Hi,
i know this has came up alot, i was just wondering if anyone has found a fix for the xda exec crashing when a text is recieved. This does not happen to me often but it does happen and is quite annoying as the text is lost sometimes.
Also i find that sometimes when i leave my phone closed in clam shell mode overnight i wake up and open the phone but it seemed to be crashed. There was one night when my girlfriend sent me 3 txts during that night and she got delivery reports saying they were delivered,once i turnt my phone on in the morning it was frozen and i had to soft reset but didnt get any of her txts. Im now trialling to leave the phone on in standard pda mpde (screen facing out) overnight to see if it happens this way or not.
Michael
p.s: im using the standard rom that came with the phone
rom: 1.13.48
radio: 1.04.02
protocol: 42.37.P8
Yes the problem is very much there still. I have been using the Jasjar for almost 3 months now. During these 3 months this is my 2nd Jasjar and the problem is on both my units.
The chances of SMS freezing the Jasjar is more likely when the available RAM is below 17 MB. So what I am doing to reduces chances of this happening is to soft reset when the available RAM is below 18 MB. However this is still no gaurantee though it does reduce the chances of the Jasjar freezing upon receiving a text message.
This is a very annoying problem as this makes the whole thing so unreliable. You will never know that a text message has come through and caused your Jasjar to freeze till you need to use your phone again, and if during this period someone tries to contact you his call will not get through.
May I also mention that a few days back I also upgraded my Jasjar with the O2 ROM but the problem was still there. Furthermore I am convinced that this problem is not being caused by any 3rd party software. I can say so with confidence because I have hard rest several times and found the problem to be there even when no third party software was installed.
My only hope is now a ROM upgrade which I heard is due in December. I this does not solve the problem at least for me I can say that I am quitting and the Nokia 9500 will be my next phone.
Regards
@mho,
which mode are you using. I had the SMS freezing problem with my JJ but with my Exec in Corporate mode I have not suffered this. However, I have noticed that since I downloaded the latest ROM from the O2 my Exec is less stable then with the original ROM!
i am using the corporate mode, its mroe stable than the basic mode but upon recieving ssm it still crashes.
i think im going to call o2 today and ask them to change my phone. I thinking of samsung sgh-i300 now.
such a shame cos i really like the exec, if i didnt need a reliable txt function so much i wouldnt really care about it.
When I tried the O2 ROM on my i-mate Jasjar I also opted for the corporate mode and this still did not solve the text message freeing problem. I therefore shifted back to the original i-mate Jasjar ROM
Regards
Did you guys have Pocket Informant or TCMP + ffdshow/ac3 codec pack installed by any chance?
My SMS was perfectly fine until yesterday I installed the above, and upon receiving an SMS my exec (corp) hung...
Hard resetting now...
doody said:
Did you guys have Pocket Informant or TCMP + ffdshow/ac3 codec pack installed by any chance?
My SMS was perfectly fine until yesterday I installed the above, and upon receiving an SMS my exec (corp) hung...
Hard resetting now...
Click to expand...
Click to collapse
I have TCMP installed and running on the original corporate ROM and NEVER had the crash upon receiving SMS.
When I had my JJ I did get the freezing problem with receipt of a SMS - but I was also using Pocket Informant. On my Exec on Corp mode I don't use Pocket Informant but use Agenda Fusion and have never suffered the SMS issue. Looks like it could be a third-party app (I also may have used a Today screen plug-in on my JJ, which I don't use anymore) causing the SMS problem.
OK this is starting to peeve me..... hard reset, didn't install TCMP, only installed PI trial and SMS hang issue is back...argh!
no, i had no 3rd party apps and it still hung. I think someelse also didnt have any 3rd party apps and had this problem too.
thx mho... I'll test it out for a day or two more and if it still hangs I'm calling O2. I have a suspicion that it's an issue to do with the memory leaks, probably due to filehandles not being closed when accessing an SD card with LOTS of files in it.
Happening again after being ok for 2 days... calling O2 today...
Yes it is true... I am having same prob too... Even after hardreset without any 3rd party applications, after a while after softreset, my phone does freeze... Some time I am not even able to read the message.
Not sure how scientific this is - but I had the 'crash on SMS' quite a bit in the first week or so of using my Exec.
The first time it happened, I thought it might be to do with insufficient resources, so I regularly closed down background tasks and did occasional soft-resets to 'clean it up'. This didn't seem to make much difference.
HOWEVER, this week I've basically just made sure POutlook is actually running at all times, and I've not had a single problem.
