Recently got my Shift and it was working fine. As of Windows update yesterday, SnapVUE is not working and the sound device does not seem to exist. I performed a reset of the Shift using Fn+3 key at boot in Vista However, SnapVUE is still giving me a blank screen.
Can some please help - I am not very tech oriented and would appreciate any simple steps I can try out on the device rather than have to send it back to HTC.
Thanks in advance,
pascal03 said:
Recently got my Shift and it was working fine. As of Windows update yesterday, SnapVUE is not working and the sound device does not seem to exist. I performed a reset of the Shift using Fn+3 key at boot in Vista However, SnapVUE is still giving me a blank screen.
Can some please help - I am not very tech oriented and would appreciate any simple steps I can try out on the device rather than have to send it back to HTC.
Thanks in advance,
Click to expand...
Click to collapse
I would suggest
1. Remove the power adapter, remove the battery and wait for 20 seconds and put back the battery and power adapter and turn on the device.
If the above method is not working..
2. Go to your comm manager on the Vista Side (top button on the right side of your display) click on Advanced Seettings button. This opens Advanced Settings dialog. Click on SnapVUE mode tab. Click on Reset SnapVUE. This will Hard Reset your SnapVUE that means it will delete all of your data on Windows Mobile side including your programs. If you liberated your SnapVUE, you have to reliberate it.
HTH
--Ram--
Related
Hi, I'v got O2 XDA Mini S and a "little" problem with it. I'v just installed Phone Profiles [Second Edition] 8.0 and it crashed my phone. After installation (on my memory card), I could not see it on my today screen...so I'v tried to configure it in today screen configuration - but I could not get there - the configuration we're not accessible (it crashed). So after that, soft reset. And the real problem began. After the boot screen and "windows mobile welcome screen" the mobile just freezes. Active sync on my PC connects to it just for a second, then disconnects. The Phone Profiles [Second Edition] 8.0 is installed on my memory card, so I'v removed the memory card - the same problem. It was annoying - so hard reset....does not help. I have Wisbar Advance 2 as well, which is starting first and I can see only the welcome screen of it (sometimes it loads and I can see the whole skin). Sometimes (after reboot) I can see the menu, today screen etc. but the phone freezes. I think that the Phone Profiles [Second Edition] 8.0 is freezing the phone after his process starts. Is there anything like "safe mode" start or something like that, which could help me to remove this soft ? Or any other way to normally start the phone ? Any ideas ? Many thanks for help.
It should start after hard reset - phone profiles, wisbar advance will not load after a proper hard reset - the phone will be back to factory condition.
Did you do proper hard reset? After that it sounds like phone profiles should be installed to device memory not storage card. Most today plugins only work properly on device memory.
I'v done the hard reset (I think it was done properly - comm manager and voice command button pressed in the same time and then reset button). But after I'v pressed these buttons, nothing specially happend....the phone was still off. So I'v turned it on....and there were no changes with the software - still the same. Maybe I'm doing the hard reset wrong ?
leez said:
I'v done the hard reset (I think it was done properly - comm manager and voice command button pressed in the same time and then reset button). But after I'v pressed these buttons, nothing specially happend....the phone was still off. So I'v turned it on....and there were no changes with the software - still the same. Maybe I'm doing the hard reset wrong ?
Click to expand...
Click to collapse
Yep sounds like hard reset is not done. Press these 2 buttons but keep them pressed and dont let go - then press reset with the tip of the stylus and then text should come on the screen with black background. Press green (call) button and hard reset will commence.
Or you can first turn device off - then press the 2 buttons and keep them held and press power on to reach the same screen.
Ok, I'v done it. Many, many thanks for help. The phone manual is wrong (!). . Anyway Phone Profiles [Second Edition] 8.0....WTF is that ? This program just crashed my phone and I need to reinstall all the soft. Wrrr. And I just wanted a profile manager . Thanks again for help ! :mrgreen:
Good, I am glad - try the one I use - its free http://www.winmobileapps.com/device/pocketpc/plt/plt_download.aspx
Nice one, got it. Thanks.
