"Answering Modem Disconnected" - Please Help! - HD2 General

I turned off all connections before walking into a building on my college campus today since I know I receive no service there. When I walked out I tried turning on my connections and now am getting ZERO SERVICE. When I try to connect it says: "The answering modem has disconnected. To check your connection settings and change them if needed, tap Settings."
I've tried resetting but it keeps giving me the same message. I performed several soft resets and even removed the battery a couple of times. The phone works fine, I am just not receiving any connection service.
Does anybody have an ideas on how to fix this?
Thanks!

slbha159 said:
I turned off all connections before walking into a building on my college campus today since I know I receive no service there. When I walked out I tried turning on my connections and now am getting ZERO SERVICE. When I try to connect it says: "The answering modem has disconnected. To check your connection settings and change them if needed, tap Settings."
I've tried resetting but it keeps giving me the same message. I performed several soft resets and even removed the battery a couple of times. The phone works fine, I am just not receiving any connection service.
Does anybody have an ideas on how to fix this?
Thanks!
Click to expand...
Click to collapse
What about bettery? I met same problem once, since my battery is low. After recharging battery, everything back to normal.

still not working
no, i removed the battery several times as well. Its not the phone apparently. I took it to two T-Mo stores and both couldn't figure out what was wrong with it. They gave me new sim cards, and it still would not connect. Tried sim cards in different phones and it wouldnt connect on those phones either. So now i have to wait because it can take up to 2 hours for a new sim card to work :/

First, what ROM are you running? Second, have you tried a hard reset?
If all else fails, then warranty exchange it.
~Jasecloud4.

Havent done a hard reset yet since they told me it could take up to 2 hours for the network to pick up my new sim card. And I am running ROM Version 2.13.531.1

Since your sim wouldn't work in the other phones, it's either the sim or some issue with account-level settings.

Thats what I'm thinking. I just did a hard reset and took my phone back to default settings hoping that it would fix the issue, but it didn't help at all. I'm going to go back to T-Mobile this afternoon and try to see what is up with my sim card. Being phoneless for 2 days is horrible

slbha159 said:
Thats what I'm thinking. I just did a hard reset and took my phone back to default settings hoping that it would fix the issue, but it didn't help at all. I'm going to go back to T-Mobile this afternoon and try to see what is up with my sim card. Being phoneless for 2 days is horrible
Click to expand...
Click to collapse
Try this before you return it because mine has done this a few times. I never tried hard resetting it to fix it.
Go into start setting wireless controls. then click on the left side of the data connection box, not on the switch. That will bring up the connections screen. click Manage existing connections then it will show Tmobile data. click edit, then just ok or next through all of the screens. on the last screen it will be blank for username and password or whatever, but that's ok. just click ok or next.
Now try to enable your data connection..
I know this sounds dumb, but humor me because it works for me every time.

Tried doing that, but now when I try to connect it states: "Cannot Connect: The answering modem has disconnected."

slbha159 said:
Tried doing that, but now when I try to connect it states: "Cannot Connect: The answering modem has disconnected."
Click to expand...
Click to collapse
The fact that it changed something makes me think that Tmobile needs to go in and update the information...
The message you are getting now is exactly what I get. Try to do it one more time for kicks and see if it connects. If not, take it into Tmobile and see if they know the credentials needed to set that up manually.

Yeah, T-Mobile couldn't figure out what the issue was with my account/simcards/phone. So they are going to ship me a brand new HD2

Related

Phone not working?

