Database Users

Best way to kill MDA Pro?! - T-Mobile replacement policy?

I stupidly dropped a screwdriver onto my screen, and its made a really annoying dent on the screen, so i'm going to try to get a replacement MDA Pro (Im still within my 30 days of starting my contract).
Obviously i'm not covered for accidental damage, so i was thinking of nuking it somehow, if i disconnect it mid-flash, will that put it beyond repair (from t-mobiles pov) and will they send a replacement? (Can they tell that, that is the cause of the fault?)
Thanks!

Probably not going to get anyone on the board to help you commit fraud but if you're industrious you can probabl figure something out.

I dont see them going for it.
You try to get it exchanged as not working when there is a dent in the screen?

Come up with a better excuse for the dent?
Like throw the whole thing at the floor and say someone knocked it out of your hand? :twisted:

haha
twist the screen 360degrees does the trick :twisted: and is still under tmobile warrenty

I doubt you need to wreck it, there are so many imperfections. Does your camera show dead pixels (very highly likely it does) then that qualifies for exchange. Does the lid creak badly? Does the metal plate at the top sit properly? Is the keyboard slightly misaligned?
Look and ye shall find glitches. Almost guaranteed sorry to say.

joebongo said:
I doubt you need to wreck it, there are so many imperfections. Does your camera show dead pixels (very highly likely it does) then that qualifies for exchange. Does the lid creak badly? Does the metal plate at the top sit properly? Is the keyboard slightly misaligned?
Look and ye shall find glitches. Almost guaranteed sorry to say.
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Actually yeah, my camera has got loads, and my screen has got 2 dead pixel. Are you sure thats enough to get a replacement? I'm sure it'll look dodgy if i say that, and they decline it, then i call back a few days later and say 'oh no, it died!' lol
Am i right in thinking that i've got to do this within the first 30 days of my contract? (I didnt take out insurance) and im assuming ill get a brand new replacement, not a refurb?
Ohh and last thing, i read on t-mobile.com that they send out the replacement first, then ONCE you've recieved that, you then send out your phone, is that the same process here in the UK?
Thanks

its usually 28 days, not 30!

Unless it's an upgrade.... I was told 7 days, and that's what the paperwork says too.... and if it's a replacement, it'll be a refurb if they have one, otherwise new... least that's what it was last year....

Hmmm :/
Do they send the replacement before they receive yours?

I called T-Mob about a problem on mine which is outside the 7days, but well within the years warranty, they said I have two options...
1) Go to a T-Mobile store, where you can get a loan phone (an old nokia...) while yours is being repaired/replaced
2) They will send you a jiffy bag for pre-paid postage, post it off (no loan phone) and will replace/repair within 5 working days.
Don't know if this is the same if it's within your cancellation period....

Hmmm i'll probably take it to a store then.
If i DO decided to flash it, and pull the plug 1/2 way through, will they know for DEFINATE that it was due to me trying to flash it, and is it recoverable?
Thanks!

Pooper said:
Hmmm i'll probably take it to a store then.
If i DO decided to flash it, and pull the plug 1/2 way through, will they know for DEFINATE that it was due to me trying to flash it, and is it recoverable?
Thanks!
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Don't know if it always is recoverable, but I've recovered a BA and a UNI that mucked up during flashing

jmdrizen said:
Pooper said:
Hmmm i'll probably take it to a store then.
If i DO decided to flash it, and pull the plug 1/2 way through, will they know for DEFINATE that it was due to me trying to flash it, and is it recoverable?
Thanks!
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Don't know if it always is recoverable, but I've recovered a BA and a UNI that mucked up during flashing
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Might try frying it. hmm might blow up the microwave though lol, or i might try attaching it to the mains.. hm although that's kinda. life threatening lol
Gah, such an annoying situation lol

Pooper said:
Might try frying it. hmm might blow up the microwave though lol, or i might try attaching it to the mains.. hm although that's kinda. life threatening lol
Gah, such an annoying situation lol
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dude do be careful when doing those since it would probably affect your microwave/house property warranty as well ...

