Vertical touch area not working - JASJAR, XDA Exec, MDA Pro General

Hello,
After many hours of searching I havent found something that is like my problem. I got this model recently, and now the touch area issint working. In landscape mode only the bottom of the screen is working.
Is does not mather if you push for example in the left upper side corner or the left lower side corner.... Both will result in getting "Phone" up
I havent tried a hard reset or something. And Im running the standard Vodafone rom on it. (Windows mobile 5)
Is this problem hardware or software? and is there perhaps some kind of software so I can get a mouse cursor with my Arrow-keys?
I hope you guys can give me some answers. Its a waste not using this phone
I have also no idea what the reason is why its not working. It did not drop on the floor or something like that.
Thanks in advance,
Erlerain

erlerain said:
Hello,
After many hours of searching I havent found something that is like my problem. I got this model recently, and now the touch area issint working. In landscape mode only the bottom of the screen is working.
Is does not mather if you push for example in the left upper side corner or the left lower side corner.... Both will result in getting "Phone" up
I havent tried a hard reset or something. And Im running the standard Vodafone rom on it. (Windows mobile 5)
Is this problem hardware or software? and is there perhaps some kind of software so I can get a mouse cursor with my Arrow-keys?
I hope you guys can give me some answers. Its a waste not using this phone
Thanks in advance,
Erlerain
Click to expand...
Click to collapse
Welcome to the forum
I´ve never heard of this problem, but if I were you I try to reflas with another ROM to see if corrects (see the Wiki to learn how to), if not perhaps could be a hardware problem...
Good luck,

erlerain said:
Hello,
... In landscape mode only the bottom of the screen is working.
Is does not mather if you push for example in the left upper side corner or the left lower side corner.... Both will result in getting "Phone" up
...
Thanks in advance,
Erlerain
Click to expand...
Click to collapse
Have you tried to re-align the screen?

wovens said:
Have you tried to re-align the screen?
Click to expand...
Click to collapse
Yes, but it is not getting the points that it should get. So you can try it a thousand times, and it would not make a diffreance.

Anyone? (sorry to bumb)

I have the same problem. Though I read on someplace that the screen is actualy getting pressed somewhere. try these steps and check after each try.
1st: Massage the screen softly all over.
2nd: Take a something very thin and move it under the edges of the screen.
3rd: (this on is the one that usualy works for me) try to tap softly on the back of the screen.(The aluminum plate) tap it all around the back of it.
4th: (this is the last way out when step 3 doesn't work for me.) Tap softly around the screen.
Gonna put up a video on youtube on how I do it. so you get to know how hard to tap and stuff. Since I guess we're not the only people with this problem.
Edit: Ehm. does anyone know a good free webcam recording program so I can make a video.

Ive already tried those steps. did not work

Then open the monitor part of the phone and press on the backside of the LCD.

Yep, thought the same. Ive tried to open the casing of the monitor part, but its pretty hard to get the plastic cover off
Ill try it soon again.
Thanks MiZore for ur active answering

No problem, but if you find a solution that lasts please write how here. Because I also have this problem. You have to use a little force to the the cover off. There is a dissassembly guide somewhere, I can find it for you if you haven't used it already.

i dont have that guide

Here's the guide
http://wiki.xda-developers.com/index.php?pagename=HTC Universal Service Manual

I've found another temporary solution. Take a good grip on each side of screenpart of the universal, then bend it softly back and then forth. This hasn't failed me once yet. But still no permanent solution.
gonna open mine and put something that will apply a constant pressure to the back of the screen like som cotton or something simmilar. I'll let you know the results.
Also, do you use a replacement battery or the original that came with the Uni?

Okay I opened it up today, and I think I've found the problem. Though not 100% sure. From my inspections one of the cables(small ones inside the silver tape) on the flexcable is not connected. and sadly I'm not that skilled with fixing it. So I'm gonna order a new one. I will tell you if it helps.

Okey, so I continued working on the uni today again.
Ive de-assembled the entire screen section. inspected it if anything looked broken. Wich was not the case.
Re-assembled everything again. but I still have the same problem.
As far as I know I use the retail battery
When I have some spair time ill try to look for some damaged cables.
I dont see the future of this device very brightfull

erlerain said:
Okey, so I continued working on the uni today again.
Ive de-assembled the entire screen section. inspected it if anything looked broken. Wich was not the case.
Re-assembled everything again. but I still have the same problem.
As far as I know I use the retail battery
When I have some spair time ill try to look for some damaged cables.
I dont see the future of this device very brightfull
Click to expand...
Click to collapse
Well I had to cut open the gray cover for the cables to see the damage.
But I'll see what happens when my new cable arrives.

