Related
All,
I'm looking for a company which is able to clean and repair my HERM300 device.
It got wet and now when I want to charge it the led turns red.....
When I leave my device on a warm radiator it works and I can use the device...
But it seems to fail when it gets colder....
Any suggestions?
Cheers and thanks,
Hellejoep
hellejoep said:
All,
I'm looking for a company which is able to clean and repair my HERM300 device.
It got wet and now when I want to charge it the led turns red.....
When I leave my device on a warm radiator it works and I can use the device...
But it seems to fail when it gets colder....
Any suggestions?
Cheers and thanks,
Hellejoep
Click to expand...
Click to collapse
Can you say a bit more on "fail when it gets colder...."
I ask because soon maybe tonight I'm going to make a post on the charging and Red light problem but I'm just wondering exactly what you mean by "fail"
Cheers
Mike
mikechannon said:
Can you say a bit more on "fail when it gets colder...."
I ask because soon maybe tonight I'm going to make a post on the charging and Red light problem but I'm just wondering exactly what you mean by "fail"
Cheers
Mike
Click to expand...
Click to collapse
It blacks out as soon as I connect it to my activesync via USB....
Is it a short circuit?
Or something else?
Cheers,
Hellejoep
mikechannon said:
Can you say a bit more on "fail when it gets colder...."
I ask because soon maybe tonight I'm going to make a post on the charging and Red light problem but I'm just wondering exactly what you mean by "fail"
Cheers
Mike
Click to expand...
Click to collapse
I would like to add something, may be you already know, to red led knowledge. I have a car charger (just plain chinese USB charger with usb cable) When I connect my HERMES I could have 3 conditions: orange (charging) Nothing (not charging) or RED (?). If I soft reset, with charger connected, I ALWAYS have orange, after Windows Mobile screen, But if I disconnect and reconect I have ALWAYS No Light
connecting hermes to charger without battery also enables red light.
Charging Problems - Red Light of Death (RLOD)
Battery Charging Problems, in particular the RLOD so called because the phone refuses to charge and the red LED shows, indicating that the battery is NOT charging.
Background
Problems with charging are not HTC or Windows Mobile specific. Similar if not identical problems are reported across many models and platforms. The issues centre around the state of charge of the battery and the interpretive circuitry in the device and charger. Typically a device will show a Red light rather than an Amber charging light. (NB: RED LED always shows when battery is absent or fails to charge). see also http://forum.xda-developers.com/showpost.php?p=1076879&postcount=28
Getting the battery to start charging once this light is shown is not always straightforward and is as unpredictable and temperamental as priming a water pump (those that have done this will know what is meant). In other words, and to put it crudely, you need to kick start the system. Unfortunately those that have managed to do this have usually tried lots of things before it starts working again. This makes it hard to be absolutely certain about the solution other than perhaps the last 4 or 5 actions taken.
Those that have managed to recommence charging have not reported that the problem recurs on a frequent basis. (possible exception of in-car charging issue). This issue requires patience and time, (time maybe critical, it is possible the issue would resolve itself perhaps as charges dissipate within battery and circuitry involved). However the following points seem probable solutions and were thought to work by some who resolved the problem.
Failure to Charge (Red LED Lit when charger connected)
Causes of this problem are unclear, but in practical terms events leading up to this issue have included:
1
Leaving the phone on charge overnight (possibly but not necessarily with certain programmes or connections running) It seems a fault occurs in the charging system, which causes the battery charge to drain rather than increase. Resulting battery charge is very low. (Another Blog will be added concerning an Active Sync issue which can cause the battery to drain over-night through repeated connection attempts)
2
Through heavy use or not re-charging often enough so that the battery is permitted to reach a sub 10% charge (not precisely known but likely to be very low)
Possible Solutions:
A
1.) Remove battery
2.) Connect the phone to the charger or USB
3.) Insert the battery while connected to charger
4.) Red light should turn Amber
5.) Soft Reset
If this does not work immediately it is suggested that the battery be removed from the phone for around 1 hour and the above steps repeated.
OR
B
It has been found with some phones charging can be re-started by:
1 ) Remove battery
2 ) Connect charger (Optional. I would try this potential solution without the charger connected the first time I try this. If it fails to work then I would repeat the steps with the charger connected)
3 ) Holding the battery, line it up wiith the phone's battery contacts.
4 ) Move the battery rapidly on and off the contacts
6 ) Repeat the above until the Amber charging light comes on. So after perhaps connecting/disconnecting 20 times, insert the battery properly and give it a few seconds to see if the LED turns Amber.
7.) Soft Reset
NB: I have seen two reports where those attempting this report a fairly loud "pop" sound following which the phone began to charge. However in one case the person reported that they then had subsequent problems of signal reception on the phone and thought the popping sound may have been related to this.
OR
C
If your problems remain after trying this a few times you could always try the following to manually charge the battery a little (enough to let the phone charger circuit detect the battery is present when you put it back in)
1) Remove the battery from the phone!
2) Take 3 fresh AAA batteries in series (total 3 x 1.5V = 4.5V)
3) Connected the (+) wire to (+) on the battery
4) Connected the (-) wire to (-) on the battery
5) Hold this in place for 60 seconds.(possibly longer you are trying to charge it enough for charging circuitry to recognise there is a battery installed.
6) Put the battery in your phone
7) Switch on phone and start charging (via USB)
Hopefully you will get the Amber charging light.It may be worth repeating this a few times if not successful on the first try.
The electrical contacts are all important, poor contacts will render this a worthless exercise.
