Database Users

Wizard freezes on wake-up while GPRS is AlwaysOn

Hi,
I have MDA Vario version of HTC Wizard.
After a ROM upgrade (to version 2.21.2.11) I have the following problem :
If I set AlwaysOn=1 in the registry, then GPRS is always connected as it should be - but when the device goes out of standby (by pressing (I) button or by an incoming call/message), the keyboard and touch screen do not respond for 10-20s. I can hear beeps when pressing keys but nothing happens (e.g. I cannot pick up a call...). After an annoying while, everything goes back to normal until a next standby-wake up cycle.
I've re-flashed the device with my operator ROM three times already, no other programs are installed (except customization stuff) and still have the same problem.
Before I decide to use some custom ROM, I'd rather try to find some other solution...
Any idea ?
regards
Maciek

AHHH me too
same setting applied and now i can i get a white screen after the tmob boot screen. when i call my phone it dosnt ring but the send & end buttons light up. the green signal indicator light is on too, and thats it. it also sleeps after a few min like normal, but the when i wake it up, the signal light is flashing but the backlight is not on. i really want to figure out how to put a txt file in the root of a card with instructions ot reinstall the backup reg i have. or get an activesync of my favs, list of apps, and outlook. any thoughts would be appreciated.....its my first ppc/wm device (xircom rex 6k --> handera 330 --> sharp zaurus 5500sl --> sharp zaurus 6000l --> HTC Wizard/T-mobile MDA Vario).

Resurrection
Hi - I am having a problem almost identical to the one in the first post. when my phone is in standby something happens which means it does not respond when turned on for about 20seconds, although it will anser a call. it's very annoying if you want to add a date quickly or send a text.
I have turned off gprs always on, removed any storage card plugins, and changed exchange server to only sync the last 3 days instead of everything. I am really a bit confused as tbis problem has only come about since I installed the tmob 2.26 rom and latest uk radio (after unlocking my phone) my phone previously worked fine with the current uk rom but was very slow toboot up. I don't really want to downgrade but i'm not seeing much option rihgt now. did anyone ever solve this?
any help greatly appreciated.

I am not really sure if this is a result of the GPRS ALWAYS ON settings - it just does not look that way!
I had a similar problem without having GPRS always turned on. After I reflashed the phone with exactly the same ROM again everything works fine. Did you booth install the CUSTOM ROM integrated in the flashed ROM as well or did you perform a SOFT RESET before it could install? The reason I ask is because of I think the problem is in the way how the WIZ writes / adds contents to the REGISTRY. It might have been that you resetted the device a bit too fast after HARD RESET or REFLASH and some of your REGISTRY KEYS are messed up!
If you have the possibility to perform a HARD RESET or REFLASH of your device: please try it and see if the problem persists! But please do not reload a backup afterwards because it would import also the faulty registry again ...
Please post your results afterwards, so, others would have a solution in future!

will give that a shot, although I did a completely clean install on this phone - no imported backups etc... is there any tool that can reset my registry to default settings?

the_angry_monkey said:
... is there any tool that can reset my registry to default settings?
Click to expand...
Click to collapse
Not really!
Depending on your phones ROM and CUSTOM ROM your registry will differ from others anyway, so, the only one way to get a 'default registry' is to perform a hard reset.

wm6 - phone wakeing up

Everyone,
I have a strange problem with my prophet, I have tried about 3 diff wm6 roms so far from this site.
And once flashed my phone randomly seems to wake up.
The screen will flash and turn on for now apparent reason.
Any thoughts?
My mate who has a wizard has the same problem.
cheers,
Mike.

Could it simply be the active sync error (it keeps automatically starting up)?
If so, just do this:
Open Activesync on your device and tap on Menu>Add Server Source. Add any info to create a fake server sync. After that is complete go to Menu>Schedule and change the two dropdowns to "Manual" and tap "ok" at the top right. You can now go to Menu>Options and delete the Exchange Server setting you just added.

