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Hi all, this is my first post on this forum but I've been reading for a while to educate myself.
I've got a Herm200 that I've been trying to troubleshoot but to no avail. I'm fairly certain that it has a hardware problem but I haven't been able to isolate anything.
Here's whats happening:
Occasionally the screen will come out of stand-by all white. This will also happen randomly if i touch the screen to perform a command. While the screen is operating, sometimes the buttons on the face will stop working, however the buttons across both sides will continue working just fine.
When the screen turns all white a soft, hard, or stand-by cycle will not always bring it back to life. The fact that the hard reset wont always fix the problem makes me think it's a hardware issue since the phone will boot-up with the the all-white screen.
This is incredibly frustrating especially since HTC wont accept any warranty claims in the USA on the Tytn.
At first I thought this might be a problem with the ribon connection between the screen and the base but i haven't been able to confirm or discount anything at this point. I have yet to find a way to consistently reproduce or rectify the problem so it's very hard to troubleshoot.
I pretty much have to take a second phone with me everywhere right now just incase i need to make a call. Please help! Has anyone ever encountered such a problem?
Thank you in advance!
SneezyRobot said:
Occasionally the screen will come out of stand-by all white. This will also happen randomly if i touch the screen to perform a command. While the screen is operating, sometimes the buttons on the face will stop working, however the buttons across both sides will continue working just fine.
Click to expand...
Click to collapse
Hi. This sounds very similar to a problem that I experienced with a HERMES100. I bought the phone off someone on Ebay recently - someone had obviously scrambled the radio on it. I re-flashed it, and it sprang to life. However, after a couple of days, I experienced a problem where occasionally the LCD would stop refreshing, all the pixels faded away leaving only a white screen. Under these circumstances, some of the buttons on the phone stopped working. Turning phone on/off sometimes cured the problem, or it would require the occasional hard reset. This would happen once or twice a day and I suspect thats why someone tried to re-flash the phone.
In the end, out of curiosity I took the entire phone apart, put it all back together again and now there are no more problems!! Totally fixed!
My suspicion is that it was one of the ribbon cable push connectors on the mainboard - possibly not seated properly, or a bit of dirt contaminating the connection. Obviously when I took the phone apart I must have re-seated it.
If you are planning to take your phone apart, please exercise considerable care because some of the parts are very small and easily damaged. I would recommend buying a proper kit to take it apart. I bought mine for about £5 off ebay. Particularly useful are the plastic spoon "wedges" used to gently prise open the case after removing the screens. Don't use a screwdriver - you will scratch the case.
Good luck.
wow... that sounds like exactly what's going on here, I actually even tried to disassemble it lastnight but didnt have the right driver set. thank you for the advice!
I'll look for one of those sets but what would you search for if i needed to find it?
Thanks again, I just got a set off of Ebay. Hopefully it'll be here next week
With any luck it'll be a connection issue.
I have had the exact same problem. Because I got the Tytn through work I made our IT department handle the issue and I am currently waiting for a replacement and to find out what happened.
Yep, it looks like the problems the OP is having are very similar to the problems we've been having over in this thread:
http://forum.xda-developers.com/showthread.php?t=291027
I'm beginning to think it's a hardware problem as well but not entirely sure.
People in the above thread mentioned that using the scroll wheel a while then moving back to use the D pad fixed the problem (very briefly in my case.) Once I use the center D pad button again it locks the hardware buttons under the screen until I make my device sleep and resume.
Somtimes rather than making all the front hardware buttons unresponsive the issue is that once I use the Down Dpad button I can't use the up button. Pressing up will make it go down, as will pressing down (at least that's working ).
Regarding the white screen - this sometimes also occurs. I can force it to white screen by putting a little pressure on the silver panel surrounding the top, right and bottom of the screen (I have an imate jasjam). Randomly when there's no pressure on the rim and I wake it out of standby, it has a white screen that can only be fixed by turning the screen off and on again.