I leave it to you to decide how you connect the wires. If you have no other means you could enlist the help of someone to hold the batteries and wires together while you connect to the phone battery! Warning - Do not connect a mains based transformer to the battery with an incorrect charge rate (mAh) and voltage (V). Any attempt to force charge using mains transformers could be extremely hazardous (explosive). Only a qualified/competent person should attempt to charge the battery in this way. Similarly, even if you are using batteries to do this task, do not leave them connected for more than a few minutes and stop immediately if either set of batteries become warm.If the problem persists:The final resort - a new battery.
Mike
╤
Very good article Mike, I linked it on the Hermes problems wiki page
i just want to add my 2 cents to this, there was an earlier post on here that mentioned the car charger deal where it wont charge unless you turn the phone off, plug it in, then turn the phone.. right now i am on my 2nd 8525 and it has done this, but its not only the car charger (cheap belkin car charger) but it sometimes does this with usb cradle i got from ebay, i have opened the cradle and there isnt anything different, its a straight usb connection, hmm except now that i think about it there is a blue LED, but it shouldnt be drawing enough current to cause this. Also i have a motorola charger in my office that i used with my wizard (i believe output is slightly different, if i remember correctly its a .5 amp where as the HTC charger is 1 amp) but it also behaves in the same manner... the only 2 methods that work constantly and consistantly of plugging in without turning off is either the factory charger, or a regular usb cable on the pc..
just seems weird since all of these problematic situations worked fine on the wizard and i believe they both have the power requirements...
let me toss another idea in the fire here on this, something that just occured to me... i wonder if this somehow could be related to the factory installed driver for this. what made me think of this is how the battery meter only goes by 10%.. could this funky driver be the source of the problem?
shogunmark said:
right now i am on my 2nd 8525 and it has done this, but its not only the car charger (cheap belkin car charger) but it sometimes does this with usb cradle i got from ebay
Click to expand...
Click to collapse
If your cradle is not connected to your PC, or if your PC is off while you see the behaviour you described, then the likely reason is that pin 4 of the Mini USB connector isn't grounded on both your car charger and cradle. See here for more details.
Cheers
Daniel
pof said:
Very good article Mike, I linked it on the Hermes problems wiki page
Click to expand...
Click to collapse
Cheers pof.
Some of the type sizes are a bit strange (but readable!) serves me right for copying and pasting from Word formatting!
Tadzio's link is good/informative and I edited in a link to it in my post - though it's on this page anyway.
Mike
tadzio said:
If your cradle is not connected to your PC, or if your PC is off while you see the behaviour you described, then the likely reason is that pin 4 of the Mini USB connector isn't grounded on both your car charger and cradle. See here for more details.
Cheers
Daniel
Click to expand...
Click to collapse
cradle is connected to pc at all times, and i will deal with the car charger for now cause my HTC one should be arriving any week now, but thanks for the tip!
8525 (hermes) Charging may be voltage sensitive
I have noticed with my new 8525 (USA Cingular model of phone) that it came with a 5.5V charger. Whenever I connect to a 5.0 V USB source charging the phone is very "iffy". Given that the standard for USB is 5.0 V (4.75 - 5.25) there is a problem with the design. My question for the HTC crowd is can this be fixed via a ROM change or are we stuck with a bad design?
hellejoep said:
All,
I'm looking for a company which is able to clean and repair my HERM300 device.
It got wet and now when I want to charge it the led turns red.....
When I leave my device on a warm radiator it works and I can use the device...
But it seems to fail when it gets colder....
Any suggestions?
Cheers and thanks,
Hellejoep
Click to expand...
Click to collapse
http://www.america.htc.com/support/service-repairs.html
Since you got it wet, it is most likely not covered by the warranty, these and the numbers for out of warranty repair if you live in the U.S. I know that for cingular, you have to ship it to them yourself, and they will charge you a $28 diagnostic fee, before telling you how much is costs to fix the problem (if they even can)
heh here almost the same, providers are charging ~$29.5 USD as diagnostic fee but they are more polite, they first tell estimated costs, and only ask for the sum if you (usually) don't order the repair but need back your phone
Hellejoep:
if you are willing to send it abroad (inside EU) and you are either not need "overnight return" or such nonsense or cover the extra costs such operations really need, you may contact me. no diagnostics fee or anything such (though you will have a small loss.
about the charging problem:
the same issue occurs also in Wizard/Prophet, and Charmer (compactII) as well. though not in Magician, even so that they share the exactly same battery.
I believe it must have something to do with the charging controller. I don't have a disassembled unit at home with me now, but I suppose it should be a crap companion chip from Texas, to be interfaced with the ever-worst TI OMAP platform
(sorry, no hard feelings, pals, but someone using such one as an actual everyday phone must have some sorta mental problem )
strange battery issue
Hi all,
I've a similar issue with any charger.
It happened first with car charger (one cradle with an usb output): sometimes it charged, most of all it charged only when power was off.
Now I cannot charge with any method. (those described here: battery charging problems)
Usb cable (it's not original), original power supply, even with the y cable.
When i try to charge, it drain battery (i tried with a new one) and amber led blinks slowly instead to be firmly light.
There's anything I can do?
It's a SPV M3100 buyed two months ago on ebay.
I tried also with two roms WM6 official release ITA ver and Schap's 3.54b ITA ROM WM6
radio 1.48
Any suggestions?