I've installed the new cable and that fixed the touchscreen for me.
But now my sound won't work for some reason....

Related

Help! Stuck on Align Screen!

Guys, I hope you can help me!
I was using my Imate Jasjar when it was accidentally bumped by another person. the Jasjar fell but it wasn't that high and the floor was carpetted. However, I noticed that whenever i try to tap on the Start button on landscape mode, the calendar application opens up! And when I try to tap V-Bar on the other corner opposite the Start button, the Contacts application opens up. Basically, the soft keys on the bottom screen are the one opening up even if I'm tapping the ones on top! If I tap the bottom soft keys, I thought the Start button or my V-bar would come out but still the Calendar and Contacts applications were the ones that opened. Basically the everything on top cannot be tapped!
On Portrait mode, I can tap the start button but when the V-Bar was tapped it still opens the Contacts application.
I went to Settings then Screen to re-align the screen. I thought it would solve the problem but apparently it didn't! I was trapped in the Align Screen section giving me an endless loop to tap the 5 areas of the screen.
I now did a Hard Reset, and now I'm forever got stucked to the Align Screen part.
What am I supposed to do??? Please help!!!
Hi,
Seen the same problem... Try to guess the error margin of the alignment...
for example instead of tapping in the center of the cross try tapping on left or right... Since your screen isn't aligned you can't press on the center...
Now the problem is hardware, not the MB but the LCD...
After tou figure out the margin error, the Universal will resume and then you ca align the screen via Start->Settings->System, align screen
I'll try to know more about this problem asking my friend.
Best of luck
thanks for your reply!
i also believe that it has something to do with the LCD. there are no cracks whatsoever. problem with the aligning is i have to keep on guessing. and if ever i do align the screen successfully, i'm not sure if re-aligning the screen in Settings would solve the problem.
i would appreciate though if your friend or anybody else can shed light to a solution.
This is a simple problem to solve ;-)
When the allign screen is ON and you have to make the first tap on the crosshair (just before you start clicking away to allign your screen), twist your display from landscape to portrait mode...
Now continue to allign it as usual, and you should finish successfully!
Cheers,
San
unfortunately, after following your instructions, i still went on an endless loop on aligning the screen. i'll try to reflash the rom and see if it would work. i hope it does...
i updated my ROM. still stuck on the alignment screen!
any more ideas?
To be honest, sounds like your screen is broke. Even if you got it to align, I doubt it would be very usable. I think you are looking at repair - if there's no visible sign of damage, you might get away with a warranty repair.
Cheers,
Steve.
Hi
Few months back i've got exactly the same problems (odd LCD behavior, impossible alignment, etc...) with an HP4700. I went to the service center and they had to replace the LCD screen. They did not charge me and take it under warranty. In my case the unit did not drop and i made it clear to them. I would suggest you go back to the service center and forget about the drop in your problem description .
Cheers,
Bruno
I had the same thing happen on a HP 3700, I did not even drop it all i did was install the Quake game for it and after a few days the screen alignment went a bit out. It was usable but definately out by about 1 cm in each direction. The unit had not been dropped. I went into the allign screen utillity and ended up in the infinite loop. The only way to fix was a new screen. But unforunately it was no longer under warranty. The screen consists of 2 separate parts the lcd and the touch screen bit. In my case the lcd had no issues just the touch screen. Very annoying but there you go.
Search your soul and do what you feel comfortable with.
Good luck
Charlie
thanks for all your replies!
i've made several searches yesterday with similar problems (even if they're using different PPC models) and they all ended up sending back their units for repair. there's even one who posted in expansys with the same exact problem!
we'll be sending it back through expansys (we got the unit from them) and hopefully get it back before the end of the month. and yes, i won't tell them that it was dropped, he he :twisted: and they won't find evidence either on the outside because there are no physical damages. what a start of the new year for me <sigh>
right now i'm back using my XDA IIi.
thanks for all your support! this is my first thread/topic in this site and it's so unfortunate that it had to be sort of a negative one. looking forward to be active more here!