When I fancy the old 'close all tasks' if I've got a load of apps running in the background - I just follow it with a swift press of the "envelope" button.
It SEEMS to be working!
FunkyMagic said:
It SEEMS to be working!
Click to expand...
Click to collapse
Except I spoke too soon. Graaagh. :evil:
Came back to a flashing orange LED, opened up to see, and the thing had frozen.
doh! :evil:
I had the SMS freeze problem with my JJ now I only have it with email download over GPRS. Unfortunately a lot of Universal fans here don't think there are any problems with the Universal while the rest of us are trying to find workarounds. A bit annoying really.
It must be from the service provider, because someone already tested it after a hard reset with nothing installed and still getting these SMS freezes. It could also be the phone. It is hard to pinpoint because I don't see any Cingular-USA complaining of SMS freezing. As most Universal users are in the UK.
If it's any consolation.....happens to me once in a while too.....don't think it could be the network.....but maybe some O2 files??
no freeze but SMS just not received
see my post - only receiving some SMS - this is related to an XDA 2i
on O2 network
the more I trail this forum for SMS issues the more I am concerned that this is a serious bug with the phone.
I have done extensive troubleshooting on this and can confirm that it is a) not related to any loaded SW or backup, b) happening on nearly all XDA derivates to some extend, C) is mainly related to the unit trying to "wake up" (which is normal for SMS receive). Pattern seems to be that combined with a weak signal the XDA wakes up, looses network, re-aquires but the receive failed. The confirmation that the message was received is however already deliverd as the XDA woke up. I can re-create this behaviour at will now. If you send two messages within a short time frame the Second message only will be received. So it is definitely related to the unit waking up.
My XDA was with O2 for repair twice and no change in behaviour. they have agreed to exchange - but see above - form the posts here I think that it is a general problem with the unit
Related
Now that the honeymoon period is over I have started noticing a few problems with the JJ. The most serious I noted is that when the JJ has gone through some use after its last soft reset it tends to freeze when a new text message arrives in the in-box. This does not happen when the JJ has been freshly soft reset and only when some time has passed since it was last soft reset. Since I have set the unit to vibrating alert on receipt of a new message the vibrator continuously starts operating and the phone freezes. To stop the vibrator you need to do a soft reset again.
Anybody had this problem??? I am planning to do a hard reset and see what happens.
Regards
Definitely related to some software that you have installed. I use sms everyday and havent faced any such problem.
Yes it does freezes your device when you receive new SMS, some time even I lost the SMS which was coming tru,..
Once I lost the MMS Account itself, then had to go for softreset and got it back again...
I've had the same thing happening. Very annoying. That's just Microsoft as we know it. We can't get out of the habbit of frequent softresets.
I did a complete ROM upgrade today and I replaced the Arabic ROM which came preinstalled on my JJ with the english version as available at the clubimate site. Without installing any 3rd party software I tested the SMS freezing problem and unfortunately it is very much there. This at least proves that no 3rd party software is to blame for this.
Now I am thinking that maybe I will have to dispose of the JJ as I so much depend on text messaging. The worst part is that as the JJ freezes on arrival of a new SMS the message itself is also lost and after doing the soft reset you can never tell from whom the message was.
I will really appreciate if anyone can help
Kind Regards
Inherent
If you have an SD card inserted try removing it and see if the problem persist.
What i dont get is why this problem is unique to a very small percentage of devices. Many of use the device for SMS quite frequently and dont face this problem. I wonder what the triggering factor is.
universaldoc said:
What i dont get is why this problem is unique to a very small percentage of devices. Many of use the device for SMS quite frequently and dont face this problem. I wonder what the triggering factor is.
Click to expand...
Click to collapse
I have this problem since I updated my ROM.
I posted this a few days back that the Jasjar tends to hang not all the time but most of the time when a new SMS arrives and in fact the SMS is also lost when you recover after a soft reset.
I thought that I will re-post this question because now more users would have had more experience with their Jasjars. For me this problem does not seem to go. I have tried even a hard reset and the problem keeps coming back even with no third party software installed.
I shall be obliged if anyone else who has had this problem may kindly post his views because this may put some pressure on the people at i-mate to come up with a fix. I fear that since this problem is being faced by a very small minority of JJ users a fix may never see the light of the day.
Kind Regards
I have a himalaya device with WM5 and have the exact same 'sms-lockup' problem.
Also, somethimes all the incoming calls are forwarded to my voicemail, even when my phone ison and the signal is strong and im not using my device. This can only be solved by a reset or after i made a call myself. Till that time no-one could call me!