Herm200/tytn problems
hi to all,
i read most of your post on possible problems with this PDA (HERM200/HTC TYTN).
i'll try to spent some few words to explain the story around my pda.
i live in italy and i bought the TYTN on december 2006 and for 6 months with his software problems i used it day by day in my business activity, untill one day, it falled down the ground from my and with all the leather cover (bundled with the pda, an hard black belt cover); then i took it and picked up a telephone number from my addres book and then putted it in charge for all the night; when, late in the morning, i took it, i noted that there was still the red light of the battery indicator and then PDA didn't turned on.
i tried to make soft/hard reset but nothing.
I carried to the italian warranty service of HTC and after 7 days they deliver to me the PDA in the same state that i carried; on the technical report there was: pcb damaged, battery connector pinouts damaged, pda not Repairable - out of warranty.
i thought: "i have had a lot of care for this PDA that still look like as new one"
and now i have a 700€ of unusefull PDA.
Last day i finally decided to open my PDA to find broken pieces and more.... but nothing.... i observed really well: NOTHING of wrong.
Now i will to know if somebody of you, can suggest me something to revive my PDA or suggest me any service center (affidable) in europe (not like the italian one) where to send it for maintenance: I DONT WANT TO THROW OUT MY PDA!
Thank you in advance for your attention and patience.
ps: sorry for my english, i hope it will be comprehensive.
therock-htc said:
Now i will to know if somebody of you, can suggest me something to revive my PDA or suggest me any service center (affidable) in europe (not like the italian one) where to send it for maintenance: I DONT WANT TO THROW OUT MY PDA!
Click to expand...
Click to collapse
If I understood you correctly, your TyTN still works - it just cannot charge the battery, right?
Then, probably one of the cheapest (although not perfect) solutions is to get a cradle that can charge a battery outside the TyTN (like this one on eBay). You will have to power down your TyTN, remove the battery and put it in the cradle every other night or so, so it's not very convenient. But it's cheap. Maybe you'll want to keep this as "plan B" in your mind while you look for a more perfect solution.
Cheers
tadzio
elehcimo said:
Hi all,
I've a similar issue with any charger.
It happened first with car charger (one cradle with an usb output): sometimes it charged, most of all it charged only when power was off.
Now I cannot charge with any method. (those described here: battery charging problems)
Usb cable (it's not original), original power supply, even with the y cable.
When i try to charge, it drain battery (i tried with a new one) and amber led blinks slowly instead to be firmly light.
There's anything I can do?
It's a SPV M3100 buyed two months ago on ebay.
I tried also with two roms WM6 official release ITA ver and Schap's 3.54b ITA ROM WM6
radio 1.48
Any suggestions?
Click to expand...
Click to collapse
Hello!
I had also a battery charging problems with my MDA Vario II (TyTN; Hermes; HERM300):
1. Charging from the AC mains supply with the original miniUSB 5V charger: no problems.
2. Charging in the car with the non-original car lighter miniUSB 5V charger: it was charged only when the phone was OFF; no charging when the phone was ON.
3. Charging with the USB-miniUSB 5V cable connected to the notebook: it is charging only when the phone is OFF; no charging when the phone is ON.
So I asked myself: what is the difference between all these three cases? They are all miniUSB 5V power sources... And I found out an answer: It should be a matter of the USB current amperage.
Original AC miniUSB 5V charger delivered with the phone is 5V/ 1A. When I have bought the car 5V miniUSB charger with the 1A (one amper) amperage - there is no problem with car battery charging anymore... ;-) The phone is charged either way: ON or OFF.
But is it possible to charge the battery correctly from the notebook? I think not, because I have no influence on the current value from the 5V notebook USB.
Previously I had MDA Vario (Wizard): in this phone there were no battery charging problems... I wonder why the are some with the Hermes...
Take care,
Przemo
Przemo_55 said:
And I found out an answer: It should be a matter of the USB current amperage.
Click to expand...
Click to collapse
This is not correct. The problem is well understood and has been discussed several times.
The key is that your device tries to sense what it is connected to:
- if there is USB data traffic, it concludes that it is connected to a computer. It will then negotiate the current (power) it can draw from the USB port with that computer.
- otherwise, your device checks if pin 4 of the connector is pulled to ground. If yes, it concludes that is is connected to a dedicated USB charger, and starts charging, consuming as much power as it needs. This mechanism seems to work only if the device is on - and sometimes not even then (bug?). I guess the mechanism is implemented in software, so it can't function when it is off.
- otherwise, it doesn't know what it's connected to. Could be a computer in stand-by that didn't power off its USB ports or something. Your device concludes it may be unwise to start charging (could, for example, drain the other device's battery).
The cheap after-market chargers do not connect pin 4 to ground (pin 5), so your device doesn't charge. If you are really good with a soldering iron, try connecting pins 4 and 5 of the charger's USB connector, and you'll see that your device will start charging with it.
Cheers
tadzio
tadzio said:
If I understood you correctly, your TyTN still works - it just cannot charge the battery, right?
Then, probably one of the cheapest (although not perfect) solutions is to get a cradle that can charge a battery outside the TyTN (like this one on eBay). You will have to power down your TyTN, remove the battery and put it in the cradle every other night or so, so it's not very convenient. But it's cheap. Maybe you'll want to keep this as "plan B" in your mind while you look for a more perfect solution.
Cheers
tadzio
Click to expand...
Click to collapse
Thank youu Tadzio,
but my PDA is DEAD !
I still don't try to charge the battery separetly.
The reason is that when i carried the PDA to service i leaved the PDA and Battery: i dont wanto to believe that service dont check the battery !??!?
However , i will try to charge the battery separetly and then i will know you the outcome.
Thanx and Cheers
Therock-htc
Hi guys asked it once before in battery section, but no replies.