Hello there
This might help (I am currently wrking with 200 PDAs so have had this a few times)
THere may be a iece of dust/biscuit crumb etc, under the edge of the casing above the screen, try using a post it note or paper and go around the casing/edge of screen, this should clear the screen of anything that may be causing this problem.
THis worked for me on the majority of non-aligning screens
HTH
DB
My story was, one day when I needed to twist the screen, it was a bit stuck so I twisted a bit harder, yes it went back. Then few days later, the mis-alignment started and since then I have been keeping to do re-alignment my screen.
My screen is mis-aligned once every 2 or 3 days or even few minutes then I have to re-align by using WM5's alignment program. It sometimes takes me 2 or 3 times or even one time.
The most anoying thing is it keeps forget after aligned screen.
Now, certainty, I don't think it is a screen problem because after running alignment app, it correctly pointed into the right spot but then it forgot where the right position was.
I have done the upgraded ROM ( even tried Ivan AKU 3.2 ROM ) but problem still persisted.
I just tried clean up the edge of screen, finger cross, hope it fixes my problem.
Bad thing is, I bought my device from UK and I am living in Australia so therefore, my warranty is definately invalid. I don't want to spend 200 AUD for the new screen ( unless I am 100% sure that LCD is faulty ).
Anyone has any idea or even a better suggestion because I don't see many people having this problem.
I suspects that maybe the flex cable got ripped but not totally ripped. Don't know , please help me out on this one
Best regards
Anyone has any idea about my problem ??
One question :
I know that the flex cable has 2 connectors ( one is for LCD display and another is for LCD function ). Now does LCD function relate to the touch screen function ? and if one tiny wire of the function cable got cracked, but not totally cracked, will it affect the touch screen function ?
Other thing, does WM5 store any setting relating to screen alignment setting ? If yes, where is it ?
Thanks
Hi, from another forum, it only help to bypass the alignement loop:
"here you go theses are simple steps to bypass the touchscreen alignment.
Install you activesyn blah blah blah when it finds it go on my computer and go into your PDA device
go to windows startup and delete the Welcome file
after that give your PPC a soft reset and BAM u by passed the screen now get a free desktop program liek pocket controller from the internet it will automatically install on your pda and BAM you can control your pda add music and whatever
but now if you want to click stuff on the road get pen irazu just search on google and send it to your PDA then go to file explorer and double click it and you got a cute little mouse program that you can use like a stylus"
also try this little soft:
http://www.codefactory.es/downloads/mobile_speak_pocket/release/MSP_RemoteAlignment.zip
Hope it helps.
MaX
Hi godtakeit!
I've had the same problem a few weeks ago (and still having it from time to time) and for me a slight (very careful) bending of the screen makes it work again. It seems to me that there are connector behind or near the display which has some loose contacts.
Did you notice any other problems which came in conjuction with the alignment problem (e.g. speaker not working)?
.ox
Hi oxident
No, I don't have problem with speaker ( it was not working before but it is because of the jack plug problem - it solved ). Yeah, I did notice if I bend the screen carefully, the problem is gone. The funny thing is when I aligned the screen, it worked but if I closed it off and left it over night, it started again when I opened the lid.
You may right about the connector between LCD screen and mainboard. Well, I have no choice but openning the device and check it up.
Also, I read the thread somewhere in this forum and somebody advised this problem maybe relates to magnet around device. My brother aslo advised me that LCD charged and reserved negative electrons. Wierd but I am experiment it at the moment ( taking off battery and leave the device for a few days so that it can release the negative electrons ).
Hope it fixes
please help
i have an imate jas jam that i i got from my father he used it for like 3 years and it is pretty banged up so i cant use the warranty and repairs cost a lot, any who i got it yesterday and it was very slow so i reset the settings and now im stuck on the align screen it keeps going on for ever and ever if any one knows any thing plzzzz help
Welcome aboard
You have one of the best HTC devices ever made!
Have a look here to locate the solution to your prob:
http://forum.xda-developers.com/showthread.php?t=549207
Post number 2
Good luck,

