SIM card on JAM, reinstalling the GPRS & WAP settings, checking the SMS center # etc. ) and the device is fully funcitonal but so far nothing solved my problem. I love my phone and this little problem makes me very upset. I hope its not a hardware problem, it seems to me like an interfered and disfunctional network settings made accidentally by me, but im not sure. Please someone have an idea to end this problem help me !
Corrupt inbox?
It could as well be your settings I guess but if nothing else helps maybe you have the more extreme problem I had...
I got a corrupt inbox after doing a restore using an older version of pocket backup (turned out to be a well known problem...). The OS just throwed away incoming SMS's due to the corruption. Had to hard reset to get it working again.
Try to send a sms from a friend's phone with delivery notification set, and see if the sms is recieved or not. If it is noted as recieved by your network but not displayed in your inbox you could have the same problem as I did. /Patrick
Thats right. Sprite Backup, restoring causes this error but they fixed it in their later versions. If your problem arised after a restore, head into sprite' website and they have a small tool to flush inbox, distributed to those who got this sms error.
If not, a hard-reset could solve the problem!
I did hard format Carty, even 3 times since the problems begins, i hard formatted the device and reinstall the ROM, it didnt change the situation.
I have a really annoying problem with my Orange M3100 (hermes).
Intermitently, but almost every day now, the phone freezes up when a text message comes through, i.e. it will not switch on from standby mode.
I have to reset the phone, and I lose the text message. It can really screw my day up if it was an important text!
Does anyone else have this problem?
I'm looking for a ROM upgrade, but afaik there haven't been any releases from Orange yet. Do any of the other ROMs (i.e. HTC TyTN) have newer sections? I'm guessing it may be a radio ROM problem, but can't be sure of course.
Also hoping crossbow leaks for hermes soon, in case that sorts it out.
Let me know,
cheers,
Joe
I used to have this problem with my Universal.
I had removed the "Messaging" icon from my today screen to make space for other today plug-ins. Since the day I had put the Messaging icon back on my today screen, not once has my device frozen on receipt of a new SMS.
In case you too have removed the messaging icon from the today screen, I strongly suggest that you put it back.
Hope this helps and regards
I had a similar problem with an old MDA2 in which case it was caused by an incompatible SIM card which was old (Version 1.0)... I went to my Cell provider and they exchanged my SIM card with an upgraded one (SIM Version 3.5) and all my SMS problems went away!
My 2 cents...
Rayan
Thanks guys, but my messaging icon is still on the today screen.
Not sure about the sim card. It's the one that Orange sent me when i bought the phone, so I'm assuming it would be compatible. How can I tell what version SIM it is?
at least on mine it has V3.5 in big letters on one side of the chip...
@ Joehood
Did you manage to resolve this issue or are you having to live with it happening occasionally?
I have noticed this on my device and it occurs only occasionally but when it does it always coincides with a SMS being received and when I'm in the middle of writing one.
Do you have any 3rd party apps that may be causing this?
I have running, PhoneAlarm and PhonePad. I am currently running SPB Mobile SHell but this has happened before installing this. Also occurred in WM5 and WM6.
I figure it might be PhoneAlarm so might try living without to see if this might be the cause, but find this a very useful app.
i got a similar problem on my JASJAM, not being able to send messages right after receiving a message. used to have the phone crash after receiving a message too. i've upgraded my radio and ROM (now using Black Majik and radio ver 1.43) but the problem's still there. still hoping and looking for a cure, hehe...
Whenever I've had this problem, it's been because I'm connected to a bad wifi connection when the text message came in.
If its a good wifi connection that is working properly or if I have no wifi connection, it doesn't happen.
Hi all
I have a (see subject LOL) since a day or 2.
I was playing a game (bejeweled) on my machine when suddenly the game starting to be slow (it happens sometime if I don't reset my device for a few days and then everything is fine after a soft reset, so I decided to soft reset my device.
After that, it restarted and all then stayed on the windows logo (the one just before windows come up).
I waited and waited and waited, nothing. So I decided to hard reset my baby (it's no problem to me since I had not installed any special progs).