My HD doesn't charge auto, when I press the on button the battery charges for 15 sec. tried a new battery same result. I know it Physicly charges, when I charge the phone by pressing the on button a couple of 100 times (really 100x) I get 1% charge. So don't say 'HTC phones only charge when on', cause I know.. Tried a Hard reset 2 times no luck. meanwhile my batt. is dead. So I can't try other firmware.(need 50% charge min)
(chargers are fine)
In short, anybody ever heard of this problem before with other htc models/HD ?
Physicly it charges, so would a firmware change help?(then I need to get a standalone charger/new battery with charge).
My last option is to bring it to HTC but that would take a month
Sorry for number of words on this lazy sunday.
Update - firmware update doesn't work.. next is radio....
no ideas anybody?
Hi,
Unfortunately I dont know much other, then charge the battery in another HD up if available (maybe u can ask in a telephoneshop or so) and then test the Firmware changes.
Is the same if you charge it via PC/USB?
thx for the reply, did just that, changed Rom/radio, official and dutty's rom's, no change. No problem sync. have atleast 3 usb chargers none of them work. When connected to usb cable 2 lights blink 1 green 1 amber one after each other. just like a new message/ low battery even when battery has 50% I get the same light patern, (this is a new battery).
The thing is when the battery is completly flat it stil charges for 15 sec then it turns of. So when I charge it 15 (x15 sec) times or so I'm able to turn the device on again. But when it has (some) battery power the lights start blinking again and I'm completly unable to charge the battery.
The phone is almost 2 weeks old and charged normaly until I checked the "don't charge when connected to usb" option in the power menu. ??!
Then I think you wont get around, to send it back for repair.
have you tried to charge it with a wall socket or is this only when you usb to pc charge??
Jbvb said:
have you tried to charge it with a wall socket or is this only when you usb to pc charge??
Click to expand...
Click to collapse
I never charges, wall/usb doesn't matter.
I just used another HD battery to restore everything to default, So I'll guess I'm taking it back..
Thx anyway.
exact same problem
Did you get anywhere with this problem? I have been strugling with the exact same thing... I have tried all the same things as you, only sometimes it seems like it might be the battery contacts.. I havent been able to consistently get it to work but sometimes if I firmly press the battery against the contacts it will behave normally
philbrown23 said:
Did you get anywhere with this problem? I have been strugling with the exact same thing... I have tried all the same things as you, only sometimes it seems like it might be the battery contacts.. I havent been able to consistently get it to work but sometimes if I firmly press the battery against the contacts it will behave normally
Click to expand...
Click to collapse
Nope tried the contacts but they work fine, battery just won't charge, do your light also blink? (on the power button).
I haven't found any info on the web?!?:S
Problem is solved.. had to be sent back to HTC for repair, it took less then 2 weeks (door to door) so that was pretty fast. They swapped the mainbord, so I got my 'old' phone with a new imei.
So don't waste your time with software up/downgrades. It's a hardware problem.
I had a very similar problem.
Once my battery died some app hung system all night.
No charging at all wall charger and USB 1 day each and so many manipulations. The indicator blinks momentarily and then nothing. I didn't try (didn't know) the key presses like Dogtag. Did a hard reset still nothing...
Then thought about charging the battery with external (Lion) charger before sending for repair. I also shorted the battery compartment pins momentarily. To my pleasant surprise everything back to normal
So far no problems after that though I never drained my battery to zero.
Looks like something to do with corruption in battery calibration data - may not be in ROM?? who knows??
fantastic. can u elaberate?
hey Cragee
I did't understand what u did. Can u try to explane it to me one more time?
I'm realy excited about a posible soulution
hooray
ckraft
crajee said:
I also shorted the battery compartment pins momentarily. To my pleasant surprise everything back to normal
So far no problems after that though I never drained my battery to zero.
Looks like something to do with corruption in battery calibration data - may not be in ROM?? who knows??
Click to expand...
Click to collapse
Only two things I did can matter -
1. Charging the battery after taking it out (with a battery charger*)
2. shorting pins in the battery compartment after taking out the battery. (Warning: not on batteries)
Don't know which of the two worked.. No harm trying both anyway.
* U need a Li-ion battery charger - else invitation for trouble including fire and explosion.. These are available in electronics shop at a reasonable price.
Short-circuiting the battery pins... seems to work
I had the same problems with my Touch HD the last few weeks:
- stopped charging after a few seconds
- didn't charge at all (nor the wall nor the computer method, on or off)
- well... it charged sometimes but randomly, keeping it on a wall charger (on OR off) for a night could bring it back to 20% and then rapidly back to 0%
- no charging indicator in the screen while turned on
- blinking orange and yellow (?) light even while turned off
- charged almost never to full and 'jumping' from high to ultra low capacity when turning it on & off
So before bringing it back to the store i tried to short circuit the battery pins as suggested (while the battery and charge were unhooked) like the thing you would do to clear the CMOS memmory of a PC in the 'old days'
And for now it seems to work, at least the charging icon is back online!
I'll keep you posted on longer term results!
Update: I switched to the wall charger and the HD died again??? Now it's back on the computer and it seems to charge fine... why????
crajee said:
I had a very similar problem.
Once my battery died some app hung system all night.
No charging at all wall charger and USB 1 day each and so many manipulations. The indicator blinks momentarily and then nothing. I didn't try (didn't know) the key presses like Dogtag. Did a hard reset still nothing...
Then thought about charging the battery with external (Lion) charger before sending for repair. I also shorted the battery compartment pins momentarily. To my pleasant surprise everything back to normal
So far no problems after that though I never drained my battery to zero.
