Database Users

Tmobile GPRS

Is anyone else having any trouble with TMobile's GPRS? I haven't been able to get a GPRS connection since December 1st. I have had a open ticket with TMobile since the 4th. My connection tries and tries and tries but eventually comes back and says that the answering modem has disconnected. Not getting any help from Customer Service or the Wireless Data Group. 3rd Level Wireless Data Group has supposedly escalated this ticket to their Network Engineers but that was on Friday and I haven't heard from anyone since then. I've been through the standard check your connection settings and such several times and even did a hard reset on Saturday thinking that maybe something in my OS was screwy. Any suggestions or ideas?

I have the same problem. I can get connected to WAP.VOICESTREAM.COM, but that does me no good, can't visit webpages or utilize IM/POP services.

wap.voicestream.com working perfectly here..
unlimited, free gprs is the way to go.
make sure wap browsing is activated on your account.
-arebelspy

What AP are you guys using?

Qman said:
What AP are you guys using?
Click to expand...
Click to collapse
I'm using internet3.voicestream.com.

andygee said:
Qman said:
What AP are you guys using?
Click to expand...
Click to collapse
I'm using internet3.voicestream.com.
Click to expand...
Click to collapse
Try changing it to one of the below and see what happens:
internet2.voicestream.com
wap.voicestream.com
HTH

Qman said:
andygee said:
Qman said:
What AP are you guys using?
Click to expand...
Click to collapse
I'm using internet3.voicestream.com.
Click to expand...
Click to collapse
Try changing it to one of the below and see what happens:
internet2.voicestream.com
wap.voicestream.com
HTH
Click to expand...
Click to collapse
Yes have tried both of those and still get error that remote modem has disconnected.

I'm getting this too, I'm a T-Mobile UK customer... I was on the train yesterday, and using MSN Messenger at the time, and got disconnected from GPRS... Now I get the same "the answering modem has disconnected" message... I use AP general.t-mobile.uk... Anyone got any ideas?

Ross said:
I'm getting this too, I'm a T-Mobile UK customer... I was on the train yesterday, and using MSN Messenger at the time, and got disconnected from GPRS... Now I get the same "the answering modem has disconnected" message... I use AP general.t-mobile.uk... Anyone got any ideas?
Click to expand...
Click to collapse
My radio must have been messed up as I ordered another phone and it fixed my problem.

sometimes, when this happens, you can fix it by powering down the radio (which does more that just a reset or a radio off/on). To do this, simply open the SIM door and close it again. Note: this also soft resets the PDA part but there's no data-loss since its 'soft' on the pda-side.
..lance

lgingell said:
sometimes, when this happens, you can fix it by powering down the radio (which does more that just a reset or a radio off/on). To do this, simply open the SIM door and close it again. Note: this also soft resets the PDA part but there's no data-loss since its 'soft' on the pda-side.
..lance
Click to expand...
Click to collapse
Thanks, I'll give this a try
I think it may be something to do with the ROM/Radio stack version... just need to find a "good" version that works well on T-Mobile UK :twisted:

Yeah it was my radio that was the problem. I tried the sim open door thing to no avail. I finally got tmobile to send me a replacement and that fixed the problem.
Ross said:
lgingell said:
sometimes, when this happens, you can fix it by powering down the radio (which does more that just a reset or a radio off/on). To do this, simply open the SIM door and close it again. Note: this also soft resets the PDA part but there's no data-loss since its 'soft' on the pda-side.
..lance
Click to expand...
Click to collapse
Thanks, I'll give this a try
I think it may be something to do with the ROM/Radio stack version... just need to find a "good" version that works well on T-Mobile UK :twisted:
Click to expand...
Click to collapse