I have the same problem since I installed WM6 Underground yesterday.
I've tried your solution but it doesnt work (it still occurs after a soft reset).
Anyone else has a solution? This is so annoying

Try locking the device
I have noticed the same thing but it's going away if I'm locking the phone (only the power button remaining enabled).

yes this is happening for me using the ASERG 3.12 WM5 ROM.
It's really irritating as it seriously drains the battery. Went down about 30% last night.
Also waking up means running all sorts when the phone is in my pocket.
Short battery life causes me big problems as I travel a lot......
I'm thinking of going back to one of the less troublesome WM5 ROMS. I gave up with WM6 due to the loss of BT, GPRS and Wifi settings after a soft reset.
I'm sure one of the geniuses will fix all these issues soon.
cheers!

this has been fixed - http://forum.xda-developers.com/showthread.php?t=299069
Your waking up problem could be an faulty radio side-effect, it thinks it is receiving a call or sms and wakes up.
The most reliable radio rom right now is 2.61.21. You can upgrade to that without losing any data, and it fixes all call and sms, BT and Wifi issues. I applied that to a Jester's WM5 and solved all my problems plus got a better battery life.

Polaris reboots and/or hangs randomly

Hello,
I have three Polaris (O2 XDA Orbit 2) here that crash randomly.
a) Sometimes they just refuse to wake up pressing power. Screen stays black, right green network LED blinks normally (as if phone is registered correctly) but the phone is NOT reachable, the mailbox answers the call
b) the device resets and reboots without any obvious reason...
the mentioned problems occur once in 1 or 2 days, not really reproducible...
Does anybody have the same behaviour? Is it a problem of installed Software?
Additional Software installed:
AvantGo
GoogleMaps
TrendMicro Office Scan
PocketCM Contacts 0.19b
Memmaid
Sprite Backup
Resco Explorer 2007, FTP, Registry
WakeUp Tweak
Calendar+
Advanced Config 2.1
TomTom 6
Battery Status Plugin + Clock

What kind of configuration you did with the Advanced Config 2.1?? the others applications are on my phone too, except Battery Status Plugin + Clock and WakeUp Tweak

is there any option to export the config? Its hard to type everything...
WakeUp Tweak is necessary for Alarm Bug prevention (IMHO) and does only set 2 reg keys AFAIK

nobody who has the same issue?
Can DirectPush can be the reason? I am connected with an SBS 2003 Exchange almost all the time...
Thx for an help,

Hmm... I have the same issues and im am using direct push as well. I am going to disable direct push for a few days to see if that will solve the problems...
One more thing. Apart from direct push we are both using resco explorer 2007 but I don´t think that this has something to do with the problems.

I would try to uninstall batterystatus had the issue too had to do hardreset.

The Bleedin' Obvious...
Apologies if this is just too damn obvious to be of any use, but on earlier XDA models I have had problems with poor connections on batteries, so I would check:
1. That your SIM is clean and properly seated - reseat if necessary
2. That your battery terminals are making good contact with no potential obstructions and that it latches properly when closed
3. Try removing, cleaning and reinserting any SD card you may have inserted
That should eliminate any hardware-based causes. The only other thing that I recall having caused problems in the past (on the Artemis) was battery status - especially it's behaviour on boot (and wake??). Might be worth removing it for a bit to see if it makes any difference.
Good luck...there's always return to manufacturer - you might just have a dodgy unit?

Hi, I have the same problem as you (the first one only).

Do you use push mail palmbluetooth? I am trying to test if it has something to do with direct push. I turned it off right after yesterdays post and had no black screen or reboot since. But well... It will take some more days to figure if direct push and these problems are related.

exactly the same problem.
Hi,
I have exactly the same problem of hazardous reboot.
I have a Cruise with the SFR (Vodaphone French) ROM.
I have see it live twice while my phone was on my table without having touch it.
I'll test this like you without 3G a few days and let you know.

hardware is not be the reason, although its worth to check. But it happens also if the unit is laying on the table without touching it at all...
batterystatus is NOT the reason, had reboots without it installed, can someone verify?
Resco Explorer 2007 is NOT the reason, had reboots without it installed, can someone verify?
Direct Push is the open issue to check. Without this enabled, I have a stable unit for 32 days but I'll try many more since this was not so often...
Any comments are appreciated but its definitely NOT a faulty unit since all three of mine have the same issue. Faulty firmware? Faulty OS ;-)
CU

do you have bandswitch installed?

your is a software installed problem mate!
Report here all software installed, bye

Still no reboot or hang since disabling direct push... I did not change something else and had reboots or hangs nearly every day. Would be great to know if it is really direct push/active sync...

same with my device, I think DirectPush is the reason. Can somebody else confirm?