Looks like something to do with corruption in battery calibration data - may not be in ROM?? who knows??
Click to expand...
Click to collapse
When u say "shorted the battery" do u mean, turnoing phone off, taking battery out, connecting the 3 battery connectors with a wire for a few seconds?
....so what does shorting mean??
cxkx said:
When u say "shorted the battery" do u mean, turnoing phone off, taking battery out, connecting the 3 battery connectors with a wire for a few seconds?
Click to expand...
Click to collapse
I thing so. You should circuit the pins WITHOUT battery. In any other case it may occurs damage on the telephone
Dogtag is right... it's defenitly a hardware problem
As posted before...i had the same problem with my touch HD, charging was a pain or sometimes seemed impossible. The phone was repaired twice.
-First they replaced the connector - no succes.
-Second time the replaced the motherboard, and everything was solved.
So imho it's the mainboard of some machines, i still wonder if it's a factory problem or a 'fried' chip of some kind after a bad charging procedure? Bad USB car charger of some kind?
Hi all,
My TD1 would charge from any mini-usb charger (such as the one I have with my TomTom). I put the TD2 on charge from one of these last night. The front light went orange, and the battery status changed to charging. However, I wake up this morning (7 hours later) and the light is still orange. I disconnect and look at the battery info and it says the last charge was yesterday.
Is the TD2 fussy about which charger you use? I really hope HTC are not pulling an Apple and locking their devices to only their accessories!
R
rakh1 said:
Hi all,
My TD1 would charge from any mini-usb charger (such as the one I have with my TomTom). I put the TD2 on charge from one of these last night. The front light went orange, and the battery status changed to charging. However, I wake up this morning (7 hours later) and the light is still orange. I disconnect and look at the battery info and it says the last charge was yesterday.
Is the TD2 fussy about which charger you use? I really hope HTC are not pulling an Apple and locking their devices to only their accessories!
R
Click to expand...
Click to collapse
I think I remember reading something about an option for not charging the battery when connected on PC USB (presumably for saving laptop batteries ;-) ) in the manual.
So I guess that the TD2 has a way to detect if it is plugged into a charger or a laptop, and maybe it can do that only with HTC charger, believing your charger is in fact a laptop. I would have guessed they use the activesync status to differentiate between PC and charger, but maybe not ;-)
So what could maybe solve your problem is to select "charging battery if plugged to a computer", I think it is in the touchflow 3D options somewhere... I would play with those options to check if it improve things...
Settings - All Settings - Batter - (Battery Tab). "When device is turned on, do not chagre the battery when connected to the PC.".
For me this is unticked - and when it was plugged in the battery reported as 'charging'.
Strange!
R
rakh1 said:
Settings - All Settings - Batter - (Battery Tab). "When device is turned on, do not chagre the battery when connected to the PC.".
For me this is unticked - and when it was plugged in the battery reported as 'charging'.
Strange!
R
Click to expand...
Click to collapse
Does it work with the standard HTC charger?
And plugging to a PC?
If yes, your other charger may be a little light in specs (amperage too small, or voltage slightly below USB specs) and the TD2 may be picky regarding this...
I would also inspect the microusb plug of the charger to check for dirt/corrosion/deformation, and also the battery within the device: I already had intermittent problems like that caused by imperfect connections: the device was in a charging state, but no actual charging did occur. Replugging carefully after blowing on the plugs solved the problem....
From past experiences, all my HTC phones charges up with any USB cables or chargers, even my HD. So may your battery is not working some how... best thing to do is try charging it with your original charger or connect your device to your computer, it should charge up. If not, then take it back to your dealer man! I don't want to say it but maybe you have a lemon...
Hi all,
It charges well from the supplied wall charger. It also appears to be charging well from the computer. So, this leaves me to suspect the other (non HTC) charger.
Thanks for your help....
R
OK - this just getds weirder and weirder...
Yesterday, plugged into PC all day whilst I was working. After a while green light so fully charged. Went out for an hour or two and when I came back I put it on a different wall charger for a test (my old TD1 one) and after 30 mins or so green light - so fully charged again.
So, I thought - this is great, it proves the other wall charger has a problem. Before bed a few hours later I took the TD1 charger and put it in the bedroom. Plugged the TD2 into it overnight. Woke up this morning, and orange light???!!!
Put it into the computer this morning and after 15 mins - green light???
CONFUSED!!!
Could it be some function whereby it won't charge a bettery that has been charged full in the past x hours or so??? Is anyone else seeing anything like this????
R
I think you have might have a duffed battery. I think you should really check it out.
I use a Motorola universal mini-usb charger i mine car and I haven't noticed any different behavior than using the supplied HTC charger or HTC usb cable in my laptop..
I put it on the supplied charger for 12 hours and it did not charge at all despite the orange light being on. As I am within 7 days I've asked DeviceWire to refund or replace...
R
Way to go, you should get a new one!
check the connection!
rakh1 said:
I put it on the supplied charger for 12 hours and it did not charge at all despite the orange light being on. As I am within 7 days I've asked DeviceWire to refund or replace...
R
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Click to collapse
First of all, yes you are.. IF the device is faulty!
from experience, I know that some cables dont charge the device.. First of all make sure there isnt some dust or stuff in the connection. secondly, try resetting the device.. If the orange light is on, then it only means some of the pins in the EXTusb connection have been shorted, my reccomendation, check the pins on the miniUSB connector on the phone, and make sure you didn't bend some.
Hey all,
No bent pins.
No dust or dirt in the socket/plug.
Tried 3 (HTC) wall chargers - all the same behaviour.