TyTN:Temporary Method to deal with LCD Alignment Problem

I don't know why this setting can solve this problem (May be).
Go to
start > Setting > Connection > USB to PC
Step:
1. Uncheck USB to PC
2. Start > Setting > System > Screeen > Calibration the Alignment of Screen
3. Soft Reset.
My friend also use CHT9000 (Taiwan Version) and told me this method. After the above mentioned adjustment, not alignment problem up to this moment.
I also use this method. 2 days gone, no alignment problem was found. I will keep to update this post in the future.
Hope it can help. :roll:
anyone else tried this? anything to comment?
vapor said:
anyone else tried this? anything to comment?
Click to expand...
Click to collapse
There is a thread or two about this on the general side or somewhere.
"Search" will work fine.
I tought it is working but not.
I have contacted with the local HTC/QTEK partner.
Waiting for the official solution.
BR,
Joe
I think that I may have a proper fix. my alignment seemed to be fixed by a rom upgrade but has been getting prgressively worse for a few days. Last night I tried something hardware based. I will test this for two days before I will say what it is but I have had no misalignment issue in the few hours since I did it.
Phil
could you post what you did so even if it doesnt work, we would know?
vapor said:
could you post what you did so even if it doesnt work, we would know?
Click to expand...
Click to collapse
Ok it hasn't shifted at all today!
I was going to open it up to have a look at the rubber gasket that was mentioned in another post but chickened out!
Optional but probably a good idea; turn off and remove the battery.
1) Slide keyboard out and turn face down.
2) There are 2 tiny screws on the back of the screen that need to be undone. They have thread lock on them so a small crack will be heard as it releases.
3) Once the screws are out a further small crack noise may be heard. That'll be the tension being taken off the screen!
4) Put the screws back in and tighten (or should that be TyTN?). Do not over tighten these as it is only plastic.
5) If necessary realign the screen (hopefully for the last time)
As kind of proof that this has worked, this post was made from my v1605 on hsdpa while I was talking on the phone using bluetooth and got very hot and didn't need any realigning!
Hope it works for others!
Phil
I have the O2 Trion and my screen will be slight misaligned at the right side (cant use the vert scroll bar) . Is this exactly your problem ?
Does your problem happened again, if not could you post some pic/steps on how you did it ?
Thanks :roll:
4) Put the screws back in and tighten (or should that be TyTN?). Do not over tighten these as it is only plastic.
as long as there is no excessive used here, that is what you mean right?
sectorlord said:
I have the O2 Trion and my screen will be slight misaligned at the right side (cant use the vert scroll bar) . Is this exactly your problem ?
Does your problem happened again, if not could you post some pic/steps on how you did it ?
Thanks :roll:
Click to expand...
Click to collapse
That's what mine was doing when it got hot but it has been perfect all day!
vapor said:
4) Put the screws back in and tighten (or should that be TyTN?). Do not over tighten these as it is only plastic.
as long as there is no excessive used here, that is what you mean right?
Click to expand...
Click to collapse
You're correct. Before I did this one screw was clearly at an angle and afterwards it was straight.
If anyone else has success let me know and I'll try to get some photos and do a how-to on the wiki.
Phil
i tried this out for my friend and he claims that while it did fix the alignment problem on the right side, sometimes the screen becomes slightly misaligned. could be that i tightened a bit too hard so will look into this.
I'll try to get some photos and do a how-to on the wiki.
Click to expand...
Click to collapse
yes please
hi ...
when I undone the 2 screws.. i dont hear ANY noise... but I remove and returned it a little bit untight.
Let see... :roll:
Anybody had any success with this?
I haven't had any alignment issues since I did this 2 days ago.
Phil
low405 said:
Anybody had any success with this?
I haven't had any alignment issues since I did this 2 days ago.
Phil
Click to expand...
Click to collapse
When I did it for my friend, he claims that the screen, while does not have as serious an alignment problem as before, still has it. Its not that bad.
He notices that the problem usually comes after making a call. No matter how long the call (whether for 1 min or 40 mins), the screen will be slightly mis-aligned and needs to be re-aligned. Things like pressing the 'ENTER' button on the phone pad does not work unless he presses a certain part of the button.
Any advice for him?
low45,
I undone the 2 screws but hear no click or crack and return it back not so tight... is that the correct way... I will monitor mine, since it only happening once a day..
Though I do not hv one but I can inform that it is the bad quality of work..this has been happening to all the recent G4 Wizards and Prophets with SZ series serial number.
I think thehardware design has gone wrong..
Pls check yr serial number..if they start from HT or SZ
i think all the HTC Hermes manufactured are of the HT version
screw no help
ok... after a day.. it happened again...
I just hard reset and did not load the extROM last night... let see .. :roll:
me i go back to change it
i have HT630xxxx and no probleme

Hermes broken? Clicks upper right corner constantly!