Finally, the LED indicator seems screwy. Sometimes it never flashes. Other times it flashes sporadically (uneven intervals - we're talking maybe a minute between one flash then seconds before another). When I charge it sometimes the LED doesn't come on but nevertheless it charges. Sometimes if the LED is on it never turns green to indicate a full charge. Yet other times it comes on orange, turns green, then never switches off!
Is it possible that
a) The hardware button problems.
b) The white screen problem.
c) The LED problem.
are all related to some kind of connection going loose? Why would the hardware button problem be temporarily fixable with use of the scroll wheel if this were the case?
The other thread has fallen silent. I'm hoping that some of the gurus in here can offer some input here, even if they don't know the answer but can formulate an opinion. I know very little about these devices.
Thanks in advance guys!
PS - don't really know if I should start another thread, I've posted here as it seems like very much the same issue.
Anybody any idea? advice?
I had a similar problem with my HERM100. I didn't mess around with it too much, I just had Cingular replace it out of warranty exchange (thank god those original ROMs are on the wiki ). I did notice however that after doing a master reset, the screen would function again although I haven't messed around with it too much. I got so frustrated with removing the battery for 5 minutes and STILL powering on with a white screen that I just threw it in my back seat until the new one arrived.
I don't have these screen issues. I only have hardware button problems. It's so damn frustrating! I already own a replacement.
I just received a call from my girlfriend. I wasn't able to answer the phone with the buttons, only with a screentap. I also wasn't able to close the call with the hardware button. Since the side buttons work, I went to settings -> phone, closed it, and there we go. The hardware buttons worked again.
Why the heck is this? I truly hope for some wizz out there with some advice, since HTC would only tell me to send it back after replacing it with a new TyTN with same issues.
Regards,
DM.
Anyone anyone?
HELP!!!!
barncourt said:
Hi. This sounds very similar to a problem that I experienced with a HERMES100. I bought the phone off someone on Ebay recently - someone had obviously scrambled the radio on it. I re-flashed it, and it sprang to life. However, after a couple of days, I experienced a problem where occasionally the LCD would stop refreshing, all the pixels faded away leaving only a white screen. Under these circumstances, some of the buttons on the phone stopped working. Turning phone on/off sometimes cured the problem, or it would require the occasional hard reset. This would happen once or twice a day and I suspect thats why someone tried to re-flash the phone.
In the end, out of curiosity I took the entire phone apart, put it all back together again and now there are no more problems!! Totally fixed!
My suspicion is that it was one of the ribbon cable push connectors on the mainboard - possibly not seated properly, or a bit of dirt contaminating the connection. Obviously when I took the phone apart I must have re-seated it.
If you are planning to take your phone apart, please exercise considerable care because some of the parts are very small and easily damaged. I would recommend buying a proper kit to take it apart. I bought mine for about £5 off ebay. Particularly useful are the plastic spoon "wedges" used to gently prise open the case after removing the screens. Don't use a screwdriver - you will scratch the case.
Good luck.
Click to expand...
Click to collapse
This is my first post as I've so far managed to cure all my issues from just reading the forum. However, I am now having a similar problem with the white screen.
I have a cingular 8525. It fell and the following day the call and end buttons remained lit and wouldn't turn off and they also wouldn't work.
I soft reset, nothing, I then removed the battery and when I turned it back on, there was a white screen and the buttons below still don't work.
I have read the other posts on this issue, but I need help on exactly what kit to buy to reconnect the screen cable and instructions on how to do it as I've never taken apart a phone before, although I have dabbled with other electronic devices.
Your help would be much appreciated, as I am in Jamaica and there are no technicians here who I trust to help.
Thanks in advance.
Below are links to 2 kits I'm thinking of getting. Is either one better than the other?
http://www.pdasmart.com/pdaphonehtcmini.htm?gclid=CJrHntO-hosCFQx1VAodaQf6KQ
http://cgi.ebay.com/SCREWDRIVERS-TO...01677255QQcategoryZ108648QQrdZ1QQcmdZViewItem
CINGULAR IN JA said:
This is my first post as I've so far managed to cure all my issues from just reading the forum. However, I am now having a similar problem with the white screen.