Tried resetting the device.
No luck
R
I especially used my USB-Charger this night to charge the device.
It is a Hama USB Charger (Prod# 00014095, you can find it with this on google).
It has an output of 800 mA, while the original hast 1000 mA.
But it charged up to 100% and was "green" this morning.
So it seems to work and is really Small in size
Regards Thorsten
Well, this has been a problem for me from the start and all I have used are HTC chargers. I've not had anything like this sort of issue with the previous HTC phones I've owned (and there have been a few - check sig). What confused me was that it does appear to accept charge from the USB port of a computer - which is just odd??!?!??
Anyway, I think this is unacceptable from a new product so I've asked for a refund/replacement. Awaiting a reply from Devicewire.
R
Whats weird,
My TyTn has some probs in this department.
From time to time, setting it on USB power, will not even lit the charge-light.
And it will not charge.
I have to reset it and then it works.
Dont know what that is.
DeviceWire sent me an RMA. In the meantime I hard reset the device again after confirming that the wall charger would not go above 89% charge - 9 out of 10 bars (I installed a prog to give me a % reading).
After hard reset the battery went from 89% to 100%. I am now running it down again - before I give it one last chance overnight. If I wake up tomorrow and it is still orange and at 9 of 10 bars then off it goes...
R
Fingers are crossed for you mate! Hope it goes well.
This just gets stranger - after *this* hard reset it now appears to be working as expected - woke up this morning to a green light for the first time!!
So, was this just a software thing - solved by a couple of hard resets - or might there still be a problem lurking underneath???
Problem now is that if I send it back to DW they'll confirm it is working as expected. If I wait and do not send it I run out of the 'return within 7 days for a refund' and will have to reply on HTC aftercare (horror!!).
What to do!!!???
R
I'd still return it but in your RMA notice stipulate that you suspect the problem "seems" fixed but say it might come back again and on that note are still returning it for a replacement/refund.
EDIT: My model is I9505
Whilst on holidays, I took my phone out of my bag (when I knew it was getting close to flat) to find it not turning on. I assumed the battery was dead, but when I plugged it into the charger it didn't charge. I fiddled around a bit, and eventually got the vibration and charging light - but it kept turning off before the green battery came on saying charging. Being on holidays I didn't have my USB jig, or even external battery charger with me. I assumed it was a loose connection with the charging port - as every time I tried to plug it into charge it would only sporadically say that it was charging - but never get past the picture of the battery and the swirling icon (prior to the green battery coming up).
Upon arriving home, I got out my external charger, took out the battery, charged it for a few hours, then tried it. Again - it wouldn't turn on.
I then tried plugging the phone in again - but to the 800mA charging doc micro USB, insteead of the standard 2 amp. Straight away I get the charging picture, and the little graphic showing me the phone is about 1% charged. I leave it, the screen goes off. I come back 15mins later, the phone is RIDICULOUSLY hot, and the screen off. I unplug and replug to find the battery is still at about the same 1% level. I turn the phone on - it boots, shows 1/2% and then turns off as soon as I unplug it from the dock - even if I plug it straight into a 2 amp charger. I now decide that maybe the battery itself is the issue - and it's not holding charge. So I whiz out and buy two replacement batteries (MPJ ones, as they were fairly cheap - and this was just for the sake of finding the issue).
I charge one for about an hour on the external charger (the phone didn't turn on when I put the battery straight in). Then put it in - same deal. Nothing. I plug it into the dock micro-USB out to charge - again it comes up as charging, and shows at about 1%. I turn it on, and again am shown 1/2% charge, and again as soon as I unplug from the micro USB dock it turns itself off.
It is almost as if the phone isn't taking any power from batteries, and only direct from the power outlet itself. I'm unsure what could possibly have caused this. I can only think it may have been an external battery which I was using for a while on holidays (which had a 1amp micro USB out, that I was using to try and keep my phone charged). That is the only thing I have done different over this period (at least as far as I can recall!)
So basically - in short:
i) Phone won't turn on unless plugged in to a low amp charger (Computer USB, dock micro USB out etc)
ii) Even after charging batteries in external charger (two different external chargers have been tried) the phone is showing 1/2% battery
iii) The phone turns off a few seconds after I unplug it from the power source.
Any ideas!? I will take the phone to get repaired after Christmas (if they still repair it, as it's running a custom ROM).
BTW. a USB jig worked for the first time this afternoon - when I tried it not long after taking the phone off the dock. It's also worth noting that the phone is ridiculously hot when on the dock (around the camera/sim/micro SD area).
Googling there seem to be a few in similar situations.
This YouTube shows it
http://www.youtube.com/watch?v=U5B2By7fGII
Sent from my R821 using Tapatalk
abbaskip said:
Googling there seem to be a few in similar situations.
This YouTube shows it
http://www.youtube.com/watch?v=U5B2By7fGII
Sent from my R821 using Tapatalk
Click to expand...
Click to collapse
did you even try with a spare battery? can you check if your battery swollen? it might be the battery's fault
Repulsa said:
did you even try with a spare battery? can you check if your battery swollen? it might be the battery's fault
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Click to collapse
Hi, thanks for the response.
As mentioned in my first post, battery was what I thought was the issue at one stage, but I've tried two other batteries too. The original battery isn't swollen, but in any case I'm having the same issue with the other batteries.
I've tried charging them all on external charger before using them in the phone, and I get the same issues regardless of what I do.
It just seems strange that the phone switches on (now showing 0%) when plugged in, but not when unplugged.
And the batteries aren't being read properly, as they show 0% regardless of how long I pre-charge for.