That's a good point... is it worth risking it, just for a dent on a phone??

ok screw it, i have a plan:
Car battery + jump leads + MDA Pro = dead phone (at least, i hope!) lol

I Have done similar with a laptop months ago... I cut a usb cable in half and injected 15v (the power from the laptops actual charger) into the usb port fried the motherboad good and proper! and got a full replacement. hope this helps

You all do realise that this is *fraud*, carrying anything up to serious jailtime, we're discussing here? And that this is a medium where what you say is not only completely public, so accessible to (agents of) the people you're defrauding, but also permanently recorded to be used as evidence against you?
Furthermore, you do realise that defrauding HTC in this manner makes all the rest of our honest folk's devices that much more expensive?
Not to mention that if they refuse to honour your warranty, say because they know how to google, that you've gone from a fully functional PDA with a little dent to a doorstop.

just tell them that the dent was there when u got it, and didn't think to swap it straight away, act DUMB.

Argh! My touchscreen just went dead

MFer. Grrrrrrr.

what were you doing with it at the time. Were you trying to overclock and just passed the limit. it could be some water damage...been taking a bath wit ur phone????. Or you might just get lucky and it could be that the connector for the flex cable has become lose. If you are comfortable with opening electronics I'd suggest downloading the Herald service manual (do a search if you can't find it i'll send you one) and checking out the status of the flex cable. The flex cable can be cut or moved without even opening the phone...all it would take is something like a thin card to slide in bewteen the screen and the keyboard to cause this.
Hope that provides some insight...
Don't give up...it is cheaper to repair the phone than to buy a new one.....unless you were looking for an excuse to get Tytn II

Before you open it and void your warranty, make sure theres NOTHING else you can do about the problem. For example if you have insurance, USE it first, dont try opening it. In the event you mess it up even more opening it, you're DEFINITELY f***ed because you voided the warranty opening it.

I had a touchscreen go dead on one of my Wings.
What happened was, the speaker started giving out, and then all of a sudden the touchscreen died.
I concluded that some moisted go into the phone, thru the earpiece speaker, and mess it up.

duprade said:
I had a touchscreen go dead on one of my Wings.
What happened was, the speaker started giving out, and then all of a sudden the touchscreen died.
I concluded that some moisted go into the phone, thru the earpiece speaker, and mess it up.
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I remember you posting that u recieved a replacement too?? How did u manage to pull that one off. Working at Rogers even if there was a hint of water damage we would deny the repair saying it'll b cheaper to get a new phone...o how we used to rip ppl off...

Well, the way it got "water damaged" .. was bc I was holding the Wing and a Dasani water bottle in the same hand when I was getting into my car. When I was on the road, I went to use my phone, and the earpiece sounded weird... the sound was all the way up, but it sounded really low and distorted... I also noticed some moisture around earpiece from the condensation off of the bottle.
Again, this is me assuming that's what happened, but the evidence points in that directions, since I had been using my phone all along, because I had been on it because I was about to go out clubbing and what not, so I had made repeated phone calls until I was in my car... plus I noticed the moisture because I remember wiping it off as I went to use the phone.
So It wasn't water damaged to the point where it got submerged, but a little while later, the touchscreen went dead as well... so I'm assuming what happened was, water got into the device thru the the earpiece and that caused a problem with the wiring or something.
As far as the replacement, I just went into the TMO store, and *****ed and complained and told them it was ridiculous that the phone quite working after having it just 3 weeks. Luckily I had my receipts and everything saved. They have a 14 day exchange period, but I've also been with Tmo forever. I originally had Powertel a decade ago, then Voicestream bought Powertel, then Tmobile bought Voicestream...
I've been "loyal" for a very long time, not to mention every single phone on the account (6 lines) is one of their expensive one ...either Wings, Blackberries, etc... not the cheap free phone they offer with their cheapest plan... and I think I have every right to expect good customer service from them.