I have a cingular 8525. It fell and the following day the call and end buttons remained lit and wouldn't turn off and they also wouldn't work.
I soft reset, nothing, I then removed the battery and when I turned it back on, there was a white screen and the buttons below still don't work.
I have read the other posts on this issue, but I need help on exactly what kit to buy to reconnect the screen cable and instructions on how to do it as I've never taken apart a phone before, although I have dabbled with other electronic devices.
Your help would be much appreciated, as I am in Jamaica and there are no technicians here who I trust to help.
Thanks in advance.
Below are links to 2 kits I'm thinking of getting. Is either one better than the other?
http://www.pdasmart.com/pdaphonehtcmini.htm?gclid=CJrHntO-hosCFQx1VAodaQf6KQ
http://cgi.ebay.com/SCREWDRIVERS-TO...01677255QQcategoryZ108648QQrdZ1QQcmdZViewItem
Click to expand...
Click to collapse
Both kits look ok. PDA one tells you a little more but the basics appear to be in both.
I'm curious though you soft reset and took the battery out, but have you done a HARD reset? I would always try this first before dismantling.
Mike
In my case, they also are always lit up when the screen is also active.
And no matter what ROM version, they occasionally stop responding. Side buttons keep working.
mikechannon said:
Both kits look ok. PDA one tells you a little more but the basics appear to be in both.
I'm curious though you soft reset and took the battery out, but have you done a HARD reset? I would always try this first before dismantling.
Mike
Click to expand...
Click to collapse
Thanks for the response.
I couldn't do a hard reset because the buttons weren't working.
I have made some progress with the phone now. Found a tech guy who looked at it for me. The white screen is gone, but the buttons still stop working from time to time.
All the connections seem ok.
Is there anything else that could cause the buttons to malfunction?
CINGULAR IN JA said:
Thanks for the response.
I couldn't do a hard reset because the buttons weren't working.
I have made some progress with the phone now. Found a tech guy who looked at it for me. The white screen is gone, but the buttons still stop working from time to time.
All the connections seem ok.
Is there anything else that could cause the buttons to malfunction?
Click to expand...
Click to collapse
Nothing obvious.
Have you got applications installed that you have loaded - could be one thats playing up.
Have you now been able to do a hard reset?
If taking device apart and reassembling improved things it does suggest hardware though and might be worth double checking all those multi-connector blocks for good connections - i.e. take them out and in a few times to ensure any oxidation on contacts is removed.
Mike
mikechannon said:
Nothing obvious.
Have you got applications installed that you have loaded - could be one thats playing up.
Have you now been able to do a hard reset?
If taking device apart and reassembling improved things it does suggest hardware though and might be worth double checking all those multi-connector blocks for good connections - i.e. take them out and in a few times to ensure any oxidation on contacts is removed.
Mike
Click to expand...
Click to collapse
Thanks Mike.
I will give that a shot.
I haven't installed any new applications recently, so I don't think it is a software issue.
Thanks again.
CINGULAR IN JA said:
Thanks Mike.
I will give that a shot.
I haven't installed any new applications recently, so I don't think it is a software issue.
Thanks again.
Click to expand...
Click to collapse
If it wouldn't be a software issue, why is it, in my case, instantly resolved when going to settings -> phone with the side buttons?
i had this problem i took it to a guy who fixed the problem he said it was a very small tear in the flex cable which causes this white screen every now ant then and the buton problem , sorry to say its the cable problem and u need a very capable person to fix it or replace it with a new one . its very common problem baised on the guy who fixed it .
dmxl said:
I don't have these screen issues. I only have hardware button problems. It's so damn frustrating! I already own a replacement.