Experimenting tonight, I've found that if I try to boot into recovery - even when plugged into dock, it dies before it even gets into recover.
Yet, if I boot the phone, I get to the main Android launcher/lockscreen before it dies...
Really has me baffled.
abbaskip said:
Experimenting tonight, I've found that if I try to boot into recovery - even when plugged into dock, it dies before it even gets into recover.
Yet, if I boot the phone, I get to the main Android launcher/lockscreen before it dies...
Really has me baffled.
Click to expand...
Click to collapse
Hello again, if you have any spare battery and its has 50 or 100% try to reflash the rom just to see the results. or try a different chargers and cables as well, If it all fails, i think you should send it to Samsung for the warranty. Software problems are somewhat easier to fix here than hardware, so your best option is to let Samsung handle it.
Repulsa said:
Hello again, if you have any spare battery and its has 50 or 100% try to reflash the rom just to see the results. or try a different chargers and cables as well, If it all fails, i think you should send it to Samsung for the warranty. Software problems are somewhat easier to fix here than hardware, so your best option is to let Samsung handle it.
Click to expand...
Click to collapse
Thanks again for your response, but you're clearly not reading what my issue is before making suggestions. As I have now said twice - I have tried three batteries, and batteries that I have charged for hours on an external charger before using. But they still come up at 0%. Not sure how you imagine I flash a ROM
It may be a matter of taking it to my dealer it seems. If anyone else has suggestions before I get to that (after Christmas) it'd be much appreciated
The batteries fully charged on external chargers and I'm still getting the same issues.
I'm hoping it's not kernel related. Can anyone confirm that if it makes it to download mode Werth a jig (but turns off after a few seconds) that this would be a hardware issue? It only turns on with the jig when it's straight off the charger though - so seems it's still not using the battery for power, almost residual power somewhere.
Sent from my R821 using Tapatalk
abbaskip said:
EDIT: My model is I9505
Whilst on holidays, I took my phone out of my bag (when I knew it was getting close to flat) to find it not turning on. I assumed the battery was dead, but when I plugged it into the charger it didn't charge. I fiddled around a bit, and eventually got the vibration and charging light - but it kept turning off before the green battery came on saying charging. Being on holidays I didn't have my USB jig, or even external battery charger with me. I assumed it was a loose connection with the charging port - as every time I tried to plug it into charge it would only sporadically say that it was charging - but never get past the picture of the battery and the swirling icon (prior to the green battery coming up).
Upon arriving home, I got out my external charger, took out the battery, charged it for a few hours, then tried it. Again - it wouldn't turn on.
I then tried plugging the phone in again - but to the 800mA charging doc micro USB, insteead of the standard 2 amp. Straight away I get the charging picture, and the little graphic showing me the phone is about 1% charged. I leave it, the screen goes off. I come back 15mins later, the phone is RIDICULOUSLY hot, and the screen off. I unplug and replug to find the battery is still at about the same 1% level. I turn the phone on - it boots, shows 1/2% and then turns off as soon as I unplug it from the dock - even if I plug it straight into a 2 amp charger. I now decide that maybe the battery itself is the issue - and it's not holding charge. So I whiz out and buy two replacement batteries (MPJ ones, as they were fairly cheap - and this was just for the sake of finding the issue).
I charge one for about an hour on the external charger (the phone didn't turn on when I put the battery straight in). Then put it in - same deal. Nothing. I plug it into the dock micro-USB out to charge - again it comes up as charging, and shows at about 1%. I turn it on, and again am shown 1/2% charge, and again as soon as I unplug from the micro USB dock it turns itself off.
It is almost as if the phone isn't taking any power from batteries, and only direct from the power outlet itself. I'm unsure what could possibly have caused this. I can only think it may have been an external battery which I was using for a while on holidays (which had a 1amp micro USB out, that I was using to try and keep my phone charged). That is the only thing I have done different over this period (at least as far as I can recall!)
So basically - in short:
i) Phone won't turn on unless plugged in to a low amp charger (Computer USB, dock micro USB out etc)
ii) Even after charging batteries in external charger (two different external chargers have been tried) the phone is showing 1/2% battery
iii) The phone turns off a few seconds after I unplug it from the power source.
Any ideas!? I will take the phone to get repaired after Christmas (if they still repair it, as it's running a custom ROM).
BTW. a USB jig worked for the first time this afternoon - when I tried it not long after taking the phone off the dock. It's also worth noting that the phone is ridiculously hot when on the dock (around the camera/sim/micro SD area).
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Click to collapse
In my view its a fault of charging IC . Since you have tried with replacing battery.
nishangrg said:
In my view its a fault of charging IC . Since you have tried with replacing battery.
Click to expand...
Click to collapse
Sorry, what is charging IC? If it was a charging fault, a fully charged battery would work wouldn't it?
So I took my phone to my SP - Telstra. The phone, being only about 6 months old, was still within warranty period. Not surprisingly, Telstra have said that as there is a Custom ROM on the phone, the warranty is voided. I stated that my understanding is that under Australian law, as it is a hardware fault, and not a fault caused by the ROM, the warranty still stands - however Telstra wouldn't budge and said I have 5 days to decide if I want to pay the $300+ for the repair.
What is my next course of action? Has anybody had a similar issue previously? Is the TIO the next port of call? Or should I be going to NSW Department of Fair Trading?
I'm sure I've read previously that phones are still covered under warranty after rooting etc, if it can be shown that it's a hardware fault, not a software fault. As the battery doesn't seem to be powering the phone, this clearly seems to be the case - esp. as it is the same in download mode and recovery mode.