Well I'm glad that they replaced your phone, being a customer for that long they should have just gave it to you free in the first place. But I refuse to believe that a little condensation caused this because of past exp. My friend dropped PPC6700 i sold him in the toilet and it still worked after.
PS:I hope you weren't talking and driving at the same time, bad things happen when you mix the two as shown in this example.

wow. I definitely need to get hands-free setup in my car!

Maybe he tried to install the tochflo .cab...

A member of my team at work had her wing touch screen go out too. She got a brand new one free with the phone warranty. I guess I gotta look out for my wings well-being.

xavier6303 said:
A member of my team at work had her wing touch screen go out too. She got a brand new one free with the phone warranty. I guess I gotta look out for my wings well-being.
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Yeeargh! And T-Mobile tells me I gotta contact HTC directly because I didn't buy directly from them. HTC on the other hand tells me to send it in, they will "determine if it's a warranty issue", whether they feel like repairing it or sending me a replacement, for free or for an unknown charge, and in any case there will be a $28 assessment charge on my credit card should I be unhappy with their decision.

Cracked glass, not screen, repair?

Right, as I'm a pillock I 'slept' with my phone listening to music, and during the night I pinged the phone off my bed which caught the edge of my desk leg, hitting the phone on the top right of the phone; pretty much directly above the forward facing camera...
As a result the glass of the screen cracked which means that the phone, touch-screen, and LCD are all fine, but with a nice spider-web of cracked glass on it
I broke it on saturday gone, and thinking that Orange insurance wouldn't be open on a bank holiday weekend, I didn't call in until today (tuesday). Apparently the insurance policy of Orange that I took out only covers damage if you report it within 48 hours, so that won't work. Fortunately Orange said that I could get a replacement for £760 :S
I've seen the bits on ebay that I need, and I have no problem with opening up the phone to fix it myself, but I've had to send the phone back already for it vibrating constantly, and I don't want to eff my warranty 3 months into my contract...
Anyone know the best place to get this fixed for the cheapest price that would keep my warranty intact?
Cheers guys, you've already helped me a great deal (I troll here pretty much everyday )

why not call orange again, saying you did it that morning?? Always worth a try
I've never had a bad experiance with orange insurance!
Jake

I would do but that stinks of insurance fraud... I feel like a criminal as it is, as I couldn't remember the times when the incident occured, and the guy on the phone called me out as I apparently sent messages when I would have noticed that the phone was broken.
Gagh, I'll wait a month, punch it, and then call again
Cheers for your reply

check this out:
http://mobile.brando.com.hk/prod_detail.php?prod_id=03867

Just call up and say it happened last night.
Theyre a bit funny about certain things.. like it won't cover deliberate carelesness or if alcohol was involved. Your paying for the insurance so make use of it..

Biggest independent repair centre for HTC in the UK (Wimbeldon), quote for touchscreen exchange (glas only, lcd working). Warranty you have to check, since most of the screens inside are covered with "void" stickers.
"The cost to repair the device is £89.99 ex VAT plus £6 return postage.
OUR AVERAGE TURNAROUND TIME FROM WHEN WE GET THE DEVICE TO CONTACTING YOU FOR PAYMENT IS 48 HOURS EXCLUDING WEEKENDS AND PUBLIC HOLIDAYS
WE ALSO OFFER A WALK IN SERVICE IN OUR SERVICE CENTRE IN WIMBLEDON.(IF THIS IS A SERVICE YOU REQUIRE PLEASE CONFIRM SO WE CAN ENSURE YOUR REPAIR CAN BE DONE WITHIN 2 HOURS)
If we cannot repair the device due to physical or liquid damage there is a £10 fee for the engineers time
If you would like us to undertake the repair for you please download the form called DOWNLOAD REPAIR FORM on the left hand side of the link below
http://www.turnonyourmobile.com"