I've had my 8525 for about 3 months, and now it constantly clicks the upper right hand corner and exits all of my programs! I'll soft-reset and sometimes it wont boot up, it just hangs at the windows logo screen. I upgraded the ROM to the newest from Cingular thinking it was some program that was doing it, but it comes back.
When it's in portrait mode, it's the upper right hand corner. When it's in landscape, it clicks the start button(upper left) so I dont think its a program thats making it click, but something physical touching that certain spot. Anyone have any idea?! I thought something was stuck in there but it's clean.. this is so annoying, I cant even make a call since it clicks exit when it comes up! It stops SOMETIMES for a few minutes but then it comes back after a while.. anyone else?
Give it a yung choo kung foo whack, take a run-up.
...
Sounds knackered, you could try the screen alignment fix, pressure from the gasket may be causing this:
http://wiki.xda-developers.com/index.php?pagename=How to fix the Screen Aligment issue
Your best bet is to send it back for repair though .
I bought it off ebay.. so no warranty
It's weird because I take a very slim credit card( 1/2 the thickness as regular cards) and slide it in and bring up the plastic around the screen and it STILL does it!! nothing is touching the screen at all. Also, my alignment is still spot on perfect.. what gives?
Oh yeah, I did smack it a few times and it works sometimes.. It's been okay right now for about an hour but I know it's going to be short lived..
Did you try loosening the screws?
MilanoRex said:
I've had my 8525 for about 3 months, and now it constantly clicks the upper right hand corner and exits all of my programs!
Click to expand...
Click to collapse
Yours is the third or forth report of that error. My Trion had the exact same problem, and I needed to exchange it (bought it new from O2, so it was under warranty).
None of the screen alignment fixes I tried made any difference. The problem was also temperature dependent - when the Trion was cold, everything was okay. Leaving backlight on and listening to MP3s for five minutes was enough to make the problem appear - first, only a few fake 'taps', then more and more, and eventually the screen didn't recognize any of my taps at all.
So it seems to be a hardware issue. The only software solution I could think of: back in WM 2003 days, there was a registry setting to increase/decrease the touchscreen sensitivity. If it still exists in WM5 (don't know, sorry. Others may be able to tell you), you could try setting it to be quite insensitive. Might help.
Cheers
Daniel
tadzio said:
Yours is the third or forth report of that error. My Trion had the exact same problem, and I needed to exchange it (bought it new from O2, so it was under warranty).
None of the screen alignment fixes I tried made any difference. The problem was also temperature dependent - when the Trion was cold, everything was okay. Leaving backlight on and listening to MP3s for five minutes was enough to make the problem appear - first, only a few fake 'taps', then more and more, and eventually the screen didn't recognize any of my taps at all.
So it seems to be a hardware issue. The only software solution I could think of: back in WM 2003 days, there was a registry setting to increase/decrease the touchscreen sensitivity. If it still exists in WM5 (don't know, sorry. Others may be able to tell you), you could try setting it to be quite insensitive. Might help.
Cheers
Daniel
Click to expand...
Click to collapse
Thanks for the reply, now that I think of it, it only happens when it's warm. Looks like I'm SOL. Oh well, I guess ill put up with it until the iPhone comes out.. ill try loosening the screws too.
Your case is putting pressure on that part of your screen. It is not device specific. Slip a piece of paper under the case to check for clearance. I use under the case screen protectors and have seen this before. You may be able to simple pry the case and create some clearance.
I have exactly the same symptoms. It seems the registry settings do not exist in the Hermes to adjust the sensitivity so I am thinking return for replacement must be the only option. Argh! I feel defeated
MilanoRex said:
Thanks for the reply, now that I think of it, it only happens when it's warm. Looks like I'm SOL. Oh well, I guess ill put up with it until the iPhone comes out.. ill try loosening the screws too.
Click to expand...
Click to collapse
The iPhone? You're going to actually exchange this beautiful piece of full-fledged mini-computer &phone in one goodness for an iPhone? Note: This was not meant to flame anything or anybody. If you feel that I have, I deeply apologise.
jotham said:
I have exactly the same symptoms. It seems the registry settings do not exist in the Hermes to adjust the sensitivity so I am thinking return for replacement must be the only option. Argh! I feel defeated
Click to expand...
Click to collapse
I've inserted a small piece of plastic between the frame and the screen (one month ago).
Here you will find a resume of proposed working solutions
http://forum.xda-developers.com/showpost.php?p=1056346&postcount=227
Can you tell us the serial of your Hermes? (HTC62xxxxx, 63, 64)
That is the same problem I had with my 8525. I tried ALL the solutions here in the forum but nothing solved it. I finally returned it to Cingular and they gave me a brand new one with zero hassle. Two weeks in on the new one, and it's working like a champ (knock on wood).
the S/N is HT657xxxx
Nothing is putting pressure on the screen, I've pried some clearence between that part of the screen and it still does it. I dont even have a Cingular account, so I doubt they'd help me
My only other option is to take it apart(following the japanese website instructions) and see what's going on.. Maybe something underneath the screen is doing it? I dont know..
Oh yeah, not only did i loosen the screws behind the screen but I completely removed them and it STILL does it. I found the registry setting for screen sensitivity and lowered it from 7,xxxx to 5,xxx and it did nothing..