Any help would be great. Please don't post pointing out that I rooted my phone so THAT's my own fault etc. These posts aren't helpful, I already have know that.
So I took my phone to my SP - Telstra. The phone, being only about 6 months old, was still within warranty period. Not surprisingly, Telstra have said that as there is a Custom ROM on the phone, the warranty is voided. I stated that my understanding is that under Australian law, as it is a hardware fault, and not a fault caused by the ROM, the warranty still stands - however Telstra wouldn't budge and said I have 5 days to decide if I want to pay the $300+ for the repair.
What is my next course of action? Has anybody had a similar issue previously? Is the TIO the next port of call? Or should I be going to NSW Department of Fair Trading?
I'm sure I've read previously that phones are still covered under warranty after rooting etc, if it can be shown that it's a hardware fault, not a software fault. As the battery doesn't seem to be powering the phone, this clearly seems to be the case - esp. as it is the same in download mode and recovery mode.
Any help would be great. Please don't post pointing out that I rooted my phone so THAT's my own fault etc. These posts aren't helpful, I already have know that.
So YD206 about a month old. Was connected to official yota charger (via a magnetic usb cable), noticed the plug at the phone end getting quite hot. Phone now essentially dead, wont boot, doesn't seem to charge. We also realised the charger had come out of the wall socket. But the yotaphone light was intermittently flashing on the charger.
Whilst I am inclined to blame the magnetic charging cable, is it possible for current to flow in reverse from phone to charger and essentially discharge the phone battery below acceptable levels?
Any advice on rebooting it (can't remove the battery like I would on a Samsung) so whats the procedure?
Just a follow up charger not the issue, it crashed in use and the power button became non-responsive, with the screen off, and the e-ink display on but also unresponsive. Did not turn on when connected to a charger. However when I connected it to my pc it did register in device manager as MTP device, so I knew it was still alive. Removed the sim and held the power button down for 10 seconds then it rebooted.
Hope this helps anyone else with a similar problem.
Failing that it would probably have to be left to discharge (might take a while if nothing is running) then powered back on with charger attached.
I have similar problem. My phone got hot while not charging (about 15% of battery) and crashed. Then forced reboot (hold power button for about 10 seconds) helped while phone was connected to Yota charger, battery was dead, but phone booted (EPD on, did not check rest) and got to about 81%. After removing it from charger, same thing happened again, no luck with forced reboot this time. Phone was blazing hot and did not respond, then crashed again. No response after connecting charger or forced reboot. Any experience with this issue appreciated.
SuperTukan said:
I have similar problem. My phone got hot while not charging (about 15% of battery) and crashed. Then forced reboot (hold power button for about 10 seconds) helped while phone was connected to Yota charger, battery was dead, but phone booted (EPD on, did not check rest) and got to about 81%. After removing it from charger, same thing happened again, no luck with forced reboot this time. Phone was blazing hot and did not respond, then crashed again. No response after connecting charger or forced reboot. Any experience with this issue appreciated.
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Click to collapse
It seems a battery issue. Have your Yotaphone a valid warranty?
casaprocida said:
It seems a battery issue. Have your Yotaphone a valid warranty?
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Click to collapse
I am not sure about my warranty, bought it off AliExpress, I guess I could try to send it to manufacurer (i heard Russia provides repair service).
EDIT ( t + 2 days): I managed to start my Yota again. I connected it to computer and after about 5 minutes, magic happened and phone started all by itself. I will try to find out more, will update this as soon as I find something
Man, you are more lucky than me, I have a dead yotaphone lying around here. It also died after connecting it to a bad power source.
In my case it was the usb-port of a monitor.
When I checked the usb-port with a cable with a volt/amp display I saw that it was going on and off very quickly.
But so I would say be careful where you connect your yotaphone to, it does not seem to handle weird power sources all too well.
tomgaga said:
Man, you are more lucky than me, I have a dead yotaphone lying around here. It also died after connecting it to a bad power source.
In my case it was the usb-port of a monitor.
When I checked the usb-port with a cable with a volt/amp display I saw that it was going on and off very quickly.
But so I would say be careful where you connect your yotaphone to, it does not seem to handle weird power sources all too well.
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Click to collapse
I actually thought about burning charging circuitry a lot. I wonder, if you would be able to test wireless charging. With some luck, it is independent enough to not be affected by burning micro usb charging route (depends where high voltage safety is implemented). If this make any sense to you, please give this a try (I think IKEA is place to go, they should have working wireless chargers in their model setups) and report back. If I am wrong in any aspect, I'd appreciate any correction with explanation.
SuperTukan said:
I actually thought about burning charging circuitry a lot. I wonder, if you would be able to test wireless charging. With some luck, it is independent enough to not be affected by burning micro usb charging route (depends where high voltage safety is implemented). If this make any sense to you, please give this a try (I think IKEA is place to go, they should have working wireless chargers in their model setups) and report back. If I am wrong in any aspect, I'd appreciate any correction with explanation.
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Click to collapse
Sorry for the late reply, did not see the quote, but it does not work with wireless charging either. I think the battery still has a lot of charge too. Thing is that the Motherboard also gets hot after a while when I try to charge it. I'm pretty sure my motherboard is dead. But I have another Yotaphone now, so maybe in the future I will test with every separable part replaced.
I use the charger from my iphone. It works great, although with the yotacharger also works well. Attention that I have a YotaPhone YD201 with Russian base and european compilation. Like I said the Iphone charger works great and doesn't warm my Yotaphone 2 . It might be a solution for your problems with charging.