Cheers guys, I'll sort it on insurance shortly. Gonna make sure my story is straight first though this time.
Thanks for the information on how to get it repaired, £89.99 ex is quite a lot considering its just a pane of glass. I could get the hacksaw out and take out one of my windows

young blade said:
check this out:
http://mobile.brando.com.hk/prod_detail.php?prod_id=03867
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OHHH i like this i think i will get this my case has a few scratches that really Bothers me.. i hope it fits Perfect.. do you think this is an EASY DIY Job?

i dropped my phone ..caught it by my foot to stop a free fall..n it crashed in the sand...its gt a scratch on its side nw >.<..mb htc sould have made a metal housing becuase it was a rly good thng with my old e61i..i dropped it in rough places many times bt the freaking thng only has a teeny weeny scratch..

For those who are browsing this thread...
You need to know that HD can be as fragile as carrying a big wafer biscuit in your pocket
So you need to be extreeeemly careful and there in not even one chance allowed.

SorX14 said:
Right, as I'm a pillock I 'slept' with my phone listening to music, and during the night I pinged the phone off my bed which caught the edge of my desk leg, hitting the phone on the top right of the phone; pretty much directly above the forward facing camera...
As a result the glass of the screen cracked which means that the phone, touch-screen, and LCD are all fine, but with a nice spider-web of cracked glass on it
I broke it on saturday gone, and thinking that Orange insurance wouldn't be open on a bank holiday weekend, I didn't call in until today (tuesday). Apparently the insurance policy of Orange that I took out only covers damage if you report it within 48 hours, so that won't work. Fortunately Orange said that I could get a replacement for £760 :S
I've seen the bits on ebay that I need, and I have no problem with opening up the phone to fix it myself, but I've had to send the phone back already for it vibrating constantly, and I don't want to eff my warranty 3 months into my contract...
Anyone know the best place to get this fixed for the cheapest price that would keep my warranty intact?
Cheers guys, you've already helped me a great deal (I troll here pretty much everyday )
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48 hours - insurance.
The reason this clase exists is to avoid paying you out if you phone late. The insurance suffers no prejudice is you ring one minute late or one day late or even a month late. So obviously the only reason is to limit claims. This is unfair. If you challenge this clause undr the UCTA legislation you will almost certainly win in the small claims court.

Stronger than you might think
My wife dropped my HD on a concrete floor in a supermarket - without its case - when it was a month old. It went down with a hell of a crack but suffered NO damage whatsoever. Miracle.

Sprint replacing/fixing htc hero's with dust

ok I know for a fact they will replace your htc hero (it'll be refurbished, but if your dust is as bad as it is on mine then it's worth it).
this is what I did (it's long kinda, i'll put a tl;dr at the bottom) to get a refurbed phone from sprint for no money.
skip to bottom if you want summarized version
-spent about 30 minutes in a sprint live chat, the denied any problems with the phone and tried blaming it on me, I said their forum is full of cases of people with the issue, they told me they don't support online forums. I said then why do you guys have one. they asked for a link to the thread (i linked to one with a bunch of complaints about it in one thread) and told me to just go to the repair center and they would fix it for free, no problems at all.
-went to the sprint repair center, they said sure it'll take about 30 minutes BEFORE my phone went to the back by the techs they opened it up and said it had water damage. I stood there dumbfounded, not once had my phone been near water. He said it was from sweaty palms or sweat on my head. I said come on dude the phone has no problems other than the dust, the water detecting strip isn't even all red it's no big deal, he wouldn't budge though. he told me to go pay 100 for a refurb (deductible)
-called sprint *2. summarized what just happened they said oh no they should have been able to fix it for you. I asked what now ? they said they could have a refurbed phone sent out to me instead of having me go back there. HOWEVER if there was water damage they would charge me (I'm sure there isn't though, the strip isnt' fully activated yet).
summarized
tl;dr - If you have dust, take your phone to the repair center, they can take it apart safely, without voiding the warranty. If you have a custom rom, just take out the battery before giving them the phone. If you have ANY signs of water damage, call *2, explain that you just tried to have the dust blown out at a repair center and they refused due to a minute amount of water on the sensor. they will ship one to you in 2-5 days.
I guess this is mostly my little rant on how much sprint likes to pawn their responsibilities of on the next person. Everytime i go to the damn repair center they say water damage !