The problems started when i installed another WM5-rom and a new radio-rom( 1.18 ). This was the first time a upgraded the radio-rom, so i think this could be the problem.
Im going to install the older radio-rom ver1.08 (recommanded in combi with WM5 by buzzdef.net). I hope this solves it!
I to have the same problem... Every time you open a new text message or even after sending message and when you get delivery report it freezes and you will have to reset.. but if you are in the middle of a call the phone still works fine but not able to use the PDA part because its freeze...
Have installed another, older, radio-rom( 1.08 ) and used it for almost a week... no freezes sofar!! I dont know if this rom can be used for a Universal device...
Just uncheck the "turn off device after..." option in battery settings and this problem will go away.
This was pointed out by user Khaled in another thread.
im also experiencing this after i upgraded to Second Edition. my Himalaya tends to freeze when receiving SMS. applications starts to slow down but will eventually recover after the SMS receipt notification, no need for softresets. i also noticed that currently, it would take about 10 seconds before SMS notification appears in the screen. im sure about this because i would know that an SMS is coming because my computer monitor, adjacent to my XDA, would flicker. so the turn-around time from the flickering of the monitor to the SMS notification would last around 10-12 seconds. is this normal?
I was so fed up with the SMS freezing problem that I sold my Jasjar, albeit at a much loss and exchanged it for a new one.
Just my bad luck the problem is also there on my 2nd Jasjar. It is exactly the same as the one I have sold. When I get a new SMS the unit freezes and has to be soft reset. Please note that this does not happen every time but say 1 in 10 times. Anyways this makes the whole system very unreliable. When your phone is in your pocket and an SMS causes it to freeze you will never know if now somebody tries to make an urgent call because your unit is not responding.
I have also tried the remedy / fix mentioned in this fourm to to Uncheck Turn Off Device but does not work.
My only hope is that this problem is fixed in the next ROM upgrade.
In the meantime I am evaluating prospects of leaving the WM platform altogether and going for a Nokia 9500
a friend just adviced me that it was my Radio version that is causing the problem. 1.18 has a lot of bugs including this freezing issue. so he suggested that i reflash my ROM and go back to Radio version 1.17. could somebody point me where the bug issues of 1.18 are listed here in the forum? thanks
i turnt my phone off last night, leaving it in just pda mode. Some sent me 5 sms during that night and i have not recieved one of them when i turnt the phone back on. Is this my operator fault or the phones?
just done a soft reset for the phone and have recieved all the sms.
Sounds mysteriously like an old issue with 2003 where certain programs intercept the notification queue for incoming sms. However the difference here is that sometimes this HANGS our universal!
Anyway it's definitely not related to low ram, I ran 6 programs and had 13mb ram left and an incoming SMS didn't hang my exec. Then randomly I closed some programs and had 20 something mb left and an incoming sms froze my exec.
NO IDEA :evil:
Do you think that the people at O2, I-mate, etc are adequately aware of this SMS freezing problem so that at least these may be addressed through future rom upgrades.
I hope these people go through these forums to keep themselves aware what their customers are actually experiencing.
On the I-mate site freezing SMS is NOT amongst the known issues and there is no where we the users can register known issues.
Kind Regards
I have a really annoying problem with my Orange M3100 (hermes).
Intermitently, but almost every day now, the phone freezes up when a text message comes through, i.e. it will not switch on from standby mode.
I have to reset the phone, and I lose the text message. It can really screw my day up if it was an important text!
Does anyone else have this problem?
I'm looking for a ROM upgrade, but afaik there haven't been any releases from Orange yet. Do any of the other ROMs (i.e. HTC TyTN) have newer sections? I'm guessing it may be a radio ROM problem, but can't be sure of course.
Also hoping crossbow leaks for hermes soon, in case that sorts it out.
Let me know,
cheers,
Joe
I used to have this problem with my Universal.
I had removed the "Messaging" icon from my today screen to make space for other today plug-ins. Since the day I had put the Messaging icon back on my today screen, not once has my device frozen on receipt of a new SMS.
In case you too have removed the messaging icon from the today screen, I strongly suggest that you put it back.
Hope this helps and regards
I had a similar problem with an old MDA2 in which case it was caused by an incompatible SIM card which was old (Version 1.0)... I went to my Cell provider and they exchanged my SIM card with an upgraded one (SIM Version 3.5) and all my SMS problems went away!
My 2 cents...
Rayan
Thanks guys, but my messaging icon is still on the today screen.
Not sure about the sim card. It's the one that Orange sent me when i bought the phone, so I'm assuming it would be compatible. How can I tell what version SIM it is?
at least on mine it has V3.5 in big letters on one side of the chip...