Okay, so basically my Jam died due to lack of charging... I finally get it back to running and on a full charge, but for whatever reason, my phone isn't working. When I click to see what the reason is, it says "No Service", when meanwhile my parents (whom I'm on a family plan with) have excellent service, so obviously it's the phone. When I try to look for a list of networks, nothing comes up. I'm running out of ideas here.
Anyone know what the problem is or have any potential remedies? I really need my phone back.
What I understand is that you have not been using your unit/phone for some time. Most probably your SIM has been disabled. Have you tried your SIM in another phone?
Yes, I tried my SIM card in another phone, and everything is working fine. I then tried someone else's SIM card in my HTC Magician, and it works fine for about a half hour, and then it loses service just like it's been doing with my own SIM card.
I've tried numerous hard resets, to no avail. When I go into the Phone Network settings, it finds no availible networks, and if I do it manually, it doesn't find anything either. In the "Phone Services" tab, whenever I choose the "Get Settings" button, it says "Unable to read setting from the network. Try viewing settings later, or disconnect data connection and try again." Um, what?
I have no idea what is wrong with my phone. Hopefully someone here knows my situation and can help.
Hello, I have the same problem, I have tried other SIM but the message is always “not service”. Someone has some idea on like resolving the problem?
Hello,
You might have a problem with the Radio stack. (ROM part) When you perform a soft reset, the rom versiona nd some numbers are listed at the bottom in the splash screen. Are they proper? If not, try a ROM upgrade or re-flashing to fix the radio.

Data connections not working anymore?

Have you'll withnissed that sometimes the data connection doesn't work anymore?
This happend to me 3 times. And everytime I had to hard-reset to fix it.
2Morrow I wanted to start my phone, and the phone started but the screen was blank.
So I soft-resetted it. In the night my phone was on 3G/H. My phone is almost 24/7 on 3G/H. My provider has no data limit.
so what is here the problem? Or do you guys also withniss the same problem......
i just cant get the data connection to turn on although i'v updated the phone ive did all the settings right but cant get this to turn on i pick up my internet provider and set unmts and gsm to proper setting but it still wont turn on says some thing about gprs 3g settings. i do have an h constantly next to the signal. i have generic uk version pls anyone i need some advice , i also have 3g sim card so that takes care of that. thanks
xmoo said:
Have you'll withnissed that sometimes the data connection doesn't work anymore?
This happend to me 3 times. And everytime I had to hard-reset to fix it.
2Morrow I wanted to start my phone, and the phone started but the screen was blank.
So I soft-resetted it. In the night my phone was on 3G/H. My phone is almost 24/7 on 3G/H. My provider has no data limit.
so what is here the problem? Or do you guys also withniss the same problem......
Click to expand...
Click to collapse
Haven't experienced the same issues that required hard reset to fix it (had an issue that required a soft reset tho, but rarely).
Have been using it since Oct 09.
soft reset is not necessary, just need to turn off and on the data connections in the comm manager.

Strange Connection Issue - Phone Only!? Help Please

This started happening yesterday and I am stumped.
My Vario II with standard T-mobile wm6 lost the phone connection. I thought nothing of it and did a soft reset. Connection back.
About an hour later i noticed it had dropped out again. Soft reset and it was back.
This keeps happening now.
The strange thing is that although the phone connection is not working the data connection is. I can still download and send emails but when I try to make a phone call I get nothing.
Any help appreciated
T-mobile Settings
sparkyboy22 said:
This started happening yesterday and I am stumped.
My Vario II with standard T-mobile wm6 lost the phone connection. I thought nothing of it and did a soft reset. Connection back.
About an hour later i noticed it had dropped out again. Soft reset and it was back.
This keeps happening now.
The strange thing is that although the phone connection is not working the data connection is. I can still download and send emails but when I try to make a phone call I get nothing.
Any help appreciated
Click to expand...
Click to collapse
Hey, have you tried reinstalling the t-mobile settings using the wisard or thru one of the cabs?? just a thought but it might work.