yeah i just got my replacement the other day becuase of dust only mine was new not refurb.

I'm assuming it'll be refurbed, but it may be new, I will post what it is when I get it (probably monday or tuesday).

I'm going to have to do this soon, mine is filling up.

So the solution is replaced phones/cleaning out. But they have not fixed this problem? Makes no sense.

Did you guys ever think of cleaning your houses? wtf? I've had 2 heros since it came out, and neither of them have any dust what so ever

auxny said:
Did you guys ever think of cleaning your houses? wtf? I've had 2 heros since it came out, and neither of them have any dust what so ever
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So the issue is unclean houses? Your logic at the very least is interesting. And you having two clean heros does make you an expert, I mean that is a big sample size. Those filthy dusty pigs!

i agree

For the Brave who want to clean their own...
androidforums.com/sprint-htc-hero/22036-sprint-htc-hero-disassembly-diy.html[/url]

auxny said:
i agree
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Yeah and the fact that none of their other electronics have dust in their displays is pure luck. Sprint should just email all those whiny bastards and tell them to take a shower every once and awhile.

bob2300nx said:
Yeah and the fact that none of their other electronics have dust in their displays is pure luck. Sprint should just email all those whiny bastards and tell them to take a shower every once and awhile.
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It's like your in my head d00d. instead of replacement phones, they should get you guys a hover vacuum

I have had a zagg case on my hero since day one and dust has filled the lower screen and top left part of the screen as well. I don't live in a dusty house, not that it would matter really since I'm hardly home.
Also, yes you could disassemble your phone, but that could void the warranty, and this was is free and you could get a new phone from it.

Tell ur mom to start cleaning out your pants pockets better.
Stop placing the damn phone into those filthy pockets till she learns to do the laundry correctly.
Or better yet, how about YOU take a min to clean them before YOU put them on......dust problem solved......your welcome!!!

auxny said:
Did you guys ever think of cleaning your houses? wtf? I've had 2 heros since it came out, and neither of them have any dust what so ever
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dang every time you post you make your self look like an ass lol

this is the internet, young sir, so only a no life loser would care if they look like an ass online, so skeet skeet your face!

Or a complete prick...