I just received a call from my girlfriend. I wasn't able to answer the phone with the buttons, only with a screentap. I also wasn't able to close the call with the hardware button. Since the side buttons work, I went to settings -> phone, closed it, and there we go. The hardware buttons worked again.
Why the heck is this? I truly hope for some wizz out there with some advice, since HTC would only tell me to send it back after replacing it with a new TyTN with same issues.
Regards,
DM.
Click to expand...
Click to collapse
Exactly what is happening to me, no white screen issues, just screen taps and answering calls, I also have another problem where the PDA will not allow me to open anything, be it the start menu or contacts, it will open and quickly close again. I have had mine swapped through Telstra in Sydney, it worked fine for a while and then the same crap again. These problems started before I even touched the OS, so it must be a build problem. Maybe we should write a joint letter to HTC letting them know that there is a serious problem with their machine.
I have had the same problem, got my Tytn through work so we sent it back to the company that supplied it to us. Got it back yesterday and they had replaced the "switchboard". Not sure what it is but there was the problem. Had white screen and buttons not working.
hi,
since yesterday, my niki doesn´t response to touchscreen tapping if the slider is opened. i hear a very quiet metallic clicking sound if i open it up... if i try tapping the touchscreen before this little click appears, the touch works... but with slider open completely, it doesn´t. i guess this is hardware specific. i´ve tried a hardreset now, but still doesnt work any advice?
EDIT: i didnt flash any other radio...
EDIT2: sometimes it does work.
Sounds like a ribbon cable has come loose to the touch screen - send it back if it is under warranty, if not, Mike Channon has collected links to the service manuals somewhere on here which should show you how to correctly take it apart, fix it and put it back together again
Cheers,
Smiffy
I had the same problem. In my device it was: cable that goes to touch screen contacted metal on back panel.
I've solve it by finding manual to take my niki apart (http://www.pdacenter.ru/razborka/razbor_htc_touch_dual/ - but it is in russian). I've done everything till 6 point. Then I put my v-card between this cable and metal. Now it's ok
I've got extra service on mine.
6 euro's a month.
handed in the phone today (same issue), and got given an new one! ;D
_Zorro_ said:
I had the same problem. In my device it was: cable that goes to touch screen contacted metal on back panel.
I've solve it by finding manual to take my niki apart (http://www.pdacenter.ru/razborka/razbor_htc_touch_dual/ - but it is in russian). I've done everything till 6 point. Then I put my v-card between this cable and metal. Now it's ok
Click to expand...
Click to collapse
You ROCK! I had this exact same problem happen on my NIKI100 after I put Tom's Niki Project ROM on & immediately blamed it but after flashin back to stock the problem still occured & I was really bummin! I found this thread, tore my NIKI apart to step 6 as you described & I could see the spots on the metal of the inside back of the back cover where the cable was rubbing along with the protective plastic worn off on the cable a little bit so I suspect it was touching the metal & shorting out causing the problem (heck I'm surprised it didn't do some real damage!) so I cut about a 1" length of electrical tape & taped it to the area of the metal that it was rubbing on (I didn't see any legit reason for anything to make contact to that area for a ground so I figured it was OK. I started at the edge & ended just before the gaps where you would be able to see the tape from the other side in the battery cavity) and VOILA! it fixed it! To me it looks like a nasty design flaw on HTC's part but not expecting a recall any time soon. I suspect this fix will out last the phone & hopefully this thread will help others. I am 1/2 tempted to tear apart my NEON to see if the same design exists or if they put a piece of tape in that area.
the_fish said:
hi,
since yesterday, my niki doesn´t response to touchscreen tapping if the slider is opened. i hear a very quiet metallic clicking sound if i open it up... if i try tapping the touchscreen before this little click appears, the touch works... but with slider open completely, it doesn´t. i guess this is hardware specific. i´ve tried a hardreset now, but still doesnt work any advice?
EDIT: i didnt flash any other radio...
EDIT2: sometimes it does work.
Click to expand...