andygee said:
Ross said:
I'm getting this too, I'm a T-Mobile UK customer... I was on the train yesterday, and using MSN Messenger at the time, and got disconnected from GPRS... Now I get the same "the answering modem has disconnected" message... I use AP general.t-mobile.uk... Anyone got any ideas?
Click to expand...
Click to collapse
My radio must have been messed up as I ordered another phone and it fixed my problem.
Click to expand...
Click to collapse
Actually, I doubt it was your radio... I was having similar problems in the similar timeframe with BOTH my XDA and my Sony, which I use as a wireless modem. Started asking around to other non-XDA T-Mo users if they were having data problems, and we all seemed to be having the same problem... Very spotty network performance on both wap.*** and internet2.***. Either no connection, or 2kbps throughput max. I also traveled to other cities (incl. Chicago) during this time and head the same trouble everywhere. At 2kbps, most web sites and mail servers timeout before a complete send, so both my devices were virtually useless.
I too contacted T-mo, ended up with a tier-3 trouble ticket with an estimated call back of TWO WEEKS. Still haven't heard back, but it's back to normal (+/- 40kbps) on both devices. The tier-2 guys denied there was any NW problems, but the truth was obvious to me and others.
Still some trouble spots throughout the day, but they never seem to last more than a few minutes. The date range I had the problems corresponded almost perfectly with your dates, hence my doubt that it was the radio.

I too was having problems with GPRS and wap with T-Mobile the last few days.
Well the only solution I was able to achieve was somewhat drastic but not too bad.
I got SMS, GPRS, WAP, and CSD dial up working again by using Pocket Backup.
1st - I made a full back up of everything
2nd - I did a full hard reset
3rd - with a "virgin" machine - I was finally able to to SMS & connect GPRS & CSD
4th - I then partially restored my box - by omitting MMS, Inbox, Connections, temp files, and other non-essential network items
5th - I then reloaded my email settings
As of last night and all day today - this has been fully successful.
I attribute the loss of SMS, GPRS, WAP, and CSD to some software I loaded that may have hosed it all up. The restore process fixed it so I am now happy again!
FYI
JB

I have the Same Problem, but I Fixed with a SoftReset.
¡¡Salud!!-2

Try using....
Try using the Radio upgrade from 4.01.00. It works a lot better for me. I was needing t-mobile's advanced wireless data group to reset my internet connection every time i tried to log on a second time. I'm using PPC 2002 and that radio upgrade, and i couldn't be happier with my phone!

trying not to sling this phone at the wall

Im still not over the 192mb ram thing but im trying to move on. Today for the first time i used the youtube app and wanted to share a video, cant log in. "connection times out..." i hit 'retry' several times, tried clearing data in applications, tried restarting phone. nothing. i can log in on my desktop. Whats the deal? Why is this phone so embarrasing to be seen with in public? thanks for any help

maybe it's not the phone, but the user?

DMaverick50 said:
Im still not over the 192mb ram thing but im trying to move on. Today for the first time i used the youtube app and wanted to share a video, cant log in. "connection times out..." i hit 'retry' several times, tried clearing data in applications, tried restarting phone. nothing. i can log in on my desktop. Whats the deal? Why is this phone so embarrasing to be seen with in public? thanks for any help
Click to expand...
Click to collapse
what ROM are you using?

not rooted.
And i dont think its 'the user' because i know how to sign in, i was able to do it on my laptop and desktop. Plus the error reads 'server error...'

probably your connection rebbot the phone a cycle the radio

jenol said:
probably your connection rebbot the phone a cycle the radio
Click to expand...
Click to collapse
Yeah, I get this every so often when moving between mobile cells. Sometimes cycling between 2G/3G in wireless settings reinitialises the session and gets me back on, otherwise it's a phone restart.

jenol said:
probably your connection rebbot the phone a cycle the radio
Click to expand...
Click to collapse
+1
I have experienced this as well and this fixed it in the past.

DMaverick50 said:
Im still not over the 192mb ram thing but im trying to move on. Today for the first time i used the youtube app and wanted to share a video, cant log in. "connection times out..." i hit 'retry' several times, tried clearing data in applications, tried restarting phone. nothing. i can log in on my desktop. Whats the deal? Why is this phone so embarrasing to be seen with in public? thanks for any help
Click to expand...
Click to collapse
I had a Rhodium for about a week and now I'm using a sapphire and I hate to satire but I'd rather throw my old rhodium than the sapphire. Try a battery pull.