[URGENT] X1 can't find T-mobile signal

I have used my x1 for four months in America with T-mobile. The phone had no problem until yesterday. However, yesterday, the phone began to lose signal and automatically rebooted several times. Then, finally, from the afternoon, the phone totally lost the signal, and kept looking the signal.
I took out my sim card and plugged into another cell phone and it worked. So, I thought it was the problem of the rom. (I was using Touch-IT 4.5) I downloaded the new version of the rom, Touch-IT 5.6, then flashed it. However, it did not solve the problem. So, I flashed with the original SE rom. However, the phone didn't work either.
I contacted T-mobile, and there was not problem on the signal on my region. I thought it might the problem of data plan since I do not use data plan. So I used Advanced config and killed every option for data plan. However, it still does not work. I tried to do settings manually. changing band, carrier, and every possible options, but it does not work.
Interestingly, the phone worked two times today for a short amount of the time. However, after the reset, it is gone. Other than phone function, I do not see any problem.
Even now the phone keeps searching the signal. What can I do? I read another article that is similar to my case, and they say even after changing the sim card, it does not work.
Anyone has the same issue? What can I do? My phone is dead for two days, and it messes up so many things. Please somebody help me.
Have you tried redoing the connection setup?
try clicking on signal antenna then enter settings click on network and manual select your network, will take a few mins to find networks if it connects manualy just select auto again and hopefully it will fix it., worked with mine.
Thank you guys
Thank you guys. Yes, I have tried both of them, but it still does not work.
In Connection setup, I chose United States and T-mobile, and the screen to choose between T-mobile and At&t. I select T-mobile, and click Register. Then, it goes to the searching mode again, and nothing happens.
I assume that somehow, the phone finds networks, since it does show the options to choose (T-mobile, At&t). But something is not right, and it messes the set up. I do not know why.