Click to collapse
well i got the same problem as u have/had... But i also need to align my phone like ten times a day, because its always out of alignment... I think i got to get back to the phoneshop to fix(replace) my phone. I do have the touch dual for 6 months now.
PhoenixNLx said:
well i got the same problem as u have/had... But i also need to align my phone like ten times a day, because its always out of alignment... I think i got to get back to the phoneshop to fix(replace) my phone. I do have the touch dual for 6 months now.
Click to expand...
Click to collapse
Hm, same problem here. Thought first that it was an error of the ROM that I used..
Btw: isolated every contat that I could find (nearly ) but no result -> still my touchscreen doesn't work when my slide is open..
EDIT: has anyone PHOTO'S of their disassembly and isolation work? I the problem is different on my device 'cuz the cable hasn't worn off...
Ok,
Now I took my device apart to the last piece, took the display cable apart, taped it in completely and my touchscreen WORKS once again :-D.
Woot! Thumbs up for XDA-developers!
EDIT: Now my touchscreen doesn't work when slide's closed... Any suggestion?
kvstrien said:
Ok,
Now I took my device apart to the last piece, took the display cable apart, taped it in completely and my touchscreen WORKS once again :-D.
Woot! Thumbs up for XDA-developers!
EDIT: Now my touchscreen doesn't work when slide's closed... Any suggestion?
Click to expand...
Click to collapse
ive brought my dual to a vodafone shop and they have fixed my dual. Replaced a part and software update, got windows 6.1 now, legal and my screen is working like a champ!
I have had the same problem with my touch screen except mine stopped working completely, it didn't matter if it was slide out or not. I could get the phone replaced on warranty though.
Just posting so people know this isn't just isolated case.
mine slowly stopped working.. im gonna disassemble later and try this. im glad im not alone
edit: worked a treat. some insulation tape on the metal shielding worked great.
That did't work for me! Can it be something else or is it the flex cable for shure? I'm considering buying a new flex cable on ebay! Will that fix the problem with touchscreen dos'nt work when slide is open?
theres a 99% chance that its the flex cable.. did you check it for any damage? mine had tiny tiny little dots with wire exposed. barely noticable but it was enough. try taping the cable. i dont know. if not, i'd get a new cable for sure.
It's worth a try. I've just bought a new cable. Hopefully it will make my
Dual working again. Now I just have to wait a week for it.
The cable arrived today and my dual now works perfect. Now the question is which phone i'll use, my dual or my new Diamond.. =)
hey, where did you get yours from? and how much did it cost?
i have seen ebay, but they are over 30$US including shipping.
Cheers,
palitu
Klingan said:
The cable arrived today and my dual now works perfect. Now the question is which phone i'll use, my dual or my new Diamond.. =)
Click to expand...
Click to collapse
Hello,
After many hours of searching I havent found something that is like my problem. I got this model recently, and now the touch area issint working. In landscape mode only the bottom of the screen is working.
Is does not mather if you push for example in the left upper side corner or the left lower side corner.... Both will result in getting "Phone" up
I havent tried a hard reset or something. And Im running the standard Vodafone rom on it. (Windows mobile 5)
Is this problem hardware or software? and is there perhaps some kind of software so I can get a mouse cursor with my Arrow-keys?
I hope you guys can give me some answers. Its a waste not using this phone
I have also no idea what the reason is why its not working. It did not drop on the floor or something like that.
Thanks in advance,
Erlerain
erlerain said:
Hello,
After many hours of searching I havent found something that is like my problem. I got this model recently, and now the touch area issint working. In landscape mode only the bottom of the screen is working.
Is does not mather if you push for example in the left upper side corner or the left lower side corner.... Both will result in getting "Phone" up
I havent tried a hard reset or something. And Im running the standard Vodafone rom on it. (Windows mobile 5)
Is this problem hardware or software? and is there perhaps some kind of software so I can get a mouse cursor with my Arrow-keys?
I hope you guys can give me some answers. Its a waste not using this phone
Thanks in advance,
Erlerain
Click to expand...