You guys mean to tell me that direct push, which is built into the OS and is a major component of AS on the device for years doesn't work? Come on now. I refuse to believe it. If it truly caused instability like you guys say, that would be an even BIGGER issue than the lack of video drivers!
If anything, there must a software conflict going on that is causing the instability. As a true test, try hard resetting and without installing anything, turn on AS push. Wait a day and let us know what happens.
I'll be getting my TC tomorrow and loading it up to the hilt, including setting it up for my 4smartphone account.

Well... It may sound strange but I really start to belive that this is a direct push issue. I did not have these reboots and hangs right from the start and thought about what I have done before getting the problems. I uninstalled a lot of software and nothing changed. After reading the post of avoigt about direct push I remembered that I did enable this right before the issues started. On the other hand I would not bet all my money that it is really direct push causing the problems but it is the No.1 candidate now.
I am not willing to do a hard reset right now and test just direct push course I need some of the installed components for my working days. I hope someone else is able to test that. I would even offer my exchange server for testing...

Exactly the same problem (Polaris hangs or reboots) several times a day. Removed Direct Push and have not had a problem in three days. I set the schedule in ActiveSync to every five minutes. Also changed the GPRS connection to "Always on".

Same problem!!
My Polaris just cuts completely off a few times a day or screen goes black and can't awaken it. It was working fine for weeks and just started doing this.
I do have bandswitch installed and I do not use direct push.
EDIT: When I push on the battery it turns off. I hope its the battery and not the contacts.

Hi, same problem here.
The original version was the french ROM, and it worked for a week without any problem. (I have the phone for only one week). Last night I flashed it with a english version, and installed only 2 programs, skype and core player.
Facts:
1. if the phone is usb connected with the computer, it doesn't turn off.
2. if the phone is going in power save mode automatically refuses to turn back on by pressing the power button. It's like the display is disabled. If I call my number when is down like this, from the phone that I am calling from I can here the call, but the HTC doesn't ring.
3. it goes off after about 2 minutes if is innactive, and I can turn it back on only by reset. If I am using the phone (playing, browsing, etc.) it doesn't turn off.
I guess it's a soft problem. (but then again, I'm just a beginner user with this phone)
Does anyone has a solution for this?
Thanks

G-Alarm disables TouchFlo?

Every time I install G-Alarm on my phone, TouchFlo seems to get disabled.
It is still enabled in the settings menu, but the home screen is just a HTC wallpaper, and when I press the windows key the start menu is opened.
I have tried rebooting multiple times, but nothing seems to help...
Only removing the application has worked so far for me
Any ideas?
EDIT: I'm having the same problem with G-Profile!
It seems that the programs just disables the TF service from launching/running...

Haven't experienced that problem myself, using G-Alarm v1.5.1 here.

Hmm.. Strange.
I have heard more people say the are using some of the "G-programs" on the Touch Pro 2. So it must be something in the ROM I guess.
I am using an unbranded Dutch version. But I have no clue on how to fix this...

Ok. I have figured out that if I remove the PIN entry screen from the start up sequence (so no PIN has to be entered anymore) G-Profiles works. I haven't tried the others yet, but I'm sure they'll work as well.
The thing is... I would like my phone to have a bit of protection by the PIN code

I don't use G-alarm on my Dutch TP2. But I have this issue with not starting TouchFlo3D also. On HTC advise I resetted the device. Then it worked for abou 4 hours and after that it wouldn't start anymore. The screen staus black with the fancy HTC in the sceen... but no "starting touchflo".
Als for that reason I instaled SPB mobile shell latest... but this will not update new SMS or Mails in the main screen... more people on SPBCLUB have this issue... I think it has something to do with the TP2 and not with SPB... more people with same problems?