HELP! Unable to connect to any mobile network - DHD

Hi Guys,
Wondering if anyone could help? I think I may have turned my DHD into an expensive mp3 player! I don’t seem able to connect to any mobile network Apart from that the DHD functions perfectly (working wifi/gps) - it has been working fine in the past
I can’t make/receive any calls / text message. When I try to connect to a mobile network I receive the following error:
- If I choose the network manually myself (o2 for me) I get "Your sim card does not allow a connection to this network"
- If I try going for the automatic option I get "Unable to connect to this network at this time. Please try again later."
- I'm also getting the notification every 10 minutes to "Set current time" - I don't know if this is related but I assume so since both issues started at the same time!
The problem occurred when I decide to give RCMix a go through ROM Manager. It appeared to flash fine and was running smooth and quick until I noticed a few hours later I had no mobile connection I'd done this a few times before with RC 7 and CoreDroid and hadn’t experienced an issue before.
First thing I tried was to recover to my previous setup before the flash (using ROM Manager) - the phone restored however the mobile network still remained unresponsive! ...this was the same for all my previous backups. I tried clearing cache and dalvik-cache. I even tried reformatting the phone at one point.
I know it's a fault with the phone and not the sim, I'm just not sure what. I've tried my sim card in another DHD and it worked fine. I have also tried different o2 sim, an orange, vodaphone and T-mobile sim card in my phone – all of which give the same problem.
I’ve tried resorting the phone with a few different RUU’s, and even a German one just because it was o2 branded and I’m on contract with them:
- RUU_Ace_HTC_WWE_1.32.405.6_Radio_12.28b.60.140e_26.03.02.26_M_release_155891_signed
- RUU_Ace_HTC_WWE_1.72.405.3_R_Radio_12.28e.60.140f_26.04.02.17_M2_release_161342_signed
- RUU_Ace_HTC_WWE_1.72.405.3_R2_Radio_12.28e.60.140f_26.04.02.17_M2_SF_release_163262_signed
- RUU_Ace_O2_DE_1.32.207.1_Radio_12.28a.60.140e_26.03.02.08_M_release_153755_signed
I then re-rooted the phone with the use of Visionary+.
I’ve tried turning the radio off then back on, both by switching airplane mode and by using the hidden option *#*#4636#*#* and I’ve also tried re-flashing the radio and even a different more up-to-date radio:
- Radio_12.28b.60.140e_26.03.02.26_M (original)
- Radio_12.39.60.19_26.06.04.06_M
I’ve checked out the APN and it appears to be correct for o2.
I’ve done simpler things like restarting / powering off, removing the battery, re-seating the sim, re-seating the sdcard and booting without the sdcard!
All in all I’m running low on idea’s Could anyone please help or throw some idea’s at me, it would be very much appreciated!
Thank you.
bobuk said:
Hi Guys,
Wondering if anyone could help? I think I may have turned my DHD into an expensive mp3 player! I don’t seem able to connect to any mobile network Apart from that the DHD functions perfectly (working wifi/gps) - it has been working fine in the past
I can’t make/receive any calls / text message. When I try to connect to a mobile network I receive the following error:
- If I choose the network manually myself (o2 for me) I get "Your sim card does not allow a connection to this network"
- If I try going for the automatic option I get "Unable to connect to this network at this time. Please try again later."
- I'm also getting the notification every 10 minutes to "Set current time" - I don't know if this is related but I assume so since both issues started at the same time!
The problem occurred when I decide to give RCMix a go through ROM Manager. It appeared to flash fine and was running smooth and quick until I noticed a few hours later I had no mobile connection I'd done this a few times before with RC 7 and CoreDroid and hadn’t experienced an issue before.
First thing I tried was to recover to my previous setup before the flash (using ROM Manager) - the phone restored however the mobile network still remained unresponsive! ...this was the same for all my previous backups. I tried clearing cache and dalvik-cache. I even tried reformatting the phone at one point.
I know it's a fault with the phone and not the sim, I'm just not sure what. I've tried my sim card in another DHD and it worked fine. I have also tried different o2 sim, an orange, vodaphone and T-mobile sim card in my phone – all of which give the same problem.
I’ve tried resorting the phone with a few different RUU’s, and even a German one just because it was o2 branded and I’m on contract with them:
- RUU_Ace_HTC_WWE_1.32.405.6_Radio_12.28b.60.140e_26.03.02.26_M_release_155891_signed
- RUU_Ace_HTC_WWE_1.72.405.3_R_Radio_12.28e.60.140f_26.04.02.17_M2_release_161342_signed
- RUU_Ace_HTC_WWE_1.72.405.3_R2_Radio_12.28e.60.140f_26.04.02.17_M2_SF_release_163262_signed
- RUU_Ace_O2_DE_1.32.207.1_Radio_12.28a.60.140e_26.03.02.08_M_release_153755_signed
I then re-rooted the phone with the use of Visionary+.
I’ve tried turning the radio off then back on, both by switching airplane mode and by using the hidden option *#*#4636#*#* and I’ve also tried re-flashing the radio and even a different more up-to-date radio:
- Radio_12.28b.60.140e_26.03.02.26_M (original)
- Radio_12.39.60.19_26.06.04.06_M
I’ve checked out the APN and it appears to be correct for o2.
I’ve done simpler things like restarting / powering off, removing the battery, re-seating the sim, re-seating the sdcard and booting without the sdcard!
All in all I’m running low on idea’s Could anyone please help or throw some idea’s at me, it would be very much appreciated!
Thank you.
Click to expand...
Click to collapse
Did you try on your phone pad to type *#06# in order to check your IMEI?Do it and check on your phone's box that they are the same
Sent from my Desire HD using Tapatalk
Double check your SIM card slot to see if its clear of any debris. Other than that, there is a definite fault. Was your handset originally branded?
Sounds like a blacklisted imei.
Sent from my Motorola Startac running Atari 2600 software!
HTC HD2 with error connecting to the network problem