IE_DSM said:
I had a Rhodium for about a week and now I'm using a sapphire and I hate to satire but I'd rather throw my old rhodium than the sapphire. Try a battery pull.
Click to expand...
Click to collapse
bummer, pulled battery but still getting:
"there was a network error while trying to sign in to **********. Retry now or press the Back button to cancel"
TMobile's sending another one under warranty anyway (for several other issues with this stupid phone), maybe that one will work.
I jumped on android's bandwagon by paying my way out of sprint and into TMobile when the g1 arrived and now Sprint and verizon are shelling out fantastic android devices and tmobile, who couldve and shouldve ran off with the android market long ago is sticking me with the already outdated MyTouch and Cliq and their big new announcement was the not-even-a-good-deal 'one price for unlimited usage' package. They better get their act together, very poor decisions on their part thus far. I feel like everyone's wearing reebok pumps and i have the generic payless shoe source version. I dont even like taking my lame-ass 192mb ram android device out in public, its embarrassing.

Is the mobile network access point set up correctly?
Can you browse the internet?
If yes, then the AP is set up correctly and the problem lies elsewhere.
I ask because, after I flashed a new ROM my AP wasn't set up, so i had to do it manually.
And no the mobile network AP is not the same as a Wireless AP.

muuu said:
Is the mobile network access point set up correctly?
Can you browse the internet?
If yes, then the AP is set up correctly and the problem lies elsewhere.
I ask because, after I flashed a new ROM my AP wasn't set up, so i had to do it manually.
And no the mobile network AP is not the same as a Wireless AP.
Click to expand...
Click to collapse
interesting, yes the internet works fine

TMob US - 3g service, but no internet

Ok, this is goofy.
Wifi works great
EVDO connects to internet and works great
3g shows 3 bars, but will not connect to internet
This is true even after a hard reset. Must be a settings issue? I did a hard reset, let it set up, and still same problem.

I got the same problem. Purchased the phone yesterday morning. I never had the data plan before. I called T-Mobile twice and they told me that it can take up to 48 hours for the data to kick in. If it doesn't work by tomorrow morning, I'll give them a call again.

i got the same thing too guys. it is fine now and i got a text message from tmo so it it cuts out again i will chime back in.
buy yeah, yesterday i lost connection twice for long periods of time, like a couple of hours.

Thanks for the info! Seems pretty weird that it works when I'm in an E area, but not on 3g. Maybe different towers or something. Friggin awesome phone though!

LOL, WTF
i just tried to go on yahoo on my hd2 just now after posting and guess what.... it's out again!

OK so I pulled the battery and popped it back in and my internet is back.
i hope this isn't a hardware issue!

Yeah, this is interesting. Popped my TMo sim into my Xperia, could only get E level of service for some reason but could connect to the internet. Put the sim back in my HD2, took it to the far corner of the basement where it drops to E service and it connects to the internet. Back in 3g zone and it won't connect at all. At least it seems to have a stronger antenna than the Xperia. I'll have to give them a call and see whats going on.

there was an issue with the settings...
you can try a couple of things first...
if you are familiar with windows (which sounds like you are), you need to go change the access point name (apn) to one of 2 options...
wap.voicestream.com
epc.tmobile.com

I called into customer service about same issue. I was told to power down, remove battery and start it again and check. It worked afterward.
Maybe it was due to them activating my new data plan, from Android data to Smart phone data. I don't know, just guessing.