rockage said:
ok I know for a fact they will replace your htc hero (it'll be refurbished, but if your dust is as bad as it is on mine then it's worth it).
this is what I did (it's long kinda, i'll put a tl;dr at the bottom) to get a refurbed phone from sprint for no money.
skip to bottom if you want summarized version
-spent about 30 minutes in a sprint live chat, the denied any problems with the phone and tried blaming it on me, I said their forum is full of cases of people with the issue, they told me they don't support online forums. I said then why do you guys have one. they asked for a link to the thread (i linked to one with a bunch of complaints about it in one thread) and told me to just go to the repair center and they would fix it for free, no problems at all.
-went to the sprint repair center, they said sure it'll take about 30 minutes BEFORE my phone went to the back by the techs they opened it up and said it had water damage. I stood there dumbfounded, not once had my phone been near water. He said it was from sweaty palms or sweat on my head. I said come on dude the phone has no problems other than the dust, the water detecting strip isn't even all red it's no big deal, he wouldn't budge though. he told me to go pay 100 for a refurb (deductible)
-called sprint *2. summarized what just happened they said oh no they should have been able to fix it for you. I asked what now ? they said they could have a refurbed phone sent out to me instead of having me go back there. HOWEVER if there was water damage they would charge me (I'm sure there isn't though, the strip isnt' fully activated yet).
summarized
tl;dr - If you have dust, take your phone to the repair center, they can take it apart safely, without voiding the warranty. If you have a custom rom, just take out the battery before giving them the phone. If you have ANY signs of water damage, call *2, explain that you just tried to have the dust blown out at a repair center and they refused due to a minute amount of water on the sensor. they will ship one to you in 2-5 days.
I guess this is mostly my little rant on how much sprint likes to pawn their responsibilities of on the next person. Everytime i go to the damn repair center they say water damage !
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unlike vzw, sprint techs dont use the indicator strip as evidence of water damage. it can be a clue, but when they take the phone apart they have to find corrosion on the board to claim liquid damage. believe it or not they actually get paid to fix phones (and are tracked on when they fix a phone versus referring to insuance or having to exchange it) so the techs want to fix as many phones as possible. the hero dust issue is a very easy repair too.
also, theres no such thing as "not enough" water damage. when moisture gets on the strip it turns colors, plain and simple. yes, if it is submerged then it will get more red than if its just a drop of water, but a drop of water is all it takes to fry electronics. now chances are the warehouse wont look at it enough to charge you, but do be weary if the techs makred the device damaged beyond repair which they should have if they denied the repair in the first place.

unlike vzw, sprint techs dont use the indicator strip as evidence of water damage. it can be a clue, but when they take the phone apart they have to find corrosion on the board to claim liquid damage. believe it or not they actually get paid to fix phones (and are tracked on when they fix a phone versus referring to insuance or having to exchange it) so the techs want to fix as many phones as possible. the hero dust issue is a very easy repair too.
also, theres no such thing as "not enough" water damage. when moisture gets on the strip it turns colors, plain and simple. yes, if it is submerged then it will get more red than if its just a drop of water, but a drop of water is all it takes to fry electronics. now chances are the warehouse wont look at it enough to charge you, but do be weary if the techs makred the device damaged beyond repair which they should have if they denied the repair in the first place.
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the tech didnt get to look at my phone it was someone at the front counter he opened it up without saying anything to me and said oh theres water damage. the whole strip isn't red is what I meant. I never dropped it or came close to water so I'm positive it doesn't have water damage on the inside.
the person said that if the indicator is red AT ALL they can't touch the phone because they don't want to take a risk, they recommended that I took the phone to a third party store where it isn't guaranteed. I called sprint right after the tech store and they agreed with me though.

Sprint techs don't get paid to repair phones, well, not per phone. We get paid an hourly wage.
Some third parties will pay their employees per phone, but corporate employees don't get paid per phone repair.
I wish we got something per repair. I repair 3-400 phones a month. Even if we got a dollar a repair it would be nice.

I also have this problem. In the same house, my other phones are very clean on the lower screeen. Many GSM users of Hero have the same problem too. I only use my hero for 3+ months. I can see dust on my screen.

My nonstop issues with my evo =(

dont get me wrong i LOVE my evo. its just a few problems that make me go INSANE most of the time.
to start off my lock/unlock button is on the fritz. I can unlock the screen no problem but when i try and lock it, it DOESN'T work. i have to wait till the screen idles out to go to sleep. gets on my nerves.
another issue is how every charger i get for my evo is crap. in order for me to charge my evo the usb charger/wire has to be in a cretin position in order to charge. this is my biggest issue by far.
lastly is the issue of the white evo. i have the best buy white evo and the paint always chips away and turns ORANGE. where the charger port is and even the headphone jack is the white paint is chipped away and orange just from nonstop plugging wires in and out of it.
does anyone else have any of these issues ?