Click to collapse
Welcome to the forum
I´ve never heard of this problem, but if I were you I try to reflas with another ROM to see if corrects (see the Wiki to learn how to), if not perhaps could be a hardware problem...
Good luck,
erlerain said:
Hello,
... In landscape mode only the bottom of the screen is working.
Is does not mather if you push for example in the left upper side corner or the left lower side corner.... Both will result in getting "Phone" up
...
Thanks in advance,
Erlerain
Click to expand...
Click to collapse
Have you tried to re-align the screen?
wovens said:
Have you tried to re-align the screen?
Click to expand...
Click to collapse
Yes, but it is not getting the points that it should get. So you can try it a thousand times, and it would not make a diffreance.
Anyone? (sorry to bumb)
I have the same problem. Though I read on someplace that the screen is actualy getting pressed somewhere. try these steps and check after each try.
1st: Massage the screen softly all over.
2nd: Take a something very thin and move it under the edges of the screen.
3rd: (this on is the one that usualy works for me) try to tap softly on the back of the screen.(The aluminum plate) tap it all around the back of it.
4th: (this is the last way out when step 3 doesn't work for me.) Tap softly around the screen.
Gonna put up a video on youtube on how I do it. so you get to know how hard to tap and stuff. Since I guess we're not the only people with this problem.
Edit: Ehm. does anyone know a good free webcam recording program so I can make a video.
Ive already tried those steps. did not work
Then open the monitor part of the phone and press on the backside of the LCD.
Yep, thought the same. Ive tried to open the casing of the monitor part, but its pretty hard to get the plastic cover off
Ill try it soon again.
Thanks MiZore for ur active answering
No problem, but if you find a solution that lasts please write how here. Because I also have this problem. You have to use a little force to the the cover off. There is a dissassembly guide somewhere, I can find it for you if you haven't used it already.
i dont have that guide
Here's the guide
http://wiki.xda-developers.com/index.php?pagename=HTC Universal Service Manual
I've found another temporary solution. Take a good grip on each side of screenpart of the universal, then bend it softly back and then forth. This hasn't failed me once yet. But still no permanent solution.
gonna open mine and put something that will apply a constant pressure to the back of the screen like som cotton or something simmilar. I'll let you know the results.
Also, do you use a replacement battery or the original that came with the Uni?
Okay I opened it up today, and I think I've found the problem. Though not 100% sure. From my inspections one of the cables(small ones inside the silver tape) on the flexcable is not connected. and sadly I'm not that skilled with fixing it. So I'm gonna order a new one. I will tell you if it helps.
Okey, so I continued working on the uni today again.
Ive de-assembled the entire screen section. inspected it if anything looked broken. Wich was not the case.
Re-assembled everything again. but I still have the same problem.
As far as I know I use the retail battery
When I have some spair time ill try to look for some damaged cables.
I dont see the future of this device very brightfull
erlerain said:
Okey, so I continued working on the uni today again.
Ive de-assembled the entire screen section. inspected it if anything looked broken. Wich was not the case.
Re-assembled everything again. but I still have the same problem.
As far as I know I use the retail battery
When I have some spair time ill try to look for some damaged cables.
I dont see the future of this device very brightfull
Click to expand...
Click to collapse
Well I had to cut open the gray cover for the cables to see the damage.
But I'll see what happens when my new cable arrives.
I've installed the new cable and that fixed the touchscreen for me.
But now my sound won't work for some reason....
A friend of mine brought me his Wing to look at for him. If I turn on the phone on it boots up and the screen looks just fine. When I slide the screen opened to use the keyboard the screen freezes and when I close it again it gets all jumbled up. There are lines going through it and I can not make out anything. The phone isn't locking up at this point because I can press menu buttons and other hard buttons and see the screen react, I just can't tell what is happening.
I assume that this is a hardware problem. I was thinking that the cable that connects the screen may have been jarred loose or damaged in some way. If that is the case do you think that it would be as easy as opening it up and repositioning the cable? I don't have any experience with this phone specifically so I don't know if this is a common issue.