Set up OK, install of carrier options OK, set up of M$ exchange OK but THEN, as I was trying to sync my calendar with my exchange server, it stays hanging at "Synchronizing" (ONLY at the calendar section) and can stay like this forever, and when I soft reset, it hangs again on the windows logo. (for the record, if I ONLY sync my contacts, everything is fine).
I tried everything, by that I mean different RADIO, different versions of WM6 (all of them actually. NOTHING helps.
I KNOW for a fact that it goes wrong at the sync of my calender cause I took the problem from zero (that is hard reset, ISP settings and then sync) so I'm sure of where the problem occurs.
I also check the exchange server to make sure my calendar wasn't "too" full, that's not the case.
The only thing I have NOT tried yet is if it goes OK on WM5.
I NEVER had that problem before, just since 2 or 3 days.
Anyone any Idea??
Thnx
This may have absolutely nothing to do with your problem but - a long time ago I read some posts where folks had problems syncing when items in the calendar had notes attached at the pc end - for some reason these notes became corrupted and huge in size when the attempt was made to sync with device. As I say probably not your problem if you do not attach notes to calendar entries.
mike
thnx mikechannon, but indeed I do not have any notes in my calendar, never had AND I do not sync with my PC, only with exchange.Thnx for the tip anyway.
BTW, I just put another ROM on it now (RUU_HER_CINGULAR_2.06.502.3_1.34.00.10_SPL1.04.exe) witch is a WM5 ROM and I have exactly the same problem. After a sync with the exchange server I'm back on the Windows Mobile Splash screen and it's stays there, so it's NOT a WM version related problem.
Greetz
DjSlash
I have the same problem, which started today. My XDA Exec seemed to be frozen, so I soft reset, now it's stuck on the Windows Mobile splash screen.
I've got data I need to get from the device, so don't want to hard reset (sounds like that wouldn't help anyway).
Can't think what has caused it.
- I upgraded to Radio 1.15 the other day, but it has been working fine.
- I changed my connection to GSM only, 2 days ago to try and stop the Disconnect problems on 3G/GSM, but that has been working OK.
I've tried removing the battery & SIM but no joy.
I'm running Helmi 1.1, and have been for months.
Can anyone help?
Hi all
In the meand time I had my baby sent back to HTC (BTW, they did NOT look for the SuoerCID what so ever, My guarenty is still intact ;-)), they looked at it and sent it back to me. I don't know what they've done but the problem is still here.
I tried (just to be shure) to sync with my desktop and THAT works fine so I would think it's a server related thing.
However, I deleted a lot of things on the server but the problem remain so now I don't sync with the server.
Today I will install the new Black V2.0 and try it again.
I'll let u guys know.
Greetz
Djslash
I had problems getting my tytn to sync with my SBS running exchange 2003 SP2. It was due to SP2 adding HTTP compression which screwed syncing to some mobile devices. Sometimes i would get error 0x8503001A and sometimes it would just lock up! Check out this link for a fix, well, it fixed my problems anyway
http://groups.google.com.au/group/microsoft.public.pocketpc.activesync/msg/b629960d45049f88?hl=en&
May also be worth having a look at http://www.pocketpcfaq.com/faqs/activesync/exchange_errors.php for more error code info. I know you dont get an arror code, but something may shed some light for you!
@JamesAub
Thnx m8 for ur reply but I'm using the free mail2web exchange server witch use do be fine until (Iguess) too many people started to use it LOL. Then it stopped working.
I just install Black 2.0 and tried right away, the prob is still here so I'm 99,99% sure that the prob is on the server side.
I'll try to make a new account to see what happens.
greetz
DjSlash
I have a support message from mail2web, that there server experienced some delay problems. I changed my mail2web exchange to my work exchange server and all problems dissapeared.
Today I checked the mail2web box again and it seems to be working for now.
Good luck!
Well just to say how gooooooood the Black V2.0 is, I'm able now to reset my device when the exchange server hangs and it does NOT stay on the windows splash anymore. The problem is however still not resolved. I sync slowly the one after the other and I'm able to sync my contacts fully and see them. When it gets to my calender, it is syncked BUT when I want to open my calendar I just get the wheel forever. At least I konw now I can test without having to hard reset.
BLACK EDITION V2.0 ROCKS! THE BEST. you can pass the word ;-)