Warrior 3000 said:
dont get me wrong i LOVE my evo. its just a few problems that make me go INSANE most of the time.
to start off my lock/unlock button is on the fritz. I can unlock the screen no problem but when i try and lock it, it DOESN'T work. i have to wait till the screen idles out to go to sleep. gets on my nerves.
another issue is how every charger i get for my evo is crap. in order for me to charge my evo the usb charger/wire has to be in a cretin position in order to charge. this is my biggest issue by far.
lastly is the issue of the white evo. i have the best buy white evo and the paint always chips away and turns ORANGE. where the charger port is and even the headphone jack is the white paint is chipped away and orange just from nonstop plugging wires in and out of it.
does anyone else have any of these issues ?
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I don't have any of these issues, nor do I have a white evo, so no paint problems, but I did have a couple of case cracks and dust under my screen. I took it into a Sprint store, and they happily replaced the screen and pertinent body parts. It took about 15 minutes and cost $0. Perhaps, this is the solution to your problems. Good luck.

I use a Blackberry Charger and the cord is super long,, i was annoyed with the stock 1 foot cord!! lol but ya ive been using it the day i bought my evo and not had any problems! give it a shot..

+1, why not return it to stock (unroot it if it's rooted) and take it in? They'll try a wipe on it at least and most likely just replace it if the usb is busted.
Sent from my hand.

I'm sorry... I'm not sure what "the cretin position" means. I can tell you that I don't have any issues with the charger that came with my phone, the charger that came with my headset, a USB cable in my computer, my car charger or the cheap Chinese charger that came with my extra batteries. It sounds to me like you need a replacement phone, friend.

well this is my 2nd evo from sprint. my 1st evo i dropped and the entire screen cracked. i took it to sprint and they gave me a replacment but it was 40 bucks. how come i always hear people saying they get a replacment for free.

Warrior 3000 said:
well this is my 2nd evo from sprint. my 1st evo i dropped and the entire screen cracked. i took it to sprint and they gave me a replacment but it was 40 bucks. how come i always hear people saying they get a replacment for free.
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How long ago did you drop your phone? They initiated a new policy a couple of months ago... Late October I think..
Anyway, if you have TEP, you can go into Sprint and get things fixed or replaced at no charge (not water damage..that is insurance). If you don't have TEP, it is supposed to cost $35.
I did this earlier this week...

im pretty sure i have TEP. i think i pay like 7 bucks a month for it or something, is there a way i can check ?

Log into your account on the Sprint site. While you are there, read about the repair service and details. You want to make sure that you go to a "repair" center store. I am reading on this site that Sprint is changing policy again..not sure what that means, but you might want to jump on this before they do... if they do.

"repair" center store?!?!?
wtf, i have never heard of such a thing haha.

check the Sprint site for repairs and they will tell you where you can go.... It seems that the corporate stores can do repairs and "some" not all of the third party vendors can do them. It is worth checking. If you do a store locator search, the stores will show up with repair as a service (or not...)

odd the one i went to was a repair center.
it was odd the guy made me pay 35 bucks CASH ONLY when it was done. i never got a recipt or anything. i think he pocketed my money lol

Warrior 3000 said:
odd the one i went to was a repair center.
it was odd the guy made me pay 35 bucks CASH ONLY when it was done. i never got a recipt or anything. i think he pocketed my money lol
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Hey, guy. Wanna buy a watch?

Warrior 3000 said:
well this is my 2nd evo from sprint. my 1st evo i dropped and the entire screen cracked. i took it to sprint and they gave me a replacment but it was 40 bucks. how come i always hear people saying they get a replacment for free.
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Click to collapse
ok... you dropped your phone and broke the screen .. right?
well that is not warranted... that is damage due to user. phone warranty should be voided by that. but..
since you have TEP... it should have cost you $100... to get replacement phone. refurbished maybe. and wait till you get the phone in mail.
they did you a favor.. and repaired it for $35.... right there as you waited.
Now.. you can also take your phone in.. to get your power button repaired... that should be warrantied... unless it was damaged due to the drop!