PLEASE!! Need help with the screen..

Hi,
I think i broke/cracked my screen but i am not sure.. I had this blury screen once before when i accidently drop the phone last week. But after that it was fine, and this morning when i woke up, it was working well and all of a sudden it was gone again.. Can someone tell me whats going on?
To me those look like they are caused by overclocking. What've you got on there? Tried a soft reset? Or for that matter a hard reset (don't forget this is a full wipe)?
i am going to hard reset in couple minutes.. i hope you are right.. BTW i was cloackıng only at 240mhz just like everyone else.. i hope its only cloacking.. because touch screen works..
nope it didnt fix anytthing.. what might be the problem.. anyone who has an idea please post something.. Anything will be helpful.. I dont want to lose my phone.. (
you might just have to disassemble it, and check the connection on the ribbon cables. It looks like they are the culprit, i've seen that kind of screen before. Good luck.
if you can tell me or describe me how to do it, i have the tools.. I can just check it right now
impwiz said:
you might just have to disassemble it, and check the connection on the ribbon cables. It looks like they are the culprit, i've seen that kind of screen before. Good luck.
Click to expand...
Click to collapse
yep this is the best option...but be carefull the wizard csing tabs are crap...they brake very easy,
can you guys tell me how to do it?
Check the Wizard's Wiki.. under "Hardware" for the service manual.
Before tearing it up, I would suggest that you make sure it's actually booting - turn it on with a SIM that doesn't have a pin and then call your phone and see if it rings. (You could also try to use Activesync)
yes it rings.. but since i ve hard reseted it, i cant align screen and stuff.. i was using pocket controller to see my contacts and other things.. but now.. i cant install anything until i can get pass thru that align screen stuff.. and right now, it seems impossible cuz i have that wierd screen..
newyorker said:
yes it rings.. but since i ve hard reseted it, i cant align screen and stuff.. i was using pocket controller to see my contacts and other things.. but now.. i cant install anything until i can get pass thru that align screen stuff.. and right now, it seems impossible cuz i have that wierd screen..
Click to expand...
Click to collapse
Try this to skip align screen. It worked for me.
Peace,
Tom
thanx tom.. it worked..
BTW.. when i disassamble the wizard, what will i look into fix?
newyorker said:
thanx tom.. it worked..
BTW.. when i disassamble the wizard, what will i look into fix?
Click to expand...
Click to collapse
No problem.
After you check your phone, try to follow steps in this Service Manual. Of course you don't need to disassembly everything like speakers etc but make sure that all the cables/tapes are connected correctly. Also when you take out the LCD you'll be able to check if it's cracked or not.
I hope that it's not the LCD driver/card that is broken because then you'd have more problems.
Cheers and keep us posting,
Tom
newyorker said:
thanx tom.. it worked..
BTW.. when i disassamble the wizard, what will i look into fix?
Click to expand...
Click to collapse
First off examine the ribbon for any cracks and wierd marks. If you see none, reconnect the ribbon and see if that helps. Failing that, odds are the screen is gone.
I get this issue occasionally (having taken my Wizard apart a few times). I think it's the ribbon between the screen and the m/board. If I press down on the housing around the screen and turn it off/on it usually cures it. I also experience more issues when the device is cold. I assume it's due to a poor connection.
I've not seen anywhere selling this replacement part on its own, but if anyone knows of one please do tell.
ok.. Here is the thing.. i took the phone apart..looked at every single wire chip and cables and yes the LCD.. everything seems to be fine.. LCD is not cracked as far as i can tell and none of the wires are damaged.. i ve used cotton wool, and a piece of cloth (the one just like in the manual) and cleaned the wires and that ribbon.. Put everything back together, and its the same.. but one thing i didnt do was unpluging the wires that was connected to screen (attachment image.jpg).. should i open it up again and try to disconnect and reconnect that cable?
I would suggest to open it again and unplug and plug again every tape/cable which might have impact in the screen.
Peace,
Tom
ok.. i will do that right now..
nope.. still the same.. i think i am going to go crazy here!!..