I have the same problem! I bought a phone from ebay "new" and I have not been able to connect to my network AT&T. The phone has android gingerbread 2.3.2 Nand, and I have tried everything in the book to see if I can connect to the network but to no avail. I have been going on forums for the last three days, and if anything, I just want to know what is wrong with the phone. My sim works on other phones fine. There is enough signal in the area (ive always had signal where I live), and tried resetting, taking the battery off, flashing different roms, even went back to Winmo and nothing has worked yet. My IMEI on the phone was different from the one the box, but was the same on the phone as on the inside IMEI.
WHat the heck is going on? Please ideas or help!
Hi Guys,
Thanks for the quick replies...
afilopou said:
Did you try on your phone pad to type *#06# in order to check your IMEI?Do it and check on your phone's box that they are the same
Click to expand...
Click to collapse
pwraggcan said:
Sounds like a blacklisted imei.
Click to expand...
Click to collapse
Yes sorry I forgot to mention this part - I tried *#06# and both numbers matched on screen and under the battery hood. I also had the IMEI checked to see if it was blacklisted and it has not...
andyharney said:
Double check your SIM card slot to see if its clear of any debris. Other than that, there is a definite fault. Was your handset originally branded?
Click to expand...
Click to collapse
Tried clearing the slot, there is no visible signs of blockage... also I bought the handset second hand - I've never seen any branding however when I bought it the previous owner did tell me it was previously locked to vodaphone and he had rooted it so that he could use other sims cards. Which is why I orginally tried a vodaphone sim card too.
Thanks for your suggestions so far guys
Just a quick update, I've been grasping at straws and I've also tried a few more bits below, none of which have worked... I think I may have to leave this one to rest. Just wanted to let others know who may be experiencing the same issues
Matching radio and RIL as mentioned here: http://forum.xda-developers.com/showthread.php?t=1040986
Replacing the mtd0.img as mentioned here: http://forum.xda-developers.com/showthread.php?t=691639
It sounds like a fault. If it was network barred you would still receive a signal, for emergency calls. Can you return the handset to HTC for a warranty repair?
andyharney said:
It sounds like a fault. If it was network barred you would still receive a signal, for emergency calls. Can you return the handset to HTC for a warranty repair?
Click to expand...
Click to collapse
I still get a message on the lock screen saying Emergency Calls only - although admittedly I haven't tried calling the emergency services to check if it gets through.
Not being the original in-store purchaser I don't even know the age of the phone but I'm guessing probably over the 12 month warranty period, sod's law - I'll give them a ring and see what they say
bobuk said:
I still get a message on the lock screen saying Emergency Calls only - although admittedly I haven't tried calling the emergency services to check if it gets through.
Not being the original in-store purchaser I don't even know the age of the phone but I'm guessing probably over the 12 month warranty period, sod's law - I'll give them a ring and see what they say
Click to expand...
Click to collapse
My DHD was from the first batch and is still covered by warranty. How did you check to see if the IMEI was blocked?
I had a similar problem to this one. My mobile data connection gave out after my DHD's temp reached about 38 degrees while playing with it in the sun. A little while later I lost coverage completely, same as you. I tried everything, flashing ruus and re-rooting, re-s-offing, everything. Ten different ROMs, radios, kernels etc.
Eventually I gave up, figuring I had confirmed it was a hardware issue, and popped my sim in my old nokia so I had a usable phone and to get on with my life after wasting so many hours. I left the DHD with the battery removed, and ended up not coming home for a couple of days.
When I got home and decided to start playing around with the DHD again to see if I could get it working properly, I noticed the issues were gone.. I've tried to reproduce this problem out of curiosity, leaving the led light on high for a while, making the phone hot. Nothing. Since then I've flashed everything imaginable, and I've switched back and forth between two radios all week. No problems.
Strange, I'm guessing I have some form of hardware damage, but everything is running smoothly now at 1,5 GHz - no unstability of any kind.
I have done that actually! I took the battery off, and put the phone back in the box just to get on with my life. I left it sitting for a day and a half I guess, and I came back BUT unfortunately, unlike you, the problem is still there. The phone tries to look for signal, but it can't connect to the network. It does find the network and identifies it by name, but does NOT connect to it.
Sounds like a hardware fault Bob - Give it back to Rob!
or try and get HTC to fix if still in warranty?
Thanks! I thought so, too!
Hey did you solve problem?
I have had that emergency calls for 2 day,s i am waiting only. Please help.
If you find that your GPRS data connection connects but you have no GSM signal do the following
*#*#4636#*#* choose radio off and then radio on, be sure to be in a location with a STRONG GSM Signal and your phone should connect. I have had the same issue with my Desire HD and have been surviving with this workaround as nobody else seemed to know
Stiill same :S Selected networkd unavailable error
Try changing sim, or it sounds like blacklisted IMEI.
But my sim works on other phones and other sim cards work on my Huawei?
I was reading through this hoping desperately that somebody had found a solution. I had switched to Cyanogenmod recently but had GPS issues, so I tried flashing a new radio and RIL. Now I can't make any calls/texts, etc. as described here.
Tried several other radios/RILs, tried nandroid restore, tried flashing whole new ROM (LeeDroid). Still the same issue. Tried the *# codes listed here, no luck.
Please let me know if anybody has solved this one. I really don't need a paperweight right now...

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