I was also wondering if it is possible that this is just a software issue. Maybe the function that rotates the screen for use with the keyboard is messing up and jumbling the horizontal and veritcal lines when going back and forth. I was thinking about doing a hard reset and seeing if this clears up anything. Any thoughts?
I appreciate any help. This forum has always been there when I needed help in the past. I'm sure somebody out there has much more experience and knowledge that I have and can lead me in the right direction.
Thanks for any and all help!!
Update...
So I went ahead and tried the hard reset first hoping that it might be a software issue. I am now at the screen that says "Tap screen to setup your Windows Mobile based device." No screen touches are being recognized. This seems to support my thoughts that there is a loose cable or bad connection. Agree?
I just slid the screen opened to see what would happen and it faded to white.
Yep, if my experience with the Wizard tells me anything, the flex cable from the main body of the phone to the screen is either loose or damaged somehow. Even a small nick or cut into the flex cable will cause it to stop working correctly. I would hunt up the Herald service manual and take your device apart and see what you can find.
Thanks ... I downloaded the service manual and plan on taking it apart. I have to make a run to the store though and buy a small enough Tork screw driver. T5 or T6 I believe.
Thanks again, I will post with my findings when I get going on it.
now what?
So ... I have the phone completely torn apart. I do not see any loose or damaged cables. It was dirty inside the phone but other than that everything looks just fine.
Does anybody have any advice as for things to look for, that might be causing this problem, while I have this thing torn apart?
So my touch screen hasn't been responsive for the last few days. It's only partially responsive sometimes and not at all others. Has anyone else experienced this or know how to fix it? If not does anyone know if this would count as a manufacturer defect and I fould get it replaced?
For how long have you had it? It should go under warranty.
pak256 said:
So my touch screen hasn't been responsive for the last few days. It's only partially responsive sometimes and not at all others. Has anyone else experienced this or know how to fix it? If not does anyone know if this would count as a manufacturer defect and I fould get it replaced?
Click to expand...
Click to collapse
Is your phone overclocked? Or even rooted?
Sent from my HTC Vision using XDA App
I'm having a touchscreen issue too. However it only occurs when keyboard has been flipped out. The entire screen's touch capability does not work, including the touch buttons search, back, menu and home. If you close the screen over the keyboard even a little bit. The touchscreen works perfectly. Even if you then flip it all the way back out again it works, until you close and open it again.
Anyone experienced this? Or have an idea if this should just be replaced under warranty?
novakry said:
I'm having a touchscreen issue too. However it only occurs when keyboard has been flipped out. The entire screen's touch capability does not work, including the touch buttons search, back, menu and home. If you close the screen over the keyboard even a little bit. The touchscreen works perfectly. Even if you then flip it all the way back out again it works, until you close and open it again.
Anyone experienced this? Or have an idea if this should just be replaced under warranty?
Click to expand...
Click to collapse
Sounds like a classic case of bad ribbon cable.
If you are under warranty, replace it. If not, it could be something as simple as replacing the cable the connects the two halves of the phone together.
burtcom said:
Sounds like a classic case of bad ribbon cable.
If you are under warranty, replace it. If not, it could be something as simple as replacing the cable the connects the two halves of the phone together.
Click to expand...
Click to collapse
Yeah getting it collected tomorrow, is this a common issue with the DZ then?
novakry said:
Yeah getting it collected tomorrow, is this a common issue with the DZ then?
Click to expand...
Click to collapse
No, not at all..It might even just be the ribbon lossened from the connector or disconnected..Unless stuff hit the fan, ur phone should be soon back to u..
chris2busy said:
No, not at all..It might even just be the ribbon lossened from the connector or disconnected..Unless stuff hit the fan, ur phone should be soon back to u..
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Been a week now, do you know roughly how long it takes for a HTC repair? Falling back to an old hero isn't great, but at least I have a phone