EXEC touchscreen trouble

Had my Exec about a month now, no troubles with it (well dropped it once) it was working fine until last weekend, and now the sensitivity on the screen seems to switch itself off! i have to tap it repeatedly quite hard (with my fingers) for it to recognise that i want to tap the screen, then its fine, but as soon as i stop using it, it turns off again!
i've hard rebooted twice now and it solves the problem for a couple of minutes and then reverts to not recognising my screen taps..
anyone offer some help?
oh i guess i should supply some details about the firmware etc?
M$WM V 5.0
OS 5.1.195 (build 1487.2.0.0)
ROM V 1.30.124 WWE
ROM date 10/18/2006
Radio V 1.09.00
Protocl V 42.42.P8
ExtROM V 1.30.263 WWE
thanx
may be you can try a new ROM,
It seems that's a software problem.
i've looked @ O2's site and their ROM is far older than the one i currently have..
hmm one of the issues i've had with my exec is as if the screen is multiple selecting.
For example if i'm looking through my messages and one it already selected, I click on another message and that one gets selected too, dont know if this is an issue of similar nature to yours. After a hard reset it's fine so i'm not sure what causes it.
stualpha said:
hmm one of the issues i've had with my exec is as if the screen is multiple selecting.
For example if i'm looking through my messages and one it already selected, I click on another message and that one gets selected too, dont know if this is an issue of similar nature to yours. After a hard reset it's fine so i'm not sure what causes it.
Click to expand...
Click to collapse
Might be your screen protector???
I have had the "multiple selecting" issue in Total commander.
I cannot be 100% sure but mine seems to be solved by letting the screen rotate between portrait and landscape - but making sure the today screen and plugins are FULLY drawn before rotating again.
Matt
stualpha said:
hmm one of the issues i've had with my exec is as if the screen is multiple selecting.
For example if i'm looking through my messages and one it already selected, I click on another message and that one gets selected too, dont know if this is an issue of similar nature to yours. After a hard reset it's fine so i'm not sure what causes it.
Click to expand...
Click to collapse
yep i have the same problem with that at timez...gets annoyin as well as that it stops me from typing
cktlcmd said:
Might be your screen protector???
Click to expand...
Click to collapse
Nah, mine had it from the start.
After almost 2 years, it has only just had the "T" of the soft key a little not so sensitive. The rest are ok.
Maybe re-calibrate may help???
I wonder...
Does this have anything to do with the devices 'Double tap sensibility' setting??
Just a thought... Maybe, as I have never had a problem like this so not really sure!!
Screen trouble multiple selecting
I had this trouble and found a definate fix its to with the loose contacts of the touch screen to the main board if u use a T6 screwdrivers under the batter is four screws lift the panel off. You'll see two grey bit where the coaxile cable joins to the board make sure the connection isn't loose put a folded piece of paper on top or something to keep it tight, i think its the top grey bit but u'll ave to keep testing till you get it right maybe bottom, then put the bottom panel back on screw it up put the battery back and it should work, well did for me.
hope this helps.
shaunyboi_91 said:
I had this trouble and found a definate fix its to with the loose contacts of the touch screen to the main board if u use a T6 screwdrivers under the batter is four screws lift the panel off. You'll see two grey bit where the coaxile cable joins to the board make sure the connection isn't loose put a folded piece of paper on top or something to keep it tight, i think its the top grey bit but u'll ave to keep testing till you get it right maybe bottom, then put the bottom panel back on screw it up put the battery back and it should work, well did for me.
hope this helps.
Click to expand...
Click to collapse
Hi just Wondering would you think this could be a problem with one that when the screen is opened and spun so the touch screen is on the outside that the touch dose not work?
It works fine when i just open it its when i spin it and close it again that it loses its touch.
Any ideas as to what might be wrong would be appreciated. ill try the suggestion above anyway.

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