Ahh...so that's what causing it.. I have a G-Alarm too but didn't realize it's affecting the interface not loading up
Several soft reset and it'll load up. Kinda annoying until the developer fixes it (and we have to pay for the new version )

I don't think this problem is just with G-applications, I am having the same problem withouth any g-apps installed. After a few reboots it usually works again, but I think this is a more genereal TP2 issue.

michaelra said:
Ahh...so that's what causing it.. I have a G-Alarm too but didn't realize it's affecting the interface not loading up
Several soft reset and it'll load up. Kinda annoying until the developer fixes it (and we have to pay for the new version )
Click to expand...
Click to collapse
I've asked on his forum, and he said it probably was a TouchFLO bug...
Thread here: http://forum.ageye.de/viewtopic.php?f=22&t=721&start=0
(I'm BiT on there...)

I've had the exact same issue but found out that with me it wasn't linked to G-Alarm but to the 'Background4AllTabs' plugin,
I've hard reset tons of times, tried several alternate installs, but once I start changing TF3D options like th background or clocks, it slows down tremendously in screen rotation and it often won't start after reboot...

hmm i dont know if you still have these problems but a few days ago i figured out a solution^^
The problem is the entry. I've got an htc touch pro 2.
Soo to get TF3D starting try fallowing thing:
-Go to "Settings-->Connections" and turn ON the flightmode (this will disconnect all)
-Then restart your phone... wait a few seconds and TADAAA TF3D SHOULD start.
-Go to "Settings-->Connections" turn OFF the flightmode
-Enter your PIN
-Now your phone should connect to your provider.
So if this work you have to do this every time you restart your phone... so turn on flightmode --> restart--> turn off flightmode
I hope this way is not only working on my phone
btw sorry about my english xD
GreeZ $me

Flightmode works for me
Indeed it works now. But I have another interesting thing.
I was used of waiting nicely looking at the PIN input screen. Wait, lets say,. 20 seconds; cancel the pin input and see the Touchflow coming up in 100% of the cases. So I could live with the problem.
Now I installed Navigon who puts a file in the autorun folder. And now Touchflow never starts up any more with the exception of the Flightmode trick.
Is navigon guilty?

i never used G-Alarm but i have the same problem.
so i've tried checking on/off Today/Item/TF3D, tried Flight Mode, and it still won't work. i'm talking like only 30-50% of the time it does work. and I never had PIN1 enabled!
i'm no programmer but it is conflicting with apps we install because TF3D works perfectly when the phone was fresh or hard-resetted. btw i'm using 6.1 Stock T-mobile

random data connection prob

hi guys
when im using my device i will occasionally noticethat the contract internet will fail to connect. a soft reset seems to fix this but its really annoying. im using advanced config and hd tweak to disconnect the data after 2mins - could this be causing it. if i leave it a while it sometimes sorts itself out.
any ideas (sorry about grammer - using touch hd kb)
thanks

Wiggz said:
hi guys
when im using my device i will occasionally noticethat the contract internet will fail to connect. a soft reset seems to fix this but its really annoying. im using advanced config and hd tweak to disconnect the data after 2mins - could this be causing it. if i leave it a while it sometimes sorts itself out.
any ideas (sorry about grammer - using touch hd kb)
thanks
Click to expand...
Click to collapse
Wiggz,
Well, why don't you try to reverse what you changed in Advanced Config and HD Tweak in regards to the connection changes. After that, see what happens?
I can't tell you what is going on, but what I've suggested is probably a good place to start in terms of troubleshooting your issues.
Cheers.

Wolf...cheers for the reply.
It could be one of a million apps I've installed/uninstalled on the device. Prime example: tried to use data connection last night before I went to bed and it failed....soft reset and it worked fine. Obviously the 1/2min data connection idle kill I've got setup would have killed the data connection through the night (as it checked for emails) but it still works this morning.
Weird!