@ Joehood
Did you manage to resolve this issue or are you having to live with it happening occasionally?
I have noticed this on my device and it occurs only occasionally but when it does it always coincides with a SMS being received and when I'm in the middle of writing one.
Do you have any 3rd party apps that may be causing this?
I have running, PhoneAlarm and PhonePad. I am currently running SPB Mobile SHell but this has happened before installing this. Also occurred in WM5 and WM6.
I figure it might be PhoneAlarm so might try living without to see if this might be the cause, but find this a very useful app.
i got a similar problem on my JASJAM, not being able to send messages right after receiving a message. used to have the phone crash after receiving a message too. i've upgraded my radio and ROM (now using Black Majik and radio ver 1.43) but the problem's still there. still hoping and looking for a cure, hehe...
Whenever I've had this problem, it's been because I'm connected to a bad wifi connection when the text message came in.
If its a good wifi connection that is working properly or if I have no wifi connection, it doesn't happen.
This may be related to some of the software I have on the device, but once or twice a week I turn on the unit, and the screen's totally black. The funny thing is that it isn't by any means locked up. If I use Pocket Controller to dial in, I can use it in a normal way. So it seems it's something that works on the monitor driver. Has anybody else seen this? I have the latest WM6 image.
I think it may be a hardware problem, not a driver problem. You should send it to O2 support.
Thanks for the suggestion. But since they are in Hongkong, and I am in Norway I'm at least going to do a hard reset and run it a few days without the five billion programs I have on it (SPB stuff and lots of other things). Especially since it didn't happen the first weeks I had it, and I have steadliy installed new software. But if that doesn't help, I'm gonna contact Expansys and see what we can arrange.
Just to keep this updated, I have now been running it on the last WM5 ROM for four days, and not once seen the above mentioned problem. I'm gonna do a week, then I will reflash the WM6 image and run that on only the bare essentials (like now: NetRemote, Pocket Hosts, Derago dNote and the O2 plus program suite). The first day I even had an automated script send me E-mail on the account where I have E-mail warnings through SMS every minute for around three hours. Not once did it do anything but wake politely up from suspend and work as it should. Which should be a good sign that something in the WM6 ROM or one of the gazillion programs I installed is the guilty party.
Hi,
I updated my ROM as soon as it came out in January.
I have been using my HTC HD2 on and off over the last two months due to its niggles but thought I would give the phone one more chance.
To my dismay again - I having issues with sending and incoming text messages.
For example
There was about a 3 hour window today where I suspect I was not receiving any text or sending any.
I noticed this because I phoned vodafone to give me an automated SMS message to tell me how many mins I got left. But after 2 attempts and left it for 90 mins, no messages came through.
I also sent out a couple of texts but noticed the delivery reports were shown as not delivered. These were two several different people.
So I thought this must be my phone then.
I switched off my phone and back on again, voila the messages I had sent were delivered 30 secs after my phone was switched back on.
I phoned up Vodafone again to get automated text message - viola the sms came within 5 seconds.
Question
What cause the cessation of incoming and outgoing messages in that 3 hour window? Could an app/update running in the background could have caused this?
Is this a common issue even with the latest official ROM update? Is there a fix?
Please help as this issue along with short battery life is making me thing whether to get rid of phone.
But I also love the other features of the phone - for that reason I want this fundamental feature of sending/receiving SMS message to be resolved.
Thanks -rant over
that sounds just like the original sms problem.
did you use backup software when you upgraded? with the wrong settings, when you restore it can cause problems by writing back some old system files.
could be as easy as a hard reset.
no I did not use any backup software. literally just installed the new ROM and then had to install all my programs manually in again. any ideas? it does seem like the old sms issue as the problem is much less frequent but annoying nonetheless lol.
Boro22
Sorry to hear all your disappointing references your having with your HD2.
I not long after getting myne when had rom 1.48 and now 1.66 never have had any SMS problems(although a fix was installed by HTC straight away apon purchase)
I then installed a app to disable Sence Sms (sorry cant find where i got it from) being processed by Sence as it created a few limitations i liked in windows sms .
Any way by shifting the total responsibility back to Windows Sms functionality > i have never to today experienced a single problem with stuck sms.
I hope this helps.
but my problem is very intermittent. could a program running in the background cause this issue
I have an O2 HD2 which came with ROM V1.43 i had no issues with sms. I installed the V1.66 ROM...still no issues! It may be something to do with your network? might be worth trying a different networks sim card to prove???
I thought the same but i have no issue with my old phone. strange huH?