Hi,
I have a tmobile MDA (wizard). I attempted to install some software on it, but disconnected and rebooted before it was complete (it appeared to be just spinning).
Now after a soft reset, screen shows only 'Windows Mobile' after booting, and none of the buttons work and I can't advance from this screen.
Is there a way to hard reset that doesn't involve using the OS (ie, I can't click on anything because it's not getting to that point).
Also in this state activesync isn't detecting device.
Thanks in advance! - Chris
Hold down (and keep holding) the camera button while depressing the reset button. Hopefully it boots into a tri-color screen. If so, plug it into the USB port and, at the bottom of the screen, it should display "USB". If that happens, flash it with a *known good rom*, such as a stock T-Mobile rom. Don't try to be clever, the object is to get the phone working. Once the flash has started, *get up and walk away* for 15 or 20 minutes. Don't check in on it, leave it alone, It takes some time. When you hear it's little chime, it's done, rebooted and ready. If any of the above doesn't happen or the flash outright fails, then you may have trashed it permanently. It doesn't sound like it's beyond hope yet, however.
i have the wizard and im having the same problem after installing a ROM from this website...it just goes to the windows mobile screen with the numbers then shuts off...id really like to save my phone is there anything else i can try because that hard reset thing isnt working
axxeman001 said:
Hi,
I have a tmobile MDA (wizard). I attempted to install some software on it, but disconnected and rebooted before it was complete (it appeared to be just spinning).
Now after a soft reset, screen shows only 'Windows Mobile' after booting, and none of the buttons work and I can't advance from this screen.
Is there a way to hard reset that doesn't involve using the OS (ie, I can't click on anything because it's not getting to that point).
Also in this state activesync isn't detecting device.
Thanks in advance! - Chris
Click to expand...
Click to collapse
Well same thing happened to me a few days back.. I had to Cold Reset [which restored it to factory defaults], but hey I got it working again..
Press Communication Button [Top Left] and Record Button [Top Right] at the same time and use the stylus to soft reset..
You will get a black screen, asking you to press "Send" to reset to "Factory defaults"
Press "Send".
Hopefully you should get your MDA working again ...
I read the "Above" in the HTC Wizard Service Manual [PDF] on the *last page* under the "Cold-reset" Section..
Yes I know it sounds strange.
The only thing I can think of that caused this problem was receipt of an MMS.
When I click the Windows Icon all I can see is: "Today, TimeWizard, calupd, coldinit, and Programs" The middle three don't have icons. When I tap Programs all I can see is 'My E-mail' (a Tmobile app)
None of my hardware buttons launch the app they are supposed to however my today screen is showing what it is supposed to oddly enough
The phone portion works calls and receives
I plugged it into my computer and for some reason Windows Mobile Device Center doesn't do anything but I can navigate through the phones folders just fine. That is when I noticed the 'Windows' folder is missing.
I have tried all the bootloader flashing of the Wizard Love rom (for some reason it shows up in Italian) but it doesn't detect my device (done this on XP and Vista)
Activesync on XP detects the phone but can't connect to it.
I would try the shell loader but it's instructions require an activesync connection.
Is there anything that will help? Maybe a VERY vanilla rom that will load from with the bootloader?
Any assistance is greatly appreciated. My only other phone is a T68i and I can't find the charger
Why don't try to hard reset your phone by punching the reset hole while holding CommManager and VoiceCommand?
starkwong said:
Why don't try to hard reset your phone by punching the reset hole while holding CommManager and VoiceCommand?
Click to expand...
Click to collapse
Maybe I'm reading your instructions wrong but that isn't working.
I am pressing the two buttons on TOP LEFT SIDE and TOP RIGHT SIDE while pressing a pen into the reset hole.
The device resets but everything comes up the same.
Is there a way to do a full complete hard reset?
Okay! I found a second way to do a hard reset in this post http://forum.xda-developers.com/showpost.php?p=1015602&postcount=4
Turn the device off completely then hold both the Voice Command and Comm Manager buttons and press the Power On button. Black screen with white text appears and asks if you're sure, pressed send. Formatted!
yay...now everything is lost but it works again maybe I'll try a WM6 rom now!