I thought maybe I was having this same problem yesterday..
thought eh its all in my head.
Maybe it was due to them activating my new data plan, from Android data to Smart phone data. I don't know, just guessing/QUOTE]
What phone did you have?
Click to expand...
Click to collapse

This is tmoUS, guys. They're notorious for having ****ty 3G service. No point in having HSPA+ when the majority of the people are still reliant on EDGE. Hopefully by summer you guys will get decent coverage.

hazard99 said:
I thought maybe I was having this same problem yesterday..
thought eh its all in my head.
Maybe it was due to them activating my new data plan, from Android data to Smart phone data. I don't know, just guessing/QUOTE]
What phone did you have?
Click to expand...
Click to collapse
HTC Dream.
Click to expand...
Click to collapse

lude219 said:
This is tmoUS, guys. They're notorious for having ****ty 3G service. No point in having HSPA+ when the majority of the people are still reliant on EDGE. Hopefully by summer you guys will get decent coverage.
Click to expand...
Click to collapse
I'm in NYC. The 3G is good here. Rarely had problems. Probably only a day or something that I can remember.

spotty here in denver. got mine last night. can't get any gps satellites for google maps either.
-Tony

""there was an issue with the settings...
you can try a couple of things first...
if you are familiar with windows (which sounds like you are), you need to go change the access point name (apn) to one of 2 options...
wap.voicestream.com
epc.tmobile.com""
It was set to epc.tmobile.com
I tried to change it to wap.voicestream.com, but that setting errored out.
Then couldn't get the epc.tmobile.com setting to work which is strange. Soo, did a hard reset and let it set up again. Same thing. I can connect to internet with Edge, but 3g even though it shows the signal bars and everything seems great will not connect to internet, download email, update weather, etc.

I too am have this problem... Sometimes web works great, other times no web but strong 3G.... I thought I was going crazy...

My internet was working really slow yesterday when I first got the phone (5-60 kbit/s). Called up tmo to ask if maybe they had set me up with just tzones or something. The guy said "no everything looks fine here...oh wait I see there's something that needs to be reset; I'm surprised you were getting internet at all." When I asked him what it was he said he "couldn't really explain what it was", to which I replied "..."
Anyway, it seems to be working fine now. Don't know if this could be related to the problems you're having, but giving tmobile a call couldn't hurt, maybe they can flip the magic unexplainable switch for you.

Ok so I couldn't get internet for two days now, I called T-mobile twice and told me to wait 48 hours. After thinking something was fishy, I looked at my receipt from Wal-Mart where I purchased the phone and I noticed something peculiar: "REQ Android Web: 30:00". Knowing damn sure I did not purchase an android phone, I called T-Mobile for the third time, complaining, so the first guy transferred me to another operator. He checked out my account and it turned out that I didn't have any data plan at all. So he added the plan and within 20 minutes I was surfing. Everything works great. I'm getting about 850 kbps in northwest Indiana.
It's very interesting that the first two operators I called never even bothered to look at my account to see if I have a data plan.

Just discovered new regarding the no data issue.
I had the no data problem again today, even though it was working in the morning. I decided to reboot and check, but then I noticed the 'Terminate Data Connection' option when I hold down the power button. So I tried it. It killed the data connection and when I went into Google Maps, the data connection reactivated and everything was fine again.
So, it may be a bug!

"Answering Modem Disconnected" - Please Help!

I turned off all connections before walking into a building on my college campus today since I know I receive no service there. When I walked out I tried turning on my connections and now am getting ZERO SERVICE. When I try to connect it says: "The answering modem has disconnected. To check your connection settings and change them if needed, tap Settings."
I've tried resetting but it keeps giving me the same message. I performed several soft resets and even removed the battery a couple of times. The phone works fine, I am just not receiving any connection service.
Does anybody have an ideas on how to fix this?
Thanks!

slbha159 said:
I turned off all connections before walking into a building on my college campus today since I know I receive no service there. When I walked out I tried turning on my connections and now am getting ZERO SERVICE. When I try to connect it says: "The answering modem has disconnected. To check your connection settings and change them if needed, tap Settings."
I've tried resetting but it keeps giving me the same message. I performed several soft resets and even removed the battery a couple of times. The phone works fine, I am just not receiving any connection service.
Does anybody have an ideas on how to fix this?
Thanks!
Click to expand...
Click to collapse
What about bettery? I met same problem once, since my battery is low. After recharging battery, everything back to normal.

still not working
no, i removed the battery several times as well. Its not the phone apparently. I took it to two T-Mo stores and both couldn't figure out what was wrong with it. They gave me new sim cards, and it still would not connect. Tried sim cards in different phones and it wouldnt connect on those phones either. So now i have to wait because it can take up to 2 hours for a new sim card to work :/

First, what ROM are you running? Second, have you tried a hard reset?
If all else fails, then warranty exchange it.
~Jasecloud4.

Havent done a hard reset yet since they told me it could take up to 2 hours for the network to pick up my new sim card. And I am running ROM Version 2.13.531.1

Since your sim wouldn't work in the other phones, it's either the sim or some issue with account-level settings.

Thats what I'm thinking. I just did a hard reset and took my phone back to default settings hoping that it would fix the issue, but it didn't help at all. I'm going to go back to T-Mobile this afternoon and try to see what is up with my sim card. Being phoneless for 2 days is horrible

slbha159 said:
Thats what I'm thinking. I just did a hard reset and took my phone back to default settings hoping that it would fix the issue, but it didn't help at all. I'm going to go back to T-Mobile this afternoon and try to see what is up with my sim card. Being phoneless for 2 days is horrible
Click to expand...
Click to collapse
Try this before you return it because mine has done this a few times. I never tried hard resetting it to fix it.
Go into start setting wireless controls. then click on the left side of the data connection box, not on the switch. That will bring up the connections screen. click Manage existing connections then it will show Tmobile data. click edit, then just ok or next through all of the screens. on the last screen it will be blank for username and password or whatever, but that's ok. just click ok or next.
Now try to enable your data connection..
I know this sounds dumb, but humor me because it works for me every time.

Tried doing that, but now when I try to connect it states: "Cannot Connect: The answering modem has disconnected."

slbha159 said:
Tried doing that, but now when I try to connect it states: "Cannot Connect: The answering modem has disconnected."
Click to expand...
Click to collapse
The fact that it changed something makes me think that Tmobile needs to go in and update the information...
The message you are getting now is exactly what I get. Try to do it one more time for kicks and see if it connects. If not, take it into Tmobile and see if they know the credentials needed to set that up manually.

Yeah, T-Mobile couldn't figure out what the issue was with my account/simcards/phone. So they are going to ship me a brand new HD2

having problems receiving and sending mms

Having a lot of problems with my mms. When I send a mms most of the time it wont send and when it does it takes awhile for it to send out. And the problem I am having with receiving is I get the message but I cant download the actual attachment sometimes. I had this same problem on my touch pro 2 and now I am facing it on my hd2. I've been called T-mobile several times about this issue and its really pissing me the hell off because their not doing anything about it. I am running regular stock rom. I also have a new sim card.

When I had that problem on my TP2, it went away after a hard-reset.
Did the tmo tech support walk you through making sure your network settings were all correct?

sirphunkee said:
When I had that problem on my TP2, it went away after a hard-reset.
Did the tmo tech support walk you through making sure your network settings were all correct?
Click to expand...
Click to collapse
no tmo never did that. I did a hard reset on both the tp2 and the hd2 still have the same probs

mbrown3460 said:
no tmo never did that. I did a hard reset on both the tp2 and the hd2 still have the same probs
Click to expand...
Click to collapse
Is your T-Mobile Data connection setup to use epc.tmobile.com? (settings-connections-manage existing connections) That's the first setting they should have checked with you, there may be others that could affect MMS send/receive capabilites, I'm not sure.

sirphunkee said:
Is your T-Mobile Data connection setup to use epc.tmobile.com? (settings-connections-manage existing connections) That's the first setting they should have checked with you, there may be others that could affect MMS send/receive capabilites, I'm not sure.
Click to expand...
Click to collapse
Yea thats the step up I have. I'm going give them another call. There's got to be something they can do.