Hi, I'm a newbie to Shift. Just wondering is there a way to only switch on the Snapvue without swtich on Vista? Because sometimes I found that when I power off Vista, I can not go back to Snapvue again, looks like snapvue off as well.
Much Thanks.
If you have shut Vista down, you should be able to get to SnapVue by pressing the "Shift" button in the bottom left of the device. SnapVue should definitely still be running assuming you haven't run of juice, pulled the battery, etc.
Regards,
Dave
Joey Hong said:
Hi, I'm a newbie to Shift. Just wondering is there a way to only switch on the Snapvue without swtich on Vista? Because sometimes I found that when I power off Vista, I can not go back to Snapvue again, looks like snapvue off as well.
Much Thanks.
Click to expand...
Click to collapse
It already happened to me. The problem was WM hanged. I had to open Vista reset snapvue and then everything was ok and i you was able to get to SnapVue by pressing the "Shift" button in the bottom left of the device
I hope there is an easy fix to my issue.
My windows mobile side is completely dead... all you get is a blank screen.
I am not sure how to tell if this is software or a hardware issue.
Can I just re-install the windows mobile OS, or do I need to use the recovery partition?
Any help would be appreciated.
Have you taken the battery out and put back in, rebooted Vista? Do that first bfore coming back to us...good luck.
Have you taken the battery out and put back in, rebooted Vista? Do that first bfore coming back to us...good luck.
Click to expand...
Click to collapse
Yes I have. I am hoping I don't have to loose my Vista setup. I can't get WM to do anything.
hi
i have the same proble,
y recovered from the recovery utility and the problem is the same, a black snapvue.
the sound also stopped working.
ive tried almost everything that i found here and nothing seems to work i allways get a conection error message.
i realy dont know what else to do, because im in argentina and i have to ship it to the us, for repairs.
Does the recovery utility that restores from the recovery partition also rebuild the WM side of the phone?
No. The system recovery partition is for the Vista side only.
Regards,
Dave
So is there a way to re-install WM side?
Just got off the phone with HTC.... the Shift is on its way to be repaired by them.
Same here. I believe it is caused by one of the Vista update.
Complete blank screen at WM6. Clear SnapVue does not work.
Guys, I managed to fix the problem:
http://www.pocketables.net/2008/05/how-to-hard-res.html
Just follow the instruction. Then you unplug everything and reboot the machine. It's back to normal.
shu_sum said:
Guys, I managed to fix the problem:
http://www.pocketables.net/2008/05/how-to-hard-res.html
Just follow the instruction. Then you unplug everything and reboot the machine. It's back to normal.
Click to expand...
Click to collapse
I had seen those instructions before I sent my shift off to the factory, but shift tech support seemed like they were convinced it would need to go back to the factory... so that is what I did.
Wish someone (smarter than me) could write a little program or batch file that could do that.
Dean405 said:
I had seen those instructions before I sent my shift off to the factory, but shift tech support seemed like they were convinced it would need to go back to the factory... so that is what I did.
Wish someone (smarter than me) could write a little program or batch file that could do that.
Click to expand...
Click to collapse
well i can try and implement the task 28 sending in a program that automatically does it so no playing around with mtty ... I'll look how easily is that done. I have compiled some apps before that do a specific task instead of firing up mtty, but for the shift there's some extra things to look out for
until then just do the enterbootloader app then run mtty according to the instructions.
Power management in Snapvue was at fault
I had the problem where Snapvue was blank too. This was after loading a bunch of CAB files so I am not sure which one was at fault. The Snapvue button did not seem to work and I had to use a flick of the power button to flip to Vista and back again to the blank Snapvue screen.
Once in Vista I used the 'reset snapvue' utility which then started up Snapvue (took a few minutes).
So now with the Snapvue WM side back up I checked the power management options on the Advanced tab and saw that it was set to turn of the device if not used for 2 minutes. So I unchecked that option and now Snapvue is always there!
I am certain I did not change my power settings in the first place so anyway a blank Snapvue screen is most likely due to Snapvue being powered off.